Customer Reviews for U-Haul Moving & Storage of Middletown

5,312 comentarios

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

(845) 343-2323

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(845) 343-2323

359 Route 211 E
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Charlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
4.0

Tires Low air Slow leak in one tire somewhere. Tires are most important

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN M. 
Clasificación:
4.0

Need friendlier employees at desk.

Charles C. 
Clasificación:
5.0

The gentleman was not welcoming at all; perhaps he just doesn't like blacks. He checked the vehicle and duel gauge and told me all was set, then secretly charged me extra for gas without disclosure. I actually put in a lot more gas than they had in.

ERIC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kwesi S. 
Clasificación:
5.0

Superb service!!!

Willie T. 
Clasificación:
5.0

At this time no recommendation continue doing the same thing. We really appreciate it

Pierre B. 
Clasificación:
5.0

A really great experience the staff were great post to check in and check out and the vehicle was fantastic actually nothing could've been better

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roshell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davide G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE D. 
Clasificación:
2.0

El cliente no dejó un comentario.

VERNIA C.  |  Overall Experience 
Clasificación:
5.0

I always rent my trucks at this location. No issues. Great staff.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ladeanya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULJOSEPH G. 
Clasificación:
5.0

Have connections in vehicles for charging phones; not everyone has a lighter type connection rather usb

BRETTLOUIS Y. 
Clasificación:
1.0

I did not book at this location and was forced to pick up here. We did not rent blankets and such but were added to our bill. Not happy at all.

Steven B. 
Clasificación:
5.0

Nice gentleman at the counter

Angel M. 
Clasificación:
5.0

You did not have the trailer I reserved. I had to take a smaller one.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
1.0

Customer service!! I use the app for contact less service for a reason on the app when I went drop the vehicle off the lady started speaking to me with a demanding voice hit in my personal space gab me to get the keys I feel like sueing U-Haul for harassment

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian F. 
Clasificación:
4.0

Nothing. Everything was quick and easy

Luis V. 
Clasificación:
5.0

Perfect experience every time!

al Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilberto R. 
Clasificación:
5.0

Just keep up the good work that they are doing!

John B. 
Clasificación:
3.0

I am a deaf person and it hard to hear the phone. And it waste of time to go in person to ask for expend on the vehicle or for help. I would suggest that the website for the chat with a live person become available to help those with disability like a deaf or hard of hearing person. Not everyone can speak or hear the phone. Uhaul is great but need to work on equal access for the deaf and hard of hearing. The website have a chat person where I can text but they can't help at all they will tell me call or go to the local location where the uhaul is. Which it just a waste of time. The chat with a live person on the website should be available to assist and help at all times

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra N.  |  First Impressions 
Clasificación:
5.0

Myself and family have used this location for moves 4 or 5 times over the past 25 years or so. Always a good experience. Customer service is top notch here!

William G. 
Clasificación:
5.0

The guy at the desk was very helpful

Dean L. 
Clasificación:
5.0

Pick up went smoothly and drop off was fast and efficient

Ralph C. 
Clasificación:
1.0

The Truck was terrible, I could not adjust the seat, the defrost and heating system all together in the truck did not work. My windows were foggy the end tire time in a storm. I would not rent a usual again at this location.

Indonaija C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara H. 
Clasificación:
3.0

My car was blocked in and I had to spend 200 bucks on a hotel to stay over since they aren't perfectly clear on where to park overnight returns

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randalph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE H. 
Clasificación:
4.0

The truck is difficult to drive. The truck won't go quickly when I hit the gas and it won't slow down quickly when I hit the break. The steering wheel was also hard to control. I rent one from the other location before, and the truck was very easy to drive. This is a very nice location and the price is fair, the people at the store was very nich as well. Considering everything above, I am not sure if I will recommend this location to my friends.

Zi Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gloria A. 
Clasificación:
5.0

The only thing I would suggest is there has to be a better system in regards to picking up the phones. Customer services was very difficult to get on the phone. Other than that it was GREAT

Frankie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laray S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
3.0

Arrived at the location at 7:00 one person working with a attitude waited a half hour to get my rental returned the rental about 30 minutes past the time due back and they charged me for a second day not good business!!

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl E. 
Clasificación:
4.0

I never receive a message telling me when the container would be dropped off or picked up.

Timothy L. 
Clasificación:
5.0

It was easy

James W. 
Clasificación:
4.0

Because you mileage rate is to high

SIMON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
5.0

You have the best staff in this facility. They are friendly, helpful and knowledgeable. Will recommend all my friends. Keep up good work !!

Muhamad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jianwen W. 
Clasificación:
5.0

I had a horrible experience again! I incurred additional expenses again because of last minute notice of a change in pick-up location (the afternoon of the previous day) to late to make other arrangements, no notice of a pick up time change ( originally set for 8:30 AM. This delayed my arrival at the job site by 45 minutes. Costing me $270 (3 men @ $90/ hr). All this after arranging for a rental over a week in advance. This will definitely be my last use of U-Haul And I will be sure to post my experience on social media.

John L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Norbert A. 
Clasificación:
1.0

Get employee's that are friendly and care about the job and costmer service

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gewnsen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTAMESE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
4.0

Only have 1 issue. Reserved a 26' truck. When I got there all they had available was a 20'.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESCHISOLM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lalmanram H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reuben S. 
Clasificación:
4.0

Free use of hand truck.

Robert H. 
Clasificación:
4.0

Vehicle was dirty inside, had flies and old food thrown on the floor. Smelled disgusting

Ruben V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
4.0

The windshield and mirrors needed cleaning. Also, the side view mirrors were not adjustable. This made driving the vehicle more difficult. Staff was very helpful.

James W. 
Clasificación:
4.0

I found the whole experience fast and efficient. Employees were polite and helpful as well. Would definitely recommend this place.

susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

Keep hiring the kind of people that helped me. They were awesome!!!

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C.  |  First Impressions 
Clasificación:
5.0

Great equipment

Jose S. 
Clasificación:
5.0

Easy pickup and drop off. Definitely made my move convenient.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanishia L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Tadeusz W. 
Clasificación:
1.0

This place was the worst U-Haul location I've been to.. the night before I was given a reservation number and a notification that a rep would contact me regarding the storage unit at this location. No one was there when I arrived and I was not given a storage unit. I had to drive extra mileage on the truck just to find another storage unit (on top of getting charged extra for driving more mileage on the truck)… the next day for drop off the woman who received our truck was very rude and didn't say a word just grabbed the keys and went in the truck without telling me that we're set to go. I walked over to her to ask if we needed to complete any paperwork before returning the truck. She rudely said “no, I do that.” And turned away. The service, the workers, and this location is horrible I would never recommend it again.

Chelsea J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

besides doing the move for them nothing your doing a great job thanks

Daniel V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

Always a good experience!

al Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Keymani D. 
Clasificación:
1.0

The truck we were given as a rental had a headlight out, a/c didn't work when the temperate was close to 100 degrees.

Ashley P. 
Clasificación:
3.0

The receptionist was not friendly, however, the manager was very helpful and accomadating.

Juley M. 
Clasificación:
5.0

Trucks are barely cleaned and i mean throughly cleaned not just swept up. Especially during Covid I would expect better cleaning measures being taken but i guess not. I know fords last for forever but when i picked up the truck it had a check engine light on the dash, i was never told about it, the truck was running hot the entire trip and rattled like a tin can. Take better care of your equipment !

kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FIDENCIO T.  |  First Impressions 
Clasificación:
1.0

I put more gas in the tank then was in there when I got the van and they STILL charged me for gas. I asked the cashier if he wanted to check the van when I got back and he said no. I should've insisted because charging me for gas was ridiculous. I won't be going back to this location.

Kirth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe L.  |  Overall Experience 
Clasificación:
4.0

Pleasant staff. Quick and convenient service.

Peta R.  |  First Impressions 
Clasificación:
5.0

Thx U

Sidney I.  |  Overall Experience 
Clasificación:
5.0

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Deborah R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Equasia E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shandra L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL P.  |  First Impressions 
Clasificación:
5.0

This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.

Felicia G.  |  Overall Experience 
Clasificación:
5.0

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

stephanie b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanishia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

belinda s.  |  Overall Experience 
Clasificación:
2.0

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

ERICA M.  |  Overall Experience 
Clasificación:
1.0

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Lorianne P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

seymoura h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline V.  |  Overall Experience 
Clasificación:
5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Michael M.  |  Overall Experience 
Clasificación:
5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

jessica f.  |  Overall Experience 
Clasificación:
5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dominqe g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo J.  |  Overall Experience 
Clasificación:
5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Joe M.  |  Overall Experience 
Clasificación:
4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia D.  |  First Impressions 
Clasificación:
5.0

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

jessica f.  |  First Impressions 
Clasificación:
2.0

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rosa G.  |  First Impressions 
Clasificación:
4.0

The call center needs training. They didn't have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn't listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Joe M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Monique B.  |  First Impressions 
Clasificación:
5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn H.  |  First Impressions 
Clasificación:
5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail m.  |  First Impressions 
Clasificación:
5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Thomas T.  |  First Impressions 
Clasificación:
5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

dennis m.  |  First Impressions 
Clasificación:
5.0

Everything worked out well

michelle a.  |  First Impressions 
Clasificación:
5.0

great service

Brittany K.  |  First Impressions 
Clasificación:
5.0

Very polite and helpful

Scott P. | Reservación
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