El cliente no dejó un comentario.Benjamin P.
Customer Reviews for U-Haul Moving & Storage of Middletown
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nathan B.
El cliente no dejó un comentario.Carol C.
I would like to say thank you, I suppose to use the mobile app but it wasn't working properly, the lady in customer service help me and give me instructions just in case returning the vehicle I have the same problem which I did. I followed the instructions and everything went well, customer service was excellent, thank you for everythingSamuel C.
El cliente no dejó un comentario.Dawn D.
El cliente no dejó un comentario.Barbara R.
El cliente no dejó un comentario.anna O.
El cliente no dejó un comentario.Donna N.
El cliente no dejó un comentario.ANNEKA P.
Keep trucks better maintained. Truck I was given had a severe exhaust leak at the headers and was very loud.Chris G.
El cliente no dejó un comentario.Aaron N.
El cliente no dejó un comentario.Fredys M.
El cliente no dejó un comentario.Jose B.
El cliente no dejó un comentario.Tracie M.
El cliente no dejó un comentario.Anastasios P.
Went inside to claim my reservation for a 10' van and the guy working there is on his phone just looking at me to say something, tells me my reservation is cancelled after showing him the confirmation # from my email, I tell that I would like to rent a dolly, doesn't even instruct me where to get get them, so I leave with the can I rented thinking it was already placed into the back causing me a huge inconvenience for my move. Will never go here again!!! Poor customer service!!!!Joe R.
El cliente no dejó un comentario.Bryon I.
El cliente no dejó un comentario.Albert F.
El cliente no dejó un comentario.James G.
Based on my experience, nothing.Leroy F.
Melisa was very helpful and friendly, I would definitely recommend this locationAmanda P.
Great serviceJulio R.
I would say just keep up what they're doing, and don't lose that personal touchGerald A.
Make sure employees read contracts before telling people their gas isn't filled correctly. Or understand how to read a gas gauge knowledge is power.Stephanie B.
El cliente no dejó un comentario.Joseph W.
This location is the best! Tiera and Daniel are both fantastic employees who go above an beyond! Keep up the great work Middletown UhaulAlex B.
El cliente no dejó un comentario.Emmanuel J.
Great experience. Would definitely rent from again!Ruben V.
the lights of the truck did not work the police stopped me but they did not give me a ticket I paid a lot of money for the rent of that truck I deserve a little reimbursementClemente I.
El cliente no dejó un comentario.Doug O.
El cliente no dejó un comentario.frank M.
When I checked in it was good, the truck was dirty. The bad part was that I was alone trying to the truck, no one would help and make sure that it was good. The man that checked me was great, the girl who reviewed the truck at the end I could have done without that experience. If you don't like your job, than quit. The fact that i could not ask questions without her attitude made me mad. I have rented trucks before from U-Haul and never did I have another charge on my card. But, the questions I asked made this young lady mad. That is not cool, it's my moneDIONNE C.
El cliente no dejó un comentario.Mannu S.
You guys were very helpful n you had everything I neededdon W.
El cliente no dejó un comentario.Gerald A.
El cliente no dejó un comentario.Steve C.
I had issues with the online system to let them know that the truck was return.Howard N.
El cliente no dejó un comentario.Ivan R.
Nothing !Mary J.
Check-in time at counter was a little long especially since I'd reserved the trailer online. 5 min or less would've been ideal!Xavier F.
Very nice . Will use again.Raymond C.
The location was perfect, good parking. The young lady who attended to me was very polite and professional. The van wasn't clean from the previous renter, cup holder was filthy and I found his rental agreement in the glove compartment. Other than that, the experience was great and I will continue to rent from this location in the future.Marina D.
El cliente no dejó un comentario.Ashley S.
El cliente no dejó un comentario.vanessa C.
El cliente no dejó un comentario.Tom D.
El cliente no dejó un comentario.james P.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.gregory H.
Hard to get the gas back to the perfect level. Probably ended up putting $10 too much on gas into the tank.Steven J.
Perfect! Love the online ordering process!Fredys M.
El cliente no dejó un comentario.Andre W.
El cliente no dejó un comentario.GRACEMARIE F.
Melissa and jimmy were very helpful and great to interact with. They made my experience a good one and I'll be coming to this location for all my uhaul needs in the future!erek W.
El cliente no dejó un comentario.Candace K.
El cliente no dejó un comentario.Maricela G.
El cliente no dejó un comentario.Kasheena W.
While the location for both equipment and room rental were accessible and clean at the store on RT 211.Staff members were professional. The communication between staff and client must be clear and concise... Renting of equipment was effortless. even the assistance to change the location was managed professionally by staff. Big problem...while UHAUL storage room rental designated areas display messaging to access, how to enter a code state that access is available from 5:00am - 10:00pm. On ( 2 ) occasions this week I was unable to enter the storage facility using the previously created access code. another patron had to grant access to the space time of the occurrence 7:00pm 3/31/2022....Sheryl L.
Unorganized pick up and drop off Rude employeesMarissa F.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.David W.
Great service at check in and check outDiana R.
El cliente no dejó un comentario.Christine P.
The truck had a gap of 1/2 inch in the back of the cabin. The wind was coming on my neck the whole time, Good thing it was a nice day out, if it was raining or too cold I would be screwed. My trip was a tortureLEONARDO P.
El cliente no dejó un comentario.Vivian B.
El cliente no dejó un comentario.Ismael V.
Had problem with driver seat. I was unable to adjust the height. Lever was working. Asked the manager he checked it & said maybe on these pickup trucks you can not do it. I think that cannot be true. Those trucks are not for only tall people. Other than that everything was good.MUHAMMAD I.
El cliente no dejó un comentario.Bernard P.
Service was excellent and friendly. No obvious need for improvement.Larry R.
Receptionist very professional and friendlyJianjiang Y.
Friendly and efficientJOHN D.
outstanding service teamrichard T.
Excellent and prompt service.Edwin S.
El cliente no dejó un comentario.Emmanuel J.
El cliente no dejó un comentario.jose S.
Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...Roberto R. | Overall Experience
El cliente no dejó un comentario.William O.
El cliente no dejó un comentario.Deshaun G.
Best U-Haul location in a 30 mile radius!!! Almost always has the equipment I need!Jason O.
Clear snow out of trailer.Keith F.
Good serviceangel G.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Lee W.
El cliente no dejó un comentario.Freddy R.
El cliente no dejó un comentario.Bertige F.
El cliente no dejó un comentario.Freddy R.
Quick and easy check in and check out. Excellent customer service.Robert G.
El cliente no dejó un comentario.JONESIE B.
El cliente no dejó un comentario.TaShonna S.
El cliente no dejó un comentario.michelle A.
Full service facility and location!Leon F.
El cliente no dejó un comentario.Adrian C. | First Impressions
El cliente no dejó un comentario.JESSICA G.
Uhaul changed my pickup location via email. Location incredibly inconvenient. I called to have it changed to the Middletown location. System didn't update in My Reservation which was confusing. Called Middletown to confirm reservation. They had it and took care of everything!Sharon W.
El cliente no dejó un comentario.Rick C.
El cliente no dejó un comentario.Clinton c. | First Impressions
El cliente no dejó un comentario.JULIOCESAR T.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.cvhristopher B.
El cliente no dejó un comentario.Jamese M.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.Rebecca J.
El cliente no dejó un comentario.JOSEF W. | Overall Experience
El cliente no dejó un comentario.Robert R.
Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140.00 almost 2 hours since I was promised a call from the facility and still no call backANTHONY K. | First Impressions
El cliente no dejó un comentario.DeShana C. | Overall Experience
Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.Michel V. | First Impressions
El cliente no dejó un comentario.Evelyn C. | Overall Experience
The staff definitely is the worstJose L. | Overall Experience
El cliente no dejó un comentario.Yavhey L. | First Impressions
El cliente no dejó un comentario.DIANA R. | Overall Experience
El cliente no dejó un comentario.JOSHUA L. | Overall Experience
El cliente no dejó un comentario.CRYSTAL P. | Overall Experience
El cliente no dejó un comentario.VERNIA C. | Overall Experience
El cliente no dejó un comentario.Kendra N. | First Impressions
El cliente no dejó un comentario.Philip D. | Overall Experience
El cliente no dejó un comentario.Deborah L. | Overall Experience
El cliente no dejó un comentario.Crystal C. | First Impressions
El cliente no dejó un comentario.Tanishia L. | Overall Experience
El cliente no dejó un comentario.Richard B. | Online Move In
El cliente no dejó un comentario.FIDENCIO T. | First Impressions
El cliente no dejó un comentario.George M. | Overall Experience
El cliente no dejó un comentario.Zoe L. | Overall Experience
Pleasant staff. Quick and convenient service.Peta R. | First Impressions
Thx USidney I. | Overall Experience
I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbodyDeborah R. | First Impressions
El cliente no dejó un comentario.Equasia E. | Overall Experience
El cliente no dejó un comentario.Shandra L. | Overall Experience
El cliente no dejó un comentario.Margie G. | First Impressions
El cliente no dejó un comentario.Deborah L. | First Impressions
El cliente no dejó un comentario.CRYSTAL P. | First Impressions
This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.Felicia G. | Overall Experience
I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.stephanie b. | Overall Experience
El cliente no dejó un comentario.Felicia G. | First Impressions
El cliente no dejó un comentario.Miguel R. | Overall Experience
El cliente no dejó un comentario.Tanishia L. | First Impressions
El cliente no dejó un comentario.belinda s. | Overall Experience
The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.ERICA M. | Overall Experience
Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.Lorianne P. | Overall Experience
El cliente no dejó un comentario.DEBORAH H. | Overall Experience
El cliente no dejó un comentario.seymoura h. | Overall Experience
El cliente no dejó un comentario.Jacqueline V. | Overall Experience
Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.Michael M. | Overall Experience
I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertesjessica f. | Overall Experience
The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.Jennifer L. | Overall Experience
El cliente no dejó un comentario.Jacqueline V. | First Impressions
El cliente no dejó un comentario.dominqe g. | Overall Experience
El cliente no dejó un comentario.michelle a. | Overall Experience
El cliente no dejó un comentario.Ricardo J. | Overall Experience
The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.Joe M. | Overall Experience
El cliente no dejó un comentario.Mackenzie S. | First Impressions
staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpfulMackenzie S. | Overall Experience
Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.jamie c. | Overall Experience
Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we're there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.John G. | Overall Experience
El cliente no dejó un comentario.Dennis J. | Overall Experience
I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.Patricia D. | First Impressions
Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertesjessica f. | First Impressions
El cliente no dejó un comentario.Alton B. | Overall Experience
I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.Rosa G. | First Impressions
El cliente no dejó un comentario.Kelly J. | Overall Experience
Would use this location again if needed,leon p. | Overall Experience
The call center needs training. They didn't have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn't listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.Joe M. | First Impressions
El cliente no dejó un comentario.Monique B. | First Impressions
El cliente no dejó un comentario.anthony c. | Overall Experience
El cliente no dejó un comentario.RASHAUNDA C. | Overall Experience
El cliente no dejó un comentario.Anita M. | Overall Experience
The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintainshaniqua k. | Overall Experience
Thank you for everything .☺juan c. | Overall Experience
My space was very useful and convenientTennille T. | Overall Experience
My time there was carefree of my property ever being in dangerJohn M. | Overall Experience
Great staff and buildingAmanda P. | Overall Experience
she was pleasant , nice and explain everything great. She made you feel welcome.Dawn H. | First Impressions
greatRobert D. | Overall Experience
We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recommRaymond R. | Overall Experience
Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn't.MARY C. | Overall Experience
The staff at this Uhaul facility were excellent.RAFAEL V. | First Impressions
My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!gail m. | First Impressions
I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.Thomas T. | First Impressions
Good storage nice kind peopleWILFREDO D. | Overall Experience
YoGrace D. | Overall Experience
The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.Monique B. | First Impressions
Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.dennis m. | First Impressions
your movers and services were great thanksDeborah K. | First Impressions
My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongingsSUZIE H. | Overall Experience
Great guys thanxtony r. | First Impressions
Everything worked out wellmichelle a. | First Impressions
The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.Kenneth M. | Overall Experience
It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .sonia a. | Overall Experience
This was a smooth and easy transaction. Keep up the good work!Robert S. | First Impressions
Impeccable serviceAmanda P. | First Impressions
Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.Jennifer H. | Overall Experience
great serviceBrittany K. | First Impressions
We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?Raymond R. | First Impressions
Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!LISA K. | Reservación
It would have been more convenient to have a dumpster outside that didn't require paying a fee to use. I was told that it was taken away because people were not paying to use it.MIKE E. | Overall Experience
Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.Laura M. | Overall Experience
The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.Dinese S. | Overall Experience
Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. ¡Gracias!sarah l. | Overall Experience
The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.Charlene K. | Overall Experience
Very polite and helpfulScott P. | Reservación
the manager/ delivery person Melissa was very nice very professional and very helpfulMichelle I. | Overall Experience
Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away fromKerry Ann M. | Overall Experience
on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.Krista S. | Overall Experience
N/CJames P. | Overall Experience
OkCECIL W. | Overall Experience
N/CAnkur M. | Overall Experience
Very helpful customer service! My reservation was dealt with in a timely and easy manner. ¡Gracias!Amie P. | Reservación
our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!Kathleen F. | Reservación
Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us aroundKassandra N. | Reservación
Excellent, clean, safe, convenient!!!Alice S. | Overall Experience
Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.Dinese S. | Reservación
Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Gracias.PAMELA B. | Overall Experience
My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.Pedro M. | Reservación
We rented the storage unit for over 1yr and we were very impressed .MICHAEL B. | Overall Experience
This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company's issue mine.Elizabeth T. | Overall Experience
I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new placeperry b. | Overall Experience
Good customer serviceLuis A. | Overall Experience
Servicios adicionales en esta ubicación
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