Customer Reviews for U-Haul Moving & Storage of Middletown

5211 comentarios

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

(845) 343-2323

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(845) 343-2323

359 Route 211 E
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always a good experience!

al Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Keymani D. 
Clasificación:
1.0

The truck we were given as a rental had a headlight out, a/c didn't work when the temperate was close to 100 degrees.

Ashley P. 
Clasificación:
3.0

The receptionist was not friendly, however, the manager was very helpful and accomadating.

Juley M. 
Clasificación:
5.0

Trucks are barely cleaned and i mean throughly cleaned not just swept up. Especially during Covid I would expect better cleaning measures being taken but i guess not. I know fords last for forever but when i picked up the truck it had a check engine light on the dash, i was never told about it, the truck was running hot the entire trip and rattled like a tin can. Take better care of your equipment !

kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FIDENCIO T.  |  First Impressions 
Clasificación:
1.0

I put more gas in the tank then was in there when I got the van and they STILL charged me for gas. I asked the cashier if he wanted to check the van when I got back and he said no. I should've insisted because charging me for gas was ridiculous. I won't be going back to this location.

Kirth T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

John Stucko is doing a good job.

Kurt N. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Quick service. Polite.

Lauren Y. 
Clasificación:
5.0

This location was great the process was pretty smooth to get the van I need for my move. All of the staff at this location was very friendly and helpful.

Davidson J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

Everything was perfect. Everyone was very helpful and completely professional. Overall a very good experience. Thank You

Joseph K. 
Clasificación:
4.0

The service personnel were fantastic! I would highly recommend this location to anyone needing uhaul equipment and services. The process was quick and very professional. The people in the office were very helpful and set up the equipment for me.

Frederick V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luigi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe L.  |  Overall Experience 
Clasificación:
5.0

Excellent Customer Experience!!

Kevin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Madelyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred S. 
Clasificación:
4.0

Nothing in my opinion. Staff was very nice. Quick in and out.

Cynthia L. 
Clasificación:
5.0

Staff was extremely helpful and made the process smooth. Van smelled like dead body.

Kimberly R. 
Clasificación:
5.0

Very efficient equipment turn-in.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
1.0

I had multiple issues and i contacted Uhaul at least 5 times throughout. They were not understanding with me. When i drove to the location to try and rectify it, the saleswoman and the “manager” there were very passive aggressive and annoyed by my presence. The manager said to me “we hear this 20 times a day” so they definitely don't like their jobs. And FYI, this is the first bad review I've EVER written so this is not something i do often…

Nicole M. 
Clasificación:
3.0

Please please tell customers that they need to take pictures of odometer and inside of cab and another of location you parked truck if they intend to drop keys into drop box. Also that you charge a $25 cleaning fee.. was not told about these things and added stress to an already stressful day.

Thomas S. 
Clasificación:
1.0

I didn't make this transaction

HEBERTH W. 
Clasificación:
4.0

Pleasant staff. Quick and convenient service.

Peta R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

UHaul made our move extremely easy during what is a very stressful time. We were able to save a ton of money over using a moving company

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome R. 
Clasificación:
5.0

Overall Experience was excellent! If there is an opportunity which can be worked on is the waiting time on the phone to reach a representative. I called to extend my time with the rental & my time was granted. Thank you sooooo much! Very much appreciated@

Milton C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
3.0

It was impossible to reach anyone by phone with questions . The employees in the local store knew nothing more about Ubox self delivery than having it ready for pickup. It was not clear on the website that self pickup required return to the same place, and not picked up from the location where it was loaded and after waiting on the phone for 1/2 hour I was given incorrect info. There were no tie down hooks in the box. All in all The process was pretty stressful.

Nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale C. 
Clasificación:
5.0

Thx U

Sidney I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
5.0

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Deborah R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Equasia E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shandra L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
5.0

Nada

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

Lots of trucks, vans and trailers available. It was a good experience overall. I recently rented a truck from a different location and it did not go over as well. I recommend dealing with this location. The guys were friendly and helpful and had me out of there within minutes of returning my rental.

Jason F. 
Clasificación:
5.0

I called the store to advise them that I would be a few minutes late. No one answers the phone. It goes to some call center and I was "on hold" for 12 min waiting for a representative. When I arrived at the store I counted 3 employees and 0 customers. They need to answer the phone!

John O. 
Clasificación:
5.0

The staff was friendly and I was able to pick up and return the truck with no issues. Thank you to everyone

JOSEPHSALVATORE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

dAVID H. 
Clasificación:
3.0

Truck was clean but no air conditioning made for a very difficult drive in hot temperatures

Timothy I. 
Clasificación:
5.0

Everything was easy

Douglas O. 
Clasificación:
5.0

Clean truck better, windows and mirrors were filthy.

Christoph G. 
Clasificación:
4.0

Check Windshield Wipers. They needed to be replaced

Shawn G. 
Clasificación:
5.0

This location is the best. Helpful staff, always has the equipment needed. Best. Thank you

Erika K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

Everything was a breeze. Pick up was fast and so was dropoff. Really nothing to complain about. And on a side note bathroom was cleaner than most restaurant bathrooms.

Alfred R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

The vehicle look clean but once I had drove it it lack air conditioning. I had the vehicle for 10 hours and it was not a good drive to no AC. Uhaul needs better service mechanic to look over their vehicle. I've have rented for this location at lease three times and this time it was not a good experience.

Francisco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romuald S. 
Clasificación:
5.0

I've rented U-haul at other locations before but this place is by far the best. The truck was clean, new and the staff was very pleasant and very professional. I would recommend this location to everyone!

Richard V. 
Clasificación:
5.0

This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.

Felicia G.  |  Overall Experience 
Clasificación:
4.0

Yes I order a trolley but it was not available upon pick up. They charge me for a hand truck

SAMANTHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Priscilla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank P. 
Clasificación:
5.0

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

stephanie b.  |  Overall Experience 
Clasificación:
5.0

excellent customer service all the workers at the middletown location are great. Gracias

Rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen G. 
Clasificación:
2.0

Have customer service at the location be a little more helpful.. Especially in the morning when it opens at 7:00 a.m. Not too friendly in the morning and not too helpful.....

Arminda R. 
Clasificación:
5.0

Quick and easy nice people at store

John I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Open up your call center with more people could not get through tried all day had to go to actual site to make reservation

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
5.0

The Employees I dealt with was very friendly & helpful

Maureen H. 
Clasificación:
5.0

I had no problems ,I was in and out , It was a good experience .

STEVEN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia G.  |  First Impressions 
Clasificación:
5.0

all good

Jan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanishia L.  |  First Impressions 
Clasificación:
1.0

Service rep was horribly angry and rude. Uhaul costed 170$ more than both the quote that I received from uhaul and the estimate that I researched that very day. Had to drive 60 miles away to pick up the trailer from a different location. Terrible experience

Patrick B. 
Clasificación:
5.0

Great customer service and Friendly. I have to add that not only they were friendly with a smile but they also know the products pay rent and sell.

Miguel V. 
Clasificación:
3.0

Initially could not get through to the number assigned to the 211 office. No one answered that number. It took me couple of days to figure out how to get to speak with someone. Once I did though the lady was helpful but gave me limited time with the truck. It set me back another couple of days.

Vivette J. 
Clasificación:
5.0

I Have No Comments for Improvement. Alex was Courteous and Helpful.

Ivan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Awi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Super friendly and knowledgeable service.

Mary G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent L. 
Clasificación:
5.0

Rented trailer and pick-up. It was very rainy and pick up had no traction on hills. Ended up borrowing my friends 4 wheel drive vehicle. Store said no 4wd pickups. I wasted my money on the uhaul pickup. Trailer was good.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry L. 
Clasificación:
5.0

Couldn't have been easier! Very convenient and accommodating!

Alvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Friendly staff super fast and easy service...always a great experience

Alfredo N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
5.0

Need to address where to park uhaul after hours when the drop off lane is full.

Kirk K. 
Clasificación:
5.0

Staff was excellent and patient. I was pleased

Altamese B. 
Clasificación:
5.0

El cliente no dejó un comentario.

belinda s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra L. 
Clasificación:
2.0

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

ERICA M.  |  Overall Experience 
Clasificación:
1.0

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Lorianne P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

seymoura h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline V.  |  Overall Experience 
Clasificación:
5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Michael M.  |  Overall Experience 
Clasificación:
5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

jessica f.  |  Overall Experience 
Clasificación:
5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dominqe g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo J.  |  Overall Experience 
Clasificación:
5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Joe M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mackenzie S.  |  First Impressions 
Clasificación:
3.0

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Mackenzie S.  |  Overall Experience 
Clasificación:
5.0

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

jamie c.  |  Overall Experience 
Clasificación:
2.0

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we're there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

John G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J.  |  Overall Experience 
Clasificación:
4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia D.  |  First Impressions 
Clasificación:
5.0

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

jessica f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alton B.  |  Overall Experience 
Clasificación:
2.0

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rosa G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly J.  |  Overall Experience 
Clasificación:
5.0

Would use this location again if needed,

leon p.  |  Overall Experience 
Clasificación:
4.0

The call center needs training. They didn't have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn't listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Joe M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Monique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAUNDA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita M.  |  Overall Experience 
Clasificación:
3.0

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

shaniqua k.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything .☺

juan c.  |  Overall Experience 
Clasificación:
4.0

My space was very useful and convenient

Tennille T.  |  Overall Experience 
Clasificación:
5.0

My time there was carefree of my property ever being in danger

John M.  |  Overall Experience 
Clasificación:
5.0

Great staff and building

Amanda P.  |  Overall Experience 
Clasificación:
5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn H.  |  First Impressions 
Clasificación:
5.0

great

Robert D.  |  Overall Experience 
Clasificación:
5.0

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

Raymond R.  |  Overall Experience 
Clasificación:
5.0

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn't.

MARY C.  |  Overall Experience 
Clasificación:
5.0

The staff at this Uhaul facility were excellent.

RAFAEL V.  |  First Impressions 
Clasificación:
5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail m.  |  First Impressions 
Clasificación:
5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Thomas T.  |  First Impressions 
Clasificación:
5.0

Good storage nice kind people

WILFREDO D.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

Monique B.  |  First Impressions 
Clasificación:
5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

dennis m.  |  First Impressions 
Clasificación:
5.0

your movers and services were great thanks

Deborah K.  |  First Impressions 
Clasificación:
5.0

Everything worked out well

michelle a.  |  First Impressions 
Clasificación:
5.0

Impeccable service

Amanda P.  |  First Impressions 
Clasificación:
5.0

great service

Brittany K.  |  First Impressions 
Clasificación:
5.0

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

Raymond R.  |  First Impressions 
Clasificación:
5.0

Very polite and helpful

Scott P. | Reservación
No se han enviado comentarios para esta ubicación.

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