Customer Reviews for U-Haul Moving & Storage of Middletown

Rating:

1.0

I was charged for gas when I brought the truck back on the same level and I took pictures of it.

Rating:

3.0

It seems the place needs an update. Uhaul rellies on employee phones to scan in my drivers liscense (that's a breach of security). The trucks look like they are from the late 90'- early 00's. My truck worked and did what it was intended to do and the employees were awesome and the place was clean even in the rain. But…. Uhaul needs to update the computers and trucks and stop skating by with “good enough”

Rating:

5.0

The trailer in the back wasn't swept or mopped in the 10 inch truck.

Rating:

5.0

It's 👍 great.

Rating:

3.0

The driver door wouldn't close fully and it rattled for 24 hirs. I could see the pavement from inside and I was very nervous it was going to fly open. The guy who checked me out slammed it shut so hard snd said see?? No problem. Unreal…it was the same thing when I rented a truck last month. How about I'm sorry about that. Checking in was great, the girl checking my mileage is always very nice but the guy that's there in the morning that slammed the door wasn't very nice at all. I'd rather not deal with him

Rating:

5.0

Do away with the automatic check in system

Rating:

5.0

Everything was great

Rating:

5.0

Rep was very welcoming and pleasant for my noon pickup!

Rating:

5.0

Keep it up.

Rating:

5.0

The service technician answered all my questions and quickly completed the installation, registered the hitch provided all the paperwork - I think that's all one could ask. Thank you

Rating:

4.0

MOVING HELP - AVAILABILITY AND PRICE - PROMISES MADE TO CUSTOMER In July when I booked my containers, I was told (in a phone call on 7/7) that upon arrival I would be able to get moving help to deliver and unload my containers, they can usually schedule it for the next day, and the cost of moving help at the destination is $381 for drop-off, unload, pick-up (for 3 containers). However, in late August when the I tried to book the unloading moving help, the website kept telling me that each partner I selected was not available in my area. It took several calls to U-haul to arrange for local help unloading. It had to be done outside of the system. They honored the moving help online price, but it was over $700 (for 2 containers), even the lowest price partner (with poor reviews) charged over $500! SHIPPING TAKES TOO LONG - MANAGE EXPECTATIONS Although we knew the shipping schedule in advance, it was so long (8/11 pickup NY, 8/30 delivery in CA) that we didn't really believe it, and we kept hoping that the shipment would arrive sooner. It would have been helpful if we had been told not to count on it arriving earlier. OVERALL The people are great (call center, in-store, in person at container delivery/pickup, and the moving help partner), but the computer systems are TERRIBLE! (the website is slow, the terms & conditions form cannot be checked, online help can't be booked, and the app is so slow as to be useless)

Rating:

5.0

I've rented plenty of Uhauls throughout the years and this experience was the easiest and quickest of them all! This location is on-point! Great job!

Rating:

5.0

My experience was wonderful

Rating:

5.0

Service at the Middletown location is excellent. This is a clean and fully stocked location. The customer rep was knowledgeable and friendly. Totally recommend.

Rating:

4.0

The desk attendant was very sullen and seemed to be more interested in his cellphone. There was no seating area. I had to sit on a stack of boxes while the hitch was installed

Rating:

5.0

Kai was incredible! He accommodated every desire I had and elevated service to an unforeseen level !

Rating:

2.0

This facility accepts orders for customers that will wait for their vehicle, but does not provide a waiting area. I found a folding chair in the parking lot. Fortunately, it was hot and dry, not cold and wet today. The website indicated that a custom kit was preferred, but not available. Amazon delivers these overnight. I'm sure that the generic kit took longer and was more work for the tech to install. The staff was pleasant, efficient and friendly. I have no complaints about them.

Rating:

3.0

Lots of issues with the application and possibly with the equipment

Rating:

3.0

Put good tires on trailers. That particular one was on poor condition. I've rented trailers from haul before and this one was in poorest shape of any of them

Rating:

5.0

Please try and improve on your Internet service

Rating:

5.0

Great place. Easy in and out. Equipment was in great shape.

Rating:

5.0

The online scan code system is not user friendly. Horrendous. your network took 6 attempts. I rent 2/3 times a week. It's totally not customer focused. Thank god u have humans to hand hold and process manually

Rating:

5.0

Please do not use that automated check in system. It is a bed bed bed set up talk to the people and let the people check. You win is the way to go.

Rating:

5.0

Nothing that I can tell

Rating:

4.0

The turn signal is falling out

Rating:

5.0

The staff was very friendly

Rating:

5.0

I use your trailers a lot. The entire experience is always outstanding!

Rating:

5.0

Nothing you guys are doing a great job

Rating:

4.0

Your check in is somewhat frustrating as you are trying to update services and supplies.

Rating:

5.0

Melissa and the guys where awesome and professional. The manager of the store was very helpful as well.

Rating:

5.0

Great

Rating:

5.0

Nothing! Service was excellent. Thank you!

Rating:

3.0

The young lady that help me didn't understand or she didn't hear me. I need a room big enough for a 2bed apt. She said the room would fit but, I know have to rent an additional room dor the rest of my stuff

Rating:

5.0

The two locations, the U-Box itself, the service, were 5-star all the way but getting what I needed through the website was always a struggle. Your website is the WORST! It's slow, hard to find what I need, and integration with the Moving Help section is weak. I was on the phone or chat numerous times trying to get something resolved.

Rating:

5.0

Lower the price!!!🤣

Rating:

5.0

Easy hook up and go...

Rating:

5.0

We were running a few minutes late for pickup on a Saturday evening. When I spoke with the gentleman at the location, he said he would remain open for us. This was appreciated more than you can imagine, so we are thankful for that!

Rating:

1.0

My Upod was 3 days late. Instead of giving me a refund for being days late, they charged my card the $150. Customer service is a disaster

Rating:

5.0

satisfying with everything

Rating:

3.0

Provide better onsite customer service. Person on duty at return told me to just leave the keys in the ignition and I could go. No receipt? He said it would be emailed. 12 hours later still no receipt.

Rating:

5.0

All done

Rating:

5.0

I must say Jacob was very helpful and pleasant to speak with. Jacob was professional and excellent with his work..

Rating:

5.0

I must say Jacob was an excellent store employee . Jacob treated me with professionalism and was excellent with his skills.

Rating:

5.0

I was very pleased to be able to extend my rental a few days extra. Thank you for that!!

Rating:

2.0

You need to spend money and fix the U-Haul app. It's horrible and waste of my time to numerous. Time

Rating:

5.0

love this uhaul!!!

Rating:

5.0

Employee i worked with was great

Rating:

5.0

Muy buena atención

Rating:

5.0

Dan was Very helpful.

Rating:

5.0

I loved everyone! Especially the manager Mellossa!

Rating:

5.0

Really really appreciated being able to rent the storage location via web/app last minute. And the front desk giving me clear directions how to check out.

Rating:

5.0

Melissa was very professional helpful and attentive. She told us about uhaul app and how to properly use it for our next rental. Melissa is a keeper Uhaul is lucky to have such a dedicated employee

Rating:

4.0

The app times out sometimes. Also, gets confusing when it hyperlinks to the website. But overall, im satisfied. 4.5/5. And maybe consider later access for the storage at least til like 11pm please lol

Rating:

5.0

They were professional and friendly. I have no complaints at all! thank you to Jimmy and melissa and the crew

Rating:

1.0

This ha been my worst experience with U-Haul. I booked my unit online the morning of 08/01. I made 2 trips to the unit during store hours, and both times I had to connect with the desk agents to gain access to the unit. My code was changed multiple times, and I was not informed of the new codes. I was given multiple access cards, and at this point I am not even sure if the card currently in my possession is the card that should allow access to the unit. The evening of 08/01, I arrived to drop off a final load for storage at about 9:00pm. I attempted to call the general manager, Jimmy Coscette, no less than 20 times using the number listed on the door (845-741-9077) between 9:15 and 10:30, and I texted the number four times between 9:14 and 10:00pm. We were on the phone with U-Haul customer support for at least 45 minutes, and while they were able to assist with providing us codes we still could not gain access. The U-Haul agent also attempted to contact Jimmy, and they were unable to reach him. I contacted Maximum, they were able to provide my code for access, but I was still unable to gain entry with the code they provided. Maximum also tried calling Jimmy as well as the district office without success. I was on a time constraint and had to begin my trip that evening to arrive at my destination because we were supposed to attend a funeral for one of my family members, so I had to throw hundreds of dollars in worth of my own possessions away instead of storing them in the unit. I contacted the district office the evening of 08/01 and let them know how upsetting this has been and that we needed someone to reach out, and we have yet to receive a response. This has been a horrible experience and I would never recommend storing with U-Haul to anyone I know based on the poor level of customer service and lack of ability to gain assistance when it was needed.

Rating:

5.0

Very reliable, & the staff are really nice & willing to provide all your needs.

Rating:

5.0

The staff was so friendly. Job was done on time and efficiently. Will return for other services and recommend this location in the future. I had a hard time reaching someone at the desk before my appointment to confirm a few things, but was able to reach the call center. Although they didn't have the exact answer to my question and I had to wait till my appt to have it answered. Still excellent service.

Rating:

2.0

Cup holder was broken Process to check in was awful Hand truck in bed of truck was barely fastened. I didn't request one if it was in the truck could have got more stuff

Rating:

5.0

the online check in system is absolute garbage i had to end up getting a reservation in person, and they were lovely.

Rating:

5.0

Wonderful Experience the installer was outstanding

Rating:

4.0

Even though the parts were ordered early, some portion of the order did not come in for the original installation date of 7/24 causing a delay in the installation. Probably should have an online status for updates on the arrival of all parts, other than that however, the installation went smoothly. Thank you for your work and effort in the heat.

Rating:

5.0

I had difficulty placing my order for a van.

Rating:

4.0

Where the key goes it was broken

Rating:

1.0

Someone cancelled my shipment without my knowledge. So instead of receiving my container on July 8, I received it on July 22. Now I'm trying to get in touch with the people I spoke to that told me I would get $50/day refund and getting in touch with anybody has been impossible. The people I have spoken to before my stuff arrived were kind, but this entire situation is ridiculous and the refund isn't even close to enough for the trouble that it caused. My daughters visit to Washington was supposed to be us setting up her new room…but her bed was still in New York because of Uhaul's mistake. I'm furious and I would really appreciate if someone would call me back. I want my refund at the bare minimum for all this trouble.

Rating:

5.0

I appreciate everything that the staff did for me as a storage unit and truck rental customer! They are very knowledgeable, professional and friendly!

Rating:

5.0

The storage manager Melisa was exceptionally helpful

Rating:

3.0

Too expensive for 24 hour access to not be included. Storage building is constantly disgusting and dirty, looks like there's no maintenance. Bathroom consistently not stocked.

Rating:

4.0

Happy customer. Will be back.

Rating:

5.0

Thank you very much I will recommend everyone to you

Rating:

5.0

The customer service representative was really helpful. The trash bin was full near the storage, and I tried to threw out some extra large USPS flatted boxed when moving out my stuff. The staff drove a pick up truck from store to the storage to pick them up. Really appreciate it! It’s definitely helpful and I will recommend it to my friends! Thanks!

Rating:

5.0

Very easy dealing with Jimmy the manager.

Rating:

5.0

The people were friendly it was always clean so the lady that cleaned kept it very clean and she was very nice and accommodat overall I would read it a 10 every time I called the women were very nice and accommodating

Rating:

3.0

Staff seems very unhappy. I asked some questions and staff didn't seem interested in helping. Some training on Customer Service would help.

Rating:

4.0

The staff was very nice helpful and knowledgeable which is always appreciated😊

Rating:

5.0

Everything was the same way NoRats Great... have No clue how many years my stuff was there....

Rating:

5.0

Amazing customer service and the lady Melissa at the front desk was very helpful also. Without her I don't think I would have stayed but she is so wonderful

Rating:

1.0

I have used other locations and they were far better than this location. I left this location because of price, security, procedures and to little space to unload. Unloading made difficult due to outside storage storage uhaul pods. Staff not fully trained. Unable to reach staff by phone during open hours. Autopayments being taken before the actual due date, without permission or a courtesy call.

Rating:

3.0

When Picking up the Truck and Signing for the Rental Unit. The staff was very friendly and Helpful. They Stated they were there until 7pm. We had planned to Return the truck by then but were running behind. We stopped to ask about procedures after closing cause we had a full truck we had to move into the Unit. The woman at the desk was rude and not helpful. A man outside told us not to worry just to use the app for returning it after hours. At approximately 7:22pm the woman for the desk came to the storage building which we had a full truck back up to the doors. And locked the large automatic doors. She then proceeded to tell my brother to use the smaller side door and left. This was very inconvenient due to having large furniture which was difficult to get through such a small door. Then sign outside stated there was access to the building until 10pm. There was no signs stating the large automatic doors would be locked before that time. As a new customer I was very frustrated by this.

Rating:

5.0

Melissa and Ziggy are exceptional employees. They understand customer service.

Rating:

5.0

Staff was very friendly and helpful installing trailer.

Rating:

5.0

Excellent

Rating:

5.0

Exceptional customer support

Rating:

5.0

Signing up was very easy, move in ready unit nice clean and well maintained facility

Rating:

5.0

EXCELLENT!! For all the above mentioned reasons

Rating:

5.0

Very happy with this location. Clean, brightly lit storage.

Rating:

3.0

There was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn’t do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that “couldn’t help” said yes he’s still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn’t help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated “my manager wants every thing out and gone” when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.

Rating:

2.0

Pricey

Rating:

5.0

Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...

Rating:

3.0

Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140.00 almost 2 hours since I was promised a call from the facility and still no call back

Rating:

5.0

Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.

Rating:

1.0

The staff definitely is the worst

Rating:

4.0

Pleasant staff. Quick and convenient service.

Rating:

5.0

Thx U

Rating:

5.0

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Rating:

5.0

This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.

Rating:

5.0

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

Rating:

2.0

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

Rating:

1.0

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Rating:

5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Rating:

5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

Rating:

5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Rating:

5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Rating:

3.0

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Rating: