Customer did not leave a comment.Sharon C.
Customer Reviews for U-Haul Moving & Storage of Middletown
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for gas when I brought the truck back on the same level and I took pictures of it.Melissa C.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.Daniyar O.
It seems the place needs an update. Uhaul rellies on employee phones to scan in my drivers liscense (that's a breach of security). The trucks look like they are from the late 90'- early 00's. My truck worked and did what it was intended to do and the employees were awesome and the place was clean even in the rain. Butâ€¦. Uhaul needs to update the computers and trucks and stop skating by with â€œgood enoughâ€Jonathan P.
The trailer in the back wasn't swept or mopped in the 10 inch truck.Brenda M.
Customer did not leave a comment.Ashley S.
It's 👍 great.Brenda M. | First Impressions
Customer did not leave a comment.Porshia A.
Customer did not leave a comment.don r. | Overall Experience
Customer did not leave a comment.Alex L.
Customer did not leave a comment.Kelly L.
The driver door wouldn't close fully and it rattled for 24 hirs. I could see the pavement from inside and I was very nervous it was going to fly open. The guy who checked me out slammed it shut so hard snd said see?? No problem. Unrealâ€¦it was the same thing when I rented a truck last month. How about I'm sorry about that. Checking in was great, the girl checking my mileage is always very nice but the guy that's there in the morning that slammed the door wasn't very nice at all. I'd rather not deal with himDAWNE E.
Customer did not leave a comment.Mary Joyce C.
Do away with the automatic check in systemBRADLEYW S.
Customer did not leave a comment.Rosa G. | Overall Experience
Everything was greatjimmy C.
Rep was very welcoming and pleasant for my noon pickup!Beverly N.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Raymond L.
Keep it up.jules L.
Customer did not leave a comment.brittany W.
Customer did not leave a comment.Catherine H. | Overall Experience
The service technician answered all my questions and quickly completed the installation, registered the hitch provided all the paperwork - I think that's all one could ask. Thank youThomas G.
MOVING HELP - AVAILABILITY AND PRICE - PROMISES MADE TO CUSTOMER In July when I booked my containers, I was told (in a phone call on 7/7) that upon arrival I would be able to get moving help to deliver and unload my containers, they can usually schedule it for the next day, and the cost of moving help at the destination is $381 for drop-off, unload, pick-up (for 3 containers). However, in late August when the I tried to book the unloading moving help, the website kept telling me that each partner I selected was not available in my area. It took several calls to U-haul to arrange for local help unloading. It had to be done outside of the system. They honored the moving help online price, but it was over $700 (for 2 containers), even the lowest price partner (with poor reviews) charged over $500! SHIPPING TAKES TOO LONG - MANAGE EXPECTATIONS Although we knew the shipping schedule in advance, it was so long (8/11 pickup NY, 8/30 delivery in CA) that we didn't really believe it, and we kept hoping that the shipment would arrive sooner. It would have been helpful if we had been told not to count on it arriving earlier. OVERALL The people are great (call center, in-store, in person at container delivery/pickup, and the moving help partner), but the computer systems are TERRIBLE! (the website is slow, the terms & conditions form cannot be checked, online help can't be booked, and the app is so slow as to be useless)John L.
Customer did not leave a comment.Shu-chiang C.
I've rented plenty of Uhauls throughout the years and this experience was the easiest and quickest of them all! This location is on-point! Great job!MICHAEL P.
My experience was wonderfulWilliam S.
Service at the Middletown location is excellent. This is a clean and fully stocked location. The customer rep was knowledgeable and friendly. Totally recommend.IRMA B.
Customer did not leave a comment.josefina M.
The desk attendant was very sullen and seemed to be more interested in his cellphone. There was no seating area. I had to sit on a stack of boxes while the hitch was installedJoseph V.
Customer did not leave a comment.Richard G.
Kai was incredible! He accommodated every desire I had and elevated service to an unforeseen level !mark S.
This facility accepts orders for customers that will wait for their vehicle, but does not provide a waiting area. I found a folding chair in the parking lot. Fortunately, it was hot and dry, not cold and wet today. The website indicated that a custom kit was preferred, but not available. Amazon delivers these overnight. I'm sure that the generic kit took longer and was more work for the tech to install. The staff was pleasant, efficient and friendly. I have no complaints about them.Robert S.
Lots of issues with the application and possibly with the equipmentBERNARD C P.
Customer did not leave a comment.Mikel L.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Patricia D. | Overall Experience
Put good tires on trailers. That particular one was on poor condition. I've rented trailers from haul before and this one was in poorest shape of any of themRANDALL T.
Please try and improve on your Internet serviceOSBOURNE D.
Great place. Easy in and out. Equipment was in great shape.William H.
Customer did not leave a comment.Kealy R.
Customer did not leave a comment.Maritza S.
The online scan code system is not user friendly. Horrendous. your network took 6 attempts. I rent 2/3 times a week. It's totally not customer focused. Thank god u have humans to hand hold and process manuallyEDWARDF W.
Please do not use that automated check in system. It is a bed bed bed set up talk to the people and let the people check. You win is the way to go.BRADLEYW S.
Nothing that I can tellGioron W.
The turn signal is falling outMelissa P.
The staff was very friendlyBarrington M.
Customer did not leave a comment.Malory P.
Customer did not leave a comment.Altamese B. | Overall Experience
Customer did not leave a comment.Kevin A.
I use your trailers a lot. The entire experience is always outstanding!William L.
Nothing you guys are doing a great jobDavid S.
Your check in is somewhat frustrating as you are trying to update services and supplies.Todd M.
Melissa and the guys where awesome and professional. The manager of the store was very helpful as well.Samantha S.
Nothing! Service was excellent. Thank you!Elise C.
Customer did not leave a comment.Anna M.
Customer did not leave a comment.Kristin K.
Customer did not leave a comment.Joseph D.
The young lady that help me didn't understand or she didn't hear me. I need a room big enough for a 2bed apt. She said the room would fit but, I know have to rent an additional room dor the rest of my stuffSamantha S. | First Impressions
Customer did not leave a comment.kelly s. | Overall Experience
The two locations, the U-Box itself, the service, were 5-star all the way but getting what I needed through the website was always a struggle. Your website is the WORST! It's slow, hard to find what I need, and integration with the Moving Help section is weak. I was on the phone or chat numerous times trying to get something resolved.Moe R.
Customer did not leave a comment.Ana H.
Customer did not leave a comment.Neptali-Arnulfo J.
Lower the price!!!🤣DAWNE E.
Easy hook up and go...Kevin A.
We were running a few minutes late for pickup on a Saturday evening. When I spoke with the gentleman at the location, he said he would remain open for us. This was appreciated more than you can imagine, so we are thankful for that!Dorothy D.
My Upod was 3 days late. Instead of giving me a refund for being days late, they charged my card the $150. Customer service is a disasterChanel B.
Customer did not leave a comment.ATIF H.
satisfying with everythingignatius A.
Customer did not leave a comment.CHRISTINAMARIA C.
Customer did not leave a comment.Donovan T.
Customer did not leave a comment.Roberto F.
Provide better onsite customer service. Person on duty at return told me to just leave the keys in the ignition and I could go. No receipt? He said it would be emailed. 12 hours later still no receipt.Michael C.
Customer did not leave a comment.Carolina B.
All doneMichael G.
I must say Jacob was very helpful and pleasant to speak with. Jacob was professional and excellent with his work..WILDA H. | First Impressions
I must say Jacob was an excellent store employee . Jacob treated me with professionalism and was excellent with his skills.WILDA H. | Overall Experience
I was very pleased to be able to extend my rental a few days extra. Thank you for that!!Carmalita S.
You need to spend money and fix the U-Haul app. It's horrible and waste of my time to numerous. TimeFrank M.
love this uhaul!!!Nydia G.
Employee i worked with was greatTimothy M.
Muy buena atenciÃ³nDani J.
Customer did not leave a comment.David K.
Customer did not leave a comment.James B.
Dan was Very helpful.Kevin A.
Customer did not leave a comment.Steven Z.
I loved everyone! Especially the manager Mellossa!Kimberely H. | Overall Experience
Really really appreciated being able to rent the storage location via web/app last minute. And the front desk giving me clear directions how to check out.Alvin b. | Overall Experience
Melissa was very professional helpful and attentive. She told us about uhaul app and how to properly use it for our next rental. Melissa is a keeper Uhaul is lucky to have such a dedicated employeeEverett C.
The app times out sometimes. Also, gets confusing when it hyperlinks to the website. But overall, im satisfied. 4.5/5. And maybe consider later access for the storage at least til like 11pm please lolZACHARY B. | Online Move In
Customer did not leave a comment.GEORGED B.
They were professional and friendly. I have no complaints at all! thank you to Jimmy and melissa and the crewROB H.
Customer did not leave a comment.michael B.
This ha been my worst experience with U-Haul. I booked my unit online the morning of 08/01. I made 2 trips to the unit during store hours, and both times I had to connect with the desk agents to gain access to the unit. My code was changed multiple times, and I was not informed of the new codes. I was given multiple access cards, and at this point I am not even sure if the card currently in my possession is the card that should allow access to the unit. The evening of 08/01, I arrived to drop off a final load for storage at about 9:00pm. I attempted to call the general manager, Jimmy Coscette, no less than 20 times using the number listed on the door (845-741-9077) between 9:15 and 10:30, and I texted the number four times between 9:14 and 10:00pm. We were on the phone with U-Haul customer support for at least 45 minutes, and while they were able to assist with providing us codes we still could not gain access. The U-Haul agent also attempted to contact Jimmy, and they were unable to reach him. I contacted Maximum, they were able to provide my code for access, but I was still unable to gain entry with the code they provided. Maximum also tried calling Jimmy as well as the district office without success. I was on a time constraint and had to begin my trip that evening to arrive at my destination because we were supposed to attend a funeral for one of my family members, so I had to throw hundreds of dollars in worth of my own possessions away instead of storing them in the unit. I contacted the district office the evening of 08/01 and let them know how upsetting this has been and that we needed someone to reach out, and we have yet to receive a response. This has been a horrible experience and I would never recommend storing with U-Haul to anyone I know based on the poor level of customer service and lack of ability to gain assistance when it was needed.Don K. | Online Move In
Very reliable, & the staff are really nice & willing to provide all your needs.Mirnagomez G.
Customer did not leave a comment.Juan N.
Customer did not leave a comment.NATan B.
Customer did not leave a comment.Shana W.
The staff was so friendly. Job was done on time and efficiently. Will return for other services and recommend this location in the future. I had a hard time reaching someone at the desk before my appointment to confirm a few things, but was able to reach the call center. Although they didn't have the exact answer to my question and I had to wait till my appt to have it answered. Still excellent service.Jen D.
Cup holder was broken Process to check in was awful Hand truck in bed of truck was barely fastened. I didn't request one if it was in the truck could have got more stuffJessica O.
Customer did not leave a comment.William T.
Customer did not leave a comment.jie L.
Customer did not leave a comment.BRENTONR C.
Customer did not leave a comment.Laura F.
the online check in system is absolute garbage i had to end up getting a reservation in person, and they were lovely.Carlos D.
Wonderful Experience the installer was outstandingLisa D.
Customer did not leave a comment.nesiha Z.
Even though the parts were ordered early, some portion of the order did not come in for the original installation date of 7/24 causing a delay in the installation. Probably should have an online status for updates on the arrival of all parts, other than that however, the installation went smoothly. Thank you for your work and effort in the heat.Richard D.
I had difficulty placing my order for a van.Steven H.
Where the key goes it was brokenMilta O.
Someone cancelled my shipment without my knowledge. So instead of receiving my container on July 8, I received it on July 22. Now I'm trying to get in touch with the people I spoke to that told me I would get $50/day refund and getting in touch with anybody has been impossible. The people I have spoken to before my stuff arrived were kind, but this entire situation is ridiculous and the refund isn't even close to enough for the trouble that it caused. My daughters visit to Washington was supposed to be us setting up her new roomâ€¦but her bed was still in New York because of Uhaul's mistake. I'm furious and I would really appreciate if someone would call me back. I want my refund at the bare minimum for all this trouble.Elizabeth F.
Customer did not leave a comment.Carlos G. | Overall Experience
I appreciate everything that the staff did for me as a storage unit and truck rental customer! They are very knowledgeable, professional and friendly!Deneen S. | Overall Experience
The storage manager Melisa was exceptionally helpfulAmanda P. | First Impressions
Too expensive for 24 hour access to not be included. Storage building is constantly disgusting and dirty, looks like there's no maintenance. Bathroom consistently not stocked.Jennifer W. | Overall Experience
Happy customer. Will be back.Olgah W. | Overall Experience
Thank you very much I will recommend everyone to youArthur W. | Overall Experience
Customer did not leave a comment.Jason C. | Overall Experience
Customer did not leave a comment.katherine l. | Overall Experience
Customer did not leave a comment.Bo Y. | First Impressions
Customer did not leave a comment.Scott P. | Overall Experience
The customer service representative was really helpful. The trash bin was full near the storage, and I tried to threw out some extra large USPS flatted boxed when moving out my stuff. The staff drove a pick up truck from store to the storage to pick them up. Really appreciate it! It’s definitely helpful and I will recommend it to my friends! Thanks!LIN L. | Overall Experience
Customer did not leave a comment.Jessenia C. | Online Move In
Very easy dealing with Jimmy the manager.sergio f. | First Impressions
The people were friendly it was always clean so the lady that cleaned kept it very clean and she was very nice and accommodat overall I would read it a 10 every time I called the women were very nice and accommodatingPaula E. | Overall Experience
Staff seems very unhappy. I asked some questions and staff didn't seem interested in helping. Some training on Customer Service would help.Barry Z. | Online Move In
The staff was very nice helpful and knowledgeable which is always appreciated😊SHAYVONNE B. | First Impressions
Everything was the same way NoRats Great... have No clue how many years my stuff was there....JULIO V. | Overall Experience
Customer did not leave a comment.Joseph O. | Online Move In
Amazing customer service and the lady Melissa at the front desk was very helpful also. Without her I don't think I would have stayed but she is so wonderfulKenneth V. | Online Move In
Customer did not leave a comment.FIDENCIO T. | Overall Experience
Customer did not leave a comment.Felicia J. | First Impressions
Customer did not leave a comment.Kelly L. | Online Move In
I have used other locations and they were far better than this location. I left this location because of price, security, procedures and to little space to unload. Unloading made difficult due to outside storage storage uhaul pods. Staff not fully trained. Unable to reach staff by phone during open hours. Autopayments being taken before the actual due date, without permission or a courtesy call.MARSHA S. | Overall Experience
Customer did not leave a comment.LOIS W. | First Impressions
When Picking up the Truck and Signing for the Rental Unit. The staff was very friendly and Helpful. They Stated they were there until 7pm. We had planned to Return the truck by then but were running behind. We stopped to ask about procedures after closing cause we had a full truck we had to move into the Unit. The woman at the desk was rude and not helpful. A man outside told us not to worry just to use the app for returning it after hours. At approximately 7:22pm the woman for the desk came to the storage building which we had a full truck back up to the doors. And locked the large automatic doors. She then proceeded to tell my brother to use the smaller side door and left. This was very inconvenient due to having large furniture which was difficult to get through such a small door. Then sign outside stated there was access to the building until 10pm. There was no signs stating the large automatic doors would be locked before that time. As a new customer I was very frustrated by this.Matthew M. | First Impressions
Melissa and Ziggy are exceptional employees. They understand customer service.Jerry A. | Overall Experience
Customer did not leave a comment.ADEWALE C. | Overall Experience
Staff was very friendly and helpful installing trailer.Diana R. | Overall Experience
ExcellentPrem I. | First Impressions
Exceptional customer supportADEWALE C. | First Impressions
Customer did not leave a comment.olga h. | First Impressions
Customer did not leave a comment.Colleen K. | Overall Experience
Signing up was very easy, move in ready unit nice clean and well maintained facilityKhady N. | Online Move In
Customer did not leave a comment.Samantha S. | Overall Experience
EXCELLENT!! For all the above mentioned reasonsLonnie C. | Overall Experience
Very happy with this location. Clean, brightly lit storage.Bonnie R. | Overall Experience
There was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn’t do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that “couldn’t help” said yes he’s still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn’t help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated “my manager wants every thing out and gone” when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.Kendra N. | Overall Experience
Customer did not leave a comment.Margie G. | Overall Experience
PriceyYasmin R. | Overall Experience
Customer did not leave a comment.ANGELA T. | Overall Experience
Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...Roberto R. | Overall Experience
Customer did not leave a comment.Adrian C. | First Impressions
Customer did not leave a comment.Clinton c. | First Impressions
Customer did not leave a comment.JOSEF W. | Overall Experience
Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140.00 almost 2 hours since I was promised a call from the facility and still no call backANTHONY K. | First Impressions
Customer did not leave a comment.DeShana C. | Overall Experience
Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.Michel V. | First Impressions
Customer did not leave a comment.Evelyn C. | Overall Experience
The staff definitely is the worstJose L. | Overall Experience
Customer did not leave a comment.Yavhey L. | First Impressions
Customer did not leave a comment.DIANA R. | Overall Experience
Customer did not leave a comment.JOSHUA L. | Overall Experience
Customer did not leave a comment.CRYSTAL P. | Overall Experience
Customer did not leave a comment.VERNIA C. | Overall Experience
Customer did not leave a comment.Kendra N. | First Impressions
Customer did not leave a comment.Philip D. | Overall Experience
Customer did not leave a comment.Deborah L. | Overall Experience
Customer did not leave a comment.Crystal C. | First Impressions
Customer did not leave a comment.Tanishia L. | Overall Experience
Customer did not leave a comment.Richard B. | Online Move In
Customer did not leave a comment.FIDENCIO T. | First Impressions
Customer did not leave a comment.George M. | Overall Experience
Customer did not leave a comment.Zoe L. | Overall Experience
Pleasant staff. Quick and convenient service.Peta R. | First Impressions
Thx USidney I. | Overall Experience
I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbodyDeborah R. | First Impressions
Customer did not leave a comment.Equasia E. | Overall Experience
Customer did not leave a comment.Shandra L. | Overall Experience
Customer did not leave a comment.Margie G. | First Impressions
Customer did not leave a comment.Deborah L. | First Impressions
Customer did not leave a comment.CRYSTAL P. | First Impressions
This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.Felicia G. | Overall Experience
I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.stephanie b. | Overall Experience
Customer did not leave a comment.Felicia G. | First Impressions
Customer did not leave a comment.Miguel R. | Overall Experience
Customer did not leave a comment.Tanishia L. | First Impressions
Customer did not leave a comment.belinda s. | Overall Experience
The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.ERICA M. | Overall Experience
Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.Lorianne P. | Overall Experience
Customer did not leave a comment.DEBORAH H. | Overall Experience
Customer did not leave a comment.seymoura h. | Overall Experience
Customer did not leave a comment.Jacqueline V. | Overall Experience
Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.Michael M. | Overall Experience
I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertesjessica f. | Overall Experience
The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.Jennifer L. | Overall Experience
Customer did not leave a comment.Jacqueline V. | First Impressions
Customer did not leave a comment.dominqe g. | Overall Experience
Customer did not leave a comment.michelle a. | Overall Experience
Customer did not leave a comment.Ricardo J. | Overall Experience
The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.Joe M. | Overall Experience
Customer did not leave a comment.Mackenzie S. | First Impressions
staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpfulMackenzie S. | Overall Experience