Comentarios de los clientes para U-Haul Moving & Storage of Miamisburg

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Miamisburg

Clasificación general:

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Alexander H.
Clasificación:

El cliente no dejó un comentario.

MELISSA H.
Clasificación:

El cliente no dejó un comentario.

John V.
Clasificación:

I would like to give special thanks and commendation to DANA. He greeted me when I came into the Miamisburg location to pick up my vehicle. He was also there to check me in when I returned the vehicle the following day. To put it succinctly, NO ONE could do a better job than this man!!! He was polite, attentive, efficient and effective and did it all with a good vibe and positive energy! If I were the CEO of U-HAUL, I would hire him myself to come to the front office immediately and give him a big raise!!! In this day of declining customer service, this man DANA is the exception to the rule. He took care of getting me in the vehicle quickly while dotting every I and crossing every T. Because of him, I would gladly recommend the Miamisburg location to anyone seeking to rent a U-HAUL vehicle. Thank you, Dana!!! It all went without a hitch! :-) JRV

NICHOLAS C.
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El cliente no dejó un comentario.

BRANCH H.
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El cliente no dejó un comentario.

Jeffrey M.
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El cliente no dejó un comentario.

Edward G.
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El cliente no dejó un comentario.

brinna m. | Overall Experience |
Clasificación:

Thabk you for everything we really appreciate it

stephen S.
Clasificación:

El cliente no dejó un comentario.

Barry B.
Clasificación:

I have used Uhaul twice and always a good experience

SHAWN M.
Clasificación:

The lady that waited on us was rude! Gas was at 3/4

KIMBERLY H.
Clasificación:

People at that location is fake and rude. And I have not got my money back on my visa yet. The mangers I dealt with was rude. And some of the employees. I went to this location a few years ago there were sooooo nice.

kenneth F.
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El cliente no dejó un comentario.

JOHN Z.
Clasificación:

El cliente no dejó un comentario.

Jonathan C.
Clasificación:

El cliente no dejó un comentario.

Jim A.
Clasificación:

Received a notification a day after I dropped off trailer that I owed an extra fee, even though I dropped it off on time. Dropped off on Sunday 10/18 and person said I was good to go, without giving me any documentation.

Stephen S.
Clasificación:

Extremely POOR Management at this location. The whole atmosphere was TOXIC! The employees are afraid of Mana8!

Megan M.
Clasificación:

El cliente no dejó un comentario.

Ann D.
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El cliente no dejó un comentario.

dan B.
Clasificación:

The vehicle they rented us needed brakes very badly. It squealed so loudly it hurt our ears when stopping.

Marc R.
Clasificación:

The equipment was in very good shape and well organized. My frustration is with the desk employee who was not helpful. I reserved my truck using the mobile check-in for the first time, but could have used a few words of instruction and perhaps some friendliness. Instead, I was essentially ignored and the next person in line was assisted...very frustrating as I have rented from this location more than once. My takeaway is that I was encouraged to spend my money elsewhere.

John P.
Clasificación:

I initially tried to reserve a truck in person at the location. The unhelpful woman behind the counter was eating her lunch with her mask off at the time. She refused to tell me whether or not a truck was available until I provided my phone number. I explained to her that I was not going to provide any personal information until I know that there was a truck to rent. I ended up leaving upset. Eventually I ended up reserving a truck online. I found the pickup process frustrating. It took me about 45 minutes to get through it. Everytime I was asked to take a picture of something, I would press the button button on your website to do so. Instead of taking me to my camera to take the picture, it would instead take me to my photos app. I would have to switch to my camera app, take the nessesary picture, then return to your website. If I hit the back button on my phone to go back and add the photo, I would be taken back to the beginning of the pickup process. I found it very frustrating. I also didn't like that I had to provide two additional methods of contact. First I was unaware that I needed to provide this until I went to pick up the truck, which left me unprepared. Then when I provided my wife's contact info, she and our newborn daughter were woken up by your robo call and text message letting her know that she was added as a contact. I wasn't aware that would happen. My last complaint is the smell of the can of the truck. Whatever product is used to clean or deodorize your truck smells like a pet flea and tick shampoo. I'd consider switching to something that smell less offensive and chemically.

Scot W.
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El cliente no dejó un comentario.

Mark R. | Overall Experience |
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Security systems were faulty, access doors did not work properly.

Kathy B. | Overall Experience |
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I have always received excellent service for many years.

JAMES P.
Clasificación:

Back of the truck was soaking wet. Maybe dry it out between uses.

Mark R.
Clasificación:

Customer service is abysmal, no one wears a mask or wears one correctly, alarm system and doors to storage were always working incorrectly

Heather W.
Clasificación:

Large selection of trucks, but very long wait inside. The mobile check in was more trouble than it was worth and cost me almost an hour of time, and the employees were of no help whatsoever because they "didn't want to screw something up." I had to reenter all of my information, including ID photos for the mobile pickup, which I had already done during making the reservation. Then I spent 5 minutes attempting to locate my vehicle on the lot, then after finding my vehicle, I had to go back inside the building just to get the key! I had 2 trucks reserved. 1 had the key in the truck, the other did not. What's the point of not having the key in both vehicles?! My biggest issue was picking up a truck with the wrong gas level reading marked, but told I had to return the truck with more gas than what was in it when we picked it up. It is absurd to rent out vehicles with less than a quarter tank of gas in them, as well. We had to gas up the vehicle in order to even use it, which wasted more of my time.

Diane H.
Clasificación:

I dropped off after dark so it was a little intimidating returning truck through self-check out. The parking lot is WAY TOO DARK after the sun goes down. More lighting in drop off area would be great. The place to drop of the keys needs to be a little more obvious. It took me about 10 minutes to find it. It needs to be labels better.

FREDRIC Y.
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El cliente no dejó un comentario.

timothy B.
Clasificación:

The truck road like it had square tires. The side had damage that was pretty significant. I was told over the phone that the appliance dolly was a $10 charge and asked if that was daily and was told no just $10. Saw on the final bill though that I was charged $30 for it. The location was great the equipment was not and the over the phone reps were misleading.

SARA N.
Clasificación:

The man that was checking vehicles in when you brought them back was not very nice. He gave me instructions how to leave the vehicle, he was there inspecting another truck. He said to me turn off the truck, leave the key in the ignition and don't lock the door I repeat don't lock the door. I'm not a teenagers or a younger adult so I have common sense but it was his tone. And when ask about the gas he was extremely rude he kinda yelled at me about it. I had only went 9 miles and he said did you refill the gas. I said no sir I did not because I went 9 miles and it is still at a 1/2 of tank. He yelled at me you will get dinged for that. I said how it's at a 1/2 tank same as it was when I left. Rolled his eyes and told me ok get out of the truck then. I had never rented from uhaul before. I feel like this man acted the way he did because I'm a woman.

JAMES DAVID A.
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El cliente no dejó un comentario.

Joshua W.
Clasificación:

Took over an hour to get checked out, and I pre registered online

Debby R.
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El cliente no dejó un comentario.

Floyd T.
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El cliente no dejó un comentario.

Theoneste N.
Clasificación:

Keep offer the good service! Thanks for helping us moving safe.

Harold K.
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El cliente no dejó un comentario.

ken C.
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El cliente no dejó un comentario.

kevin L.
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El cliente no dejó un comentario.

Terry A.
Clasificación:

The staff, especially Andrew, were professional and courteous. They made pickup and turn in of the equipment quick and easy. Thank you.

DONNA P.
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El cliente no dejó un comentario.

charles L.
Clasificación:

El cliente no dejó un comentario.

dawn H.
Clasificación:

El cliente no dejó un comentario.

JOHN L.
Clasificación:

This location is grossly under staffed. Long wait time both outbound and inbound. Their new hands -off registration system is a joke and triples the wait time ! Will not visit this location again.

Chirag B.
Clasificación:

One suggestion that I observed is that both dropping off and picking up there was a long wait required due to minimal staffing. When coming to pick up i and another customer waited for 5-10 mins easily for service and when dropping off I waited approx 10-15 mins cause of minimal staffing. another customer behind me was also upset with the wait

wayne K.
Clasificación:

First counter employee was very rude. Started arguing with me about the alternative telephone call number. I did not have my cell phone with me. I had to drive an hour round trip just to get a stupid telephone number. The transmission was not right and brakes did not grip well.

David E.
Clasificación:

I had a quick question and tried to call for a answer. After being on hold for 10 minutes I hung up. I tried 3 different times. I tried on line chat and have up after 10 of no response. You need to get your phones answered faster. That really put me out with U-Haul.

Laymond L.
Clasificación:

Employees were very nice and professional.

Kirk Y.
Clasificación:

El cliente no dejó un comentario.

BRIAN H.
Clasificación:

Extremely pleased and have no recommendation for approval.

KRIS K.
Clasificación:

Staff could have a little more friendly and courteous. We were not greeted and after 5 minutes or so, we finally were helped.

Jordan S.
Clasificación:

El cliente no dejó un comentario.

Frank L.
Clasificación:

El cliente no dejó un comentario.

JAMES A.
Clasificación:

El cliente no dejó un comentario.

amy B.
Clasificación:

Wait times are extremely long because computer equipment/card readers didn't work several times.

Patricia W. | Overall Experience |
Clasificación:

There was one young man who was ALWAYS helpful. Otherwise the rest of the staff I encountered seemed disinterested in providing customer service. In addition, the call center (800 number) wait is HORRIBLE and they are not well-informed about the local facility. You cannot get thru directly on the local number. They do not answer the phone. One time someone picked up and hung up on me. Despite liking the indoor storage facility the outside of the back entrance ALWAYS had a significant amount of trash around it.

Jared W.
Clasificación:

Make sure the keys are in the lock box when someone is doing an online pick up! Then staff questioned me are you sure they aren't in there? Along with acting like I was bothering her while eating her oatmeal!!!

Terry B.
Clasificación:

Make sure you mark the fuel gauge correctly, as you were 1/8th of a tank off on my rental, also when I returned the vehicle no one felt the need to get up and check the vehicle back in, didn't get an email for a couple hours. I still have my gas receipt if you need it.

Alexander M.
Clasificación:

Thank you

Luis M.
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El cliente no dejó un comentario.

Robert A.
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El cliente no dejó un comentario.

Mark M.
Clasificación:

El cliente no dejó un comentario.

kim t. | Overall Experience |
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El cliente no dejó un comentario.

Ambrose M.
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El cliente no dejó un comentario.

ron J.
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El cliente no dejó un comentario.

Patrick J.
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El cliente no dejó un comentario.

JAMES G.
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El cliente no dejó un comentario.

Corey T.
Clasificación:

I understand having the dolly and furniture covers are a great way to add to revenue but not going to lie- they were in the way. Especially where they were placed. Though I didn't need them, it was almost worth the $17 to just take them out so I could fit everything in.

Charles P.
Clasificación:

The Miamisburg store was great. However I booked a Truck at the Centerville store 3 days prior only to have the reservation changed by UHAUL to a store over 30 minutes away, after hours, the night before I needed the truck, so I could not contact anyone. This is complete Bullshit to ditch a customer at 800pm the night before it was needed and not give them other options to chose from. It is this type of disregard for the customer that drives people away from your business.

SHELBI M.
Clasificación:

El cliente no dejó un comentario.

JIM S.
Clasificación:

MIAMISBURG, OH U-HAUL is the Best. It begins with the U-Haul Staff; the Manager highly motivated, well trained, and super courteous to keep things moving in a positive direction to get me out the door with everything I needed to make a long distance, heavy whole household move halfway across the country. Ms Holderman, manager, has the perfect complement of knowledgeable, helpful staff assisting her to accomplish the mission. From my first telephone call to schedule the equipment to pickup, rollout, and return to U-Haul was perfectly amazing surely considering the level of activity awaiting the equipment and services of U-Haul. I will definitely use Miamisburg U-Haul again, and for sure hope Ms Holderman and her staff will be handling my account.

Rex C.
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El cliente no dejó un comentario.

TIFFANY E.
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El cliente no dejó un comentario.

TIFFANY E.
Clasificación:

Amazing staff 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

JUDITH D.
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El cliente no dejó un comentario.

antonia B.
Clasificación:

Both the gentlemen who helped me were amazing at their job and went above and beyond. I believe ones name was Andrew and I can't remember the other but he was an older African American gentleman.

ANGEL L.
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El cliente no dejó un comentario.

Brandon H.
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El cliente no dejó un comentario.

PAMELA C.
Clasificación:

Truck was not clean.

John N.
Clasificación:

The staff was extremely helpful

Steven P.
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El cliente no dejó un comentario.

Rex C.
Clasificación:

Chelsea the manager was delightful, helpful and most professional.

William M.
Clasificación:

El cliente no dejó un comentario.

BRIAN H.
Clasificación:

El cliente no dejó un comentario.

Christain S. | First Impressions |
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El cliente no dejó un comentario.

Gregory F.
Clasificación:

Customer service was excellent, had me in and out in no time, the app was kool and saved time along with the ability to register prior to arrival. Thumbs up 👍

Jeffrey O.
Clasificación:

El cliente no dejó un comentario.

Mark K.
Clasificación:

El cliente no dejó un comentario.

Montana C.
Clasificación:

El cliente no dejó un comentario.

Gregory S.
Clasificación:

El cliente no dejó un comentario.

Ja'Naxia H.
Clasificación:

El cliente no dejó un comentario.

John N.
Clasificación:

Dana is a rock star! He took great care of me, check the vehicle in quickly and professionally, and even put up with my nagging questions. Promote Dana! You'll thank yourself for it. God bless – John

Edward D.
Clasificación:

El cliente no dejó un comentario.

Samantha W.
Clasificación:

Great service, quick and easy. Dana was really great, excellent customer service.

Rick M.
Clasificación:

These employees are focused on customer satisfaction., Puts them in a league of their own!! Great working with you

Greg R.
Clasificación:

Nothing. The staff was great, both picking up, and returning, especially the young man that received the trailer upon return.

DAVID A. | Overall Experience |
Clasificación:

Was happy with the unit. It was a little pricey but I needed the space and didn’t have the time to shop around.

Maria H.
Clasificación:

I couldnt find the drop-off at first. I was looking for a orange box.

Brian M.
Clasificación:

I made a reservation online which included my preferences for insurance and credit card. When I went to pick up the trailer it asked me the SAME questions over again. WHAT IS THE POINT OF RECORDING MY ANSWERS WHEN I MADE THE RESERVATION???

liz K.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Keep same service level.

ratliff J.
Clasificación:

One of our favorite U-Haul locations, they make everything so easy.

Melvin G.
Clasificación:

El cliente no dejó un comentario.

Randall P.
Clasificación:

Andrew, the person who checks the U-Haul‘s back in, it's always nice and very pleasant. I've rented there a few times before and for some reason he's very memorable

Christine S.
Clasificación:

Make sure the locks on the truck can be easily unlocked with the key provided, this one took me over 20 minutes to unlock and then didn't want to lock back. Also, if returning after hours let the person know where to leave the keys.

Barbara G.
Clasificación:

Seats had not been cleaned. I had to wait a long time when I returned the vehicle.

Jessica W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alan S. | Overall Experience |
Clasificación:

The cost is more than other storage areas

Joseph B. | Overall Experience |
Clasificación:

Very expensive for a tiny space, After hours access not clear at all. People hanging out in parking lots late at night

Mary K. | Overall Experience |
Clasificación:

The location was well secured however the climate controlled area was dim with poor lighting.

Kevin K. | Online Move In |
Clasificación:

We received great service from Chelsea. Andrew was also very friendly and helpful when we had a small glitch when we initially checked in. We recommend this particular UHaul store to all of our friends. Chelsea and her team provide outstanding service.

JULIE S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

daishawan r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kathy B. | First Impressions |
Clasificación:

As all ways, I receives good customer services every time.

Frank L. | First Impressions |
Clasificación:

Second experience and had excellent customer service each time.

Amber L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Katy B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brionna K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lawrence W. | First Impressions |
Clasificación:

The young lady was very pleasant to work with and the manager spoke to us as well. Good staff of people.

Sean F. | Overall Experience |
Clasificación:

I wish you would do something for customer appreciation and loyalty...

Maria M. | Online Move In |
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El cliente no dejó un comentario.

THOMAS S. | Overall Experience |
Clasificación:

Again a top notch experience.

Charles H. | Online Move In |
Clasificación:

My unit was not ready for my move in and I could not get ahold of anyone to help me. Storage at the place is fine. Nothing particularly special about it. I wish the communication was better.

DENNIS S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Theresa M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christopher S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

James H. | First Impressions |
Clasificación:

The lady that helped us was amazing and answered all questions and concerns. 💯

Cliff K. | Overall Experience |
Clasificación:

Never staff in office when you need them other than that great storage unit decent sizes for the prices.

beverly j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tammy N. | First Impressions |
Clasificación:

The swipe card alarm was nothing working Saturday May 30 & 31, 2020. Needs to be fixed ASAP. I can’t find where to give my insurance information. COVID 19 set up forces you to give your information in front of the other customers. That is not professional customer service. Need a better set up.

Shauntee B. | First Impressions |
Clasificación:

The guy who helped me and my mom was so helpful and very pleasant! I am very pleased about having the best customer service ever! I will recommend you guys to all my friends!

Lauren K. | Overall Experience |
Clasificación:

Chelsea and her team were incredible and made each step of the process so easy. We had never before used a storage facility with you, but now we will do so at every opportunity and will continue to recommend your services. WOW. Jay Ratliff iHeart Media

Monsita C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

natalie r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ann O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Monsita C. | First Impressions |
Clasificación:

Impressed by the security measures.

Carlean M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brian M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bradley B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

brian h. | Overall Experience |
Clasificación:

Website fail to process payments, multiple lockouts, multiple calls, multiple times late fees refunded. They WERE. Then the facility manager put my card on autopay without consent. That's goodbye.

denise a. | First Impressions |
Clasificación:

The man that waited on me when I went to pick the truck up she went above and beyond his job I really don't know his name mine is Denise Adams so you can look it up and see who waited on me during the

jeremiah w. | Overall Experience |
Clasificación:

This is a very nice storage facility. Clean units, bathrooms were clean all the time. Prices went up $10 over two years. Access hours are decent. I would definitely use this facility again

Brooke R. | Overall Experience |
Clasificación:

This is the second uhaul storage facility that I have used. This one is immaculate compared to the facility I used in Huber Heights Ohio. I almost didn't go with uhaul storage after that experience.

Richard S. | Overall Experience |
Clasificación:

The staff were very helpful

John K. | Overall Experience |
Clasificación:

Friendly staff and very helpful

Denise S. | Overall Experience |
Clasificación:

This location is very well maintained. The staff are super friendly and helpful. I use them for all my rentals and wouldn’t go anywhere else.

Vincent W. | Overall Experience |
Clasificación:

Difficult to get a hold of staff, was sent to call center when I called in asking if a lock which was left on my unit was cut off yet. Delayed my move due to previous lock still being on unit.

Lizbeth T. | First Impressions |
Clasificación:

A pleasure to deal with all at Uhaul.

Zachary G. | Overall Experience |
Clasificación:

great location! Would rent here again. Helpful, kind, and professional

brenda w. | Overall Experience |
Clasificación:

Awesome team and facility.

Dante C. | Overall Experience |
Clasificación:

No Refunds. Disappointed!

Russell L. | Overall Experience |
Clasificación:

Because of management and corporates lack of power against harassment. I called police but decided not to file a police report.

Robert W. | Overall Experience |
Clasificación:

Very impressed by the cleanliness and brightness of the facility.

brian g. | Overall Experience |
Clasificación:

U-Haul Moving & Storage of Miamisburg

Francis M. | Overall Experience |
Clasificación:

Outstanding storage. Good value

Russell L. | First Impressions |
Clasificación:

very quick and painless great security.

Jeff B. | Overall Experience |
Clasificación:

I had no issues and thought highly of this location. Only complaint is on move out. I had 2 boxes that had been destroyed by a water leak from ceiling. They contained 2 brand new pair of work boots.

Christian K. | Overall Experience |
Clasificación:

Storage unit I had was clean.

DANEILIA T. | Overall Experience |
Clasificación:

Yes ill always use U-Haul and always have Used U-Haul. 💕 I recomended UHaul to a gentleman just Yesterday Mr. Andrew and Staff was perfect and helpful. Thx U-Haul! 💕

debra A. | First Impressions |
Clasificación:

We needed storage at the last minute on a Sunday and Uhaul was available with indoor climate controlled units. They quickly set up up and met all our needs. Recommend them highly

Danielle T. | Overall Experience |
Clasificación:

Great, friendly staff and management!

thomas n. | Overall Experience |
Clasificación:

Wasn't aware that the storage unit wasn't pro-rated when vacatting.

Kenneth G. | First Impressions |
Clasificación:

Rental process and storage facility were easy simple.

Dean d. | Overall Experience |
Clasificación:

rocks

brian g. | First Impressions |
Clasificación:

Excellent

Holly G. | Overall Experience |
Clasificación:

Overall things worked out ok.

Donna B. | Overall Experience |
Clasificación:

Have used this facility several times. Staff have always been very helpful and friendly. Would recommend to everyone that is moving or in need of a storage space!

Kenneth P. | First Impressions |
Clasificación:

Great team and amazing job even with systems being messed due to the most recent storm. Great job and I'll always recommend your facilities

william c. | Overall Experience |
Clasificación:

Zzzzzzzzzxxxxxxzzzzzzzxxo

Cheryl C. | First Impressions |
Clasificación:

It took a little long to sign up and check out for a unit, but the one helping me was new, so considering that, it wasn’t too bad. Everyone was very nice there

Matthew K. | First Impressions |
Clasificación:

Helpful staff, clean and secure units! Would definitely recommend to any one who wants to rent a storage space!

Jon N. | Overall Experience |
Clasificación:

Very helpful and friendly

Timothy L. | First Impressions |
Clasificación:

I reserved self-storage unit back on 4-18-19 (Conf. #: 869086-00101964) for Move-in on 5-9-19. When arrived found that my reservation/order did not hold the storage unit or rate quoted. Paid higher!

Donna B. | First Impressions |
Clasificación:

Customer service guys were excellent and very helpful.Storage unit is spacious and clean. Flatbed at door are a Plus!! Would highly recommend this place!

Jon N. | First Impressions |
Clasificación:

Nice and helpful employees

Shay B. | First Impressions |
Clasificación:

Excellent service and a very clean facility!

Kevin H. | First Impressions |
Clasificación:

Horrible service! I called the 800 number to complain in detail about the service!

jason h. | First Impressions |
Clasificación:

Very understanding and helpful staff

Pamela P. | Overall Experience |
Clasificación:

Great service 👍

Jane W. | Overall Experience |
Clasificación:

The reason why we left was my daughter moved out. We knew we were only going to use it a short time. Thanks

William G. | Overall Experience |
Clasificación:

Friendly and helpful

Andy B. | First Impressions |
Clasificación:

Pleasant helpful staff. Clean and secure storage.

terica j. | Overall Experience |
Clasificación:

Thank you

Sherry G. | First Impressions |
Clasificación:

Was very helpful.

Chester A. | Overall Experience |
Clasificación:

Clean and easy access

Roxane P. | First Impressions |
Clasificación:

Very friendly and prompt service

nicholas l. | First Impressions |
Clasificación:

Very friendly staff and extremely helpful.

TONY H. | Overall Experience |
Clasificación:

Great Staff ,Especially Chelsea very helpful an commited to running a great storage location thank you. Tony Haught

brian l. | First Impressions |
Clasificación:

Very professional

Lisa S. | Overall Experience |
Clasificación:

Nice place.

Montie J. | First Impressions |
Clasificación:

We were charged more per mile for truck then we were told and didn't find out till we paid. The lock for building have been messed up so we haven't been able to access building during proper hours.

Brenda S. | Overall Experience |
Clasificación:

Staff at the Miamisburg location is very nice. Facility is extremely clean. Hope to not need storage space again, but if I do, I would go back.

katie p. | Overall Experience |
Clasificación:

I was in jail and I was told by someone on the phone would keep my things until December I come home to discover that you guys sold my stuff for $37 and I have absolutely nothing thanks so much

denise c. | First Impressions |
Clasificación:

Very pleased with the uhaul rep that assisted me.

David D. | Overall Experience |
Clasificación:

We were only there for a couple months but was very clean and secure.

james m. | Reservation |
Clasificación:

Excellent Service as usual I run in many times I've never had no problems U-Hauls the best

William G. | Reservation |
Clasificación:

Fast and friendly

Alan T. | Overall Experience |
Clasificación:

THANK YOU CHELSEA

francis w. | Overall Experience |
Clasificación:

Had a very good experience. Would reccomend to anyone with no problem.

William G. | Reservation |
Clasificación:

Professional and friendly

alan c. | Overall Experience |
Clasificación:

My storage needs were met with Uhaul! They had everything I needed, and everything was convenient.

jermaine l. | Overall Experience |
Clasificación:

Thanks

Gayle H. | Overall Experience |
Clasificación:

It was frustrating to call a out-of-town number and to be transferred several times to get to the local number.

brian t. | Reservation |
Clasificación:

Very professional and were able to answer all of our questions.

William P. | Overall Experience |
Clasificación:

By far the best maintained and cleanest storage facility around, also a GREAT value!

David D. | Reservation |
Clasificación:

Friendly staff and easy access. The temperature control is perfect. Very clean and security is awesome.

Tina M. | Overall Experience |
Clasificación:

I appreciate the cleanliness and security system in protecting my personal items. The staff has always been extremely friendly and helpful and very willing to accommodate me. Thank you so much!

grant a. | Overall Experience |
Clasificación:

great service

keri j. | Overall Experience |
Clasificación:

The only thing that bothers me is that I was under the understanding that I would be able to get a refund if I got my storage unit empty earlier than the month and then I find out on the day I move no

Lynette H. | Overall Experience |
Clasificación:

My son and fiance moved out of state and used two of your moving crates, the savings was HUGE compared to the popular movers, I'm going to use Uhaul when I move in a couple years!

Antonio B. | Overall Experience |
Clasificación:

They are the best in costumer service satisfaction

Jessica O. | Overall Experience |
Clasificación:

Awesome facility!

DEBORAH M. | Reservation |
Clasificación:

I had no problems and was helped quickly and easily.

Steve K. | Overall Experience |
Clasificación:

When paying for 24hr access, limiting the access point to a single wide door really limits my ability to move larger items. Suggest adding security protocol to the badge swipe to allow double door use

RUSSELL K. | Reservation |
Clasificación:

G

Donna B. | Overall Experience |
Clasificación:

My family and I had been in an apt fire & the Uhaul employees were very compassionate and kind to us. Couldn't have asked for better service!

BRIAN H. | Overall Experience |
Clasificación:

Excellent helpful staff. Limited only by the hours they can provide.

steve w. | Overall Experience |
Clasificación:

Everything was excellent, staff was always friendly

Anna W. | Overall Experience |
Clasificación:

They did everything great and were always helpful with any and all questions that I had

Bruce L. | Overall Experience |
Clasificación:

Friendly helpful staff. By far, our favorite UHaul Rental dealership.

Tanner G. | Reservation |
Clasificación:

People were friendly and knowledgable.

Linda R. | Overall Experience |
Clasificación:

Helpful and friendly staff.

ron f. | Overall Experience |
Clasificación:

Everyone was very friendly and customer friendly. They seem to enjoy their jobs also.

KIMBERLY M. | Overall Experience |
Clasificación:

Everyone there was very friendly and professional. I’ve used this facility for truck rental and storage. Highly recommend!

RAYMOND M. | Overall Experience |
Clasificación:

Great manager and staff

Brian L. | Overall Experience |
Clasificación:

need later hours

Mark C. | Overall Experience |
Clasificación:

Great facility and even better staff. Everyone was professional and friendly. Staff was very helpful when renting a truck and locker for a cross country move.

james s. | Overall Experience |
Clasificación:

We were always well received by the employees. The lights went out while we were in our storage before we were finished recently, but that's the only incident we ever had.

Tiffany M. | Overall Experience |
Clasificación:

Love the staff

Larry P. | Overall Experience |
Clasificación:

Moving in was easy and the move out process was easy also. Friendly staff.

MOSES T. | Overall Experience |
Clasificación:

Excellent customer care services!

johnna B. | Overall Experience |
Clasificación:

Do something about the mice! Make tenants have their bait station refilled periodically. I was there for 18 months and no one ever offered to maintain it. I cleaned up mouse droppings upon move-out.

BARTON K. | Overall Experience |
Clasificación:

Will never use uhaul again and will advise everyone I meet to do the same I don’t know how your still in business if the customer service I received is normal I cancelled my storage the same day

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