El cliente no dejó un comentario.Kirsten M.
Customer Reviews for U-Haul Moving & Storage of Miamisburg
Miamisburg, OH 45449
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Dana is excellent.DUSTIN S.
El cliente no dejó un comentario.BRIDGETT H.
El cliente no dejó un comentario.Sandra L.
I really appreciated the friendliness and professionalism of both Yvonne (spelling) and Dana. The manager was awesome as well. Thank you so much. Will be recommending this location to anyone needing to rent a uhaul.JOHN R.
Truck was dirty, outside, and even had mud under the hood. Wiper blades were shot... made it impossible to see through the windshield when it was raining... had to pull over. Need to change wiper blades. Trailer wiring is bad. Right brake and turn signal pin is dead... used my trailer and a tester... wiring is bad on truck for this indicator. Dash said oil change was overdue. Center console had trash... used hairbrush with lots of hair, lotion bottle and empty energy drink can....pretty gross. I've had other rentals from this location, so suspect this is just someone else working that overlooked the basics. Other than that, truck did what I needed it to.RICHARD C.
El cliente no dejó un comentario.RONALD B.
El cliente no dejó un comentario.KRISTI M.
Overall, the experience was good... However, the advertising needs to change for the capacity that the 10ft trucks hold. I was moving a 1 bedroom apartment, and was not able to fit all of my things into the 10ft truck in one trip. In fact, we had to double the amount of trips, due to how small the 10ft truck is. I don't have an exorbitant amount of things- so this was really disappointing, and ended up costing me extra, in order to accommodate the move. Also- all trucks should calculate a Washer & Dryer within the move, since most apartments have W/D hook ups, now. My large furniture included a Washer and Dryer, a standard 3-seat couch, a 2-seat love seat, a 5-piece high-top dinette set, a regular armchair and ottoman, a Queen bed and frame, and an overstuffed armchair. This did not include boxes of trinkets or decor.- Again- this truck should only be listed as able to carry in-town studio apartments-- but not a full 1 bedroom apartment. I was disappointed in the size of this truck, as it was listed to be able to accommodate a 1bedroom apartment. Thankfully I have to move again in 2wks, and have ordered a larger truck, due to this experience.Tiffani S.
Dana did an awesome job. Thank you !!!Nicholas G.
Dana handled my drop off. He was friendly and cheerful even though his colleagues were hiding from the work at hand - leaving him to take care of the customers outside dropping off by himself.TERESA H.
No complaints at all. Will diffiently use this company and location in the future.PHILLIP D.
All the representatives were very courteous and helpful.LISA H.
Dana was really great and helpful!Randolf S.
I love this location, will always come backTrinity S.
This location has a good inventory of trucks and cargo vans for your needs. UHaul's pricing is competitive and the check-in and return process using your phone was easy to follow and eliminated the need to wait in line. Overall a great truck rental experience!Michael B.
El cliente no dejó un comentario.Sahar U.
The Miamisburg team did great. -thank youJAMES S.
El cliente no dejó un comentario.Justin D.
El cliente no dejó un comentario.JOSHUA C.
The staff was very friendly and knowledgeable. They helped get my car ready for towing. I gave the lady that works there a tip.Laura K.
El cliente no dejó un comentario.BRITNIE J.
El cliente no dejó un comentario.Gregory R.
El cliente no dejó un comentario.Steven S.
Checkin was easy and quick. Drop-off when I was done went VERY FAST. Dana was very helpful and was processing 3 vehicles and still turned us quickly.Robert Q.
Nothing. Everything went well.BRIAN H.
El cliente no dejó un comentario.BRYAN K.
Nothing Jeremy was the best help. Guy deserves a raise and then some. Outstanding serviceTANNER R.
No suggestions come to mind. Everything was great. Very speedy pickup and dropoff. And the staff was extremely professional, courteous and helpful. You guys rock!Robert F.
El cliente no dejó un comentario.Cathy W.
Some staff were very helpful with my account that wouldn't allow me to go online and pay rent. The Manager Chelsea Holmann was disrespectful using foul language, calling me a liar when I went to her for help on more than 3 occasions to fix the IT problem keeping me from accessing my account. She told me to "make up addresses" and other information so she lacks honesty, certainly has NO INTEGRITY AT ALL. When calling to see the rent was paid since I lived out of town, I was hung up on, verbally abused and overall, he general staff was NOT KNOWLEDGEABLE at all as to how to do the job they were charged with doing, making it even more difficult. There were 2 young men who were always finding themselves apologizing for the problem with my account and doing a nice job. But unfortunately, they also felt the need to apologize for Chelsea's lack of management and nasty behavior. Overall, I will NEVER EVER recommend nor use U-Haul again and will do everything I can to discourage anyone I know from using the Miamisburg U-Haul so they don't have similar problems. As I stood for over an hour waiting to be helped because people were on smoke breaks, didn't know how to handle storage issues or whatever the excuses were that day. Chelsea hires many who have her same disposition; gravely flawed… but she works well with those people. Unfortunate that customers suffer!Terre D. | Overall Experience
We had too extend our rental time twice and your staff was great both times. GraciasRodney L.
El cliente no dejó un comentario.Scott M.
Great drop off facilityThomas M.
Don't waste your time at this location. They will hand you keys to a broke truck with a smile on their face. Go see Matthew at the Trotwood location on Salem.Rhiannon O.
I was expecting and came prepared for a 3 hour wait but I was out right at 2 hours! The guy didn't even take a smoke break.CHAD T.
The entire staff did a great job plus at check out one attendant fox a problem another returned my sunglasses I left in the Uhaul van. I'm using Uhaul for my lab my distance move to northwest South Dakota next year. Thanks. StevenSteven V.
El cliente no dejó un comentario.Thomas K.
The pickup location was extremely convenient. I want to call out Dana for his smile and extremely positive attitude. He put a smile on my face after a long move.MITCHELL S.
Close by with plenty of equipment.Richard J.
El cliente no dejó un comentario.MARC V.
Fantastic folks that are very helpfulMatthew K.
El cliente no dejó un comentario.Mack P.
Again, amazing experience from the location. Corporate is awful and should invest their time into the customer experience and not trying to up-sell stuff you don't need every step of the wayMICHAEL L.
Everything was all good.PATRICIA C.
El cliente no dejó un comentario.Mary C. | First Impressions
This is an amazing uhaul location. Excellent experience dropping off truck.Teresa F.
Easy fast friendly affordable. Will definitely rent here again. Thank you so much!Erica S.
Chelsea and everyone else I interacted with in the store were truly stellar. The best uhaul experience I've ever had!SCOTT R.
El cliente no dejó un comentario.Keith A.
El cliente no dejó un comentario.THOMAS M.
this is our 2nd u-haul experience at this location...just as great as the 1st. personnel are professional and efficient...great personalities...especially David/Dana (?). he was terrific! the folks at this location like working here...and it shows.Cynthia B.
El cliente no dejó un comentario.Ben K.
I was way over charged for my equipment usage, and when I called to see why the woman who answered the phone was very helpful and told me exactly what happened. I was accidentally charged for an extra day. Unfortunately she was unable to help me, but I didn't get a response from the manager or a call back. I was charged nearly 100 dollars for 90 minutes of usage (and 19 miles). I understand accidents happen, but the lack of communication and resolution is poor customer service.Matthew C.
Employees were super nice. Only issues were the hired help showed up an hour and a half late. And when they tell you the truck is full of gas when you get it, have them check because the truck I drove actually used 4.5 gallons to go 4 miles.RICHARD P.
Everything went well. My car was taken in to have the hitch installed right on time.John W.
Fast and great CustomerserviceSabitha M.
El cliente no dejó un comentario.FRANK D.
Everything was great!Kyle B.
El cliente no dejó un comentario.Ron C. | Overall Experience
Nothing I can think of. In and out in less than a hourCarl M.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.AMANDA B.
El cliente no dejó un comentario.Michael L. | Overall Experience
El cliente no dejó un comentario.Robert L.
I had no complaintsMary K.
El cliente no dejó un comentario.Russell F.
El cliente no dejó un comentario.DAVID H.
I was happy with the service & will definitely use again.LISA H.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.TERRY A.
El cliente no dejó un comentario.Danielle B. | Overall Experience
El cliente no dejó un comentario.Carole C. | Overall Experience
Dedicated UHaul facility has efficient processing in and out. Have used several times with high satisfaction - any issues immediately addressed.Glenn B.
I had filled the gas tank up to full upon return of the truck. The tank was not full when I got the truck. I think that a refund should be given to customers off of their bill in fairness. That was my only issue! Well done u-haul!Jennifer M.
The truck i was given was very old and felt unbalanced. A company as big as this should have newer equipment.Brandon W.
Large lot with many vehiclesMICHAEL G.
Both the owner and the young girl working were absolutely fantastic!Kathleen H.
Make sure the truck is in hood working order for all safety concernsDUSTIN P.
Jeremy was an absolutely fabulous employee. He helped us from start to finish and was very attentive to our needs. Good businesses should have model employees like him. He most definitely takes pride in the company and his professional employment. Thank you'll so much.GHMAL M.
Really impressed with the self check-in /out option.Paul S.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.ROBERT K.
Closure times need to be made clear by an associate because we got locked out of facility before finishing our move inLawayda M. | Online Move In
Had to call UHaul customer service, and was left on hold for over 45 minutes, and the situation was not resolved by UHaul. I felt like I wasted my time and it soured the entire experience with my truck rental. I will look for another company the next time I need to rent a truck.Kristopher K.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Lawayda M.
Chelsea is WONDERFUL. We have been using this facility for all our rental and storage need for 5+ years now. She is friendly, completely competent, knowledgeable, and always has a smile. She goes above and beyond. Thanks we will be back again and again. 5 Stars!!!PAMELA KAY F. | Overall Experience
Good employees. Jeremy offered me a bottle of water on a warm day. That was a much appreciated kindness.jackie M.
David Napier was not professional. When his coworker asked another customer to let her hand key a card he said, "Be careful, she's going to steal your card numbers." The coworker was clearly uncomfortable with the comment he made and I found it to be very inappropriate.HEATHER J.
El cliente no dejó un comentario.JaMarcus G.
The Manager of this facility is always is always very kine and knows exactly what to and how to handle thing , and have been coming for over 15y and will continue to. Michael E FreelsMICHAEL F.
David and the trainee were awesome!NIKI M.
Nothing to my experience!!!NONIA M.
El cliente no dejó un comentario.CORTEZ A.
El cliente no dejó un comentario.XIAJIAN X.
YOUR CONTRACTS SUCK. YOUR PEOPLE ARE RUDE. YOU CHARGE WAY TOO MUCH.GERALD S.
El cliente no dejó un comentario.Bryan C.
Friendly, Convenient, and Location is perfectSCOTT F.
El cliente no dejó un comentario.Cheryl R.
El cliente no dejó un comentario.Bruce K. | Overall Experience
Make sure the customer knows how to turn off the tow pkg so the gears will shift properly. Oil the lock on the back door so it will open easily. And fill the gas tank up so customers dont have to guess how much to put in. Employees see the gage in a different spot than the customer. It looks different when you are behind the wheel than it does when you're standing outside the truck. And don't say you are not going to charge for the difference of the line on the gas gage and then go ahead and charge for gas!!! Happy with the pickup reservation, not so content with the drop off.JUANITA R.
Quick and courteous return.CHRISTOPHER S.
El cliente no dejó un comentario.Eric K.
I didn't even open the 2 pks of pads, a credit in those would be appreciated!Jeffrey J.
El cliente no dejó un comentario.kelli A.
Uhaul changed the location of my truck on the morning of pickup! the text and emails they sent did not even say that the location changed. the text only indicated that uhaul recommends using online checkin. We arrived at our original location and waited in line and then told the truck was 20 miles away! Unbelievable! NOT happy!COLMAN F.
Online checkin did not work well for me. Issue with validating my licenseMichael H.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Richard W. | Overall Experience
Convenient....MARIONNE B. | Overall Experience
El cliente no dejó un comentario.Scott A. | Overall Experience
They define need experienced staff. The manager had to keep helping the new workers. I was interrupted several times. Hopefully the staff ( mostly the ones at check in snd check out) won't depend on the manager to do everyone's job. I also called uhaul to get a truck last month and when I got there they said they had no tricks that went one way. No one offered me any other option but to pay my storage unit for me to pay another month. I drove two hours got off work for the whole move and then I got a call from customer service rep who just lectured me in stead of giving any apology for the staffs rudeness and unwillingness to help . The uhaul units are nice the areas are clean but the customer service is terrible. The manager Jeremy was helpfulshenna b. | Overall Experience
El cliente no dejó un comentario.Kausha L T. | Online Move In
Brett was the nicest guy ever, he saved the day for uhaul. 2 guys in front of me walked out because of the manager and her mom, (Stephanie) I have never been talked to so rudely. The manager was so mean, I couldn't believe how they were representing your company, it was aweful . Brett and customer service brought me back to uhaul. Although I would recommend anyone to go to that location, I would recommend a different one. I really would like to talk to someone about this. The manager and her mother will ruin that location. Everyone in there couldn't believe how rude they are. 614 833 1259 also my move in date was the 29th not the 19th as they have on recordTina D. | First Impressions
The employees of my particular storage place we're terrible. Not helpful, rude, and tried to charge me later fees every month ever though I had autopay the whole time. Never will use you guys again.Larry M. | Overall Experience
Everyone was helpful and amazing I really like ChelseaArcina M. | First Impressions
Best storage experience I’ve had.April W. | Overall Experience
Everyone was very helpful and nice. I would recommend this store to anyone!Erica W. | Overall Experience
Great Facility and very helpful and friendly staff I rent from them oftenTodd B. | Overall Experience
El cliente no dejó un comentario.JENNA M. | Overall Experience
El cliente no dejó un comentario.samantha B. | Online Move In
El cliente no dejó un comentario.SHANA T. | Overall Experience
El cliente no dejó un comentario.Genalyn F. | Overall Experience
El cliente no dejó un comentario.jeff C. | First Impressions
El cliente no dejó un comentario.Joseph D. | First Impressions
The staff was very knowledgeable, friendly, polite, and professional.rene j. | Overall Experience
El cliente no dejó un comentario.Genalyn F. | First Impressions
The office manager in the staff is excellent to work with they are very pleasant I asked for a better group of people going over everything that needs to be gone over got a great staffWende W. | Overall Experience
El cliente no dejó un comentario.Scott H. | First Impressions
El cliente no dejó un comentario.RANDALL T. | Overall Experience
Great facilityJohn F. | Overall Experience
El cliente no dejó un comentario.Travis P. | Online Move In
Everyone at Uhaul was wonderful! It was a great experience and I would highly recommend this location to my family and friends. We moved to Florida in November and decided this would be a good time to go ahead and move the rest of our belongings. Thank you so much, Regina PayneRegina P. | Overall Experience
What storage should be.Randall P. | Overall Experience
The only complaint I have is the sometimes long line and wait time at location on springboro pike, inside the store. Update the computers for those poor employees! Maybe have 3 people , one person extra thats p/t to help with line. Website also does not always work to check in, by pass line too. One person knows everything there and most of the others not so much and always has to stop and help that person on the pc. Give them better training on the system so they can be just as efficient. Just my 2 cents.Vicki B. | Overall Experience
El cliente no dejó un comentario.carole g. | Overall Experience
El cliente no dejó un comentario.david p. | Overall Experience
El cliente no dejó un comentario.william jones j. | Overall Experience
El cliente no dejó un comentario.TIFFANY B. | First Impressions
very helpful staffGENEVA O. | First Impressions
El cliente no dejó un comentario.Natalie S. | First Impressions
Great experience overall!julia l. | Overall Experience
Because of lack of communication from your employees and staff iwas charged a full month for 12 days don't agree with that would like a refund thank you Rich BRICH B. | Overall Experience
The line gets a little long and it takes a long time to get up to the counter, but the miamisburg staff makes up for the wait by being so helpful and nice. We watched one young man go above and beyond his normal duties to help customers twice before it was our turn, then he went above and beyond for us as well. Thank you! The kids name was David Napier I believe.Joseph R. | First Impressions
El cliente no dejó un comentario.Tina S. | First Impressions
I appreciate the way they work with me to help me empty that storage room and a kind and courteous treatment of meRory C. | Overall Experience
It has been good except for a few staff getting nasty talking to me over something another staff member did and said to me!!Greg P. | First Impressions
El cliente no dejó un comentario.ron m. | Overall Experience
There was no lock in storage but I did go upfront to receiveJade S. | Online Move In
The staff was extremely helpful and patient answering all my questionsJason R. | First Impressions
El cliente no dejó un comentario.Todd B. | First Impressions
El cliente no dejó un comentario.Shay B. | First Impressions
El cliente no dejó un comentario.Brandon D. | First Impressions
El cliente no dejó un comentario.elisia H. | Overall Experience
Staff was super pleasant and helpful! The storage unit was great and we really appreciated the tour of the facility since it was so big.Racheal R. | First Impressions
El cliente no dejó un comentario.LORETTA L. | First Impressions
Only thing was a lock wasn't there. Waited to be assisted for more than 8 minutes.MING Y. | Online Move In
El cliente no dejó un comentario.david p. | First Impressions
El cliente no dejó un comentario.kay a. | Overall Experience
El cliente no dejó un comentario.Antoine A. | Online Move In
I was having trouble getting my pass code to work. One of your employees took the time to help me at the keypad. They were very helpful and made sure it worked.Samuel B. | Online Move In
El cliente no dejó un comentario.Jared S. | Overall Experience
El cliente no dejó un comentario.Cathy D. | Overall Experience
Demarco and his colleague working 3/27 we're very knowledgeable about services and very kind. I definitely will be back for for my future moves!Toni S. | First Impressions
El cliente no dejó un comentario.Jeff W. | Overall Experience
El cliente no dejó un comentario.Wende W. | First Impressions
El cliente no dejó un comentario.Jamie B. | Online Move In
El cliente no dejó un comentario.Christain S. | First Impressions
El cliente no dejó un comentario.Jessica W. | First Impressions
Second experience and had excellent customer service each time.Frank L. | First Impressions
The young lady was very pleasant to work with and the manager spoke to us as well. Good staff of people.Lawrence W. | First Impressions
El cliente no dejó un comentario.Maria M. | Online Move In
El cliente no dejó un comentario.Christopher S. | Online Move In
The lady that helped us was amazing and answered all questions and concerns. 💯James H. | First Impressions
El cliente no dejó un comentario.beverly j. | First Impressions
The swipe card alarm was nothing working Saturday May 30 & 31, 2020. Needs to be fixed ASAP. I can't find where to give my insurance information. COVID 19 set up forces you to give your information in front of the other customers. That is not professional customer service. Need a better set up.Tammy N. | First Impressions
El cliente no dejó un comentario.Ann O. | First Impressions
El cliente no dejó un comentario.Bradley B. | First Impressions
It took a little long to sign up and check out for a unit, but the one helping me was new, so considering that, it wasn't too bad. Everyone was very nice thereCheryl C. | First Impressions
Helpful staff, clean and secure units! Would definitely recommend to any one who wants to rent a storage space!Matthew K. | First Impressions
I reserved self-storage unit back on 4-18-19 (Conf. #: 869086-00101964) for Move-in on 5-9-19. When arrived found that my reservation/order did not hold the storage unit or rate quoted. Paid higher!Timothy L. | First Impressions
Excellent service and a very clean facility!Shay B. | First Impressions
We were charged more per mile for truck then we were told and didn't find out till we paid. The lock for building have been messed up so we haven't been able to access building during proper hours.Montie J. | First Impressions
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