Good service; courteous employeesRita E.
Customer Reviews for U-Haul Moving & Storage of Meyerland Area
Houston, TX 77074
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Austen was very kind and helpful.Neil M.
El cliente no dejó un comentario.Shatia A. | First Impressions
El cliente no dejó un comentario.Julio E.
El cliente no dejó un comentario.Wm Chase C.
Fast,friendly,and very professional service, best location in HoustonHECTOR C.
All of the staff I worked with were excellent. The young ladies that did check in and check out were very professional and courteous, and the manager (Michael?) who connected the trailer is always great, he made sure to discuss safety/security measures with me. The trailer was all beat up and dirty but Michael blew out the inside for me and offered to mop it. He said it was a one-way trailer that had just come in so the external appearance was out of his control.Eric B.
Checking in took forever and returning took even longer. The area seems unsafe to drop off after hours. Would not recommend this locationFowad S.
El cliente no dejó un comentario.andrew M.
My truck was ready but the auto transport was defective.Stan H.
Fire all the employees very bad customer service all of em have attitude with everyone and they talk too muchadham E.
El cliente no dejó un comentario.Jack H.
El cliente no dejó un comentario.yadhu P.
El cliente no dejó un comentario.Shehzad V.
The location and people there were great. The Uhaul dispatch was kinda of confusing requesting me to tow a trailer and then when I get to the pickup location, they say the truck and trailer aren't supposed to go together. It took about 45 minutes to get it all sorted out. It seems dispatch would have known what would work together beforehand? Also it seemed it was not â€œsimpleâ€ to change my mind about not taking the trailer per the manager at the pick up location. Better communication between all parties so that no delays at time of pick up would've been good. ¡Gracias!Allen B.
El cliente no dejó un comentario.Seyfi B.
El cliente no dejó un comentario.geronimo r. | First Impressions
The staff is disorganized, both working on one customer's issue when one of them could be helping the next person in line. They are slow as molasses.Valda C.
The sales lady provided excellent service!Thomas H.
El cliente no dejó un comentario.Dhelip Kumaar R.
The gentleman who helped me was GREAT. Showed me how to hook up tow dolly and helped me maneuver into traffic. A good experience, very pleased!THOMAS T.
Sales rep was very knowledgeable & did a great job getting me taken care of & on my way; outstanding serviceBRAULIO M.
El cliente no dejó un comentario.Monique s. | First Impressions
The customer service was greatahmed R.
The lady inside was very unprofessional and didn't care that my wife had COVID and made her come in!sheryl S.
El cliente no dejó un comentario.Celina S.
El cliente no dejó un comentario.danielle M.
The first truck they gave us did not start. A second truck was provided. We moved our boxes and it started raining half way into the trip. When we got to the destination, many of the boxes were soaking wet and water had come down through the roof. We reported this when we returned the truck. They said they could not find a hole in the roof. They did not care that our boxes were soaking wet or their truck leaked water all over our belongings. I had pictures to show but they did not care. We were met at our destination by movers arranged through U-Haul. They unload the truck and can confirm the incident. Sorry equipment and sorry service.David M.
I had a wonderful experience, the vehicle was clean Nathan was awesome he needs a raise. LOL His customer service was excellent I haven't rented a U-Haul in many many years so I didn't know what to do. But he walked me through everything, overall thanks for making this easy for me!!Joe R.
Great 👍👍👍Feliberto P.
El cliente no dejó un comentario.JONATHAN M.
To make sure that the trailer cleanoren B.
El cliente no dejó un comentario.Lillie S.
El cliente no dejó un comentario.juan T.
El cliente no dejó un comentario.MAJEED I.
The Meyerland U-Haul location has always provided excellent service and well-maintained equipment.Dan C.
The alignment was off and truck was scary to drive Side mirrors moved on its own. Truck was moving side to side and steering wheel was not aligned. Back truck light inside bed did not work Reps did not walk me to truck and had to find truck on my own on the lot. Passenger door would not close properly. And was loose. Horrible experience with the uhaul truck itself. I was told to wait for roadside assistance to inspect the truck in the middle of my move!! Who wants or has the energy or time to wait for roadside assistance to inspect and fix a truck that's not yours in the middle of your move! There was no compensation offered , no customer service initiated and no sincerity from the employees, they were dismissive when returning the truck.jesus E.
Perfect serviceGLORY N.
When I arrived there seemed to be only one person helping several of us checking in; he did a fantastic job multi tasking / perhaps one other employee helping the scheduled group of renters would have been helpful.CLAIRE P.
I wish you have more equipment available, like 4 wheel carts other than that every thing is ok, friendly stuff and professional thanks.julio A.
Kindly and patient peopledino A.
Have more places open on SundayMacario H.
El cliente no dejó un comentario.Alioski D.
El cliente no dejó un comentario.Kenneth P.
Charles at the Bissonnet store is a hardworking person who takes ownership of clients' issues. Also, I had to extend my rental from six hours to one day. U-Haul was able to accomplish this over the phone seamlessly.Andrei G.
I was charged more than my daily rental and I was only 30 minutes late. I don't think I should have been charged and $95 is way too much. I want a refund!Brittany L.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.Amy R.
El cliente no dejó un comentario.Madison L.
El cliente no dejó un comentario.Sultan N.
My day plan for a moving truck went very well.Robert D.
Computers were down for 20-25 mins. Trailer hook-up was incorrect, but was told "This is how we were trained to do it". Had to readjust myself. Not a problem fr me, but for those who do not know. It would be a potential hazard.Melvin H.
El cliente no dejó un comentario.latia B.
El cliente no dejó un comentario.Katherine C.
El cliente no dejó un comentario.AMY S.
Perfect price perfect timing perfect unitlatia b. | First Impressions
Couldn't figure out where the lock box was, and when I did find it, it seemed as if it was very easily accessible.A J.
Jonathan is excellent but the so call MGR Sarah needs to go threw training again. The customer is always right and you don't call them a liar in so many words and argue with them when yall are in the wrong! I rent from yall alot and never had a problem with any of the employees and my brother was a witness of this and even told her she was wrong arguing with me.Tephanie F.
El cliente no dejó un comentario.Phillip B. | First Impressions
El cliente no dejó un comentario.HECTOR F.
El cliente no dejó un comentario.brian C.
El cliente no dejó un comentario.Andrew C.
Charles and his team have always been Great with getting me in/out in a quick and friendly service.Dan L.
good costumer servicejoecellis H.
El cliente no dejó un comentario.Ivar H. | Online Move In
I always use this location! Great People.Dan L.
Everything went well, from customer service to well maintained equipmentroderick D.
El cliente no dejó un comentario.Kevin K.
Always goodNiyaz Z.
Muy bienhugo r. | First Impressions
Great staff!Kevin M.
El cliente no dejó un comentario.Anais S.
El cliente no dejó un comentario.Maximino G.
El cliente no dejó un comentario.Elizabeth D.
El cliente no dejó un comentario.Casey K.
Very understanding and worked with me.haisha B.
Trailer assigned got a flat tire. Drove the trailer to air station then found out there's a nail in the tire. Had to drive the trailer back to its original spot and hook up another trailer and went thru the whole process again. Otherwise good service overall.Thai C.
El cliente no dejó un comentario.Gavin S.
El cliente no dejó un comentario.Jesus A. | First Impressions
I'm a small business owner myself dealing with labor challenges so I get it. The only happy alternative is your app. to better expedite rentals or purchases. I have officially given up on your app......it is horrible! With your staffing levels the check in is excruciatingly painful. Even if my DL & CC is saved in my online UHaul account, these docs are still needed again. I thought that is what the app was to help with. Believe me, checking in with Budget, Enterprise and PV is less time consuming (used when I need a lift gate).Donald R.
Perfect 10. Everything went exactly how I expected.Mark E.
the gear shiftt from PARK to DRIVE was very stiff or tight and I was concerned that it might jam or break during shifting..When I returned the truck in Fredericksburg I was told by the UHAUL representative the truck shouldn't have been rented to me in that condition,but instead repaired beforehand..There was no inspection or walk around of truck before I drove away!!!!!!phil V.
Plenty good for me . ThxNGUONG N.
El cliente no dejó un comentario.kirk A.
Open at 7:00am on SundayChris H.
Sarah was very helpful @ the Bissonet and Beachnut location. Always friendly and explains everything thoroughly . Knows what's she is doing. Happy to have Sarah as our public representative. Gracias.Ibel M.
There is an open issue with my rental. Complaint 933092 was filed on September 12, 2022 at 11:35 AM Central time. I was told that UHaul upper management would contact. No one has reached out to me regarding this as of September 25, 2022 at 5:50 PM Central.Darrell G.
El cliente no dejó un comentario.James F.
When i was there all was great service.Yaudel P.
Customer service was excellentJordan A.
Love ittroy B. | First Impressions
El cliente no dejó un comentario.JASMIN M.
Clean and new equipment and easy pick up and drop offMALARVIZHI N.
El cliente no dejó un comentario.COLETTE H. | Overall Experience
Our truck brake light was on the whole time , we had no light , on the truck in the back was very hard to struggle to take everything out , so we could only un load some and had to wait till the next morning .amada M.
Hand trucks reserved were not available. Lack of proper equipment meant my team had to work extra strenuously. In cab someone had a prior spill on dashboard, could not load a picture to U-Haul condition of vehicle site. Mechanics and body of truck were in good condition. Will watch to see if U-Haul bills for spill on dashboard. Have saved picture taken at 9:52 AM with location tag of Beechnut @ Bissonnet should this become an billing issue. H Booker. email@example.com. 512 497 3699Hershel B.
El cliente no dejó un comentario.DarlaWheatfall W.
El cliente no dejó un comentario.Marilan R. | First Impressions
Maintenance needed: truck displayed 0% oil life remaining. A/C High fan switch not operationalRandall J.
El cliente no dejó un comentario.lisa M.
Location/service was good. The price is a little highStonnie M.
El cliente no dejó un comentario.Cecilia O.
El cliente no dejó un comentario.Rum C. | Overall Experience
El cliente no dejó un comentario.rebeca C.
Friendly and helpful, but I was given a tow dolly missing the pin to hold the ramp up and it was held in place by a barely holding together rubber strap, which failed 5 minutes after pulling off the lot. I was not warned about this. I had to pull over thanks to a stranger telling me it was down and then tether it with my own supplies.Hannah M.
I've renting trailers several times before and this was the best experience. Sarah was extremely helpful with the process and options. Also the national call center was very helpful with finding a location near to me with the right equipment.Christopher S.
Great service. Checkin and checkout was smooth.Enrique M.
El cliente no dejó un comentario.LaDashe P. | Overall Experience
El cliente no dejó un comentario.PARNELL J.
Courteous representatives that were helpful.Randy S.
El cliente no dejó un comentario.Roderick J. | First Impressions
El cliente no dejó un comentario.Lisa J. | First Impressions
El cliente no dejó un comentario.Elizandro A. | First Impressions
They with the blue eyes is awesome I forgot his name but his customer service is greatDrechell M. | First Impressions
Buena atención y rapidez en el servicioErnesto C. | First Impressions
El cliente no dejó un comentario.Marchele H. | First Impressions
El cliente no dejó un comentario.aukia R. | First Impressions
El cliente no dejó un comentario.Hannah W. | Overall Experience
El cliente no dejó un comentario.Celestina A. | Overall Experience
Very pricey .Cheryl H. | Overall Experience
Love the fact they was patient and understanding also had a smile on my face when leavingLatoya J. | First Impressions
El cliente no dejó un comentario.Tara G. | Overall Experience
El cliente no dejó un comentario.Edna B. | First Impressions
El cliente no dejó un comentario.HENRY W. | First Impressions
El cliente no dejó un comentario.latoya f. | First Impressions
El cliente no dejó un comentario.MEGAN D. | First Impressions
El cliente no dejó un comentario.Hannah W. | First Impressions
El cliente no dejó un comentario.loy s. | Overall Experience
El cliente no dejó un comentario.ANGELIQUE J. | Overall Experience
The staff was real helpful. They really made the trip less tedious.cynthia t. | First Impressions
Friendly and helpful serviceloy s. | First Impressions
El cliente no dejó un comentario.Lori V. | Online Move In
El cliente no dejó un comentario.Shaniqua C. | Overall Experience
Red headed guy who took care of me was awesome. Great service and very helpfulJimmy Z. | First Impressions
El cliente no dejó un comentario.OLUGBENGA I. | Overall Experience
Location is full of crime and drugs. I used the unit for two days, until I found a nicer and safer storage facilityJulie G. | Overall Experience
El cliente no dejó un comentario.Jamira R. | First Impressions
Every staff member that assisted me during both the truck rental and storage unit rental processes we very efficient and helpful. I highly recommend this location.LAURA P. | Overall Experience
El cliente no dejó un comentario.Cheryl H. | First Impressions
El cliente no dejó un comentario.SHANISHA ANN M. | First Impressions
El cliente no dejó un comentario.Renea b. | Overall Experience
El cliente no dejó un comentario.Jamell T. | First Impressions
Charles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.Cherelle M. | First Impressions
This place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.DARRIL B. | Overall Experience
The GM would benefit from customer service training.Britney M. | First Impressions
El cliente no dejó un comentario.Debra C. | First Impressions
El cliente no dejó un comentario.Adrian R. | Overall Experience
Never had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.carolyn b. | Overall Experience
El cliente no dejó un comentario.MARCELL B. | Overall Experience
El cliente no dejó un comentario.EVELYN R. | Overall Experience
El cliente no dejó un comentario.EDWARD L. | Overall Experience
El cliente no dejó un comentario.ADDIS K. | First Impressions
El cliente no dejó un comentario.Nicole E. | Overall Experience
Great serviceCarmen P. | Overall Experience
El cliente no dejó un comentario.Victoria t. | First Impressions
El cliente no dejó un comentario.Michael C. | Overall Experience
El cliente no dejó un comentario.GRACE I. | First Impressions
Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!Travis K. | Online Move In
Charlie and his team were true professionals. Shorthand because release of an employee. They stepped up there game and provessed each customers demans and concerns. After 60 yrs. U-haul is the best. My opionion. I will recommend u-haul foreever. That is how you succed. Give that kudos.ALLEN K. | Overall Experience
El cliente no dejó un comentario.suzanne K. | First Impressions
Overall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn't due to storage size moreso narrowness of walkway. The other option was to purchase another storage 臘♀️Aside from these things experience was good.Shaniqua C. | First Impressions
GOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,MARIA c. | First Impressions
El cliente no dejó un comentario.DENNIS C. | Overall Experience
Excellent service always!Fonda B. | Overall Experience
Charlie and Sarah were super helpful and knowledgeable about their facility. Even though it's an older property, they're clean and well maintained.Julia H. | First Impressions
El cliente no dejó un comentario.Casey H. | First Impressions
Greatly appreciate the staff. Sarah, Bobbi, Charlie, Austin - Thank you all!Lesley B. | Overall Experience
El cliente no dejó un comentario.Curtis T. | Overall Experience
Sarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONESLavonne J. | First Impressions
La persona que me atendió fue muy amable y una exelente personajavier p. | First Impressions
Only 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.Veronica H. | First Impressions
El cliente no dejó un comentario.DENNIS C. | First Impressions
The lady who took care of me was Absolutely Amazing kind, respect and extremely helpful in making my decision on unit size and the BONUS was the cleaning lady she had that unit clean and smelling fresh!Fonda B. | First Impressions
**** 5 STARS experience start to finish!! Kudos to all staff members!! Thank you!Lesley B. | Overall Experience
Sarah and other office member (I am sorry I did not get his name) were absolutely exceptional! Juggled a busy lobby and maintained a level of remarkable professionalIism. *****Special appreciative recognition to Sarah who's knowledge, and quick thinking made for a positive experience. The guy returning the trucks outside was top-notched - and kept the lot well organized. I would highly recommend this location without hesitation. Thank you all again - Y'all are a phenomenal crew!Lesley B. | First Impressions
I didn't get the name of the woman that worked there but she was absolutely incredible. Friendly and offered to show me all the storage rooms with a friendly attitude. I had to see probably 4 or 5 different rooms, she went through all the options with me and then helped me get a moving truck too. She was great!Mitchell G. | First Impressions
El cliente no dejó un comentario.kennedy W. | First Impressions
I have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.MARCELL B. | First Impressions
El cliente no dejó un comentario.Christine C. | Overall Experience
El cliente no dejó un comentario.Nicole E. | First Impressions
El cliente no dejó un comentario.Avery W. | Overall Experience
The only issue I had with this storage facility was the hours to access the unit. Other than that the facility is fantastic and employees were helpful and resolved any concernsAngelica D. | Overall Experience
El cliente no dejó un comentario.Diane W. | First Impressions
My access card and code don't work but that's the only thing that was wrong.Christine C. | First Impressions
Highly recommend all my friends and family.Maria R. | Overall Experience
El cliente no dejó un comentario.Regina Garza M. | First Impressions
El cliente no dejó un comentario.Nicole E. | Overall Experience
El cliente no dejó un comentario.Nicole E. | First Impressions
El cliente no dejó un comentario.Ana C. | Overall Experience
El cliente no dejó un comentario.RAYON S. | Overall Experience
Jordan, The customer service was excellent! I must give , Jordan, and the staff credit for there fast service and professionalism. I recommend that every one of your Uhaul establish watch what Jordan and his staff do on a regular day. Truly impressive!!!! I will be using you all again on my next move!Terrell C. | Overall Experience
EnjoyedCARRIE N. | Overall Experience
El cliente no dejó un comentario.Silvestre S. | First Impressions
Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square footmatthew i. | First Impressions
El cliente no dejó un comentario.Edward L. | Overall Experience
El cliente no dejó un comentario.Maria R. | First Impressions
El cliente no dejó un comentario.SERGIO C. | First Impressions
Just know I will be coming back, great customer service and reasonable pricesSyverta S. | Overall Experience
This was a very expensive space but Jorden Lewis and the staff were well trained and generally excellent and so compensated somewhat for the excessive cost. They never did get the alarm glitch straightened out and after about a dozen tries I just gave up and learned that after what seemed like eternity, the alarm stopped. Surely the neighbors got tired of hearing all the noise and the police never did come so I would say the alarm really does not work except as an irritant. I suppose it is something that can be advertised to some advantage and probably a standard for U-Haul.Dean E. | Overall Experience
Everything was amazing just Wish they Would have more storage unitsalma f. | First Impressions
I'm coming back again when I have to store things in the futurejack P. | Overall Experience
El cliente no dejó un comentario.Yolanda G. | Overall Experience
It is not a place after arriving you feel your belongings is safe. People from the street or neighborhood hanging out there. The entrance/exit door did not and would not work properly. The office workers and manager could not operate the door!Jacqueline S. | First Impressions
The only disappointment that I encountered was closing out my account before the monthly payment date and NOT recieving any type of refund.Cassandra S. | Overall Experience
Great servicejack P. | First Impressions
Jordan was a Awesome MgrPATRICIA H. | Overall Experience
GraciasHerbert F. | First Impressions
Great location, good customer serviceSyverta S. | First Impressions
A really good storage outfit always looks very clean helpful staff would recommend them highly Al JonesALFRED J. | Overall Experience
Long wait time but the young lady who assisted me with a storage was very efficient and nice. I would recommend.Keisha L. | First Impressions
Jordan and Sidney, the young lady was very helpful ! They both go beyond and above to please the customers. I will definitely recommend this location to my family and friends and word of mouth.charlie b. | Overall Experience
Jordan, Thank you for being patient with your me! I want to give a public apology to you. I was rude when called because of the situation but you stayed calm :) it wasn't personal! Great ServiceCierra T. | Overall Experience
Great customer service and representative keep up the great workstanley d. | First Impressions
My only complaint is the price for my small storage unit but otherwise the location and service were excellent.Jovanna D. | Overall Experience