Comentarios del cliente para U-Haul Moving & Storage of Merrillville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Merrillville

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

kim m. en

Grado:

El cliente no dejó un comentario.

Cynthia K. en

Grado:

Thank you

Andrea W. en

Grado:

El cliente no dejó un comentario.

Allyson R. en

Grado:

El cliente no dejó un comentario.

Jason H. en

Grado:

El cliente no dejó un comentario.

Jessica B. en

Grado:

my experience was great. the staff was nice and friendly. everything went smoothly... from pick up to drop off it was great.

leon c. en

Grado:

El cliente no dejó un comentario.

DOUGLAS H. en

Grado:

I rented a small motorcycle trailer for the day and the staff was extremely helpful I worked with Georgia she was very capable and efficient. The electrical hook up on my vehicle the connection was a little dirty she cleaned it and plugged it in and made it work she was extremely Polite and courteous and very professional. I recommend your location and Highway 30 in Maryville to everyone who mentions the need for a rental or storage space. Thank you very much. Douglas Hennessy 773-616-9567

Lawrence K. en

Grado:

El cliente no dejó un comentario.

Rockne D. en

Grado:

El cliente no dejó un comentario.

marcus s. en

Grado:

El cliente no dejó un comentario.

Zakiya B. en

Grado:

El cliente no dejó un comentario.

Carlos P. en

Grado:

Rose Rivera Manager was very helpful and friendly, knowledgeable, and went above and beyond to help me under last minute difficult circumstances I see why she is Manager and have no doubt will get promoted soon just Excellent and Terrific person and customer service. Thank You Rose Rivera U Haul is blessed to have you.

brandon q. en

Grado:

I scheduled a pickup at 7am over a week in advance. I got a phone call a couple days before my pickup from an employee stating I can’t come in until 7:30 because they open at seven and i cant be there right at open. So i went at 7:30 for pick up i waited in line for a half hour. To then walk all the way to the the back to pick up the truck for there to be garbage in the bed of the truck. Cups, wrappers, food bag. Then got into the truck and see cigarette ashes everywhere and it smell like Marijuana & Cigarettes. The steering wheel had sticky spilled drink all over it. So I climb in the back take all the garbage out STILL AT THE LOCATION because the employee couldn’t clean it out. And then I was boxed in by 2 trucks and was forced to wait even longer. I am a returning customer but I will never return to this location or possibly U-Haul at all. Enterprise Might Need Some Business. VERY DISAPPOINTED. Quick To Take My Money But Given the Lowest quality service and goods.

Charles F. en

Grado:

I left a pair of Galaxy buds in the vehicle and they were not returned nor was I contacted about it

town c. en

Grado:

not much improvment needed here only wish I could have been able to bring truck back here

leon c. en

Grado:

El cliente no dejó un comentario.

SEAN M. en

Grado:

The staff is always very helpful and courteous. I've only rented trailers and they've always been in perfect working order. The office is usually understaffed. My only complaint is that the card readers freeze up just about every time I'm in. That being said for the service I get I'm happy to wait for my car to be punched in manually

LARRY B. en

Grado:

Everyone there was great! Very friendly and helpful!

Tiffany B. en

Grado:

El cliente no dejó un comentario.

JEFFERY C. en

Grado:

On a Saturday morning the company needs to staff accordingly for the demand. The gentleman behind the counter was very helpful but with 5 people behind and each taking sometime to go over contracts - you need more help, I was supposed to use the mobile pickup but the camera portion of the app wasn’t working probably.

ALANA E. en

Grado:

Well I didn’t receive the best customer service at the Merrillville location that I originally ordered the truck from. I was under the impression that after I asked the question “so I have it for 24 hours after whenever I pick it up” that I could get it anytime during open business hours.... I didn’t know I had to be there right at open. Well imagine my surprise when I get a call and a voicemail on the day I’m coming to get it from a guy with a terrible attitude pretty much saying I should’ve been there to get it and if I wasn’t there soon (within an hour), he was going to give it away to someone else!!!!!! I was appalled and extremely upset! I let him know that I didn’t approve of his tone or attitude and he said “I know that was you calling and hanging up”. Ok, now after I received the voicemail, I promptly called back and was put on hold for nearly 20 minutes.... I hung up and only called once more so I’m unsure of what he was talking about. I’ve been in customer service for nearly 20 years AND I HAVE NEVER been in an argument and almost a shouting match over the phone with someone. Even when I told him I didn’t realize I had to be there within an hour of open (8am-9am), he even gave me attitude and told me “well they should’ve told you that” like it was my fault!!!!!!!! After about 3-5 minutes of going back and forth, HE HUNG UP ON ME!!!!!!!!!! I was absolutely fuming by this point!!!!!!! I tried to call back to get his name and speak with a manager, but he IMMEDIATELY AND PURPOSELY put me on hold. I honestly think someone was offering to pay him under the table if he got a vehicle for them seeing as I took one of the last ones!!!! You would’ve thought I stole his car or something!!!! I live in Lafayette and LUCKILY my uncle was able to pick up the truck!!!!!! I would’ve been so upset if the truck had been given away seeing out as it was my moms last day to move out of her retirement community. He needs to be spoken to! I’ve NEVER received this type of “customer service” from you guys. Continually asking a customer “well when are you coming to get it?” after they’ve given their credit card number seems absolutely ridiculous! I’ve never heard of having to be at a U-Haul within an hour of opening, or else! Please make me aware of your policies.

Robb P. en

Grado:

Customer service was horrible. They were not cooperative when asking a question concerning my reservation. Called Uhaul customer service and filed complaint.

Dawn G. en

Grado:

El cliente no dejó un comentario.

Brandon F. en

Grado:

El cliente no dejó un comentario.

Sarah K. en

Grado:

A month after renting the truck I received an email stating I didn’t pay a toll ( my IPASS was in the truck with us so I’m not sure how this was possible) and I had to pay a penalty fee. I disputed the charge and never heard back but the charge was taken from my bank account without my permission 2 weeks later. Overall I would not recommend Uhaul. Will not use them again in the future

Sandra D. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

ms. Rose Rivera need an attitude adjustment.

Fatimah M. en

Grado:

El cliente no dejó un comentario.

REV KENNETH W E. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

El cliente no dejó un comentario.

janet D. en

Grado:

See above

leon c. en

Grado:

El cliente no dejó un comentario.

Dan W. en

Grado:

The staff at the Merrillville Uhaul was extremely friendly and helpful

Peter D. en

Grado:

El cliente no dejó un comentario.

andre f. en

Grado:

El cliente no dejó un comentario.

Consuelo J. en

Grado:

i was told that all holds would be returned once truck has been returned. I was charged twice ... and still have not been given back my credit when i was told It would be. That was my only issue, other than that its a really nice set of staff.

Cesar A. en

Grado:

El cliente no dejó un comentario.

Paula S. en

Grado:

El cliente no dejó un comentario.

Candice R. en

Grado:

Johnny Frazier was so very nice and explained everything very clearly. I really wanted a schererville location but the truck I needed wasn't available so that's how I was directed to Merrillville and I'd have to say I'd most definitely go to Merrillville again just for the pleasant experience!

Charlotte G. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Prices are ridiculous and they up the rent atleast once or twice a year by $5.00. Dont expect it to be plowed until the next day if it snows. Much cheaper better places out there with 24/7 access.

Tammie T. en

Grado:

Just wanted to say thank you for all your help. Tyler and the young lady did a great job with getting me everything I needed. Thank you again.

Raymond G. en

Grado:

El cliente no dejó un comentario.

jamere p. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Al E. en

Grado:

El cliente no dejó un comentario.

JOSEPH W. en

Grado:

This is the only location i come to when i need to rent a trailor. The redhead lady was extremely nice, pleasent, patient. Thr younger girl that was helping me cash out was very nice as well. Your computer system was having issues but she asured me that it would be taken care of. Minutes kater i was on my way out with my trailor. The younger girl hekped me hook up the trailor and when i came back. The olderredgead lady helled me disconnect the trailor. Both of these workers need to know they are are very pleasant to purchase from.

Jason K. en

Grado:

Great staff. Keep up the great work!

leon w. en

Grado:

The manager at this location was so nice to me thanks again

kim o. en

Grado:

Keep doing what you're doing! We had a great experience! The whole team is wonderful! And what's better is even though it was pouring rain, everyone was in the best spirits and all smiles, pleasant, courteous, and professional! No complaints here, and all compliments! Kim and Clent.??

Matthew G. en

Grado:

No complaints or issues. Very friendly and pleasant staff.

ELIJAH S. en

Grado:

My experience was great no problems at all thanks

Denzel H. en

Grado:

Dismissive, no follow through. All over the place. I received two calls early morning to ask me where the keys to the truck was. I told her I’m the U-Haul drop off slot in the door. She was oh! No apology for not checking and bothering me. Then proceeded to charge me for items we didn’t have. That’s what she has been calling me for. If we turned in two we would have turned it all in if we had anymore equipment. I had to call U-HAUL customer service and get the issue resolved and my money back from these people. Shameful service.

Cynthia K. en

Grado:

The best

lawanda a. en

Grado:

El cliente no dejó un comentario.

robert g. en

Grado:

El cliente no dejó un comentario.

jacqulyn p. en

Grado:

El cliente no dejó un comentario.

TeISHA W. en

Grado:

great customer service/ funny personality

MICHAEL S. en

Grado:

El cliente no dejó un comentario.

Desiree E J. en

Grado:

I would recommend this location

robert c. en

Grado:

El cliente no dejó un comentario.

CHARLES A. en

Grado:

El cliente no dejó un comentario.

Lynn Z. en

Grado:

I was told it would be $10 for the additional insurance but was charged for $14. The driver's seat Was broken, it tilted very far to the left which was quite painful on my back. I also did not know that a ramp was not on the back of the truck.

Paul H. en

Grado:

The staff U-Haul very helpful from the beginning to the very end lease with U-Haul I would highly recommend to anyone it's was pleasure doing business with them. Paul Hegwood.

elizabeth k. en

Grado:

You need more parking during pick up and drop off.

emmanual c. en

Grado:

El cliente no dejó un comentario.

Mary A. en

Grado:

El cliente no dejó un comentario.

Brain P. en

Grado:

Better communication between employees and the online service. An attendant was unaware the truck I was renting was even functional due to damage to the upper right.

susan l. en

Grado:

Robert was awesome. He was very helpful, answered all my questions. Didn't rush me through the process. The facility looks clean. Thanks

Jennifer C. en

Grado:

rates too high, limited hours result in unnecessary fees, and the employee who checked us out was rude. will never use uhaul again and, as a home stager, I will be renting trucks routinely. your pricing and lack of customer service has lost you a significant amount of repeat business.

rhonda j. en

Grado:

Don't change a thing I think the staff is very friendly and they were also very helpful

james C. en

Grado:

El cliente no dejó un comentario.

Gabriel R. en

Grado:

El cliente no dejó un comentario.

laTwaina b. en

Grado:

They were very helpful and fixed the mess from Indy location. They put me in the correct storage spot.

laTwaina b. en

Grado:

The staff was amazing I had the wrong storage at first and they made sure I had the correct one when I made it to Merrillville. They fixed the mistake from Indy super amazing.

Tracey M. en

Grado:

Ruth was great!

SHERMAN M. en

Grado:

The condition of the property black top ,,road needed repair

Madelyn H. en

Grado:

El cliente no dejó un comentario.

DENISE M. en

Grado:

The service is always excellent

quan n. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

Jose f. en

Grado:

El cliente no dejó un comentario.

Joe P. en

Grado:

El cliente no dejó un comentario.

MABLE H. en

Grado:

El cliente no dejó un comentario.

cvetanovski c. en

Grado:

El cliente no dejó un comentario.

Thomas P. en

Grado:

Just continue being amazing. Those three ladies in there were so helpful and kind, it was the best uhaul experience I've had. If you look at my record you'll see that I've been to many uhaul locations and I can't say enough good about these ladies!

Ruth A. en

Grado:

People easy to deal with. Was able to change time of pickup on line, with no problems..Would use this location again.. Very nice people to deal with.

Fernando R. en

Grado:

Computer problem would not let us complete oue transaction to pick up the rental but after 30 min of trying they were able to find the error causing the delay.

Sabrina R. en

Grado:

James is a very great guy .

Deralle N. en

Grado:

El cliente no dejó un comentario.

Donna G. en

Grado:

El cliente no dejó un comentario.

Lisa T. en

Grado:

El cliente no dejó un comentario.

christine r. en

Grado:

Very courteous service. The young gentleman that waited on me, very professional, "A breath of fresh air" he brought back the true meaning of "hassle free " service. Thank you so much.. KEEP UP THE GOOD WORK..

Lakeshia S. en

Grado:

El cliente no dejó un comentario.

angela g. en

Grado:

I felt welcomed the minute I walked into the store. The staff was very friendly efficient and the prices were affordable.

Zealyn M. en

Grado:

El cliente no dejó un comentario.

katherine b. en

Grado:

El cliente no dejó un comentario.

clifford j. en

Grado:

The employees were very nice and informative. They made it convenient for me and illl definitely use you guys again.

JOSEPH B. en

Grado:

El cliente no dejó un comentario.

Sheryl S. en

Grado:

El cliente no dejó un comentario.

Charlene N. en

Grado:

Nothing Satiisfied 100%

BRYAN D. en

Grado:

Terrible service. Slow, unorganized. Manager actually drove away the truck with me still in the back throwing me around while she parked the truck.

FRANCISCO C. en

Grado:

Poor communication skills Employees confusion related to storage unit keys. Poot parking lot.

LADONNA R. en

Grado:

There should be a manager on call that could facilitate emergent cutting a lock instead of waiting 24hr

Brigida N. en

Grado:

I informed the rep at the drop off location that the rental truck was jumping while on my hour plus ride and there was NO compensation for the inconvenience that I had to deal with. I was scared to get on the highway and had a horrible ride while taking the streets all the way to my destination. I was highly disappointed!!!

ryan h. en

Grado:

The gentleman who helped me in the morning was awesome. In and out in 5 min Phenomenal service from him

TODD H. en

Grado:

Location is limited on space but other than that nothing wrong.

Donald C. en

Grado:

El cliente no dejó un comentario.

Stephanie M. en

Grado:

Everything was good

Michael R. en

Grado:

They were all very helpful via phone and in person. Wished me well on a long trip. Was very satisfied overall.

vicky l. en

Grado:

Unsatisfied with the online monthly bill payment process. Unable to pay the bill before the actual due date was inconvenient. Uhaul needs to let customers pay in advance of due date. Customer Service!

Kimberly B. en

Grado:

Moving across states is stressful, period... TY to this crew that were so kind on my stressed soul... they made my day a bit brighter

rhonda k. en

Grado:

Awesome staff very helpful

LYNDA T. en

Grado:

They are excellent in service and the whole place is spotless. Thank you again. 👍🏻

LYNDA T. en

Grado:

Love keeping my special items I can’t find room for at home. Plus the employee’s are always so helpful when you need them. 👍🏻

SHERRY B. en

Grado:

I rented storage space, the lady that rented me the space was very nice, friendly and very helpful.

Cathy B. en

Grado:

The very kind people at the Merrillville Ind. Were the Best!!!😇. A young man name Tyler was absolutely Heaven sent. He went way over helping my sister and I unload our truck. Tyler was exceptional.

tony k. en

Grado:

All categories met and exceeded. Good crew here withe everything I need.

shelley a. en

Grado:

Chaotic, delay after delay, gates hanging wide open, carelessness with personall information, designated user can't have same address? it was a WTH experience computer erased everything on backspace?

joseph b. en

Grado:

verry helfull to my needs

leonard w. en

Grado:

My wife and I appreciate the service we received from UHAUL. The staff was very friendly and helpful.. From Rose to the young man who helped us open our frozen locks, we only have positives.

Inetta C. en

Grado:

Love this storage facility & the staff are friendly, courteous, respectful & very helpful. Rose, the facility Manager is remarkable, knowledgeable & a great asset to the U-Haul company. Thank you!

ANGELICA S. en

Grado:

n/a

SHARON J. en

Grado:

I observed a staff (believe was a manager) was VERY Rude to customer ahead of me. The Facility is in need of repairs, road area to storage, my storage could be open with lock secured, cart wheel brok

nicole c. en

Grado:

There were a few individuals who were very helpful and friendly throughout the process. Big thanks to them!

hector h. en

Grado:

Thank you

lashon s. en

Grado:

Everyone was very friendly and helpful and manager was great also

lupe a. en

Grado:

Great Staff Very Helpful

KATHY S. en

Grado:

One year ago I reserved a 10 x 10 unit I was told there was no problem reserving a 10 by 10. Which would have cost me $150. when I got there they had a 10 x 15 which cost $184 that's the $34 hike.

Stephen P. en

Grado:

NONE

Louis K. en

Grado:

The staff was very courteous & Professional

Mike K. en

Grado:

Both employees were very helpful and courteous. However, after seeing this, there appears to be an error on the move in date. It is 9/2/18.

richard a. en

Grado:

Great service.

Stephen P. en

Grado:

Friendly and accomodating staff

John W. en

Grado:

Keypad exit access was broken for nearly half the time I stored stuff there; didn’t seem very secure.

Jacqueline B. en

Grado:

This was the first time I had utilized a storage facility. The management and staff made it a wonderful experience. I was treated with the utmost professionalism, courtesy and respect. Thank you.

baron m. en

Grado:

Some of my things were destroyed due to rain getting inside my storage unit.

kimberly w. en

Grado:

2 guys at desk was So..... polite and helpful....I like how I was greated when I entered office...and was thanked for waiting for them to finish up with previous customer....

Christina M. en

Grado:

Only problem I had was with parking. There was a large uhaul moving truck parked along the entrance making parking/backing out a pain.

florence r. en

Grado:

Dakota was very helpful in processing my paperwork to close down my storage and in getting a truck.