The staff was very knowledgeable and friendly! Great people! Great experience! Thank you!JOHN B.
Customer Reviews for U-Haul Moving & Storage of Merrillville
Merrillville, IN 46410
(On the corner of US-30 & Grant street)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LYNN W.
Customer did not leave a comment.NYKEYIA B.
Customer did not leave a comment.Jennifer C.
Equipment worked well, the staff was nice and friendly. They made my check in and check out very convenient in a timely manner.GREGORY S.
Great customer serviceTERESA C.
Very friendy and helpful at pick up and drop offTERESA V.
Customer did not leave a comment.Robert S. | Overall Experience
Ladies that helped me on 11/24/2021 were polite and enjoyable to talk to!CYNTHIA J.
Customer did not leave a comment.Christopher K. | Overall Experience
Place is small, with limited parking. Rental vehicle parked next to huge mud puddle full of water, charged $20.00 after hours fee as web portal would not accept attaching a photo of return level gas and mileage.STEVEN L.
I was lied to by the manager. The store forgot to include the dolly I paid for. They had me go pick it up at a different location and then had me return both items to said location and when I asked about the difference in miles, they told me not to worry, they will take care of it. Upon checking back in, I was charged for the extra miles which was their mistake. I am not sure why I have to pay for the extra miles when it was their mistake that caused me to go over my miles. Never again will I use this store since they won't correct it.Nicole W.
Need better parkingRodney I.
Customer did not leave a comment.JOHNNY S.
Was greeted by a professional and knowledgeable staff that treated me well the entire process.Michael B.
Customer did not leave a comment.MURRELL B.
The lady at the front desk was wonderful. She was very kind and helpful. I would 100% come back to this location.adriana J.
The truck was very clean and the staff was friendly and informative.Kelvin M.
Customer did not leave a comment.JUANINA J.
Customer did not leave a comment.WILLIAM E.
Have the items you ordered in stocks when you're customers get there. You guys suck.Johnathon S.
Despite some inconvenience and confusion. The staff was all out pleasant and professional. The ladies Ruth and the others were concerned with my inconvenience when the trailer I rented lock broke off and we had to drive further out the way to retrieve another trailer.Terese M. | First Impressions
Customer service was very professional, helpful and friendlyDEBORAH M.
Thank you It went seamlesslyDenise L.
The price went up that why I closed itLeonard D. | Overall Experience
Customer did not leave a comment.DAVID J.
The rep who took care of me was very friendly. Actually the three reps working that day were very friendly to all the customers. They worked well together.KARIN C.
Everything went fineDUANE R.
The gentleman checking us in made us wait while he counted out an entire cash drawer to give us $2 in change. The girls around were laughing with me because obviously the boy had no commen sense. We had just moved and were very tired waiting to get our unit. He never apologized or explained what he was doing or even said thank you for that matter. He had a very arrogant demeanor.Patricia A. | First Impressions
We had an end unit. It was not sealed properly and when we removed out belongings they were covered with mold and bugs. Spent and entire day cleaning the furniture that was stored at this facility. There were stink bugs all over and inside of everything.John D. | Overall Experience
Limited space at the location and hardly any parking.DANIEL H.
Customer did not leave a comment.PAUL W.
Just keep doing what you doing everything is fine I enjoy coming there all the time I wouldn't go any place else to rent fromDarrell J.
All of the customer service Representatives that I dealt with were knowledgeable and pleasant. They are a credit to your organizationPhilip B.
Staff is friendly and helpfulKyle A.
Extremely easy process. And the price was decent as wellSusan P.
Have the appliance dolly in stock. I used the small one because the large one was not in stock. My fridge fell off the small oneâ€¦. The after hours return has to be easier. I had my location on and it still would not let me complete it. That was brutalDereck C.
Customer did not leave a comment.Antonina G.
Customer did not leave a comment.Fred R.
Ruth and the other co worker guy was very very Nice!Keanna W. | First Impressions
Customer did not leave a comment.Eric B.
Customer did not leave a comment.TRINITY W.
Customer did not leave a comment.SHEILONDA M.
The 2 employees that helped me were nice and knew what they were doing. Everything wad there for pick up and went smoothKristian J.
Customer did not leave a comment.DANIEL P.
Customer did not leave a comment.Lorren C.
Nothing she was very nice and easy to work with. Thanks !Ricky H.
Customer did not leave a comment.VERNOLIA H.
Customer did not leave a comment.JEREMY G.
Customer did not leave a comment.David S.
Customer did not leave a comment.Felicia C.
Customer did not leave a comment.ANTONINA G.
Customer did not leave a comment.Sade C. | Overall Experience
Customer did not leave a comment.Robert F. | Overall Experience
Customer did not leave a comment.KRISTEN P.
Just keep us happy ðŸ˜DAVID C.
Customer did not leave a comment.Jannet W. | Overall Experience
15 foot truck includes moms attic and not the floor space. Because of this I have to do more trips. You should be honest about the lengths of trucks. It was 12 feet with 3 feet of about a third of the 12 foot space.MATTHEW F.
Customer did not leave a comment.Matteo B.
Customer did not leave a comment.ryan W.
Very friendly and helpful staff this is the place I go when I need to move ANYTHING.BRANDON C.
Customer did not leave a comment.Austin D.
Customer did not leave a comment.Jorge B.
Great customer service new clean equipment in excellent shape prices were right procedure was easy. This is not my first time and will not be my list this is my go to locationDEAN V.
Customer did not leave a comment.Richard U.
Customer did not leave a comment.Katrina P.
Customer did not leave a comment.Sheila H.
First of all I made a reservation. And Uhaul had to change it? It took two days for me to finally get someone to change the reservation and when they did they sent me to a location that was further away than the next closest location. I had reserved a utility dolly and that part of the reservation was lost by uhaul. Then to get it I had to drive to a store four miles away...adding to my miles traveled. Then when I got there they were incompetent. If you're going to hire kids...at least have an adult there to supervise then. Because these three kids asked me what I needed I said a dolly and they said we don't have any, when 10 minutes earlier the first store called them and they said they did. It took me 45 minutes to get my equipment and get on my way. The waybI see it...Uhaul sent me to a location four miles further away from home and it cost me 12 extra miles at .99 cents a mile you guys owe me 12 bucks. I'll not hold my breath though. And finally, the numbers given to me to try to get my reservation changed, did nothing to help me. I sat on hold for 10 minutes only to be disconnected 5 different times...that's 50 minutes I'll never get back.STEVEN B.
Never again they lie to muchSHANICE T.
This office was the best U-Haul I've been too ...fast going in and out. I recommend this place over any other in the area... thank you...Pete S.
Was told by uhaul agent that one month was free, so I rented the truck from on location, travel 10 miles to second location who did not honor the free month the agent promised …..Fredrick H. | First Impressions
Please pave the drive- the water drains are fully exposed in some spots, I was dodging them everytime worrying that I have my tires slashed... that is my only complaint... staff was great- there was a female there that knew her stuff-i forgot her name but I saw her for a previous rental- she was very helpful and funny making my experience good. Thank you to her!! ROBERT P. | Overall Experience
Customer did not leave a comment.Monesha B. | Overall Experience
Customer did not leave a comment.Nicole C.
The workers were very helpful and professionalTORRIE S.
Customer did not leave a comment.RAYMOND W. | Overall Experience
The experience was great. Great customer service!!Kenyatta H. | First Impressions
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Nick B.
Customer did not leave a comment.MYRA P.
Customer did not leave a comment.MARIAH K.
Great experience. The staff was helpful and courteous.Andrew B.
Customer did not leave a comment.JERRY P.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.Christopher K. | First Impressions
Amazing StaffKimberly R. | Overall Experience
Customer did not leave a comment.martell g. | Overall Experience
Customer did not leave a comment.Helen M. | Overall Experience
The equipment is not maintenced correctly.....staff is untrained....rose the manager is never there and does not return calls.. two bad units with issues. Unable to use them but still charge.....told had to call customer service which is a joke. On hold 30 plus minutes multiple times. I am now looking into other rentall options for my business and going to recommend them to everyone I knowJAMES H.
After hours fee was not explained. I rented the truck for 4hrs and picked it up at 4:30?pm. Those hrs are considered business hrs. I could have dropped it off when the office was opened the next day for less than dropping it off earlier.Brandi C.
Nothing to improve Ms.Vickey and staff were very helpful in meeting our request for a truck to move items. We plan to go to that store again for our next move and storage.David C.
Ms Riveria was absolutely helpful and it was very easy for last minute accomodation. I initially went to Pine Island location because I had reserved a unit online, but they could not find the reservation. Instead of simply telling me "sorry" and letting me walk out the door, the 2 gentlemen working Sunday afternoon called over to the Merrillville location and were able to help me without me prompting them. Great Staff!Amanda Y. | First Impressions
Customer did not leave a comment.Damuan F.
Only thing that could have been better is if they would have saved me $100 on the initial charge of 361 if it would have been 261 that's the only thing Other than that good job.Christopher B. | First Impressions
The fuel level was under a quarter full. I had to fuel up twice.juan O.
Customer did not leave a comment.ASHLEY F.
Very friendly and fast! It was easy to get the truck and get going. The return took no time at all. We'll definitely come here for future needs.Emily E.
Merrillville seemed easier to deal with in Schererville and it seemed like they knew what they were talking about betterDONALD J.
Keep Sarah around...she was great at drop offROMAN M.
Customer Service Rep - greeted me with a smile and had outstanding customer service.Sandra S.
Staff treated me awesome! I would recommend this U Haul to all who needs it.Alfredo C.
Made an online reservation. At pick up everything was no touch/via cell phone. The only human contact I had was to get keys and asked charge for mile overage and was told .29/mile. Once home I found damages to truck and took pictures and called the rental location. An hour later I was able to talk to a rep at Uhaul and she was accommodating and I uploaded the pics I took to the account online. When we started moving, the dolly I pre paid for was no where to be found. I emailed with no response. When we dropped off at the location chosen I was prompted to again take pictures and then billed for 44.40 - 40 cents over miles, which we were roughly 20 miles under allowance and a random $44 charge. I did not pay but found the .44 cent mileage charge against my banking the next day. Uhaul was once the standard - not anymore. Very disappointed in my experience, will not use again.NANCIE W.
Customer did not leave a comment.JEVONTE C.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Guy B. | First Impressions
Your manager on duty was extremely helpful, handling my situation!!!! Made everything go smoothly!!! I will definitely use this location again!!! Thank you !!!!JAVIER B.
Customer did not leave a comment.COLLEEN H.
Need extra mileage do to the roads under construction and it delays timeMONIQUE A.
Service is always top notch by Scott at this location. Very efficient and I feel confident in the equipment, hook up and setup each time. I'm a repeat customer and will always chose that location if availableStefanie Y.
Customer did not leave a comment.Sade C. | First Impressions
Very pleasant to do business with, one of the easiest and best UHaul experiences I've had.Scott H.
Customer did not leave a comment.Thomas F.
Quick, helpful and good to deal with.Ken K.
Not enough help at the time I was therecharles y. | First Impressions
Customer did not leave a comment.KRISSINDA T.
Customer did not leave a comment.Raven H. | First Impressions
Customer service there is very good. I appreciate the workers taking out time and helping. Thank you Miss Ruth and the young lady that was there today I can't remember your name keep up the good workDEBBIE H.
I also rented a strage unit there but the gate was completely blocked one evening by rental trucks lined up for return well before the access hours were over. I photographed this. Someone needs to immediately place signage around the parking lot to direct returning vehicle patrons to avoid with this issue. We paying storage customers derserve full access to our units during the promised times!Robyn L.
rental was made online, was surprised that U-Haul pushed me to a location further from home, when initial location was reported as one closer to home. The rental experience was fine, was hoping to not have to drive so far for pick up and drop off.Eriks S.
Customer did not leave a comment.Antoinette C.
Ms. Rivera the General Manager was very helpful in setting up the pickup in St. Paul. Her help while being extremely busy was greatly appreciated! When the Minneapolis site was without a truck UHAUL called us the day before pickup to arrange the Como site. A great feeling to know UHAL had our back.C H.
I had a scheduled pick up at 3. I was waiting till in Uhaul till four. I had all the forms filled out prior to going there online. They asked repetitive questions and at one point left me in the store by myself for maybe 20 Minutes.Nawwaf Emad E.
Little bit of a wait time, one employee and a traineeDALE O.
Customer did not leave a comment.Michael D.
The staff was professional , well informed and polite.. Thanks B.bridger o. | First Impressions
ALL STAFF WAS VERY PERFESSIONAL & VERY WELCOMING. MADE THE PROCESS VERY SMOOTH & FAST. #1 IN MY BOOK.Kimberly R. | First Impressions
Great experience the lady that handle me at the front desk was great and hard working to help me proved storage thanksdebbie b. | First Impressions
Customer did not leave a comment.Jannet W. | First Impressions
Did very goodarmando r. | First Impressions
Renting the unit ok but returning the Truck has one issues. Had me mixed up with another customer.Leonard D. | First Impressions
Customer did not leave a comment.Thomas A. | First Impressions
when I needed too up grade no problem. But was not given 1st month rent free need to talk to Ms Rose later in the dayVirginia C. | First Impressions
Customer did not leave a comment.Cynthia K. | First Impressions
Everyone was very niceDarryl J. | First Impressions
Robert was awesome. He was very helpful, answered all my questions. Didn't rush me through the process. The facility looks clean. Thankssusan l. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!