Customer Reviews for U-Haul Moving & Storage of Melrose Park

1,138 comentarios

1975 W North Ave   Melrose Park, IL 60160

(708) 498-0579

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 498-0579

1975 W North Ave
Melrose Park, IL 60160

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Victor C.  |  First Impressions 
Clasificación:
5.0

Great young guys working there helped make the experience quick and easy. Great Job!!

EDWARD C. 
Clasificación:
5.0

Great people and good attitude 👍 to help customers

ALFREDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO Z. 
Clasificación:
5.0

Customer service was amazing. The employees were helpful and answered all my questions. The trailer's wheels looked rusty so I was worried about this but the trailer worked great. Would use this facility again. Great work!

TRACY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAHMANE L. 
Clasificación:
5.0

The employees at this location are always friendly courteous and willing to help out.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSLIN B. 
Clasificación:
5.0

They put 2 gallons of gas in the truck and the truck was driven 6.9 miles. They did this on my last rental. I don't think that is fair. Mike Dell'Armi

MICHAEL D. 
Clasificación:
2.0

I paid $20 for my car to be mounted on the tow and one of the straps came completely off the tire! The strap was tearing and damaged. Thank goodness I didn't lose my car on the freeway!

GERARDO V. 
Clasificación:
1.0

Always a problem. Never has a legitimate and smooth pickup. North avenue location in Melrose park is absolutely hideous, no professionalism, no manner towards the customer. Always had a negative and dreadful time with these Employees and especially the manager who Just acts like she's the Diva of the facility. Had many times in the pat trailer was loose and not secure. Or the employee never listened to My request and started arguing with me over what trailer I need. Absolutely idiotic. -5 stars for the employees here. Industrial and commercial industries are all going to hear about this type of services and customer care. It's like this. We pickup the trailers minimum half a dozen times a month. And these Lazy bums just watch me prepare the trailer on my vehicle and act like they just been up all night working like a hog but I'm reality their just disgusted human beings. How uhaul has employees like this, I don't care. Ruined the reputation and relation between myself , our business, our families , and others with their businesses and family friends. Never recommending Uhaul again! Business closed. Thanks uhaul for understanding and paying fools like those at this location. Making America great is not apart of those employees here. They make America stink and degrade our beautiful free nation.

DANIEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOVAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

I love this place and so clean staff is always friendly

Teddy I.  |  First Impressions 
Clasificación:
5.0

The app give me problems to add pics, needs a little of improvements.

EDDIE R. 
Clasificación:
5.0

Manager looks mean but she helped me. not welcoming

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO Z. 
Clasificación:
5.0

Every one I dealt with did a great job.

JOSEPH M. 
Clasificación:
5.0

Ok

OSCAR L. 
Clasificación:
3.0

The csr stated that the truck was not returned; yet, it was at that location. I called back and the truck was in stock. I was so nervous and fearful. This was unnecessary.

VALERIE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos U.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David W.  |  Overall Experience 
Clasificación:
5.0

The service was great. The vehicle I rent worked great. The only thing was the vehicle wasn't washed and needed to be in better condition visually. I have always rented from u haul and outside of this rental the vehicles have been in mint condition inside and out but over all I would absolutely recommend.

Kathy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUHAMMAD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren A. 
Clasificación:
5.0

GREAT CREW

LORENZO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUBOS V. 
Clasificación:
4.0

Operating properly

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISRAEL M. 
Clasificación:
5.0

The staff was very friendly and helpful!!

Oscar G.  |  First Impressions 
Clasificación:
5.0

Nice job by representative

gonzalo M. 
Clasificación:
3.0

I arrived, and the person at the desk couldn't figure out how to unlock the safe, which had the keys to my truck in it. I had to take a bigger truck, which was hard to navigate. The attendant also was not very friendly.

Therese S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIANO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z.  |  Overall Experience 
Clasificación:
3.0

Make sure that the vehicles are fueled and ready to drive out the lot the service was great the staff was excellent I had issues with the truck that was reserved for me but the staff made sure that I left with a very decent and run of the truck thank you for the great work

Willie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naomi V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor C. 
Clasificación:
4.0

Maybe lowering the mileage from 89 cents.

Luis R. 
Clasificación:
5.0

Cristina was a great help

michael g.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work😊

GREGORY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyshonda m.  |  Overall Experience 
Clasificación:
3.0

Have staff on hand and available to assist customers' needs. While I understand businesses can be busy and short staffed, if I make a reservation for a certain pick up time then I shouldn't have to wait an extra 10-15 minutes before I even see an employee. I was pertinent and even early for both my rental pick up and return. Had I not booked the extra hour I anticipated for unforseen issues, intended for traffic not a late pickup due to staffing, I would have likely been charged for the overtime on my rental.

JERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A.  |  First Impressions 
Clasificación:
5.0

Keep doing what you're doing, it's working! Customer Service impeccable, there's always room for improvement but you can only go down from here overall 😉

GREGORY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS M. 
Clasificación:
1.0

Contact me for details

DANIEL H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sarah F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO G. 
Clasificación:
5.0

Great crew

LORENZO Z. 
Clasificación:
5.0

Friendly and helpful staff

NAINESH P. 
Clasificación:
1.0

Truck was not located as stated, there was no line and took 20 mins to check out after I couldn't complete online checkout.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA M.  |  First Impressions 
Clasificación:
4.0

Good Management at This Store Constantly see new hires Which Eliminate (attitudes) We find this location much more reliable having equipment

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
1.0

Customer service is terrible. When I drop the unit and ask the female person what was next she only answer " that's all" can I get my bill she answer back " that's all" she was very rude. You feel like begging for service. It is very disappointing experience.

JAVIER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D.  |  First Impressions 
Clasificación:
2.0

We asked for a app. dolly, We then cancelled the dolly. We were charged for the dolly, Then when we dropped the rental off, They asked about the dolly. We explained that the young girl at the pick-up said the dolly was removed from order. That she never did.

MARK V. 
Clasificación:
3.0

Better truck return system. Threw the key in the drop off box then went to the website and didn't know the mileage, couldn't take pictures. I don't know if I paid the right price for my rent.

Rafal W. 
Clasificación:
2.0

Battery died, and the gas gage did not match the paperwork,

JASON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

There were one young working, she was taking orders and bringing all the cars around she did a awesome job.it's not a lot of people who could've did that.

ARIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUIANA A. 
Clasificación:
5.0

Great crew

LORENZO Z. 
Clasificación:
1.0

When I was on the Melrose park location a guy who help was very helpful the girls are very rude very disrespectful that people like thrashed they always treated like they are doing me a favor .most of the worker aren't and they don't know what are they doing

SORELE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

george B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LON W. 
Clasificación:
3.0

Have a better representative at desk Have them smile and ask how is your day going The young girl at the desk front looked like she didn't want to be there. Another thing I want to mention is the gas guage was not at half tank like they said and I agreed b4 when I got on driver seat and drove a couple miles realizing it was a line lower than agreed

Enrique G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betsy W. 
Clasificación:
3.0

They lose your contract and when you tell them what you want to rent, but on rental day it is totally different from what you requested.

MARVIN S. 
Clasificación:
5.0

Son excelentes

JOSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
1.0

I was charged $25 even though I had cleaned the vehicle thoroughly and have pictures

SHANTANU K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

Very happy. Called the morning of the reservation to put a hold on the truck I needed. Staff courteous and efficient. The check out and check in processes were simple and quick. The truck was clean and in good shape. Thanks for the good service.

MICHAEL G. 
Clasificación:
3.0

After returning Trailers You Should be able to drop and Go! Not Waste more time reparking equipment wherever it was or Store need. You waste more time waiting to get hooked up leaving. As a Top Contractors We can Say Out of all Uhaul Locations We Use Melrose park Illinois is Ok. Lack of Pickup trucks but Managers Are Awesome! Time to Clean house At Any Location where Uhaul Management make you feel like they're doing you a favor Renting equipment. before pandemic now during these bad apples NEED TO go! or be Retrained with Reminders this is Uhaul Company and equipment We Understand help can be a Challenge finding. We're confident you know the bad stores around our area Let's get them fixed

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS JR T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance B. 
Clasificación:
5.0

really didn't see anything to be improved

Raul M. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE

LORENZO Z. 
Clasificación:
5.0

The staff is vey friendly and patient. Awesome customer service!

tyshonda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR M. 
Clasificación:
5.0

Keep doing what y'all do best smile 😊😊

SHANA W. 
Clasificación:
5.0

Nothing great service

CANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darice T. 
Clasificación:
5.0

Great place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location great

Philip C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Venanzio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

The young man who worked there was very friendly and helped me understand unhook and hook the trailer. I can't remember his name.

Christian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shellye P. 
Clasificación:
5.0

no complaints, overall very good service.

ADAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

Meet by staff while pulling up in parkinglot. She did a great job and got me check in very quickly.

Darrell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNMERRIL B. 
Clasificación:
5.0

Great experience. Great manager and employees.

James R. 
Clasificación:
1.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
4.0

Very fast drop off

Sarah C. 
Clasificación:
2.0

Location was changed numerous times and I had to travel an hour away to pick up equipment

Julia G. 
Clasificación:
5.0

Nice big location. Easy to return equipment.

James M. 
Clasificación:
5.0

Very friendly staff & so very helpful!!!

Darlene B. 
Clasificación:
1.0

This was not the location I had scheduled my pick up and they didn't have the equipment I reserved. You had a week to get the equipment where it needed to be and on top of that nobody contacted me to tell me I was not available there until the morning of!! The lady I spoke to on the phone was extremely rude and hung up on me!!!

JASON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

OPHELIA Q.  |  Overall Experience 
Clasificación:
5.0

Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.

John M.  |  First Impressions 
Clasificación:
5.0

GRACIAS POR SU SERVICIO.. 🙂

Ana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline R.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and accommodating. Would highly recommend this facility.

Denise Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA A.  |  First Impressions 
Clasificación:
5.0

Thank you for your service God Bless.

angel b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy F.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and very accommodating. ¡Gracias!

Sue B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RENE V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMOUD Z.  |  First Impressions 
Clasificación:
2.0

This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.

maureen b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TEFESAH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R.  |  First Impressions 
Clasificación:
1.0

Customer service is terrible!

James B.  |  First Impressions 
Clasificación:
5.0

Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!

Omar R.  |  Overall Experience 
Clasificación:
5.0

Easy to get to, large parking lot, easy to fet to storage units

SERATTI ARSENE M.  |  First Impressions 
Clasificación:
5.0

Dujuan and Christina have been wonderful. They are professional, thorough and courteous.

Cynthia S.  |  Overall Experience 
Clasificación:
2.0

I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.

Moises A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

monica s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ray k.  |  First Impressions 
Clasificación:
5.0

UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES

LORENZO Z.  |  First Impressions 
Clasificación:
5.0

The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Gracias

Joseph L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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