Customer Reviews for U-Haul Moving & Storage of Melrose Park

1101 comentarios

1975 W North Ave   Melrose Park, IL 60160

(708) 498-0579

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 498-0579

1975 W North Ave
Melrose Park, IL 60160

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z.  |  Overall Experience 
Clasificación:
3.0

Make sure that the vehicles are fueled and ready to drive out the lot the service was great the staff was excellent I had issues with the truck that was reserved for me but the staff made sure that I left with a very decent and run of the truck thank you for the great work

Willie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naomi V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor C. 
Clasificación:
4.0

Maybe lowering the mileage from 89 cents.

Luis R. 
Clasificación:
5.0

Cristina was a great help

michael g.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work😊

GREGORY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyshonda m.  |  Overall Experience 
Clasificación:
3.0

Have staff on hand and available to assist customers' needs. While I understand businesses can be busy and short staffed, if I make a reservation for a certain pick up time then I shouldn't have to wait an extra 10-15 minutes before I even see an employee. I was pertinent and even early for both my rental pick up and return. Had I not booked the extra hour I anticipated for unforseen issues, intended for traffic not a late pickup due to staffing, I would have likely been charged for the overtime on my rental.

JERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A.  |  First Impressions 
Clasificación:
5.0

Keep doing what you're doing, it's working! Customer Service impeccable, there's always room for improvement but you can only go down from here overall 😉

GREGORY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS M. 
Clasificación:
1.0

Contact me for details

DANIEL H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sarah F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO G. 
Clasificación:
5.0

Great crew

LORENZO Z. 
Clasificación:
5.0

Friendly and helpful staff

NAINESH P. 
Clasificación:
1.0

Truck was not located as stated, there was no line and took 20 mins to check out after I couldn't complete online checkout.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA M.  |  First Impressions 
Clasificación:
4.0

Good Management at This Store Constantly see new hires Which Eliminate (attitudes) We find this location much more reliable having equipment

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
1.0

Customer service is terrible. When I drop the unit and ask the female person what was next she only answer " that's all" can I get my bill she answer back " that's all" she was very rude. You feel like begging for service. It is very disappointing experience.

JAVIER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D.  |  First Impressions 
Clasificación:
2.0

We asked for a app. dolly, We then cancelled the dolly. We were charged for the dolly, Then when we dropped the rental off, They asked about the dolly. We explained that the young girl at the pick-up said the dolly was removed from order. That she never did.

MARK V. 
Clasificación:
3.0

Better truck return system. Threw the key in the drop off box then went to the website and didn't know the mileage, couldn't take pictures. I don't know if I paid the right price for my rent.

Rafal W. 
Clasificación:
2.0

Battery died, and the gas gage did not match the paperwork,

JASON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

There were one young working, she was taking orders and bringing all the cars around she did a awesome job.it's not a lot of people who could've did that.

ARIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUIANA A. 
Clasificación:
5.0

Great crew

LORENZO Z. 
Clasificación:
1.0

When I was on the Melrose park location a guy who help was very helpful the girls are very rude very disrespectful that people like thrashed they always treated like they are doing me a favor .most of the worker aren't and they don't know what are they doing

SORELE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

george B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LON W. 
Clasificación:
3.0

Have a better representative at desk Have them smile and ask how is your day going The young girl at the desk front looked like she didn't want to be there. Another thing I want to mention is the gas guage was not at half tank like they said and I agreed b4 when I got on driver seat and drove a couple miles realizing it was a line lower than agreed

Enrique G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betsy W. 
Clasificación:
3.0

They lose your contract and when you tell them what you want to rent, but on rental day it is totally different from what you requested.

MARVIN S. 
Clasificación:
5.0

Son excelentes

JOSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
1.0

I was charged $25 even though I had cleaned the vehicle thoroughly and have pictures

SHANTANU K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

Very happy. Called the morning of the reservation to put a hold on the truck I needed. Staff courteous and efficient. The check out and check in processes were simple and quick. The truck was clean and in good shape. Thanks for the good service.

MICHAEL G. 
Clasificación:
3.0

After returning Trailers You Should be able to drop and Go! Not Waste more time reparking equipment wherever it was or Store need. You waste more time waiting to get hooked up leaving. As a Top Contractors We can Say Out of all Uhaul Locations We Use Melrose park Illinois is Ok. Lack of Pickup trucks but Managers Are Awesome! Time to Clean house At Any Location where Uhaul Management make you feel like they're doing you a favor Renting equipment. before pandemic now during these bad apples NEED TO go! or be Retrained with Reminders this is Uhaul Company and equipment We Understand help can be a Challenge finding. We're confident you know the bad stores around our area Let's get them fixed

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS JR T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance B. 
Clasificación:
5.0

really didn't see anything to be improved

Raul M. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE

LORENZO Z. 
Clasificación:
5.0

The staff is vey friendly and patient. Awesome customer service!

tyshonda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR M. 
Clasificación:
5.0

Keep doing what y'all do best smile 😊😊

SHANA W. 
Clasificación:
5.0

Nothing great service

CANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darice T. 
Clasificación:
5.0

Great place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location great

Philip C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Venanzio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

The young man who worked there was very friendly and helped me understand unhook and hook the trailer. I can't remember his name.

Christian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shellye P. 
Clasificación:
5.0

no complaints, overall very good service.

ADAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

Meet by staff while pulling up in parkinglot. She did a great job and got me check in very quickly.

Darrell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNMERRIL B. 
Clasificación:
5.0

Great experience. Great manager and employees.

James R. 
Clasificación:
1.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
4.0

Very fast drop off

Sarah C. 
Clasificación:
2.0

Location was changed numerous times and I had to travel an hour away to pick up equipment

Julia G. 
Clasificación:
5.0

Nice big location. Easy to return equipment.

James M. 
Clasificación:
5.0

Very friendly staff & so very helpful!!!

Darlene B. 
Clasificación:
1.0

This was not the location I had scheduled my pick up and they didn't have the equipment I reserved. You had a week to get the equipment where it needed to be and on top of that nobody contacted me to tell me I was not available there until the morning of!! The lady I spoke to on the phone was extremely rude and hung up on me!!!

JASON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL M. 
Clasificación:
5.0

Great job

LORENZO Z. 
Clasificación:
5.0

The employees were very helpful and friendly. I enjoyed my experience at your Uhaul location. Will return as customer.

LEONARDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth Ann G. 
Clasificación:
3.0

I asked for a hand cart on my rental and she forgot it. Also the biggest thing is the cab leaks so when I set out on my 900+ mile journey it of course was raining. I was completely soaked because the cab leaks bad and it got me all wet. Not fun at all!

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENEE S. 
Clasificación:
4.0

The employee was very helpful by loading the rental boxes in my car

Yolanda T. 
Clasificación:
5.0

Nothing, the service was great thanks.

ERIC J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINPAUL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

Excellent crew and very knowledgeable

LORENZO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
2.0

I did an online reservation and I was supposed to have the truck from 6:30-1:30. Last minute they changed the reservation to 9:15 and it still ended at 1:30. I was unable to finish everything I needed to do and was very angry with that.

Jessica I. 
Clasificación:
5.0

Mobile app wouldn't upload the pictures of my driver's license so I had to go to the counter. The woman was very nice and helped me out.

KELI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ioan A. 
Clasificación:
2.0

Have someone at the desk instead of having customers waiting and pretending not to hear you yell “Hello?” over five times, and have the rental parked where it claimed to be.

Kinga P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carlos B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OPHELIA Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto C. 
Clasificación:
3.0

Online process sucked

Bria S. 
Clasificación:
5.0

Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.

John M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIY Z. 
Clasificación:
4.0

Make sure the windshield is clean and wipers are in good condition.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER C. 
Clasificación:
1.0

The attendants at this location were VERY unpleasant, when checking out the person would not speak up so i could hear her. When doing the light check on the trailer she would not raise her voice so i could hear her. I had to recheck the lights at home because i'm not sure if they were ok and i felt like if were to say something it would have turned into a confrontation.

MARK W. 
Clasificación:
5.0

N/C

RICARDO P. 
Clasificación:
3.0

El cliente no dejó un comentario.

LYNN E. 
Clasificación:
5.0

GRACIAS POR SU SERVICIO.. 🙂

Ana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline R.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and accommodating. Would highly recommend this facility.

Denise Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA A.  |  First Impressions 
Clasificación:
5.0

Thank you for your service God Bless.

angel b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy F.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and very accommodating. ¡Gracias!

Sue B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RENE V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMOUD Z.  |  First Impressions 
Clasificación:
2.0

This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.

maureen b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TEFESAH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R.  |  First Impressions 
Clasificación:
1.0

Customer service is terrible!

James B.  |  First Impressions 
Clasificación:
5.0

Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!

Omar R.  |  Overall Experience 
Clasificación:
5.0

Easy to get to, large parking lot, easy to fet to storage units

SERATTI ARSENE M.  |  First Impressions 
Clasificación:
5.0

Dujuan and Christina have been wonderful. They are professional, thorough and courteous.

Cynthia S.  |  Overall Experience 
Clasificación:
2.0

I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.

Moises A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

monica s.  |  First Impressions 
Clasificación:
3.0

My last month should have been prorated. I paid for all of December but only used it for 4 days.

Natalie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISSETTE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ray k.  |  First Impressions 
Clasificación:
5.0

UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES

LORENZO Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles m.  |  Overall Experience 
Clasificación:
5.0

Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available

charles m.  |  First Impressions 
Clasificación:
1.0

Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There's no carts to carry stuff to the storage absolutely nothing. Don't pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.

Yessica R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Gracias

Joseph L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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