Customer Reviews for U-Haul Moving & Storage of Melrose Park

2,065 reviews

1975 W North Ave   Melrose Park, IL 60160

(708) 498-0579

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 498-0579

1975 W North Ave
Melrose Park, IL 60160

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BULMARO V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mitchell v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff T 
Rating:
5.0

Customer did not leave a comment.

Andrew T 
Rating:
5.0

Spectacular experience!

Anthony P 
Rating:
5.0

Thank you.

liza d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel T 
Rating:
5.0

Customer did not leave a comment.

Brenda M 
Rating:
5.0

Worker in the store was Friendly and helpful.

Lisa F 
Rating:
5.0

Customer did not leave a comment.

Ana G 
Rating:
4.0

Angel was very helpful.

Beah W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vince H 
Rating:
5.0

Customer did not leave a comment.

JORGE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth K 
Rating:
1.0

staff not very friendly customer service can improve

Jose E 
Rating:
4.0

Customer did not leave a comment.

Bill K 
Rating:
1.0

The rules and regulations regarding roadside assistance is not clear

ALEXIS G 
Rating:
5.0

Customer did not leave a comment.

stephanie h 
Rating:
5.0

Customer did not leave a comment.

Shantrelle H 
Rating:
5.0

Customer did not leave a comment.

Angel A 
Rating:
5.0

Customer did not leave a comment.

OCTAVIANO B 
Rating:
5.0

Customer did not leave a comment.

crystal h  |  Overall Experience 
Rating:
5.0

They have a very courteous and professional staff.

FRANK G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison S 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
4.0

Customer did not leave a comment.

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manuel a 
Rating:
1.0

He gave you a fake number

RAFAEL M  |  First Impressions 
Rating:
5.0

They have good inventory, and their staff is very helpful.

Jose G 
Rating:
5.0

The young lady who was at the counter was very helpful. The app was not quite working but she assisted with very little fuss or difficulties.

Aurelio T 
Rating:
5.0

Customer did not leave a comment.

jose c 
Rating:
5.0

The female employee who helped me was really helpful and cute I can’t remember her name at the moment but have her hit me up and that’ll be true 5 star service 😭

JULIUS R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

Alfonso M 
Rating:
5.0

Thanks for the great service!!

Alexander R 
Rating:
5.0

Guys who hookd-up and removed trailer were helpful and friendly.

David B 
Rating:
5.0

Thanks for the service.

FLORINE M  |  Overall Experience 
Rating:
5.0

The associate was friendly and helpful. The truck operated very well.

Robert S 
Rating:
5.0

I purchased the last trailer electrical adapter. Some 1 that needed 1 after me would be !!#@%×!!

walter g 
Rating:
3.0

Customer did not leave a comment.

JUAN F 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
4.0

The people that work there were very helpful because you guys screwed up my reservation, which was at a different location bought the vehicle itself. The transmission didn’t work very well and slipped and the back right wheel. The bearings were going and leaking bearing grease all over plus something was leaking underneath the steering column, which got all over my shoes.

Robert D 
Rating:
5.0

I'm happy really good service. Friendly and faster

ALFREDO S 
Rating:
5.0

Amazing workers and equipment!

Zenobia E 
Rating:
5.0

Great team of worker’s

ELIESER D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ismael g 
Rating:
5.0

Cristina and her team are always on top of it. Attentive, Quick and easy process!

Tatiana D 
Rating:
4.0

Customer did not leave a comment.

Evelia T 
Rating:
5.0

Customer did not leave a comment.

Monica O 
Rating:
4.0

Customer did not leave a comment.

Olga P 
Rating:
4.0

Customer did not leave a comment.

Jaime T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Demetrius A 
Rating:
5.0

Customer service was great and quick. Drop off was easy. Great service.

Jamie K 
Rating:
5.0

Best already

CAROLYN B 
Rating:
5.0

Customer did not leave a comment.

FLORINE M 
Rating:
1.0

Stop putting multiple charges on customers accounts. The bank flags them as fraudulent charges. Stop false advertising too. Nothing is under $50 with your company.

Ashley B 
Rating:
5.0

Thank you

Victor S 
Rating:
4.0

The rental was defective

edison v 
Rating:
5.0

The doors of the truck were a little hard to close. We had to pull hard otherwise it wouldn't shut completely (on both sides).

Claudia B 
Rating:
5.0

First month free is nice.

GEOFFREY G  |  First Impressions 
Rating:
5.0

Nothing great service

Antonio G 
Rating:
5.0

Great all-around.

STEPHEN I  |  First Impressions 
Rating:
5.0

The palace was kept clean and accessible. I like the lock that was supplied with the unit which along with the latch made the door tamper proof.

MICHAEL A  |  Overall Experience 
Rating:
4.0

Better customer service.

Adone M 
Rating:
5.0

Quick and efficient service!

jamelle n 
Rating:
5.0

The customer service was wonderful. Every employee went above and beyond to make the process so easy and understandable.

Ashley b 
Rating:
5.0

Customer did not leave a comment.

Paul E 
Rating:
5.0

Customer did not leave a comment.

BARBARA G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose G 
Rating:
5.0

Customer did not leave a comment.

Andrew D 
Rating:
4.0

During my use of storage facilities everything was above average yhe elevator was down at least 4 times in december and January but they have alternate elevator just inconvenient but it worked out for me well thank u definitely will use again

LIONEL T  |  Overall Experience 
Rating:
5.0

I feel nothing needs to be changed. You have great customer service for polite employees. Very satisfied with location. Way better than location at 435 Manheim Rd. location so poor in business. This location at Melrose Park is my favorite place to rent U-Haul equipment.

Erik M 
Rating:
4.0

I had a bad experience with the workers. I dropped my rental off 6 hours before I was even needed to return it. I left the gas exactly where it was when I picked it up. Walked the keys inside and handed them to an employee behind the desk. The following day I received a phone call asking if I planned on returning the truck because I’m late. Even though said truck was returned early the day prior. Then received a second phone call from employee saying I didn’t return the equipment from the back of the truck even though one of the items I didn’t receive at the time of rental. Then I received a final bill stating I left the truck on empty and had to pay an extra 30 dollars even though I left the gas exactly how I received it.

Alexander S 
Rating:
5.0

I rent a lot of trucks being a small business owner,and this location is by far the best,the staff is incredible

Philip C 
Rating:
4.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Customer did not leave a comment.

nashanta t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUAN R 
Rating:
1.0

Miles on the truck were nearly 20miles off from my paper work. I returned the truck same day. I had the truck for 4 hours and they charged me for an extra day. Plus a late service fee. I have contacted U-Haul. They respond saying we will call you back but never did! I have to call repeated times.

Cresteve S 
Rating:
5.0

My first time at this place and I really like the guy who waited on us very helpful..

ila c 
Rating:
5.0

It was a little dirty..

Jose G 
Rating:
1.0

I do a TON of business with uhaul (storage and rental) this is the WORST location .... The young lady that accepted my rental return yesterday was absolutely horrible rude and Christina could care less ... I'll have to find another storage and rental facility

PAUL S 
Rating:
5.0

Customer did not leave a comment.

Samuel R 
Rating:
3.0

Customer did not leave a comment.

maalek b 
Rating:
5.0

Customer did not leave a comment.

Wiliams R 
Rating:
5.0

Customer did not leave a comment.

NENOS O 
Rating:
5.0

Customer did not leave a comment.

Shalimar T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NENOS O 
Rating:
2.0

The move out experience was terrible. I had to call 3 times and stopped by the desk twice and still was charged after I had already moved out.

Dennis E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine C 
Rating:
3.0

Customer did not leave a comment.

JULIANA C  |  Overall Experience 
Rating:
5.0

You are always Professional thanks for your assistance and excellent service.

Doris K 
Rating:
5.0

A very pleasant and easy experience. You have a great crew.

Christopher M 
Rating:
4.0

Customer did not leave a comment.

Dennis E 
Rating:
5.0

Customer did not leave a comment.

ROBERT V 
Rating:
5.0

Customer did not leave a comment.

Oscar V 
Rating:
5.0

Customer did not leave a comment.

Merrill T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario o 
Rating:
3.0

The girl who waited on me COULDN’T leave her cell phone alone for the 15 minutes we interacted. VRERY RUDE!!!!!!!!

jeff l 
Rating:
5.0

No comment

Antonio R 
Rating:
5.0

Leo and Christina were very helpful. So happy they work there!

GLORIA I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELEXA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura w 
Rating:
3.0

Customer did not leave a comment.

RICARDO G 
Rating:
5.0

Customer did not leave a comment.

Daniel G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE S 
Rating:
5.0

Staff is great. Prompt and helpful. Always plenty of vehicle options available.

Grant H 
Rating:
5.0

Customer did not leave a comment.

Arthur S 
Rating:
5.0

Customer did not leave a comment.

datil m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela F 
Rating:
5.0

Customer did not leave a comment.

Sandy S 
Rating:
5.0

Your Team is on point and ready To help with my request . When stress Levels do to life’s daily chores.your team at the melrose Rose up to the task ! THANK YOU AGAIN ILL BE BACK

edgar v 
Rating:
5.0

Customer did not leave a comment.

keith b 
Rating:
5.0

Customer did not leave a comment.

NENOS O 
Rating:
5.0

Customer did not leave a comment.

NENOS O 
Rating:
4.0

Customer did not leave a comment.

TOMASZ Z 
Rating:
3.0

Customer did not leave a comment.

Jonathan C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

itzel T 
Rating:
3.0

Charged me for insurance even after I declined. Then told me couldn’t reverse and I would have to work it at return. But return location was not staffed at time of drop off, and I’m not going to try and call because that is pure hell. Or should I say U-Hell.

Steve S 
Rating:
4.0

Had to rent a larger trailer than what I needed because there wasn’t inventory of smaller enclosed trailers

Ronald U 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
4.0

Customer did not leave a comment.

Patrick L 
Rating:
5.0

Customer did not leave a comment.

Roman Z 
Rating:
4.0

Customer did not leave a comment.

THOMAS P 
Rating:
5.0

Customer did not leave a comment.

aldo m 
Rating:
5.0

Customer did not leave a comment.

Cristian P 
Rating:
5.0

They have most of everything

julio s 
Rating:
2.0

Driver side mirror on the unit was completely lose You could pull it out of the base with one Hand. Every bump the mirror was almost coming off the base I was unsafe situation

JUAN F 
Rating:
5.0

Customer did not leave a comment.

Roksolana K 
Rating:
4.0

Customer did not leave a comment.

JOSE R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Manuel N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sierra K  |  Overall Experience 
Rating:
1.0

The was a young female who I guess was learning with a black guy or women idk what the sex was anyway the girl looked as if she didn't want to help me and was chewing gum like that was the only piece she had and all she did while me and my husband looked at them I kindly ask them to cancel my storage unit and they did not luckly my husband told me to call again because we both knew these people weren't doing there job I went there will not be going there anymore and the charge me for a card when they could of just say the door was open the customers service was horrible that was so unprofessional

CAROLINA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eryberto R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS P  |  Online Move In 
Rating:
1.0

I had a homeless person living in my storage unit And the manager Christina was well aware that this homeless person was living in a building And not only that they allow this homeless person to store her food inside the refrigerator with all the employees food This was very unprofessional and very sad This manager Christina It needs to be talked to about her performance in the working environment I give her a 0 out of a 10 for very poor performance And she does not deserve to be called or considered a manager She has very poor manager skills

Jason A  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful

LISA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucas S  |  Overall Experience 
Rating:
5.0

The good who helped me did an excellent job answering all my questions he got me in and out. Thank you !

crystal h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise H  |  Overall Experience 
Rating:
2.0

4 movers at $200 an hour were stopped because the lock on the door was locked without a key I reserved the floor the week before and the unit that day online. Locally they gave a couple a lock which was used for my reserved unit. It took an hour to get it straightened out. Cost me 200. I was supposed to get 1st month free but I was charged and no one can tell me if I get the 2 nd month free Not ideal

Elizabeth S  |  Online Move In 
Rating:
4.0

Parking area is not secured

OZER Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pablo m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORINE M  |  First Impressions 
Rating:
4.0

Will know more about this thru experience again, who knows maybe 5 stars this time from evaluation

KELVIN H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariah G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrie H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlie S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert V  |  Overall Experience 
Rating:
5.0

Excellent customer service

EVELYN W  |  First Impressions 
Rating:
2.0

The young lady that took care of me by the name of Keeva Reeves went above and beyond. I believe that she should have an advancement at her job with a raise. A lot of businesses do not take the time to explain things the way things should be done nor work Integrity or respect as well. I give her 10 Stars. Her boss should really think about giving her advancement.

Michael B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pablo m  |  First Impressions 
Rating:
5.0

Friendliest people I could ever meet and this was my first time having a storage Victor was an amazing person I want to thank him so much

Rosa G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marcello a  |  First Impressions 
Rating:
5.0

Clean, secure, with temperature and humidity regulation.

ROBERT L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AHMED B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel C  |  Overall Experience 
Rating:
5.0

Provided just what I needed in a timely manner.

MICHAEL A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason A  |  First Impressions 
Rating:
5.0

Everyone was amazing!

Alice O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeniffer A  |  First Impressions 
Rating:
5.0

The manager and assistant manager were totally awesome! They went above and beyond to help me with everything!

felicia l  |  First Impressions 
Rating:
5.0

Top of the line.

CAROLYN B  |  Overall Experience 
Rating:
5.0

There were so many carts available that moving all of my stuff in was quick and easy!

Isaiah S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aniki C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VERONICA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas S  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kaneisha t  |  Overall Experience 
Rating:
4.0

A little bit expensive I had the thing for over 3 years and no discount even on truck rentals not a senior or veteran discount

ray k  |  Overall Experience 
Rating:
4.0

Prices for the storage units are too high to me

Janet K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna W  |  First Impressions 
Rating:
4.0

Only one issue, customer service rep was friendly but not helpful after processing ppwk. I was confused over how the access the ground floor outside storage and no directions given on how to gain access to unit or where lock was. Turned out you had to break a twist tie to get into unit, which wasn't easy, and the lock was inside after lifting the door.

Elizabeth R  |  First Impressions 
Rating:
4.0

VG+

LORI A  |  First Impressions 
Rating:
5.0

Cristina and her crew if workers were great. Anytime I need to upgrade they acco.odate me with a storage unit. I greatly appreciate her and her knowledgeable staff. I also rent led a truck for a day and was able to get access to one. Thank for your excellent service. I highly recommend the Melrose Park location.

DELIA M  |  Overall Experience 
Rating:
5.0

Only a problem I have is that the Iowa lights don't stay on long enough they don't see movemin some cases. I had the lights go off on these several times and then had to leave the unit and walked down the aisle to set them off I had the lights go off on these several times and then had to leave the unit and walk down the aisle to set them On again

DEBBIE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI S  |  First Impressions 
Rating:
5.0

The staff was very nice, friendly, & helpful. I appreciate everyone I came in contact with. I was a great experience

Lisa F  |  Overall Experience 
Rating:
5.0

I live in PA and rented an outside parking space at U-Haul in Melrose Park, IL to store my car while I rented a different vehicle for a work contract in the upper midwest for the winter. I've always had a great experience with the U-Haul facilities I've done business with and this location absolutely upheld those standards. I was very nervous to leave my car in one of the most populated areas in the country for a few months, but Christina eased my worry by pointing out the good lighting and the security cameras when she showed me where to park. I picked up my car on a Sunday during business hours and everyone was helpful with my questions and my car was exactly as I had left it. I don't know if the inside storage units operate the same but note that there is not a prorated rate offered, only a monthly rate - this information is in the contract so I knew ahead of time and planned accordingly. Very happy with this facility!

Kristine J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth T  |  Overall Experience 
Rating:
3.0

At times it was a disadvantage not being able to access my unit due to a broken door not letting me in after hours

akiluniko A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANNETTE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott N  |  Overall Experience 
Rating:
5.0

Great hiring at this location. Crew members are great. Thanks

ELIESER D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS L  |  Overall Experience 
Rating:
3.0

I only just moved into the place and have not really had any opportunity to form an opinion as of yet.

Laurence L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beyonce T  |  Overall Experience 
Rating:
5.0

The Staff was a joy to work with ! We will be back ❤️

MICHAEL Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra W  |  Overall Experience 
Rating:
3.0

It was too expensive for such a small unit (5 x 10), when the (5 x 5) unit is $60. The 5 x 10 unit is literally double the price. And there wasn't a freight elevator so some of my property couldn't fit in the elevator. I had to be creative. However, everything else was great.

SENECA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rhonda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerstin T  |  First Impressions 
Rating:
5.0

You have a great great team @ this location

ELIESER D  |  First Impressions 
Rating:
5.0

Christina is very personable and friendly and made my experience checking into UHaul at this Melrose Park, IL location relaxed and easy. I had two vehicles I was managing along with an Uber ride and had to use up 2 parking spaces for about 1/2 hour while managing all this and they were very kind and understanding. I reserved a unit to store my vehicle and Christina helped me feel confident that it will be safe at this location.

Kristine J  |  First Impressions 
Rating:
5.0

Christina was great and very helpful. She made the process very smooth.

CHELSEA n  |  First Impressions 
Rating:
5.0

All staff are very helpful and kind.

Marina G  |  First Impressions 
Rating:
1.0

The service of the people at the 975 north Avenue location was horrible rude and disrespectful. The only excellent review I will give is for the Manager Ms Christine she was a great help very understanding very professional and a great person to work with. Ms Christine was beautiful and hard working to help me as a customer. The other workers was poor service and bad attitude. Christina was only person an the manager was beautiful and helpful. Will never use this uhaul location ever again. Ms Christina was great and a awesome manager in the place

NaShantay T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique G  |  Overall Experience 
Rating: