Customer Reviews for U-Haul Moving & Storage of Melrose Park

900 comentarios

1975 W North Ave   Melrose Park, IL 60160

(708) 498-0579

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 498-0579

1975 W North Ave
Melrose Park, IL 60160

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R.  |  First Impressions 
Clasificación:
3.0

Did the person do their job, yes. We're they happy about it? Didn't seem like he was overjoyed. Was there anything wrong with the trailer? No. Was the trailer properly hooked up and safely attached to my car for 650+ miles? Yes. And for that, I am thankful for the employee who hooked it up.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO M. 
Clasificación:
5.0

Staff here is always wonderful and service is always excellent and I rent a lot from this location.

WISSAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith E. 
Clasificación:
5.0

none

IVAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHMICHAEL S. 
Clasificación:
5.0

Great hours, friendly and helpful staff, excellent inventory. Trailer we reserved available as promised. Excellent facility!

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALENTE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRYL H. 
Clasificación:
1.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
5.0

Return process great. Hardly any wait time at all !

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE R.  |  First Impressions 
Clasificación:
3.0

They charged me a cleaning fee and a Damage/missing item which I know I didnt damaged anything.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bartlomiej R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIchael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ines R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARSHALL L. 
Clasificación:
1.0

The associates are extremely rude!

JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

Let me first say the owner was great he came out and helped us but before that the counter person was not that great and she gave me a bunch of wrong information and had me buy a bunch of things I didn't need. You guys need to put something on your website describing what you need in case you've never pulled a trailer before that would help because I never had and the clerk had me buying the wrong tow hitches and things and it wasn't until the owner came out and said oh we have some in the back when the other clerk told me they had none and I needed to buy one. We wasted and hour getting the trailer hooked up because of it but the owner was very good and he helped us in the end but it should not have taken him to come out and help us.

MARVIN M. 
Clasificación:
5.0

I was unhappy that uhaul changed allowed mileage from 123 to 101, which resulted in an additional fee.

Damon S. 
Clasificación:
5.0

The gentleman who helped us was very kind and very efficient. Would return if we ever have to bring stuff up here again!

Regan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis H. 
Clasificación:
1.0

My profile online said in step one “go to Darien Collision Center” so we did and when we got there, we had no option to start pick up like it said. I noticed online that there was an app, so I downloaded the app which then told me the pick up location was in Melrose Park...30+ minutes away. I called and they explained that Darien was my preferred location but Melrose Park was the closest location that had a truck available. So why when I went online was Melrose Park not listed anywhere?? It literally told me to go to Darien. We wasted our whole morning driving to the new location and waiting an hour in line. Also, we only get 34 miles and this pick up location was 15 miles away from our apartment, so it took almost half our miles just to get to our move. The whole thing was a mess and I will never use U-Haul again and will not recommend them. My family who I told what happened had similar experiences. Maybe a trucking company should have better logistics.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMOUD Z.  |  First Impressions 
Clasificación:
1.0

Your customer service team needs a great deal of training. I had too many scheduling and drop off issue for something this simple.

CLEON B. 
Clasificación:
5.0

Very large Uhaul faculty. Staff greeted us and explained return policy! Very efficient receipt was in my email before I got home!!

Debra W. 
Clasificación:
2.0

I was overcharged and I would like to speak with someone. I went from Melrose Park to pick up the truck to Hillside. Then to Matteson. My card was charged for 464 miles.

Jeffery S. 
Clasificación:
5.0

It was a griefless return, and extremely efficient. It's not your old U-haul experience anymore. Streamlined, efficient, and very well done!

JOHN H. 
Clasificación:
3.0

Location was decent but they completely forgot all the equipment I rented and said the gas was full when it was only 3/4 of a tank. Overall U-Haul employees do their best but still annoying to not get what you order

Sarah M. 
Clasificación:
4.0

I parked the truck in the wrong location. The associate moved the truck for me and completed the check in process quickly.

Jay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR G. 
Clasificación:
5.0

'

Linda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
2.0

This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.

maureen b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

While this location is excellent, what you have failed to ask about is the overall customer experience. This is the second time in 6 months that the equipment I ordered was not available and I had to not only go to another location but in this case, I did not receive the equipment I ordered and didn't get it until 5 hours after scheduled. I called U-Haul the day before the reservation to make sure everything was in order and was told they called and left me a message that the facility did not have my equipment - I did not get any message. The facility called me 15 minute before my already much later reservation. I know U-Haul already has a monopoly on rental trailers but for the last 10 years I have rented pretty consistently 1-2 U-Hauls/year and this last year has been horrible. Do better U-Haul.

JOSEPH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

margret E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEYAN O. 
Clasificación:
5.0

In and out in minutes. Very well run.

THOMASJOSEPH S. 
Clasificación:
1.0

My recommendation when the customer comes to the rental office with a concern be kind understanding and willing to listen as opposed over reacting when the customer is explaining the issue in an emotional manner threaten to call the law enforcement officer instead of listening with closed ears. Most importantly treat all customers with respect and professionally.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TEFESAH S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Laurie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dania A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
4.0

More help at the counter in the mornings for quicker check in and drop off for such a larger facility. The lady whom helped us was the only one working and asked a few of us to wait patiently. She was rushed through check in without telling us or answering any mild questions about the rental. I feel she was just too busy to be there on her own.

John S. 
Clasificación:
4.0

Don't make customers who have made reservations online wait for those who have not. we were second in line on Sunday morning and waited for 15 minutes behind people who did not have reservations.

Michael Z. 
Clasificación:
5.0

Do something about when you use the tolls. They need to put ez passses in there

Douglas R. 
Clasificación:
2.0

My appointment was 9am, but I got the truck by 10am, it looks 1 hour to wait for the employees.

Diyi L. 
Clasificación:
5.0

Everything was excellent , staff was friendly and very helpful . I was in and out quick and in returning as well .

Fulgencio O. 
Clasificación:
1.0

Don't lie

VICTOR A. 
Clasificación:
5.0

I got charged $25 for fuel, although I had way more then when I got the truck!

Boyko G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R.  |  First Impressions 
Clasificación:
3.0

We received a 10' box uhal truck that smelt like cigarettes and we believed that the truck had been recently left and not disinfected before we received it for use. we did not get the truck quickly we arrived at 6:59 am and had already completed the pre check in online we didn't not get the truck until 7:15 we were the first customers at the location.

cristal M. 
Clasificación:
5.0

Shorter hold times with the scheduling and transit groups on the phone.

Brian R. 
Clasificación:
1.0

Customer service is terrible!

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
1.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thong T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
3.0

Below average customer service. No one at desk to assist for over 10 min. Not welcoming or friendly. We felt like a burden to them.

GARY P. 
Clasificación:
4.0

Service was good, in and out with my trailer, I would definitely use again.

Hector M. 
Clasificación:
3.0

Should have been easy and no touch but required too much time spent inside their building.

Rich V. 
Clasificación:
4.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!

Omar R.  |  Overall Experience 
Clasificación:
3.0

The oil light came on and the radiator light came on once I got to my destination and U-Haul representative had to put antifreeze in the truck and oil in the truck it was not inspected before released to me the customer

DELMAR B. 
Clasificación:
5.0

Nothing to improve on. The customer service was outstanding.

kita D. 
Clasificación:
5.0

Nothing to note

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

Easy to get to, large parking lot, easy to fet to storage units

SERATTI ARSENE M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Fernando G. 
Clasificación:
5.0

Long line. 30 min wait...

Misa S. 
Clasificación:
1.0

More staff members helping customers. 15+ customers and I waited in line for 10 minutes without anyone at a service desk.

Gabriella N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent C. 
Clasificación:
1.0

The girl that checked me in was absolutely terrible

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK JOSEPH M. 
Clasificación:
5.0

Not a thing everything was awesome.

CARMEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
5.0

Good people work there. Thx

BARTLOMIEJ P. 
Clasificación:
3.0

I rented a cargo trailer and it did not fit the 2 inch ball tight and was loud and very bouncy. Phone sevrice ( not the employees) was slow. After bringing back the trailer 4 hours earlier then i said, you charged me a extra day because you didn't check it in. I called and put on hold twice (12 minutes). The person that did help me said I will be refunded 22 dollars but still haven't received a e-mail to confirm it was refinded.

GREGORY F. 
Clasificación:
1.0

Returned item in the 24hour window. Was charge a late fee of 20 dollars. App was not working but I was penalized. I want a refund immediately.

GAYLE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

I returned the cargo van. But the lights didn't turn off.

JESUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS M. 
Clasificación:
5.0

Dujuan and Christina have been wonderful. They are professional, thorough and courteous.

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

Great selections.

ARLENE S. 
Clasificación:
2.0

I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.

Moises A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

monica s.  |  First Impressions 
Clasificación:
3.0

My last month should have been prorated. I paid for all of December but only used it for 4 days.

Natalie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISSETTE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ray k.  |  First Impressions 
Clasificación:
5.0

UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES

LORENZO Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles m.  |  Overall Experience 
Clasificación:
5.0

Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available

charles m.  |  First Impressions 
Clasificación:
1.0

Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There's no carts to carry stuff to the storage absolutely nothing. Don't pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.

Yessica R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eryn k.  |  Overall Experience 
Clasificación:
5.0

Very helpful

elieser d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises S.  |  Overall Experience 
Clasificación:
3.0

One of the storage doors was not working

Marco A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

salvador g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dorothy e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

Good service

Arlette S.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Janice R.  |  Overall Experience 
Clasificación:
5.0

Employee was helpful, pleasant and courteous.

dorothy e.  |  First Impressions 
Clasificación:
5.0

Oneg, the Manager was great. I'm out of state and he was very helpful and professional.

JANET B.  |  Overall Experience 
Clasificación:
5.0

SERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINED

LORENZO Z.  |  First Impressions 
Clasificación:
4.0

Alarm went off every single time I accessed my unit

Bohdan s.  |  Overall Experience 
Clasificación:
2.0

They keep charging me even when I left and informed the employee!!!!

Khalid A.  |  Overall Experience 
Clasificación:
1.0

Staff not helpful and location not clean

Akash R.  |  Overall Experience 
Clasificación:
5.0

Great job

alfredo f.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful staff.

Ron S.  |  First Impressions 
Clasificación:
5.0

The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Gracias

Joseph L.  |  First Impressions 
Clasificación:
5.0

Friendly, helpful, accommodating.

JANET B.  |  First Impressions 
Clasificación:
5.0

Only issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service

willie p.  |  Overall Experience 
Clasificación:
2.0

My unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.

Anabel E.  |  Overall Experience 
Clasificación:
5.0

Oneg, was extremely helpful, friendly and professional.

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

I visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.

Mi T.  |  Overall Experience 
Clasificación:
1.0

Extremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.

Ezra N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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