a pleasure to work with this location. immediate service on arrival and immediate service on return. they were very polite. will rent from them in future when need arises.
DALE M.Customer Reviews for U-Haul Moving & Storage of Melbourne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wait time was too long and staff was surly. Rented me damaged trailer and i had to call roadside service immediatly after pickup.
DANIEL F.Had to wait abit long . Seems like the store needed some more help, like everywhere these days. The manager Tony Sure had his plate filled, but handeled everything so well.
PATSY G.Tony and his staff were fantastic and very helpful!
TIMOTHY P.Manager and staff were nice
JUSTIN D.The engine sound like it was going to blow up, wipers need replaced, cell phone volt did work. We were charged extra $80 for a moving dolly that was already in the truck.
kelly P.Nothing to improve, they were quick.
Thomas L.Fast In, Fast Out, Another Great Experience, Thank you.
George D.Make your call back calls when you receive them. I asked for a couple of call backs and never received one. So, I had to reschedule my installation. But when I did get there, the service was excellent.
Frank S.Always have what I need!
GARY S.When I picked the truck up, it had 1/8 of a tank of gas. Before moving furniture, I had to go to the gas station, as the vehicle stated there were 37 miles to go before I ran out of gas. When I returned the vehicle, I had to wait for staff to be available to check me out. The person who pulled in behind me was checked out before I was. The location appears to need some organization, so staff are available to help customers in the order in which they arrive.
LISA P.More people working the desk
norm L.1 person working and had an attitude. Waited 45 minutes to get helped and the guy was like o well
DONALD M.Guys are very friendly and comical. I enjoyments experience. Only thing I'd say is everyone must go there because they were busy at pickup and drop off and waiting when you have a deadline is difficult.
SHERRI M.Have more counter help available. I had a reservation and had to wait 1 hour to pick up my trailer.
JAY P.the best
JON S.just have to find a solution for the doors when u r trying to move stuff in and out
Angelique R. | Overall ExperienceU-haul had the nerve to charge me $3.08 extra because I went over the mileage they gave me by 7.7 miles. They made me turn the truck in 15 miles from my house. I even returned the truck with more gas then when I picked it up. Really petty U-haul.
Steven D.Tony and his staff were welcoming and professional. I will use this U-Haul location again. Thanks for the great service!
LAURIE S.This is a professional full up UHaul location and model for UHaul customers. My experience with UHaul is based on locations like this one and the Midwest City, OK location. Excellent is all areas, so expectations are set with these locations and the professionals who care about UHauls reputation. Fragrance World, really?
Robert S.We have in the past used U-Haul and will continue to use them.
EMORY W.The person who processed my rental was professional, friendly, and courteous.
Mariaelaina I.The guy working outside doing check ins was awesome. The other inside just told me to do the check in on my phone as he didn't have time to deal with me.
Matthew W.Joshua is a true professional, and very customer service orientated. I've only used this U-Haul location over the last 10 years. They never disappoint. Tony has an awesome store and crew.
Kevin B.The customer service guy was amazing and ver knowledgeable. He made our rental easy and enjoyable.
CARL B.The only complaint I have is that the cabin of the truck smelled of cigarette smoke. It was worse when I turned the ac on. Otherwise everything else was perfect. Would always use this location over others. I was pressed for time so I really couldn't ask for another truck.
ROBERT B.They gave us the wrong truck (local vs. Long distance) so the made my husband who is disabled move the contents of a 26 foot truck into another truck because the gentleman that gave us our truck wasn't paying attention. This put our move back which caused us to miss our loaders and unloaders because they were only available on specific days. Hubby had to do everything by himself
HEIDI H.Excellent customer service.
John B.Thanks to Tony
DANA B.My experience was very positive and helpful, and the atmosphere was very bright and positive!
JAMES B.Overall the experience was a nightmare due to the Movers hired thru U Haul did not show for the 2 hour prepaid unloading of furniture. This is not a blemish on this location as it was not under their control. Not one person in the U Haul spinoff MoveIt division customer service apologized or showed a drop of empathy. Having been in customer relations I will rate the operation with an F-. I had to deal with calling, wrangling and rescheduling these moving clowns as it was out of their hands. The movers called 2 hours late and then wanted $70 for additional travel miles to my location. They were still 1 1/2 hours away with an arrival time of 8:30pm. Original appt time was 4pm. A very sad ending to this moving nightmare.
Robbyn M.should of been refunded for unused time (7days)
Colette B. | Overall ExperienceKeep up the great work ðŸ‘
Edwin F.All staff were very helpful but Jay was amazing. The truck had some issues mechanically but it was manageable.
Christopher C.Li already left a review for this place on google. The manager of this place harassed me and made me perform ridiculous “brake check and turn signal light checks†over and over again in the rain and dark, while my 4yr old was asleep. And then when I questioned the manager for making me do this unnecessary nonsense which was taking so much time, he started screaming at me and then left me to check myself in alone in the rain with my 4yr old. Tony the manager should be fired from this job and get a job without any social comtact. The other employees at this location do a much better job than the manager and they should be recognized for it, while the manager should be fired.
JACQUELINE S.Employee started to fall a sleep while he was trying to help me
William P. | Overall ExperienceFirst of all would be great if you had a phone number that you could speak to a supervisor or anyone with some knowledge on problems that occur and need to be resolved, in special when U-hall is doing something ilegal and have a very poor management team like mr Tony Mc something, a extremely rude and arrogant person that does not know how to speak to a customer making jokes and disrespecting people like he did to me in front of other customers, but it's ok I'll make sure I'll see him in court and he will never disrespect another person , in regards to the illegal act , just want you people to know that I was charged 3 three times (different amounts) for a rent of a van ($19.95) for 2 days and drove 51miles x $.59 = 30.09 And I was charged Charge 1 $23.05 on 11/03 Charge 2 $22.41 on 11/03 Charge 3 $99.45 on 11/05 All three charges done wrong and still out of my account, hopefully will stay until I go to court so I can sued you for all the distress aggravation and wrong doing.
JORGE F.Staff was very helpful!
JAMES P.Slow service and rude employees. Not surprising.
Ian F.Great customer service.
WILLIAM B.BY FAR the best U-Haul rental and drop off facility in Melbourne, FL Easy access, easy parking, well organized drop off layout. Efficient, polite, competent staff. Highly Recommended
MICHAEL S.Return experience was horrific. Either understaffed or people just didn't give a damn. Waited 20+ minutes for someone to process the return of the trailer I had rented. Ridiculous.
ROBERT G.The in-store customer service was excellent. Very courteous, patient and professional!
Henry D.Everything was very easy and smooth. Employees were very nice and helpful
JAMIE C.N/a
MAURICE M.I waited about 20mns before there were someone available to provide service to me. Had an appt at 11am, and there was no one at the front counter to assist until 11:20am. Someone needs to be at the front office at all time.
ERLIN F.Rude - changed the dropoff location - gas issues - not helpful at all unhooking trailer, had to do it myself in the pouring rain - just a total nightmare
Glenn B.Cant really think of anything to improve on as I received excellent customer service, a clean easy to drive rental van, and quick and easy return. One of the best U-Haul locations I have ever used. Thanks for the nice experience!
DONALD C.Need to retrain staff on proper way to interact with and treat customers. I sent an email already with full details about my experience.
MICHAEL H.They charged me a cleaning fee and I brought the truck back the same way I found it.
JEREMY L.Storage was not available for me reserved for a month
William P.Had a storage reserved for a month came from Syracuse New York send you were three open units none of them were open disgusted
William P. | Overall ExperienceManager would not offer labor discount. I contracted for hitch on Toyota SUV. Initially job looked satisfactory, installed timely, and employees friendly. However, I discovered hitch blocked sensor for automated hands-free hatch release. I was not warned of this possibility. I asked him to remove it and refund. He would remove and refund the hitch but said removal would be additional labor, as much as $200.00, in addition to $300 install labor (2 hours). I offered $100 but not accepted. I will just have to live with this sour disrespect for U-Haul and aggravation that I will not have use of the hands-free option.
Bob C.Simeon Haley was the epitome of professionalism and made the rental and return process quick and easy.
BRIAN K.Nothing. Simian was outstanding
STEVEN P.great product great service
JEFFREY T.When we arrived, we were unable to do mobile pickup since the previous renter did not return truck before close of the previous day. We had to wait for the location to open to get our rental. They were awesome, getting it cleaned & getting us out. My only suggestion is better communication. It would have been nice if we were notified the evening prior that it would not be ready for mobile pick-up.
DENVER O.Awesome experience, everyone was friendly and very helpful!
Megan A.Everything was perfect!
JOHN K.I was a 1st time hauler & and staff made sure I was properly hooked up and ready to go! They could not have made it any easier!
MATT W.Customer service was awful (15 Oct @ 9:00am). The lady that took care of me was rough and rude. Turned out that she was having an argument with Mr. Tony and were fighting. Tony is not the best one (on customer service) but has taken care of me before, and at least he uses words like: hi, good morning/afternoon, etc. That lady is arrogant and is hurting the business.
AURELIO C.My unit got broken into twice and I lost all my belongings and seems like it was not cared about and when I went in last to talk to somebody before auction I was told to pay the balance and the only person they could talk to was my 16 yr old daughter who I listed as an emergency contact which she has no legal obligation to my contract and I asked if I could see what items where left due to the second break-in bc I was told it was pretty much empty as the first theft by a friend who rents a unit across from mine and was told I could talk to Tony the next day but he wouldn't want to talk to me bc there had been issues with him and myself I'n the past. I stopped your employee and informed him me and Tony have never spoke not got into it with one another and he looked at me as if I was crazy. I'm really upset about losing all my belongings due to theft and your employees seemed to not even be concerned and I lost everything and now I'm being way over charged . I don't think this is fair nor your business not provide a person with assistance in following up on 2 break INS so I will be contacting uhaul and making a complaint and reporting the actions being conducted as something seems odd and possibly being withheld information on what and who was responsible for the crime that was committed and how I was unheard and unit auctioned for 10 dollars and owing almost 600 and my everything stolen when I was told my belongings would be safe when I chose your facility.
Brandy A. | Overall ExperienceI received excellent service e from Mrs. Charlene who dropped off and picked up the uboxes at my previous home in Leesburg, VA. She was in regular communication with me and ontime for both drop off and pickup. She was very nice, professional and knowledable and let me know what all the steps were in the process. Many thanks to Mrs. Charlene for making this an easy and very pleasant experience during one of the most stressful moves I have done. Upon drop off the local Uhaul facility in Palm Bay, Fl was very professional and helped me get the uboxes moved from Palm Bay to Melbourne location on N Harbor City Blvd. The local N Harbor City location was very timely and helpful. Thank you Mr. Tony and team. Overall my experience with Uhaul and the Ubox process was awesome and will use again if needed in the future. Kareem Robinson
Kareem R.Tony was great!! He explained everything to me I needed to know and handled my account in an amazing manner. Thank you Tony.
Robin B. | Overall ExperienceStaff is helpful, friendly, and knowledgeable about their products and equipment. I wish I had chosen to move and store items to this facility sooner! It would've saved a lot of headaches!
Kristen C. | First ImpressionsThe guy working at 12 on Wednesday September 8th was great. My dumb a** couldn't find the self storage and he was super nice about it
tyler c. | First ImpressionsMan probably the best in the area period they where so helpful in these difficult times this county has been dealing with they made it ok somewhere. Thanks UHaul.
vener u. | First ImpressionsI rented I am in New Hanpshire. My son Josh Frary will see facility an access it to put my legit behind belongings in. He should have complete ascess.
Wendy S. | Online Move InThey were very busy when I arrived on a Saturday morning, but were very patient and helpful.
Richard L. | First ImpressionsAfter a stressful day with my movers arriving with only an hour notice. Joshua was a breath of fresh air and worked to assist me in securing a storage unit. I greatly appreciate his professionalism and his willingness to help.
CATHY B. | First ImpressionsTony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.
JOEL B. | Online Move InTony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!
Dawn M. | First ImpressionsPerson who helped us was so Helpful and kind
Danny D. | First ImpressionsBeing on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.
victoria o. | First Impressions