We are repeat customers, service was great then and better today. The only thing is the cost, but I know about inflation has cause this, but rather use your company .
PAUL G. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Melbourne
Testimonials From Recent Customers
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Fix the mobile drop off and pick up please and thank you. Sincerely your adverage Joe.
Joseph Z.Nice people and nice looking lace
James B. | Overall ExperienceGreat fast service
Dean L.Retrain Tony. Abrasive, snippy, rude. Others I had worked with there were professional (Mike) but would NEVER EVER use this location if I had to deal with this jerk.
charlene C.Hire more employees like your manager, Tony McCart
Christine A.The truck had a leak in the driver sad cab corner . Several boxes were wet .
Sean G.Rental vehicle reeked of weed and cigarettes and was filled with trash, was not cleaned out from the previous person. Truck broke down in York, NE probably from lack of maintenance.
MATT T.My contract was for drop off in Sebastian FL. I was not allowed to drop off in Sebastian and was forced to drive an additional 25 miles, at my expense, to drop off in Melbourne / Palm Bay FL. This is not acceptable. If Sebastian was not available the on-line system and the pick up location should have advised me. It leaves a very bad taste for Uhaul.
Gary G.Issue with storage. It was upstairs with no steps. Manager found a replacement at ground level for me. He is the best!
Bryan C.Stop charging a whole day when 20 mins late after store closed, even when you do a contactless return. Makes no sense and you charge a after hours fee of $20, why when I check the truck in myself? Just a way to get more money.
Suzette F.The guys at the front desk are pleasant and friendly.
Cheryl T.Very friendly and capable staff. check in and check out very easy.
john P.This was an alternate location since the original location did not have the reserved equipment even after confirmation.
Naim T.We were told we had until Tuesday Sept 6 to return or a $20 a day fee would apply, well we returned on Tuesday and was charged the extra fee. Workers need to give correct days/times.
Denise C.All good great support
randolph B.The staff here will go above and beyond to help their customers. The Property Manager Tony helped me so much, and I'm grateful for everything he has done. If you have any issues reach out to Tony, and he will point you in the right direction. This place is awesome.
Carlos W. | Overall ExperienceGreat customer service.
Robert C.No issues with dropping off Just will never use Uhaul again Very bad experience
Jennifer D.All very professional and helpful keep up the good work.
randolph B.The only comment is I didn't realize that there wasn't going to be somebody there I'm hitching the trailer. If I had known I was supposed to I would've paid attention to him doing the hook up I had to have the mechanic next-door unhook the trailer for me he was very nice and helpful so all turned out well thank goodness
christine V.We had trouble accessing our Ubox containers in a timely manner. I am not sure the reason therefore unable to recommend an improvement idea
Sharon Q.When a customer rents a U-Haul piece of equipment they should have any money owed to them be immediately put back on their card. I know from experience that it can be done. When a Business tells their customer that it's the customer's bank making them wait that's an outright lie! Businesses get their money right away so why can't they give their customer's their Money right away!!!
Ronald B.Thank you for being so kind to me!
Elizabeth S. | Overall ExperienceI was given a van with no spare tire. Road service did come and replace the tire. I was at home so it wasn't too bad. If I had been out in the hot weather it would have been horrible.
Charlotte M.This location needs more workers, so customers can be assisted expeditiously. There was only employee manning the counter and lines as long as six- eight people waiting to pick up reserved trucks. He worked as quickly as possible but folks in line were anxious because the line was really long. Plus, it seemed as though there was only one person checking in trucks outside to make sure they were ready to be picked up. This is a busy location, so please try to get some more employees on board!
William R.Good service and friendly
Henry N.As is with many companies today, understaffing is a huge issue. The employees are great but can only handle so much volume. Hire more people to shorten wait time, increase service and fulfill promises with integrity. When you have an appointment and/or a reservation make sure you show up for the customer who shows up, waits in line and then must reschedule because you are short staffed
Sharon Q. | First ImpressionsLines were to long and not enough staff. They gave me the key to a UHaul van but didn't let me know where to find it on the lot. Very unorganized.
Jodi O.Nada
GREGG M.Stephanie and the other gentlemen at this office are working insanely hard. They were all very helpful and went above and beyond. However, the online booking system for pickup trucks is appallingly broken with unpredictable or non-existent returns. We showed up and the vehicle was not available because of a glitch in the reservation system; hours later, Stephanie and the team made everything right, but it was pretty awful with two small kids in the car to drive to the location and find that our booking was not available. Regardless, I can't praise the team enough for their helpfulness and amazing attitudes in their incredibly stressful and demanding environment.
Johnathan B.More staff in the mornings or prioritize customers that made on line reservations.
Tim A.Quick & easy rental. Thank you
Patricia C.Very friendly service. And they were quick and efficient.
ELIZABETH M.Ok service. Appear to be understaffed
David M.Professional service with a smile. Thanks for the excellent service provided.
Christian B.Expediant and courteous. Keep up the good work. ¡Gracias!
Christian B.The building was extremely short staffed but the staff that were there were great. However my trailer did let water in
Adam M.Eric was awesome! Thank you guys for leaving a trailer dolly outside, it made unloading for return so much easier.
Anthony M.Stop processing payment until you know the real charge. I was charged 100 dollars on estatmated bill when the real charg was 36 dollars. And was told this would drop off by end of day to reflect real change this was not true the change for 100 dollars remains and now I have a late payment on another bill I had to pay this weekend because of the over change.
louis M.signage or notice of how drop off works. if you are not great at driving these vehicles or do not know this store it is tight to move around in
amy G.Team all very knowledgeable and helpful when reserving and when I picked it up. At Pickup I had to switch hitch ball size and guy was great making the switch quick and easy.
GEORGE S.Eric was awesome! Very polite and professional!
Donna F.Fast easy
Robert C.Helpful, very responsive and knowledgeable about issues and solutions for moving.
John B.Deliver the Uhaul boxes on the day they were scheduled. Improve your Customer Service at this location. We called and they could not answer questions, regarding the status of our delivery.
Stacey L.I was in a homeless situation I put my stuff in storage over a year couple times at Rocky times getting my payments Tony and his staff are amazing shouts out to Jay and Kristen I won't go anywhere else but you all my daughters are so over the moon because they have their things back they will work with you as long as you keep in contact with them and I love that they are above and beyond for me 💞
misheara H.Just want to thank all the guys at the US 1 and Babcock location for all their help and patience.
Crystal M.After hours return did not work. Spent over an hour trying to return trailer. Tried to use my account. No retail shown. Tried to return not using account. Only showed truck rented in 2020. Had to return Monday morning to confirm return. He was very helpful Monday.
Jeffrey B.Asequible
MOHAMED A.Always had good service at this location. Moved here three years ago and when I need a trailer I go to this location. Gracias
Iryll J.Stephanie was wonderful to meet and work with. I found her to be friendly, professional and went out of my way to help. Note: My truck reaked of cigarette smoke. I was told the product that is used to get rid of those smells were out of. It also needed to be cleaned better. Stephanie took care of that for me by getting some wipes and going over the inside of the truck again. I just felt they should not have rented out the truck if they were waiting on product and the truck was not completely cleaned. Other than that my experience was great.
Stephanie C.Like a majority of businesses in this economy, understaffed therefore longer wait times. I need to become more adept at online and apps.
Joe C.Figure out a better reservations system. Discussed pickup location with agent, even directions. Then arrived and found reservation made at a different location. Luckily a substitute trailer, slightly shorter, was available. Then actual paperwork took a very long time trying to photograph driver's license, while others waited in line. Terrible.
PETER S.A huge thank you to the representative who assisted us in the office and helped us get all checked in for our unit. He was extremely helpful, friendly and knowledgeable.
Tammy S. | First ImpressionsPeople at the u-haul were very very nice and they worked with me as much as they could. It was my Storage unit I've had a lot of money problems and that's why I got such a small unit to put my stuff because I had no place to live but the people At u-haul we're wonderful to me. My phone was broken and I could not call back or anything to try to save my save my ear net but it was not at all their fault by any means. I have to thank them a lot for helping me over the months that they did I would always give a good review to anybody Ask me about my unit I told quite a few people to go there because the people helped so much and tried everything they could to help me keep my unit thank you again
SUSAN S. | Overall ExperienceThe double keypad entry is inconvenient. Not sure why we were never offered card access, The threshold of the entry door makes it difficult when you have a full cart of items that you have to pull over that threshold. Rates are steep for what you get.
kurt s. | Overall Experiencethank you!
mary s. | First ImpressionsTony and his entire team were great to work with the entire time. They took care of all of my questions and concerns. I will totally recommend this facility to everyone and definitely use them again if needed.
Robin B. | Overall ExperienceTony the manager and his staff have been very helpful and accommodating every step of the way.
Jeffrey C. | Overall ExperienceTony was so kind and helpful!!
June S. | First ImpressionsBig Chungus
Garrison B. | Overall ExperienceExcellent customer service
richard f. | Overall ExperienceLights are needed in the room
JOHN H. | First Impressionsjust have to find a solution for the doors when u r trying to move stuff in and out
Angelique R. | Overall Experienceshould of been refunded for unused time (7days)
Colette B. | Overall ExperienceEmployee started to fall a sleep while he was trying to help me
William P. | Overall ExperienceHad a storage reserved for a month came from Syracuse New York send you were three open units none of them were open disgusted
William P. | Overall ExperienceMy unit got broken into twice and I lost all my belongings and seems like it was not cared about and when I went in last to talk to somebody before auction I was told to pay the balance and the only person they could talk to was my 16 yr old daughter who I listed as an emergency contact which she has no legal obligation to my contract and I asked if I could see what items where left due to the second break-in bc I was told it was pretty much empty as the first theft by a friend who rents a unit across from mine and was told I could talk to Tony the next day but he wouldn't want to talk to me bc there had been issues with him and myself I'n the past. I stopped your employee and informed him me and Tony have never spoke not got into it with one another and he looked at me as if I was crazy. I'm really upset about losing all my belongings due to theft and your employees seemed to not even be concerned and I lost everything and now I'm being way over charged . I don't think this is fair nor your business not provide a person with assistance in following up on 2 break INS so I will be contacting uhaul and making a complaint and reporting the actions being conducted as something seems odd and possibly being withheld information on what and who was responsible for the crime that was committed and how I was unheard and unit auctioned for 10 dollars and owing almost 600 and my everything stolen when I was told my belongings would be safe when I chose your facility.
Brandy A. | Overall ExperienceTony was great!! He explained everything to me I needed to know and handled my account in an amazing manner. Thank you Tony.
Robin B. | Overall ExperienceStaff is helpful, friendly, and knowledgeable about their products and equipment. I wish I had chosen to move and store items to this facility sooner! It would've saved a lot of headaches!
Kristen C. | First ImpressionsThe guy working at 12 on Wednesday September 8th was great. My dumb a** couldn't find the self storage and he was super nice about it
tyler c. | First ImpressionsMan probably the best in the area period they where so helpful in these difficult times this county has been dealing with they made it ok somewhere. Thanks UHaul.
vener u. | First ImpressionsGreat all around.
STANLEY T. | Overall ExperienceI rented I am in New Hanpshire. My son Josh Frary will see facility an access it to put my legit behind belongings in. He should have complete ascess.
Wendy S. | Online Move InAt first they gave the storage I had for Saturday away tried to call to tell them it would be Monday but they got me another one. Thanks for your help
Bernice B. | First ImpressionsThe storage unit access and location of my unit is making me cancel. The unit is above another unit and had to use this metal ladder system to reach my unit. I was storing a huge Weber grill. Found another place with ground level access for half the price
Marie Y. | First ImpressionsThey were very busy when I arrived on a Saturday morning, but were very patient and helpful.
Richard L. | First ImpressionsAfter a stressful day with my movers arriving with only an hour notice. Joshua was a breath of fresh air and worked to assist me in securing a storage unit. I greatly appreciate his professionalism and his willingness to help.
CATHY B. | First ImpressionsThe system was down, but I was still able to rent a unit and the manager gave me a free month
Derek R. | First ImpressionsNot user-friendly coming and going the doors can't stay open everything gets knocked off your card as you're coming in or going out because you don't allow the doors be propped open no place to park
Wesley F. | Overall ExperienceTony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.
Judith B. | Online Move InTony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!
Dawn M. | First ImpressionsIt was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!
Danielle W. | Overall ExperienceI want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria Cozzoni
MARIA C. | Overall ExperienceI think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.
Patrice S. | Overall ExperiencePerson who helped us was so Helpful and kind
Danny D. | First ImpressionsTony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David Boyle
David B. | Overall ExperienceThank you Mike and Zack
betty s. | Overall ExperienceLesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage "locker" (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.
REBEKAH P. | First ImpressionsBeing on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.
victoria o. | First ImpressionsAccess to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.
Michael E. | Overall ExperienceTony operates an A1 place.
Jeffrey C. | Online Move InThe cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.
Shelby C. | Overall ExperienceKelli was excellent
Barry C. | Overall ExperienceI have used this facility several times and each time I had great professional service. The customer service is outstanding!
Kristie G. | First ImpressionsA good experience
Finbarr M. | Overall ExperienceCustomer friendly
milton c. | Overall ExperienceAwesome folks
Horace e. | Overall ExperienceEverything was great only thing is the prices for storage facility was higher than most storage facilities.
WALTER L. | Overall Experienceonly reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup
Christy B. | Overall ExperienceIt was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!
LORI B. | Overall ExperienceHousehold furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..
Denise L. | Overall ExperienceI was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly
robin b. | Overall ExperienceMy only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Gracias
Kenneth P. | Overall ExperienceI would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Gracias
Robert F. | Overall ExperienceHoward helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!
Robert F. | First ImpressionsCustomer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere
Constance O. | Overall Experiencemost of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.
MARILYN M. | Overall ExperienceAccess to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in
Karen W. | Overall ExperienceTemp seemed a little warm
CHRIS S. | Overall ExperienceHad a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.
Sean A. | First ImpressionsNo comments at this time.
inga s. | Overall ExperienceCustomer service exceeded my expectations
maura a. | Overall ExperienceNinguno
Douglas W. | Overall ExperienceTony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.
Amber S. | Overall ExperienceI tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service
EUGENE G. | Overall ExperienceTony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating
George T. | Overall ExperienceAbby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!
Sophia L. | Overall ExperienceI was well pleased with uhaul company I will use again in the future.
Murdella L. | Overall ExperienceI was always pleased with the customer service.
terry F. | Overall ExperienceI had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.
KELLY D. | Overall ExperienceGreat service and professionalism.
Robert D. | ReservaciónExtremely understaffed. Took an hour and a half for something I already had reserved.
Ashley D. | ReservaciónGreat staff!
PAM M. | Overall ExperienceHad climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.
Kirk L. | Overall ExperienceI appreciate everyone’s help. Wayne was amazing
SAMANTHA G. | Overall ExperienceThey were nice
yun l. | Overall ExperienceThe tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.
Brian S. | Overall Experience