Comentarios de los clientes para U-Haul Moving & Storage of Melbourne

Hire better people with a better attitude. Some employees at this location are very rude.

As nice as the pickup was, the drop-off was terrible. It started with two ladies confronting me when I arrived to drop off the truck and trailer. They were obviously unhappy where I parked and both came out at the same time and told me to move. When I explained that i was. It comfortable backing up the trailer in such a tight location, they ruddy said that they could not either. After gettto the correct spot, I witnessed 4 other trucks returning do the same thing I initially did so it was obvious to me that their signage was not easily visible when folks first turned in. I'm sure it can be frustrating but rather than being rude to the travelers, I would hope that they too could see that there is a problem this issue could be resolved by adding signage close to the entrance or moving the checkin area.

Mikey was awesome. He kind of made my day!!

Gasoline price charge was high for only being a hairline under the limit.

Perfect experience.

Fix leaky trailer.

The lady that hooked it up was fabulous. I didn't catch her name blonde younger lady very nice made sure everything was all good to go even explained about after hours just in case since I had it checked out longer than needed just in case. However it was returned during business hours and everyone was super helpful. The gentleman outside unhooking and checking you back in was super helpful and very efficient at his job. He had the trailer checked back in and my receipt emailed to me before I even pulled out! I have used uhaul several times and have had some terrible experiences but this one was by far the best very well put together clean and very time efficient with their time and the customers time. It was the quickest pickup drop off ever thanks again!

It was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!

All were excellent!!

The young lady that helped me was terrific!

Very friendly and accommodating.

The truck was in good running order. One of the tie down straps on the auto transport trailer had to be re-tightened at every fuel stop.

Gm Tony McCart shouldn't be managing of any thing poor people skills if given the opportunity I will never return to this location.

The drop off experience I had was extremely positive. I did not even have to get out of my vehicle. I have used this locations a number of times in the past. They continue to exceed my expectations.

I dropped the vehicle off after hours and in the dark, cannot offer any comments

Best uhaul in the county

Nice old gentleman

Hire more people like Lori. She was incredibly helpful. I mean single handed wonder woman! We had a seamlessly perfect experience thanks to her (even while the in house IT system had an outage). Great communication skills and wonderful accommodation ensuring that when we got there after office hours that we would not have an issue.

truck was a V10 and it had bad low mileage per gal. suspense wast trouble bounce all over the place , hard to keep on the road

Nothing. The Truck rental experience was seem less.

First of all I should not have to inspect the vehicle and take my precious time. The owner of this location was a true ass! You should've walked me out to my vehicle and let me know which one was mine. When I was checking out my vehicle he was paying more attention to his employees and the mailman! I will be putting A bad review on any website I can fine.

I've been going to this location on and off for the past 7 years. Excellent customer service, great price and convenient. I wish the corporate process was quicker but I understand it still takes time to print contracts and check out vehicles. Seems like it takes 15-20 mins per customer to get out the door.

Good selection if you can get it. If a customer reserves a 15 ft truck, a 26 ft truck is not necessarily a reasonable replacement. Also, the tank was only quarter full. Instructions by the attendant at the time of rental to verify the fuel level are necessary. It cost $40+ to get the tank up to 5/8, but I guess that's on me.

Mikey was great but the rest of the staff was rude. I would not use this location again

The young Lady that runs the facility was Extremely helpful as we were under a severe time constraint. I would recommend that upper management take a serious look at her for promotion or future management duties. Thanks to her we were able to circumvent a 48 hour delay and we're able to return home a day early. Thanks once again, her EFFORT did NOT go unnoticed. Mike and Brenda Calkins

Was overcharged $500 without an explanation as to why. I am supposed to be getting a refund but I have not yet received it. Also, I was not made aware of the overnight charge when initially renting the trailer. I had scheduled to drop it off the next morning to avoid that charge. If I'd known I would be charged extra, I would have just brought it back the next day.

Awesome!!

Took over 30 minutes to be waited on.

Good service.

I want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria Cozzoni

Everything went Well!

We had to wait a bit to get helped, but everyone was great and the equipment couldn't have been better. Originally, we stopped at a small business who rented UHauls but the place was a dump and are so glad we drove farther to get quality service in a safe environment.

Hard working crew

Tony runs a tight, happy ship. Great customer service, highly recommended.

I think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.

Big place which makes it much easier for return. The return section was well signed. I didn't have to wait long before someone came out to help and then it was fast and easy

Zachary was great.

If your general manager is helping a customer and gets a call he should ask the caller to hold and continue helping the customer. The opposite happened to me. The manager received a call mid way thru booking my rental and spent 15-20 minutes on the phone assisting the caller. I was quite irritated 😣

The overall experience was great. The employees were very nice and extremely helpful! The rental and the weeks up to getting moving supplies and setting up the truck rental were as easy as could be!

More staff and not charge for fuel when a customer brings the equipment back fueled up.

Person who helped us was so Helpful and kind

Hand truck was not there

We will be using this location again in a few weeks.

Staff and facilities was great!

Great rental experience.

Staff had no idea what was going on with reservations or how to use the POS and reservation systems. The wait was very long (1 hour) to pick up our truck for which I had already reserved and checked in.

Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David Boyle

Top notch

Staff are courteous & helpful

Rude and in a hurry to help others then helping check truck in

Nothing. They're doing great! 🙂

Very good service - would use again

Thank you Mike and Zack

Do maintenance on all equipment, ESP long distance rentals!! We rented for a 1600 mile trip and were assigned a vehicle that had bald tire that finally blew out on a busy interstate. Truck was loaded and we were pulling a trailer behind the truck. We waited 4 hours along a busy interstate highway for assistance after calling your Roadside Assistance number at least 4 times. We were first offered a truck that would barely start, muffler off and filthy dirty inside the cab. We demanded another truck and were given one that had bad tire, which eventually blew up along a busy interstate. POOR MAINTENANCE ON TRUCKS!!

The business is located on US one on a bend in the road and it can be very tricky to enter or leave the parking lot safely due to the fast traffic on the bend

Very clean, convenient and well run. Everyone knew what to do from start to finish. We will be back.

Nothing

Nothing to suggest, check in and check out was a breeze, equipment functioned flawlessly!

Staff was EXCELLENT!!

Very quick and efficient, excellent service. immediate service and out the door quick.

Tony is a great manager.

Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage “locker” (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.

Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.

Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.

Tony operates an A1 place.

The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.

Kelli was excellent

I have used this facility several times and each time I had great professional service. The customer service is outstanding!

A good experience

Customer friendly

Awesome folks

Everything was great only thing is the prices for storage facility was higher than most storage facilities.

only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank you

I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

Temp seemed a little warm

Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

No comments at this time.

Customer service exceeded my expectations

None

Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

I was well pleased with uhaul company I will use again in the future.

I was always pleased with the customer service.

I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

Great service and professionalism.

Extremely understaffed. Took an hour and a half for something I already had reserved.

Great staff!

Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

I appreciate everyone’s help. Wayne was amazing

They were nice

The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.

Great service. Clean storage. Nice people.