Customer Reviews for U-Haul Moving & Storage of Mechanicsburg

8,388 comentarios

4725 Gettysburg Rd   Mechanicsburg, PA 17055
(@ Rt 15)

(717) 763-7677

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(717) 763-7677

4725 Gettysburg Rd
Mechanicsburg, PA 17055
(@ Rt 15)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Barry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

We have used this site many times and is excellent. Friendly and helpful and equipment is well maintained and clean. Next time i may do round trip with their truck for the excellent service. A little more money but beats picking up a disgusting truck from somewhere else.

Kelly L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LENDA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARTHIK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
3.0

My recommendation would be to improve the check out/ check in process for faster processing. Staffing seems to be limited as people are not always in the office to help.

BENJAMIN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Very helpful got me in the truck and trailer I needed for a good deal compared to towing companies would choose them if your looking to tow your own vehicle

DARIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam T. 
Clasificación:
4.0

Everything was fine with this rental experience. But the location seems like it could use more staff to expedite the renters and supply purchasers.

Jeffrey M. 
Clasificación:
5.0

great place everybody was very helpful ed was very nice and helpful and the lady in the morning

edward C. 
Clasificación:
5.0

I don't think you have to do anything everything worked out well no problems people are very friendly in and out

Robert S. 
Clasificación:
4.0

Maria was efficient, friendly and makes a good impression especially at 7:30 am.

BRIAN W. 
Clasificación:
5.0

The two guys that helped me when I got there were great. Excellent customer service and very helpful. The guy that checked me out was awesome too. Very quick.

ANGELA Z. 
Clasificación:
5.0

Excellent service from beginning to end. Highly recommended and will use again.

WILLIAM J. 
Clasificación:
5.0

Everything was great. The fella inside and then outside attendant communicated on walkiws s as of got us going quickly.

FRED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

The only complaint that I have regarding the mobile pickup is that they had to confirm my identity prior to renting. I had uploaded my drivers license several days before for verification, but still had to take pictures again and provide a reference to be checked before picking up the truck. This resulted in another 15 minutes at the location that I lost the use of the vehicle. Otherwise- everything went great.

Jennifer D. 
Clasificación:
1.0

Interactions with customers from employees in the lot needs improvement. One of the worst customer service experiences my husband and I have had. The only saving grace was the nice women inside who helped us out when we were directed inside even though we had a Mobil pickup we were trying to finish in the car. I would never send a friend or my family here based on what we dealt with today and the poor attitudes of the employees in the parking lot. I have never been spoken to with such horrible attitudes in my life.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWS S. 
Clasificación:
5.0

Stop bait and switch marketing. Rented from my local UHaul location, but switched at last minute to one 25 miles away. Lost time, cost to drive my vehicle to and from new location (.58 cents a mile) use of my vehicle for the day and had to pay 50 dollars more in milage for your truck. Should and will in future use Penske.

Joseph B. 
Clasificación:
5.0

Good place

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

Quick and helpful. Great staff. Good location. Good equipment. I'm a repeat customer here and will continue to be so.

KRISTIAN C. 
Clasificación:
5.0

As soon as I opened the truck door it smelled so badly like cigarettes. I went inside to let them know and they said they would make a note in my contract. I would have rather gotten a new truck but I was in a rush to move. I had the truck for two days and the smell was so bad it gave me a headache and made moving harder because my family member with asthma couldn't ride in the truck with me. I can't believe a truck that smelled that bad was approved to be rented.

JALEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
5.0

The truck and trailer were hooked up ahead of time for me. Clayton is outstanding and would recommend this location always.

Zeren E. 
Clasificación:
5.0

Patrick is very customer friendly,he is a great employee

Jimmy F. 
Clasificación:
5.0

Nada

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS T. 
Clasificación:
1.0

As soon as I walked into the shop I was not greeted by anyone instead I had an employee tell me to move my car which hadn't even been parked my fiancée was in it while I located our truck. I explained this to the man literally right in front of the lady at the counter. Then I approach the counter and instead of greeting me or asking me to move my car she proceeded to tell me to move my car, after already hearing what I just told the gentleman right in front of her. I said this to her that I had no intention of parking there I was just attempting to locate my truck as advised to on the website. TERRIBLE customer service. Never at any job I've ever had would I imagine NOT greeting the customer just ordering me to move my car that again wasn't even parked! I will not go to this location again. Honestly I may not use uhaul again. Left the absolute WORST taste in my mouth. Not to mention the truck u gave us had a headlight that kept falling out. What if I were to get pulled over? Was I to tell the cop the uhaul man said it was okay? Just a terrible experience overall!

Melanie H. 
Clasificación:
5.0

Dropped the trailer off after hours. I was happy to be able to do this around my schedule. The trailer did great! I hauled an old truck 400 miles with no issues.

GLENN S. 
Clasificación:
4.0

Be sure that the customer knows about you precheck in text. I did not get it until the next day. Also the truck was reading metric so no correct mileage could be read before the truck left.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERCE K. 
Clasificación:
5.0

The service was great. The online service was great for check out. The interior cab was dirty.

SCOTT L. 
Clasificación:
5.0

The people in Mechanicsburg were fine they did their job they explain to me how the mirror been taught down so hard it couldn't possibly moving that's why I couldn't do anything with it I said I was lucky to be alive alive

Donald M. 
Clasificación:
5.0

I have been to this location multiple times during this move and was always greeted warmly. They had a solution for whatever I needed. I highly recommend it.

Jeffrey N. 
Clasificación:
5.0

Customer service was above and beyond. Very pleased very accommodating

SHERRI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
5.0

Just keep doing what you are doing now. Great service.

PATRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY A. 
Clasificación:
3.0

I was a little discouraged because when I contacted U-Haul to reserve the trailer, I was under the impression I would have it for 24 hours. When I picked it up, I was told I had to return it the next morning at 730, then it was 9, or even 10. The individual who was working told me that they had someone coming in at 1030 to get this one, even though there were 3 in the lot of the same size that I observed. I did not argue, I just accepted this. I do not believe I will be coming back for any more service here anymore. I was unable to complete my task and this made me miss out on a few larger items in Pittsburgh that I needed to purchase and move.

jeffery C. 
Clasificación:
3.0

The battery went dead and had to get a jump from a friend. I only used the flashers as one would expect to use during the loading phase. Not acceptable.

STEPHEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY T. 
Clasificación:
5.0

Smooth pickup and return. All done very quickly

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette M. 
Clasificación:
3.0

The quote i was given on the phone wasn't close to what i paid. I was told $36 and ended up paying $63 for a 18 mile round trip. Awfully expensive for a short trip.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

candace O. 
Clasificación:
3.0

Disappointed in the misinformation from Uhaul and thee emails they send from corporate compared to what can happen on store level. I had a free rental but should have been at a different location but Uhaul.com sent me there. Now I had to pay. Not happy!

Lysa H.  |  First Impressions 
Clasificación:
4.0

Clayton quickly addressed the ABS system warning light that was lit on my dashboard at pick-up. He did some troubleshooting and worked 15 to 20 minutes to correct the problem. The install of the hitch itself was a quality job.

Janet K. 
Clasificación:
5.0

quick, easy, and organized. Did have to pick up later than originally asked for but all worked out

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dongsik S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wagdy W. 
Clasificación:
5.0

Awesome

SHIKENA K. 
Clasificación:
5.0

Location and employees were GREAT Vehicle did not start on several occasions and had to be jumped. it held up or move and was disappointed in that.

Gina M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yahya K. 
Clasificación:
5.0

Good experience, very helpful agent. Van clean and well maintained.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gokhan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN K. 
Clasificación:
5.0

Very professional and knowledgeable in answering questions about my specific moving issues. Picking up the rented Uhaul and returning it was very fast and easy.

JANET H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

Especially liked the gentleman who checked my vehicle when I returned it. He was extremely courteous and friendly.

SUSAN G. 
Clasificación:
5.0

Fast service

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wagdy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
5.0

The app checkin process was a bit confusing.

Ryan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahlon L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison B. 
Clasificación:
2.0

Explain details further. Was not discussed at time of reservation that pictures needed to be taken and submitted through app. Resulted in having to pay co-pay for scratches that were not caused by me. Maria did not explain fully and seemed rushed through the details She did not make sure that all items were covered with the customer and relied on an app to notify me. Unfortunately the text message was not seen until in the store discussing with her at time of drop off. The items that were discussed during pick up were the items that were highlighted on the printed contract which were, name of contact, time, fuel levels and estimated mileage and rates if gone over mileage. The only time an app was mentioned was to take a picture of my license.

THAD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

excellent experience can highly recommend

PETER S. 
Clasificación:
5.0

Maria was very pleasant and helpful with my questions regarding the U-Haul mobile app. And in person contact.

joel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL K. 
Clasificación:
5.0

Reserving, picking up, and returning was SO EASY! The front desk person was helpful, and returning with my phone was straightforward. The van is so nice, loved having a back up camera & blind spot mirrors. My only complaint would be locking the doors- the driver side button didn't work to lock all the doors at once so we were walking around the van and locking each individual door- Didn't figure that out.

LAURA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L.  |  Overall Experience 
Clasificación:
5.0

First time renting a truck. Very easy.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

Drop off was a little confusing

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
5.0

My rental was made easy by a friendly helpful customer service person. The return was the same. The vehicle was exactly what I needed for the day. I would highly recommend this U-Haul location.

THOMAS K. 
Clasificación:
5.0

Fast and very good customer service for both pick up and dropping off the trailer. Very helpful.

Benjamin P. 
Clasificación:
5.0

Everything was easy! Staff was helpful

Thomas M. 
Clasificación:
5.0

Really liked the in line check in and fast truck return

Colleen S. 
Clasificación:
5.0

Maria was absolutely awesome. Will for sure recommend to others and have been since she helped me rent the storage unit. A++++

Anthony N.  |  Overall Experience 
Clasificación:
3.0

Many times the gate was blocked and the entrance they had trucks parked and I couldn't get back to my unit. They also raised the rates recently

troy h.  |  Overall Experience 
Clasificación:
5.0

These folks were absolutely great they knew exactly what they were doing also the trucks were clean smelt new frash gassed up . Stoarge unit very well taken care off. .very secured feeling wasnt scared of my surroundings. .

Alice F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina Ann W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S.  |  Overall Experience 
Clasificación:
5.0

--

Richard P.  |  First Impressions 
Clasificación:
5.0

I am so pleased with my unit and that the U-haul representative, at my initial call, was spot-on with the necessary unit size. She was so accurate!!

Kelly F.  |  First Impressions 
Clasificación:
4.0

Disappointed that there were no lights in the unit itself but it was nice, clean, and free of dirt and such.

Richard D.  |  First Impressions 
Clasificación:
5.0

Staff were super helpful & quick with completing the process.

Julia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karlette T.  |  First Impressions 
Clasificación:
5.0

The staff was the best part of the experience. They were helpful, professional and very efficient.

jade b.  |  First Impressions 
Clasificación:
5.0

Marie Waters was OUTSTANDING... she should be commended and recognized as a TOP U-Haul employee!!

Robert H.  |  First Impressions 
Clasificación:
4.0

Only thing that upset me was them not having my unit available that I had confirmation number for. Beside that they were absolutely great all the way around

Alice F.  |  First Impressions 
Clasificación:
5.0

Pleased with all communication start to finish

Katherine B.  |  First Impressions 
Clasificación:
5.0

Very happy with price and size of unit. Staff was patient and courteous.

Anne G.  |  First Impressions 
Clasificación:
5.0

Excellent for product and services but the frequent increase in storage unit price does not seem to be fair or justified.

Donna A.  |  First Impressions 
Clasificación:
5.0

Very professional experience

maryann m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA C.  |  First Impressions 
Clasificación:
5.0

I haul make the experience of moving my son from Virginia to Pennsylvania much easier than I expected. It was easy to reserve a truck in VA and drive it to Pa returning it there.

Brian s.  |  First Impressions 
Clasificación:
5.0

Your service as usual has been excellent. I continue to be an ongoing customer thanks to you and your staff.

Wesley F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Enganches para remolque

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