Comentarios de los clientes para U-Haul Moving & Storage of Manassas Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Manassas Park

Clasificación general:

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Gotwononda G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Amanda F.
Clasificación:

El cliente no dejó un comentario.

LIDA CECILIA C.
Clasificación:

El cliente no dejó un comentario.

KACIENICHOLE F.
Clasificación:

El cliente no dejó un comentario.

SHANEM S.
Clasificación:

Very courteous, friendly & professional staff. I've been using this location for the past several years and every single time was a smooth and relaxing transition. Thank you guys again.

ROBERT C.
Clasificación:

The best customer service ever...

Mauricio P. | Overall Experience |
Clasificación:

Great service. I will strongly recommend U-Haul

Deborah D. | First Impressions |
Clasificación:

Always good to work with this location.

MOBEEN A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Vince B.
Clasificación:

Great Manager! Melva is Top-Notch, great people to work with. Highly recommend this store!!

ROBERTLUTHER L.
Clasificación:

El cliente no dejó un comentario.

CURTISONEAL M.
Clasificación:

El cliente no dejó un comentario.

Rosa K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PETER B.
Clasificación:

El cliente no dejó un comentario.

James F.
Clasificación:

The Manassas Park Store was exceptional. Great friendly staff who really did a super job helping me figure out what I needed and then scheduling it.

James F.
Clasificación:

El cliente no dejó un comentario.

DELBERTGEORGE H.
Clasificación:

My entire experience at this location was positive. I made several visits to this location prior to picking up the vehicle and on each visit I felt welcomed; very helpful and courteous staff.

TADESSE B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVIDALAN M.
Clasificación:

Need more trucks...however time of month didnt help

Katherine J.
Clasificación:

El cliente no dejó un comentario.

Susie H.
Clasificación:

El cliente no dejó un comentario.

WILLIAMGERALD L.
Clasificación:

El cliente no dejó un comentario.

JAIMEF W.
Clasificación:

El cliente no dejó un comentario.

Francis D.
Clasificación:

El cliente no dejó un comentario.

Scott G.
Clasificación:

Overhaul the online/app-based rental procedure. It takes FAR longer to do that than to go to the counter and do it in person. The additional need to have a second party verify your identity is clunky and unnecessarily involves additional phone calls. I will never use the app again to pick up or return a rental.

Adam E.
Clasificación:

The truck that I rented had an issue with the key cylinder. When I was at my destination, I had to call the store letting them know that I could not start the truck. The person who answered the phone clearly knew about the issue as I was instructed to "just jiggle the key". To their credit, this did address the issue, but this should not have been an issue as the vehicle should not be going out where the renter has to be instructed on the special trick to get the vehicle started.

FRANKLIN H.
Clasificación:

Nice personas on desk

JAMESALAN G.
Clasificación:

The employee who checked me in didn't cover her nose with her face mask. She drove the truck from the back to the front and assured me that the gas tank was full. I drove it 117 miles. I put 18 gallons of gas in it which was very odd. I saw that the gas guage went past where it was when I picked it up. I mentioned this to the employee who checked me out when I returned the truck later in the day. He didn't seem interested. Not happy. Probably won't be back.

Riky D.
Clasificación:

El cliente no dejó un comentario.

ROBERT ERNEST O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LUISMIGUEL T.
Clasificación:

El cliente no dejó un comentario.

WILLIAM C.
Clasificación:

Have a mechanic at location to do Safety checks on Vehicles before they are release .

MARIO G.
Clasificación:

To much paper work that is a waste. Changing to all digital would save you money on paper expenses. Just give a copy to the people who ask for it.

DAMON N.
Clasificación:

El cliente no dejó un comentario.

Jose T.
Clasificación:

El cliente no dejó un comentario.

CALANTHA G.
Clasificación:

I have no suggestions at this time. I am very pleased with the customer service.

Alejandro D.
Clasificación:

El cliente no dejó un comentario.

AXEL R.
Clasificación:

El cliente no dejó un comentario.

james F.
Clasificación:

Just as smooth as the pickup!!!

Cory K.
Clasificación:

El cliente no dejó un comentario.

VISHNUVASANTH D.
Clasificación:

Ease of pickup and dropoff

Tamara S.
Clasificación:

El cliente no dejó un comentario.

GEORGIALEE P.
Clasificación:

When brought the truck back I had a full box a wrapping paper but because I didn't still have the receipt on my phone you all wouldn't give me my money back it hadn't even been open I was tired so just toke the loss the box said uhaul u could have also looked under my name but know to never do again trust your words

Thien T.
Clasificación:

The manager was on site. She wasn't polite at all perhaps rude. Knowing that my plan to rent the uhaul 15 feet is for the moving purpose. All was planned with helper ready. I came at 10 AM to pick up the truck which was booked online. One lady was helping me saying your your truck is not here yet. Then the manager over from the next desk said to me sir we don't know when the truck will be ready, mentioned to me that might be 3-4 pm if we ever got the truck back. I was so dissapointed when I heard what she said. I asked her if the truck comes that late then I probably won't need the truck by that time frame or even next day. Then I asked her if the truck comes that late will I be able to cancel the rental. She said to me that I can cancel anytime I want to just let them know. I was kind of upset but I was able to keep my cool and left the rental office. At 10:15, I received a text saying the truck is ready at the same place I just was 15 mins ago. I came back and got my truck. Now the problem is how could it happened in the 15 mins, this telling me the manager there didn't do her job right. I almost cancelled my book and go with another company. At the end, thankfully I got my rental truck to hauled my move. Beside that the experience at the office was suck. It seems to my they don't value their customers and care about people especially when they on their moving day.

Shamika G.
Clasificación:

My experience at the Manassas Park, VA Uhaul location was outstanding. My truck was clean and the check in/out process was smooth. Management was very accommodating and the customer service representatives were very knowledgeable. The guy who does the hitch installations was even helpful. A++ rating! #superb

NHAT HUY D.
Clasificación:

El cliente no dejó un comentario.

George W.
Clasificación:

Drop-off at Manassas Park was smooth and very quick. There are gas stations across the street with high canopies so no worry about bumping into anything with a high profile vehicle.

MOHAMMADSHAFI S.
Clasificación:

Exellent

Kenneth H.
Clasificación:

Excellent customer service, the staff was nice and friendly. I don't recall the names but two ladies and one young gentleman should be recognized for their kindness and hard work

FRANKMOJICA B.
Clasificación:

El cliente no dejó un comentario.

grace H.
Clasificación:

El cliente no dejó un comentario.

Kevan K.
Clasificación:

El cliente no dejó un comentario.

GLENNA T.
Clasificación:

El cliente no dejó un comentario.

Dustin P.
Clasificación:

El cliente no dejó un comentario.

Guillermo S.
Clasificación:

El cliente no dejó un comentario.

LORIE B.
Clasificación:

I would not recommend UHaul to anyone. There must have been an issue when the fourth truck was entered in the system because the reported starting mileage was inaccurate. I have made two attempts to dispute the mileage by contacting the "gm" email address from the invoice and have not received a response from either. I also contacted the originating location and was promised a call back but have not hear from that location either. This is poor customer service/issue resolution. I am sorely disappointed and will not use UHaul again.

Christopher B.
Clasificación:

This is the first time in a long time that I've been able to rent a car trailer (U-Haul speak, Auto Transport), and I couldn't recommend them more. Easy loading, a fold down fender so I could get in and out, nice condition, I wish I could buy it from them. The Manassas location is set up for service and they are all friendly.

Mohamed T.
Clasificación:

El cliente no dejó un comentario.

PAUL C.
Clasificación:

El cliente no dejó un comentario.

Hosul K.
Clasificación:

the driver and passenger seats had full of animal hairs and was not vacuumed and cleaned.

CHARLESMICHAEL W.
Clasificación:

Not having your customer waiting in line for 10 minutes while the representative is on the phone

Myrtle J.
Clasificación:

Everything was wonderful

ALVINEUGENE S.
Clasificación:

The website wouldn't log in my mileage correctly and I couldn't turn in the van after hours. I had to call road side assistance because there isn't an after hours customer service number.

ALEXANDER B.
Clasificación:

Especially the employee Mr. Necessary was outstanding, very helpful and friendly!!!!

Shaquwanda B.
Clasificación:

The staff is excellent and very very helpful!

GINA D.
Clasificación:

El cliente no dejó un comentario.

PAULDOUGLAS B.
Clasificación:

Clark was knowledgeable and efficient

Stephen F.
Clasificación:

El cliente no dejó un comentario.

William G.
Clasificación:

El cliente no dejó un comentario.

ATTA E.
Clasificación:

The people were excellent especially the guy who checked the vehicle upon return however the van smelled like goats and sheep. Don't know if the previous renter used it to transport animals but it smelled awful. Vehicle must be clean and sprayed into to remove awful smells

OJEFFREY O.
Clasificación:

El cliente no dejó un comentario.

LEONARDO V.
Clasificación:

Excellent

Matthew B.
Clasificación:

El cliente no dejó un comentario.

Shannon R.
Clasificación:

Melva Rae is great... I had no issues with this location

Brandon f. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MANOJ D.
Clasificación:

El cliente no dejó un comentario.

Sachin A.
Clasificación:

El cliente no dejó un comentario.

DAVE S.
Clasificación:

Keep up the good work. Pickup and return we're simple.

JUAN T.
Clasificación:

El cliente no dejó un comentario.

Alberto S.
Clasificación:

The staff in this location was friendly and courteous.

JOSEPH KWAME N.
Clasificación:

El cliente no dejó un comentario.

EHABB S.
Clasificación:

The two issues I had with this rental was that the associate forgot to put the furniture pads on the truck and had to come back again to pick it up plus I was promised not to be charged for it due to the inconvenience however I was charged for it at the end & was promised a newer truck which did not happen. This is my favorite location however this time was not the best experience.

Jamie S.
Clasificación:

Honestly was the best customer service exclusive I've had anywhere in a long time!

Randee H.
Clasificación:

None

kenneth K.
Clasificación:

12 K ON VEHICLE VAN: THE INSIDE FRONT WINDOWS HAD SPECKLES: CLEAN THE INSIDE OF THE WINDOWS, FILTHY, GO THROUGH CAB AND REMOVE DEBRIS LEFT BY PREVIOUS RENTER. FOUND EYE GLASS CASE AND CANDY WRAPPINGS. COME ON!!!

DENNIS D.
Clasificación:

Well equipped location. Everything you need.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

tim B.
Clasificación:

El cliente no dejó un comentario.

VANESSA JEAN H.
Clasificación:

nothing I was totally satisfied

Catherine N.
Clasificación:

The truck I had did not seem safe to drive and I was very glad that my entire trip was under 30 miles. The truck had a bad transmission and would barely change gears. I was driving down Compton Rd, it's downhill and windy and the truck would not change gears. We have rented several times from this location and have never had an issue with a vehicle this was a first. It would not prevent me from returning because I have always had a good experience. I should have turned around and asks to switch trucks but I was in a rush.

Cherif S.
Clasificación:

El cliente no dejó un comentario.

Jose O.
Clasificación:

El cliente no dejó un comentario.

PHILLIPA H.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS B.
Clasificación:

Waited on hold for hours over 4 days while trying to set up a reservation. Ended up driving to the store after being on hold for 1.5 hours to find two employees doing nothing-phone still ringing when i walked in.

Richard P.
Clasificación:

El cliente no dejó un comentario.

Mahriah M.
Clasificación:

There were several issues with our reservation from the start. I initially signed up for hired help, gave my credit card information and chose a date. A week later, our moving plans changed and I called back to get the hired help canceled, and was told I didn't have that service on my account. I told them they were lucky our moving plans changed because if on the day we needed help and no one showed up, I would've been really upset. Then 3 days before we were supposed to pick up the truck, I went to the location to arrange dollies. Found out my truck location moved to 25 miles away from my home (as opposed to 6 miles) and no one informed me. Called U-haul to figure out what was going on, only to find out they didn't even have the dates I needed the truck correct and had us returning the truck 6 days earlier than what we needed it for. Got that fixed. Then, the DAY BEFORE, we were getting the truck, I was called and told the truck wasn't there and I had to drive 50 miles away to get another one. Thankfully, they did credit us for the gas usage, but I just had it by this time. Sure, at the end of the day, we got our house moved in a U-haul truck, but there were too many issues in order to make that happen.

KEVINKYOUNGSU C.
Clasificación:

El cliente no dejó un comentario.

YOLANDA L S.
Clasificación:

The Centerville uHaul location is the cleanest place I've seen in U-Haul location. And I've seen a lot of uhaul in the last 10+ years that I've been here. I move every 1-2 years so that is a lot of trucks I've driven.

BRUCE H.
Clasificación:

El cliente no dejó un comentario.

Therese L.
Clasificación:

I rent from this location about 3 or 4 times a month. The staff is great and the manager is wonderful to work with. I've never had a problem and they accommodate my crazy return schedule as many times I extend bu a few hours or a day.

Aaron A.
Clasificación:

El cliente no dejó un comentario.

Ronald Paul H.
Clasificación:

nothing... this place is Great !!!

Hans D.
Clasificación:

Myra was excellent

Cheryl Z.
Clasificación:

The mobile app contactless pickup was not contactless. I needed to go into the store to get the key from the store clerk.

John B.
Clasificación:

The trailer worked and was safe to use. One of the four tail-lights is burned out and several of the perimeter lights are burned out. The flooring flexes And squeaks as things got loaded. At the time of pick-up trailer was observed as being a beat up, ugly thing.... BUT, it was safe, dry, and reliable!!! All the needs covered in an otherwise tried looking beater. We will rent again! 😁

ALFREDGEORGE L.
Clasificación:

El cliente no dejó un comentario.

THOMASJAY B.
Clasificación:

really great staff!

BILLY JOE W.
Clasificación:

El cliente no dejó un comentario.

WILLIAM P. | Overall Experience |
Clasificación:

Awesome Company!

Nancy M. | Overall Experience |
Clasificación:

Me gusta el servicio que me an brindado siempre que llegaba tienen excelente personal

stacy w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nakiyah W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brenda M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Harmony B. | First Impressions |
Clasificación:

Had a wonderful check in, very convenient, great service

WILLIAM P. | First Impressions |
Clasificación:

I’m very impressed with u-haul

Ebony S. | First Impressions |
Clasificación:

Great customer service. Staff is very friendly and knowledgeable.

Gretchen R. | Overall Experience |
Clasificación:

Melva Rae and her staff are the best!!!

Frederick J. | Overall Experience |
Clasificación:

Need more areas for dumping of trash. Staff helpful and friendly

Ciara M. | Overall Experience |
Clasificación:

No issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.

Vernon P. | Overall Experience |
Clasificación:

Facilities were very good and the customer service was also really good, too.

Beatrice M. | Overall Experience |
Clasificación:

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

Beatrice M. | Overall Experience |
Clasificación:

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

William W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Pedro I. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gerard T. | First Impressions |
Clasificación:

Professional staffers, very friendly people.

Marco I. | First Impressions |
Clasificación:

Muy buena la atención. El personal fue muy atento.

Barry P. | Overall Experience |
Clasificación:

Was very good place to store belongings

Angela B. | First Impressions |
Clasificación:

Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.

Bernadette S. | Overall Experience |
Clasificación:

Melba was great! She’s so accommodating!

Brittany W. | First Impressions |
Clasificación:

Johnnie was extremely helpful and amazing the whole day.

ALAN P. | Overall Experience |
Clasificación:

The manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.

Walter K. | First Impressions |
Clasificación:

While the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.

Marive C. | First Impressions |
Clasificación:

Melva and other staff are very nice and helpful. Clean facility

Jason L. | First Impressions |
Clasificación:

Professional manager very helpful

Yvonne G. | Overall Experience |
Clasificación:

Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!

Maria B. | Overall Experience |
Clasificación:

Nice service

Adriana H. | First Impressions |
Clasificación:

I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.

daniela l. | Overall Experience |
Clasificación:

Great service

Debbie C. | Overall Experience |
Clasificación:

Very clean and well kept. I will use again if needed in the future.

franca f. | First Impressions |
Clasificación:

Good experience The lady that helped me was very knowledgeable efficient and kind

Thomas B. | Overall Experience |
Clasificación:

Very neat and clean. The supervisor/owner was very kind.

MICHAEL V. | Overall Experience |
Clasificación:

I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.

Dale R. | First Impressions |
Clasificación:

EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS

Kleen L. | Overall Experience |
Clasificación:

Loved Melva and her staff!!

Anthony K. | Overall Experience |
Clasificación:

My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,

Jose b. | Overall Experience |
Clasificación:

Perfect location and friendly staff

Brian D. | Overall Experience |
Clasificación:

I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.

james h. | Overall Experience |
Clasificación:

Very helpful and easy transaction

Porsha W. | First Impressions |
Clasificación:

Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!

Michael P. | Overall Experience |
Clasificación:

U-jail was great and helpful. Ex-wife not so much😣

Bobby R. | Overall Experience |
Clasificación:

n/a

james h. | First Impressions |
Clasificación:

Great service and very helpful staff.

Bogdan H. | First Impressions |
Clasificación:

Thanks

Shannon R. | First Impressions |
Clasificación:

These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.

KATHRYN S. | First Impressions |
Clasificación:

Efficient. Courteous. Thank you!

Mary L. | Overall Experience |
Clasificación:

This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.

Mary L. | First Impressions |
Clasificación:

Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou

Michelle D. | First Impressions |
Clasificación:

Helpful staff! Easy access for upstairs unit!

Elizabeth D. | First Impressions |
Clasificación:

La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.

KARL S. | Overall Experience |
Clasificación:

Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.

george m. | Overall Experience |
Clasificación:

Great service. No problems.

Rati L. | First Impressions |
Clasificación:

I got good addistance , melva was excellent

Sibyl B. | Overall Experience |
Clasificación:

Always WELL STAFFED and courteous assisting customers!!!

Karen P. | First Impressions |
Clasificación:

Excellent Courtesy and fast help!

Akash R. | Overall Experience |
Clasificación:

None

JEFFREY L. | Overall Experience |
Clasificación:

A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.

Debra E. | Reservation |
Clasificación:

I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.

Denise T. | Reservation |
Clasificación:

Great service

angela m. | Overall Experience |
Clasificación:

The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.

Abby H. | Overall Experience |
Clasificación:

Would rent there again, staff very helpful.

Mark P. | Reservation |
Clasificación:

Service was great

Joffre A. | Overall Experience |
Clasificación:

I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.

angela m. | Reservation |
Clasificación:

I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items

Gillian E. | Overall Experience |
Clasificación:

The front office was very slow even for minor purchases.

Paul D. | Overall Experience |
Clasificación:

An above average storage facility.

Tony E. | Overall Experience |
Clasificación:

Very satisfied with the facility and staff

LAUREN D. | Overall Experience |
Clasificación:

The manager is fantastic and I always felt safe coming to get my belongings.

GABRIEL D. | Overall Experience |
Clasificación:

Melva Rae is the epitome of a great manager. I would steal her to my company if I could!

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