Customer Reviews for U-Haul Moving & Storage of Manassas Park

6,351 reviews

8537 Centreville Rd   Manassas Park, VA 20111
(@ Manassas Dr)

(703) 369-6080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(703) 369-6080

8537 Centreville Rd
Manassas Park, VA 20111
(@ Manassas Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Staff is not helpful. Had an awful experience there. Would not recommend the Manassas Park branch to anyone.

DAUDITULANN G. 
Rating:
5.0

Johnnie is great.

JOSEPH KWAME N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PROSPERO P. 
Rating:
5.0

Johnny runs a well oiled business

STACYCLYDE H. 
Rating:
5.0

Everything was great as usual.

ROY EUGENE D. 
Rating:
5.0

You guys are doing good keep it up

Taimoor R. 
Rating:
5.0

Customer did not leave a comment.

Ever H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTOCARLOS S. 
Rating:
5.0

Customer did not leave a comment.

ROYDAVID H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

Perfect

PEGGYHONG YEE H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
1.0

Manager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I'm already being recorded in store, what was the issue?. "Jennifer Davis" assistant manager on duty called DM "Johnny Necessary".

James and Lyshawn A.  |  Overall Experience 
Rating:
5.0

Every person We had contact with during pick-up and return were very friendly and professional. Thank you! UHaul - probably recently - implemented "technology" into the renting process that should make the it faster, smoother and more "objective". However, if "tech" wont work - for any reason - customers are stuck during transaction. And when that happens after hours and the 1800# has a waiting time of over 52 minutes, that's not what's called fun. So rating UHaul is subjective, but has two part of it. Human interaction: Excellent! Tech interaction: Glitchy with no "short cuts" to bypass - at best.(Pretty sure it will improves w/ time though.) Thank you again.

PETER R. 
Rating:
5.0

Reservations were easy, trailer was ready at requested time. Drop off was also quick and easy.

RICHARDCARL G. 
Rating:
1.0

What a cluster f--k. Wish I would have the opportunity to speak with upper management. The manager at this location is awesome but can't succeed without upper management doing there job.

HAROLDR S. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
3.0

The truck felt like the transmission was pulling in just to go up an hill. It would not accelerate beyond 35 mph. Took too long to get where I was going. The other this is I booked a one way rental and was confirmed over 2wks ago. Most companies when trying to rent there vehicles websites will prevent you from getting a confirmation if one way rentals aren't available with the specific truck size Youre requesting. Uhaul allowed me to book the moving truck and gave me a confirmation. Instead I received a phone call 1 day prior to my move date to tell me they do not have any trucks for 1 way rentals. That should've been advised 2weeks ago when I booked the damn truck. That in convenience me because I had to find someone to follow me back to Manassas to drop off the truck. That made me cancel getting my doctor appointment because I had to travel 45 minutes away from my doctors office. I will rent budget trucks from this point forward and I will make sure that my friends and family do the same.

CHARLENEDARCELL F. 
Rating:
5.0

Exterior of the truck was covered with bird poop

Mark F. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO L G. 
Rating:
5.0

Customer did not leave a comment.

Max T.  |  First Impressions 
Rating:
3.0

Provide an EZ pass for each rental vehicle and add that into the billing process.

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

DERRELL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETHROOSEVELT S. 
Rating:
3.0

Customer did not leave a comment.

Reis D. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Better or replaced suspension would have made the ride better.

JONGHYUN L. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Incredible customer service. Very impressed. The tall gentleman there was very helpful and professional. Thank you.

Francis S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWEUGENE J. 
Rating:
5.0

Everything was good. The only thing is the overpriced charge of gas. They charged me for 5 gallons 25 dollars when the most I spent 2 gallons for a quick trip to move apartments in the same neighborhood.

JULIOCESAR T. 
Rating:
5.0

Customer did not leave a comment.

ADNANMOHAMAD H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE T. 
Rating:
5.0

Johnny were very helpful and polite I would recommend that location to friends.

KENNETHROOSEVELT S. 
Rating:
3.0

Customer did not leave a comment.

Mary N.  |  Overall Experience 
Rating:
5.0

Manassas Park U-Haul is a great location. I prefer and travel further because of their conscious and helpful service.

WILLIAMARTHUR C. 
Rating:
5.0

Great thanks!

PETER JAMES L. 
Rating:
5.0

U-Haul the company (not the Manassas location) messed up this move big time. My original pickup was 1.5 miles from my old home and the drop off was 0.5 miles from the new home; a 45 miles trip in total. Too good to be true? I turned to be exactly that! A day before the move, U-Haul called to say they had moved the pickup location 20 miles away! When I inquired why, U-Haul said that if I read the fine print, U-Haul can do this due to truck availability. When I asked them for help, the helpline guy just tried to hang up the phone. I had to eventually call the helpline again to talk to them. On the day of the move, I had to pay Uber $33 to get to the Manassas location. I get there to find out they don't have the truck! I was beginning to lose hope. But the location manager helped. She said my only option was to use their local truck. The catch was I had to bring it back to her at Manassas all the way from Ellicott City. My 45 mile trip was now up to 125 miles with the truck; and 200 miles if you include my own travel from my house to the U-Haul location and back. By the end, I had to pay around $70 extra in Uber fees, about 10 extra gallons of fuel and waste about 3 extra hours in travel time. U-Haul used to be good. I am not sure anymore. I would not recommend U-Haul to anyone.

Talha S. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

I always use this location for my rental needs. Fast and friendly service. Trucks always in great working condition

SCOTTALAN S. 
Rating:
5.0

Customer did not leave a comment.

CORY K. 
Rating:
5.0

Customer did not leave a comment.

DUANE ALLEN F. 
Rating:
4.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

Very friendly and helpful staff

MARK H. 
Rating:
5.0

Great service fast and easy

VANESSADAWN B. 
Rating:
5.0

Owner Mr. Necessary was friendly, fast, efficient and nice to his staff and me as a customer!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jonnilita S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO D. 
Rating:
5.0

Customer did not leave a comment.

JOSERUBEN L. 
Rating:
5.0

Jakob was excellent in helping us with our rental. Very friendly and courteous.

FRANCIS N. 
Rating:
5.0

Customer did not leave a comment.

PERVILLA P.  |  First Impressions 
Rating:
4.0

Old truck but still ran and was not dirty.

BENJAMINRUSSELL R. 
Rating:
4.0

I reserved a van on-line, but had trouble with the app (it said I was not at the correct location). So I had to go to the counter for help. The staff was very friendly and helpful and I got on my way. When I returned the van a couple of hours later the check in process said I was returning the van to the incorrect location, even though it was the same one I rented it from. Again, the staff was very helpful, but it is clear that UHaul needs to work on its systems and app.

James O. 
Rating:
5.0

Customer service was wonderful, but the inside of my trailer was covered in oil. I moved to a new apartment and a good amount of my personal belongings are now filthy. I did thankfully have my mattress in a mattress cover, but the overall cleanliness of the trailer was lacking.

DANIELLE A. 
Rating:
5.0

Clean the windshield, especially on the inside

DACARDO TIMOTHY K. 
Rating:
4.0

Van was dusty and dirty in the cabin as well as the cargo area. There were pieces of broken furniture left in the wall pockets of the cargo area. Dash was damaged without a sticker. When I mentioned that the van was dirty they did not offer to clean the van.

BENJAMIN RUSSELL R. 
Rating:
1.0

Customer did not leave a comment.

DAVIDROSALIO O. 
Rating:
5.0

N/A

JOSEPHKWAME N. 
Rating:
4.0

Customer did not leave a comment.

MIRWAIS B. 
Rating:
5.0

Yo recomiendo a U-haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U-Haul.

EMILIA C.  |  Overall Experience 
Rating:
3.0

Your website is poor. Hard to follow and in some situations the steps are backwards. You cannot delete items in your cart

ANDREWFIFE R. 
Rating:
5.0

Everything was great with employees pick up and return

PAUL MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

ABDULJALIL S. 
Rating:
5.0

Customer did not leave a comment.

NANETTE RENEE D. 
Rating:
4.0

Customer did not leave a comment.

FREDY ANTONIO G. 
Rating:
5.0

I've done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!

Lisa S.  |  Overall Experience 
Rating:
4.0

You rented a van to me that was not fit to make it across country. The transmission failed…we had a great challenge to get communications with UHaul, the driver and roadside assistance in Iowa. Not only did you send out a van you knew could not make the trip, but because the truck failed the driver had to make it to the next UHaul location. Got no help unloading and then reloading into the replacement van. Unacceptable business!!!!! Awful!!!!

BARBARAKAY H. 
Rating:
5.0

Customer did not leave a comment.

LEON V. 
Rating:
5.0

Customer did not leave a comment.

KEIONALUTICIA M. 
Rating:
1.0

This place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.

AMYANNE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Serve coffee!

FRANK LEWIS W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYLEVI K. 
Rating:
5.0

Great, fast, & friendly service

MICHAELW D. 
Rating:
5.0

Customer service representative was knowledgeable, friendly, and very helpful.

GREGORY A. 
Rating:
5.0

Great staff. I worked with 4 different people over past two weekends and all were excellent, friendly and super helpful.

AUDREYLADNER C. 
Rating:
5.0

Amazingly, quick and efficient.

James K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMPEYTON R. 
Rating:
5.0

First time booking online and it was seamless thank you

VIVADIANE WEAKLE E. 
Rating:
5.0

Customer did not leave a comment.

Karin W.  |  First Impressions 
Rating:
5.0

This facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I'm sure I'll use them again in the future.

Nancy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDSON S. 
Rating:
5.0

Customer did not leave a comment.

Diaa H. 
Rating:
3.0

I would say the main reason why I'm no longer there. Is because a couple weeks ago I told the attendant the light was out in my unit and the hallway. Every time I went to my unit after that there was no light. It's not hard to trip the breaker but she wouldn't do it or let me show her. I think she was Spanish not the Caucasian lady that works there.

GABRIELALEXANDER B. 
Rating:
5.0

Jennifer was GREAT !!!!!!!!!!!

RICHARD GENE M. 
Rating:
5.0

Awesome staff!

CHRISTOPHERMATTH P. 
Rating:
4.0

Customer did not leave a comment.

ANNETTE LASHELLE P. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE MAURICE D. 
Rating:
5.0

Customer did not leave a comment.

LUISALONSO H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ANDR O. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
1.0

Well whoever takes pictures of the vehicles should check to make sure that damages aren't already reported upon someone else's pick up. They should not book out the vehicles unless they are sure that it's gonna be returned by existing customer and they don't need it anymore.

WINSTONBLAKE J. 
Rating:
4.0

Shift lead was super helpful and informative about the process.

Annette P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Johnnie Rae, keep being excellent. Excellent customer service, lovely team you got there, you guys are the best.

JOSEPHKWAME N. 
Rating:
5.0

Customer did not leave a comment.

SO-HEE P. 
Rating:
5.0

I was welcomed in, quickly checked out, then checked back in again upon my return. These folks have their processes together. Excellent!

Louis D. 
Rating:
4.0

The Ramp on the Trailer is to short!!! My motorcycle is low to the ground. I tried to ride my motorcycle up on the trailer like I always do with no problem and it Bottomed out and fell over and caused $500 damage to my motorcycle!! It sucked! You need to fix this or warn people!! Not sure if I will rent again!

Michael K. 
Rating:
5.0

The location itself is great. Uhauls new "check yourself in and out" however, isn't so great. The check out process was easy enough. The checking process however was horrible. After a long day of moving all I wanted to do was check the vehicle in. In one of the steps it told me to take a picture of the odometer. Which I tried at least 10x but it just wouldn't accept it. I called the U-Haul support number. After being on hold for 30m, it offered to call me back. Which I didn an hour later I got a call back saying I was next in line, in which it abruptly hung up on me. I was so fed up at this point I dropped the keys in the drop off slot and hoped for the best. Luckily the folks at this location must have realized what happened and checked me in, without charging me a $20 fee. From now on I'm using the counter help vs your "automated" app.

Edris A. 
Rating:
5.0

Nothing! This was a great experience from start to finish. Thanks!

WILLIAMTHOMAS B. 
Rating:
5.0

Nothing, I was super impressed!

Alison D. 
Rating:
5.0

I had a lot of trouble with your website and the self checkout. The website and the location weren't synched in terms of which vans were actually ready to rent. The staff there were very helpful.

Willis W. 
Rating:
5.0

Customer did not leave a comment.

KICHEON L. 
Rating:
5.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

They need a raise.

DA-QUAN JERMIANE F. 
Rating:
5.0

Jen is a quality person and an asset to the company

HAROLDR S. 
Rating:
5.0

This is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.

helena e.  |  Overall Experience 
Rating:
5.0

Let the customer know if the or will not be able to open the car doors when renting a cat transport

WILLIAM ARTHUR C. 
Rating:
3.0

I would have rated it above avg - excellent. However i was told the tank was full. However on filling up the tank before returning it, it needed 8 gallons. I only drove 29 miles total. Meaning the picking would only be getting 3.6 miles per gallon. On showing the gas receipt and explaining the pickup could not have been full, i was told that i needed to provide a picture of the gage and nothing could be done. Eventually, I was refunded $10.00, but they should have calculated the avg mileage of the vehicle and refunded the cost of the remaining gallons.

KEVIN DEREK WINS J. 
Rating:
5.0

Customer did not leave a comment.

Jenika C.  |  Online Move In 
Rating:
5.0

Muy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 梁梁梁

Gladis f.  |  Overall Experience 
Rating:
5.0

I was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Thanks again!

MiAnn T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenika C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

Excellent customer service! Ethan was great and the Manager , she is so awesome!

Ara C A.  |  First Impressions 
Rating:
5.0

Na

Jumoke H.  |  Online Move In 
Rating:
5.0

I've done business semi-regularly here. I like the entire staff.

John C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
5.0

Best place, ever; the staff are friendly and very helpful.

helena e.  |  First Impressions 
Rating:
5.0

The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!

JAMAAL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda M.  |  First Impressions 
Rating:
5.0

Had a wonderful check in, very convenient, great service

Harmony B.  |  First Impressions 
Rating:
5.0

Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.

Angela B.  |  First Impressions 
Rating:
5.0

EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS

Dale R.  |  First Impressions 
Rating:
5.0

Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!

Porsha W.  |  First Impressions 
Rating:
5.0

Efficient. Courteous. Thank you!

KATHRYN S.  |  First Impressions 
Rating:
5.0

Service was great

Mark P.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top