Comentarios de los clientes para U-Haul Moving & Storage of Manassas Park

Fast friendly service and equipment ready and in good condition.

Awesome guys. Always have a trailer i need. Everything fast. Doing a great job, thanks!

Nothing. All associates I interacted with were fantastic and the experience was very simple.

This drop-off location was very clean and inviting. Personnel were friendly, courteous and helpful. Drop-off was very easy and convenient for me! This happened to be a U-Haul storage/store location which promotes the U-Haul brand very well.

Manager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.

Great staff, very helpful and great facility.

You need to low miles price because I think It's to expecsive.

The gentlemen that helped us was very helpful and patient with us.

The management of this facility is excellent. The customer service is great. All of the folks seem to care. They are affable, accommodating and professional.

The manager or general manager lady. She is always kind always sweet. We live right across the street from the Sudley road location. But we decide to go all the way across town just because of her hospitality and all around the way she takes care of her customers. I would highly recommend this u-haul location. To all my fellow business associates.

The staff were very friendly both during picking up the rental and returning it.

They dont mention any of after payment. And the truck we had was bad.

Great staff and very helpful with both the pickup and drop-off.

I have been renting trailers at this location for over 10 years with excellent service !

Very helpful team who didn't try to upcharge me.

I was in line to be waited on and the next attendant was told to select a person who arrived after me first. Then another gentleman came in and I was watching to see if he was going to placed before me too, but he wasn't. I scheduled an appt for 11 am and planned to be away from work for 30 miniutes instead was gone for 50 minutes becaused I had to wait for the other customer to be processed first.

NA

Return check in process was very easy. Seamless experience just like when I picked the truck up.

Add flat trailers to your fleet.

Best storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!

NA

In the truck there was something sticky on the middle seat in the truck. Other then that everything was good.

Greta service! Professional and easy to work with. I would recommend them without hesitation!

Expensive rate

Customer service at this location was excellent. In addition, check in and check out process was very easy and fast, especially when I returned the truck I rented.

The stroke exhaust leaking a lot of noise and a lot of headache that they will snuggle straight and it's a lot of vibration

The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!

Very courteous, friendly & professional staff. I've been using this location for the past several years and every single time was a smooth and relaxing transition. Thank you guys again.

The best customer service ever...

Great service. I will strongly recommend U-Haul

Always good to work with this location.

Great Manager! Melva is Top-Notch, great people to work with. Highly recommend this store!!

The Manassas Park Store was exceptional. Great friendly staff who really did a super job helping me figure out what I needed and then scheduling it.

My entire experience at this location was positive. I made several visits to this location prior to picking up the vehicle and on each visit I felt welcomed; very helpful and courteous staff.

Need more trucks...however time of month didnt help

Overhaul the online/app-based rental procedure. It takes FAR longer to do that than to go to the counter and do it in person. The additional need to have a second party verify your identity is clunky and unnecessarily involves additional phone calls. I will never use the app again to pick up or return a rental.

The truck that I rented had an issue with the key cylinder. When I was at my destination, I had to call the store letting them know that I could not start the truck. The person who answered the phone clearly knew about the issue as I was instructed to "just jiggle the key". To their credit, this did address the issue, but this should not have been an issue as the vehicle should not be going out where the renter has to be instructed on the special trick to get the vehicle started.

Nice personas on desk

The employee who checked me in didn't cover her nose with her face mask. She drove the truck from the back to the front and assured me that the gas tank was full. I drove it 117 miles. I put 18 gallons of gas in it which was very odd. I saw that the gas guage went past where it was when I picked it up. I mentioned this to the employee who checked me out when I returned the truck later in the day. He didn't seem interested. Not happy. Probably won't be back.

Have a mechanic at location to do Safety checks on Vehicles before they are release .

To much paper work that is a waste. Changing to all digital would save you money on paper expenses. Just give a copy to the people who ask for it.

I have no suggestions at this time. I am very pleased with the customer service.

Just as smooth as the pickup!!!

Ease of pickup and dropoff

When brought the truck back I had a full box a wrapping paper but because I didn't still have the receipt on my phone you all wouldn't give me my money back it hadn't even been open I was tired so just toke the loss the box said uhaul u could have also looked under my name but know to never do again trust your words

The manager was on site. She wasn't polite at all perhaps rude. Knowing that my plan to rent the uhaul 15 feet is for the moving purpose. All was planned with helper ready. I came at 10 AM to pick up the truck which was booked online. One lady was helping me saying your your truck is not here yet. Then the manager over from the next desk said to me sir we don't know when the truck will be ready, mentioned to me that might be 3-4 pm if we ever got the truck back. I was so dissapointed when I heard what she said. I asked her if the truck comes that late then I probably won't need the truck by that time frame or even next day. Then I asked her if the truck comes that late will I be able to cancel the rental. She said to me that I can cancel anytime I want to just let them know. I was kind of upset but I was able to keep my cool and left the rental office. At 10:15, I received a text saying the truck is ready at the same place I just was 15 mins ago. I came back and got my truck. Now the problem is how could it happened in the 15 mins, this telling me the manager there didn't do her job right. I almost cancelled my book and go with another company. At the end, thankfully I got my rental truck to hauled my move. Beside that the experience at the office was suck. It seems to my they don't value their customers and care about people especially when they on their moving day.

My experience at the Manassas Park, VA Uhaul location was outstanding. My truck was clean and the check in/out process was smooth. Management was very accommodating and the customer service representatives were very knowledgeable. The guy who does the hitch installations was even helpful. A++ rating! #superb

Drop-off at Manassas Park was smooth and very quick. There are gas stations across the street with high canopies so no worry about bumping into anything with a high profile vehicle.

Exellent

Excellent customer service, the staff was nice and friendly. I don't recall the names but two ladies and one young gentleman should be recognized for their kindness and hard work

I would not recommend UHaul to anyone. There must have been an issue when the fourth truck was entered in the system because the reported starting mileage was inaccurate. I have made two attempts to dispute the mileage by contacting the "gm" email address from the invoice and have not received a response from either. I also contacted the originating location and was promised a call back but have not hear from that location either. This is poor customer service/issue resolution. I am sorely disappointed and will not use UHaul again.

This is the first time in a long time that I've been able to rent a car trailer (U-Haul speak, Auto Transport), and I couldn't recommend them more. Easy loading, a fold down fender so I could get in and out, nice condition, I wish I could buy it from them. The Manassas location is set up for service and they are all friendly.

the driver and passenger seats had full of animal hairs and was not vacuumed and cleaned.

Not having your customer waiting in line for 10 minutes while the representative is on the phone

Everything was wonderful

The website wouldn't log in my mileage correctly and I couldn't turn in the van after hours. I had to call road side assistance because there isn't an after hours customer service number.

Especially the employee Mr. Necessary was outstanding, very helpful and friendly!!!!

The staff is excellent and very very helpful!

Clark was knowledgeable and efficient

Awesome Company!

Me gusta el servicio que me an brindado siempre que llegaba tienen excelente personal

Had a wonderful check in, very convenient, great service

I’m very impressed with u-haul

Great customer service. Staff is very friendly and knowledgeable.

Melva Rae and her staff are the best!!!

Need more areas for dumping of trash. Staff helpful and friendly

No issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.

Facilities were very good and the customer service was also really good, too.

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

Professional staffers, very friendly people.

Muy buena la atención. El personal fue muy atento.

Was very good place to store belongings

Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.

Melba was great! She’s so accommodating!

Johnnie was extremely helpful and amazing the whole day.

The manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.

While the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.

Melva and other staff are very nice and helpful. Clean facility

Professional manager very helpful

Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!

Nice service

I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.

Great service

Very clean and well kept. I will use again if needed in the future.

Good experience The lady that helped me was very knowledgeable efficient and kind

Very neat and clean. The supervisor/owner was very kind.

I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.

EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS

Loved Melva and her staff!!

My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,

Perfect location and friendly staff

I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.

Very helpful and easy transaction

Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!

U-jail was great and helpful. Ex-wife not so much😣

n/a

Great service and very helpful staff.

Thanks

These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.

Efficient. Courteous. Thank you!

This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.

Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou

Helpful staff! Easy access for upstairs unit!

La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.

Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.

Great service. No problems.

I got good addistance , melva was excellent

Always WELL STAFFED and courteous assisting customers!!!

Excellent Courtesy and fast help!

None

A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.

I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.

Great service

The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.

Would rent there again, staff very helpful.

Service was great

I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.

I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items

The front office was very slow even for minor purchases.

An above average storage facility.

Very satisfied with the facility and staff

The manager is fantastic and I always felt safe coming to get my belongings.

Melva Rae is the epitome of a great manager. I would steal her to my company if I could!