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EDWARD MCustomer Reviews for U-Haul Moving & Storage of Manassas Park
Testimonials From Recent Customers
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Very helpful with trailer hook up and friendly.
KAI JStaff had substantial difficulty hitching the trailer and insisted to do it themselves. They need additional training on how trailer hitches function.
TRENTON OI never received an email with description of the process. My reservation was cancelled the morning of by you. I never was told I had to get verification by people so at 6am in the morning I am trying to get people to answer the phone, which they were not. The agent hangs up saying well its already 7am, so just go into the store to figure it out. The store will not help me and tells me I need to go online. It was a runaround and at that time I was already 1.5hrs into a reservation with no truck. I was at U-Haul's mercy and no one was helping me. Finally things starting working for me, but a total nightmare and very unprofessional way of a business to have me stand outside a place for 1.5hrs. A total waste of my precious time. I believe I am owed some form of refund for this error by the company. I hope I can receive a follow up please.
Jonathan MFirst time renter, great experience. They where super helpful.
STEVEN Fthe team at this site were fantastic. They offered suggestions, made changes to the order and were terrific on moving day.
NICHOLAS DNo improvement needed, my experience was great. Learned something new as far as renting with the QR code
takea tI think I was overcharged. I was quoted one price for the truck rental. When I returned the truck, I was charged another price. I would recommend uhaul to a friend, with caution regarding the prices for a rental.
Latanya CFrom the gentleman at front counter to the gentleman that did the hookup the experience was great!!
MICHAEL RThe staff at the store I visited were very friendly. The vehicle rental process was very fast and they were very attentive. I will recommend them to everyone around me.
Onur NLo más importante es la seguridad de las personas! Nadie me explicó el funcionamiento de truck, los frenos no funcionan muy bien. Tampoco tenían aire acondicionado.
david vFor me nothing everything great
Ada RThe guys were great to work with and very accommodating. Tyler was very professional. We will be back and will encourage others to use this location. The other location on Sudley Road was a horrible experience!!! But this location was the BEST!
Mark GThanks for my moving needs.
Lisa S | Overall ExperienceThe gentleman that helped me check-in with my reservation and get my rental was very courteous and friendly! ¡Gracias!
KAREN SEverything was great
HUY DQuick and easy pickup. Representatives very helpful and courteous.
MARIANNE WThe staff at this location are welcoming, helpful, and professional. The agents at the drop off were also extremely helpful. My experience with this location was 100% positive.
eissa hGracias
Amelia BGreat customer service despite being very busy...Thx!!
TIMOTHY MBeatrice was exceptionally helpful. Went above and beyond
Karen BI couldnt adjust my seat, made it hard to reach the pedals and sit comfortably. Good thing my travel was just 20 miles around town.
Juana CLooked for a uhaul truck size 20 in Woodbridge Va and they didn't have any. Was told to go to Manassas 17 miles away. I had reservation and waited 30 minutes. The guy was no help and didn't care about the customer. I told him I had to take the truck to Woodbridge and then go to Charles town West Virginia. So can you help with extra miles or a discount he doesn't care and said no very rudely. Later he told us to bet on the truck and didn't even guide us on how to drive it or even how to turn on the lights. The uhaul location in manassas park with the white guy with long hair. Awful service. I paid way too much for awful equipment. I most likely will never use the service again. Paid $35 for extra miles btw.
Mohammad cWonderful customer service!! The associate was quick, professional, and polite, and got me to my trailer faster than has ever happened for me before at other U-Haul locations.
JARROD TMy only suggestion would be for customer service to better explain the process of getting it after hours. Ie. Had I not had someone to verify me and pick up the phone at that time I would've been shit out of luck. That should've been mentioned on the multiple phone calls I made beforehand.
Rachel WRental desk staff was fantastic. I called to say traffic issues &! Response was to explain some flexibility in time. His voice on phone said he has a smile on his face which is a rare quality I find in businesses. Thorough w/process & compensated w/help w/my tech challenges. Reviewed truck, agreement, supplies I purchased . Carried large Dolly out for me & put in back of truck for me. Reviewed Return after hrs process while cont having a smile, informative pro manner. This guy is a keeper for the first impression of your location. My 1 suggestion is to be sure all glass is clean in/out & windshield solvent is full to avoid glare & difficulty seeing to reduce potential issues with clear view. I am 5' tall & w/sunglasses on still could not see well. When acclimating to a trick unk to me in traffic while fighting glare, & rush hr it could get dicey. Overall experience STELLAR. I'll be back. If I may, give older people discounts would be greatly appealing, esp if noted on app when reserving.
VICTORIA LExperienced difficulty with U-Haul App both checking out and checking in - It took a long time to upload info (especially photos) and got bounce out and could not figure out how to get back to continue the check in/out process - needed assistance from staff Inside of truck front window needs to be cleaned - dangerous in early morning and late afternoon sun glare
Frederick SService rendered by Tyler was excellent - courteous, knowledgeable, fast, as well as the facility - neat, organized, and well stocked. This is my #1 U-Haul location!
Paul GI find what I need it
JOSEFINA MGeneral Manager was very helpful with my move out situation
HEATHER B | Overall ExperienceGreat price, rental equipment and staff. I have used yur service twice in 3 weeks. Tyler is excellent manger and employee.
DERRICK DThe app to check out the vehicle was convienent but took a while to get through, and I thought having an alternate contact verify the driver was a little too much.
Kevin MI appreciated the hands-on engagement of the manager during my transaction.
MIGUEL RLast minute reservation, one day ahead. Vehicle was located and ready to go next day on time. Keep doing what you are doing. This is the third or fourth time I have used U-Haul for vehicles and have never had any problems with service or equipment. :) * * * * *
Ron MYour app sucks. One of the guys at this location was very personable and nice tho. But the overall experience of using the app sucks, was full of glitches, took over 30 minutes to go thru the process, the UX of it is not intuitive and you need to invest in making it more streamline, because right now it's very bad.
Victor MThe staff and facility were great! A broader recommendation would be to have electric winches on the car carriers. There is a high probability that customers will be loading a vehicle that does not run. The winches could be powered by an accessory jack (cigarette lighter) from the towing vehicle. I realize this is an investment for U-Haul but it would be a great selling point. Thanks! JC
JOHN CThe uhaul looked fine on a visual inspection but the cab smelled like cigarette smoke. After leaving the facility I was driving with the window down and white hairs were flying all around the truck. I ended up driving for 12 hours with a shirt covering my mouth and nose because I was having an allergic reaction and sneezing every few seconds.
William SAll staff was friendly and knowledgeable.
ROBYN MImprove the check in process. Make it so that the process doesn't take 20 minutes and give you the incorrect locker for keys
Dapeng ZBuen servicio
SANTOS AUsing the app was extremely difficult while checking in and returning. This was not due to user error this was the connection (even connected to the WiFi) when I returned the truck I could not use the app kept saying everything was temporarily unavailable.
michelle mTyler is a young and professional general manager. He is all about your business with U-Haul.
DERRICK DPleasant and helpful assistance. Thank you.
LENORE WI am disappointed that I received a phone call accusing me of keeping the vehicle overtime when my rental was for pick up on Friday, September 27th at 12:00 noon and drop off on Saturday, September 28th before 7:00pm. I dropped off the vehicle with a full tank of gas on Saturday, the 28th before 6:00pm. I am appalled by the error on your part and to accuse me of something like that! I have been renting the same type of vehicle from you every year for the last 4 years, picking up on a Friday after noon and dropping off on the next day, Saturday evening.
ANGELA MMy only complaint is the new requirement to scan a QR code to do an online pickup. I find this to be extremely inconvenient and the app doesn't scan the license well so it get stuck. This is removing the personal touch of the pickup process. The app needs improvement to function well.
ADITYO JMy truck had a check engine light and the driver door was hard to close.
Robert BGreat place nice employees
GITARAM RCustomer service was good but there was only one person who was dealing with the customers. There should be 2-3 customer service representatives at the location.
MAHBUBUL NGive me all the equipment I paid for. Furniture pads were missing.
LEONARD DEveriting was good 👍
elsis lRented a van online, had issues and was offered another van with more issues. Stayed more than an hour at the location. Vans should have been inspected before delivery.
ARIF HTwo guys were helping the customers. One guy was helpful, but one with long hair and a cap needed to improve. He didn't even ask me about coverage and charged me $15$ for the van. They mostly asked if I needed any additional coverage. I immediately(in less than 5 minutes)called him, and he refused to take them out since I had already signed the contract. I had my car insurance to cover the van. The other guy offered me to talk to GM. I recommend this location because not all the folks like this.
KUSH DGood costumer service and good price .... I definitely recommend this location
LAZARO CBernice checked us out better than any other U-Haul rentals before. Amazing! The 4x7 is not 4x7, there should be a warning.
DAVID JNada
VINCENT POnly thing I have issues with, and this is been most uhauls, is that the drop box is always difficult to find. Spent 30 mins looking for a orange box when it was a black drop box door on a black garage. How any one going to see that at night?
JAY AI was only using the facility for a short time. The staff was very friendly and helpful during my initial getting the storage bin and when I had vacated the facility I will highly recommend this to anyone that is looking for extra storage space for their belongings,
Paulette M | Overall ExperienceNothing. The experience was flawless.
JOYCE AEverything was good
FRANCISCO WWell done
JEFFREY AMy favorite uhaul location for past 10 years
SCOTT AVery helpful and professional.
GARY AThe first truck had many issues. First the key would not turn and the agent had to show me how to back out the key a bit to turn it. Then I saw the windshield was taped up along the sides and top, making this a dangerous vehicle to drive.
STEPHEN RThere was a lot of trash sitting near the loading docks. It almost looked like some one was living outside with belongs you would see at a homeless camp. I returned my trailer about 3 hours latter than I stated due to hurrican related inclemint weather and delays due to flooding. I was charged an extra day. I was not happy with that. I may need to look at other options in the future that have better value.
TIMOTHY RI looked on the website for a car trailer. Didn't see a car trailer.
THOMAS AThose two young girls working at this location rock. They made sure I was taking care off and made pick up and drop off very quick. They were out there cleaning trucks moving trailer hitches etc. in the hot weather. When washed of all was good when I dropped it off she was very apologetic.
Devin GPEOPLE WAS GREAT AND FREINDLY
Richard DThe customer service here is always awesome and fast
ROBERT SThe technology on these trucks needs upgrading. In today's times for there not to be a rear view camera added on for safety is mind boggling. The app was nice for pickup and return after hours, but some instruction on how to make the dashboard go to the screen with the mileage would have been nice as mine had been switched when trying to find the windshield wipers previously and I spent at least 10 minutes of trial and error with the buttons until I figured out how to display the correct mileage on the dashboard.
Terry SBernice was the savor to me leaving
SAMUEL MThis was my best experience ever with U-Haul! I received excellent service each time I went into the storefront.
Heather P | Overall ExperienceA young lady by the name of Julia and a young man by the name of Thomas wew very helpful in making my move -in a great experience. They were very kind, patient, helpful, and very professional .
STEVE G | First ImpressionsThanks U-Haul
ada l | Overall ExperienceThe representative was very friendly and knowledgeable and answered all my questions.
Paulette M | First ImpressionsExcellent service
Sandra M | Overall ExperienceThey really help my family and I.
melissa w | Overall ExperienceTyler is Awesome 😊
ALEXANDREA K | First ImpressionsExcellent customer service in my experience and a top notch facility.
Marlin B | Overall ExperienceThe manager was resourceful and help us because we had awful experience in Manasa's UHual. In 10 minutes he resolved our situation and give us good solutions to work out to our storages.
Alexander G | First ImpressionsEveryone was very kind and helpful. Ronhda made sure that ever detail was taken care of with my truck and storage unit. She was very kind and courteous. Best place in town to rent a truck and storage unit. Storage area is very clean has easy access with 9' ceilings.
gregory M | First ImpressionsGreat, speedy service!
Heather P | First ImpressionsGreat people people
thomas b | Overall ExperienceAlways Help full. Thank You
Hannelore H | First ImpressionsThe staff were all excellent. I couldn't find a key to a padlock & the gentleman was able to use their blog cutters & cut it off. Johnny Neccessay was a pleasure to work with.
Joseph L | Overall ExperienceSelena is amazing!!!!!!!! Courteous Friendly Customer driven!!!! Perfect Rep for your busines
Debra B | First ImpressionsThe general manager at uhaul manassas helped us tremendously and made our traveling experience such a breeze. And we will definitely be coming back to uhaul for all our moving needs. The uhaul in arizona was such a help as well, they helped us load our car on the tow dolly it was so helpful. Thank you to all the staff and people at uhaul for all the help in our move.
miguel n | First ImpressionsThe staff was friendly and courteous, kudos to the staff!
RICHARD M | First ImpressionsJohnnie and his staff took very good care of me! Staff are very friendly and professional! Thanks everyone!
Lisa S | First ImpressionsEverything was good 👍
Elsis R | Overall ExperienceJohnnie and his team were friendly and accommodating during each interaction.
Matthew A | Overall ExperienceThanks for providing a storage service.
YOLANDA S | Overall ExperienceFrom the renting process of the truck and vans to securing the storage, each step went smoothly and the staff were so helpful and professional. Thank you Johnny, Josh, Ethan, you all made my move so easy on this old lady. Plus your climate control storage is is always clean and convenient, love it.
Dorothy K | Overall ExperienceThank you is so good 👍
Elsis R | First ImpressionsI was impressed with the overall quality of the facility. Professional services
MICHAELANTHONY M | Overall ExperienceI have had this storage unit since 2015 and I moved out of it on 4/27/2023. My billing cycle is the 20th of every month. I asked the office staff prior to moving out (I stopped by the office on April 19th, 2023) since I was moving out one week after the billing date if the rate would be prorated and the office staff told me yes, but the owner would have to take care of it and that he had seen him do it for others when they closed out their account. When I went to office to close out my account, I encountered Robbie Necessary who apparently was the owner. He was more concerned with telling us how he could have matched the price on the truck we had to move (as we went with one of your competitors because the rate was so much better) and that when we needed another truck he would give us a discount since we were such good, long term customers. When we closed out the account, Robbie did not provide me with a close out receipt and when I asked about the proration, he told me no, that he did not prorate. I asked him "so, I've only had the storage unit for a week and I have to pay for the entire month?" He was dismissive and told me "sorry, that's Uhaul's policy" and walked away. I told him he needed to make sure that he educated his staff because that is not what I was told a week ago. He wanted me to describe who I spoke to and when I did, he was adamant that everyone i described didn't work for him and walked away from me again. He was more concerned with talking to a young female that was behind the counter with him. He made it a point to tell me and my husband that he looks after her like "her daddy". I found that to be very disturbing. I also believe it is completely unfair that I am being charged for an entire month when I only had the unit for one week. I will be following up with a call to the corporate office on Monday.
CHRISTIE L | Overall ExperienceThe lady that cleans the building is friendly and also very nice.She alway has a smile on her when I see her in the building.
bonnie m | First ImpressionsVery helpful staff. Very accommodating. Was able to use a special offer to save on my purchase. Excellent experience.
DENEENMARIE R | First Impressionsthanks so much for your help and assistnce
Brandi T | First ImpressionsGood facility. Clean and well lit!
Byron L | First ImpressionsI was in South Korea for one year and I was so satisfied by the excellent service from here. The staff was always friendly , kind, and helpful even after business hours. I appreciated all the hard work they do. It was nice coming back home to see all my household goods protected.
Pearl B | Overall ExperienceJohnny (manager) was very helpful with acquiring the unit, taking me to the unit & very professional.
Joseph L | First ImpressionsEveryone at this location is friendly and helpful. ¡Gracias!
Patricia M | First ImpressionsGreat experience!
BILLYMARK R | Overall ExperienceEverything was perfectly fine. Thank you For your help. Cruz M Arias.
Maria A | Overall ExperienceThe customer service was very helpful polite and knowledgeable and even though they were busy every person was communicating and handling everything in a professional manner when I left the site I reflected back was like wow they are such a great team and I just smiled and thought to myself more businesses should be like those guys in there the way everyone worked together and the atmosphere was such great vibes they freaking rock hands down to the U-Haul team at Chantilly just love you guys
Jenie J | Overall ExperienceNathan helped us a lot.!! He was kind and respectful which I loved it.!! He made the whole process easy and fast.!!
Daniel M | Overall ExperienceJohnnie Neccessary was exceptionally good
KATHERINE W | Overall ExperienceEveryone sweet and helpful. Management has went out the way for before
Ashley M | First ImpressionsThe person, Johnnie Necessary,who helped me was excellent.
KATHERINE W | First ImpressionsExcellent service! From the staff to the service rendered was great for me. The staff are professional, friendly and helpful.
Oluwatosin A | Overall ExperienceRiona was especially helpful in walking me to my storage unit and demonstrating the access card procedure and was very friendly.
Sonya T | First ImpressionsI had an issue with the timing of my rental unit because of a unforeseen medical condition. When I called thinking only a manager could handle my problem and expecting a lot of rejection and red tape but it wasn't so. MUCH to my surprise, your worker "Rico" helped me immediately and told me what needed to be done. She was absolutely helpful/professional and so was the counter guy when I came to the store. My only regret is that I didn't she Rico to thank her personally. It is my hope that you will share my gratitude with her and this location! #HappyCustomer
Lamar T | Overall ExperienceWe all go through difficult situations and circumstances in life. During this times and seasons, do not forget that your personal belongings are a portion of your entire being and lifelihood. Therefore, if you want a safe and secure place to keep your belongings during the most difficult times of your life, or need transportation for hauling your things, then, I recommend U-haul storage for all your storage and moving needs. The staff are very courteous, friendly and helpful. I experienced an outstanding customer service from them. Give them a try!!
Christiana A | First ImpressionsI have had some issues with trailer rental from you but not for my new storage unit.
Lamar T | First ImpressionsOverall I feel my possessions were secure and available whenever I needed access.
CLARENCE M | Overall ExperienceThe facility was always clean and felt secure everytime I visited my unit. Every staff member I encountered over the last 3yrs, from office team to cleaning crew was always friendly and helpful. I'm extremely glad I chose Uhaul for my storage needs.
Porsha W | Overall ExperienceThe Manager Johnny is a very helpful, understanding and caring person. He's been alotta help during a very fustrating time in my life when I was moving, changing jobs and finding a new place to live. Thanks so much for just being a good human and treating us like humans. Everyone runs into hard times and this was one and he helped me through it and lent a helping hand
Coral T | First ImpressionsThe management was well-mannered, very friendly and accommodating. So far, the experience was excellent.
KHOSROW K | First ImpressionsThe employees were not very informative when questions were asked they were unsure of the answers they gave me the wrong answers at times I always had to go directly to the owner for the correct answer
Nicole W | Overall ExperienceOnly recommendation is to be sure to verbally explain to new users about the swipe card. We missed that step on orientation and we're very stressed out by the alarm
Vicky N | Overall ExperienceThe site in Manassas sent me to this location, l was very happy to hear what l needed would be available , however the computer was down and although l had a reservation number and really wasn't in a big hurry it took forever. They also couldn't get the access card working so l had to keep putting the number in and that took time . They forgot to give me a lock and l was called later to be inform that my rental for the first month is free but they were unable to put the money back on the card.
janice m | First ImpressionsIt is strongly recommended if you visit and ask questions in person. Of course, I couldn't answer the phone because there were customers in the office, but I hope that Johnny's operating system will be changed by a good-natured and kind manager. No matter how busy the office is, any employee can simply "pick up the phone directly and say a short guide." If you ask for your understanding, please wait for a while. ." Obviously, a very important and sure fact is that most of the customers who have already visited the office in person can wait for their orders while watching the situation in the office. However, if one of the employees does not answer the phone indifferently even though it is urgent or to come or simply to ask a question, it is not possible to see the feelings of the customers who made the call in the office. It will spread to other future guests. I hope you will consider it carefully. Gracias.
TAE-SEOK C | Overall ExperienceJohnnie was a great help! From setting up my storage until it was time for me to move out. Will always pick this location to store my things.
Jermyn F | Overall Experience