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MICHAELKENNETH A.Customer Reviews for U-Haul Moving & Storage of Manassas Park
Testimonials From Recent Customers
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The service here is always exceptional. The trucks are getting a little old but they run fine. I would add steering wheel covers to all the old trucks it's a cheap way to give them a better feel and it'll cover up that smell that just won't wash off your hands after.
Ahmad S.Speed
NATALIIA Z.Nothing, all went well, thank you.
MICHAELJ V.Wry good customer service.
MICHAEL JOSEPH R.Customer service was professional, friendly, and very helpful. Overall customer experience was excellent.
JOHNCLARK E.Great people great service
BELALA S.Agent at drop-off site was very cheerful and helpful. After driving over 1,000 miles, that was a pleasant surprise. I would recommend this site to friends.
Larry E.N/C
LB P. | First ImpressionsReturning the truck after hours was a complete nightmare! We were not told we could drop it off at a location near our destination. I didnt understand the key drop off instructions on the drop box. Dont understand why you can't just put the key in the box. I'm older and dont understand how to download an Ap and then scan a bar code. We tried and tried and it didnt work. It was dark, freezing, windy. It was awful!!
JULIE CHRISTINE S.more maintenance
MARIOALBERTO A.I ordered 4 dozen furniture pads and 6 large boxes to mobile pick up with my truck, and I was only given 2 dozen pads and no boxes. I also called the day before picking up the truck and asked if a lock would be provided or if I needed to get my own, and I was assured that every truck came with a lock. When I got there to pick up the truck, there was also no lock provided. When I called to ask for a refund for the missing boxes and furniture pads, they said there's nothing they can do and to ask the drop off location in Texas, which turned out to also be untrue because the Texas location showed me on their computer that they were actually unable to refund me without a note from this location, and of course this location did not leave a note for that.
Zachary H.My truck was mostly clean, however the windows were VERY dirty.
JAMESJ H.Truck had bed bugs
SARAHKONADU F.The greatest group of people. They were politest people I have ever felt with. Thank you. Happy New Years
JOHNCARROLL M.Fire all the kids that work there with attitude and are to lazy to do any physical work. Young kid asked me to push a 2000 lb trailer ( I'm 72 years old) lazy kid I have been a good customer for the past four months but have decided to buy my own trailer to avoid these punks you have at this location The manager is awesome
HAROLDR S.Friendly and helpful staff.
Annette P. | Overall ExperienceIt wasn't my first choice (an hour away), but closer facility didn't have the trailer I needed. They noted I wanted 6 furniture pads but forgot to include the furniture pads with my trailer and I had to make a return trip to the further site to get them. It would have been nice to be able to get the furniture pads closer to my home.
Claude V.Fast check in and out. Equipment is always clean and running smooth. My uhaul location for all my business needs.
SCOTTALAN S.The team at Manassas Park treat customers like Family. I am very appreciative of the team, they enjoy dogs as much as I do! Brian Dillon
BRIANJAMES D.This is a full-service U-haul location with professional level staff.
rich W.Check-out was easy. Was checked out by the location owner. He was very personable and made me feel like a valuable customer. Self-sanitized truck before using it because truck didn't look clean. Alot of black dirt seen on anti-bacterial wipes after wiping down steering wheel and seats. Uhaul truck worked properly and was reliable for my move. Check-in was easy as personnel were waiting in the check-in line to clean the truck and accept my truck return.
Jerome S.I have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!
Tracey s. | Overall ExperienceThe team there was great. All very friendly. My trailer wiring harness was being used for the first time and lights weren't working. The manager quickly figured out that I had placed the "towing fuse" in the wrong slot on my Honda and resolved the issue immediately. Highly recommend this location even though it was further away for me.
DAVIDALEXANDER J.Knowledgeable staff, didn't waste my time, highly recommended location.
RALPHDELMAR D.My installer was quick and friendly.
WAYNE PATRICK S.No hassle, no wait. Friendly Staff. Trucks in great working condition. I've always had great service at this location. Highly recommend.
Nilsa M.They did an outstanding job in regards to me switching trucks
CHARLENEFRANCES D.I drove the vehicle 8 miles over my estimate but put Moore gas in the truck than what it had in it, when I got it by a quarter of a tank and told the guy that when I returned the truck. It didn't seem to matter because not only did I over fill, I was charged for the eight additional miles. Thought that was pretty ridiculous. I even rented the truck for a 24 hour period and returned it at after only three and a half hours. SMH
MARILYNDENISE B.Really good service...
SILVESTREDWARNY M.Good people, service.
JARED MCQUAIDE D.Dropped off after hours. Plenty of room and easy to find
DEBORAH M.My reservation and pickup was excellent
PATRICKKAFI J.Online pickup process needs to be improved. Asks 3 times for the same information like photos of ID already uploaded a moment before.
Janusz W.The truck drove horribly. It vibrated at low speeds. At 50 mph, it was so loud you couldn't have a conversation.
STACYADAM W.Staff is not helpful. Had an awful experience there. Would not recommend the Manassas Park branch to anyone.
DAUDITULANN G.Johnnie is great.
JOSEPH KWAME N. | Overall ExperienceJohnny runs a well oiled business
STACYCLYDE H.Everything was great as usual.
ROY EUGENE D.You guys are doing good keep it up
Taimoor R.Perfect
PEGGYHONG YEE H.Manager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I'm already being recorded in store, what was the issue?. "Jennifer Davis" assistant manager on duty called DM "Johnny Necessary".
James and Lyshawn A. | Overall ExperienceEvery person We had contact with during pick-up and return were very friendly and professional. Thank you! UHaul - probably recently - implemented "technology" into the renting process that should make the it faster, smoother and more "objective". However, if "tech" wont work - for any reason - customers are stuck during transaction. And when that happens after hours and the 1800# has a waiting time of over 52 minutes, that's not what's called fun. So rating UHaul is subjective, but has two part of it. Human interaction: Excellent! Tech interaction: Glitchy with no "short cuts" to bypass - at best.(Pretty sure it will improves w/ time though.) Thank you again.
PETER R.Reservations were easy, trailer was ready at requested time. Drop off was also quick and easy.
RICHARDCARL G.What a cluster f--k. Wish I would have the opportunity to speak with upper management. The manager at this location is awesome but can't succeed without upper management doing there job.
HAROLDR S.The truck felt like the transmission was pulling in just to go up an hill. It would not accelerate beyond 35 mph. Took too long to get where I was going. The other this is I booked a one way rental and was confirmed over 2wks ago. Most companies when trying to rent there vehicles websites will prevent you from getting a confirmation if one way rentals aren't available with the specific truck size Youre requesting. Uhaul allowed me to book the moving truck and gave me a confirmation. Instead I received a phone call 1 day prior to my move date to tell me they do not have any trucks for 1 way rentals. That should've been advised 2weeks ago when I booked the damn truck. That in convenience me because I had to find someone to follow me back to Manassas to drop off the truck. That made me cancel getting my doctor appointment because I had to travel 45 minutes away from my doctors office. I will rent budget trucks from this point forward and I will make sure that my friends and family do the same.
CHARLENEDARCELL F.Exterior of the truck was covered with bird poop
Mark F.Provide an EZ pass for each rental vehicle and add that into the billing process.
Brandon E.Better or replaced suspension would have made the ride better.
JONGHYUN L.Incredible customer service. Very impressed. The tall gentleman there was very helpful and professional. Gracias.
Francis S.Everything was good. The only thing is the overpriced charge of gas. They charged me for 5 gallons 25 dollars when the most I spent 2 gallons for a quick trip to move apartments in the same neighborhood.
JULIOCESAR T.Johnny were very helpful and polite I would recommend that location to friends.
KENNETHROOSEVELT S.Shift lead was super helpful and informative about the process.
Annette P. | First ImpressionsThe U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!
JAMAAL F. | First ImpressionsHad a wonderful check in, very convenient, great service
Harmony B. | First ImpressionsMelba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.
Angela B. | First ImpressionsEVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS
Dale R. | First ImpressionsMelva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!
Porsha W. | First ImpressionsEfficient. Courteous. Thank you!
KATHRYN S. | First Impressions