Comentarios del cliente para U-Haul Moving & Storage of Manassas Park
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Manassas Park
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Barry P. en
Was very good place to store belongings
Donald K. en
The staff are excellent, rent from here at least once a month
Angela B. en
Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.
David M. en
Nothing, it was perfect.
Gregory M. en
We had no issues. Easy pickup and easy dropoff. The cargo trailer was exactly what we needed for our move.
Michael S. en
I believe the gentleman's name was Aaron but he was very professional and friendly
Jose C. en
Stay positive and treat all customers friendly. I am very satisfied with the help and positive attitude that I received from Sister Melva. And she even refill my coffee mug. She was very friendly and courteous.
Larissa H. en
Fast and easy
Kimberly G. en
Staff was awesome and very helpful. This was a difficult move for me but the staff was so helpful.
John T. en
The app to dispute the condition of the trailer would not allow me to upload a picture.
Bernadette S. en
Melba was great! She’s so accommodating!
Terrence G. en
Mel was great!
Brittany W. en
Johnnie was extremely helpful and amazing the whole day.
Matias A. en
Great service at this location
Abigail C. en
Connor are the front desk was very helpful and when I dropped off the van it was smooth and fast. Excellent service from this location!
LUIS T. en
I will like to have a discount next time I rent a truck when I driving far away, o rent a truck like 3 or 4 times
ALAN P. en
The manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.
John T. en
The vehicle was dirty prior and I’ll admit I got some mud on it, but it wasn’t clean from the start. I think the $25 fee was extreme. Also, I was advised the gas was more than there actually was. I returned it with more gas than I received it and was charged for gas too. That was later reversed because I took a picture. But to have to fight with them because someone chose not to properly read the gas gauge isn’t right.
Ricardo Z. en
Excellent customer service. Friendly, quick, and helpful.
Scott V. en
Once all the nickels and dimes are added up, it's a bit expensive to rent for a local move lasting less than a day. The $29.95 teaser rate on a 15' truck ballooned to $130 + $20 for gas. Although we got our move done in a day,and the truck performed well, the price seems high.
Vincent C. en
I tried to used the U-Haul link to verify return but only the original reservation came up. I don't expect to be charged the $20 for a non-specific link where I couldn't find a return verification option. The same thing happened with finding the payment code for the Moving Help guys. The email link only led to the home page with non-specific info. If U-Haul wants to use links, they should set them up more efficiently and specifically.
Randy T. en
I have used U-Haul a lot throughout my lifetime and I can honestly say that this is the best U-Haul I have ever been to. The staff go above and beyond to make everything go smooth and stress free. Melva was extremely helpful in getting us set up for our move.
Juan M. en
Nothing
Ryan L. en
Absolutely incredible customer service. This will be the only place I'll go for future rental needs.
Michael M. en
Lower price
Jeffrey A. en
The only complaint about the truck was the smell. It had been "cleaned" with a scented spray. It was not cleaned, it just stank like it had been. It was probably smoked in and they wanted to get the smell out. I'll check that more carefully next time.
Luis T. en
i have a problem when I went to leave the trailer the person who lowered it did not put in the system that had already delivered it and I had to go back to the store to fix that matter
Walter K. en
While the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.
Matthew B. en
Nothing. Connor and Cynthia are awesome. They were able to make my reservation better than I expected by arranging the correct equipment to be rented, when headquarters told me it was unavailable. Thanks you two!
Marive C. en
Melva and other staff are very nice and helpful. Clean facility
Donald K. en
Your app is horrible, didn't work after trying 4x. Staff was ( as always ) excellent in handling this
Jason S. en
Keep continuing the great service and customer care
Gilberto C. en
Have more available units to rent for customer without a reservation.
Louis S. en
Only had an issue with the computer system allowing the sales person from dispatching the trailer with me tow vehicle.
Nghia D. en
Is there a express pickup for truck and trailer?
Bernadette S. en
I love Melba she’s really great she helps me a lot and the way she took care of the customer and even Johnny! I will highly recommend this place.
Francisco H. en
No friendly communication. I was about to walk away right after the first 30 seconds soon as I start talking with the "Manager". Treatment was like you were doing me a favor renting equipment from you. I am the customer and there is hundred of more business like your that they really want my money. Thanks.
Brian S. en
My experience was absolutely flawless. I called before visiting the location, on a Sunday. I received great customer service on the phone and all my questions were answered, as I made my reservation. After arriving I received great service again, from another employee. I had to extend my rental by 1 day and once again, my visit garnered the best customer service from a very informed person. The after hours return process was also flawless and easy to navigate. I am truly a fan of this U-haul location.
Scott M. en
provide all the help that they need from the beginning until the end of the rental no matter what happens ....
Ryan D. en
Nothing
Chantel S. en
Very unprofessional and Uninformative all workers acted as if they were new nobody has the answers to my questions just very Unprofessional
Mohammad Junaid Q. en
Truck had High mileage and was making lot of sounds Not satisfied !!
MARK M. en
Melva Rae and her team always do a terrific job! Great customer experience!
Shannon W. en
No complaints. Just wanted to say what a pleasure the manager at this location is to deal with. Not only that but she is very knowledgable and good at her job. Big Holiday bonus for her I hope!
Lew W. en
It takes days to refund the balance back to my card. If a gas pump can release the balance immediately, why can't uhaul?
Salar A. en
The gentleman was so respectful and professional, Thanks
Javier C. en
Excellent service. Thanks again!
Jesus C. en
The employees at this location they are very professional very helpful people Great timwork.
Amgad E. en
100 /100 service Thank you
Leon L. en
Get rid of Cynthia Lopez. Bad customer service. Lacked knowledge about your policies. Said she was the boss and there was no one else I could complain to. I would love to make official complaint
Daniel I. en
Fix/replace card reader.
Michael S. en
Awesome experience from Ms Melva and her team. I M a repeat customer and will continue due to the level of customer service received.
Rolf V. en
This place has not offered a poor or even subpar experience. If they do, you'll hear about it Good work so far!! Thank you!!
Jason L. en
Professional manager very helpful
Yvonne G. en
Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!
Bryant W. en
The manager, Marva, was there when we picked up the equipment. She and her staff were very helpful.
Roberto C. en
I downloaded the app but still I went to the counter. The app didn't work for me
Miae B. en
clearer signage for client parking
Mayra P. en
Too pricey!!
charlie L. en
Great Customer Service!!!!
Maria B. en
Nice service
Adriana H. en
I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.
daniela l. en
Great service
Debbie C. en
Very clean and well kept. I will use again if needed in the future.
franca f. en
Good experience The lady that helped me was very knowledgeable efficient and kind
Thomas B. en
Very neat and clean. The supervisor/owner was very kind.
MICHAEL V. en
I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.
Dale R. en
EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS
Kleen L. en
Loved Melva and her staff!!
Anthony K. en
My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,
Jose b. en
Perfect location and friendly staff
Brian D. en
I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.
james h. en
Very helpful and easy transaction
Porsha W. en
Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!
Michael P. en
U-jail was great and helpful. Ex-wife not so much😣
Bobby R. en
n/a
james h. en
Great service and very helpful staff.
Bogdan H. en
Thanks
Shannon R. en
These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.
KATHRYN S. en
Efficient. Courteous. Thank you!
Mary L. en
This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.
Mary L. en
Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou
Michelle D. en
Helpful staff! Easy access for upstairs unit!
Elizabeth D. en
La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.
KARL S. en
Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.
george m. en
Great service. No problems.
Rati L. en
I got good addistance , melva was excellent
Sibyl B. en
Always WELL STAFFED and courteous assisting customers!!!
Karen P. en
Excellent Courtesy and fast help!
Akash R. en
None
JEFFREY L. en
A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.
Debra E. en
I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.
Denise T. en
Great service
angela m. en
The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.
Abby H. en
Would rent there again, staff very helpful.
Mark P. en
Service was great
Joffre A. en
I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.
angela m. en
I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items
Gillian E. en
The front office was very slow even for minor purchases.
Paul D. en
An above average storage facility.
Tony E. en
Very satisfied with the facility and staff
LAUREN D. en
The manager is fantastic and I always felt safe coming to get my belongings.
GABRIEL D. en
Melva Rae is the epitome of a great manager. I would steal her to my company if I could!