Customer Reviews for U-Haul Moving & Storage of Malvern

9,191 comentarios

564 Lancaster Pike   Malvern, PA 19355
(NO ON SITE PARKING - FIND PARKING BEFORE PICK UP OF RENTAL)

(610) 647-7311

Ver mapa de la instalación

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.

Servicios en esta ubicación:

Contáctanos

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(NO ON SITE PARKING - FIND PARKING BEFORE PICK UP OF RENTAL)

Servicios en esta ubicación:

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Josh was great. Did a good job. Nothing to improve.

Barbara S 
Clasificación:
5.0

Elizabeth and CiaraThanks

Martha A 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B 
Clasificación:
5.0

Had an issue to extend the reservation but overall wonderful customer service.

NAGARAJU C 
Clasificación:
5.0

The staff was very friendly and helpful. The computer system was down, which required much more work on their part, but they got it done.

Donald L 
Clasificación:
5.0

The Malvern PA location was the best UHAUL experience I ever had. Staff was very efficient and friendly.

Scott L 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick K 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B 
Clasificación:
5.0

Everything was great!!

Carol G  |  First Impressions 
Clasificación:
5.0

The Malvern PA location was the best UHAUL experience I ever had. Staff was very efficient and friendly.

Charles L 
Clasificación:
5.0

The staff was very friendly and helpful. The computer system was down, which required much more work on their part, but they got it done.

donald l 
Clasificación:
5.0

Staff was great, very easy process

Steve M  |  Online Move In 
Clasificación:
3.0

I wasn’t sure I was even supposed to be dropping it off at this location - because of the initial issues with the system it wasn’t clear that this was still the right place

JOSHUA B 
Clasificación:
5.0

Had an issue to extend the reservation but overall wonderful customer service.

SALEHA K 
Clasificación:
5.0

Elizabeth and Ciara Thanks

MARTHA A 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER O 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH M 
Clasificación:
3.0

El cliente no dejó un comentario.

MONTY T 
Clasificación:
5.0

This is the locati9n we always use and they have been consistently reliable every time!

Sharon F 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G 
Clasificación:
5.0

I don't remember the young woman who helped me, but she was fantastic. She was there past her normal work hours and did not hesitate to help me and make sure I was happy and on my way. She was there when I picked up and when I dropped off. I don't remember her name, but please let the team know how amazing she was. Very professional, courteous and pleasant.

Brian D 
Clasificación:
2.0

Rented a trailer for 24 hours. Reserved it for 5pm pickup on a friday and wanted to return afternoon on Saturday. When we arrived and checked in the employee asked if we were returning at 11pm that night I said no I reserved it for 24 hrs is that ok? He said yes. And the. A few minutes later said actually no someone else has reserved it for 10am tomorrow so it has to be back by then. It threw a huge kink in our schedule and felt very disorganized. It was our first experience with uhaul.

PAUL R 
Clasificación:
5.0

The mobile app ERROR'D and did not let me finish checking in but I was able to pay

Lauri D 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M 
Clasificación:
3.0

I confirmed a storage space that was never reserved for me. I also confirmed that the bill would be charged to my credit card which it also was not even though my card was on the account. The staff was friendly and helpful.

KEVIN K  |  First Impressions 
Clasificación:
4.0

There was an issue with my reservation so a little more attention to that would help.

CHRISTIAN S 
Clasificación:
5.0

The online scheduling tool provided by Uhaul is setting incorrect expectations for customers and subjecting individual locations to unnecessary blowback when customer expectations are not being met. I selected this location after the first location informed me that I could not wait for my vehicle. The website said differently which is why I booked that location in the first place. The first location recommended Malvern as a wait with vehicle option and I confirmed this via the uhaul scheduling tool when I rescheduled. However once I showed up for my appointment I learned that Malvern does not offer wait with vehicle either. Thankfully the manager offered to bump me to the front of the line for that days installs so that my wait could be minimized. The install went smoothly and everything was completed faster than I originally thought it would be. I'm thankful that this location worked to figure out a solution that worked for me because leaving the vehicle for the day was not an option I could accommodate. If anyone from the Malvern location reads this, thank you again for great service in the face of a challenging situation.

Brennan M 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather t 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME L 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric L 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E 
Clasificación:
5.0

The 2 ladies who helped me on saturday 5/3/25 were AMAZING!!

KIMBERLY Q 
Clasificación:
5.0

El cliente no dejó un comentario.

john e 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A 
Clasificación:
5.0

The technicians were very helpful and I appreciate their assistance and services. Thanks for your service and support.

Calvin S 
Clasificación:
5.0

Extremely polite, personal and professional. Quick and easy check in The app was not responsive, could not verify with photos of rented vehicle.

DAVID D 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS R 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA C 
Clasificación:
3.0

This was the second location we had to go to because the first truck had a leak on the roof. we were told there would be a truck for us at Malvern, however when we got there, they said nope. It wasn't until we called customer support again that we were finally given the truck

alexandra f 
Clasificación:
5.0

Really well run shop! Amenities galore if you need any packing supplies, a hitch, straps, and storage! ¡Gracias!

Todd M 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G 
Clasificación:
5.0

Overall the truck was clean. The spring tension on the rear door was so strong that it took two people to hold the door down to lock it in place. This is a safety issue.

Karel B 
Clasificación:
5.0

El cliente no dejó un comentario.

conal m 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE C 
Clasificación:
5.0

Great experience the team I worked with were very helpful and great customer service

SCOTT M 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas S 
Clasificación:
5.0

Great and helpfull staff. Thank you for the month free storage.

SCOTT F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M 
Clasificación:
1.0

Pay the staff an extra dollar an hour to care? Have an attendant or a second representative move the line? Raise rates a tad to make it work if you have to? Maybe credit me back after wasting an hour of my time and refusing to rent me a trailer? ¡Gracias!

dave s 
Clasificación:
5.0

Staff was very nice and made the rental seamless.

STEPHEN W 
Clasificación:
5.0

It’s a little crowed but that a good thing with regard to options for equipment rental.

Bart F 
Clasificación:
3.0

This location has too much equipment on site and no parking. The staff is good but this site has too busy for the size. Pulling a trailer through this location is tight.

Joseph M 
Clasificación:
5.0

Awesome experience!!

PATRICIA M  |  First Impressions 
Clasificación:
5.0

Elizabeth Is a star employee very professional.

Joseph C 
Clasificación:
4.0

Friendly helpful staff

Sheila m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete D 
Clasificación:
5.0

Great experience. The attendant (Liz?) was super helpful.

Paul T 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA D  |  First Impressions 
Clasificación:
5.0

The employee was excellent!!

Irene R 
Clasificación:
4.0

Needs a larger space or better organization of rentals. It was hazardous to drive through the parking lot.

DAVID M 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay E 
Clasificación:
5.0

I don't remember her name but the employee who helped me when the self check in was broken was very nice and very helpful

Andrew N 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H 
Clasificación:
5.0

The fellow was very helpful in disconnecting the car carrier for me that I rented! ¡Gracias!

WAYNE K 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE M 
Clasificación:
5.0

Friendly staff, fast and efficient

David S 
Clasificación:
5.0

I was stopped by Police; ostensibly because 'the tag on the trailer was not recognized as an appropriate state-issued plate'. It _was_ legible, and lit by the plate lights; though it was bent over on one corner - but the "Kansas" was clearly visible. Maybe it was just "the new guy" on the beat.

ANDREW B 
Clasificación:
4.0

Trailer was not clean. Insurance was added to my bill even though I did not agree to this

Donald S 
Clasificación:
4.0

provide customer parking

KARIN G 
Clasificación:
5.0

Always a great experience at this location and the team here doesn't get enough credit for managing the difficult peaks and valleys of the day when people are picking up or dropping off equipment. Thanks for hooking us up and getting us on our way!

Andrew H 
Clasificación:
5.0

Easy access and well equipped location. Counter agent was very helpful and professional.

DENNIS R 
Clasificación:
5.0

Friendly staff who provided ample support connecting the utility trailer to the vehicle.

Andrew W 
Clasificación:
5.0

The customer service was above and beyond. The staff person who attended to me was filling in on her day off. She worked to figure out why the system was over-charging me and got it fixed.

MARION M 
Clasificación:
5.0

El cliente no dejó un comentario.

Iain D 
Clasificación:
5.0

The clamp that should hold the dolly is bent. Also I had requested an appliance dolly and blankets which were not in truck and I had to have a friend pick them up with no discount applied. Customer service on renting was great. I will use again

MICHAEL N 
Clasificación:
5.0

Zachery was awesome to work with and was very helpful.

Robert C  |  First Impressions 
Clasificación:
1.0

I ordered the hitch installation and got a quotation with a $180 installation service fee, but the Malvern store finally charged a $250 service fee. I contacted Uhaul customer service to check the reason, but unfortunately, nobody could explain it to me. Poor experience with Uhaul service!

Liang Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V 
Clasificación:
5.0

While this location is exceptional, my experience with U-Haul Customer Service is abysmal, so be careful. I rent trailers once or twice a year. I should just buy my own trailer.

KEVIN S 
Clasificación:
4.0

We returned after hours - so there was no personnel (hence the not helpful rating) - but the process was really easy and i would recommend it highly.

Paul M 
Clasificación:
5.0

El cliente no dejó un comentario.

Geneva F 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMANTHA B 
Clasificación:
5.0

El cliente no dejó un comentario.

Iain D 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT F 
Clasificación:
3.0

El cliente no dejó un comentario.

KAITLYN B  |  Overall Experience 
Clasificación:
5.0

Frazer location is the BEST!!! We love getting our rentals from that location. ¡Gracias!

Barbara F 
Clasificación:
5.0

Customer service is great at this location.

Kaitlyn B 
Clasificación:
5.0

love the service

TUAN T 
Clasificación:
3.0

Did not get the dolly or furniture pads I payed for

Emma M 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIEN P 
Clasificación:
2.0

Okay so I just think it was a minor issue the assistant manager Sierra was fantastic I absolutely adore her I had such a great experience but we didn't have the lock so we had to keep the storage a little a day later and we couldn't leave our clothes or are belongings in the unit

Levon W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT N 
Clasificación:
3.0

El cliente no dejó un comentario.

GENEVA F 
Clasificación:
5.0

Staff extremely friendly and helpful. Rented trucks several times through this location - never an issue!

william m 
Clasificación:
5.0

Helpful and friendly employees. Easy return

DAVID U 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S 
Clasificación:
5.0

Nothing They were Awesome both Guys they were awesome Thank you Again

CANDICE M 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN J 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER C 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin L 
Clasificación:
5.0

Keep up the good work 👍.

CHRISTOPHER T 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI B 
Clasificación:
4.0

El cliente no dejó un comentario.

David H 
Clasificación:
4.0

El cliente no dejó un comentario.

rami d 
Clasificación:
5.0

Staff is very nice and informative, felt very comfortable renting auto transport. Would rent here again if needed.

Joseph N 
Clasificación:
4.0

Very friendly staff clean facility etc…

Sheila m  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M  |  Overall Experience 
Clasificación:
1.0

I was contacted day the rent was due for rent being late. I was also contacted as being past due after having paid rent. Finally, a week after moving out I was messaged saying that my rent is due, now with a late fee. I tried to ask for an explanation every time and was never responded to. Incredibly unprofessional. I am, or was, a big fan and user of uhaul but not anymore

Cameron M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK F  |  First Impressions 
Clasificación:
5.0

The entire staff was very knowledgeable and courteous.

VICTORIA K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff!!

Catherine D  |  Overall Experience 
Clasificación:
3.0

Overall a good experience expect for 2 things , surprisingly charged the next month due to not closed out after ending the rental and extra charge was added for Insurance (did not ask for insurance).

silvia f  |  Overall Experience 
Clasificación:
4.0

There's one staff who declined to help me when I'd forgotten my gate pass code. He was indeed very rude. The rest of the staff were amazing and very friendly

Lawerence n  |  Overall Experience 
Clasificación:
2.0

They cut off our lock to paint and replaced it without telling us

ELLEN M  |  Overall Experience 
Clasificación:
5.0

Awesome customer service!

Michael M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M  |  First Impressions 
Clasificación:
4.0

We needed a storage unit for a short time. The unit was new and clean, but access was sometimes an issue because sometimes they park trucks right in front of the door and it's difficult to get inside. I rated Above Average because the staff at this location are helpful and friendly. That's not always the case!

CHRISTOPHER W  |  Overall Experience 
Clasificación:
1.0

Workers unhelpful despite a line of people needing assistance. No acknowledgement outside of one worker stating he was "done working".

Despina G  |  First Impressions 
Clasificación:
1.0

We had to throw away more than 1/2 the contents in unit as smelled very musty and damp and many boxes ended up with ant nests in them - lost all the bedroom linens and towels for this reason. The back units butt against woods and so I think water and pests can enter unit. We incurred more than $500 of damages as a result.

Kenneth P  |  Overall Experience 
Clasificación:
4.0

The facility in Malvern, PA > the facility in Nanuet, NY

CHRISTOPHER W  |  First Impressions 
Clasificación:
5.0

The General Manager Zachary Thomas went over and above to help me decide to use his facility. He did everything in his power to get me storage units. I had dependencies on my U-Boxes delivery and the Moving help schedules. He was always opened to adjust my need. During the move, my U-Boxes were kept on the farther from my units. It was my mistake. When I arrived for the move, he changed the units close to the U-Boxes. Thank you Zach!

Archanaa A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F  |  Overall Experience 
Clasificación:
4.0

There was no keypad beside the unit as described in the app directions, so I had to walk all the way back to the office. The person behind the counter had very little interest in helping me, claiming "I only deal with truck rentals and the person in charge of storage units left an hour ago so you'll have to come back tomorrow". I had no interest in returning the next day. This was at 6pm when the app said the office is open until 7pm. He begrudgingly let me borrow scissors to cut the zip tie. It's unfortunate that this person either dislikes his job or dislikes people, or both. But the in-person customer experience was not at all good.

BRIAN R  |  Online Move In 
Clasificación:
4.0

I was supposed to have a free lock with my purchase of the storage and there was no lock inside of the facility or on the storage unit.

TIYANA M  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F  |  Online Move In 
Clasificación:
5.0

If it weren't for Joseph M at this specific location my rating would have been one star. Joe is the only one who actively listened, helped and solved the many issues I have had with this Uhaul site. If it weren't for him there would have been a suit headed your way. Please acknowledge him and thank him - he deserves it!!!

JAMES S  |  Overall Experience 
Clasificación:
1.0

You can contact me for details. Never will return. Never will recommend. Awful.

MARISA M  |  Overall Experience 
Clasificación:
1.0

Currently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.

Tron M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A  |  Overall Experience 
Clasificación:
5.0

I had my storage unit for over 6 years and was very pleased with the service and staff.,

Mary D  |  Overall Experience 
Clasificación:
5.0

The management and representatiives was always very helpful and attentive.

Veronica S  |  Overall Experience 
Clasificación:
5.0

Thanks all the people who works there. They were very helpful.

Martha A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

krystal g  |  First Impressions 
Clasificación:
5.0

Helpful staff and also as above is question one

Lawerence n  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY H  |  Overall Experience 
Clasificación:
5.0

Everyone was very professional and polite.

Vincent W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harrison C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO A  |  First Impressions 
Clasificación:
4.0

Overall good experience. Some issues with insects/beetles

DANIEL P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca G  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna f  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M  |  Overall Experience 
Clasificación:
1.0

To many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn't open after office hours even tho it says that the gate are open before and close after office hours.

DANA D  |  Overall Experience 
Clasificación:
5.0

Easy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.

tim h  |  Overall Experience 
Clasificación:
5.0

I've used this location several times and always have a good experience.

Brian O  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M  |  First Impressions 
Clasificación:
5.0

Having a month of free storage makes all the difference. I love that UHaul offers that. Well done

Terence A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

walter z  |  Overall Experience 
Clasificación:
2.0

I left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!

Alexandre C  |  Overall Experience 
Clasificación:
5.0

Very polite and knowledgeable.

Vincent W  |  Online Move In 
Clasificación:
5.0

All the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.

Ray B  |  Overall Experience 
Clasificación:
4.0

No comment

reknan o  |  Overall Experience 
Clasificación:
4.0

Quickly addressed issues with storage unit.

rebecca b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mona a  |  Overall Experience 
Clasificación:
2.0

Rates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.

jesse b  |  Overall Experience 
Clasificación:
5.0

I was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.

ERICA C  |  Overall Experience 
Clasificación:
5.0

The people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience

Charles C  |  Overall Experience 
Clasificación:
3.0

Firstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.

reknan o  |  First Impressions 
Clasificación:
5.0

Great staff and customer service.

Frank V  |  First Impressions 
Clasificación:
5.0

The staff is awesome and we had a great experience!

Brian K  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G  |  Overall Experience 
Clasificación:
5.0

You systems suck. Your people are awesome.

John B  |  First Impressions 
Clasificación:
1.0

The reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn't do anything, said something about only renting a truck for a one way. Of course this isn't specified.

Shakale M  |  Overall Experience 
Clasificación:
5.0

Really helpful, quick, way polite! Mike, Tom, and Francisco were the best!!!  5 ⭐️⭐️⭐️⭐️⭐️ 's!

Thomas Q  |  First Impressions 
Clasificación:
5.0

The 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful

Charles C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Coleen M  |  Overall Experience 
Clasificación:
5.0

The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. ¡Gracias!

Matthew T  |  Overall Experience 
Clasificación:
1.0

Horrible

Jessica S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol B  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruben F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John W  |  Overall Experience 
Clasificación:
4.0

Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people

Norman T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN U  |  Overall Experience 
Clasificación:
5.0

No issues. This is a flagship location for U-Haul.

BRIAN U  |  First Impressions 
Clasificación:
5.0

Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.

ERICA C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mark P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph g  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt M  |  Overall Experience 
Clasificación:
4.0

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Nukeyshia V  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C  |  First Impressions 
Clasificación:
4.0

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

walter t  |  Overall Experience 
Clasificación:
3.0

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Julie M  |  Overall Experience 
Clasificación:
5.0

I would rent it again.

TINASHE M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark K  |  First Impressions 
Clasificación:
5.0

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Brian S  |  Overall Experience 
Clasificación:
5.0

Staff was great and easy to work with.

NELLO D  |  First Impressions 
Clasificación:
3.0

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

miguel V  |  Overall Experience 
Clasificación:
5.0

Nice!!!

patrick n  |  First Impressions 
Clasificación:
5.0

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Brian S  |  First Impressions 
Clasificación:
5.0

Helpful and friendly. No issues at all and very flexible

Justin T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M  |  Overall Experience 
Clasificación:
5.0

Joe meets was great

joseph g  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

HOWARD M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H  |  Overall Experience 
Clasificación:
5.0

Easy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.

Ovidiu M  |  Overall Experience 
Clasificación:
5.0

Streamlined procedures make for ease of use.

diane w  |  Overall Experience 
Clasificación:
5.0

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Lisana A  |  Overall Experience 
Clasificación:
3.0

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Caitlin D  |  First Impressions 
Clasificación:
3.0

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Karen I  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricahrd F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren I  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Camey D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W  |  Overall Experience 
Clasificación:
5.0

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn't ask for a better experience.

Doug F  |  First Impressions 
Clasificación:
4.0

none

Thomas W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly T  |  First Impressions 
Clasificación:
3.0

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Hassan J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S  |  First Impressions 
Clasificación:
5.0

Easy. Nice. All employees were friendly and helpful.

Chris O  |  Overall Experience 
Clasificación:
1.0

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Cameron C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M  |  First Impressions 
Clasificación:
5.0

Angelo and Harry were very nice and professional.

Chris O  |  First Impressions 
Clasificación:
2.0

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Cathy L  |  Overall Experience 
Clasificación:
5.0

Gracias

Thomas S  |  Overall Experience 
Clasificación:
4.0

good experience; good staff.

michael c  |  Overall Experience 
Clasificación:
4.0

Great location

Phillip M  |  Overall Experience 
Clasificación:
5.0

Everything went Great, So helpful thank you..

Thomas S  |  First Impressions 
Clasificación:
2.0

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Edward O  |  Overall Experience 
Clasificación:
5.0

Thank you for taking care of my business quickly.

Homayoun N  |  First Impressions 
Clasificación:
5.0

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

ELIZABETH D  |  Overall Experience 
Clasificación:
4.0

Clean Easy access

brigitte b  |  Overall Experience 
Clasificación:
4.0

The staff were very helpful during our move!

Erica B  |  Overall Experience 
Clasificación:
1.0

The whole process was a mess

Harrison C  |  First Impressions 
Clasificación:
4.0

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

Christian W  |  Overall Experience 
Clasificación:
5.0

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Erica B  |  First Impressions 
Clasificación:
5.0

Customer Service Agent was very professional throughout the process.

Cenobia A  |  First Impressions 
Clasificación:
4.0

Efficient

christine p  |  First Impressions 
Clasificación:
1.0

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

Matthew S  |  Overall Experience 
Clasificación:
5.0

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

christopher h  |  First Impressions 
Clasificación:
5.0

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

thomas a  |  Overall Experience 
Clasificación:
4.0

Excellent team

RONNIE W  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and courteous

Debra E  |  Overall Experience 
Clasificación:
5.0

Convenient and great experience

Mary H  |  Overall Experience 
Clasificación:
1.0

Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.

Alexandra W  |  Reservation 
No se han enviado comentarios para esta ubicación.
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