Josh was great. Did a good job. Nothing to improve.
Barbara SCustomer Reviews for U-Haul Moving & Storage of Malvern
Testimonials From Recent Customers
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Elizabeth and CiaraThanks
Martha AHad an issue to extend the reservation but overall wonderful customer service.
NAGARAJU CThe staff was very friendly and helpful. The computer system was down, which required much more work on their part, but they got it done.
Donald LThe Malvern PA location was the best UHAUL experience I ever had. Staff was very efficient and friendly.
Scott LEverything was great!!
Carol G | First ImpressionsThe Malvern PA location was the best UHAUL experience I ever had. Staff was very efficient and friendly.
Charles LThe staff was very friendly and helpful. The computer system was down, which required much more work on their part, but they got it done.
donald lStaff was great, very easy process
Steve M | Online Move InI wasn’t sure I was even supposed to be dropping it off at this location - because of the initial issues with the system it wasn’t clear that this was still the right place
JOSHUA BHad an issue to extend the reservation but overall wonderful customer service.
SALEHA KElizabeth and Ciara Thanks
MARTHA AThis is the locati9n we always use and they have been consistently reliable every time!
Sharon FI don't remember the young woman who helped me, but she was fantastic. She was there past her normal work hours and did not hesitate to help me and make sure I was happy and on my way. She was there when I picked up and when I dropped off. I don't remember her name, but please let the team know how amazing she was. Very professional, courteous and pleasant.
Brian DRented a trailer for 24 hours. Reserved it for 5pm pickup on a friday and wanted to return afternoon on Saturday. When we arrived and checked in the employee asked if we were returning at 11pm that night I said no I reserved it for 24 hrs is that ok? He said yes. And the. A few minutes later said actually no someone else has reserved it for 10am tomorrow so it has to be back by then. It threw a huge kink in our schedule and felt very disorganized. It was our first experience with uhaul.
PAUL RThe mobile app ERROR'D and did not let me finish checking in but I was able to pay
Lauri DI confirmed a storage space that was never reserved for me. I also confirmed that the bill would be charged to my credit card which it also was not even though my card was on the account. The staff was friendly and helpful.
KEVIN K | First ImpressionsThere was an issue with my reservation so a little more attention to that would help.
CHRISTIAN SThe online scheduling tool provided by Uhaul is setting incorrect expectations for customers and subjecting individual locations to unnecessary blowback when customer expectations are not being met. I selected this location after the first location informed me that I could not wait for my vehicle. The website said differently which is why I booked that location in the first place. The first location recommended Malvern as a wait with vehicle option and I confirmed this via the uhaul scheduling tool when I rescheduled. However once I showed up for my appointment I learned that Malvern does not offer wait with vehicle either. Thankfully the manager offered to bump me to the front of the line for that days installs so that my wait could be minimized. The install went smoothly and everything was completed faster than I originally thought it would be. I'm thankful that this location worked to figure out a solution that worked for me because leaving the vehicle for the day was not an option I could accommodate. If anyone from the Malvern location reads this, thank you again for great service in the face of a challenging situation.
Brennan MThe 2 ladies who helped me on saturday 5/3/25 were AMAZING!!
KIMBERLY QThe technicians were very helpful and I appreciate their assistance and services. Thanks for your service and support.
Calvin SExtremely polite, personal and professional. Quick and easy check in The app was not responsive, could not verify with photos of rented vehicle.
DAVID DThis was the second location we had to go to because the first truck had a leak on the roof. we were told there would be a truck for us at Malvern, however when we got there, they said nope. It wasn't until we called customer support again that we were finally given the truck
alexandra fReally well run shop! Amenities galore if you need any packing supplies, a hitch, straps, and storage! ¡Gracias!
Todd MOverall the truck was clean. The spring tension on the rear door was so strong that it took two people to hold the door down to lock it in place. This is a safety issue.
Karel BGreat experience the team I worked with were very helpful and great customer service
SCOTT MGreat and helpfull staff. Thank you for the month free storage.
SCOTT F | First ImpressionsPay the staff an extra dollar an hour to care? Have an attendant or a second representative move the line? Raise rates a tad to make it work if you have to? Maybe credit me back after wasting an hour of my time and refusing to rent me a trailer? ¡Gracias!
dave sStaff was very nice and made the rental seamless.
STEPHEN WIt’s a little crowed but that a good thing with regard to options for equipment rental.
Bart FThis location has too much equipment on site and no parking. The staff is good but this site has too busy for the size. Pulling a trailer through this location is tight.
Joseph MAwesome experience!!
PATRICIA M | First ImpressionsElizabeth Is a star employee very professional.
Joseph CFriendly helpful staff
Sheila m | Overall ExperienceGreat experience. The attendant (Liz?) was super helpful.
Paul TThe employee was excellent!!
Irene RNeeds a larger space or better organization of rentals. It was hazardous to drive through the parking lot.
DAVID MI don't remember her name but the employee who helped me when the self check in was broken was very nice and very helpful
Andrew NThe fellow was very helpful in disconnecting the car carrier for me that I rented! ¡Gracias!
WAYNE KFriendly staff, fast and efficient
David SI was stopped by Police; ostensibly because 'the tag on the trailer was not recognized as an appropriate state-issued plate'. It _was_ legible, and lit by the plate lights; though it was bent over on one corner - but the "Kansas" was clearly visible. Maybe it was just "the new guy" on the beat.
ANDREW BTrailer was not clean. Insurance was added to my bill even though I did not agree to this
Donald Sprovide customer parking
KARIN GAlways a great experience at this location and the team here doesn't get enough credit for managing the difficult peaks and valleys of the day when people are picking up or dropping off equipment. Thanks for hooking us up and getting us on our way!
Andrew HEasy access and well equipped location. Counter agent was very helpful and professional.
DENNIS RFriendly staff who provided ample support connecting the utility trailer to the vehicle.
Andrew WThe customer service was above and beyond. The staff person who attended to me was filling in on her day off. She worked to figure out why the system was over-charging me and got it fixed.
MARION MThe clamp that should hold the dolly is bent. Also I had requested an appliance dolly and blankets which were not in truck and I had to have a friend pick them up with no discount applied. Customer service on renting was great. I will use again
MICHAEL NZachery was awesome to work with and was very helpful.
Robert C | First ImpressionsI ordered the hitch installation and got a quotation with a $180 installation service fee, but the Malvern store finally charged a $250 service fee. I contacted Uhaul customer service to check the reason, but unfortunately, nobody could explain it to me. Poor experience with Uhaul service!
Liang ZWhile this location is exceptional, my experience with U-Haul Customer Service is abysmal, so be careful. I rent trailers once or twice a year. I should just buy my own trailer.
KEVIN SWe returned after hours - so there was no personnel (hence the not helpful rating) - but the process was really easy and i would recommend it highly.
Paul MFrazer location is the BEST!!! We love getting our rentals from that location. ¡Gracias!
Barbara FCustomer service is great at this location.
Kaitlyn Blove the service
TUAN TDid not get the dolly or furniture pads I payed for
Emma MOkay so I just think it was a minor issue the assistant manager Sierra was fantastic I absolutely adore her I had such a great experience but we didn't have the lock so we had to keep the storage a little a day later and we couldn't leave our clothes or are belongings in the unit
Levon W | First ImpressionsStaff extremely friendly and helpful. Rented trucks several times through this location - never an issue!
william mHelpful and friendly employees. Easy return
DAVID UNothing They were Awesome both Guys they were awesome Thank you Again
CANDICE MKeep up the good work 👍.
CHRISTOPHER TStaff is very nice and informative, felt very comfortable renting auto transport. Would rent here again if needed.
Joseph NVery friendly staff clean facility etc…
Sheila m | First ImpressionsI was contacted day the rent was due for rent being late. I was also contacted as being past due after having paid rent. Finally, a week after moving out I was messaged saying that my rent is due, now with a late fee. I tried to ask for an explanation every time and was never responded to. Incredibly unprofessional. I am, or was, a big fan and user of uhaul but not anymore
Cameron M | Overall ExperienceThe entire staff was very knowledgeable and courteous.
VICTORIA K | Overall ExperienceVery helpful and friendly staff!!
Catherine D | Overall ExperienceOverall a good experience expect for 2 things , surprisingly charged the next month due to not closed out after ending the rental and extra charge was added for Insurance (did not ask for insurance).
silvia f | Overall ExperienceThere's one staff who declined to help me when I'd forgotten my gate pass code. He was indeed very rude. The rest of the staff were amazing and very friendly
Lawerence n | Overall ExperienceThey cut off our lock to paint and replaced it without telling us
ELLEN M | Overall ExperienceAwesome customer service!
Michael M | Overall ExperienceWe needed a storage unit for a short time. The unit was new and clean, but access was sometimes an issue because sometimes they park trucks right in front of the door and it's difficult to get inside. I rated Above Average because the staff at this location are helpful and friendly. That's not always the case!
CHRISTOPHER W | Overall ExperienceWorkers unhelpful despite a line of people needing assistance. No acknowledgement outside of one worker stating he was "done working".
Despina G | First ImpressionsWe had to throw away more than 1/2 the contents in unit as smelled very musty and damp and many boxes ended up with ant nests in them - lost all the bedroom linens and towels for this reason. The back units butt against woods and so I think water and pests can enter unit. We incurred more than $500 of damages as a result.
Kenneth P | Overall ExperienceThe facility in Malvern, PA > the facility in Nanuet, NY
CHRISTOPHER W | First ImpressionsThe General Manager Zachary Thomas went over and above to help me decide to use his facility. He did everything in his power to get me storage units. I had dependencies on my U-Boxes delivery and the Moving help schedules. He was always opened to adjust my need. During the move, my U-Boxes were kept on the farther from my units. It was my mistake. When I arrived for the move, he changed the units close to the U-Boxes. Thank you Zach!
Archanaa A | First ImpressionsThere was no keypad beside the unit as described in the app directions, so I had to walk all the way back to the office. The person behind the counter had very little interest in helping me, claiming "I only deal with truck rentals and the person in charge of storage units left an hour ago so you'll have to come back tomorrow". I had no interest in returning the next day. This was at 6pm when the app said the office is open until 7pm. He begrudgingly let me borrow scissors to cut the zip tie. It's unfortunate that this person either dislikes his job or dislikes people, or both. But the in-person customer experience was not at all good.
BRIAN R | Online Move InI was supposed to have a free lock with my purchase of the storage and there was no lock inside of the facility or on the storage unit.
TIYANA M | Online Move InIf it weren't for Joseph M at this specific location my rating would have been one star. Joe is the only one who actively listened, helped and solved the many issues I have had with this Uhaul site. If it weren't for him there would have been a suit headed your way. Please acknowledge him and thank him - he deserves it!!!
JAMES S | Overall ExperienceYou can contact me for details. Never will return. Never will recommend. Awful.
MARISA M | Overall ExperienceCurrently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.
Tron M | Overall ExperienceI had my storage unit for over 6 years and was very pleased with the service and staff.,
Mary D | Overall ExperienceThe management and representatiives was always very helpful and attentive.
Veronica S | Overall ExperienceThanks all the people who works there. They were very helpful.
Martha A | Overall ExperienceHelpful staff and also as above is question one
Lawerence n | First ImpressionsEveryone was very professional and polite.
Vincent W | Overall ExperienceOverall good experience. Some issues with insects/beetles
DANIEL P | Overall ExperienceTo many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn't open after office hours even tho it says that the gate are open before and close after office hours.
DANA D | Overall ExperienceEasy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.
tim h | Overall ExperienceI've used this location several times and always have a good experience.
Brian O | First ImpressionsHaving a month of free storage makes all the difference. I love that UHaul offers that. Well done
Terence A | First ImpressionsI left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!
Alexandre C | Overall ExperienceVery polite and knowledgeable.
Vincent W | Online Move InAll the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.
Ray B | Overall ExperienceNo comment
reknan o | Overall ExperienceQuickly addressed issues with storage unit.
rebecca b | First ImpressionsRates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.
jesse b | Overall ExperienceI was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.
ERICA C | Overall ExperienceThe people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience
Charles C | Overall ExperienceFirstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.
reknan o | First ImpressionsGreat staff and customer service.
Frank V | First ImpressionsThe staff is awesome and we had a great experience!
Brian K | Overall ExperienceYou systems suck. Your people are awesome.
John B | First ImpressionsThe reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn't do anything, said something about only renting a truck for a one way. Of course this isn't specified.
Shakale M | Overall ExperienceReally helpful, quick, way polite! Mike, Tom, and Francisco were the best!!! 5 ⭐️⭐️⭐️⭐️⭐️ 's!
Thomas Q | First ImpressionsThe 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful
Charles C | First ImpressionsThe Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. ¡Gracias!
Matthew T | Overall ExperienceHorrible
Jessica S | First ImpressionsVery helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people
Norman T | First ImpressionsNo issues. This is a flagship location for U-Haul.
BRIAN U | First ImpressionsEveryone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.
ERICA C | First ImpressionsWhen I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.
Nukeyshia V | First ImpressionsHad problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.
walter t | Overall ExperienceThe unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.
Julie M | Overall ExperienceI would rent it again.
TINASHE M | Overall ExperienceEasy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.
Brian S | Overall ExperienceStaff was great and easy to work with.
NELLO D | First ImpressionsVery hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.
miguel V | Overall ExperienceNice!!!
patrick n | First ImpressionsHard to navigate 26ft truck in storage area with all the trucks parks around the edges.
Brian S | First ImpressionsHelpful and friendly. No issues at all and very flexible
Justin T | First ImpressionsJoe meets was great
joseph g | First ImpressionsEasy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.
Ovidiu M | Overall ExperienceStreamlined procedures make for ease of use.
diane w | Overall ExperienceUHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!
Lisana A | Overall ExperienceWe reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.
Caitlin D | First ImpressionsAngelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.
Karen I | First ImpressionsWe rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn't ask for a better experience.
Doug F | First Impressionsnone
Thomas W | First ImpressionsThe 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..
Hassan J | Overall ExperienceEasy. Nice. All employees were friendly and helpful.
Chris O | Overall ExperienceAngelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680
Cameron C | First ImpressionsAngelo and Harry were very nice and professional.
Chris O | First ImpressionsStorage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.
Cathy L | Overall ExperienceGracias
Thomas S | Overall Experiencegood experience; good staff.
michael c | Overall ExperienceGreat location
Phillip M | Overall ExperienceEverything went Great, So helpful thank you..
Thomas S | First ImpressionsThe staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.
Edward O | Overall ExperienceThank you for taking care of my business quickly.
Homayoun N | First ImpressionsNo complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.
ELIZABETH D | Overall ExperienceClean Easy access
brigitte b | Overall ExperienceThe staff were very helpful during our move!
Erica B | Overall ExperienceThe whole process was a mess
Harrison C | First ImpressionsLarge number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.
Christian W | Overall ExperienceThe uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.
Erica B | First ImpressionsCustomer Service Agent was very professional throughout the process.
Cenobia A | First ImpressionsEfficient
christine p | First ImpressionsThe manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning
Matthew S | Overall ExperienceThe manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.
christopher h | First ImpressionsI have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also
thomas a | Overall ExperienceExcellent team
RONNIE W | Overall ExperienceStaff very helpful and courteous
Debra E | Overall ExperienceConvenient and great experience
Mary H | Overall ExperienceReserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.
Alexandra W | Reservation