Customer Reviews for U-Haul Moving & Storage of Malvern

8,415 reviews

564 Lancaster Pike   Malvern, PA 19355
(NO ON SITE PARKING - FIND PARKING BEFORE PICK UP OF RENTAL)

(610) 647-7311

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(NO ON SITE PARKING - FIND PARKING BEFORE PICK UP OF RENTAL)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GINNY K. 
Rating:
3.0

Charged me for 15$ (3 gallons) of gas even though it was returned at the same level it was driven out at.

Brian B. 
Rating:
5.0

I had my storage unit for over 6 years and was very pleased with the service and staff.,

Mary D.  |  Overall Experience 
Rating:
4.0

I had the opportunity to find offsite parking, but this is a real problem at this location. I got the impression that no exceptions would be made under any circumstances, which could turn off and massively inconvenience some customers.

jermey O. 
Rating:
5.0

I've rented here before and it's always been a great experience

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY J. 
Rating:
5.0

Customer did not leave a comment.

Anvar S. 
Rating:
5.0

Everything went very well. The staff explained the installation process, ordered the parts contacted me when they came in and schedule the installs. I had 6 vehicles that I needed the hitch installation on and they were able to complete all of them in one day with no problems. Thank you so much for your professionalism and customer service. Great Valley Pools

great valley P. 
Rating:
3.0

This location does not provide customer parking and does not tell you that when you make an online reservation. After arriving at the location to pick up the truck I rented, I had to leave and make arrangements to have someone drop me off to get the U-Haul truck and meet ne back there when I returned it. That is ridiculous. Customer parking should be provided. I will rent from another company or location next time.

Carmine A. 
Rating:
5.0

Drop Off location details in terms map location would be great when deciding where to designate as the drop off location

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

The whole ;process of renting the cargo van was so smooth. The service was friendly and efficient. We have rented here several tines and George has been a great help and courteous.

Geralyn C. 
Rating:
5.0

Explain the clearance measurements. I understand you list them on the truck, but the extra reminder of clearance height requirements and explainations would not hurt for those that do not drive trucks for a living.

Robert S. 
Rating:
3.0

Truck was dirty. Check engine light was on. Shifting gear was horrendous.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Elba S. 
Rating:
5.0

The management and representatiives was always very helpful and attentive.

Veronica S.  |  Overall Experience 
Rating:
4.0

Have parking for customer vehicles available.

Stephen A. 
Rating:
5.0

Lack of customer parking isn't ideal but luckily there's a Wawa across the street.

JASON B. 
Rating:
5.0

Wonderful staff!

Lynne B. 
Rating:
4.0

The u-haul app and website did not work at all. There was no way for me to take the proper steps that I have done in the past to take pictures and confirm that it was returned. The only thing that would come up is instructions to leave the car and drop the key in the box. I have screen recording proof that I dropped off at the correct time but was unable to find proper steps. The reservation experience with u-haul was very poor and makes us not want to rent from you again. We have had family share the same poor experience. If someone isn't at the location to help you cannot get your vehicle. Please fix this.

Jessica C. 
Rating:
5.0

Thanks all the people who works there. They were very helpful.

Martha A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalia R. 
Rating:
5.0

The customer service/check-in was excellent and easy. The truck was super clean and I appreciate that!

James F. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Gerri H. 
Rating:
4.0

The staff are genuinely interested in getting the job done right. I have a lot of respect for people who take pride in their work. I prefer to go to this location based on this level of service.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Very friendly and accommodating.

leslie T. 
Rating:
5.0

Very friendly and helpful staff

MARVIN B. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey H. 
Rating:
4.0

Fix the online/app reservation system

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

SERGIOROBERTO G. 
Rating:
3.0

Registration to rent the vehicle was very good. I worked with George via phone call. George was very professional, helpful, and friendly. I just wish it was George at the counter when I arrived to drop off the rental. The person I dealt with was rude, slow, and not as professional as George. I was in a hurry and wanted to pay with cash. But because he took so long I was forced to leave and wait to be billed by credit card. This encounter ruined my experience.

Andia T. 
Rating:
5.0

. I am happy with the people where I picked it up in Pennsylvania.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

krystal g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

I had great interactions with several employees I dealt with. One helped me in the morning, but I didn't get his name. I also dealt with George, who I liked very much, and was also very helpful. All in all, it seems to be a great group in a very busy store. I couldn't have asked for a better experience.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Marreddy Y. 
Rating:
1.0

It wasn't the requested location I wanted to pick up the vehicle. The truck was very dirty and it smelled and the latch wasn't hooking right because the truck is so old I will not be using your service again.

Rachael H. 
Rating:
5.0

I had an easy process booking on-line, picking-up and dropping off. The staff was helpful and the truck in good condition.

Edward C. 
Rating:
5.0

George was great!

James C. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
5.0

There is nothing I could think of. The whole experience at the Malvern Pa., location was excellent. The gentlemen who helped when we returned was super professional, helpful and kind. I've used the mobile app to obtain the truck and he helped greatly with return. Good truck, great price! A+++

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
2.0

Get parking for customers. Check trucks for damage more thoroughly before renting them.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Susanne C. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

I needed a truck, so I thought of U-Haul. That was my first choice! I picked the Frazer location. It was the closest to me, and I am happy I did because I met George there. He was so pleasant and so helpful. He directed me with things I didn't know about. I picked up the truck and finished what I was doing. I returned it at around 10:00PM, and George was still there. He was still greeting me and wished me luck and was advising my son to take care of his dad. He is such a nice guy. I recommend this U-Haul for anyone looking to move.

Samir A. 
Rating:
5.0

as always George t makes the world work for us

Carole C. 
Rating:
2.0

should probably tell customers that your card on file will be charged if you go over estimated mileage. it's an estimate for a reason and i understand the reimbursement to the company. but no verbal warning was given. unded up paying 6x the amount i was expecting to. probably never using u-haul again to be honest 😭

Xavier V. 
Rating:
5.0

I would not use the U-Haul application unless you have a ridiculous amount of time to waste. It wanted pictures and then they didn't load.

James B. 
Rating:
5.0

Employee was the best. He got in his knees, in the snow in order to help me!!

Jesse H. 
Rating:
4.0

Check-in process was terrible. I tried to use online check-in and it didn't work; very difficult and un-friendly process. Manual check-in took a long time too and truck wasn't ready.

Robert F. 
Rating:
2.0

Customer did not leave a comment.

Caroline I. 
Rating:
2.0

While the employees at this location do an excellent job with customer interactions, the location and lot situation here is just horrible. In picking up a cargo van, I could not find a spot to drive in nor park my own vehicle just so I could go inside and complete the transaction. Additionally, the cargo van was parked in a snow bank and my husband had to shovel out behind the van just to back it out of its spot. I appreciate the abundance of equipment at this location but the physical lot itself and the difficulty of moving around on the lot is horrible. I will rent from UHaul again but try to avoid this location if possible. Finally, the UHaul app worked just fine until we drove into the location and then we were not able to pick up remotely which would have alleviated the necessity to park and go inside, and would have relieved the pressure on the lot to accommodate lots of renter's personal vehicles at the same time.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Ram Prakassh C R. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
3.0

This location is one of the larger U-Haul dealerships around. The equipment was older and more worn than I would've expected. Was surprised at the condition. The staff was very helpful and kind.

CHRISTOPHER F. 
Rating:
5.0

George was great! Friendly, helpful, explained everything. Would highly recommend! Doug

Douglas Y. 
Rating:
5.0

I had a pleasant experience the van was clean and no issues. Thank you!

Jonathan R. 
Rating:
2.0

I kept going back-and-forth with the people at the store about the gas gauge not reading properly. They said that the van I rented had 1/3 of a tank of gas and I drove the van a total of 72 miles. I refilled and put more than 5 gallons of gas in the tank. I even showed the gas receipt to the manager. I was still charged a $30 Fueling charge and $10 for 2 gallons of gas. I emailed the general manager twice and I received no reply. The young woman at the store said they would definitely get back to me. And it's been over 24 hours since I returned the vehicle. I refuse to pay these fuel charges. I see them as inappropriate and as if I am being ripped off.

Robert W. 
Rating:
1.0

The location has to be maintained, the bathroom has to be clean and available to customers who are driving for hours and need to use the facilities. the staff have to be helpful and don't mind assisting customers with the automated reservation. if you want to prevent the general public from using your toilet you can lick it but make it available to your customers.

Walid A. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

ANDREAS W. 
Rating:
4.0

The truck did not have the moving pads that I had requested, though I was later refunded for it. Otherwise the experience was fantastic

Jonathan E. 
Rating:
3.0

The vehicle was not maintained properly, the doors do not close well. The location does not have parking spot for costumers cars.

Avinash V. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Very pleased with the whole experience renting a small trailer. I don't see how it could have been better.

Paul W. 
Rating:
5.0

The front desk person what's very friendly and nice I did like the to came in this Lo ascension, I being in Oder U-Haul before all the staff are very not friendly

nelson R. 
Rating:
5.0

Drop off was super quick and easy.

David D. 
Rating:
5.0

Excellent experience with the rental. Handled 99% of it online. When I got to the rental location the van was ready. It was very clean and easy to drive. Check-in was a breeze. Could not have been a better experience.

Steven W. 
Rating:
4.0

Staff was very helpful with trailer drop off.

Ray D. 
Rating:
3.0

Customer did not leave a comment.

Martha A. 
Rating:
4.0

Customer did not leave a comment.

Debbie P. 
Rating:
5.0

Direction on how to drop off key and obtain receipt at same time

Robert S. 
Rating:
5.0

Helpful staff and also as above is question one

Lawerence n.  |  First Impressions 
Rating:
5.0

Took the time to make sure I had the right hitch for my vehicle which helped the towing a lot

Robert C. 
Rating:
5.0

Very easy to return the truck

Jordan D. 
Rating:
1.0

Trailer was broken. Giving a much bigger trailer for my up charge but it honestly hurt me more in gas's and tolls

Ben B. 
Rating:
5.0

great experience with U-Haul in Frazer.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Everyone was very professional and polite.

Vincent W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Easy pick up and drop off. Received everything we ordered in terms of supplies. Thanks again for making our latest move so easy and stress free.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

glenn G. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kirk J. 
Rating:
2.0

Arrived to pick up on Sunday only to find one person at check in desk and a line of 7 ppl waiting. Had to rearrange schedule and come back the next day to get my rental. His computer was SOOOOO slow as well. They need new computers at that location.

Belinda B. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

The self-checkout process becomes challenging during heavy rain.

Shridhar K. 
Rating:
4.0

Customer did not leave a comment.

Harrison C.  |  Overall Experience 
Rating:
5.0

Thank you!

linda N. 
Rating:
5.0

Always great service and Staff at Malvern Pa. location!

Frederick B. 
Rating:
5.0

Great service and Staff at Malvern location!

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

GAYE J. 
Rating:
5.0

The staff was friendly, professional and very helpful

Paul C. 
Rating:
5.0

George was awesome! Great advice and comforting manner.

Anne K. 
Rating:
5.0

Very helpful this is my favorite location to rent from

Adam C. 
Rating:
5.0

I had a wonderful experience with my last pick up. I especially would like to mention Andria who stayed after hours to help us out with rental return. She was very kind and helpful. Thank you

Ankitkumar S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
1.0

Suffering from disengaged management and hi turnover. Some new staff are working to turn it around…Tim and Andrea

James M. 
Rating:
4.0

They check engine light was on and it didn't go beyond 60 without feeling like the truck was gonna fall apart. Regular maintenance would work well

Nicole S. 
Rating:
5.0

I highly recommend this team at U-Haul in Malvern. Even though they were incredibly busy, the customer service folks went beyond their duties, were very kind and friendly, helpful and entertaining. Thank you!

Ruth A. 
Rating:
1.0

Absolutely terrible. I called in the morning to confirm my reservation at the Malvern lukoil and they informed they were double booked and did not have my truck. I called the Malvern uhaul and they would not pick up. I called customer service and they said there would be a truck. I did not believe them as customer service told me the lukoil had a truck even after the actual person at the gas station told me they didn't have the truck. I got to the Malvern location and there was a line out the door, literally one employee working. Saying he worked at a different location and was called due to no one else being available. They did not even have credit card readers. Every number had to be punched in manually slowing down the line. The single employee there did a great job in the terrible situation he was put in but I can't believe management allowed this to happen. Absolutely terrible

Greg L. 
Rating:
5.0

Customer did not leave a comment.

JULIO A.  |  First Impressions 
Rating:
4.0

Overall good experience. Some issues with insects/beetles

DANIEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johanna f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon M.  |  Overall Experience 
Rating:
1.0

To many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn’t open after office hours even tho it says that the gate are open before and close after office hours.

DANA D.  |  Overall Experience 
Rating:
5.0

Easy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.

tim h.  |  Overall Experience 
Rating:
5.0

I've used this location several times and always have a good experience.

Brian O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon M.  |  First Impressions 
Rating:
5.0

Having a month of free storage makes all the difference. I love that UHaul offers that. Well done

Terence A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter z.  |  Overall Experience 
Rating:
2.0

I left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!

Alexandre C.  |  Overall Experience 
Rating:
5.0

Very polite and knowledgeable.

Vincent W.  |  Online Move In 
Rating:
5.0

All the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.

Ray B.  |  Overall Experience 
Rating:
4.0

No comment

reknan o.  |  Overall Experience 
Rating:
4.0

Quickly addressed issues with storage unit.

rebecca b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mona a.  |  Overall Experience 
Rating:
2.0

Rates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.

jesse b.  |  Overall Experience 
Rating:
5.0

I was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.

ERICA C.  |  Overall Experience 
Rating:
5.0

The people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience

Charles C.  |  Overall Experience 
Rating:
3.0

Firstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.

reknan o.  |  First Impressions 
Rating:
5.0

Great staff and customer service.

JUAN V.  |  First Impressions 
Rating:
5.0

The staff is awesome and we had a great experience!

Brian K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle G.  |  Overall Experience 
Rating:
5.0

You systems suck. Your people are awesome.

John B.  |  First Impressions 
Rating:
1.0

The reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn’t do anything, said something about only renting a truck for a one way. Of course this isn’t specified.

Shakale M.  |  Overall Experience 
Rating:
5.0

Really helpful, quick, way polite! Mike, Tom, and Francisco were the best!!! 👍👍👍 5 ⭐️⭐️⭐️⭐️⭐️ ‘s!

Thomas Q.  |  First Impressions 
Rating:
5.0

The 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful

Charles C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coleen M.  |  Overall Experience 
Rating:
5.0

The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Thanks!

Matthew T.  |  Overall Experience 
Rating:
1.0

Horrible

jessica s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ruben F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
4.0

Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people

Norman T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN U.  |  Overall Experience 
Rating:
5.0

No issues. This is a flagship location for U-Haul.

BRIAN U.  |  First Impressions 
Rating:
5.0

Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.

ERICA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt M.  |  Overall Experience 
Rating:
4.0

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Nukeyshia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

walter t.  |  Overall Experience 
Rating:
3.0

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn’t get in touch with the facility because they don’t answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Julie M.  |  Overall Experience 
Rating:
5.0

I would rent it again.

TINASHE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark K.  |  First Impressions 
Rating:
5.0

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Brian S.  |  Overall Experience 
Rating:
5.0

Staff was great and easy to work with.

NELLO D.  |  First Impressions 
Rating:
3.0

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

miguel V.  |  Overall Experience 
Rating:
5.0

Nice!!!

patrick n.  |  First Impressions 
Rating:
5.0

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Brian S.  |  First Impressions 
Rating:
5.0

Helpful and friendly. No issues at all and very flexible

Justin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Joe meets was great

joseph g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnold M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HOWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cole L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
5.0

Easy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.

Ovidiu M.  |  Overall Experience 
Rating:
5.0

Streamlined procedures make for ease of use.

diane w.  |  Overall Experience 
Rating:
5.0

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Lisana A.  |  Overall Experience 
Rating:
3.0

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Caitlin D.  |  First Impressions 
Rating:
3.0

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Karen I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricahrd F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camey D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas W.  |  Overall Experience 
Rating:
5.0

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.

Doug F.  |  First Impressions 
Rating:
4.0

none

Thomas W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly T.  |  First Impressions 
Rating:
3.0

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Hassan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S.  |  First Impressions 
Rating:
5.0

Easy. Nice. All employees were friendly and helpful.

Chris O.  |  Overall Experience 
Rating:
1.0

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Cameron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Angelo and Harry were very nice and professional.

Chris O.  |  First Impressions 
Rating:
2.0

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Cathy L.  |  Overall Experience 
Rating:
5.0

Thank you

Thomas S.  |  Overall Experience 
Rating:
4.0

good experience; good staff.

michael c.  |  Overall Experience 
Rating:
4.0

Great location

Phillip M.  |  Overall Experience 
Rating: