Comentarios de los clientes para U-Haul Moving & Storage of Malvern

I picked this truck up at a major uhaul service center with plenty of trucks, vans, etc.with that said you would think the equipment would be clean and ready for business. They just received it from the last renter and parked it.. too lazy to take time to clean it and make it ready for business. I CLEANED THE TRUCK, WAXED IT AND CLEANED UP THE ENGINE. . THAT IS THE WAY YOU SHOULD CONDUCT BUSINESS, ESPECIALLY WITH COVID-19

At this time I was disappointed The truck was dirty ,dusty and smells a cigarette ..

Very easy process to pick up and drop off - no hidden/surprise charges

A full service location. Drop off was very quick and personnel helpful.

Returned equipment was not credited to me. I received a notice that I didn't return the trailer. Perhaps a faster registration process would be helpful.

All was good, I dropped in, explained my need and was underway in like 15 minutes. Thank-you!

Great service! easy to use and good price!

Mobile check in was not available due to website not responding

Mobile check-in was clunky. I didn't expect to go inside, my truck was blocked upon arrival, and then the people inside didn't know my full order

Location has too many vehicles anbd trailers on the property Ther is hardly any customer parking and very difficult to manuver on the property to hook up a trailer and drop one off. ...very limted space...tooo many vehicles..very dangerous. Would not rent again from this location.

They were extremely accommodating when we had to adjust the truck size at the last minute. They made pick-up and drop-off very easy. Their assistance with getting us help for unloading the truck was fantastic.

The parking lot was packed. Trucks everywhere with little to no room for customers to maneuver. The trucks are ok but no power windows and for the amount of money you spend to rent one, cost me almost $100 for 3.5 hours, they should at least have straps inside. Employee at the counter, Lamar Addison, was very friendly.

Tried to pick truck Saturday morning at 9:15 AM on Saturday. You had one person working there and 20-25 people in line. waited 45 minutes to get the through the process. Then waited 15 minutes for someone to pull up truck. So waited over 1 hour total. Reserved furniture dolly and blankets - did not receive these. So took an extra 2-3 hours longer to move because of time waiting in line and lack of dollys

The staff was professional, and very efficient. It was a good transaction anD experience.

I would have recommend this location before this last time. Vehicle was not clean. Window was dirty and seats also. Customer service was poor and my reservation was cancelled before I arrived and had to waste another 30 minutes making one. Overall very disappointed

I used this location once before and I was great- this time the truck was not in good shape, Door would not close correctly, RPM kept racing and would not shift. Guy who checked me in was nice. Don't think I should have had to pay for driving the truck 35 miles , when I already paid 75 dollars for 3 hours of use. Will re-think using haul next time!!

The truck I reserved online was not available. I was downgraded, and needed to make multiple trips as a result. Was somewhat surprised your system allowed me to reserve a truck that was not available.

I rented a van in Malvern, Pa. and traveled five miles when a pebble or stone struck the windshield cracking it. I drove the Van back and was told they had no other vans or trucks available. At this time I was told since I had the insurance the deductible would be $150 and the fact I drove off the lot I had to pay the $19.95 for the rental and other charges, totaling $204.04. Therefore, I had no van and was out $204.04. This was the worse experience I ever encountered and I would like someone from Customer Service to call me. I don't know how you can charge me when there was no accident.

Please maintain genuine movinghelp prividers.. many are not showing up.. wasting lot of money for extending the truck rentals..

Actually have the requested equipment available for rental that's available on the website.

Small area for a U-Haul dealership.. Tight getting in out .. Road work at entrance..

This was such an easy process and took a load (literally) off our minds. We were moving and really needed to get rid of lots of stuff and it fit everything we needed to get rid of. Thank you We will definitely use your services in the future !

I reserved a utility dolly, an appliance dolly, a furniture dolly, and 24 furniture blankets. All I got was a utility dolly and 12 blankets. While this facility did not charge me for the appliance and furniture dollies, it did charge me for all 24 blankets. Also, although I reserved the truck and equipment with one facility a few blocks from my location, I had to drive 34 miles round-trip, twice, to this other facility. I would NOT recommend this facility to anyone.

The process through the app was amazing and so easy to follow. I didn't realize I needed a U Haul the day before I moved out of my apartment because I thought I didn't have that much stuff. But I went on the app and reserved a 10 ft truck for the next day. It was very easy and I would definitely do it again if I moved.

I was afraid of parking trucks in.

It was a great experience. Easy. No hassles. Thank you.

I rented a van for 19.99/day and they increased my rate to 89/day!! Crazy!! they are just looking to victimize customers. Never again to U-Haul

I reserved blankets and a furniture dolly and there were none when I picked up. Also the truck the mobile pickup showed me was not the one assigned so I had to go inside anyway. Nothing major just not the best experience

I stood at the front counter for close to 30 minutes before someone wandered in to come help. I had originally signed up to do the contactless Check-In online, but it seemed as if they had no record of my scanned driver's license, credit card or any other information.

The van had clearly been used to transport mulch and fertilizer. It was not even swept out. I had to sweep it out to get rid of the mulch in the bed of the van. The lights were on for an oil change and low tire pressure.

oil leakage and oil burning.

Angelo was a great help to me, suggesting a perfect solution to my problem with this rental. I have tried to reach him to thank him

Great staff

Easy drop off

Lazy, I had to ask them to come out and look at the truck with me before signing off on it; I asked for a printed receipt showing all charges and the person said they couldn't do that. I was told over the phone by reservations that if I brought the truck in early I would be credited the days not used; the return depot said this would not happen. As well, I contracted to drop off in West Chester and was told I had to go to Malvern....this location was not where I contracted to drop off. The scheduling person on the phone giving me the drop off location was rude and “upety”...there are many truck rental companies Penske, Ryder, etc...U-haul failed me by not refunding the day I did not use the truck

Look behind the drivers seat for trash.

Very good experience! Simple!

Harry was great to work with. He was knowledgeable, friendly and prompt. We always have a great experience at this U-Haul location.

Every step of the rental process went smoothly and the personnel were friendly and courteous. Minimal time spent on pick-up and drop-off. Great Job!

I didn't request a truck from this location! I made a reservation over a month in advance for a U-Haul rental near my apartment in KOP! And at the same time I paid $300 plus for movers from the U-Haul website and had to pick a time for the movers! 8AM on the day of the move I am told there is no truck available and I'd have to go to this location at 4:30PM! I clearly made my truck rental for 12:30pm and my movers for 1pm. How the hell would giving my a UHaul 20 plus minutes away and 3 hours after my reservation be what I need! There was nothing that said the truck wasn't guaranteed when I made the reservation or that U-Haul can just do as they want hours before the truck is set to be picked up! That's completely unfair to customer who are using your site! Don't offer services or trucks you don't have! The truck wasn't at the right location and they didn't have all the moving blankets! It made the start of my move incredible stressful and I had to pay the movers for the extra hour! If you can't guarantee the truck then say that! Moving is stressful enough!

The storage unit I had reserved was not available when I showed up after driving 16 hours! And the staff did NOTHING to help me locate an available one at another location. Poor customer service.

The guy that set up the trailer was awesome. He connected the whole truck up and then lent me an adapter that was needed as the woman on the phone said just to bring the truck.

I did online check in 2 days prior so I could just get it and go. Hour later I was leaving. The computer was not working properly. They still needed some of my information that I had already given online check out. Very frustrating.

return process was simple

The truck I rented was not swept out when I got it and had a leak so that the floor was wet. Not a good first impression or start to my long and busy day. What I like best about this location is that they have a good selection of supplies.

Customer service is essentially non existent. I was nothing but polite, and was talked down to, as the customer! The guy at the actual pickup spot was great, but I will never deal with your company again because there's nobody helpful to call if shit goes south, god forbid I actually need to make an insurance claim with y'all. 0/10 Uhaul customer service is now my colloquialism for crap service. “Bro meeting the cable guy was almost as bad as tryna call Uhaul lmao”

Really good experience. After hrs drop off was super.

Signed up online and the van was ready to go. It was easy to pick up and drop off. The guys were very helpful and friendly.

I used the 24/7 Ride share since I wanted to pick the truck up before office hours on a Sunday. Everything was good, until I had to get the key. The verbiage of on the app was "Retrieve the key from the lock box right of the front door". How am I supposed to know that means the front door of the building? I was looking all over the truck and wasted so much time and added frustration. Your online support would not answer messages. Your phone support was extremely rude and also did not direct me to the building for the lock box. All you have to to is add "building" to your disclaimer on where the lock box is. Then, neither the dolly nor the moving blankets for my order were in the truck. Lucklily, it took me so long to figure out how to get in the truck that an employee at the the store showed up early for his shift and he was able to help. The ride share option was a joke. Made my move more stressful.

The truck was missing a door handle. The mirror fell out while driving and then inside the truck there was ash and wood( like someone had a campfire inside). The customer service was also terrible.

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.

none

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Easy. Nice. All employees were friendly and helpful.

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Angelo and Harry were very nice and professional.

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Thank you

good experience; good staff.

Great location

Everything went Great, So helpful thank you..

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Thank you for taking care of my business quickly.

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

Clean Easy access

The staff were very helpful during our move!

The whole process was a mess

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Customer Service Agent was very professional throughout the process.

Efficient

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

Excellent team

Staff very helpful and courteous

Convenient and great experience

Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.