Customer Reviews for U-Haul Moving & Storage of Malden Center

Clasificación:

5.0

Awesome service!

Clasificación:

5.0

Super easy to deal with and perfect customer service.

Clasificación:

5.0

Nicole Taylor made my stay and exit so easy. She's very helpful and made a typically painful experience very smooth and seamless. She's excellent.

Clasificación:

5.0

Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.

Clasificación:

5.0

The general manager is very pleasant and I really enjoyed our time together. Super professional.

Clasificación:

1.0

they are rude, and require insurance for all cars.

Clasificación:

5.0

The uhaul's representative was so helpful and friendly.

Clasificación:

5.0

Nicole really goes above and beyond to help us. ¡Gracias!

Clasificación:

3.0

Workers were inattentive, not wearing masks, and taking personal calls instead of helping a line of customers.

Clasificación:

5.0

This location was easy out with no wait time.

Clasificación:

5.0

Kernado Ducasse provided me with a pleasant experience with his excellent customer service for my truck rental reservation and return. His gregarious personality and eagerness to help are exemplary of what great customer service should be, especially when there is a great deal of hardship we are all dealing with during this pandemic. Kernado was swift to provide accommodations to ease the return process and promptly followed up with a phone call to close it out, even with a detailed explanation of the cost rundown in an email that was already sitting in my inbox. What more could you ask for? A+ 100%! Big thanks to Kernado and people working in the essential services during Covid!!

Clasificación:

1.0

The workers were not wearing a mask and they did not inform us the mirror was cracked

Clasificación:

2.0

I left a small item (bolt to assemble a bed) in truck. Mgr said she found bolt and would put in an envelope and mail to me. It never came.

Clasificación:

1.0

This place does not deserve even one star, WORSE customer service. I returned the truck at 2:29 PM but in the receipt they put 6:44 PM. At the time of drop off I requested to check the truck but she said everything is fine also she said she is really busy while there was only one customer on the line. They charge extra $25 for cleaning but I fill the gas and sweep the truck before I returned. Entrance door has mask compulsory sign but lady at the front desk has NO MASK. I call back to ask question about $25 but she was so RUDE to me and refused to explain. Worse experience in my life and I will never go back to this place. I DON'T RECOMEND THIS PLACE.

Clasificación:

5.0

I wrote a 5 star google review shown below Kernado was amazing, I called before my visit and he assured me the best customer service. Recommended the best equipment to move as well. He is a great asset to your company. Because of his incredible service I am not only going to recommend this to everyone I know in Malden and on my volunteer page but I will be back next week to rent another truck.

Clasificación:

5.0

Manager was extremely helpful and on top of everything. The gentleman that helped me was also great.

Clasificación:

5.0

Nicole was amazing! She was very helpful and friendly! I would definitely recommend a friend to this u-haul location.

Clasificación:

3.0

I went back to return the van and I tried for more than 5 minutes to put the key inside the key dropbox because the open was too small, it was really annoying to try to put the key inside because the buttons got pressed by themselves and I didn't want to damage the key. You definitely should fix the open size of the key dropbox.

Clasificación:

1.0

What can you do? Find a new manager, please.

Clasificación:

5.0

Thank you very much!

Clasificación:

5.0

The truck was smelling cigarette smoke! I choose the $14 coverage, not the $28, I want the difference back! Over that it was a great truck!

Clasificación:

5.0

The only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend it

Clasificación:

4.0

I love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!

Clasificación:

5.0

Cornado, Nicole and Tracy are rock solid and always courteously assist - even when they're tasked to constantly multi-task. ¡Gracias!

Clasificación:

5.0

The staff was awesome!

Clasificación:

5.0

The person who checked me in was very nice and helpful. I didn't catch his name but he was great!

Clasificación:

1.0

They messed up my reservation and no one wanted to fix it I Had to leave with a smaller truck on moving day and I had to spend more money because the amount of trip I had to do. The night before they called me to offer me a deal I hear him out and he wanted to give me a 15ft truck for 10 dollars I said no I can't He said cool the next morning a girl calls me and tells me sorry sir the 20 ft truck you reserved the heat doesn't work so we can't rent it and sorry we can't do nothing for you you have to go to the other uhaul down the street they have it for you. I got to the store and they don't have no reservation for me and no 20ft trucks either and she had left a note about me that wasn't to nice of her to do. So by telling you this so to teach your employees to be mindful off peoples situation and not be about money only I get it's business but don't screw with people on moving day when they expect to be moving. Their happened in Malden ma eastern ave location

Clasificación:

5.0

I tried to pick my truck up using a cellphone. You guys should let people know it needs 2 references and ready to answer.

Clasificación:

5.0

It's always a pleasure to come to this location. Nicole Taylor has always treated my family like her own. Service has always been quick and comprehensive.

Clasificación:

5.0

Everyone was really friendly. I accidentally did two orders online because I was trying to get items off that I didn't need and the women at the counter was so helpful. Everything was fixed and fast. I would have liked if the employees wore masks while customers were in the store.

Clasificación:

1.0

had to call customer service to resolve an issue with the general manager that said my reservation was not valid without any proof. Nicole Taylor, GM, denied service and tried to transfer me to another store, this was due to a change in service that was not explained. Even after I accepted the terms of that store, she insisted in denying me service and was only resolved with at customer service representative that talked to Nicole to help me. I spent 45 minutes trying to resolve an issue that was absolutely unnecessary. Please, you need to train your staff on dealing with people...

Clasificación:

5.0

I really like how the associate working was nice and explained everything very clearly. She made sure the transaction was smooth. Gracias.

Clasificación:

5.0

The manger there was fantastic. Very nice lady. Had a very positive experience. Gracias.

Clasificación:

5.0

The staff at this U-Haul site is excellent.I had to move my pick-up time earlier and they were very helpful.When I returned the truck I was in and out is no time.Excellent service.

Clasificación:

5.0

Keep up the good work these are crazy days

Clasificación:

5.0

THe only issue, the wires to the radio in the truck I had seemed to be loose. Any bump turned on/off the radio

Clasificación:

4.0

Freight elevator was not working but they immediately attempted to fix it.

Clasificación:

5.0

The staff members are great. Its like walking into a family business. Everyone is hospitable, courteous and patient. The manager really has a great team working for her. Would recommend this place to all who needs a storage unit or rent a truck

Clasificación:

5.0

Nicole has amazing customer service.

Clasificación:

5.0

Malden U Haul as in years past continues to be a top notch organization. During the Christmas season U Haul has always been there to assist us in our Toys For Tots campaign. Thank u again Richard Connelly

Clasificación:

5.0

Please thanks to nicole she it's friendly and good helper

Clasificación:

5.0

Good Service, good equipment

Clasificación:

5.0

This was my first time renting a U-Haul. Was ver with everyone.y pleased

Clasificación:

4.0

Service in the morning during pick up of the truck was great. Service in the evening during drop off was okay. I did not appreciate that the rep was taking too long to look over the truck, mileage, and fuel marker because he was taking to other people outside of the uhaul store regarding personal business such as the sale of shoes. This should be done on your personal time.

Clasificación:

5.0

Great

Clasificación:

5.0

Staff was awesome and very friendly.

Clasificación:

2.0

The staff needs to be trained better.I found lack of experience and knowledge of there job.

Clasificación:

5.0

Nice and easy

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

5.0

Nicole and K must have been trained very well because the experience we had was awesome. Nicole was also very good at explaining details to us. K was good as well, he got us the utility Dolly and tied it in place for us. I would definitely go back to that location and recommend people to this location because the experience we had was amazing.

Clasificación:

5.0

Nicole is great, super friendly and very helpful! She walked us through every step of the process and made sure we were well taken care of! Highly Recommend!

Clasificación:

5.0

Site was clean as was the vehicle. Staff was excellent and will definitely use this location again if the need aver arises.

Clasificación:

3.0

we booked a 15ft truck in advance and it was not available had to take the 10ft was disappointed took us longer to move. However the employee Patrick was very professional and awesome customer service skills he was a delight to work with.

Clasificación:

5.0

Uhaul kept my stuff safe

Clasificación:

5.0

I highly recommend the service from the Malden-MA location. Kevin was the associate who helped me get started to schedule the move. He was very kind, personable, and extremely helpful with the moving process. Thank you to Kevin for making the rental part of this move so easy!

Clasificación:

5.0

Both people I talked to today were extremely kind and helpful.

Clasificación:

5.0

Everything is nice in this location, just still doing the same.

Clasificación:

3.0

CLEAN THE TRUCK and take ALL necessary precautions in this era of the deadly COVID-19 pandemic, PLEASE! There were two DIRTY face masks left in the truck. It was stressful and very unsettling that UHaul did not CLEAN the truck before my rental as we are all very aware of the COVID-19 health crisis. The interior of the truck was also DIRTY!!! Again not acceptable during the pandemic. When I told one of the employees, she responded very non-chalantly saying, "Well, did you write that in the link you got?" I then asked if UHaul checked to see if the trucks were clean before renting, and she replied, "Oh, that's the responsibility of the previous renter not ours." The employee who waited on me, since online app was not working, had her mask below her nose. There was no hand sanitizer for customers only for the employee. This was a very uncomfortable experience. I will ABSOLUTELY not recommend UHAUL if the Malden Ctr location is typical of how UHaul is responding to the pandemic. In no way did my experience match the UHaul commitment: "Equipment preparation standards have intensified. We're sanitizing steering wheels, door handles, control knobs, keys, seats and seatbelts. Cargo areas are cleaned. Retail stores are sanitized continually. Distancing plans and capacity limits are observed."

Clasificación:

5.0

App login process was cumbersome and didn't flag what the issue was.

Clasificación:

5.0

Nicole Taylor was super helpful!

Clasificación:

5.0

To not check off accidentally that I was in an accident when I wasn't. Since that was scary that the uhaul rep who checked in the rental was convinced it happened. However it was her who created the accident by her own unknown mistake. Her manager realized she did it.

Clasificación:

5.0

Nothing, all was great. Kevin was so friendly and helpful!

Clasificación:

1.0

When I arrived there were two other customers who has been waiting outside the store for 10 minutes. There was a sign on the door that said "be back in 5 minutes" and it took the staff nearly 40 minutes to do whatever they were doing inside that kept them from helping customers. The appliance dollys I rented were frozen and covered in snow, the truck was covered in snow and there were cardboard boxes in the cab. The back of the truck had dirt and rocks in it. WORST of all, not a single employee that I came into contact with wore a mask. One woman, who was apparently the manager had a mask hanging from one of her ears but didn't have it on. Terrible, horrible, awful experience and I will never return to this UHaul location.

Clasificación:

5.0

Great costumer service

Clasificación:

1.0

Aweful customer service at 426 eastern Ave malden location.

Clasificación:

5.0

When returning our truck after hours, then trying to complete the return process on my phone, your link wouldn't work properly, it kept saying to turn on my location services on my phone, which was already on, I was there much too long trying to remedy this problem and at the end of our exhausting moving day was quite frustrated because I couldn't proceed in completing the return process and had to finally give up, only to find the next morning, it said I had completed it, I was baffled!! I just feel it should've been easier than it was, otherwise no other complaints, and I must say how much we appreciated Nicole Taylor, she was extremely pleasant and efficient, incredible with her multi tasking skills while taking such good care of us, all the while, when she was so busy, she went above and beyond and provided the very best, excellent customer service, we absolutely loved her, Thank you Nicole Taylor!!!👏❤️👏

Clasificación:

5.0

Excellent service would recommend everyone

Clasificación:

4.0

We got there at 8 am and used Uhaul mobile app to check-in. The experiences in using app was terrible. The app screen had bug so it did not allow us to open the contract to read. We were waiting outside for customer service in a super cold weather until a Uhaul staff arrive for work. The staff was really good but overall it was a terrible experience in using Uhaul app.

Clasificación:

3.0

None of the Employees were wearing their masks.

Clasificación:

5.0

My first reservation was made at main street in Everette mass a d when I went to pick up the van place was close , and they forgot to leave the van ready to be picked up soi had to call uhaul to used malden location. Bad reviews for Everette.

Clasificación:

5.0

I want to give courtesy everyone at this place especially to Kevin!! at this location. he was persistent, thorough and firm. I got exactly what i came in for no complications or hassle, took care of me fast and I was on my way. definitely will be coming and recommend to my guys for hauling needs.

Clasificación:

5.0

The mileage is a bit too expensive

Clasificación:

5.0

Nicole, Amilcar and Nick were all very helpful.

Clasificación:

5.0

Nicole was especially friendly and incredibly helpful. Amilcar helped me work out a question with my bill and Nick repaired the mirror with ingenuity.

Clasificación:

5.0

The staff at this facility are very professional, courteous and very accommodating and in my experience always willing to help. Uhaul is very lucky to have these vary outstanding people in their employ and I will recommend this place on every opportunity !! Thank you very much for a gem of an experience !!!!!

Clasificación:

5.0

The gentleman at the front desk was very helpful and curtious

Clasificación:

5.0

The guy at the front desk was very helpful!

Clasificación:

5.0

Excellent staff and meticulously clean facility. Customer Service was outstanding! Thank You for making our storage needs so easy. We are so grateful for your team!

Clasificación:

5.0

I didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!

Clasificación:

5.0

Great service from Adriana attending us, and honestly everyone on location was extremely helpful.

Clasificación:

5.0

I LOVE U-HAUL

Clasificación:

3.0

Great people working there, just lack of pest control.

Clasificación:

5.0

The only thing we encountered was the elevator was broken. Carrying all the items by hand to the basement was not easy, can we get a partial credit???

Clasificación:

5.0

Amilcar Ruiz, General Manager, of 124-126 Eastern Ave., Malden, and his staff have been amazing. Amilcar set up our nonprofit with a storage unit for our clothing drive fundraiser and when that one was filled, he gave us another, in exchange for a truck rental. He even coordinated with Luis Cardona, Jr., General Manager, of 420 Eastern Ave., Malden, so that we could have storage units until we deliver the clothing to Savers on August 29. Devine is a member of Amilcar's staff and has also been exceptional. He carried bags from the loading dock to the basement when the elevator was out of order. It was a heavy job on a hot day. It is clear that the staff are well-treated. When staff are respected by their manager, they work efficiently and have a great attitude. Amilcar is to be commended for his excellent management and hands-on assistance of customers. Thank you! Fern

Clasificación:

5.0

Amilcar manages this location amazingly! Amilcar and the members of his team are incredibly kind, professional, and enthusiastic to help customers. Honestly, this was the best experience I've ever had with Uhaul. The next time I have to store anything or rent a vehicle, I will definitley be using this location. Thank you so much!

Clasificación:

5.0

Staff is helpful, professional and friendly, fhank you for the great service!

Clasificación:

2.0

Went to clean out my unit and found garbage, socks, cleansing wipes, etc. Clearly someone accessed my unit and left behind evidence. NOT secure or clean.

Clasificación:

5.0

good

Clasificación:

5.0

Gotta love you guys.

Clasificación:

5.0

Great! Thank you!

Clasificación:

5.0

The service is excellent. The guys that helped me were helpful, kind and hardworking. I'll be recommending this place to friends!

Clasificación:

3.0

Some of ur staff are very ruled

Clasificación:

5.0

Staff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....

Clasificación:

4.0

Helpful staff and easy to use online system. Wish the website was more forthcoming with details about unit rentals rather than having to be told in person about staff.

Clasificación:

3.0

The elevator had intermittent problems and I had to carry heavy items up the stairs. However, the staff was very helpful and tried to find a resolution.

Clasificación:

5.0

I like this place.

Clasificación:

5.0

Great customer service. Safe facility.

Clasificación:

5.0

Staff is very friendly and professional I was almost 5 years and always well attended.

Clasificación:

4.0

Some of the equipment on-site could be better maintained (the freight elevator was particularly finicky), but the staff are extremely helpful and move-in was a breeze. Would recommend!

Clasificación:

5.0

Staff was very friendly and helpful!

Clasificación:

5.0

Friendly staff, explained everything in detail and walked me through each step and answered all my questions.

Clasificación:

4.0

No comment

Clasificación:

5.0

The staff at this location was, and is, top notch. They were attentive and always helpful. Never had any issues and have recommended the location to others.

Clasificación:

5.0

No more needs to be said,it Excellent

Clasificación:

1.0

Apparently customers become an inconvenience once the store is about to close. The time is already stressful for many renters ... We don't need more from facilitates that are to be reserve.

Clasificación:

5.0

I really appreciate you g

Clasificación:

5.0

Amazing service!!!!!

Clasificación:

5.0

great service！

Clasificación:

4.0

very clean and organized place. The costumer service could be a little more friendly. thank you so much.

Clasificación:

5.0

They generously gave me the 1st mo free because I was burnt out in a fire. Very helpful in upgrading the unit to a larger size.

Clasificación:

1.0

Only real reason I'm in happy, is this place is infested with mice, rats, there was mice poop all over my stuff. Disgusting ! Be sure I'll be on Yelp, and I'll be making some calls

Clasificación:

5.0

Thanks 🙏 very much so nice to customers

Clasificación:

5.0

Very friendly staff

Clasificación:

5.0

Great Staff!

Clasificación:

5.0

Emmanuel Chery was very helpful.

Clasificación:

5.0

Joe M. (the G.M of the facility) is above and beyond the best manager of and in any context and situations, I have ever dealt with. I have enjoyed courtesy and professionalism using this facility. THX

Clasificación:

5.0

Excellent !

Clasificación:

1.0

I would not use this facility! They are unprofessional. They broke my locks to my storage and did not inform me that my keys to the new lock were at the front desk. I had to pay a locksmith $125.

Clasificación:

3.0

The facility is clean, yet the facility is understaffed and the staff is a bit disorganized. My locker was locked when I arrived and the keys were with another tenant. not good.

Clasificación:

3.0

There was left over odds and ends in the big garage space at the entryway every time I came. The elevator was old and its doors were hard to open and close.

Clasificación:

5.0

The staff was always helpful and nice, and the facility was very clean and well-kept. Overall excellent facility and staff!

Clasificación:

2.0

Poor customer service and lack of transparency regarding access hours and rates. Would not recommend this to others.

Clasificación:

2.0

The Lynn facility was severely under staffed for one of the busiest days of the year. The line took too long and did not meet my expectations. The staff at Malden was much better to deal with.

Clasificación:

5.0

Great people who work there! So helpful, professional, pleasant. I feel my storage needs are in the very best of hands.

Clasificación:

1.0

Terrible customer service that left us hanging last minute despite calling ahead and reserving

Clasificación:

2.0

Unit was fine, customer service was terrible. Tried calling the manager no less than 6 times over a month or so to resolve a charge/late fee issue and was told he would call me back and he never did.

Clasificación:

4.0

Access hrs to the facility is my problem I wish you could put latest time as 10pm

Clasificación:

2.0

The storage facility itself is fine however i am now fighting some VERY strange charges on my credit card that no one can seem to explain.

Clasificación:

3.0

Only Okay. The truck drop off at night is crazy. But the truck was good.

Clasificación:

4.0

When I reserved a first floor unit, I thought I would get street level. Kind of creepy in.the basement.

Clasificación:

4.0

No problems with service

Clasificación:

4.0

Great staff. The staff accommodated all my needs. The room was an awkward size room and the door opened inward. The paint was peeling off the walls and the light fixture was broken.