Staff was very friendly and helpful.
Tanya L.Customer Reviews for U-Haul Moving & Storage of Malden Center
Testimonials From Recent Customers
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There was some moisture, some type of slick liquid, and partner slipped and fell as he was leaving the back of the van.
Joel V.Pleasant and accommodating staff, convenient location. I would use this facility again and definitely recommend.
Joelle T. | Overall ExperienceI greatly appreciate the staff during my experience here with U-Haul! I would have loved to keep my unit, but due to having my foot amputated I could no longer afford it any longer. Thank you for everything and the help of Monica from this facility. She was remarkable at her job!
Scott K. | Overall ExperienceYou already do the best for me
claude B.Your staff was quick and friendly.
Ronald D. | First ImpressionsVery good job 👏 Thanks 🙏
ALESSANDRA T.The person who checked us in was awesome!
Aaron B.Monica was so helpful. I actually walked to the wrong location nut she got me all set up and on my way seamlessly. Great experience
Joseph C.Monica and her partner are the BEST!!! Truly awesome women who know how to run a business! I will recommend this location to everyone!
Emily C.I can't think of anything in the way of improving service. I was very satisfied with the service I received and would definitely rent from you again.
Brenda S.Monica was friendly and helpful
Rich H.Monica is friendly and helpful
Rich H. | First ImpressionsMonica was professional , informative kind, thoughtful. Her staff conducted themselves the same way. Great teamwork!!!!!
Ginger H.This store/storage/rental facility is spotless. Monica runs a tight ship here and it shows in her professionalism and attention to detail.. Monica was extremely helpful in my truck reservation and subsequent change.. I appreciate all your help.. Would definitely recommend this location.. Keep up the good work..
chris M.It would be great if you Installed a bike rack for bike parking. I biked there to pick up the van and there was no where to lock my bike up. Staff was very courteous and friendly. The steering wheel felt very sticky when I got in. Might be a good idea to sanitize the steering wheel between customers or provide wipes. ¡Gracias!
Kari P.Monica is great!
Scott G.Wonderful customer service, which was why I returned! Courteous, knowledgeable, and helpful!
JESSICA H. | First ImpressionsMelissa was great! Very friendly and knowledgeable!
barry R.Have more customer parking. When we rent equipment and drive to your location, we need to have access to parking.
Denise C.Very helpful
Herve J. | Overall ExperienceNice
malay P.Best experience ever... .. the best .. experience .. was making business with .. Mrs Monica Smith .
juan e. | Overall ExperienceThank you for your service
HEROLD L.I returned the truck with more fuel than when I picked up the truck. Why was I charged $11 for fuel?
freeborn I.Sweep the truck
Mohammad K.Somerville UHAUL needs an overhaul
Karen B.The manager Monica, goes beyond to help. Great customer service. Ill definitely come back, this is my go to place now.
Josianne A.Cab was dirty and very smelly
DEBRA C.Todo estaba muy bien me gusto le doy gracias
Candelaria B. | Overall ExperienceThe best experience. . Great logistics .. very helpful kind and good people .. excellent
juan e. | First ImpressionsBoth of my weekly invoices stated a price. Neither one were accurate. That first one said amount paid and omitted a payment of over $40. I tried to ask Monica, the General Manager, abd she said there was another customer behind me and I was holding up the line!!! I am in my 70's and disabled. How rude!! I am not allowed to question my charges? And I was correct. Her numbers were wrong. Then she gives me a piece of paper which I think is my receipt for the bew week...and it is still the old receipt from the week before. I finally turned the van in on Saturday the 17th and a nice young girl checked me out. The total on the bill matched my bank account BUT there was another pending charge of over $60 also pending. What the heck???? I am waiting until Monday to call on this in case the over $60 goes away. But you still owe me around $41.38 from the first week. I will call on Monday the 19th.
Karen J.We had the most horrible experience. They couldn't locate our order when we went to store. They also told us that there will be furniture pads which we made reservation and paid for. On the day we showed up, uhaul did not have any furniture pads and forced us to buy more expensive new ones. We also put more gas than half and paid for it but didnt receive anything back. I would kindly request a refund before I engage in a dispute. ¡Gracias!
Seyed Mehdi M.Boss Lady and her coworker there are the best person
Mystherline S. | First ImpressionsThe great 👍 thanks
Paulemar N.The app never works. Again, I had to stand in line for almost 30 minutes because I couldn't check out my own truck with the app, like I'm supposed to be able to. Fix your app or withdraw it.
Shane D.Nada
marie B.The location I got my vehicle from had great customer service but, the location I originally booked for in Leominster MA did not. They called me the day before my move day/reservation day to tell me they didnt have a truck for me when I booked in advanced and they confirmed my reservation only to tell me they found a smaller truck at a different location that would require me to do a rohnd trip. The end result was me being charged a lot more money for the mileage overall due to incompetence. I would have used a different moving service if I knew this would be the case.
Stephen O.Staff Monica
maria O.Bueno
Pierre D.wow great customer service experiance keep it up thank you so much
Ketema D.Everything looked clean but there was a bodily smell coming from the fabric seatings that smelled like foot odor and stinked up the whole van. Other than that the van was clean.
Joseph M.The lady that helped me was great
Robert H.I've been renting from this location for a few years now, consistently on every first and third Thursday of the month. I think I've practically driven almost every cargo van that they have at this point; some newer than others. My biggest complaint about the Uhaul experience and not this particular location is the Uhaul app and the mobile website for reporting/confirming damages/cleanliness to the rental upon receiving the keys. When we're texted a link to confirm that mileage is accurate, cleanliness and to report any damages the mobile site says to view in landscape mode but when you view in landscape mode the site does nothing!!!!! You cannot push any buttons or proceed to the next page to upload any photos or complete the process. This has been happening for a few years now and every time I mention it to the Uhaul agent/person who gave me the keys they always say.... "yeah, the Uhaul sites aren't always great!" This doesn't help the customer renting because if there are damages to report and they're not already documented prior then the renter is accused of damaging. Luckily, I take my own photos and videos on my iPhone that state the date, time and location said photos and videos are taken to make sure I am in the clear before driving it off the lot. I even took a screen recording of the entire process of the Uhaul site and what it does when we receive the texts to when we get to the site on the phone and to where it gets stuck.
Donald G.Management is terrible and incompetent
derek g. | Overall ExperienceThe staff was so friendly and helpful even the it was the end of the month and they were busy.
Conrad H.On Saturday 30th, July 2022, The person when i picked up the truck was great. The person when I dropped the truck was made with me because i was late for 1hour cause the traffic. I rent the truck for 4 hours. I did not pick up the truck for free. The traffic. She charge me for late fee and then she made with me. I said I'm sorry for the late, and she say don't be sorry.
Pheno S.I would not know what saying they need to improve one because my customer service is excellent both on picking up the vehicle and on return everybody was kind and curious and patient I really appreciate
COURTNEY S.Everything is ok
DENIS V.Monica is excelente 100% profissional I loved everything
TAISA B. | Overall ExperienceGood job
Pierre M. | First ImpressionsManager was very rude.
Mirline D.Everything is ok, Monica is a excellent manager.
DENIS V.My experience with UHAUL was fantastic! Staff at this location were well-informed and very friendly. The vehicle was clean, perfectly sized, and it made for a great moving experience.
Kevin D.Great service convenient location
Derek M. | First ImpressionsI liked every one that worked there that took my payment .. they where friendly and nice ..
colinda s. | Overall ExperienceUnfortunately we wouldnt mind paying for the mileage but it was 0.89/mile when I looked up and it was publicized as 0.40/mile ..I think it should be a little more clear on the actual pricing
joseph S.Excellent service monica GM doing good job
Saoud A.Both of the techs on at this location on Sunday were extremely rude and unpleasant. When I walked in the 1st guy behind the counter wouldn't even look up from his phone to recognize I was there for a solid few minutes his text was more important than me, then continued to be on his phone through setting up my account. I called after I left to verify that I could not go on storrow but could go through Callahan tunnel and that's when the 2nd employee was so rude asking me why I was calling if I knew the truck was 9ft. Extremely rude when I just wanted to confirm so I wouldn't get in trouble. Both men need some customer service work. Unpleasant experience.
bridgett G.Great service
witche E.The staff at this facility especially the managers have been amazingly helpful, professional and kind — great service!
Ann F. | Overall ExperienceExcellent job by everyone
Peter L.Derek Graham went above & beyond to help me out! Grateful.
DANIEL C.Great staff. Polite and efficient. Thanks.
William S.Absolutely nothing. The check in and check out was extremely great. This location is so equipped and well maintained then other location I have visit. Thanks U-haul.
Pearl T.Great service, no complaints at all
Ivan Z.As long as u get the young lady that helped me you can't go wrong. I can't say enough good things about her and her professional attitude. Great customer service makes all the difference in the world. Sorry but it's true.
Stephen A.¡Gracias!
Jason M.Excelente
cesar A.The customer service here was outstanding. Friendly, capable, swift, and knowledgable. I can't say. enough good things about this particular location - great staff, great service.
Tracey D.Can't be happier with the level of professionalism this location provides. The young lady that assisted me was very fast, very efficient and had outstanding customer service skills. Although I appreciate the services UHaul has to offer she alone makes the experience worth giving my business to UHaul.
Stephen A.The staff are really friendly and helpful!
Xiao G.Excelente
NIKSONWENDER D.No improvement everything was great
robenson G.Excellent customer service
Enrique O. | Overall ExperienceStaff was very nice and helpful especially Dereck. Thank you guys.
viergina b. | First ImpressionsExcellent customers serverving from Monica and Excellent facility
Enrique O. | First ImpressionsFor me that was the most excelente U-Haul location that I've been to. Everything from the Customer Service to the cleansing of bathrooms were done very well. Thank you. A+.
Maressa P. | Overall ExperienceMs. Nicole was very understanding and helpful wonderful staff.
Jemord C. | Overall ExperienceI needed to clear out my unit but could not be there in person, so I hired a junk removal service and notified U-Haul of their arrival. The manager, Nicole, was very friendly and helpful, and the communication/coordination aspect was great. On the policy front, I would recommend a better solution for allowing access to the unit when the customer cannot be there to open it (for instance, a form where they can grant permission to U-Haul to break their lock). Under the current policy I had to hire a locksmith to allow access into my unit.
DIANA C. | Overall ExperienceWonderful
John M. | First ImpressionsNicole was super helpful and friendly. I drive in from Roanoke close to their office closing time (it was a long day driving) and she was great helping me access to get moved in and giving me time to get my trailer unloaded! Above and beyond customer service
Benjamin K. | First ImpressionsThe UHAUL office manager Nicole Taylor, is VERY courteous and efficient at what she does, and will go out of her way to resolve any issue that you have. Nicole, was not the office manager on my move-in date of 9-28-2019. But since she has been the office manager, my transactions have ALWAYS been positive! I would highly recommend Nicole's facility to anyone.
Anthony C. | First ImpressionsNicole Taylor is the best ! Always helpful and willing to assist all customers.
Kenneth M. | Overall ExperienceMy unit was emptied without my knowledge. I was only offered pennies for my belongings that I lost. I was blamed for my stuff going missing. I was the victim of a flood and already lost a lot of my stuff. U-Haul made me lose all the rest of my stuff. I was only able to save a few items
RICHARD V. | Overall ExperienceThe manager was amazing
derek g. | First ImpressionsThe GM Nicole Taylor was amazing, she gave us options for different units and didn't try to oversell units. She wanted to make sure we could afford units so we didn't fall behind/delinquent and risk losing our property. I was also in office and heard her dealing with another customer and she was really helpfulness I saw that she meant what she said about caring about people. She is GM for a reason!!! Thanks Nicole
Lisa P. | First ImpressionsConvenient place for storage but I had some issues: 1) my storage unit was on the top floor and had no roof over the unit itself so parts of the building's roof fell all over my things, 2) there isn't enough customer parking so I often had to park in the wrong spots and staff would yell at me to move my car but never suggested where. Otherwise, staff was friendly when I signed and canceled my lease and the units with roofs seemed fine.
Bethany T. | Overall ExperienceHad a great experience working with you all. Nicole, you are a great general manager. Highly recommend!
Alexis C. | Overall ExperienceNicole was great!
Dimitar G. | Overall ExperienceNicole Taylor was one of the most professional warm people I've ever met. My experience w UHaul was great. Thank you, Dan Clancy
DANIEL C. | Overall ExperienceThought it was a 24hr facility but I understand now that there was a recent policy change. All good. Thank you for all the help while I moved.
Martin M. | First ImpressionsService was good.
raviraqj w. | Overall ExperienceVery respectful people
Donald D. | Overall ExperienceProtected &Maintained My Property
JOSEPH R. | Overall ExperienceYour In store employees are awesome. You computerized phone system with cellphones and central lines are not your fotre! It's a people driven business, literally. On hold over52 minutes... no cell reception sales areas to puck up equipment. Great for cities but not rural spots. Maine president called me back immediately and solved those issues. But having issues trying to get in touch for another reason now. Ugh!! I shouldn't have to bug the man again for this!
Tammy A. | First ImpressionsThank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you're the best.
LUIS C. | First ImpressionsThe Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.
Jason S. | First ImpressionsEveryone was always helpful during my 6 year stay here. When I finally cleared out my storage unit, I was treated like these people accepted me as part of the Uhaul family. Definitely recommend their services!
RANDALL S. | Overall ExperienceGreat customer service very friendly people.
ROSA C. | Overall ExperienceLetnado is just outstanding and was very helpful from the beginning. Truly he has demonstrated exceptional customer service.
JAY D. | Overall ExperienceStaff very good and helpful
Daniel H. | First ImpressionsWhen we arrived you announced that the elevator didn't work and that we couldn't move in. Then we had to find another storage and you had promised to transfer our file/payment. Which you didn't do! So we had to rent our truck for another day then had to pay again at the new location. Now we have to fight with you to get our money back! Never had such a poor experience. Lucky I don't have the time to contact a lawyer for your fraud.
Isabel R. | Online Move InThe best people in massachusetts.
timothee O K. | Overall ExperienceRafael de la Rosa helped me set up my storage unit and was extraordinarily helpful. He was patient as he showed me various units and volunteered himself to help me carry some heavy furniture into the facility. He is a fantastic employee who treats costumers very well - I hope he gets recognized for his efforts!
ELIAS S. | First ImpressionsConsidering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Gracias.
Lauren S. | First ImpressionsThe person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. Gracias
Lynn L. | First ImpressionsGracias
fatih o. | First ImpressionsMs Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!
DANIEL C. | First ImpressionsThe staff there was so kind and helpful. I have both rental car and storage service there which are all been done nicely. Next time I would recommend uhaul to my friends if they need to move out.
David M. | First ImpressionsGreat staff
Mark H. | First ImpressionsNicole was very professional and a pleasure to work with.
SEAN H. | Overall ExperienceI had the storage unit for 2+ years and I cant speak enough of the staff. Everytime I went they were so friendly. And I hate ti say it but that doesnt happen alwasy at uhaul locations. My only feedback is that I had a top unit. Top unit's dont have an actually ceiling but more like a cage. Sadly when I cleared my unit all my belongings were covered in dust. That was disappointing
Roberto P. | Overall ExperienceAwesome service!
ANNETTE D. | Overall ExperienceNicole Taylor made my stay and exit so easy. She's very helpful and made a typically painful experience very smooth and seamless. She's excellent.
Alicia R. | Overall ExperienceNicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.
Marilyn M. | First ImpressionsThe only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend it
Manuel F. | Overall ExperienceI love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!
Burt B. | Overall ExperienceFreight elevator was not working but they immediately attempted to fix it.
Vince R. | Overall ExperienceThe staff needs to be trained better.I found lack of experience and knowledge of there job.
ALLAN E. | Overall ExperienceUhaul kept my stuff safe
Derek M. | Overall ExperienceThe staff at this facility are very professional, courteous and very accommodating and in my experience always willing to help. Uhaul is very lucky to have these vary outstanding people in their employ and I will recommend this place on every opportunity !! Thank you very much for a gem of an experience !!!!!
Francisco D. | Overall ExperienceThe guy at the front desk was very helpful!
Juan Carlos J. | Overall ExperienceExcellent staff and meticulously clean facility. Customer Service was outstanding! Thank You for making our storage needs so easy. We are so grateful for your team!
Ivana d. | Overall ExperienceI didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!
Nino C. | First ImpressionsGreat service from Adriana attending us, and honestly everyone on location was extremely helpful.
ADRIANA F. | First ImpressionsI LOVE U-HAUL
Burt B. | First ImpressionsGreat people working there, just lack of pest control.
Karina N. | Overall ExperienceThe only thing we encountered was the elevator was broken. Carrying all the items by hand to the basement was not easy, can we get a partial credit???
Ivana d. | First ImpressionsAmilcar Ruiz, General Manager, of 124-126 Eastern Ave., Malden, and his staff have been amazing. Amilcar set up our nonprofit with a storage unit for our clothing drive fundraiser and when that one was filled, he gave us another, in exchange for a truck rental. He even coordinated with Luis Cardona, Jr., General Manager, of 420 Eastern Ave., Malden, so that we could have storage units until we deliver the clothing to Savers on August 29. Devine is a member of Amilcar's staff and has also been exceptional. He carried bags from the loading dock to the basement when the elevator was out of order. It was a heavy job on a hot day. It is clear that the staff are well-treated. When staff are respected by their manager, they work efficiently and have a great attitude. Amilcar is to be commended for his excellent management and hands-on assistance of customers. Thank you! Fern
Fern M. R. | First Impressions