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Regena M. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Malden Center
Testimonials From Recent Customers
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I was charged a fuel fee of $30 even though I re-filled the tank prior to drop-off. Wasn't worth the hassle to call and correct it. Check-in process was smooth.
Christopher L.The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. Gracias
Lynn L. | First ImpressionsIt was good, thanks.
Zhihan Z.Poor service
zobeida D.Summer is here, fix AC
SAMIM B.Gracias
fatih o. | First ImpressionsPeople at the store were awesome
ANGELA A.Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!
DANIEL C. | First ImpressionsGreat services
RYAN E.I reserved a truck at a location in Watertown MA, close to where I needed it. The day before my reservation I checked the app to make sure everything was okay and discovered that my reservation had been bumped to Malden MA without my knowledge, adding several miles of driving and a good deal more time commitment to my day. I tried to get it transferred to a closer location but there were no vacancies to rent a truck on the day I needed it, and I didn't have the time to find different arrangements since it was so last minute. All of the employees that helped me through the process were perfectly pleasant and made the experience as bearable as possible under the circumstances, none of the changes were their fault but they had the unenviable task of cleaning up the extremely disappointing change that UHaul made to my move that made the process so much more difficult, without alerting me to it.
JOSEPH D.Excellent service! Will be coming back for my moving needs !
BORIS S.All I can say is I always use 420 Eastern ave malden ma location, just great customer service above & beyond.. Andrew & Amena are just great to work with. they are the type of employee's I'd look to hire.
DAVID W.Staff was not ready in the slightest for the morning pick ups. Needs work
carl F.Everything was amazing but the staff was the most incredible point of the whole experience.!!! Best people ever.!! Thank you.!!
LEONARDO M.The staff there was so kind and helpful. I have both rental car and storage service there which are all been done nicely. Next time I would recommend uhaul to my friends if they need to move out.
David M. | First ImpressionsThere wasn't parking available and I wish I was told before arriving. It was disappointing to find alternative parking in the last minute.
Huy N.The staff at U Haul are very kind and helpful. The equipment and trucks are also in good condition. Most importantly, they provide service from carrying furnitures to storage.
JIANGWEI M.We can't say enough about how kind and thoroughly professional the staff at this UHaul Malden Ctr location is. They truly extend themselves to be helpful, which is especially appreciated because moving one's belongings (or in this case, that of our grown children) is by its nature a stressful experience. These staff members have consistently been helpful, knowledgeable, and totally reliable. We are grateful!
CARRIE K.satisfied for the service
DENIS P.Only one person working. First truck we got wouldn't turn over. When I asked how to get out I was given the wrong direction and had to back up and figure my way out.
MOHAMMED K.G
REYNOLDS C.Uhaul does excellent job all ways ðŸ‘
CESAR B.Great staff
Mark H. | First ImpressionsWorst experience ever. I arrived to pick up a 10ft box truck under my sister's reservation. The female staff member said she needs to change the reservation under my name. I said lets just cancel the whole reservation and put it under my name only. This took 15 minutes to do and I got my keys and started walking to my box truck. The 10ft box truck had no AC and it was 90 degrees out. I had to go back in and tell her that the A/C doesnt work at all. She changes the truck out and says all set. I walk out and start the truck and she runs out saying that my whole order was somehow canceled. Another 15 minutes go by and we had to change the whole order again. I asked her if my sisters reservation was closed and canceled? She said yes and I left. I call my sister and she checked the Uhaul app and it shows that she was renting THREE 10ft Box trucks. How do you mess up this bad? I called the location and told her that my sisters account is showing THREE UHAUL trucks is being rented. She said it will fix itself once I drop the truck off. I called customer service and advised them what I mentioned above. The phone rep told me to hold on and SHE called the store directly. The phone rep walked this employee (same female malden location) through how to fix HER mistake that she made. Worst experience ever and will NEVER rent from this location again.
DAVID Y.The girl who checked me in was not a great representation. Very little customer service energy and charged me for a dolly I didn't use after I said to take it off my reservation. The gentleman I dropped off with however was wonderful and prompt and made up for the initial poor customer service experience 10 fold
EMILY S.I read a comment about Nicole Taylor the general manager, how she doesn't treat customers with great customer service and I have to agree with that. Nicole treats every person that walks through that door like family. I've seen her time and time again come in on her day off. Greet guest by their first and last name and not only that build a bond with each person. Her team is an award winning team. I wouldn't ask for a better group of people. When I'm there I feel like I'm at my home away from home.
Wayne O.The manager of the store is not behave as manager her name is Nicole Taylor I've been renting U-Haul truck over 10 years period times. She show care less to the customer maybe because covid-19. She also over charged my credit card which cost the Bank overdraft fee twice at my account.
arn C.The customer service was outstanding
MANUEL C.Absolutely a phenomenal job by Nicole
YAHYA B.great service!! The associate who provided the service for us is nice and kind.
CHEUNG C.The working is really great keeping good
YUQIANG F.Nicole who helped us check-in and drop-off was great and very efficient. There was an endless flow of people coming in and she was able to help everyone pretty quickly. I wish there was more parking guidance for where to put our cars while driving the rental.
KEVIN B.Employee who helped me was very kind and assisted me with everything I needed.
JOSEPH O.Nothing, the staff was fun accommodating friendly, had some laughs, easy to work with. During a stressful time in life moving after 23 years and messing up an order on line. The supervisor no questions asked knew I probably wasn't great with technology gave me refund and fixed everything. I also rented one of the newer cargo vans and loved it. Comfortable, clean easy to drive. I just can't say enough how impressed I was with this whole experience and your staff. The company should be proud to have a supervisor and workers like this represent them. Please feel free to reach out if needed
James T.Nicole was very professional and a pleasure to work with.
SEAN H. | Overall ExperienceThe woman who helped me was excellent
PETER L.Dropping off the key instruction was not clear.
SHAD H.Both staff members who were on site yesterday April 30th were extremely helpful, friendly, and easy to get assistance. Great job guys crushing it:) best uhual experience I've had.
Jared K.Professional staff 5stars Manger Nicole One of the best location around Boston Clean equipment,clean storage!
ALEXANDRU F.Better costumer service!!!!! Lady in the office was very rude. She was talking to a friend of her that was there at all times while taking care of me. There where time when I didn't know if she was talking to me or her friend! I had made reservations for the 10 footer for this location and she just wasn't very helpful and kept say it wasn't there until I finally said maybe is you put my reservation # it probably show..... and that's when she actually realized it was the actual location. The only nice thing she did for was not charging me for an orange $7 dolly but before I left she said that I'm not charging you but if you don't bring it back I'll charge your account $80 dollars! My mother was very offended by that! She was with me at the office. I thanked her but, over all a very bad costumer service.!!!!
ROBERTA S.I completed an online reservation successfully and made an appointment for pickup at 5 PM on 4/26/21 and the vehicle was NOT ready to be picked up. I had to wait 40 MINUTES to get the vehicle and was not given the key until 5:40. I would like a refund immediately.
ZACHARY W.great service
Guerline A.Doing a good job every time I go there we get everything done fast which I like keep it up the people do a great job
ALAN R.Nicole and the team were amazing. Best uhaul experience I've had!
MIGUEL M.I had the storage unit for 2+ years and I cant speak enough of the staff. Everytime I went they were so friendly. And I hate ti say it but that doesnt happen alwasy at uhaul locations. My only feedback is that I had a top unit. Top unit's dont have an actually ceiling but more like a cage. Sadly when I cleared my unit all my belongings were covered in dust. That was disappointing
Roberto P. | Overall ExperienceWonderfull staff ,
CHAMCHEDDINE C.Awesome service!
ANNETTE D. | Overall ExperienceSuper easy to deal with and perfect customer service.
MATTHEW O.Nicole Taylor made my stay and exit so easy. She's very helpful and made a typically painful experience very smooth and seamless. She's excellent.
Alicia R. | Overall ExperienceNicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.
Iris M. | First ImpressionsThe general manager is very pleasant and I really enjoyed our time together. Super professional.
ERIC R.they are rude, and require insurance for all cars.
MILAGROS R.The uhaul's representative was so helpful and friendly.
Luiz C.Nicole really goes above and beyond to help us. ¡Gracias!
Mali W.Workers were inattentive, not wearing masks, and taking personal calls instead of helping a line of customers.
Robert M.This location was easy out with no wait time.
PEARL T.Kernado Ducasse provided me with a pleasant experience with his excellent customer service for my truck rental reservation and return. His gregarious personality and eagerness to help are exemplary of what great customer service should be, especially when there is a great deal of hardship we are all dealing with during this pandemic. Kernado was swift to provide accommodations to ease the return process and promptly followed up with a phone call to close it out, even with a detailed explanation of the cost rundown in an email that was already sitting in my inbox. What more could you ask for? A+ 100%! Big thanks to Kernado and people working in the essential services during Covid!!
ZHIMING M.The workers were not wearing a mask and they did not inform us the mirror was cracked
KEVIN H.I left a small item (bolt to assemble a bed) in truck. Mgr said she found bolt and would put in an envelope and mail to me. It never came.
KEVIN T.This place does not deserve even one star, WORSE customer service. I returned the truck at 2:29 PM but in the receipt they put 6:44 PM. At the time of drop off I requested to check the truck but she said everything is fine also she said she is really busy while there was only one customer on the line. They charge extra $25 for cleaning but I fill the gas and sweep the truck before I returned. Entrance door has mask compulsory sign but lady at the front desk has NO MASK. I call back to ask question about $25 but she was so RUDE to me and refused to explain. Worse experience in my life and I will never go back to this place. I DON'T RECOMEND THIS PLACE.
UMESH M.I wrote a 5 star google review shown below Kernado was amazing, I called before my visit and he assured me the best customer service. Recommended the best equipment to move as well. He is a great asset to your company. Because of his incredible service I am not only going to recommend this to everyone I know in Malden and on my volunteer page but I will be back next week to rent another truck.
RANDY H.Manager was extremely helpful and on top of everything. The gentleman that helped me was also great.
NATASHA W.Nicole was amazing! She was very helpful and friendly! I would definitely recommend a friend to this u-haul location.
NICHOLAS F.I went back to return the van and I tried for more than 5 minutes to put the key inside the key dropbox because the open was too small, it was really annoying to try to put the key inside because the buttons got pressed by themselves and I didn't want to damage the key. You definitely should fix the open size of the key dropbox.
Carlos R.What can you do? Find a new manager, please.
ZIYAN L.Thank you very much!
VIEUX T.The truck was smelling cigarette smoke! I choose the $14 coverage, not the $28, I want the difference back! Over that it was a great truck!
ROBSON D.The only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend it
Manuel F. | Overall ExperienceI love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!
Burt B. | Overall ExperienceCornado, Nicole and Tracy are rock solid and always courteously assist - even when they're tasked to constantly multi-task. ¡Gracias!
DAVID C.The staff was awesome!
JACQUELYN H.The person who checked me in was very nice and helpful. I didn't catch his name but he was great!
Brandon L.They messed up my reservation and no one wanted to fix it I Had to leave with a smaller truck on moving day and I had to spend more money because the amount of trip I had to do. The night before they called me to offer me a deal I hear him out and he wanted to give me a 15ft truck for 10 dollars I said no I can't He said cool the next morning a girl calls me and tells me sorry sir the 20 ft truck you reserved the heat doesn't work so we can't rent it and sorry we can't do nothing for you you have to go to the other uhaul down the street they have it for you. I got to the store and they don't have no reservation for me and no 20ft trucks either and she had left a note about me that wasn't to nice of her to do. So by telling you this so to teach your employees to be mindful off peoples situation and not be about money only I get it's business but don't screw with people on moving day when they expect to be moving. Their happened in Malden ma eastern ave location
RAUL R.I tried to pick my truck up using a cellphone. You guys should let people know it needs 2 references and ready to answer.
JOSE T.It's always a pleasure to come to this location. Nicole Taylor has always treated my family like her own. Service has always been quick and comprehensive.
CHRISTOPHER R.Everyone was really friendly. I accidentally did two orders online because I was trying to get items off that I didn't need and the women at the counter was so helpful. Everything was fixed and fast. I would have liked if the employees wore masks while customers were in the store.
APRIL B.had to call customer service to resolve an issue with the general manager that said my reservation was not valid without any proof. Nicole Taylor, GM, denied service and tried to transfer me to another store, this was due to a change in service that was not explained. Even after I accepted the terms of that store, she insisted in denying me service and was only resolved with at customer service representative that talked to Nicole to help me. I spent 45 minutes trying to resolve an issue that was absolutely unnecessary. Please, you need to train your staff on dealing with people...
TIAGO A.I really like how the associate working was nice and explained everything very clearly. She made sure the transaction was smooth. Gracias.
Saugat P.The manger there was fantastic. Very nice lady. Had a very positive experience. Gracias.
ANTHONY G.The staff at this U-Haul site is excellent.I had to move my pick-up time earlier and they were very helpful.When I returned the truck I was in and out is no time.Excellent service.
DAVID C.Keep up the good work these are crazy days
ALAN R.THe only issue, the wires to the radio in the truck I had seemed to be loose. Any bump turned on/off the radio
james P.Freight elevator was not working but they immediately attempted to fix it.
Vince R. | Overall ExperienceThe staff members are great. Its like walking into a family business. Everyone is hospitable, courteous and patient. The manager really has a great team working for her. Would recommend this place to all who needs a storage unit or rent a truck
Wayne O.Nicole has amazing customer service.
Jason W.Malden U Haul as in years past continues to be a top notch organization. During the Christmas season U Haul has always been there to assist us in our Toys For Tots campaign. Thank u again Richard Connelly
Richard C.Please thanks to nicole she it's friendly and good helper
Carlos C.Good Service, good equipment
John S.This was my first time renting a U-Haul. Was ver with everyone.y pleased
LEWIS O.Service in the morning during pick up of the truck was great. Service in the evening during drop off was okay. I did not appreciate that the rep was taking too long to look over the truck, mileage, and fuel marker because he was taking to other people outside of the uhaul store regarding personal business such as the sale of shoes. This should be done on your personal time.
DAVID A.The staff needs to be trained better.I found lack of experience and knowledge of there job.
ALLAN E. | Overall ExperienceUhaul kept my stuff safe
Derek M. | Overall ExperienceThe staff at this facility are very professional, courteous and very accommodating and in my experience always willing to help. Uhaul is very lucky to have these vary outstanding people in their employ and I will recommend this place on every opportunity !! Thank you very much for a gem of an experience !!!!!
Francisco D. | Overall ExperienceThe guy at the front desk was very helpful!
Juan Carlos J. | Overall ExperienceExcellent staff and meticulously clean facility. Customer Service was outstanding! Thank You for making our storage needs so easy. We are so grateful for your team!
Ivana d. | Overall ExperienceI didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!
Nino C. | First ImpressionsGreat service from Adriana attending us, and honestly everyone on location was extremely helpful.
ADRIANA F. | First ImpressionsI LOVE U-HAUL
Burt B. | First ImpressionsGreat people working there, just lack of pest control.
Karina N. | Overall ExperienceThe only thing we encountered was the elevator was broken. Carrying all the items by hand to the basement was not easy, can we get a partial credit???
Ivana d. | First ImpressionsAmilcar Ruiz, General Manager, of 124-126 Eastern Ave., Malden, and his staff have been amazing. Amilcar set up our nonprofit with a storage unit for our clothing drive fundraiser and when that one was filled, he gave us another, in exchange for a truck rental. He even coordinated with Luis Cardona, Jr., General Manager, of 420 Eastern Ave., Malden, so that we could have storage units until we deliver the clothing to Savers on August 29. Devine is a member of Amilcar's staff and has also been exceptional. He carried bags from the loading dock to the basement when the elevator was out of order. It was a heavy job on a hot day. It is clear that the staff are well-treated. When staff are respected by their manager, they work efficiently and have a great attitude. Amilcar is to be commended for his excellent management and hands-on assistance of customers. Thank you! Fern
Fern M. R. | First ImpressionsAmilcar manages this location amazingly! Amilcar and the members of his team are incredibly kind, professional, and enthusiastic to help customers. Honestly, this was the best experience I've ever had with Uhaul. The next time I have to store anything or rent a vehicle, I will definitley be using this location. Thank you so much!
Rachel C. | Overall ExperienceStaff is helpful, professional and friendly, fhank you for the great service!
Alice L. | First ImpressionsWent to clean out my unit and found garbage, socks, cleansing wipes, etc. Clearly someone accessed my unit and left behind evidence. NOT secure or clean.
laura c. | Overall Experiencegood
Zhiyang L. | First ImpressionsGotta love you guys.
Nick O. | First ImpressionsGreat! Thank you!
Lisa T. | First ImpressionsThe service is excellent. The guys that helped me were helpful, kind and hardworking. I'll be recommending this place to friends!
JESSICA H. | First ImpressionsSome of ur staff are very ruled
Iris M. | Overall ExperienceStaff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....
Sheryl P. | First ImpressionsHelpful staff and easy to use online system. Wish the website was more forthcoming with details about unit rentals rather than having to be told in person about staff.
Edith C. | First ImpressionsThe elevator had intermittent problems and I had to carry heavy items up the stairs. However, the staff was very helpful and tried to find a resolution.
Ronald C. | Overall ExperienceI like this place.
JOSEPH P. | Overall ExperienceGreat customer service. Safe facility.
Emily H. | Overall ExperienceStaff is very friendly and professional I was almost 5 years and always well attended.
LUIS V. | Overall ExperienceSome of the equipment on-site could be better maintained (the freight elevator was particularly finicky), but the staff are extremely helpful and move-in was a breeze. Would recommend!
Ryo K. | First ImpressionsStaff was very friendly and helpful!
Audrey C. | Overall ExperienceFriendly staff, explained everything in detail and walked me through each step and answered all my questions.
Alexander C. | First ImpressionsNo comment
Yanis C. | Overall ExperienceThe staff at this location was, and is, top notch. They were attentive and always helpful. Never had any issues and have recommended the location to others.
PHILLIP G. | Overall ExperienceNo more needs to be said,it Excellent
JOHN M. | First ImpressionsApparently customers become an inconvenience once the store is about to close. The time is already stressful for many renters ... We don't need more from facilitates that are to be reserve.
miguel m. | First ImpressionsI really appreciate you g
Becy S. | First ImpressionsAmazing service!!!!!
MATTHEW T. | First Impressionsgreat service！
Minhao L. | First Impressionsvery clean and organized place. The costumer service could be a little more friendly. thank you so much.
Maressa P. | First ImpressionsThey generously gave me the 1st mo free because I was burnt out in a fire. Very helpful in upgrading the unit to a larger size.
Dianne H. | First ImpressionsOnly real reason I'm in happy, is this place is infested with mice, rats, there was mice poop all over my stuff. Disgusting ! Be sure I'll be on Yelp, and I'll be making some calls
Donald D. | Overall ExperienceThanks 🙏 very much so nice to customers
ilfranc p. | First ImpressionsVery friendly staff
Michael T. | Overall ExperienceGreat Staff!
Rebeca C. | Overall ExperienceEmmanuel Chery was very helpful.
DOUGLAS R. | Overall ExperienceJoe M. (the G.M of the facility) is above and beyond the best manager of and in any context and situations, I have ever dealt with. I have enjoyed courtesy and professionalism using this facility. THX
Jordan S. | Overall ExperienceExcellent !
Daniel D. | Overall ExperienceI would not use this facility! They are unprofessional. They broke my locks to my storage and did not inform me that my keys to the new lock were at the front desk. I had to pay a locksmith $125.
CRYSTAL J. | Overall ExperienceThe facility is clean, yet the facility is understaffed and the staff is a bit disorganized. My locker was locked when I arrived and the keys were with another tenant. not good.
Scott R. | ReservaciónThere was left over odds and ends in the big garage space at the entryway every time I came. The elevator was old and its doors were hard to open and close.
Sherry L. | Overall ExperienceThe staff was always helpful and nice, and the facility was very clean and well-kept. Overall excellent facility and staff!
Kathryn G. | Overall ExperiencePoor customer service and lack of transparency regarding access hours and rates. Would not recommend this to others.
Jamie G. | Overall ExperienceThe Lynn facility was severely under staffed for one of the busiest days of the year. The line took too long and did not meet my expectations. The staff at Malden was much better to deal with.
Andrew H. | ReservaciónGreat people who work there! So helpful, professional, pleasant. I feel my storage needs are in the very best of hands.
melanie h. | ReservaciónTerrible customer service that left us hanging last minute despite calling ahead and reserving
ali k. | ReservaciónUnit was fine, customer service was terrible. Tried calling the manager no less than 6 times over a month or so to resolve a charge/late fee issue and was told he would call me back and he never did.
Melanie C. | Overall ExperienceAccess hrs to the facility is my problem I wish you could put latest time as 10pm
Grace N. | Overall Experience