Comentarios del cliente para U-Haul Moving & Storage of Malden Center
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Testimonios de recientes clientes de U-Haul Moving & Storage of Malden Center
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Donald T. en
The uhaul ran smoothly but I was not impressed with the customer service of this location. The woman I made contact with over the phone when they charged the wrong credit card was extremely rude and unapologetic when I tried to resolve this issue. For that reason it makes it hard for me to want to utilize this U-Haul location again for business purposes with our clients.
John L. en
Nothing
Steven B. en
You should have a location where customers can leave their car while using their rental. The service was excellent and the employee who helped me was great
LUIS V. en
Staff is very friendly and professional I was almost 5 years and always well attended.
Andrew A. en
The UHaul team failed to include the dolly I requested in my order for my after-hours pick-up. I was not only still charged for the dolly, but I could not even complete the move as I could only transport smaller items. Please give me a UHAUL credit so I can rent another vehicle and complete my move.
Sabyasachi M. en
Location was a bit of a long Drive for me since the rental was not available at my preferred location (Cambridge, MA)
Maria R. en
The employees’ attitude was anything but acceptable. I was greeted by a woman at first who was ok. She started helping me but a man took over fairly after the beginning of the transaction. Let me say he was not helpful at all. He was very unfriendly, rude and unpleasant. He got my nerves on edge front the get go. I had to remind myself to remain calm to not make the experience more unpleasant than it already was. He seemed like he didn’t want to be doing the kind of job he was doing which was customer service. I was at the store at 1:30pm for reference.
Emily D. en
I did not get reimbursed for my miles from my truck. I paid for 10 miles over what I went, so I should be given back what I did not use, but have not been, not can I see my actual statement, so I have no way of looking at what I actually paid for.
Shane B. en
Lenz and Joe were phenomenal - excellent service
Robin M. en
Directions said to bring one of the following on a list of items however when I went to pick up the van they didn’t need any of those items. Why would it tell you to have them and then not need them. It was a waste of my time gathering those items. Make sure you directions coincide with the process.
Wilmar N. en
They asked me that if I returned the car at an specific time I answered with doubt, they denied me the service and called me a liar, I keep calm, I made a couple of calls to get help, so be sure to meet the required time I begged them to please rent the car, a man who said he was the manager approached me and told me that if I was not there at the agreed time I would be charged a fine and he would have to call me the police. Everything happened in front of all the customers who were lining up.
Russell L. en
We rent uhaul trucks 1-3× wk for past 9 years. Just wanted to write a quick note about a really good manager- Joe from Uhaul Malden Center. He is always very helpful, understands our needs and gets us in and out very quickly, will deal with any of our issues or concerns effectively, always firm in looking out for the companies best interest but still fair and reasonable with how he adjudicates an occasional contested charge. I dont know him personally but have dealt with him at least 30 times and he is always a top notch guy and really good representative for the Uhaul company. You have another really good manager in Quincy Massachusetts named Jose (I believe that's his name) but we have been recently dealing with Joe alot and thought that we really do appreciate his professionalism and service so a quick note is in order. Thanks for helping us and our business out by having a couple really good guys being the face your company
Ankit A. en
I received the truck an hour late. That reduced my time by an hour. In rushing things up to make it in 3 hours, I got no time to get the fuel. I took the truck at 11/16 reading and returned at 10/16 reading. This was due to the bad experience with U Haul. Trying to call them for assistance for almost 2 hours but the call wasn't answered. Once a representative answered and asked to hold on for a minute and disconnected the call. I was charged almost 10$ for the fuel. But this is all due to the lack of help from U Haul's end. If they would have answered the call properly or provided the truck at the right time, it wouldn't have been a problem. All this was happening on a rainy day where I was all drenched in rain with my friend for almost 2 hours just to get the truck.
Nicole P. en
Amazing employees!! They were so friendly!
Joshua C. en
This U-Haul has been very helpful. We went on a Europe trip for 8 months teaching refugees the Bible. We held our stuff in a u-haul storage facility and when we came back from Europe, we used U-Haul truck to get our stuff in our apt. Thank you! JW.org
Linda M. en
No problems
Sylvester E. en
The manager Joe is always ready to help, thats why we are return customers, all Uhual locations should be run this well !
Benjamin F. en
My Uhaul that I reserved ahead of time was not available in the Medford location. I had to pay for an Uber to take me to the Malden location where a truck was available. The mistake put me an hour behind schedule and made my moving schedule more stressful. I have not had a good experience with Uhaul yet. The people and equipment at the Malden location were fine once I was dealing with them.
Robert R. en
They made check in and out easy.
Paola L. en
I reserved a Cargo Van for the location and all confirmations reflected my decision. Upon picking up the vehicle, the customer assistants on the location told me there were no cargo vans available and that the only option was to take a 10’ truck. First I was told I always reserved the truck, even though I have screenshots and confirmations that show I always reserved a cargo van. After insisting and showing proof to the representatives in the location I was told all vans were taken and that by default the webpage assigned me to the truck. Long story short, I received different excuses for something that should not have happened in the first place, making it seem it was my fault and that I reserved the wrong equipment.
Henry A. en
They charge insurance with out telling me, that’s not good
Lisette L. en
Pleaase put a knob on the roll-down window on the driver's side, going through the 'CASH Lane' for tolls without a knob made this aspect of the trip arduous. ALSO: KUDOS! to Lance who checked me in....he was terrific in so many ways!
Demetrio A. en
The guy work there sucks !!!!!!!morning guy
Ryo K. en
Some of the equipment on-site could be better maintained (the freight elevator was particularly finicky), but the staff are extremely helpful and move-in was a breeze. Would recommend!
Audrey C. en
Staff was very friendly and helpful!
Alexander C. en
Friendly staff, explained everything in detail and walked me through each step and answered all my questions.
Yanis C. en
No comment
PHILLIP G. en
The staff at this location was, and is, top notch. They were attentive and always helpful. Never had any issues and have recommended the location to others.
JOHN M. en
No more needs to be said,it Excellent
miguel m. en
Apparently customers become an inconvenience once the store is about to close. The time is already stressful for many renters ... We don't need more from facilitates that are to be reserve.
Becy S. en
I really appreciate you g
MATTHEW T. en
Amazing service!!!!!
Minhao L. en
great service！
Maressa P. en
very clean and organized place. The costumer service could be a little more friendly. thank you so much.
Dianne H. en
They generously gave me the 1st mo free because I was burnt out in a fire. Very helpful in upgrading the unit to a larger size.
Donald D. en
Only real reason I’m in happy, is this place is infested with mice, rats, there was mice poop all over my stuff. Disgusting ! Be sure I’ll be on Yelp, and I’ll be making some calls
ilfranc p. en
Thanks 🙏 very much so nice to customers
Michael T. en
Very friendly staff
Rebeca C. en
Great Staff!
DOUGLAS R. en
Emmanuel Chery was very helpful.
Jordan S. en
Joe M. (the G.M of the facility) is above and beyond the best manager of and in any context and situations, I have ever dealt with. I have enjoyed courtesy and professionalism using this facility. THX
Daniel D. en
Excellent !
CRYSTAL J. en
I would not use this facility! They are unprofessional. They broke my locks to my storage and did not inform me that my keys to the new lock were at the front desk. I had to pay a locksmith $125.
Scott R. en
The facility is clean, yet the facility is understaffed and the staff is a bit disorganized. My locker was locked when I arrived and the keys were with another tenant. not good.
Sherry L. en
There was left over odds and ends in the big garage space at the entryway every time I came. The elevator was old and its doors were hard to open and close.
Kathryn G. en
The staff was always helpful and nice, and the facility was very clean and well-kept. Overall excellent facility and staff!
Jamie G. en
Poor customer service and lack of transparency regarding access hours and rates. Would not recommend this to others.
Andrew H. en
The Lynn facility was severely under staffed for one of the busiest days of the year. The line took too long and did not meet my expectations. The staff at Malden was much better to deal with.
melanie h. en
Great people who work there! So helpful, professional, pleasant. I feel my storage needs are in the very best of hands.
ali k. en
Terrible customer service that left us hanging last minute despite calling ahead and reserving
Melanie C. en
Unit was fine, customer service was terrible. Tried calling the manager no less than 6 times over a month or so to resolve a charge/late fee issue and was told he would call me back and he never did.
Grace N. en
Access hrs to the facility is my problem I wish you could put latest time as 10pm
ALEXIA C. en
The storage facility itself is fine however i am now fighting some VERY strange charges on my credit card that no one can seem to explain.
ALAN T. en
Only Okay. The truck drop off at night is crazy. But the truck was good.
Mary S. en
When I reserved a first floor unit, I thought I would get street level. Kind of creepy in.the basement.
Patrice C. en
No problems with service
michael p. en
Great staff. The staff accommodated all my needs. The room was an awkward size room and the door opened inward. The paint was peeling off the walls and the light fixture was broken.
REGGIE M. en
Employees showed great customer service throughout my rental period.