El cliente no dejó un comentario.KALYN H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Malden Center
Malden, MA 02148
(Eastern Avenue and Phillips Court)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service 👏joel E.
El cliente no dejó un comentario.James M. | First Impressions
Michelle was awesome and accommodating. She was informative, friendly and was efficient.Nicole M.
Great place and great service, the lady I saw, she so nice, thank you for your service!joel e. | First Impressions
El cliente no dejó un comentario.Jose H.
El cliente no dejó un comentario.Zihong R.
El cliente no dejó un comentario.robenson i. | First Impressions
I had to find the broom and clean the truck by myself. It was also needed to remind about blankets. The truck was absolutely not ready to go!!Viacheslav O.
El cliente no dejó un comentario.JOHN R. | Overall Experience
El cliente no dejó un comentario.James A. | Overall Experience
Monica was very helpful and professionalzoheir g. | First Impressions
El cliente no dejó un comentario.pichai S.
You are the best of 2022 guys good servicePierre M. | Overall Experience
Keep always the nice service, I like itMiguel R.
El cliente no dejó un comentario.Khurshid S.
El cliente no dejó un comentario.corey m. | Overall Experience
Amazing.shedna v. | Overall Experience
El cliente no dejó un comentario.armando H.
Monica is amazing!!! She deserves a raise!!Dee A. | Overall Experience
Nothing..perfect 😁WILLIAM L.
The employee who assisted us, who I think may have been michelle wells?, was just fantastic. Very helpful, accommodating, & friendly, and it was an expedient move-in process.LISA R. | First Impressions
El cliente no dejó un comentario.Serena S.
For a change, I walked in and the person was very pleasant. Came to learn that Monica was the manager. Thank you for making me feel welcomed!Eniang O.
El cliente no dejó un comentario.Sylvio A. | First Impressions
El cliente no dejó un comentario.James T.
Great service!Ryan R.
I would have given 5 stars, except the mat toward the back of the truck had dried mud footprint stains. It caused some of the things we were moving to get dirty. Have rented from this location before, and truck was always very clean.Robert B.
Monica was wonderful, helpful and a pleasure to work with!Sean M.
Staff was very friendly and helpful.Tanya L.
There was some moisture, some type of slick liquid, and partner slipped and fell as he was leaving the back of the van.Joel V.
Pleasant and accommodating staff, convenient location. I would use this facility again and definitely recommend.Joelle T. | Overall Experience
El cliente no dejó un comentario.hugo B.
I greatly appreciate the staff during my experience here with U-Haul! I would have loved to keep my unit, but due to having my foot amputated I could no longer afford it any longer. Thank you for everything and the help of Monica from this facility. She was remarkable at her job!Scott K. | Overall Experience
El cliente no dejó un comentario.HAKIM N.
You already do the best for meclaude B.
Your staff was quick and friendly.Ronald D. | First Impressions
Very good job 👏 Thanks 🙏ALESSANDRA T.
The person who checked us in was awesome!Aaron B.
El cliente no dejó un comentario.carleton C.
Monica was so helpful. I actually walked to the wrong location nut she got me all set up and on my way seamlessly. Great experienceJoseph C.
El cliente no dejó un comentario.CLAUDE B. | Overall Experience
Monica and her partner are the BEST!!! Truly awesome women who know how to run a business! I will recommend this location to everyone!Emily C.
El cliente no dejó un comentario.armando H.
El cliente no dejó un comentario.samson G.
I can't think of anything in the way of improving service. I was very satisfied with the service I received and would definitely rent from you again.Brenda S.
El cliente no dejó un comentario.Afnaan A.
Monica was friendly and helpfulRich H.
Monica is friendly and helpfulRich H. | First Impressions
El cliente no dejó un comentario.Yanbo L. | First Impressions
Monica was professional , informative kind, thoughtful. Her staff conducted themselves the same way. Great teamwork!!!!!Ginger H.
This store/storage/rental facility is spotless. Monica runs a tight ship here and it shows in her professionalism and attention to detail.. Monica was extremely helpful in my truck reservation and subsequent change.. I appreciate all your help.. Would definitely recommend this location.. Keep up the good work..chris M.
El cliente no dejó un comentario.Kathia S. | Overall Experience
El cliente no dejó un comentario.Rondon C.
El cliente no dejó un comentario.bernd K.
It would be great if you Installed a bike rack for bike parking. I biked there to pick up the van and there was no where to lock my bike up. Staff was very courteous and friendly. The steering wheel felt very sticky when I got in. Might be a good idea to sanitize the steering wheel between customers or provide wipes. ¡Gracias!Kari P.
El cliente no dejó un comentario.David P.
Monica is great!Scott G.
Wonderful customer service, which was why I returned! Courteous, knowledgeable, and helpful!JESSICA H. | First Impressions
Melissa was great! Very friendly and knowledgeable!barry R.
El cliente no dejó un comentario.Elliott R.
Have more customer parking. When we rent equipment and drive to your location, we need to have access to parking.Denise C.
Very helpfulHerve J. | Overall Experience
El cliente no dejó un comentario.Francis G.
Best experience ever... .. the best .. experience .. was making business with .. Mrs Monica Smith .juan e. | Overall Experience
Thank you for your serviceHEROLD L.
El cliente no dejó un comentario.JANICE C S. | Overall Experience
El cliente no dejó un comentario.Nam N.
I returned the truck with more fuel than when I picked up the truck. Why was I charged $11 for fuel?freeborn I.
Sweep the truckMohammad K.
El cliente no dejó un comentario.Fabiana D.
Somerville UHAUL needs an overhaulKaren B.
The manager Monica, goes beyond to help. Great customer service. Ill definitely come back, this is my go to place now.Josianne A.
El cliente no dejó un comentario.Erika L. | Overall Experience
Cab was dirty and very smellyDEBRA C.
Todo estaba muy bien me gusto le doy graciasCandelaria B. | Overall Experience
El cliente no dejó un comentario.adonias N.
The best experience. . Great logistics .. very helpful kind and good people .. excellentjuan e. | First Impressions
Both of my weekly invoices stated a price. Neither one were accurate. That first one said amount paid and omitted a payment of over $40. I tried to ask Monica, the General Manager, abd she said there was another customer behind me and I was holding up the line!!! I am in my 70's and disabled. How rude!! I am not allowed to question my charges? And I was correct. Her numbers were wrong. Then she gives me a piece of paper which I think is my receipt for the bew week...and it is still the old receipt from the week before. I finally turned the van in on Saturday the 17th and a nice young girl checked me out. The total on the bill matched my bank account BUT there was another pending charge of over $60 also pending. What the heck???? I am waiting until Monday to call on this in case the over $60 goes away. But you still owe me around $41.38 from the first week. I will call on Monday the 19th.Karen J.
El cliente no dejó un comentario.Jung En T.
El cliente no dejó un comentario.MICHAELE G.
El cliente no dejó un comentario.PATRICK P.
El cliente no dejó un comentario.Laurie B.
We had the most horrible experience. They couldn't locate our order when we went to store. They also told us that there will be furniture pads which we made reservation and paid for. On the day we showed up, uhaul did not have any furniture pads and forced us to buy more expensive new ones. We also put more gas than half and paid for it but didnt receive anything back. I would kindly request a refund before I engage in a dispute. ¡Gracias!Seyed Mehdi M.
El cliente no dejó un comentario.Claudia S.
Boss Lady and her coworker there are the best personMystherline S. | First Impressions
El cliente no dejó un comentario.marie B.
El cliente no dejó un comentario.Jacob S.
El cliente no dejó un comentario.Pavlo K.
El cliente no dejó un comentario.Vincent T.
El cliente no dejó un comentario.raquel m. | Overall Experience
El cliente no dejó un comentario.Emily M.
The great 👍 thanksPaulemar N.
El cliente no dejó un comentario.alexandra K.
El cliente no dejó un comentario.Akhil P.
El cliente no dejó un comentario.Rosilene N. | Overall Experience
The app never works. Again, I had to stand in line for almost 30 minutes because I couldn't check out my own truck with the app, like I'm supposed to be able to. Fix your app or withdraw it.Shane D.
The location I got my vehicle from had great customer service but, the location I originally booked for in Leominster MA did not. They called me the day before my move day/reservation day to tell me they didnt have a truck for me when I booked in advanced and they confirmed my reservation only to tell me they found a smaller truck at a different location that would require me to do a rohnd trip. The end result was me being charged a lot more money for the mileage overall due to incompetence. I would have used a different moving service if I knew this would be the case.Stephen O.
El cliente no dejó un comentario.Julia S. | Online Move In
Staff Monicamaria O.
wow great customer service experiance keep it up thank you so muchKetema D.
Everything looked clean but there was a bodily smell coming from the fabric seatings that smelled like foot odor and stinked up the whole van. Other than that the van was clean.Joseph M.
El cliente no dejó un comentario.Marc T.
El cliente no dejó un comentario.Thomas V. | Online Move In
The lady that helped me was greatRobert H.
I've been renting from this location for a few years now, consistently on every first and third Thursday of the month. I think I've practically driven almost every cargo van that they have at this point; some newer than others. My biggest complaint about the Uhaul experience and not this particular location is the Uhaul app and the mobile website for reporting/confirming damages/cleanliness to the rental upon receiving the keys. When we're texted a link to confirm that mileage is accurate, cleanliness and to report any damages the mobile site says to view in landscape mode but when you view in landscape mode the site does nothing!!!!! You cannot push any buttons or proceed to the next page to upload any photos or complete the process. This has been happening for a few years now and every time I mention it to the Uhaul agent/person who gave me the keys they always say.... "yeah, the Uhaul sites aren't always great!" This doesn't help the customer renting because if there are damages to report and they're not already documented prior then the renter is accused of damaging. Luckily, I take my own photos and videos on my iPhone that state the date, time and location said photos and videos are taken to make sure I am in the clear before driving it off the lot. I even took a screen recording of the entire process of the Uhaul site and what it does when we receive the texts to when we get to the site on the phone and to where it gets stuck.Donald G.
El cliente no dejó un comentario.Eddie L.
Management is terrible and incompetentderek g. | Overall Experience
El cliente no dejó un comentario.Rais A. | Overall Experience
The staff was so friendly and helpful even the it was the end of the month and they were busy.Conrad H.
On Saturday 30th, July 2022, The person when i picked up the truck was great. The person when I dropped the truck was made with me because i was late for 1hour cause the traffic. I rent the truck for 4 hours. I did not pick up the truck for free. The traffic. She charge me for late fee and then she made with me. I said I'm sorry for the late, and she say don't be sorry.Pheno S.
I would not know what saying they need to improve one because my customer service is excellent both on picking up the vehicle and on return everybody was kind and curious and patient I really appreciateCOURTNEY S.
El cliente no dejó un comentario.Samantha K.
El cliente no dejó un comentario.Sonia F.
Everything is okDENIS V.
El cliente no dejó un comentario.Lun Wai C.
El cliente no dejó un comentario.Tzupin K.
Monica is excelente 100% profissional I loved everythingTAISA B. | Overall Experience
El cliente no dejó un comentario.Louis D.
Good jobPierre M. | First Impressions
Manager was very rude.Mirline D.
Everything is ok, Monica is a excellent manager.DENIS V.
El cliente no dejó un comentario.Tiancheng O.
El cliente no dejó un comentario.john r. | Overall Experience
My experience with UHAUL was fantastic! Staff at this location were well-informed and very friendly. The vehicle was clean, perfectly sized, and it made for a great moving experience.Kevin D.
El cliente no dejó un comentario.Allison S. | Overall Experience
Great service convenient locationDerek M. | First Impressions
I liked every one that worked there that took my payment .. they where friendly and nice ..colinda s. | Overall Experience
El cliente no dejó un comentario.James W B. | First Impressions
Unfortunately we wouldnt mind paying for the mileage but it was 0.89/mile when I looked up and it was publicized as 0.40/mile ..I think it should be a little more clear on the actual pricingjoseph S.
Excellent service monica GM doing good jobSaoud A.
El cliente no dejó un comentario.Barry K.
Both of the techs on at this location on Sunday were extremely rude and unpleasant. When I walked in the 1st guy behind the counter wouldn't even look up from his phone to recognize I was there for a solid few minutes his text was more important than me, then continued to be on his phone through setting up my account. I called after I left to verify that I could not go on storrow but could go through Callahan tunnel and that's when the 2nd employee was so rude asking me why I was calling if I knew the truck was 9ft. Extremely rude when I just wanted to confirm so I wouldn't get in trouble. Both men need some customer service work. Unpleasant experience.bridgett G.
Great servicewitche E.
The staff at this facility especially the managers have been amazingly helpful, professional and kind — great service!Ann F. | Overall Experience
El cliente no dejó un comentario.rajiv G.
El cliente no dejó un comentario.Qian W. | Online Move In
El cliente no dejó un comentario.KEVIN K. | First Impressions
El cliente no dejó un comentario.Dina B. | First Impressions
Excellent job by everyonePeter L.
Excellent customer serviceEnrique O. | Overall Experience
Staff was very nice and helpful especially Dereck. Thank you guys.viergina b. | First Impressions
Excellent customers serverving from Monica and Excellent facilityEnrique O. | First Impressions
For me that was the most excelente U-Haul location that I've been to. Everything from the Customer Service to the cleansing of bathrooms were done very well. Thank you. A+.Maressa P. | Overall Experience
El cliente no dejó un comentario.Antonio P. | Overall Experience
El cliente no dejó un comentario.JEAN M. | Overall Experience
Ms. Nicole was very understanding and helpful wonderful staff.Jemord C. | Overall Experience
I needed to clear out my unit but could not be there in person, so I hired a junk removal service and notified U-Haul of their arrival. The manager, Nicole, was very friendly and helpful, and the communication/coordination aspect was great. On the policy front, I would recommend a better solution for allowing access to the unit when the customer cannot be there to open it (for instance, a form where they can grant permission to U-Haul to break their lock). Under the current policy I had to hire a locksmith to allow access into my unit.DIANA C. | Overall Experience
WonderfulJohn M. | First Impressions
Nicole was super helpful and friendly. I drive in from Roanoke close to their office closing time (it was a long day driving) and she was great helping me access to get moved in and giving me time to get my trailer unloaded! Above and beyond customer serviceBenjamin K. | First Impressions
The UHAUL office manager Nicole Taylor, is VERY courteous and efficient at what she does, and will go out of her way to resolve any issue that you have. Nicole, was not the office manager on my move-in date of 9-28-2019. But since she has been the office manager, my transactions have ALWAYS been positive! I would highly recommend Nicole's facility to anyone.Anthony C. | First Impressions
Nicole Taylor is the best ! Always helpful and willing to assist all customers.Kenneth M. | Overall Experience
My unit was emptied without my knowledge. I was only offered pennies for my belongings that I lost. I was blamed for my stuff going missing. I was the victim of a flood and already lost a lot of my stuff. U-Haul made me lose all the rest of my stuff. I was only able to save a few itemsRICHARD V. | Overall Experience
The manager was amazingderek g. | First Impressions
El cliente no dejó un comentario.Jennifer M. | Overall Experience
El cliente no dejó un comentario.Ajinkya T. | First Impressions
The GM Nicole Taylor was amazing, she gave us options for different units and didn't try to oversell units. She wanted to make sure we could afford units so we didn't fall behind/delinquent and risk losing our property. I was also in office and heard her dealing with another customer and she was really helpfulness I saw that she meant what she said about caring about people. She is GM for a reason!!! Thanks NicoleLisa P. | First Impressions
Convenient place for storage but I had some issues: 1) my storage unit was on the top floor and had no roof over the unit itself so parts of the building's roof fell all over my things, 2) there isn't enough customer parking so I often had to park in the wrong spots and staff would yell at me to move my car but never suggested where. Otherwise, staff was friendly when I signed and canceled my lease and the units with roofs seemed fine.Bethany T. | Overall Experience
El cliente no dejó un comentario.JULIE M. | First Impressions
El cliente no dejó un comentario.MARCOS S. | Overall Experience
El cliente no dejó un comentario.JEAN M. | First Impressions
Had a great experience working with you all. Nicole, you are a great general manager. Highly recommend!Alexis C. | Overall Experience
Nicole was great!Dimitar G. | Overall Experience
Nicole Taylor was one of the most professional warm people I've ever met. My experience w UHaul was great. Thank you, Dan ClancyDANIEL C. | Overall Experience
El cliente no dejó un comentario.Mansoor S. | Overall Experience
El cliente no dejó un comentario.joel c. | First Impressions
Thought it was a 24hr facility but I understand now that there was a recent policy change. All good. Thank you for all the help while I moved.Martin M. | First Impressions
Service was good.raviraqj w. | Overall Experience
Very respectful peopleDonald D. | Overall Experience
Protected &Maintained My PropertyJOSEPH R. | Overall Experience
El cliente no dejó un comentario.McKenna C. | Overall Experience
Your In store employees are awesome. You computerized phone system with cellphones and central lines are not your fotre! It's a people driven business, literally. On hold over52 minutes... no cell reception sales areas to puck up equipment. Great for cities but not rural spots. Maine president called me back immediately and solved those issues. But having issues trying to get in touch for another reason now. Ugh!! I shouldn't have to bug the man again for this!Tammy A. | First Impressions
El cliente no dejó un comentario.Lilly A. | Overall Experience
El cliente no dejó un comentario.Daniel C. | Overall Experience
El cliente no dejó un comentario.Carolyn C. | Overall Experience
Thank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you're the best.LUIS C. | First Impressions
The Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.Jason S. | First Impressions
El cliente no dejó un comentario.David M. | Overall Experience
El cliente no dejó un comentario.Bharath K. | First Impressions
El cliente no dejó un comentario.RODNEY H. | Overall Experience
Everyone was always helpful during my 6 year stay here. When I finally cleared out my storage unit, I was treated like these people accepted me as part of the Uhaul family. Definitely recommend their services!RANDALL S. | Overall Experience
Great customer service very friendly people.ROSA C. | Overall Experience
Letnado is just outstanding and was very helpful from the beginning. Truly he has demonstrated exceptional customer service.JAY D. | Overall Experience
Staff very good and helpfulDaniel H. | First Impressions
El cliente no dejó un comentario.Chanthy n. | Overall Experience
El cliente no dejó un comentario.Shaun B. | First Impressions
El cliente no dejó un comentario.Samantha G. | First Impressions
When we arrived you announced that the elevator didn't work and that we couldn't move in. Then we had to find another storage and you had promised to transfer our file/payment. Which you didn't do! So we had to rent our truck for another day then had to pay again at the new location. Now we have to fight with you to get our money back! Never had such a poor experience. Lucky I don't have the time to contact a lawyer for your fraud.Isabel R. | Online Move In
The best people in massachusetts.timothee O K. | Overall Experience
Rafael de la Rosa helped me set up my storage unit and was extraordinarily helpful. He was patient as he showed me various units and volunteered himself to help me carry some heavy furniture into the facility. He is a fantastic employee who treats costumers very well - I hope he gets recognized for his efforts!ELIAS S. | First Impressions
El cliente no dejó un comentario.Tahani A. | Overall Experience
Considering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Gracias.Lauren S. | First Impressions
El cliente no dejó un comentario.Regena M. | First Impressions
El cliente no dejó un comentario.Brenda J. | Overall Experience
El cliente no dejó un comentario.lawnjea l. | Overall Experience
El cliente no dejó un comentario.NESRINE D. | Overall Experience
The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. GraciasLynn L. | First Impressions
Graciasfatih o. | First Impressions
Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!DANIEL C. | First Impressions
El cliente no dejó un comentario.Wayne O. | Overall Experience
The staff there was so kind and helpful. I have both rental car and storage service there which are all been done nicely. Next time I would recommend uhaul to my friends if they need to move out.David M. | First Impressions
Great staffMark H. | First Impressions
Nicole was very professional and a pleasure to work with.SEAN H. | Overall Experience
El cliente no dejó un comentario.RANDALL S. | First Impressions
El cliente no dejó un comentario.Keith C. | Overall Experience
I had the storage unit for 2+ years and I cant speak enough of the staff. Everytime I went they were so friendly. And I hate ti say it but that doesnt happen alwasy at uhaul locations. My only feedback is that I had a top unit. Top unit's dont have an actually ceiling but more like a cage. Sadly when I cleared my unit all my belongings were covered in dust. That was disappointingRoberto P. | Overall Experience
Awesome service!ANNETTE D. | Overall Experience
Nicole Taylor made my stay and exit so easy. She's very helpful and made a typically painful experience very smooth and seamless. She's excellent.Alicia R. | Overall Experience
Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.Marilyn M. | First Impressions
The only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend itManuel F. | Overall Experience
I love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!Burt B. | Overall Experience
Freight elevator was not working but they immediately attempted to fix it.Vince R. | Overall Experience
The staff needs to be trained better.I found lack of experience and knowledge of there job.ALLAN E. | Overall Experience
Uhaul kept my stuff safeDerek M. | Overall Experience
El cliente no dejó un comentario.Philip B. | First Impressions
El cliente no dejó un comentario.Yvez D. | Overall Experience
El cliente no dejó un comentario.KIMLEE D. | Overall Experience
El cliente no dejó un comentario.mijeong n. | First Impressions
El cliente no dejó un comentario.Anabelle P. | Overall Experience