Customer Reviews for U-Haul Moving & Storage of Malden Center

4,122 comentarios

124-126 Eastern Ave   Malden, MA 02148
(Eastern Avenue and Phillips Court)

(781) 322-7069

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(781) 322-7069

124-126 Eastern Ave
Malden, MA 02148
(Eastern Avenue and Phillips Court)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was very friendly and helpful.

Tanya L. 
Clasificación:
5.0

There was some moisture, some type of slick liquid, and partner slipped and fell as he was leaving the back of the van.

Joel V. 
Clasificación:
5.0

Pleasant and accommodating staff, convenient location. I would use this facility again and definitely recommend.

Joelle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

hugo B. 
Clasificación:
5.0

I greatly appreciate the staff during my experience here with U-Haul! I would have loved to keep my unit, but due to having my foot amputated I could no longer afford it any longer. Thank you for everything and the help of Monica from this facility. She was remarkable at her job!

Scott K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAKIM N. 
Clasificación:
5.0

You already do the best for me

claude B. 
Clasificación:
5.0

Your staff was quick and friendly.

Ronald D.  |  First Impressions 
Clasificación:
5.0

Very good job 👏 Thanks 🙏

ALESSANDRA T. 
Clasificación:
5.0

The person who checked us in was awesome!

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

carleton C. 
Clasificación:
5.0

Monica was so helpful. I actually walked to the wrong location nut she got me all set up and on my way seamlessly. Great experience

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAUDE B.  |  Overall Experience 
Clasificación:
5.0

Monica and her partner are the BEST!!! Truly awesome women who know how to run a business! I will recommend this location to everyone!

Emily C. 
Clasificación:
5.0

El cliente no dejó un comentario.

armando H. 
Clasificación:
5.0

El cliente no dejó un comentario.

samson G. 
Clasificación:
5.0

I can't think of anything in the way of improving service. I was very satisfied with the service I received and would definitely rent from you again.

Brenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Afnaan A. 
Clasificación:
5.0

Monica was friendly and helpful

Rich H. 
Clasificación:
5.0

Monica is friendly and helpful

Rich H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Yanbo L.  |  First Impressions 
Clasificación:
5.0

Monica was professional , informative kind, thoughtful. Her staff conducted themselves the same way. Great teamwork!!!!!

Ginger H. 
Clasificación:
5.0

This store/storage/rental facility is spotless. Monica runs a tight ship here and it shows in her professionalism and attention to detail.. Monica was extremely helpful in my truck reservation and subsequent change.. I appreciate all your help.. Would definitely recommend this location.. Keep up the good work..

chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rondon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bernd K. 
Clasificación:
4.0

It would be great if you Installed a bike rack for bike parking. I biked there to pick up the van and there was no where to lock my bike up. Staff was very courteous and friendly. The steering wheel felt very sticky when I got in. Might be a good idea to sanitize the steering wheel between customers or provide wipes. ¡Gracias!

Kari P. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Monica is great!

Scott G. 
Clasificación:
5.0

Wonderful customer service, which was why I returned! Courteous, knowledgeable, and helpful!

JESSICA H.  |  First Impressions 
Clasificación:
5.0

Melissa was great! Very friendly and knowledgeable!

barry R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Elliott R. 
Clasificación:
5.0

Have more customer parking. When we rent equipment and drive to your location, we need to have access to parking.

Denise C. 
Clasificación:
5.0

Very helpful

Herve J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis G. 
Clasificación:
5.0

Nice

malay P. 
Clasificación:
5.0

Best experience ever... .. the best .. experience .. was making business with .. Mrs Monica Smith .

juan e.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service

HEROLD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE C S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nam N. 
Clasificación:
4.0

I returned the truck with more fuel than when I picked up the truck. Why was I charged $11 for fuel?

freeborn I. 
Clasificación:
5.0

Sweep the truck

Mohammad K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fabiana D. 
Clasificación:
5.0

Somerville UHAUL needs an overhaul

Karen B. 
Clasificación:
5.0

The manager Monica, goes beyond to help. Great customer service. Ill definitely come back, this is my go to place now.

Josianne A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erika L.  |  Overall Experience 
Clasificación:
3.0

Cab was dirty and very smelly

DEBRA C. 
Clasificación:
5.0

Todo estaba muy bien me gusto le doy gracias

Candelaria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

adonias N. 
Clasificación:
5.0

The best experience. . Great logistics .. very helpful kind and good people .. excellent

juan e.  |  First Impressions 
Clasificación:
3.0

Both of my weekly invoices stated a price. Neither one were accurate. That first one said amount paid and omitted a payment of over $40. I tried to ask Monica, the General Manager, abd she said there was another customer behind me and I was holding up the line!!! I am in my 70's and disabled. How rude!! I am not allowed to question my charges? And I was correct. Her numbers were wrong. Then she gives me a piece of paper which I think is my receipt for the bew week...and it is still the old receipt from the week before. I finally turned the van in on Saturday the 17th and a nice young girl checked me out. The total on the bill matched my bank account BUT there was another pending charge of over $60 also pending. What the heck???? I am waiting until Monday to call on this in case the over $60 goes away. But you still owe me around $41.38 from the first week. I will call on Monday the 19th.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jung En T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie B. 
Clasificación:
1.0

We had the most horrible experience. They couldn't locate our order when we went to store. They also told us that there will be furniture pads which we made reservation and paid for. On the day we showed up, uhaul did not have any furniture pads and forced us to buy more expensive new ones. We also put more gas than half and paid for it but didnt receive anything back. I would kindly request a refund before I engage in a dispute. ¡Gracias!

Seyed Mehdi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claudia S. 
Clasificación:
5.0

Boss Lady and her coworker there are the best person

Mystherline S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pavlo K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

raquel m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
5.0

The great 👍 thanks

Paulemar N. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexandra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akhil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosilene N.  |  Overall Experience 
Clasificación:
3.0

The app never works. Again, I had to stand in line for almost 30 minutes because I couldn't check out my own truck with the app, like I'm supposed to be able to. Fix your app or withdraw it.

Shane D. 
Clasificación:
5.0

Nada

marie B. 
Clasificación:
1.0

The location I got my vehicle from had great customer service but, the location I originally booked for in Leominster MA did not. They called me the day before my move day/reservation day to tell me they didnt have a truck for me when I booked in advanced and they confirmed my reservation only to tell me they found a smaller truck at a different location that would require me to do a rohnd trip. The end result was me being charged a lot more money for the mileage overall due to incompetence. I would have used a different moving service if I knew this would be the case.

Stephen O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julia S.  |  Online Move In 
Clasificación:
5.0

Staff Monica

maria O. 
Clasificación:
5.0

Bueno

Pierre D. 
Clasificación:
5.0

wow great customer service experiance keep it up thank you so much

Ketema D. 
Clasificación:
5.0

Everything looked clean but there was a bodily smell coming from the fabric seatings that smelled like foot odor and stinked up the whole van. Other than that the van was clean.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V.  |  Online Move In 
Clasificación:
5.0

The lady that helped me was great

Robert H. 
Clasificación:
4.0

I've been renting from this location for a few years now, consistently on every first and third Thursday of the month. I think I've practically driven almost every cargo van that they have at this point; some newer than others. My biggest complaint about the Uhaul experience and not this particular location is the Uhaul app and the mobile website for reporting/confirming damages/cleanliness to the rental upon receiving the keys. When we're texted a link to confirm that mileage is accurate, cleanliness and to report any damages the mobile site says to view in landscape mode but when you view in landscape mode the site does nothing!!!!! You cannot push any buttons or proceed to the next page to upload any photos or complete the process. This has been happening for a few years now and every time I mention it to the Uhaul agent/person who gave me the keys they always say.... "yeah, the Uhaul sites aren't always great!" This doesn't help the customer renting because if there are damages to report and they're not already documented prior then the renter is accused of damaging. Luckily, I take my own photos and videos on my iPhone that state the date, time and location said photos and videos are taken to make sure I am in the clear before driving it off the lot. I even took a screen recording of the entire process of the Uhaul site and what it does when we receive the texts to when we get to the site on the phone and to where it gets stuck.

Donald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie L. 
Clasificación:
2.0

Management is terrible and incompetent

derek g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rais A.  |  Overall Experience 
Clasificación:
5.0

The staff was so friendly and helpful even the it was the end of the month and they were busy.

Conrad H. 
Clasificación:
1.0

On Saturday 30th, July 2022, The person when i picked up the truck was great. The person when I dropped the truck was made with me because i was late for 1hour cause the traffic. I rent the truck for 4 hours. I did not pick up the truck for free. The traffic. She charge me for late fee and then she made with me. I said I'm sorry for the late, and she say don't be sorry.

Pheno S. 
Clasificación:
5.0

I would not know what saying they need to improve one because my customer service is excellent both on picking up the vehicle and on return everybody was kind and curious and patient I really appreciate

COURTNEY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia F. 
Clasificación:
5.0

Everything is ok

DENIS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lun Wai C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tzupin K. 
Clasificación:
5.0

Monica is excelente 100% profissional I loved everything

TAISA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis D. 
Clasificación:
5.0

Good job

Pierre M.  |  First Impressions 
Clasificación:
1.0

Manager was very rude.

Mirline D. 
Clasificación:
5.0

Everything is ok, Monica is a excellent manager.

DENIS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiancheng O. 
Clasificación:
5.0

El cliente no dejó un comentario.

john r.  |  Overall Experience 
Clasificación:
5.0

My experience with UHAUL was fantastic! Staff at this location were well-informed and very friendly. The vehicle was clean, perfectly sized, and it made for a great moving experience.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison S.  |  Overall Experience 
Clasificación:
5.0

Great service convenient location

Derek M.  |  First Impressions 
Clasificación:
5.0

I liked every one that worked there that took my payment .. they where friendly and nice ..

colinda s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W B.  |  First Impressions 
Clasificación:
3.0

Unfortunately we wouldnt mind paying for the mileage but it was 0.89/mile when I looked up and it was publicized as 0.40/mile ..I think it should be a little more clear on the actual pricing

joseph S. 
Clasificación:
5.0

Excellent service monica GM doing good job

Saoud A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry K. 
Clasificación:
2.0

Both of the techs on at this location on Sunday were extremely rude and unpleasant. When I walked in the 1st guy behind the counter wouldn't even look up from his phone to recognize I was there for a solid few minutes his text was more important than me, then continued to be on his phone through setting up my account. I called after I left to verify that I could not go on storrow but could go through Callahan tunnel and that's when the 2nd employee was so rude asking me why I was calling if I knew the truck was 9ft. Extremely rude when I just wanted to confirm so I wouldn't get in trouble. Both men need some customer service work. Unpleasant experience.

bridgett G. 
Clasificación:
5.0

Great service

witche E. 
Clasificación:
5.0

The staff at this facility especially the managers have been amazingly helpful, professional and kind — great service!

Ann F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rajiv G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Qian W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina B.  |  First Impressions 
Clasificación:
5.0

Excellent job by everyone

Peter L. 
Clasificación:
5.0

Derek Graham went above & beyond to help me out! Grateful.

DANIEL C. 
Clasificación:
5.0

Great staff. Polite and efficient. Thanks.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY R. 
Clasificación:
5.0

Absolutely nothing. The check in and check out was extremely great. This location is so equipped and well maintained then other location I have visit. Thanks U-haul.

Pearl T. 
Clasificación:
5.0

Great service, no complaints at all

Ivan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
5.0

As long as u get the young lady that helped me you can't go wrong. I can't say enough good things about her and her professional attitude. Great customer service makes all the difference in the world. Sorry but it's true.

Stephen A. 
Clasificación:
5.0

¡Gracias!

Jason M. 
Clasificación:
5.0

Excelente

cesar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milla L. 
Clasificación:
5.0

The customer service here was outstanding. Friendly, capable, swift, and knowledgable. I can't say. enough good things about this particular location - great staff, great service.

Tracey D. 
Clasificación:
5.0

Can't be happier with the level of professionalism this location provides. The young lady that assisted me was very fast, very efficient and had outstanding customer service skills. Although I appreciate the services UHaul has to offer she alone makes the experience worth giving my business to UHaul.

Stephen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice E. 
Clasificación:
5.0

The staff are really friendly and helpful!

Xiao G. 
Clasificación:
4.0

El cliente no dejó un comentario.

janet M. 
Clasificación:
5.0

Excelente

NIKSONWENDER D. 
Clasificación:
5.0

No improvement everything was great

robenson G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rafael D. 
Clasificación:
5.0

Excellent customer service

Enrique O.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice and helpful especially Dereck. Thank you guys.

viergina b.  |  First Impressions 
Clasificación:
5.0

Excellent customers serverving from Monica and Excellent facility

Enrique O.  |  First Impressions 
Clasificación:
5.0

For me that was the most excelente U-Haul location that I've been to. Everything from the Customer Service to the cleansing of bathrooms were done very well. Thank you. A+.

Maressa P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN M.  |  Overall Experience 
Clasificación:
5.0

Ms. Nicole was very understanding and helpful wonderful staff.

Jemord C.  |  Overall Experience 
Clasificación:
4.0

I needed to clear out my unit but could not be there in person, so I hired a junk removal service and notified U-Haul of their arrival. The manager, Nicole, was very friendly and helpful, and the communication/coordination aspect was great. On the policy front, I would recommend a better solution for allowing access to the unit when the customer cannot be there to open it (for instance, a form where they can grant permission to U-Haul to break their lock). Under the current policy I had to hire a locksmith to allow access into my unit.

DIANA C.  |  Overall Experience 
Clasificación:
5.0

Wonderful

John M.  |  First Impressions 
Clasificación:
5.0

Nicole was super helpful and friendly. I drive in from Roanoke close to their office closing time (it was a long day driving) and she was great helping me access to get moved in and giving me time to get my trailer unloaded! Above and beyond customer service

Benjamin K.  |  First Impressions 
Clasificación:
5.0

The UHAUL office manager Nicole Taylor, is VERY courteous and efficient at what she does, and will go out of her way to resolve any issue that you have. Nicole, was not the office manager on my move-in date of 9-28-2019. But since she has been the office manager, my transactions have ALWAYS been positive! I would highly recommend Nicole's facility to anyone.

Anthony C.  |  First Impressions 
Clasificación:
5.0

Nicole Taylor is the best ! Always helpful and willing to assist all customers.

Kenneth M.  |  Overall Experience 
Clasificación:
1.0

My unit was emptied without my knowledge. I was only offered pennies for my belongings that I lost. I was blamed for my stuff going missing. I was the victim of a flood and already lost a lot of my stuff. U-Haul made me lose all the rest of my stuff. I was only able to save a few items

RICHARD V.  |  Overall Experience 
Clasificación:
5.0

The manager was amazing

derek g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajinkya T.  |  First Impressions 
Clasificación:
5.0

The GM Nicole Taylor was amazing, she gave us options for different units and didn't try to oversell units. She wanted to make sure we could afford units so we didn't fall behind/delinquent and risk losing our property. I was also in office and heard her dealing with another customer and she was really helpfulness I saw that she meant what she said about caring about people. She is GM for a reason!!! Thanks Nicole

Lisa P.  |  First Impressions 
Clasificación:
3.0

Convenient place for storage but I had some issues: 1) my storage unit was on the top floor and had no roof over the unit itself so parts of the building's roof fell all over my things, 2) there isn't enough customer parking so I often had to park in the wrong spots and staff would yell at me to move my car but never suggested where. Otherwise, staff was friendly when I signed and canceled my lease and the units with roofs seemed fine.

Bethany T.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JULIE M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCOS S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEAN M.  |  First Impressions 
Clasificación:
5.0

Had a great experience working with you all. Nicole, you are a great general manager. Highly recommend!

Alexis C.  |  Overall Experience 
Clasificación:
5.0

Nicole was great!

Dimitar G.  |  Overall Experience 
Clasificación:
5.0

Nicole Taylor was one of the most professional warm people I've ever met. My experience w UHaul was great. Thank you, Dan Clancy

DANIEL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mansoor S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joel c.  |  First Impressions 
Clasificación:
5.0

Thought it was a 24hr facility but I understand now that there was a recent policy change. All good. Thank you for all the help while I moved.

Martin M.  |  First Impressions 
Clasificación:
4.0

Service was good.

raviraqj w.  |  Overall Experience 
Clasificación:
5.0

Very respectful people

Donald D.  |  Overall Experience 
Clasificación:
4.0

Protected &Maintained My Property

JOSEPH R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

McKenna C.  |  Overall Experience 
Clasificación:
3.0

Your In store employees are awesome. You computerized phone system with cellphones and central lines are not your fotre! It's a people driven business, literally. On hold over52 minutes... no cell reception sales areas to puck up equipment. Great for cities but not rural spots. Maine president called me back immediately and solved those issues. But having issues trying to get in touch for another reason now. Ugh!! I shouldn't have to bug the man again for this!

Tammy A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lilly A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C.  |  Overall Experience 
Clasificación:
5.0

Thank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you're the best.

LUIS C.  |  First Impressions 
Clasificación:
2.0

The Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.

Jason S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bharath K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY H.  |  Overall Experience 
Clasificación:
5.0

Everyone was always helpful during my 6 year stay here. When I finally cleared out my storage unit, I was treated like these people accepted me as part of the Uhaul family. Definitely recommend their services!

RANDALL S.  |  Overall Experience 
Clasificación:
5.0

Great customer service very friendly people.

ROSA C.  |  Overall Experience 
Clasificación:
5.0

Letnado is just outstanding and was very helpful from the beginning. Truly he has demonstrated exceptional customer service.

JAY D.  |  Overall Experience 
Clasificación:
5.0

Staff very good and helpful

Daniel H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chanthy n.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaun B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha G.  |  First Impressions 
Clasificación:
1.0

When we arrived you announced that the elevator didn't work and that we couldn't move in. Then we had to find another storage and you had promised to transfer our file/payment. Which you didn't do! So we had to rent our truck for another day then had to pay again at the new location. Now we have to fight with you to get our money back! Never had such a poor experience. Lucky I don't have the time to contact a lawyer for your fraud.

Isabel R.  |  Online Move In 
Clasificación:
5.0

The best people in massachusetts.

timothee O K.  |  Overall Experience 
Clasificación:
5.0

Rafael de la Rosa helped me set up my storage unit and was extraordinarily helpful. He was patient as he showed me various units and volunteered himself to help me carry some heavy furniture into the facility. He is a fantastic employee who treats costumers very well - I hope he gets recognized for his efforts!

ELIAS S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tahani A.  |  Overall Experience 
Clasificación:
3.0

Considering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Gracias.

Lauren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regena M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lawnjea l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NESRINE D.  |  Overall Experience 
Clasificación:
5.0

The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. Gracias

Lynn L.  |  First Impressions 
Clasificación:
5.0

Gracias

fatih o.  |  First Impressions 
Clasificación:
5.0

Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!

DANIEL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne O.  |  Overall Experience 
Clasificación:
5.0

The staff there was so kind and helpful. I have both rental car and storage service there which are all been done nicely. Next time I would recommend uhaul to my friends if they need to move out.

David M.  |  First Impressions 
Clasificación:
5.0

Great staff

Mark H.  |  First Impressions 
Clasificación:
5.0

Nicole was very professional and a pleasure to work with.

SEAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C.  |  Overall Experience 
Clasificación:
5.0

I had the storage unit for 2+ years and I cant speak enough of the staff. Everytime I went they were so friendly. And I hate ti say it but that doesnt happen alwasy at uhaul locations. My only feedback is that I had a top unit. Top unit's dont have an actually ceiling but more like a cage. Sadly when I cleared my unit all my belongings were covered in dust. That was disappointing

Roberto P.  |  Overall Experience 
Clasificación:
5.0

Awesome service!

ANNETTE D.  |  Overall Experience 
Clasificación:
5.0

Nicole Taylor made my stay and exit so easy. She's very helpful and made a typically painful experience very smooth and seamless. She's excellent.

Alicia R.  |  Overall Experience 
Clasificación:
5.0

Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.

Marilyn M.  |  First Impressions 
Clasificación:
5.0

The only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend it

Manuel F.  |  Overall Experience 
Clasificación:
4.0

I love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!

Burt B.  |  Overall Experience 
Clasificación:
4.0

Freight elevator was not working but they immediately attempted to fix it.

Vince R.  |  Overall Experience 
Clasificación:
2.0

The staff needs to be trained better.I found lack of experience and knowledge of there job.

ALLAN E.  |  Overall Experience 
Clasificación:
5.0

Uhaul kept my stuff safe

Derek M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvez D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMLEE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mijeong n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anabelle P.  |  Overall Experience 
Clasificación:
5.0

The staff at this facility are very professional, courteous and very accommodating and in my experience always willing to help. Uhaul is very lucky to have these vary outstanding people in their employ and I will recommend this place on every opportunity !! Thank you very much for a gem of an experience !!!!!

Francisco D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miscelaine B.  |  Overall Experience 
Clasificación:
5.0

The guy at the front desk was very helpful!

Juan Carlos J.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and meticulously clean facility. Customer Service was outstanding! Thank You for making our storage needs so easy. We are so grateful for your team!

Ivana d.  |  Overall Experience 
Clasificación:
5.0

I didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!

Nino C.  |  First Impressions 
Clasificación:
5.0

Great service from Adriana attending us, and honestly everyone on location was extremely helpful.

ADRIANA F.  |  First Impressions 
Clasificación:
5.0

I LOVE U-HAUL

Burt B.  |  First Impressions 
Clasificación:
3.0

Great people working there, just lack of pest control.

Karina N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan R.  |  Overall Experience 
Clasificación:
5.0

The only thing we encountered was the elevator was broken. Carrying all the items by hand to the basement was not easy, can we get a partial credit???

Ivana d.  |  First Impressions 
Clasificación:
5.0

Amilcar Ruiz, General Manager, of 124-126 Eastern Ave., Malden, and his staff have been amazing. Amilcar set up our nonprofit with a storage unit for our clothing drive fundraiser and when that one was filled, he gave us another, in exchange for a truck rental. He even coordinated with Luis Cardona, Jr., General Manager, of 420 Eastern Ave., Malden, so that we could have storage units until we deliver the clothing to Savers on August 29. Devine is a member of Amilcar's staff and has also been exceptional. He carried bags from the loading dock to the basement when the elevator was out of order. It was a heavy job on a hot day. It is clear that the staff are well-treated. When staff are respected by their manager, they work efficiently and have a great attitude. Amilcar is to be commended for his excellent management and hands-on assistance of customers. Thank you! Fern

Fern M. R.  |  First Impressions