Customer Reviews for U-Haul Moving & Storage of Loves Park

3,762 comentarios

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Even though, the tank is supposed to be full when the truck is picked up; it appears that the amount of gas to fill up the tank, when returning truck, exceeds the miles driven. We noticed this on a previous move.

PEGGY N. 
Clasificación:
5.0

N/C

CEASAR S. 
Clasificación:
5.0

They had everything ready and waiting for us. Friendly and helpful.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
3.0

We were charged for going almost 2hrs our truck return a l day charge $100. I found that to be not right.

Ismael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jayme E. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen L. 
Clasificación:
1.0

When I picked up my rental I was told it had 7/8 of a tank , when I left with it I only noticed the mark it was on and trusted the employee. I drove 16 miles total , I assumed 5 miles per gallon so I put 3.5 gallons in before returning the truck ….. When I was returning it I was told there was a shortage and I was to partly an extra 28.50 for fuel charge . Of course that upset me as I only drove 16 miles and put 3.5 miles in and returned it above the mark I seen on the fuel guage , which was actually more fuel than I received it with. The employee corrected the charge to 12 dollars or so for the fuel shortage. But I am still angry.

Terry E. 
Clasificación:
5.0

I like that I wasn't nickel and dimed at drop off, places like that make me not come back. But this time I'm a happy customer

Brayden P. 
Clasificación:
1.0

I didn't use one.

CHRISTOPHER T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Branko M. 
Clasificación:
5.0

Employees were great! Had to change pick up time numerous times and they were always very accommodating, even asking how I was feeling after I told them I had to cancel due to sickness - keep up the great work!

Kevin K. 
Clasificación:
5.0

Staff there are great, Justin was extremely helpful.

Yvonne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theron T. 
Clasificación:
5.0

I bought arm straps for lifting furniture and we loved them. Even though they are expensive, they are worth it. You should recommend it to your customers.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

leroy N. 
Clasificación:
3.0

Pick up was a breeze. Return, not so much... I arrived at the return location several minutes before closing and found the doors locked, and I saw at least 2 others returning then, too. I wasn't sure where to park the thing, until employees walked out of the locked door at closing time and pointed to a spot at the back of the lot.

SCOTT B. 
Clasificación:
5.0

Thanks Justin and team for everything! Great people here!

JOSEPH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

Keep up the good work!

Gary L. 
Clasificación:
5.0

To take the guess work out of trying to figure out how much fuel we need to refill a truck, let us know approximately how many miles to the gallon a truck gets.

DAVID S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben G. 
Clasificación:
2.0

El cliente no dejó un comentario.

eunice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt V. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila K. 
Clasificación:
1.0

They over charged me and then charged my card for an extra day after I dropped the truck off the same day!

Renea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
5.0

Staff was very friendly & supportive!!

Thomas S. 
Clasificación:
5.0

Had a great experience. On time

Heidi R. 
Clasificación:
5.0

Your workers have great customer service!

Rondal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

Nothing had an excellent experience. 😊

PENNY S. 
Clasificación:
5.0

The man that helped us was great.

lynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

Very helpful staff.

Kurt V. 
Clasificación:
5.0

Great service. Top notch.

Jack F. 
Clasificación:
5.0

They said I had a girl credit coming but they already charged my account for the full price they said it would be 40.02 and they cheated my account 57.75 will I get that credit

tamra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisha H.  |  Overall Experience 
Clasificación:
4.0

Need to replace windshield wipers I got caught in rain. And couldn't barely see

mario D. 
Clasificación:
5.0

Do better at the extra fee's is over rated big red flag.

Tamika G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben G. 
Clasificación:
2.0

Highly upset when I went to return the truck they closed early and I asked to be helped the gentleman told me there was nothing he could and told me to use the online return and left me stand outside as he left the premises at 7pm

Lina S. 
Clasificación:
5.0

Nothing, because my experience was very good and staff answered my questions satisfactorily.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dakneelyia H. 
Clasificación:
5.0

Great staff btw, those guys at the forest hills location rocks! Had some challenges with moving day & Uhaul & your staff came thru amazingly! Thanks for always being there when needed

JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garry S. 
Clasificación:
5.0

All service and equipment was great.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylee K. 
Clasificación:
5.0

Keep up the good work!

Ray B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

I signed up for the auto pick up. The truck was parked in the very back, with no way to exit the parking lot. I had to drive across the grass to get out. Also, I reserved 2 furniture dollies which were not included in the truck. So I had to move several large pieces of furniture without them. When I informed the employee of all this at the return, he just made excuses about how late they'd worked the night before. Very frustrating.

Matthew K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris V. 
Clasificación:
2.0

A cleaning fee was assessed on my return. I enquired but the location was unable to provide pictures of what was "dirty". The truck and trailer were returned in better condition that they were issued. Please advise, I will be reaching out shortly.

Mike O. 
Clasificación:
5.0

Had nothing but issues trying to book and reserve a rental online. Had issues trying to call on the phone as well, but your staff in person was great! Great value for the offered services especially. You guys were life savers for my move today!!

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben F. 
Clasificación:
5.0

I know most of the staff and they're all great, love this location

kerrie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG B. 
Clasificación:
5.0

Thank you for always being friendly and kind.

ANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben G. 
Clasificación:
2.0

After having confirmed several times with various representatives that the items we reserved including a car transport, the truck itself and a dolly were available on site, my son arrived to find that they didn't seem to know who he was or what he was there for and that they weren't even sure they had a car transport until they went and looked in the back. We had already rescheduled this appointment several times so there was no reason it shouldn't have been already checked ahead of time to make sure everything was in stock. They did end up finding the car transport but we're not very helpful in explaining how the process worked. I was told that somebody could take care of this for him since he had never used one before and had no help. I was told they would do this for an extra $20 but nobody even offered to do that for him. He drove all the way back to his former house that he was moving from (about 15 to 20 minutes away) and realized that he was not given the dolly that we had paid for. He did not want to spend the money on gas to come back for it nor did he have time. We would appreciate a credit to my credit card as I was the one that paid for it. Sincerely Tara Grunlund (Bradley's Gross' mother) Thank you.

Tara G. 
Clasificación:
2.0

Staff wasn't very friendly and the bill wasn't explained. I declined the safe insurance charge but was still charged the $14.00 fee.

Hope B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

I was in and out in 10 minutes

Alan W. 
Clasificación:
4.0

For starters have the equipment where you say it's going to be. My paper work, receipts, didn't have this location listed. Nor did I receive any communications that my pickup location had been changed. Wasted my time, my wifes time, fuel and money. This has happened before. No communication and ever changing locations. I only use you guys cause your cheaper than anyone else. I guess you get what you pay for.

Dave G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brady O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
4.0

Everything went well today. Very pleased!

RODNEY T. 
Clasificación:
3.0

Customer service was not great. No direct numbers for U-haul locations. Frequent redirecting of calls and ringing without answer. Long times on hold. Lots of misinformation and incorrect billing that I needed to sort through and correct. Last minute rescheduling and delays at almost every step of the process. Lost track of my U-box. But U-haul gave me $50 for every day that my U-box was late. That seemed fair. And it did eventually arrive with contents intact. Luckily this was not a time sensitive delivery, though, or it would have been a disaster.

jennie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

this location has always been above my expectations

TIM K. 
Clasificación:
2.0

There were 3 workers at the counter with a line of people and only one worker was helping customers while the other two talked. Waited 10 minutes in line just to ask a question for the workers to all go outside with a customer to a vehicle and proceed to take forever with. I ended up just blurting it out in the parking lot because the customer service was horrible. They did back my truck out of a tight spot for me which i appreciated.

Kaylee K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Not make you out in all the info for trailer quote. Great equipment great price

Josh G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denny B. 
Clasificación:
5.0

When I made the rental, I explained that I was moving from a 4 bdrm hous to a 4 bdrm house and yet there person offered a 15 ft truck, a little bigger truck would have been better. Other that that our move went smoothly.

Maggie Z. 
Clasificación:
5.0

Wished there was a ramp for the 10' truck but the workers were great!! Thank you!!

JILL J. 
Clasificación:
1.0

The guy that checked me in and out tried to rip me off. We guessed 70 miles initially but I only went 47 and he tried to charge me for 70. Same employee sat in truck texting on his phone when I was waiting for him to check the truck back in . Super unprofessional place.

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie H. 
Clasificación:
5.0

No problem at the drop-off location

charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
4.0

The only issue I had was during the return. I got there right at closing time so I had to try and do the return online but it would not recognize that I was at this specific location. My brother also tried it from his phone and it would not work. We both had location services turned on.

James R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

KEEP UP THE GOOD WORK

gene K. 
Clasificación:
5.0

So very thankful for U-Haul after no one showed up to help move a 4 bedroom house we were able to work it out to keep the truck one more day. Thank you U-Haul

Rebekah R. 
Clasificación:
1.0

The 5x9 trailer I rented for 3 days had one tail light not working. I told the sales person that I did not see a tail light she asked me to turn on the emergency flashers and told me they were working. I got home and checked. No tail light on the drivers side. I called U-haul to trade the trailer and was told they were closing in 18 minutes. I was 30 minutes away.

James C. 
Clasificación:
5.0

Always good service with these guys!!!

ROBERT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pat H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
3.0

I was going to be charged for 2 days when I picked up my truck at 8:30 am and returned at 3pm because my reservation said I would drop off at 2:30pm. How dare you charge me for 2 days when I only have the truck for 6.5 hours.

Renee R. 
Clasificación:
5.0

The guys working there were super nice and professional!

Danielle B. 
Clasificación:
5.0

Very helpful and friendly team at this location!!

Lonnie H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA T.  |  Overall Experience 
Clasificación:
4.0

The move-in staff in the morning was very accommodating and wonderful and very much helpful. In the afternoon it became more of an issue when I had a few questions for the afternoon crew and really didn't get any answers. I was disappointed also that there is only one reserve unit for us even though I had reserved three, but I am thrilled when I do have his climate controlled.

Adam B C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna H.  |  First Impressions 
Clasificación:
5.0

Five Star

David E.  |  Overall Experience 
Clasificación:
1.0

Bunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.

DEAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

China W.  |  Overall Experience 
Clasificación:
5.0

Didn't have any problems at all. Very convenient.

Mary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty A.  |  Overall Experience 
Clasificación:
2.0

The majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.

brittany c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G.  |  Overall Experience 
Clasificación:
3.0

The storage space was rather expensive. The best thing about it was it's on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.

pamela r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  First Impressions 
Clasificación:
5.0

Justin Ring and the team were great! They were able to accommodate my last minute move with ease. I would highly recommend Love's Park Uhaul for all of your packing, storage and moving needs.

beverly p.  |  Overall Experience 
Clasificación:
1.0

I’ve come back to this uhaul over & over for years.This time they charged me 20.00 for gas &I only drove about 5-8 mls. ( just in loves park)the line was under full when i got it & still was charged!

Kimberly G.  |  First Impressions 
Clasificación:
5.0

Your 800 service really needs help, marginal at best.

Jarl P.  |  Overall Experience 
Clasificación:
4.0

I did not have any problems with this facility. The Customer Service people at the desk were all freindly and hellpful

Peggy S.  |  Overall Experience 
Clasificación:
5.0

Awesome

Tony R.  |  Overall Experience 
Clasificación:
4.0

Of all my experiences with Uhaul over my U-Box process, the Uhaul of Loves Park was the only place that was helpful and went above and beyond.

Janna S.  |  Overall Experience 
Clasificación:
5.0

Each one of the Staff that assisted me were kind, professional, and shared great moving ideas. As a business owner myself, I would be pleased to have any one of them work for me.

DANIEL F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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