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Nicholas D. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Longmont at Hwy 66
Testimonials From Recent Customers
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Could not have asked for a better team at this facility, they were great 😃.
Arthur L. | Overall ExperienceManager and staff were super great- helpful and friendly!
Ansel C. | Online Move InThank you so much for the time and energy spent on keeping this specific location of Uhaul operational. I appreciate the professionalism that I have received from Patricia, time and time again. You guys are awesome.
robert e. | Overall ExperienceThis was the best U-Haul location I've used by far. Very professional, friendly staff. Everything with my reservation, from pick up to drop off, was flawless. I will absolutely rent here from now on.
David N.I can't think of any improvements.
scott T.Helpful and understanding
sukie l. | First ImpressionsEverything was fine as it was. No need to change anything.
William K.This location has the newer motorcycle trailer and they actually check their tire pressures. I've rented here a few times and service is always excellent. Patricia is the best!
Dylan S.I was unable to get location services to work at this location due to limited cell service. Even once inside the location and hooked up to wifi it would not work (I made all the changes to my phone to allow it). The gentleman at the counter was very helpful in getting me rolling by checking me in.
John D.Everything was great!
Jennifer P.Very easy process in and out. Very friendly staff. Recommend 100%
BRAHAM B. | Overall ExperienceThe service was excellent. Great rental experience!
Scott C.Overall no complaints, just needed something cheaper
Jacob B. | Overall ExperienceEasy access, pleasant parking area
Amy C.Staff are fantastic and very accommodating. Great experience, thanks.
JASON S. | Overall ExperienceVery happy with my experience.
Laura R.Lady who runs the store was awesome!!!
Anthony M.The best location I have used.
Robert B.Great and friendly service!
JASON S. | First ImpressionsSame as above. Friendly and helpful. Your employees seem to be Customer Service oriented.
Alberto F.You should DEFINITIVELY have weekly rates, that could increase the amount of clients you already have.
pablo h. | Overall ExperienceExcellent storage place, the best of the best.
TORRENCE H. | Overall ExperienceGentleman that helped me was very nice and helped me with any questions I had.
NICOLE B. | First ImpressionsNo improvement necessary.
David L.This location was fine my issue is with U-Haul itself. On three separate occasions I spoke with a U-Haul representative ( twice on the phone, once in person), each of these representatives verbally acknowledged and confirmed with me that I would be all set to return my rental on Friday. I even have my original order showing a Friday dropoff. But after each time, the U-Haul system didn't accurately reflect this and kept getting calls telling me my equipment was expected back sooner. There was even one man named Jerry who was quite rude to me about this over the phone. On top of that I'm unclear if U-Haul has charged me extra due to their own failures. It was very frustrating and unprofessional to deal with.
Michael F.Well done!, excellent service. You should have weekly rates. WEEKLY RATES PLEASE!
pablo h. | First ImpressionsThe staff was super organized and knowledgeable.
Luke M.Nothing. It was very good! Thank you!
william S.Thank you for this place, it is hard to find great staff and people like this.... 👍
Austin M.Great customer service and will definitely go back to this location for service.
Dolores E.Excellent turn around from arrival to departure
James J.Very helpful and friendly staff. Thanks
BRAHAM B.Wonderful staff, very clean facilities. Security is tight, it feels very safe. Thanks for a great experience. I'd highly recommend this facility.
Kimberly S. | Online Move InPatricia is awsome she is the best
Tim F.This is a very well ran and maintained facility! Very friendly and helpful staff.
Steve R. | First ImpressionsPatricia and her staff were amazing to work with. I would highly recommend them for all your moving needs
David F.👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
robert C.The gentleman at the front desk lied about our mileage when we confronted him about being charged for 150 miles when we only drove 52 miles. He said we drove 150 which we absolutely didn't and we have pictures to prove it. When my husband called back to dispute the charge with him after I had already called he hung up on him. It was a very poor experience. Up until then it was fine.
Robert F.The manager was exceptionally nice and helpful. Made sure everything was taken care of in the case of bad weather/road closures. If I ever need anything in Longmont from U-haul I will absolutely go to her again.
Chris B.There was a dead field mouse in my storage unit.
Tina B. | Overall ExperienceI was charged more than I should have been. After talking to the attendant about it he suggested coming back to the office in a few days if it didn't "fix itself". I had also intended to rent from the neighborhood u-haul near my house, this one is 18 minutes across town, I never had an option to pick the location I wanted. For that distance, i would have gone to Penske.
Isaac D.The website to check in was a nightmare but the gentleman inside was super nice and friendly. He helped us out and got us in our way.
Heather V.Great customer service helped me with what I needed and fast thank you
Margarita T. | First ImpressionsMy experience at this location has always been amazing. Top notch customer service and always helpful. Great job!!!
James H.10/10!
Landon D.Very accommodating owners.
thomas M.As I was leaving the lot, the gas light was on indicating I had 50 miles until empty, however the contract stated it had 1/4 full tank.
James O.Super helpful very informative, and friendly… Wouldn’t choose anyone else 👍
Mark P. | Overall ExperienceThe general manager at this facility was professional and accommodating. Fast and efficient service. Very pleasant experience. ¡Gracias!
Robert F. | First ImpressionsThe General manager at this location was extremely helpful and accommodating. Amazing customer experience on site at this location.. 5 stars.
Robert F.Patricia was extremely helpful, friendly, and positive. I ended up having to go back for more supplies several times, and each time they had exactly what I needed, helped my load my car, and just made what can be a frustrating experience (moving, that is) a little more pleasant each time. Wonderful folks!
Jennifer H.We had so many obstacles at every turn (no fault of uhaul or Mrs. Patty) but Mrs. Patty had a solution for each issue. I looked forward to coming in and working with This team each time. I will always and forever seek this location for all of my uhaul rental and storage needs. Thank you Mrs. Patty and Mr. Sookie (sorry for spelling). I give 20 out of 10 stars!!
Jeramy s. | Overall ExperienceGracias
Jeffrey S. | First ImpressionsSuki was a pleasure
Mark S.Patricia was amazing in helping me get setup after a long trip across the country!
Garrett M B. | First ImpressionsThis place was awesome! But we had gone to 3 different uhaul places in Longmont before going here. Also called Loveland uhaul to see if she could help from up there. She did, but the next 2 places she sent us to were closed even though the website said open. The 3rd place was open but had no trailers and he was kind enough to send us put to this one. Very stressful.
dee B.Patty and Amber were very helpful and made this trip as seamless as possible! I will always recommend this location above other Metro options.
Rochell S.Patty went above and beyond. This will be our new rental location moving forward! She was professional, knowledgeable, friendly, and supportive. This is the best location we've used! Thank you, Patty!!
SHANA C.The appliance dolly I rented was an old piece of junk. The wheels need to be replaced.
Keith B.The images of the truck did not show present damage, including a broken fender with a "quick claim" sticker applied. Woman I spoke to on the phone (maybe Patricia) did not properly explain what the costs would be to extend the rental for a couple of hours. Suki (sp) was phenomenal. Best U-Haul rep I've done business with.
Andrew J.the original mobile check in I was scheduled for at a storage facility on lashley avenue near my house did not work. it was very frustrating and there was little support or guidance to access the truck through mobile prompts. This was infuriating and updating your technology to be more efficient is a must!
amanda H.The lady who handled this transaction from start to finish was fantastic! Professional, funny and a hard worker. Can say enough about how well our business was handled!
Timothy H.Suki was able to help me and my family out after a very frustrating day of travel.
Ethan B.They accommodated all my needs!
AGAPITO C.The staff here are so friendly and kinda. I would definitely recommend this U-Haul to anyone.
Gianna M. | First ImpressionsThe people there were very friendly and helpful
Keith B.Staff was extremely courteous and very helpful unlike another location I've used. I would recommend to anyone needing rental equipment!
Thad B.I have used this location before and nothing has changed...EXCELLENT! Will be back again when I need equipment or packing material. Always a pleasure!
Martin M.Love working with Patricia she is great!
Cheryl C.I've rented trucks from other locations and from this one several times, I find that the trucks and service are superior at this location. Definitely my go-to for rental needs.
Tom D.The friendly and professional service I experienced needs no improvement I'm thankful for the service
Juan T.Nothing- darlene in Loveland took care of everything after I ordered the wrong trailer . She setup Longmont for bigger trailer and the Longmont girl was outstanding as well. Thanks to both locations. Robert
Robert C.I give this facility a 12 out of 10! The management and on-site staff go above and beyond to make sure you are satisfied with your unit. This is a family oriented facility and to be honest I won't go anywhere else! All units are triggered with an alarm if opened without your code which makes security #1 in my book.
jimmy h. | First ImpressionsBest customer service, regardless of the type of business, I’ve experienced in a long time
Jim B. | Overall ExperienceNothing they were fabulous
lanna T.Very nice people
ANGELA R. | First ImpressionsRudest experience I have ever had. That Patricia is rude, aggressive, confrontational and does not listen. The location is so far away from everything that it is problematic if you are trying to get an Uber / Lyft to pick you up. Avoid this location and people as there are far better options at UHaul
DAVID K.great location and customer service!
joseph G.The manager/employee's at this facility are extremely helpful, considerate, and thorough. If I have to rent storage again I will definitely return to this location!
terri M. | Overall ExperienceI’ve used this facility many times over the years, they have always been outstanding
Jesse C. | Overall ExperienceWe have rented trucks from here many times and everyone is very friendly and helpful! ¡Gracias!
Jessica T.I was in a predictament and they were extremely helpfull. I am so gratefull I filled this out I NEVER fill these out
william H.Staff is friendly and very helpful. Treated us like we were very important.
Keith M.Customer service was top notch. I will go out of my way to use this location again in the future and will refer it to anyone I know who is needing a UHaul.
Amber R.the motorcycle trailer was awesome -- easy to load and tie, and stable to drive -- the only slight improvement would be if i could lock the trailer tongue to the ball -- but i used a chain to the hitch when i parked overnight, which was also easy (and i also used a 5/16 bolt thru the hole with a locknut to prevent the latch from being lifted).
Rich T.No dolly was available, the staff left a post it saying they were out to lunch at 10am. However, when I called in to U-Haul the scheduling person I spoke to extended my rental by 6 hours at no additional charge. I was able to find a friend who had a dolly which is good because I really needed that, and the extra time meant I didn't have to stress about the extra steps the dolly acquisition was taking as we weren't rushed to return it. It was still crazy expensive to rent a van for theoretically a couple of hours in a day and I wish there were a more reasonable option.
Victoria C.Patricia Lluveras and her staff went above and beyond expectations to help me over these last 10 years of using the facility. Their caring attitudes and professionalism is outstanding.
PATRICIA D. | Overall ExperienceGreat location, reasonable pricing, friendly and helpful staff.
Gary S. | Overall ExperienceThey booked the unit I was supposed to move into, before I moved in. I ended up getting a smaller unit.
Devin P. | Overall ExperienceI wrote the gentleman's name down but lost the paper... it started with an S but was a unique name... anyway he was amazing! He took the time to answer my questions and help me with my issue.
STEPHANIE ROSE P. | First ImpressionsPatricia and her crew were so helpful and accommodating! The best
Kristin P. | Overall ExperienceIncredibly supportive and attentive through our entire relationship! Excellent!
SHARON S. | Overall ExperiencePatricia was so friendly upon our arrival after a very long trip from California. She checked us in quickly and smoothly. I was worried that we wouldn't be able to get checked in as we arrived after 4 pm. I was so relieved that this location has extended office hours to make our checkin available. She did everything she could to help our move in go smoothly. I can't say it enough, Patricia was so wonderful and I appreciate her help after being on the road for a week. I highly recommend this facility to anyone needing storage in and around Longmont. Besides having the best on-site manager around, the facility is clean, secure, and a great value especially compared to other storage facilities. Thank you Patricia for helping make our move easier and understanding our needs.
Alicia V. | First ImpressionsPatricia was always so amazing and kind..Always willing to work with me…Staff were so kind and easy to work with…
Alyssa C. | Overall ExperienceI rented for 7 years and always had great customer service! ¡Gracias!
RENEE J. | Overall Experience¡Gracias!
YANNICK H. | Overall ExperienceAbsolutely the best experience-!!
Kristin P. | First ImpressionsThis rental gave us the flexibility to move while looking for a new place.
Norma D. | Overall ExperienceVery easy to use. A perfect place to store your belongings
Christlon D. | Online Move InI was very pleased with the help and explanations given for procedures and terms.
Brian L. | First ImpressionsThank you for making the process to get a storage unit so easy - we appreciate it! Tamara
Tamara B. | Online Move InPatricia was kind & generous to us as displaced homeowners from the Marshall Fire, CO! The facility was amazingly clean & convenient to use. The staff were so kind & respectful. I would recommend & use this facility again in a heartbeat if I need to use a storage facility- & I live 25 minutes away.
linda h. | Overall ExperienceI hope to feel that my storage is watched and safe.
Norma D. | First ImpressionsGood people to work with and very helpful.
Joy O. | Overall ExperienceThey went above and beyond helping us with storage and we had rented Uhaul truck and trailers which they helped us check in from a one way trip~ I highly recommend them!!
Rebecca P. | First ImpressionsHassle free friendly service. Would recommend this place to anyone!
Mark P. | First ImpressionsPatricia and Sookie and Aiden are amazing. They are professional, supportive and kind. Whatever you need, they rush to help. This is the best Uhaul storage we've ever used.
Cynthia B. | Overall ExperienceGreat service
William D. | First ImpressionsThey were very nice and most accommodating. The free storage unit was a blessing at the end of a difficult move.
Rita J. | Overall Experience¡Gracias!
YANNICK H. | First ImpressionsExcelente costumer service. Thanks Patricia.
Eduardo F. | Overall ExperienceFriendly and helpful. I would use them again.
WAYNE S. | Overall ExperienceThe manager, Patricia, was a pleasure to deal with. I'd highly recommend reaching out to her for your storage needs.
Blair C. | Overall ExperienceWonderful people to work with.
robert k. | Overall ExperienceMade my move a little easier.
goldry R. | First ImpressionsThe location is fantastic and the staff was always available, helpful and extremely courteous. This is my second time to do long term storage with them and it's been an exceptional experience both times.
Beth D. | Overall ExperienceEverything was wonderful, the staff was always so friendly and helpful! Highly recommend this location!
Anne D. | Overall ExperienceVery expensive to rent here
Taylor M. | Overall ExperienceThe staff was very pleasant and helpful, especially during the covid.
STEVEN T. | Overall ExperiencePatricia You and Suki are the best! Sure appreciate all th help you have provided me! Will stop in to say hi!!!!! Mike
Michael H. | Overall ExperienceThank you! Will use again.
Jeremy B. | First ImpressionsThe entire staff is so helpful. They really saved my butt in a squeeze. I'm grateful to them all. Thank you!!!
MORRIS H. | Overall ExperienceThe manager was and is outstanding.
John F. | First ImpressionsSukie was extremely helpful!
Taylor M. | First ImpressionsPatricia and Sukie were beyond friendly and helpful. I am so happy that this is the location where my things are stored for the time being. Thanks you guys!!!
Anne D. | First ImpressionsPatricia and her staff were very friendly, helpful and customer-focused. I appreciated the cleanliness of the units, the fact that they drove around and smiled at us whenever we were at the unit (I know they were checking to be sure that everything was OK and secure in a very friendly way). Move in and move out were great. I felt like they cared about me and my things. I was worried about having stuff in a storage unit, but this was a great experience. Thank you, Patricia and staff!
Amy M. | Overall ExperienceIt does not get better than the 3885 Highland Dr. location in Longmont! The staff are friendly, willing to go out of their way to help you, and genuine in all aspects. I drive out of my way to go to this location when I'm in need of U-Haul services!
Nicholas B. | Overall ExperienceAiden made everything so quick and easy. He is extremely polite, knowledgeable, and helpful.
MORRIS H. | First ImpressionsExcellent costumer service, friendly. It've been a good experience. Thank you so much for all
Eduardo F. | First Impressions