Customer Reviews for U-Haul Moving & Storage of London

10,799 comentarios

112 Clarke Rd   London, ON N5W5E1
(Just South of Trafalgar)

(519) 452-3390

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 452-3390

112 Clarke Rd
London, ON N5W5E1
(Just South of Trafalgar)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Just keep doing what you are doing, because “IT WORKS PERFECTLY” for what people require when moving their possessions!!! Thank You for being there when we need you!! 

JEFFERYA D. 
Rating:
5.0

Overall wonderful experience no extra hidden charges everything upfront and easy

Jordan Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murat C. 
Rating:
4.0

Returning the truck was smooth and easy.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

The 5x8 trailer didn't have tie down hooks inside on the sides except for a few on the floor level that were not functional for tying down taller items. I bought tie downstraps but couldn't use them to prevent items from moving.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
3.0

Rented a utility trailer, it pulled and bounced horribly. It was the worse experience pulling a trailer. I have a smaller utility it pulls alot better then this unit

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

Always a pleasure to interact with the Clarke road staff and they always go the extra mile for us to make sure our moves go smoothly ! Thank you

Nicholas G. 
Rating:
5.0

Everything was great

Nail L. 
Rating:
5.0

Customer did not leave a comment.

SARAH R. 
Rating:
3.0

When I asked about other fees I was told "no". Yet I was charged a cleaning fee and an environmental fee. DISHONEST and unhelpful at counter. Won't be back!

Sherry Lynn H. 
Rating:
5.0

Customer did not leave a comment.

Xue Song S. 
Rating:
1.0

Short staffed to start ,arrived at 9 and by the time i left there was a line out the door. Two women working,complained the whole time about their jobs and took forever with customers. Forgot some of our equipment and it was just a miserable experience.

Ashley W. 
Rating:
4.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

The agent on hand, Stella, was excellent to work with. She was thorough and extremely attentive to what I needed and the equipment I was renting. Haul needs more employees like Stella. Thanks for another great experience. I use your Clarke Road location anytime I am in need of a truck or trailer even though it is the furthest one from my North London Home.....Steve P

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
4.0

I was looking forward to skipping the line and using the check in/out app. During the pick up of my truck the app did not work and I had to wait in a long line. Unfortunate but the staff was understanding and seemed to react like this was a regular occurrence. I wish that there was more staff on the weekends. They were extremely friendly.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Glenn V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Nothing

kornelia J. 
Rating:
4.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

Sandeep J. 
Rating:
5.0

Great service

Michal H.  |  Overall Experience 
Rating:
5.0

Excellent service

RAKESH M. 
Rating:
5.0

Customer did not leave a comment.

JEFF A. 
Rating:
3.0

Customer did not leave a comment.

balvinder singh N. 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Z. 
Rating:
5.0

Fast friendly service (at 7am!), was out the door quick with the van, parking in back for my car for the day, quick simple return 👍 couldn't have improved anything!

Serena L. 
Rating:
5.0

Customer did not leave a comment.

Jarrett H. 
Rating:
5.0

Customer did not leave a comment.

Bart P. 
Rating:
5.0

It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well. However, the trailer itself worked fine.

David B. 
Rating:
5.0

The trailer had lights out but was told it was good to go .this is the second trailer I have rented from U-Haul this trailer was very noisy and is in need of repair it bounced alot

Darren B. 
Rating:
1.0

Customer did not leave a comment.

khoder E. 
Rating:
2.0

They charged me 23 $ for gas when i just drove 18 kms. And moreover, they never told me the charge for gas per km in advance

AMIT R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
3.0

outside of vehicle was filthy dirty with bugs

Dave H. 
Rating:
4.0

staff was great

Gary O. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Fantastic location and service.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Everything was good

Pedro P. 
Rating:
5.0

Great costumer service and friendly. U-Haul I went too was on Clarke Road in London Ontario

Sheldon J. 
Rating:
5.0

Customer did not leave a comment.

Owen L. 
Rating:
5.0

Staff was courteous and professional and efficient. I was impressed and will be back.

Kevin Q. 
Rating:
4.0

My rating pertains to my second booking. I had to rebook my reservation. On the first attempt, there was no serviceable trailer in my desired size, as we discovered during trailer hook up.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Wil D. 
Rating:
5.0

As probably - from my experience - all U-Haul trailer couplers are one size bigger than my 2 inch ball mount. Not comfortable towing when car shakes.

Gregory N. 
Rating:
1.0

The person who said she was a manager came at my family and I like a rabid animal. She was crass and her language was vile. She lied to us also involved her husband who said he doesn't even work for uhaul, it was wildly unprofessional. She also kept threatening my family with calling the police despite us standing there calmly trying to explain a misunderstanding, I not sure if it was because we're Black because there was absolutely no reason to bring up police, but the whole interact was absurd. I have never been spoken to in that manner at a business. I have also never suggested that someone lose their job but the black haired woman with the ankle injury that was behaving like a drunk person at a bar should be fired, not written up, or put on probation, but fired. She was swearing at myself and my family. Never in my life have I been forced to interact with someone so asinine. The best thing for the company would to be get rid of that disgustingly arrogant person. The only person who behaved rationally was Stella, she was very sweet and tried to offer help before the Black haired woman began started threatening my family and escalating the situation.

Louise B. 
Rating:
5.0

Customer did not leave a comment.

Graham D. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Drop off, at the intended reserved location was smooth and pleasant.

Karen D. 
Rating:
5.0

All the staff was great. Pleasant to deal with. The trailer was perfect for our needs. The whole process was easy and smooth.

Greg W. 
Rating:
4.0

Except for a bit of a hiccup in being registered on the system, everything was quick and easy. Good space, clean, well maintained.

Stephen S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Gwen L. 
Rating:
5.0

Customer did not leave a comment.

Corinne H. 
Rating:
5.0

Great staff, easy pick up and drop off. Very professional and friendly.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Harjit S. 
Rating:
5.0

Staff are amazing!! Make every aspect easy!

Milica L. 
Rating:
5.0

Customer did not leave a comment.

Yonakhir T. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

Not the Clarke Rd location, they hate black people there.

Winston D. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
4.0

Streamline your registration software so less time is spent waiting for purchases

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

antonio B. 
Rating:
5.0

My pickup location was moved 2x by uhaul and each time got further away. Since I am paying by the km and fuel for this vehicle it should be Uhauls responsibility to make sure the vehicle is where I selected to pick it up. Otherwise,why give the option.

Matt N. 
Rating:
5.0

I've rented twice now in a year. Both times I wanted to pick up in Thamesford at the Pioneer gas. Instead I drive out of my way because no trucks are available. Even after the contract online says truck is available

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
1.0

First truck didn't have brakes ( pedal to the floor ) then they told me the truck had more gas in it then it actually did and I was charge for it

chris A. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Michael K C. 
Rating:
2.0

Staff was not overly friendly and slow

hunter B. 
Rating:
5.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Train your yard staff better. He did NOT verify the size of ball on my trailer hitch and the trailer came off when i hit a bump causing damage to my rear bumper of my truck.

Bruce B. 
Rating:
5.0

Nothing, The service was fantastic!

Derek S. 
Rating:
5.0

Great fast and efficient process

Casey T. 
Rating:
3.0

Our truck had bolts, screws, and crumbs everywhere when we got it. The pad on the ground was also ripped. We returned the truck way cleaner than we received it unfortunately, as it looks like there was no care to clean it after being returned from the previous driver. I also would appreciate more transparency about cost when booking.

Megan S. 
Rating:
5.0

Create a phone app that calculates real-time mileage costs.

Geoffrey B. 
Rating:
5.0

unfortunately truck had issues with speedometer , then engine light came and overdrive malfunctioned , steering alignment was out , took four extra hours due to transmission and or engine problem

Mohammad R. 
Rating:
2.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

CAROLE P. 
Rating:
5.0

Very impressed with on time service , everything arrived when they said it would. Very easy to book things over phone and staff extremely helpful , efficient and knowledgeable . Will definitely use again . Also liked being able to check status on line, info continuously updated through process. Very impressed and happy with this move !!

Kim B. 
Rating:
1.0

I was given a smaller truck that was much further away to pick up than the one I originally reserved. I was then charged the amount for the larger truck that I did not even get.

KILIAN J. 
Rating:
5.0

It was quick and easy. Only suggestion would be to maybe have a shorter rental time, like a 6hr rental. My last rental I returned within 4 hrs. All and all 👍

Darren L. 
Rating:
5.0

Again - great time to clean the equipment

Pat S. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

Jansen A. 
Rating:
4.0

Good Service... a very busy time... but the service was great. Nice staff at this location.

James V. 
Rating:
3.0

I was charged 21 liters of gas to go 34 kilometers. Absolutely ridiculous.

Wayne C. 
Rating:
4.0

inside of the trailer had drywall board plaster dust /pieces all over the place, which needed to be swept out after hooking up. I vacuumed out the trailer at my residence before use. Personnel were helpful and the return was handled very quickly and easily. Overall good experience

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

My overall experience with uhaul was very good your staff were very helpful and polite I have no complaints about the staff or the store

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Leonardo A. 
Rating:
1.0

Incredibly rude morning service, manager is horrible to. She needs to be fired. Put a bad note on my account, I had someone read it to me and it’s not even what happened. Between me, my husband and my late father in law, we have been with uhaul for well over 30 years and everyone liked us, but now because of bad morning service, and some old uhaul guy yelled at us to try to get my ptsd angry even after I asked him to leave us alone and that my husband is mentally ill. I’m banned from uhaul. Horrible manager, horrible experience.

Kristan G.  |  Overall Experience 
Rating:
4.0

Very polite and knowledgeable staff always nice and showed me where and how to come in and out where to park. Plus I would recommend this place anytime

Kathleen B.  |  Overall Experience 
Rating:
4.0

The unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.

Tracey G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristan G.  |  First Impressions 
Rating:
5.0

If you need it packaged and transported, U-Haul would be the one to choose.

Sebastian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe W.  |  First Impressions 
Rating:
5.0

The unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.

Wanda P.  |  Overall Experience 
Rating:
4.0

Our family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle Lloyd

Nanette L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becky H.  |  First Impressions 
Rating:
5.0

Fatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.

George W.  |  Overall Experience 
Rating:
5.0

In the limited contact that I had with the staff, they were efficient and friendly.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORNELIUSOLAKU T.  |  Overall Experience 
Rating:
5.0

U-Haul is the company you want if you need to move.

Ronald C.  |  Overall Experience 
Rating:
5.0

As usual I was treated with respect. Staff are the best.

Ronald C.  |  First Impressions 
Rating:
4.0

Thank you for a good experience. The staff was friendly and helpful.

BARB P.  |  First Impressions 
Rating:
3.0

Support staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.

Orest K.  |  First Impressions 
Rating:
5.0

A unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefan V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlin W.  |  First Impressions 
Rating:
5.0

Inside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.

JOHN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark E.  |  First Impressions 
Rating:
5.0

The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved

TRACY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BETTY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMSHAID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irina s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADLAIALFONSO S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline L.  |  Overall Experience 
Rating:
4.0

I didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..

Joseph L.  |  Overall Experience 
Rating:
5.0

My only complaint is there is no pro rate. I moved out 3 days after my billing and was charged another month. I don’t think this is fair.

Katherine T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosa V.  |  Overall Experience 
Rating:
4.0

The line up and wait times were not reasonable. You need more staff

Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eilene A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara O.  |  Overall Experience 
Rating:
5.0

We will miss all the staff at U-haul Clarke Rd they felt like friends, in a world so far from being friendly nowadays.

HEIDILEE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLLEEN B.  |  Overall Experience 
Rating:
4.0

Very nice staff

Chris S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VLAD S.  |  Overall Experience 
Rating:
5.0

The are always great at 112 Clarke Road London, ON. I choose to use this location for all of my UHAUL needs because they know what they are doing and are always very helpful.

Tony M.  |  First Impressions 
Rating:
5.0

A great experience all around! Moving is stressful, but our storage experience wasn’t stressful at all. Thank you!

Jerry B.  |  Overall Experience 
Rating:
5.0

Staff helpful friendly even when extremely busy staff were calm and tried their best to move everyone quickly and efficiently.

Sandra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  Overall Experience 
Rating:
5.0

Parking was a problem. I believe people other than customers who were renting a unit were parking their cars in front of the storage building leaving me with no place to park except for the disabled parking spot which is considered illegal parking. Without a parking spot, I didn't have access to my storage locker and had to return at another time which was inconvenient for me.

Margery M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Solomon A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosa V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adeeb H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Solomon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMESF J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole A.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful and were very busy.

IVANDAVID H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RALPH A.  |  Overall Experience 
Rating:
5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Kim D.  |  Online Move In 
Rating:
1.0

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Christine P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ingrid B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Intisar A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ernest Q.  |  Overall Experience 
Rating:
5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

nicole c.  |  First Impressions 
Rating:
1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Linda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Y.  |  Overall Experience 
Rating:
4.0

Only complaint is very hard to get through to someone on the phone if needed.

bonnie w.  |  Overall Experience 
Rating:
5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Benjamin L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ATHUMANI M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
1.0

The storage unit was very professional....the person who presented as the owner I found

Paul Douglas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blesson V.  |  Overall Experience 
Rating:
3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Jerry B.  |  First Impressions 
Rating:
1.0

0 percent worth going to this location

michael r.  |  Overall Experience 
Rating:
5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Christopher V.  |  Overall Experience 
Rating:
5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Christopher V.  |  First Impressions 
Rating:
5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Alana K.  |  Overall Experience 
Rating:
2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Mckayla T.  |  Overall Experience 
Rating:
5.0

Thanks

jeff m.  |  Overall Experience 
Rating:
5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

wendy m.  |  First Impressions 
Rating:
2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

RICHARD C.  |  First Impressions 
Rating:
5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

robert s.  |  Overall Experience 
Rating:
5.0

All good, no complaints. Easy and convenient to work with

Adam C.  |  Overall Experience 
Rating:
5.0

These was perfect for what I needed for the time I had to have it.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Nanette L.  |  Overall Experience 
Rating:
5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Yazmin S.  |  First Impressions 
Rating:
5.0

Staff was super nice and so helpful

Sheadon R.  |  Overall Experience 
Rating:
4.0

Excellent service and very friendly staff.

VALERIE D.  |  Overall Experience 
Rating:
5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Yazmin S.  |  First Impressions 
Rating:
5.0

Varry friendly

shawn c.  |  First Impressions 
Rating:
1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

ZONGYUAN S.  |  Overall Experience 
Rating:
2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Luke P.  |  Overall Experience 
Rating:
1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

nick m.  |  First Impressions 
Rating:
3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Adam C.  |  First Impressions 
Rating:
5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Melanie A.  |  First Impressions 
Rating:
5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Terry D.  |  Overall Experience 
Rating:
5.0

Awesome.

Peggy h.  |  Reservation 
Rating:
4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Stamsh P.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient

polly c.  |  Overall Experience 
Rating:
5.0

Excellent service

Dajlan A.  |  Reservation 
Rating:
5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

amir s.  |  Overall Experience 
Rating:
5.0

Great experience

Mark R.  |  Overall Experience 
Rating: