Customer Reviews for U-Haul Moving & Storage of London

10,601 comentarios

112 Clarke Rd   London, ON N5W5E1
(Just South of Trafalgar)

(519) 452-3390

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 452-3390

112 Clarke Rd
London, ON N5W5E1
(Just South of Trafalgar)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Katie S. 
Clasificación:
5.0

Great experience all around. Thanks for everything. Computer system could be bit user friendly for the front desk associate but that didn't affect our customer experience

Susan V. 
Clasificación:
5.0

Arrived after hours and was able to complete self drop off checkout on my trailer. I was a little anxious because I had been told to call the 888 number to help chose a drop off location but they were also closed. Instead drove 25 minutes passing many uhaul locations to deliver the trailer to this one chosen for me. The location was quite nice, just on the opposite side of town from where I needed. The self drop off through the website was fantastic, providing videos and examples of exactly what was required and helped to alleviate any lingering apprehension I had.

Colleen M. 
Clasificación:
5.0

Very efficient vehicle and very efficient staff.!! I have rented from here before and I will be back again!! Sincerely Dave Providenti ( Provco Consulting Inc. )

PROVCO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lara R. 
Clasificación:
4.0

The unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.

Tracey G.  |  Online Move In 
Clasificación:
5.0

Stella is exceptional!

Leanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK K. 
Clasificación:
5.0

Great rental experience

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn O. 
Clasificación:
4.0

Inside cab had coffee stains on dash otherwise everything was good!

David M. 
Clasificación:
4.0

They were short staffed on Sunday but the crew available handled the situation very well in my opinion.

Patrick T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gurvinder N. 
Clasificación:
3.0

U haul as a company is being run very poorly. I tried several times to rent a truck one way however I was told I couldn't. Had to rent it round trip costing double the mileage and gasoline.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIEG K. 
Clasificación:
3.0

I have a concern with Uhaul employees using their personal phone to take images of license and QR codes on check in

David D. 
Clasificación:
5.0

Allowing one way rental services might have been beneficial to me and I am guessing other customers.

Daniel K. 
Clasificación:
5.0

Anna was awesome customer service rep, hire more people like Anna!!!

Yevhen T. 
Clasificación:
3.0

Lots of returns so parking truck to return was a pain

Christine C. 
Clasificación:
5.0

Nothing We're good

Joseph F. 
Clasificación:
2.0

Staff didn't really take the time to explain how things work. Didn't point out where the truck was and i had to come back in to get the blankets. For a $500 rental expense; one would expect a little more attention.

Alex L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashor D. 
Clasificación:
5.0

Excellent service , thanks for all the team

MOHAMED E. 
Clasificación:
1.0

Be respectable and nice to clients, don't laugh at them or tell them that they're not allowed to be customers anymore because a old uhaul guy yelled at us and got in my husbands face. I spent $700.96 at u-haul in the last 3 days and been a customer for 10 years, my husbands been a u-haul customer for 25 years.

Kristan G. 
Clasificación:
5.0

Stella was the best

Linda I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEIGHCAMERON D. 
Clasificación:
4.0

Expensive to deal with uhaul, but also it was busy and wait times were abysmal.

Alexa A. 
Clasificación:
4.0

Everything went well; discussed options with service rep and they advised best deal, total cost etc. for what I needed. I had no issues, all employees were helpful and friendly when I picked up cargo van and when I returned it.

Donna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
1.0

I cheated couple of time and I will not use your service life long . Please don't cheat anybody else.

Ani Jacob T. 
Clasificación:
5.0

N/A. Friendly and helpful

Patrick M. 
Clasificación:
5.0

The vehicle was unsafe to drive on the highway. The driver side mirror with the wind blew into the truck. So I cannot see the change the left lane I had to stick my head weigh out the side of the van while I was driving just to make a lane change. A very unsafe thing very dangerous

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
1.0

The lady that checked us in didn't know what she was doing. Why do you offer a check in early option on your website if it has zero effect on the actual check in at the counter. The staff in this location is not trained well

Pat B. 
Clasificación:
3.0

The Van that.I had did not have Air aconditioning. So, It was a Difficult part during moving

Jobin K. 
Clasificación:
5.0

I've been there a few times and the staff is always friendly, helpful and efficient.

Jennifer V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
2.0

Truck AC did not work. not sure how the millage came out to be more then mapping it and bill was more then Expected. Told the guy check the truck in AC was broken and did not care. I work for GM and the truck probably needs a control heaad.

Clarence A. 
Clasificación:
5.0

Excellent service!! Melanie from Customer service help us and went beyond to get us what we needed it! Thank you, Melanie, and the staff that was working that evening when we went to reserve the moving truck!

Jose F. 
Clasificación:
2.0

Staff are rude and does not seem to know exactly what needs to be done. I have to do the work my self to make lighting works.

Shirley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
2.0

Staff are rude over the phone. Im so sone with that location and maybe Uhaul in general. Train them better

Omomayowa O. 
Clasificación:
3.0

I booked EXACTLY what I wanted online, big truck for 8am at a location close to my house. Turns out it wasn't available so you automatically changed it to 4 pm! So we had to book at a location that's a 20 minute drive from my house with a smaller truck. We purposely did mobile pick up bc the line is always sooooooo long and turns out you still have to go inside and wait in line to get your key! Then you go on a wild goose chase finding your truck. Then do more online pick up stuff. So the process is still long. Also the prices are just so expensive now !

Jordan A. 
Clasificación:
2.0

El cliente no dejó un comentario.

GUNIDEEP P. 
Clasificación:
1.0

The trsiler I was promised was not available. They wanted me to drive 2 hours to pick it up even though i booked it 4 weeks prior.

Jason M. 
Clasificación:
5.0

If you need it packaged and transported, U-Haul would be the one to choose.

Sebastian T.  |  First Impressions 
Clasificación:
5.0

Very efficient and excellent customer service. I will highly recommend this location to anyone who asks.

jane B. 
Clasificación:
5.0

The girls inside we fun and friendly! The guys in the yard were super helpful.

Stephanie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT ALEXANDE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
1.0

Was told by 3 employees that I wouldn't have to pay a cleaning fee for dirt that was trapped under a dolly I didn't pay for, sealed on the back of the truck. Brought this to the attention of the employees and was told not to worry. Took 20 minutes to process and was still charged the cleaning fee. I would've cleaned it out myself if the dolly wasn't there and I wouldn't had to have paid $7 to break the seal but in hindsight that seems better than being charged $50 to clean some dirt out from behind it. Not impressed with the service I received.

Cody C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony N. 
Clasificación:
1.0

Fatima, the Manger there was belligerent and totally unprofessional on 2 separate occasions recently when dealing with an in person booking issue and and a call about the fuel charge not being correct. You have lost a customer. Very poor customer service.

Daryl T. 
Clasificación:
2.0

When walking in, to the reception, there was a dolly blocking between us and the reception. I had mention there is a dolly in the way, very RUDLY, “Melanie” says “and”? As if I had offended her? I proceeded to say I'm here to rent a trailer, she responds with “and”. Melanie was rude not informative. I usually don't have this type of welcome when I go to U-Haul, but today this experience left a bad taste.

Samang T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
3.0

Well your data base needs updated. Wasted alot of gas trying to find drop off location. I was given 2 locations both closed. Need to go too gander. So I do plan on calling for a refund of $50 gor gas.

Craig D. 
Clasificación:
3.0

Having to go back in to the location in order to get the rest of my deposit back was a big inconvenient pain in the ass but other than that the experience was ok.

seth harrison C. 
Clasificación:
5.0

The truck had high mileage but ran great , just had a vibration at low speed. Other than that it was great

chris S. 
Clasificación:
5.0

Nada

James D. 
Clasificación:
5.0

Helping a client move from London Ontario to St. John's Newfoundland was made possible by everyone @ Clarke road uhaul branch, thanks for continuing to assist people with all moving needs. Countless hours spent cleaning and making sure the trucks are ready to rock and always there to lend a hand. 10\10

Nicholas G. 
Clasificación:
5.0

You did excellent You advertise on the side of your vehicle in town free kilometers. ? Faults advertisement Crew did a good job Thanks

NEIL J. 
Clasificación:
5.0

I did not know there is no after hr return service

Edmund L. 
Clasificación:
5.0

Very good service at pick up and return. Nice doing business with you!

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

XPremeGlobalTrad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M. 
Clasificación:
5.0

Your staff were helpful and friendly. One note for you-I checked the inside of the trailer and it had some small broken drywall pieces and dust-your staff cleaned it out for me before I left. I am thinking there was not enough time to check it when it was returned from the previous renter. The trailer was excellent as always

Brad H. 
Clasificación:
4.0

Check more closely lights when equipnent; when returned; for inoperative lights.

Will E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

List truck clearance in meters as all Canadian bridges use the metric height clearance. Went under a bridge that read 3.7 meters The truck sticker read 12' clearance My internet on my phone was a little slow but after Google worked, I found out that 12' equals to 3.65 meters. Took 5 minutes, to figure out.

STAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
2.0

Make sure a/c works perfect because most of the renters will be doing a long journey or be in traffic due to speed .

Raynaldo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brad R. 
Clasificación:
2.0

Young woman at counter in Clarke Road was unpleasant did not offer any type of customer service congeniality. Hope to not have to deal with her again.

Verna W. 
Clasificación:
5.0

Quick service good clean equipment

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda F. 
Clasificación:
5.0

the clerk was very nice.

pei L. 
Clasificación:
1.0

Employees need customer service training. When picking up the van and etc… the employee was worried about her lunch in the microwave, put the wrong trailer number on the system. When we tried to return late at night on the web site it would not accept due to the error. I was told to call next day to make sure it was checked back in… employee I spoke with the next day was rude, I asked if I can get a total of the rental.. she said check your email. Again your employees NEED CUSTOMER SERVICE TRAINING!! If you want more info you can call me.

Rosemary N. 
Clasificación:
5.0

Good service, clean well-maintained vehicle, pleasant staff.

Kirk E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
4.0

El cliente no dejó un comentario.

shawn K. 
Clasificación:
3.0

I was not informed that the mileage was a total, I was under the impression it was a daily total. I drove 250 klms in 6 days. I thought I was allowed $50 klms A-day. This was never clear when asked at the beginning of rental.

Ralph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
1.0

rental of trailer cancelled as staff couldn't get electrical connection to work - was told rental would be cancelled but still waiting for confirmation - feels like a bit of a scam to have "issues" at time of pick up and then continue to charge me for a service I didn't receive. VERY disappointed and won't use again.

KatherineJane M. 
Clasificación:
5.0

Staff was knowledgeable, friendly and very kind. Good group of employees!

Lindsay A. 
Clasificación:
5.0

All was perfect from start to finish..

Walter S. 
Clasificación:
4.0

Staff was Awsome

Socheath P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W.  |  First Impressions 
Clasificación:
5.0

Picked the truck up early with no problem. All went well.

Jeff M. 
Clasificación:
5.0

Excellent service and equipment! Zero issues.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Len H. 
Clasificación:
1.0

The lady was very rude I ask if she could switch the charges from my credit card to my debit and she said to me don't be rude she couldn't switch it no renting a vehicle there again very unhappy

Chantell M. 
Clasificación:
5.0

Overall a great experience at this location. Knowledgeable, fast service, and friendly staff. Any future rental needs I may have will be done at this location. A+

Rob S. 
Clasificación:
1.0

Employee was very rude and unhelpful

Ashley R. 
Clasificación:
1.0

Initially, I arrived at 6:30am to pick up the truck I had reserved. The Uhaul app to pick up the truck did not work for me (by no means is this the Clarke Road locations fault). However, the lady came to open the store at approximately 6:40am and seemed annoyed that I asked her for assistance before they opened at 7. She would not speak to me beyond speaking through the still locked door and had a very rude tone to her voice. I had used the truck to move some shop contents. Admittedly, the items moved left more of a mess than I had expected. I was unable to get it cleaned out properly before returning the truck. I told the ladies at the location about the mess and that I understood if there is an additional fee to clean the back of the truck, but I had run out of time… I did not expect that fee to be $400.00. Between the rude attitude in the morning, and the gross overcharge for a pressure wash, I will not be going back to this location. I also will be sharing this story with others, so that they don't get a large unexpected charge.. take the truck to a wash station and spend ten bucks to clean it out if need be.

Scott M. 
Clasificación:
3.0

The truck I was assigned wasn't full of gas (annoying trying to refuel without overfilling what was used). It had obviously been broken into at some period as the door lock on the passenger side had been punched out and inoperable and the drivers side door continually said "OPEN DOOR" on the dashboard and it chimed (open door indicator) when going over any bumps or rough road. The front drivers side turn signal housing fell out and was dangling off the wires at some point (I noticed it when I got home and put it back in the best I could). The window handle to roll it down was broken and would pop off in your hand or when you closed the door. The driver's seat couldn't be easily adjusted forward or back as the handle was broken. The inside of the truck was immaculate however, I was very impressed by that. Otherwise it wasn't the greatest rental experience I've had from this location. Also, they no longer bring the trucks up from the lot, you have to search high and low for the truck you were assigned while weaving in and out of trucks coming and going ... Seems like a safety issue.

Michael R. 
Clasificación:
5.0

The unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.

Wanda P.  |  Overall Experience 
Clasificación:
4.0

Our family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle Lloyd

Nanette L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky H.  |  First Impressions 
Clasificación:
5.0

Fatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.

George W.  |  Overall Experience 
Clasificación:
5.0

In the limited contact that I had with the staff, they were efficient and friendly.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CORNELIUSOLAKU T.  |  Overall Experience 
Clasificación:
5.0

U-Haul is the company you want if you need to move.

Ronald C.  |  Overall Experience 
Clasificación:
5.0

As usual I was treated with respect. Staff are the best.

Ronald C.  |  First Impressions 
Clasificación:
4.0

Thank you for a good experience. The staff was friendly and helpful.

BARB P.  |  First Impressions 
Clasificación:
3.0

Support staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.

Orest K.  |  First Impressions 
Clasificación:
5.0

A unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.

Brian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin W.  |  First Impressions 
Clasificación:
5.0

Inside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.

JOHN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E.  |  First Impressions 
Clasificación:
5.0

The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved

TRACY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BETTY V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMSHAID G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

irina s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADLAIALFONSO S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline L.  |  Overall Experience 
Clasificación:
4.0

I didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..

Joseph L.  |  Overall Experience 
Clasificación:
5.0

My only complaint is there is no pro rate. I moved out 3 days after my billing and was charged another month. I don't think this is fair.

Katherine T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rosa V.  |  Overall Experience 
Clasificación:
4.0

The line up and wait times were not reasonable. You need more staff

Kim B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

betty c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eilene A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara O.  |  Overall Experience 
Clasificación:
5.0

We will miss all the staff at U-haul Clarke Rd they felt like friends, in a world so far from being friendly nowadays.

HEIDILEE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN B.  |  Overall Experience 
Clasificación:
4.0

Very nice staff

Chris S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VLAD S.  |  Overall Experience 
Clasificación:
5.0

The are always great at 112 Clarke Road London, ON. I choose to use this location for all of my UHAUL needs because they know what they are doing and are always very helpful.

Tony M.  |  First Impressions 
Clasificación:
5.0

A great experience all around! Moving is stressful, but our storage experience wasn't stressful at all. ¡Gracias!

Jerry B.  |  Overall Experience 
Clasificación:
5.0

Staff helpful friendly even when extremely busy staff were calm and tried their best to move everyone quickly and efficiently.

Sandra B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane P.  |  Overall Experience 
Clasificación:
5.0

Parking was a problem. I believe people other than customers who were renting a unit were parking their cars in front of the storage building leaving me with no place to park except for the disabled parking spot which is considered illegal parking. Without a parking spot, I didn't have access to my storage locker and had to return at another time which was inconvenient for me.

Margery M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adeeb H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

peter h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Solomon A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peter h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESF J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole A.  |  Overall Experience 
Clasificación:
5.0

Staff were friendly and helpful and were very busy.

IVANDAVID H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RALPH A.  |  Overall Experience 
Clasificación:
5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Kim D.  |  Online Move In 
Clasificación:
1.0

Terrible customer service! We cancelled storage before actually renting a "container". U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was "fishy" (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Christine P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ingrid B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Intisar A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ernest Q.  |  Overall Experience 
Clasificación:
5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

nicole c.  |  First Impressions 
Clasificación:
1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Linda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine Y.  |  Overall Experience 
Clasificación:
4.0

Only complaint is very hard to get through to someone on the phone if needed.

bonnie w.  |  Overall Experience 
Clasificación:
5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Benjamin L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ATHUMANI M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen H.  |  First Impressions 
Clasificación:
1.0

The storage unit was very professional....the person who presented as the owner I found

Paul Douglas A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Blesson V.  |  Overall Experience 
Clasificación:
3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Jerry B.  |  First Impressions 
Clasificación:
1.0

0 percent worth going to this location

michael r.  |  Overall Experience 
Clasificación:
5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Christopher V.  |  Overall Experience 
Clasificación:
5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Christopher V.  |  First Impressions 
Clasificación:
5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Alana K.  |  Overall Experience 
Clasificación:
2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn't get in my unit with my stuff.

Mckayla T.  |  Overall Experience 
Clasificación:
5.0

Gracias

jeff m.  |  Overall Experience 
Clasificación:
5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Gracias

wendy m.  |  First Impressions 
Clasificación:
2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

RICHARD C.  |  First Impressions 
Clasificación:
5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

robert s.  |  Overall Experience 
Clasificación:
5.0

All good, no complaints. Easy and convenient to work with

Adam C.  |  Overall Experience 
Clasificación:
5.0

These was perfect for what I needed for the time I had to have it.

Elizabeth P.  |  Overall Experience 
Clasificación:
5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Nanette L.  |  Overall Experience 
Clasificación:
5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Yazmin S.  |  First Impressions 
Clasificación:
5.0

Staff was super nice and so helpful

Sheadon R.  |  Overall Experience 
Clasificación:
4.0

Excellent service and very friendly staff.

VALERIE D.  |  Overall Experience 
Clasificación:
5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Yazmin S.  |  First Impressions 
Clasificación:
5.0

Varry friendly

shawn c.  |  First Impressions 
Clasificación:
1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

ZONGYUAN S.  |  Overall Experience 
Clasificación:
2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Luke P.  |  Overall Experience 
Clasificación:
1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

nick m.  |  First Impressions 
Clasificación:
3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Adam C.  |  First Impressions 
Clasificación:
5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Melanie A.  |  First Impressions 
Clasificación:
5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Terry D.  |  Overall Experience 
Clasificación:
5.0

Awesome.

Peggy h. | Reservación
Clasificación:
4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Stamsh P.  |  Overall Experience 
Clasificación:
5.0

Very helpful and efficient

polly c.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Dajlan A. | Reservación
Clasificación:
5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

amir s.  |  Overall Experience 
Clasificación:
5.0

Great experience

Mark R.  |  Overall Experience 
Clasificación:
1.0

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Nanette L. | Reservación
Clasificación:
4.0

Great location

Michele M.  |  Overall Experience 
Clasificación:
4.0

Very good experience.

joanne j.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent and very helpful and the facility was well maintained.

Amy S.  |  Overall Experience 
Clasificación:
4.0

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 

LISA H.  |  Overall Experience 
Clasificación:
5.0

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

John R.  |  Overall Experience 
Clasificación:
5.0

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

KAREN D.  |  Overall Experience 
Clasificación:
5.0

Great facility 👍

brian c.  |  Overall Experience 
Clasificación:
4.0

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Art S.  |  Overall Experience 
Clasificación:
5.0

I will definately use this facility for future needs.

Danica c.  |  Overall Experience 
Clasificación: