Customer Reviews for U-Haul Moving & Storage of Les Paul Parkway

2,749 comentarios

925 Hwy 164 S   Waukesha, WI 53186

(262) 347-4903

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(262) 347-4903

925 Hwy 164 S
Waukesha, WI 53186

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Rating:
5.0

check out process was deplorable. I have spent 50 minutes of my time, and have still not completed the check out process. I will be hot if I am charged a $20 check out fee, due to the technical problems that are created by your process. NOT USER FRIENDLY AT ALL!

joanne B. 
Rating:
5.0

Super quick and easy drop off!

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

MARTA K. 
Rating:
2.0

I rented a Uhaul Friday. The older gentleman that helped me was kind. The credit card machine was down and he had to enter my credit card manually. I didn't think anything of it at the time. I returned the truck in a different state the following day. Today I go to use my card and it is declined. Well the gentleman charged my card twice and since it is Sunday none of the departments that can help are open. This is a nightmare and the worst experience. This is the second not so good experience with Uhaul in a matter of months. Not going to be a third, very disappointed.

Donny H. 
Rating:
5.0

Thank You!

Renee A. 
Rating:
5.0

Great facility and spacious lot. Nice to be able to leave my own vehicle there without worry of it being in the way. Friendly staff and they made the check in and check out process easy and quick.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
5.0

Picked up in Waukesha, dropped off in Eagle River. The service in both locations was knowledge, helpful and friendly. I was so pleased and I highly recommend both Waukesha and Eagle River.

Jill H. 
Rating:
4.0

Customer did not leave a comment.

Tyler V. 
Rating:
5.0

1. The a/c vents were not functioning. With day temperatures reaching 90deg F, it was a tough day driving. 2. The driver seat was extremely worn , ripped cushion….. The experience at the location was excellent. The staff were friendly and took care of our rental orders expeditiously.

Srivas P. 
Rating:
5.0

This location is way better than West Ave more friendly more clear on rental and return… got over charged at West Ave ridiculous

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Orlando L. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
2.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

The guys at this location were top notch. Exceptionally easy process to get the truck and easy to return. Thanks again!

Will T. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Owner is exceptional...

Robert Y. 
Rating:
5.0

need better access to the guide on how big the gas tank is in order to fill back to the level as received. the instructions were to look at the paper work, well I did it all electronically.

Craig D. 
Rating:
5.0

The guy who helped us was awesome! 10/10

kyle D. 
Rating:
5.0

Customer service sent me 47 miles to wrong location. Sent me to Hubertus,Wi, where there is no u-haul. Called 924 s.108 st West Allis location where I signed up to rent the truck. Talk to woman at counter and she straightend everything out. Very good at her job and deserves a big raise!

lawrence K. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Everything was great! The process was super easy. Truck was clean staff was extremely friendly.

Michele N. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
5.0

Gentlemen who checked us out was very helpful.

Lenny J. 
Rating:
5.0

Customer did not leave a comment.

Iris Z. 
Rating:
5.0

Customer service was excellent.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

24/7 app didnt work right on return.

Greg L. 
Rating:
5.0

Quick return with electronic billing, very slick

Jack A. 
Rating:
5.0

We found 15 uhaul blankets in the trailer. We returned them and notified the clerk. We did not rent them.

Douglas B. 
Rating:
5.0

Great customer service!!

Cassondra R. 
Rating:
1.0

Guy that checked me out didn't give me a receipt

ROBERT W. 
Rating:
3.0

Have 2 employees at register

nicole W. 
Rating:
5.0

Customer did not leave a comment.

brett S. 
Rating:
5.0

Customer did not leave a comment.

SEAN P. 
Rating:
5.0

More employees to service customer!!!! I'm and older customers and all the computer Direction doesn't work for grandmom. Thz's for caring!!

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

the sales agent helped me this time to locate the vehicle by walking with me and helped in unlocking the truck which is great!!

Kiran C. 
Rating:
5.0

Excellent service from Nick Hard working great guy

Susan B. 
Rating:
4.0

Knowledge of proper tire inflation.. tires were to full...by like 6lbs.. made ride empty very rough.. not complaining just constructive criticism

John M. 
Rating:
5.0

Extremely helpful - went over and beyond. Thank you!

Elizabeth S. 
Rating:
5.0

You let us change plans and locations several times! Always professional and kind. Thank you!

MARY M. 
Rating:
5.0

The staff was very friendly and polite.

ARNOLD W. 
Rating:
5.0

The U-Haul representative was great - really professional, friendly and efficient. The truck, however, was a different story. One of the mirrors was duct taped on and kept moving outward making it difficult to use. I showed the rep upon my return and he agreed it wasn't right.

Christopher R. 
Rating:
5.0

I still haven't received my receipt

Joel R. 
Rating:
5.0

My return was accepted by the uhaul agent and I was advised I would receive my receipt via email. I never received it. I had to return to request it.

Dennis A. 
Rating:
5.0

Great service. I think the manager checked me in and he was great & very friendly. Quick service.

Lewis W. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Although there was somebody there to check me in, I was asked to back the trailer into a spot between two other trailers. I also had to unhook the trailer myself. I would think with somebody there that they would do that for me.

jim F. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
1.0

Horrible experience!! I was the 2nd person in line and it took over an hour to pick up a trailer that was reserved online. Ended up hooking it up myself because the associate told me to back up to the trailer and then got distracted and helped someone who was farther back in line. I ended up hooking up the trailer myself. When I returned it, the employee only took a picture and I had to unhitch it myself! I was told I would be getting a discount for the inconvenience, but that did not happen. Despite the larger inventory and longer hours, I would NOT recommend this location!!! If you do, be prepared to spend (waste) at least an extra hour to pick it up. BELIEVE ALL THE NEGATIVE REVIEWS!!

Lori H. 
Rating:
2.0

Was a bit thrown off that you get charged $0.69/mile driven. That's very expensive when you ALSO require them to fill the tank back up after driving 8.8 mpg... Typically a you either charge the mileage or leave it to the customer to refill. Sometimes even both, but $0.69/mile is excessive to charge both. I've always gone Uhaul but it didn't used to have all these charges, or at least have them at excessive rates. Used to be a loyal customer but after this I would suggest you shop around first.

matt C. 
Rating:
5.0

Great experience all around.

Joanne B. 
Rating:
5.0

The only complaint was calling the location near my house to ask some questions and speaking with a man that I couldn't understand at all. I had to call the 800 number to get answers to my questions. Long line picking up the trailer but it's pretty much a norm now with the pandemic.

Collette S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
2.0

Not the friendliest people...

Ulysses K. 
Rating:
5.0

Customer did not leave a comment.

lee H. 
Rating:
3.0

wanted to rent a smaller trailer than I reserved and was told it would have been to much trouble to change it, and we would be sent some where else instead of this location, but would not even check to see if this was possible. seemed to not know how to operate the computer. it really should not be that difficult to see if he had a smaller one way trailer to rent. The lot was full of trailers.

sterling C. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
3.0

They could be a bit more friendly

Larry A. 
Rating:
5.0

The self check in was confusing and I should have been told I would need extra documentation before arriving. Most people don't carry around a passport or a lease. A staff member was very helpful in the process.

Tracey W. 
Rating:
4.0

Printer was not functioning and there was limited help around when I returned the vehicle. I received my receipts via email. Everything was ok, but it would have been nice to have that knowledge when Ieft the location.

DAN Q. 
Rating:
1.0

It took me an hour and a half to check out a trailer that I had already reserved online. I will never use this location again.

Dean P. 
Rating:
3.0

The inside of the truck was pretty dusty and there were finger/hand prints all over the inside windshield. I felt very dirty after driving it. The truck itself ran great though!

Courtney K. 
Rating:
1.0

When I arrived, after waiting for the rental employee to finish what spunded like a person phone call, i was told the trailer i was supposed to pick up had been stolen. I was sent to a different location and was able to get an equivalent trailer but my project was delayed by almost an hour. Then when returning the trailer the rental empoyee wasnt at the desk and was yelling from the back but couldnt be understood. After waiting for a while i walked back and he was working on a radio and said he would be out shortly. Finally after waiting a while longer he came out and said he would meet me by the trailer. After waiting again he walked to a different area of the parking lot to help someone else. Eventually I walked over and asked what he needed to complete my rental. He said he need the trailer number so i walked back and got the number. I returned to where he was and waited agin to provide the number. He didnt end up evening needing the number and completed the rental on a mobile device. I'm frustraighted with the amount of my time wasted. The trailer itself worked great but it would have been a much better experience with more profeshional rental employees.

Adam V. 
Rating:
3.0

Check out and check in process was slow and disorganized. I'm still waiting to receive my receipt.

Anthony K. 
Rating:
3.0

I was not impressed when I returned the vehicle and the evening staff was more concerned about eating their McDonald's at the desk over checking the correct gas and mileage. Thankfully, I photographed the odometer and had them enter the information before I left because I had to correct them several times considering they were entering only 3/4ths a tank of gas when I made sure I had it passed the full line as I had received the vehicle. The truck was filthy. I get it, vinyl floors are constantly dirty, but a little degreaser goes a long way (after having 10 years automotive detailing experience, I can tell you, a quick wipe down takes no more than 5 minutes), and not to mention the cough drop wrappers and the SMELL. At first, the laziness was appalling, but then I understood after seeing the staff changeover. Definitely made me less than thrilled to do business with uhaul.

joseph P. 
Rating:
4.0

Customer did not leave a comment.

FREDRICK W. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
2.0

did not help me get trailer off I have bad back . could not print receipt .

Don N. 
Rating:
5.0

Great customer service!

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Wipe down the dash and steering wheel. Turn signal and brake light not working on drivers side. Do a safety check. Otherwise equipment was damage free.

Kristin J. 
Rating:
4.0

The on line check in for the truck rental didnt work. Worked with a very nice woman inside the store who helped us and explained everything.

Colleen S. 
Rating:
1.0

Did the online registration but for some reasons had to do it again. Just rude overall. I won't even use U-Haul again no matter what location. Then dropping it off. App wouldn't scan code, couldn't fine any employees. I was not the only one having issues. Just a total mess.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
4.0

Look at the vehicle for check engine lights.

Josh B. 
Rating:
5.0

Customer did not leave a comment.

pat h.  |  Overall Experience 
Rating:
5.0

the Staff could not have been more helpful it was a pleasure working with them. The whole experence was outstanding keep up the good work

Victor S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

service was excellent employees were extremely helpful

Victor S. 
Rating:
3.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
2.0

Customer service rep coughed the whole time, could not understand what he was saying. Seemed to not know his computer. Printer did not work. Trailer was fine.

Scott H. 
Rating:
5.0

Everything went smooth!!! Thank you!

JEFFREY L. 
Rating:
5.0

Fast, easy, and friendly. I originally went to the West Ave location and the gal working there was so AMAZING I forgot to get her name but she went above and beyond to help me get a van today. She is truly appreciated, she helped me accomplish my goal.

Flora C. 
Rating:
4.0

Customer did not leave a comment.

Benjamin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhammad K.  |  Overall Experience 
Rating:
1.0

The U-haul Rep at this location was on drugs, drinking or combo of. The person could not keep their eyes open, nor stay on task. The U-Haul Rep could not even tell me where / which was the truck I rented. It took over an hour of dealing with U-Haul's rep and searching the lot for the vehicle matching the paperwork I was given. U-Haul's automated customer service system sucks! And for the love of God, please hire & and pay a living wage with full benefits to all your employees...STOP the revolving door of unqualified, drunks, and drug addicts that currently infest and represent U-Haul! From this point forward I will not do business with U-Haul until they can afford to pay for qualified help! Good Luck!!!!!!!!! Also, I still have not received an email copy of the final rental charges.

Chuck S. 
Rating:
2.0

My first drop off went smoothly. The 6x12 was fine and quick. The employee directed me where to go and unhooked me in less than 5 minutes. When I arrived to unhook my 5x8 rental (AV 2955N). The employee directed me where to go then just disappeared. After 10 minutes of waiting I walked into the lobby of the store and waited another 10 minutes. When the employee showed back up, he sat behind a computer while eating and told me I should go unhook my own trailer and give him the number when I am done. The second employee seemed entirely inconvenienced by my drop off and it took almost 3 times as long.

Colin M. 
Rating:
4.0

Customer did not leave a comment.

Jon B.  |  Overall Experience 
Rating:
5.0

Thanks for making the entire process so easy.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

bernie R. 
Rating:
4.0

Customer did not leave a comment.

Andy T. 
Rating:
4.0

Originally scheduled to pick up my trailer in Watertown WI. Went there and there was no one at the location on Wednesday 11am. No trailer available and no one answered the phone number that was posted at the location. It was a complete nightmare.

Jeff N. 
Rating:
5.0

Clean and well managed facility

David M.  |  First Impressions 
Rating:
5.0

This facility is wonderful! They truly went above and beyond to help the owners of the 315 Condo association and I was happy to support their business when they helped us. Moving out was equally as easy. I cleaned up, checked out and away we both went. The staff here are wonderful!

Raschel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Jenny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  First Impressions 
Rating:
4.0

I guess I didn’t hear the agent say I had to press “star, then my passcode and then “pound” so I believe I pressed pound- number- pound which did not disarm my unit, so the alarm went off.. I was unfamiliar with this procedure- I was given a card at the other place. Anyway it was fine- I called her on intercom and she disarmed.

Diane H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole F.  |  Overall Experience 
Rating:
5.0

I used before and was so pleased I returned.

Cynthia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dean w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lynn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta H.  |  Overall Experience 
Rating:
1.0

The check in and pick up took for ever. Then l got my storage unit it was the wrong size. I had to come back later for the correct one. The worker kept falling asleep and going on smoke breaks while working and talking with me. Lots of customers coming in obviously needed help not just one person staffed.

RAQUEL S.  |  First Impressions 
Rating:
5.0

Excellent facility and staff. Thanks.

RAYMOND A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy V.  |  First Impressions 
Rating:
4.0

Bathrooms very dirty. And people would leave unwanted items there and it would pile up in walkway

Nicholas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rock k.  |  First Impressions 
Rating:
5.0

Excellent service and facility much better than public storage

Mary R.  |  First Impressions 
Rating:
5.0

OUTSTANDING EXPERIENCE FOR MY STORAGE NEEDS. THANK YOU

JOSEPH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W.  |  Overall Experience 
Rating:
5.0

The manager who helped us was very friendly!

Jessica P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon M.  |  Overall Experience 
Rating:
4.0

The only comment is that your staff person on had a lot of business toward the end of the day. He was apparently sick with a respiratory condition and very fatigued. Scheduled to come back to work early the next morning. Nevertheless, we weee able to get our unit when we needed it most. Staff stayed after close to make sure this happened. We are happy!

Becky B.  |  First Impressions 
Rating:
5.0

Great facilities

Cynthia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex V.  |  Overall Experience 
Rating:
5.0

Les Paul uhaul best in town. If I ever need one again, I'll be back to you. Thanks

Debbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNIE W.  |  Overall Experience 
Rating:
5.0

A positive experience renting storage unit and working with the friendly staff. My only complaint is that in renting UHaul vehicle twice that both times the vehicle was dirty.

Scott b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernesto C.  |  First Impressions 
Rating:
3.0

Cuando rente una camioneta para moverme de indiana a Waukesha, me dijeron que tenían un storage gratis, y cuando fui a que me dieran la llave para storage me cobraron y me quitaron dinero de lo de mi renta, yo no tenía mucho dinero más que lo de mi renta, entonces me quitaron lo de mi renta, más aparte lo $64 del storage, sabiendo que según era gratis, entonces el banco me cobró un fee, por que yo no tenía mas dinero en mi cuenta.

Jenni P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta W.  |  Overall Experience 
Rating:
5.0

My wife and I are one of many family’s displaced by the potential building collapse in Waukesha, WI. Uhaul is providing a free months rent on a storage locker to any family being displaced. We found out we will more than likely be able to get our furnishings out, and I went to Uhaul to rent a locker from the Waukesha (Hwy 164) dealer and Tina could not have been more accommodating, helpful and kind. Her help was very much appreciated. We do not know when we will be able to retrieve our furniture and things, but I will definitely be trying to rent a truck from Uhaul as well. Thank You Randy & Kathy

Randy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA L.  |  Overall Experience 
Rating:
5.0

Great experience with customer service and the facility was easy to access and comfortable getting everything moved in on a cold day.

NICOLE M.  |  First Impressions 
Rating:
5.0

Tina assisted me at this location, She was very courteous and helpful

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn S.  |  First Impressions 
Rating:
5.0

Only thing don't lime was carts are small.... should get bigger ones. Nick would is the person there that helped me was so nice. And the place was super clean.

KELLEY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETH K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  First Impressions 
Rating:
4.0

The directions on how to use the check-in pinpads and garage doors could have been clearer in the emails.

Alex R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauren D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marty p.  |  Overall Experience 
Rating:
5.0

Nice storage. Felt that my belongings were safe and secure.

drake m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan K.  |  First Impressions 
Rating:
5.0

Great staff!

Carol S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  Overall Experience 
Rating:
5.0

The representative at the business was very helpful. He deserves a excellent review from his management. He was the only one on at the time and was multitasking in a professional manner with numerous customers.

Juan R.  |  First Impressions 
Rating:
5.0

love the online check in! Used it on the first rental and only took 2min to get the keys and go. Second truck the online system kept glitching and has to go over everything at the store and took over 30 mins. Please just make sure your online system stays up and running.

KENNETH V.  |  First Impressions 
Rating:
5.0

Nickolas was amazing. He answered everything and was very fast! Speed is insanely important to me, I hate standing in line/at the counter and it takes 20+ minutes. Not with Nickolas, he is super efficient and fast. He took a chunk of stress off our backs! Thank you!!!!

Kenneth V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andrew F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill or Richard S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine G.  |  Overall Experience 
Rating:
4.0

mouse traps in both units

Jim V.  |  Online Move In 
Rating:
4.0

One employee was left alone to manage everything…. But she did a great job

Cathy B.  |  First Impressions 
Rating:
4.0

Only issue I had was figuring out if I needed a code or not to get in the facility. I had a card that armed and disarmed the alarms, but I wasn't sure if that was for the facility or my unit specifically.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly W.  |  Overall Experience 
Rating:
5.0

Extremely clean, well lit, easy in and out.

Marianne M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brynne R.  |  Online Move In 
Rating:
5.0

Very knowledgeable and helpful staff considering VERY BUSY and difficult customer

DAVID M.  |  First Impressions 
Rating:
5.0

I was and am very happy with the services at this Waukesha location.

Lisa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  First Impressions 
Rating:
1.0

We ordered one large unit. We were given a mediam and small unit. This posed significant problems and we had to get yet another unit. Multiple times we attemoted to call, were on hold for 30 min plus and still no one took our call. The person listed to contact never reached back. $179 was what we agreed to and $229 is what we have been charged monthly. I would love for someone to call me to discuss

PAUL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

The staff were very polite and explained my options perfectly. I was pleased and impressed. My thanks, Steve

Steven C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  First Impressions 
Rating:
5.0

Well done!

Glen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crisma S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mike s.  |  Overall Experience 
Rating:
3.0

There is a support beam when you enter the facility that knocked down some bookcases we were pulling on a cart that almost crushed my wife. I wish there was a warning about an obstacle lower than the celing.

CLINTON W.  |  First Impressions 
Rating:
5.0

My whole experience with this uhaul facility at Les Paul parkway in Waukesha was wonderful- from the very beginning to the very end. The staff were incredibly helpful , especially Nickolas Lederer who always kept patient and calm in the face of frustrated clients, including me. Nancy who is part of the cleaning staff was also very friendly and helpful and kept the facility well maintained and clean. I would use them again without hesitation and would most definitely recommend this facility to my friends and family. A big thank you for helping to keep me sane during a very intense month of moving. Carol Johnson

Carol J.  |  Overall Experience 
Rating:
5.0

Very happy with U-Haul as my secure place for storage of my items.

Michael B.  |  First Impressions 
Rating:
5.0

met expectations

Daniel G.  |  Overall Experience 
Rating:
5.0

DJ was an A+ employee! Thank you!

heidi m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Barry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria L.  |  Overall Experience 
Rating:
5.0

Setting up the rental was quick and painless. We had an issue with the rental being too small for our needs the front office easily switched our unit to a bigger one. I highly recommended.

Melissa G.  |  First Impressions 
Rating:
2.0

I believe your staff needs training. Also needs education on Customer Service

Barry C.  |  First Impressions 
Rating:
5.0

I found it odd how the online registration required 3 separate phone numbers, just to register. One primary, one alternate, and one emergency contact all having to be different.

Anthonie R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steven B.  |  Online Move In 
Rating:
5.0

All as expected

Daniel G.  |  First Impressions 
Rating:
5.0

The customer service staff was very friendly and informative!

Bob N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISABEL A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ryan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

anne b.  |  Overall Experience 
Rating:
5.0

The facility is in great shape and it is secured.

JAMES F.  |  Online Move In 
Rating:
3.0

There is a pole in this unit...I'm not moved in because I'm not sure if my belongings will all fit.

Jessica L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vincent F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph H.  |  First Impressions 
Rating:
5.0

A very positive experience. Nick, Nancy, and others most professional and friendly. Thank you.

Scott b.  |  First Impressions 
Rating:
5.0

Super clean and dry storage. I recommend it)

OLEKSII L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FEDERICO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A.  |  First Impressions 
Rating:
5.0

The customer service was excellent when I first received my unit and was happy with it. I had my stuff in storage for a few months and I believe the hours changed because on a Monday evening they closed around 6-7 in February, which I thought was a bit early. Otherwise I’m happy with my experience.

Vanessa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge B.  |  First Impressions 
Rating:
5.0

Move in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. Thank you!

jake s.  |  First Impressions 
Rating:
5.0

Nick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!

eric w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Automatic E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki E.  |  Overall Experience 
Rating:
5.0

Clean and I love that I can drive inside to move my items into my room!

Joseph H.  |  First Impressions 
Rating:
4.0

Couldn't figure out how to cancel autopay in the app.

Shirley B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER P.  |  Overall Experience 
Rating:
1.0

Can’t do much if the person working doesn’t know how to get you into the building under your 24hr access card. For that happening now I couldn’t unload my truck, couldn’t pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn’t now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!

Angela S.  |  First Impressions 
Rating:
3.0

We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.

Steven D.  |  Overall Experience 
Rating:
5.0

Thank you for prompt help.

Melanie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaime d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hernan T.  |  Overall Experience 
Rating:
5.0

The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.

Nikki E.  |  First Impressions 
Rating:
1.0

The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.

alfred b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan W.  |  Overall Experience 
Rating:
4.0

We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.

laura t.  |  Overall Experience 
Rating:
5.0

The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.

Lisa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anne b.  |  First Impressions 
Rating:
5.0

Great experience

Georgia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgean e.  |  First Impressions 
Rating:
3.0

Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.

JEFF C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A.  |  Overall Experience 
Rating:
5.0

Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike

Mike V.  |  Overall Experience 
Rating:
3.0

The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression

Michael N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jon s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

Great experience for this first-time Uhaul user. We rented a 20’ truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won’t hesitate to do it again.

Melodie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A.  |  First Impressions 
Rating:
4.0

Great and excellent service.

Itzchak L.  |  Overall Experience 
Rating:
5.0

Thank you for your patience and time Sincerely Roderick Branch

Roderick B.  |  Overall Experience 
Rating:
5.0

Very nice facility with helpful staff.

Wanda M.  |  First Impressions 
Rating:
5.0

Was very professional and understanding.I will always choose this U-Haul before any other thanks

Roderick B.  |  First Impressions 
Rating:
5.0

It was great place in my time of need

marjie h.  |  Overall Experience 
Rating:
5.0

The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.

Jonathan W.  |  First Impressions 
Rating:
1.0

I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.

kati v.  |  Overall Experience 
Rating:
5.0

Staff was very helpful professional

WILLIAM S.  |  Overall Experience 
Rating:
5.0

so far so good . Thanks

James s.  |  First Impressions 
Rating:
5.0

Great clean location with a very helpful friendly staff.

ken l.  |  First Impressions 
Rating:
5.0

I would recommend this place

angie l.  |  First Impressions 
Rating:
5.0

Perfect experience. We will use it every time we need storage in the Milwaukee area!

Cathy T.  |  Overall Experience 
Rating:
4.0

The entire process was very professional.

vicki h.  |  First Impressions 
Rating:
5.0

The staff was friendly and knowledgeable.

brian c.  |  First Impressions 
Rating:
2.0

Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..

Kyle B.  |  First Impressions 
Rating:
5.0

Easy access, I was able to take care of the 8tems stores there

maureen i.  |  Overall Experience 
Rating:
5.0

Immaculately clean!

Julie S.  |  First Impressions 
Rating:
4.0

Inside accessibility great during inclement weather is very helpful

chuck s.  |  Overall Experience 
Rating:
5.0

Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .

Abhijit D.  |  Overall Experience 
Rating:
5.0

The guy that works there was super great! He was kind and helped me through the whole process.

karol a.  |  First Impressions 
Rating:
5.0

The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.

Kathi B.  |  First Impressions 
Rating:
4.0

Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??

Employment Readiness S.  |  Reservation 
Rating:
5.0

All around painless experience.

mike o.  |  Overall Experience 
Rating:
5.0

The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.

Stephanie G.  |  Overall Experience 
Rating:
4.0

The lights did not go on directly in front of our unit... But was very clean and secure

Dawn o.  |  Overall Experience 
Rating:
5.0

Very helpful, a pleasure to deal with and answered all our questions.

Alex H.  |  Reservation 
Rating:
5.0

Thanks

patrick d.  |  Overall Experience 
Rating:
5.0

Thank you Mr. Lee for being flexible with my move in request while under construction.

Kent P.  |  Overall Experience 
Rating:
5.0

Great service, great employees.

Sean D.  |  Overall Experience 
Rating:
3.0

They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.

MELISSA P.  |  Overall Experience 
Rating:
5.0

Very nice facility and staff

Robert H.  |  Overall Experience 
Rating:
5.0

Very nice facility and staff.

Robert H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba