Comentarios de los clientes para U-Haul Moving & Storage of Les Paul Parkway

I had the worst experience with Uhaul. The next time I need to move, I will look for any alternative. I would never recommend Uhaul. The worst Customer Service I have experienced in a long time!

The price was too high. All the extra fees otherwise everything was great!

Perfect experience from app to in person service.

Power was out, there was no way for the clerk to process my order. There was no way to process it offline. The clerk literally did nothing to help me. I had to sit there and figure out how to do the 24/7 rental on my phone even though I had already paid for my truck. This was possibly the worst customer service experience I have ever had.

Horrible communication and customer service. Was not updated when my Uboxes arrived and they gave the wrong boxes to my movers. When the customer has to call to “check up on things” continually and solve the issues themselves, if you ask me, that is system failure. Employees seemed to have no support or contact person when an issue arose. Sadly, will not be using or recommending Uhaul.

Pleasantly surprised as to how easy and organized it was during pickup and drop off of the 17' truck we rented.

Share app did not work. could not share my location for drop off. tried 2 different phones. app did not work. Dropped keys in box and locked truck. only left 4 stars because of app not usable.

Better maintain the trucks. Stop ripping people off charging .99 per mile!

Lower milage rate!!

I set up the rental online, but when I arrived on scene, nothing on the mobile app worked. Other customers had the same issue.

Poor customer service inside.

Drivers side door had to be held as the driver drove the truck because it was jiggly and worried it would open. We called the office. Nothing was taken off the bill. Terrible customer service.

The staff is very nice and helpful!

My car was damaged while in your parking lot! It looks like a truck backed into even though it was clearly in customer parking. Then the truck I rented was in the middle of the line and all the trucks needed to be moved for me to get out. The staff was awesome helping me out but made the experience frustrating and an hour longer than necessary.

It took over 45 minutes for me to simply pick up a small trailer! Crazy and the Uhaul web site has the wrong address for this location. Lastly, your computer system always seems to suck whenever I do business with U-haul.

Young rep was ok but needs more customer service skills and training - he did not include dolly and blankets which were ordered. Everything was corrected on second trip, still happy customer.

Nothing

Can’t do much if the person working doesn’t know how to get you into the building under your 24hr access card. For that happening now I couldn’t unload my truck, couldn’t pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn’t now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!

We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.

More staff for busy times

Tell them Everything about the trailer. Including limited access to the trailer deck and Not just about the width of the ramp.

I ordered furniture pads, the truck came with no pads. I was refunded the cost by the location. However, I had to spend $65 out of pocket at Menards last minute to buy pads. The truck's check engine light came on, the truck stalled and chugged at low speeds the entire time to my destination. I will never use UHAUL again. Awful experience.

Nancy was very helpful and accommodating in finding me the right storage units. We had a lot to unload and we needed units close to the door. After having units towards the back, we were able to discuss that having units side by side wasn't necessary and we could get new locations closer to the entrance. Very helpful theoughout the whole process

Nothing

You only had one employee checking out trucks. It took 45 minutes to get a truck. The poor employee was working as fast as she could but it was too much for one person.

Equipment wasn't ready...didn't explain the turn in process, that caused me to be charged 21 extra dollars...

Very efficient drop-off

On weekend's you should have more than one person working at a large location. I had to wait over an hour to pick up my rental. The person working said many times that she has had a line to the door for over 3 hours. I asked her how many people are working she said she was the only one. It is not fair to put all of this on her, she was doing her best and kept a positive attitude.

Thank you for prompt help.

Nothing as far as I'm concerned with this rental. Easy online reservation, associate helped me immediately at pick-up, he hooked everything up, everything was really easy.

While this is my #1 location to rent trucks (and I rent several a year), this truck was in junky condition. Seats were ripped up and the cab smelled like previous renters smoked inside. I understand you cannot control the quality of the truck dropped at your location, you can offer your customers the best truck available on the lot at the time. The young man who helped me was courteous and prompt which I appreciated greatly! Thank you, Natalie Kieffer 262-212-4408

Nothing about this was quick, easy or remotely customer service based. I filled out a ton of info online the night before in order to make a reservation for a cargo van. Upon arriving the next morning the male / owner / rep was the only one that could work the computer system and it was slow. There was one person in front of me and the line continued to pile up behind me. I attempted to use the online check in which was aggravating but I eventually got it going and thank goodness I did because not only was the line not moving but the male / owner / rep clearly was not up to date with how it all worked anyway. I also witnessed the male / owner / rep bark at a new customer that had just pulled up and had unknowingly parked in a wrong spot. He wasn't greeted with a kind or simple, "Could you please move your vehicle?" but instead a barking command about how he's parked in the wrong spot. I arrived what I thought was 5 minutes early just to leave 35 minutes after planned. If I had any other solution I could have resorted to in the heat of the moment I would have because I hope to never return to this location again.

The worker sales representative was excellent . he was very busy but handled himself professionally.

Excellent service - friendly, informative, and thoughtful. A clean and safe environment, as covid precautions were clear.

The truck was not well maintained - the roof leaked in the cargo area, the truck needed an oil change, the steering was way out of allignment and the suspension was awful. Had I needed to make a longer move, I would have needed to bring the truck back. I have rented here and from other other Uhaul's in the past and never had an issue with the truck - this was a surprise.

It was difficult to reach them by phone but when I got there the personal service was very good.

The self ckout was lengthy.

Nothing - everything was great.

Nothing that we can think of. We continue to use this U-Haul because of the positive experience we continue to have for each event. Thank you!

We were very pleased at ease of on-line check in and everything was ready when we arrived. Great customer service and easy drop off. Now that we know it is there, we definitely will use again.

The smart phone check out is a real time saver. Much better than waiting in line at a counter.

the service is why I keep coming back to Uhaul

I had to use this location because the location where I made the reservation at failed to set up 24/7 pick-up. This caused a major inconvenience for me. Additionally, my reservation was made weeks in advance so there was no excuse for someone to fail at setting up the 24/7 pickup.

Nothing, the young man that helped me on pick up and drop off was very polite and helpful.

Mentioned being 1 short on pads and was no problem

Drop off a piece of cake.

Issues with online reservation - time and truck not available as requested. Bigger truck, different location, later pick up, all less than optimal. Had to call several different places to get it straightened out. Couldn't check in online (secondary verification asked for employer and phone. I am retired, so no phone number).

Quick & easy to check in the truck & pads

When I first got there they said that I ordered a cube van and all I asked for is a trailer After we got that straightened out they tried to charge me double what they quoted. After I got the cost of my final bill I was still $30 higher than what they quoted me. Not impressed. After I dropped off the trailer was told to call instead of them just taking care of it.

The young man that helped me knowing I was driving to the east coast and back rented me a brand new truck. Most appropriated !!!

The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.

The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.

We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.

The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.

Great experience

Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.

Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike

The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression

Great experience for this first-time Uhaul user. We rented a 20’ truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won’t hesitate to do it again.

Great and excellent service.

Thank you for your patience and time Sincerely Roderick Branch

Very nice facility with helpful staff.

Was very professional and understanding.I will always choose this U-Haul before any other thanks

It was great place in my time of need

The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.

I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.

Staff was very helpful professional

so far so good . Thanks

Great clean location with a very helpful friendly staff.

I would recommend this place

Perfect experience. We will use it every time we need storage in the Milwaukee area!

The entire process was very professional.

The staff was friendly and knowledgeable.

Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..

Easy access, I was able to take care of the 8tems stores there

Immaculately clean!

Inside accessibility great during inclement weather is very helpful

Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .

The guy that works there was super great! He was kind and helped me through the whole process.

The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.

Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??

All around painless experience.

The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.

The lights did not go on directly in front of our unit... But was very clean and secure

Very helpful, a pleasure to deal with and answered all our questions.

Thanks

Thank you Mr. Lee for being flexible with my move in request while under construction.

Great service, great employees.

They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.

Very nice facility and staff

Very nice facility and staff.