Comentarios de los clientes para U-Haul Moving & Storage of Les Paul Parkway

Painless return, took 3 minutes. Gentleman there super helpful.

I had a great experience. Your pickup and return system is well set-up and made the task very easy. I have used U-Haul a number of times over the years and this was by far the easiest.

The rental experience went smoothly. The gentleman who took care of us was very friendly and efficient. Thank you. I will be back.

Thank you for being quick and courteous in the drop off.

Everybody was very helpful they did outstanding job

Equipment was full of ice and snow inside and out.

The truck worked well and was able to get my move completed. Unfortunately it was the locations service that was lacking. I rented the truck for a 5:30am pick (location isn't open at that time) and an employee told me I could get they keys out of the 24hr box through the app. When I arrived the truck was not out and there were no keys available. Due to the timing of my closing, I wasn't able to pick up the truck till 930, so having less time to pack it, I ended up not arriving to the home on time. As a result of that I paid the moving company extra hours to sit and wait for me since I had them scheduled for 1030. I was polite with the employee when explaining that the truck wasn't there at 530 and his response was that of an “oh well”. I will refer Penske and Budget before referring that location.

The rental experience was great. Very friendly, knowledgeable, and efficient customer service. Would definitely use this location again and recommend to anyone would may need your service. Very satisfied!

Everything went smoothly I was very pleased with the experience

I had a great experience using your truck for moving. My only recommendation would be to brush off the truck before pickup. It took us a bit to get it cleaned off and to even open the backend because of the frozen snow but overall, awesome experience. Employee was courteous at dropoff as well 👍

Excellent service - nothing to improve

The entire unload car / unhook tow dolly / return truck was very self-service.

GMC box truck is a hunk of junk... and you guys actually make your vehicles less safe by adding extra traction control and then when it snows you can get stuck so easily it's ridiculous. I wasted a bunch of money figuring out that the GMC box truck was a piece of shit and then I ran to transit only to find out the traction control actually makes it less safe and I guess that might be hard for some pencil pushers in the higher ups of you hauled your bains to the dumpster understand since they probably have never driven in the fucking snow. I guess I shouldn't be surprised big corporations trying to idiot proof everything...

The man who attached the trailer to the truck was in a very bad mood. It was if I interrupted his phone time- personal phone time. he seemed upset more by my not taking the extra insurance- pratically threatened me with "you will have to pay for all of it up front. we dont wait for insurance claimes to come in." He seemed very putout. Later, the next day, after loading the trailer, I had a strong suspicion that it was not attached correctly. I went to another location in Milwaukee to have it checked now that it was full. not only were the chains rusted and old, it was not hooked up correctly and the tires were over 10 psi low. The man at the Waukesha pickup location should have caught this. Very scary since I was getting ready to go across 5 states in winter towing a full trailer.

Don't have the check in dude offer to cut mileage if I give him a cash tip

The customer service agent that took care of me when I picked up the truck was kind of slow and I had to repeat a couple times my customer information which was frustrating and the truck didn't have the keys in it so I had to go back and speak to the customer service agent again to get the keys

Just one comment -- the cargo door of the truck was locked with a combination lock when we picked it up -- which we did not notice before leaving the location as there was no walkthrough with an employee. Unfortunately, I had to wait on hold about 20 minutes (with the call center) before I could get the combination. Perhaps you could improve the method for reaching the individual locations.

This location is doing a great job!

good staff

waited 10-15 minutes for attendant during open hours. return location was not busy so i put keys in drop box and left

I was given a MUDDY truck. Incorrect amount of FUEL. NO HITCH on the truck. And the truck was NOT PULLEDF UP was parked out by the road. This was the poorest level of service for what you advertise. I am sure the competition can do a much better job. Your main concern seems to be renting storage space.

Move in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. Thank you!

Nick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!

Mirrors on the truck were im-movaeable - I didn't notice until I was already rolling but they were not in a good spot - They had been tightened so much I could not adjust them - Part of the check out process should be to help adjust the mirrors- Check IN was a problem - No time to get me a printed receipt while I waited ; then it was emailed to me and it was WRONG - I had to call to get a credit for the fuel I had already put in the truck which they then also charged me for. That makes one untrusting. And getting an email receipt that is a .jpg ..? Really ? How about a .pdf instead so one can print it out ?

Clean and I love that I can drive inside to move my items into my room!

Always have had a great experience at this location.

Couldn't figure out how to cancel autopay in the app.

I had the worst experience with Uhaul. The next time I need to move, I will look for any alternative. I would never recommend Uhaul. The worst Customer Service I have experienced in a long time!

The price was too high. All the extra fees otherwise everything was great!

Perfect experience from app to in person service.

Power was out, there was no way for the clerk to process my order. There was no way to process it offline. The clerk literally did nothing to help me. I had to sit there and figure out how to do the 24/7 rental on my phone even though I had already paid for my truck. This was possibly the worst customer service experience I have ever had.

Horrible communication and customer service. Was not updated when my Uboxes arrived and they gave the wrong boxes to my movers. When the customer has to call to “check up on things” continually and solve the issues themselves, if you ask me, that is system failure. Employees seemed to have no support or contact person when an issue arose. Sadly, will not be using or recommending Uhaul.

Pleasantly surprised as to how easy and organized it was during pickup and drop off of the 17' truck we rented.

Share app did not work. could not share my location for drop off. tried 2 different phones. app did not work. Dropped keys in box and locked truck. only left 4 stars because of app not usable.

Better maintain the trucks. Stop ripping people off charging .99 per mile!

Lower milage rate!!

I set up the rental online, but when I arrived on scene, nothing on the mobile app worked. Other customers had the same issue.

Poor customer service inside.

Drivers side door had to be held as the driver drove the truck because it was jiggly and worried it would open. We called the office. Nothing was taken off the bill. Terrible customer service.

The staff is very nice and helpful!

My car was damaged while in your parking lot! It looks like a truck backed into even though it was clearly in customer parking. Then the truck I rented was in the middle of the line and all the trucks needed to be moved for me to get out. The staff was awesome helping me out but made the experience frustrating and an hour longer than necessary.

It took over 45 minutes for me to simply pick up a small trailer! Crazy and the Uhaul web site has the wrong address for this location. Lastly, your computer system always seems to suck whenever I do business with U-haul.

Young rep was ok but needs more customer service skills and training - he did not include dolly and blankets which were ordered. Everything was corrected on second trip, still happy customer.

Nothing

Can’t do much if the person working doesn’t know how to get you into the building under your 24hr access card. For that happening now I couldn’t unload my truck, couldn’t pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn’t now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!

We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.

More staff for busy times

Tell them Everything about the trailer. Including limited access to the trailer deck and Not just about the width of the ramp.

I ordered furniture pads, the truck came with no pads. I was refunded the cost by the location. However, I had to spend $65 out of pocket at Menards last minute to buy pads. The truck's check engine light came on, the truck stalled and chugged at low speeds the entire time to my destination. I will never use UHAUL again. Awful experience.

Nancy was very helpful and accommodating in finding me the right storage units. We had a lot to unload and we needed units close to the door. After having units towards the back, we were able to discuss that having units side by side wasn't necessary and we could get new locations closer to the entrance. Very helpful theoughout the whole process

Nothing

You only had one employee checking out trucks. It took 45 minutes to get a truck. The poor employee was working as fast as she could but it was too much for one person.

Equipment wasn't ready...didn't explain the turn in process, that caused me to be charged 21 extra dollars...

Very efficient drop-off

On weekend's you should have more than one person working at a large location. I had to wait over an hour to pick up my rental. The person working said many times that she has had a line to the door for over 3 hours. I asked her how many people are working she said she was the only one. It is not fair to put all of this on her, she was doing her best and kept a positive attitude.

Thank you for prompt help.

The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.

The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.

We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.

The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.

Great experience

Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.

Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike

The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression

Great experience for this first-time Uhaul user. We rented a 20’ truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won’t hesitate to do it again.

Great and excellent service.

Thank you for your patience and time Sincerely Roderick Branch

Very nice facility with helpful staff.

Was very professional and understanding.I will always choose this U-Haul before any other thanks

It was great place in my time of need

The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.

I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.

Staff was very helpful professional

so far so good . Thanks

Great clean location with a very helpful friendly staff.

I would recommend this place

Perfect experience. We will use it every time we need storage in the Milwaukee area!

The entire process was very professional.

The staff was friendly and knowledgeable.

Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..

Easy access, I was able to take care of the 8tems stores there

Immaculately clean!

Inside accessibility great during inclement weather is very helpful

Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .

The guy that works there was super great! He was kind and helped me through the whole process.

The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.

Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??

All around painless experience.

The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.

The lights did not go on directly in front of our unit... But was very clean and secure

Very helpful, a pleasure to deal with and answered all our questions.

Thanks

Thank you Mr. Lee for being flexible with my move in request while under construction.

Great service, great employees.

They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.

Very nice facility and staff

Very nice facility and staff.