Comentarios del cliente para U-Haul Moving & Storage of Les Paul Parkway
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Les Paul Parkway
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Raymond S. en
Nothing. All was good.
Roderick B. en
Was very professional and understanding.I will always choose this U-Haul before any other thanks
john K. en
Service was quick and easy . Great job by employees .
marjie h. en
It was great place in my time of need
Jonathan W. en
The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.
Andres M. en
All good
kati v. en
I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.
Megan H. en
My only suggestion to make experiences a bit better is Uhaul employees should do a walkthrough with customers before leaving the lot to check existing damage. I sent the husband and a buddy to pick up the trailer and got a text asking me if I saw additional damage. I had no idea what the trailer looked like and freaked out a bit that I'd be charged for damage already there. It proved not to be an issue in the long run as they obviously knew there was some damage, but it wasn't indicated in pictures. Otherwise it was quick and easy and I will be more than happy to rent from Uhaul again.
joanna M. en
Have "in-between" rates. Needed the truck for 28 hours but paid for 2 days. It would be nice to have a 1/2 day option.
Brandon P. en
The gentleman who helped me was very nice. I was agitated because the location I was to pickup wasnt even open. But the employee was helpful and tried his best to accommodate me. I was a bit rushed due to the location change, but he made the situation more bearable.
James P. en
Inside cab and van mirrors dirty, but workers very nice and friendly.
Michael D. en
thanks.
Robert S. en
Everyone is so friendly at this location. I keep coming back again and again for their excellent service.
WILLIAM S. en
Staff was very helpful professional
JENNIFER L. en
Worst U-Haul experience ever! I would not recommend this location. The young man in the store was unfriendly, unprofessional, and less than helpful. Waste of time and money!
Terrence R. en
Better customer service. When I picked up trailer no one else was in the store and was left up front alome for at least 10 mins. Every time I rent here slow slow service and attitude
Raymond S. en
Nothing. It was all cool
ray S. en
Nothing. Had a great experience with this location
Randall D. en
You could barely move the ratchet for tying down the front wheel was so hard to move I almost brought it back. ever hear of a little oil???
Steve F. en
All was top notch and will definitely come back!
David C. en
Great experience, I will be back and will recommend.
Amanda O. en
On November 23rd, I was notified that my truck was no longer available for pick up from my selected location of Racine, WI and that I would have to then pick the truck up an hour and a half away from me in Waukesha, WI. I spoke with someone and due to the inconvenience was allowed to pick it up the night of the 23rd instead of the morning of the 24th like originally planned due to our time frame with moving. I was told show up between 6 and 7 pm. When my fiancé and I got there at 6:30, Kiernan, was agitated that we were in the store talking to him and started voicing his opinion on the customers who had our truck and were late. We were very patient in waiting and he made it clear he didn't want us inside by telling us we can wait elsewhere. Knowing the store closes at 7, we decided to go out to the car and keep an eye out for our truck to arrive. At 6:50 we went back in and he kept getting on the phone to see why the other family wasn't there yet, said he is only scheduled until 7 and that they needed to hurry up. After hanging up, he said stuff like, "some people are just assholes" and that he shouldn't be inconvenienced. We apologized because even though we were highly annoyed with our inconvenience, we felt bad he would have to stay late. Around 7:15 they showed up and he told me to do my online check in to the get the truck. He apparently hadn't put it through on his end yet even though he told me to do so and it messed up our reservation. I told him, he rolled his eyes at me, told me to come in and then started angrily going through the process on the computer. I asked for his name and if there was a way to give a review and he snapped at me and told me there wasn't. I told him we were sorry to keep him a few extra minutes late but that we had already been inconvenienced and had to drive an hour and a half and still had to wait on people as well. He then said to me, "I don't fucking care." He had me insert my card for the payment, handed me the folded up contract, handed me the keys and told me to leave. It was 7:20 all said and done. He never went through the contract with me, checked my ID to assure it was actually me or anything. I have never dealt with such horrendous customer service and if it wasn't for our move, the holiday, and a death in my family, I would've done this review much sooner. I am extremely disappointed with how our experience was and would like some form of compensation.
Jake N. en
Very rude desk worker made us wait 35 minutes for truck drive the truck very aggressively when pulling it up for us and no thank you greeting or explanation very rude and almost scary
Kevin D. en
Only one person was working on Sunday morning and it was very busy. He did a very good job with each customers needs while keeping the line moving. He was attentive to helping me hook up trailer. Also lent me a adapter I needed for my lights. Overall very good employee.
Lucas H. en
Easy to find and park the vehicle, hard to get to though since it only has one entrance on a street with a median. You have to do a dangerous u-turn with the moving truck to get there.
Eric L. en
Great customer service from nice people.
Robert K. en
Service and help excellent, just problem with 2 trailers with light problems. Bob
Crystal M. en
Very friendly and professional staff. They never fail to accommodate and deliver.
Beverly K. en
Ray was very helpful
John M. en
There was the usual morning rush and checkin was rather slow. Staffing was minimal but were quite competent. I do recommend completing the precheck before arriving.
Victor B. en
Everything went smoothly very well organized
Linda C. en
Your employees were very professional and friendly. Great service.
Justin G. en
Get a manager that doesn’t leave a poor old man who has no idea how to use a computer behind the counter alone for hours. Worst customer experience of my entire life. HIRE GOOD MANAGEMENT. Unacceptable all around.
Christopher M. en
I met with very friendly and helpful staff, which made my experience memorable.
MICHELLE B. en
The salesperson was very knowledgeable and had a great personality. The UHaul truck ran smooth with no problems. Overall experience was A+ ??
James P. en
Mobile check in wasted 30 minutes on my move day. I did the exact same procedure in July and had no problem. They wanted an alternate contact when you had two already (renter and driver) so I gave my work number which wasn't good enough. (I am a teacher, so no it's not open at 7am on a Saturday. ) I ended up stopping the mobile check in because luckily the store was open. I had to change payment cards because, as the previously registered driver, I didn't have the renter's credit card with me. The store was fine, mobile check in failed me.
justin C. en
Very careful review of the issue...and resolved, I am happy...merry Xmas etc...jc
Elijah R. en
This location forgot to put all the moving supplies I rented in the back of the truck so I had nothing to assist me in moving large furniture. Also, the U-Haul app I used to pick up the truck after hours is junk. I tried to report damage that was unmarked and a fuel level discrepancy and the app would not take the required pictures. I took my own pictures in case they tried to pin the damage on me.
Henry B. en
Well done and in a timely manner....
Robert S. en
Staff always willing to accommodate!
Travis M. en
Not much needed that I can think of! I moved the car very quickly and easily, very nice Trailer!
Donna C. en
truck was slow to accelerate but overall met our needs
Katie W. en
Great experience with drop off
Gerald S. en
Great experience
James P. en
Very nice and helpful folks at this location.
GARY B. en
Very nice
steven S. en
This location and manager are the best! Always clean, The Staff are always friendly!
Bob S. en
Staff very knowledgeable about the truck rentals. Hours of operation are very suitable to our needs.
kathleen K. en
Were not told to take pictures of the vehicle and dashboard. Later were texted by someone to do so and send to a link that we couldn't access.
Robert R. en
Nothing. I'm so pleased, I'm going to rent again in a couple of weeks for the next move.
Tim S. en
All the people I was in contact with at this location were awesome. Great job!
Timothy P. en
Everything went like clockwork!!! Well done and thank you
Dean C. en
Truck I rented had no gas so I got to go to the gas station two times - once so I could get where I needed to and then before I returned the truck. That's a little irritating
Carol B. en
We found communication to be excellent with everyone we spoke to, from beginning to end-Wisconsin to Florida. The delivery of our full boxes from Tampa to our home and pickup was done by Callie Thompson who communicated with us a number of times and made extra effort to pick up our empty boxes earlier than scheduled. She was so professional, friendly and helpful. Overall we had a great experience!
PATRICK W. en
This is NOT ME!!! Patrick is not my name!
Jade B. en
Both reps that I worked with were super helpful. They gave excellent service. My only complaint is that both time there was only one employee to run the entire store. The line was long and the wait time was long as well. 2 people working one store would be ideal.
Bob S. en
Clean, spacious and always has the equipment I need.
ROBERT R. en
This vehicle was the nicest rental I have ever experienced with U-Haul. It handled the load with ease, was easy to drive, and ran like a dream. The staff at the U-Haul location was helpful, and easy to deal with. I would do this again in a heartbeat. Thank you.
Mary A. en
The facility was in excellent condition and the employees we worked with, Tim and Kiernan were both very professional and helpful.
Debra S. en
I did not anticipate the rental of a cargo van for two days to be $141.00 I would not use this option in the future. I can rent a van from another location for much cheaper even with paying for mileage, $19.95 plus mileage/ fees is very misleading
James s. en
so far so good . Thanks
ken l. en
Great clean location with a very helpful friendly staff.
angie l. en
I would recommend this place
Cathy T. en
Perfect experience. We will use it every time we need storage in the Milwaukee area!
vicki h. en
The entire process was very professional.
brian c. en
The staff was friendly and knowledgeable.
Kyle B. en
Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..
maureen i. en
Easy access, I was able to take care of the 8tems stores there
Julie S. en
Immaculately clean!
chuck s. en
Inside accessibility great during inclement weather is very helpful
Abhijit D. en
Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .
karol a. en
The guy that works there was super great! He was kind and helped me through the whole process.
Kathi B. en
The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.
Employment Readiness S. en
Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??
mike o. en
All around painless experience.
Stephanie G. en
The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.
Dawn o. en
The lights did not go on directly in front of our unit... But was very clean and secure
Alex H. en
Very helpful, a pleasure to deal with and answered all our questions.
patrick d. en
Thanks
Kent P. en
Thank you Mr. Lee for being flexible with my move in request while under construction.
Sean D. en
Great service, great employees.
MELISSA P. en
They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.
Robert H. en
Very nice facility and staff
Robert H. en
Very nice facility and staff.