Comentarios del cliente para U-Haul Moving & Storage of Les Paul Parkway
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Les Paul Parkway
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Elizabeth L. en
Avoid having customers having to walk around a maze of moving boxes to get to counter and back out. Also, stress to your employees the importance of personal hygiene.
William U. en
I dropped my car off at 1pm, was told 2-2 1/2 hours it would be done. Was assured I would get a phone call when finished, even double checked the phone number. At 5 I called to see if it was done, “ya, it was done a while ago”. No one called. Different guy at desk when I picked it up, something got lost in the shift change.
angela a. en
Super friendly & got what I needed right away and great customer service!
Alfred D. en
Service is not the greatest, not enough people on staff.
ken o. en
The check in time is aweful. Every time the U Haul employees complain about their slow PC's and they always lock up. It took four attempts to check me in. I also do not understand why they have to take pictures of my divers license to up-load and then tell us not to worry that they delete the picture from their phone. That does not give us any confidence that their are deleting the picture or their phone is hacked or compromised. U Haul is a great product and we use them a couple times annually. U haul must be the #1 truck and trailer rental company. Being #1 means you need to keep doing better. Slow PC's and not using scanners is a patchwork of outdated equipment.
Tyler H. en
When I entered the building, there were no employees. I stood there for 6-7 minutes before an employee came in. They also made no mention to me about how to record scrapes/dents on the vehicle. It wasn't until I drove away that I got a text message from uhaul saying to click the link to view the current damages or add new ones.
Christina B. en
They took 200 for a deposit and he was only supposed to take 100 and they told me that it would go back on my card right away and it didn’t. They need to find people that know what they are doing!!!
James T. en
Quick, easy, and informational. Total miles were calculated wrong and cost me additional money. Not sure why that happened??
Mary R. en
give the inside dimensions for the trailers and trucks. I rented a 4x7 trailer and I had an item that was 44" wide only to find out the trailer inside dimensions were 41"
Ned A. en
Not much I can think of....except just keep up the good work!
Jewel C. en
Add a snack & juice machine. Some customers get so busy moving they don't take time to eat. A light snack is good & a quick source of energy. At Les Paul U-Haul in Waukesha these 2 staff members were very helpful, kind & polite. The G.M.-Tim S. & Ben. That speaks well of U-HAUL.
jeff g. en
Excellent service, the equipment was well maintained
Mike S. en
It took 3 hrs to install hitch, wires were not properly secure to connectors so they simply fall out, several clips & screws were not reattached in the trunk (lost?), also damaged rear tail light lens, the wire running from the engine to the rear is just dangling inches from the road waiting to get snagged. They won't let me come in to fix the wiring for another 4 days. Took about 24hrs for someone just to call me back. No, I don't recommend.
Christine W. en
Easy access, very easy to figure out the after hours drop off.
Ernesto M. en
Michael, the person who took care of us was awesome ... please pass along our thanks
FRED F. en
The location is large and staffed pretty lightly, had to look around for help- they were helping other clients and not in the store. Once I found someone, they were super helpful and thorough when assisting.
Richard D. en
The location was understaffed on a busy weekend.
JOE F. en
It was the worst run business I have ever seen. Everyone in the line would agree. They all voiced the same frustration. They wouldn’t even answer their phone. It was pathetic. It’s not the fault of the two employees, they should have had at least four people but they had two. They were unable to safely connect the trailer to my truck. Read the reviews on yelp. The owners of this company CLEARLY do not care
Peter P. en
The self check out was not very good. As we tried to use it the system would not except the information. it keep saying that mileage was incorrect.
JAKE M. en
Poorly managed, terrible wait times, completely disorganized and understaffed. After going to the Uhaul in two locations, it was clear to us that Uhaul doesn’t do a great job of paying or hiring good talent and representatives for their company. Never again. We felt genuinely bad for the two gentlemen working at both locations, it seemed like they were very overwhelmed and poorly trained.
Terreca K. en
There was not enough employees working. Not enough vehicles for rental
angie l. en
I would recommend this place
Cathy T. en
Perfect experience. We will use it every time we need storage in the Milwaukee area!
vicki h. en
The entire process was very professional.
brian c. en
The staff was friendly and knowledgeable.
Kyle B. en
Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..
maureen i. en
Easy access, I was able to take care of the 8tems stores there
Julie S. en
Immaculately clean!
chuck s. en
Inside accessibility great during inclement weather is very helpful
Abhijit D. en
Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .
karol a. en
The guy that works there was super great! He was kind and helped me through the whole process.
Kathi B. en
The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.
Employment Readiness S. en
Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??
mike o. en
All around painless experience.
Stephanie G. en
The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.
Dawn o. en
The lights did not go on directly in front of our unit... But was very clean and secure
Alex H. en
Very helpful, a pleasure to deal with and answered all our questions.
patrick d. en
Thanks
Kent P. en
Thank you Mr. Lee for being flexible with my move in request while under construction.
Sean D. en
Great service, great employees.
MELISSA P. en
They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.
Robert H. en
Very nice facility and staff
Robert H. en
Very nice facility and staff.