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While this is my #1 location to rent trucks (and I rent several a year), this truck was in junky condition. Seats were ripped up and the cab smelled like previous renters smoked inside. I understand you cannot control the quality of the truck dropped at your location, you can offer your customers the best truck available on the lot at the time. The young man who helped me was courteous and prompt which I appreciated greatly! Thank you, Natalie Kieffer 262-212-4408
Nothing about this was quick, easy or remotely customer service based. I filled out a ton of info online the night before in order to make a reservation for a cargo van. Upon arriving the next morning the male / owner / rep was the only one that could work the computer system and it was slow. There was one person in front of me and the line continued to pile up behind me. I attempted to use the online check in which was aggravating but I eventually got it going and thank goodness I did because not only was the line not moving but the male / owner / rep clearly was not up to date with how it all worked anyway. I also witnessed the male / owner / rep bark at a new customer that had just pulled up and had unknowingly parked in a wrong spot. He wasn't greeted with a kind or simple, "Could you please move your vehicle?" but instead a barking command about how he's parked in the wrong spot. I arrived what I thought was 5 minutes early just to leave 35 minutes after planned. If I had any other solution I could have resorted to in the heat of the moment I would have because I hope to never return to this location again.
The worker sales representative was excellent . he was very busy but handled himself professionally.
Excellent service - friendly, informative, and thoughtful. A clean and safe environment, as covid precautions were clear.
The truck was not well maintained - the roof leaked in the cargo area, the truck needed an oil change, the steering was way out of allignment and the suspension was awful. Had I needed to make a longer move, I would have needed to bring the truck back. I have rented here and from other other Uhaul's in the past and never had an issue with the truck - this was a surprise.
It was difficult to reach them by phone but when I got there the personal service was very good.
The self ckout was lengthy.
Nothing - everything was great.
Nothing that we can think of. We continue to use this U-Haul because of the positive experience we continue to have for each event. Thank you!
We were very pleased at ease of on-line check in and everything was ready when we arrived. Great customer service and easy drop off. Now that we know it is there, we definitely will use again.
The smart phone check out is a real time saver. Much better than waiting in line at a counter.
the service is why I keep coming back to Uhaul
I had to use this location because the location where I made the reservation at failed to set up 24/7 pick-up. This caused a major inconvenience for me. Additionally, my reservation was made weeks in advance so there was no excuse for someone to fail at setting up the 24/7 pickup.
Nothing, the young man that helped me on pick up and drop off was very polite and helpful.
Mentioned being 1 short on pads and was no problem
Drop off a piece of cake.
Issues with online reservation - time and truck not available as requested. Bigger truck, different location, later pick up, all less than optimal. Had to call several different places to get it straightened out. Couldn't check in online (secondary verification asked for employer and phone. I am retired, so no phone number).
Quick & easy to check in the truck & pads
When I first got there they said that I ordered a cube van and all I asked for is a trailer After we got that straightened out they tried to charge me double what they quoted. After I got the cost of my final bill I was still $30 higher than what they quoted me. Not impressed. After I dropped off the trailer was told to call instead of them just taking care of it.
The young man that helped me knowing I was driving to the east coast and back rented me a brand new truck. Most appropriated !!!
Nothing. The staff is always helpful, and the equipment is almost always well kept up.
The male customer service rep had blue finger nail polish and was not knowledgeable of charges and deposits required. The young man who hooked up the car hauler had never done it before. He failed to line up the ratchets with the front tires. I stopped the check them after about 50 miles and discovered the right front strap had come completely off of the tire. I aligned the ratchet property and re-tightened both sides. The car road great the rest of the trip. This could have been a disaster.
U-Haul on Les Paul in Waukesha is very impressive. We will be using that U-Haul should the need arise in the future.
not sure who the manager is of this location is but the gentleman we dealt with was not very professional. We arrived there at 9:00am and was informed that there was no one way 10' trucks even though there were 7 on the lot, evidently these are only for local use!! really, we left and went so we thought someone else about an hour later and had a reservation made at the same place we were at 9:00am. He got 4 new trucks, so why didn't he know these were coming and why couldn't he tell us?? The gentleman that wrote up our contract was very good!!
ONE OF THE DOOR LATCHES WAS MISSING. UNIT IS PRETTY RUSTY.
Great ðŸ‘
Computers were slow. Employee had a bad attitude and was annoyed with company equipment and reflected that on to me.
Easy and fast
get more people to work inside...Nicholas is awesome, helpful and patient.
Nick was awesome and very knowledgable
The check out procedure at the beginning was extremely pleasant. Unfortunately, when I brought the truck back, I was met with a very rude young man. I waited by the building 5 min, he was helping someone else, and as he walked up I said hi I'm here to return the truck. He then said do you want it emailed or printed. I said email is fine, and he started walking away. I said wait I'm bringing it back a day early so I was hoping you could tell me what total amount will be charged. He said do you want it emailed or printed. I said email is fine and then he walked away again. Like hello, say ok, when I'm done with this customer, I'll email you the copy. You are free to go. Instead I sat outside with my kids for 10-15 min waiting for him to say ok we are good. Nothing. I didn't want to bother him again, for fear of being lashed out at. Then I saw a woman I asked can you help me? I said I'm not sure if I can go or what. She apologized for him. That young man needs to acknowledge people and not be such a dick. I get that attitude from my 13 year old, should not have to get it from an adult. I was overly nice since he looked stressed but that didn't help...
The young man on duty wasn't helpful. He barely said two words to us. He handed me the receipt and I had to ask if we were all set.
The customer service young man was not helpful at all, was condescending and did not explain much of anything concerning after hours return. I would not return here again simply because of this.
Make the key pickup quicker for online checkins
I'm sorry but I work for a uhaul and my husband said the service was slow and aweful. I waited in the car for 20 min before he was even helped and told go ahead and get going home. Our rental was at 8 and he didn't get it until almost 9.
Excellent customer service
Have the equipment available at the location on the day . If equipment is not available then notify renter more than 24 hours in advance.
The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.
General manager at the les paul pkwy location was extremely nice and helpful. Would absolutely reccomend. Thanks!
Have used this location in the past and have always had a good experience. Pleasant folks that want you to be happy with your experience at their establishment.
they suck
Our experience was fantastic! I cannot think of anything that needs improvement. Thanks, U-Haul!
From the online scheduling to the pickup and drop off, the process was seamless and efficient. I chose to go in to pickup the keys to the truck and the U-Haul location had all the proper COVID procedure in place. What a great experience!!! Definitely using their services in the future.
Have agent give details. Use what Gas type. Where Gas cap location Is there a backup camera That kind of stuff
After experiencing bad customer service with U-Haul over on Sentry Drive in Waukesha.I was reluctant to use U-Haul again. But the customer service over at the Highway 164 location was excellent.
Just have the parking lot a little more clean each time a vehicle is inspected. I noticed a few screws on the ground, under the drop-off awning.
Nick was friendly, professional and efficient. Pickup was fast and after hours return was easy.
In and out quickly. Very easy to deal with. Questions answered clearly. No issues.
The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.
We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.
The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.
Great experience
Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.
Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike
The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression
Great experience for this first-time Uhaul user. We rented a 20’ truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won’t hesitate to do it again.
Great and excellent service.
Thank you for your patience and time Sincerely Roderick Branch
Very nice facility with helpful staff.
Was very professional and understanding.I will always choose this U-Haul before any other thanks
It was great place in my time of need
The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.
I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.
Staff was very helpful professional
so far so good . Thanks
Great clean location with a very helpful friendly staff.
I would recommend this place
Perfect experience. We will use it every time we need storage in the Milwaukee area!
The entire process was very professional.
The staff was friendly and knowledgeable.
Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..
Easy access, I was able to take care of the 8tems stores there
Immaculately clean!
Inside accessibility great during inclement weather is very helpful
Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .
The guy that works there was super great! He was kind and helped me through the whole process.
The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.
Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??
All around painless experience.
The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.
The lights did not go on directly in front of our unit... But was very clean and secure
Very helpful, a pleasure to deal with and answered all our questions.
Thanks
Thank you Mr. Lee for being flexible with my move in request while under construction.
Great service, great employees.
They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.
Very nice facility and staff
Very nice facility and staff.
