Customer Reviews for U-Haul Moving & Storage of Les Paul Parkway

Clasificación:

5.0

The virtual sign in is SO easy. The directions are incredibly clear and thorough. With all the pictures, I felt like I was not going to wrongly bear responsibility for anything.

Clasificación:

5.0

Seemed professional

Clasificación:

3.0

There is a pole in this unit...I'm not moved in because I'm not sure if my belongings will all fit.

Clasificación:

2.0

The 15' truck I rented had a check engine light that came on 10 minutes after leaving the lot. We turned around to let the manager know and possibly switch trucks. The manager informed us he was aware of the engine light, said it was a sensor thing, and we would be fine. We confirmed we wouldn't be liable if the engine was in fact needing maintenance and went on our way. It sure would have been nice to know about this BEFORE leaving the lot with the truck.

Clasificación:

3.0

The check in process is sooooo slow. I've used this location twice and both time took over an hour just to get a trailer even with completing the early check in process to speed things up.

Clasificación:

2.0

Only one person working on a Saturday. Not his fault, but the company should require more people to be working on the weekends. We stood in line for a half to both pick up and drop off our vehicle.

Clasificación:

2.0

Customer service is sub-par. On hold to adjust reservation for over 30 minutes, ended up hanging up and calling using the line to say I was making a new reservation, that line answered in 4 minutes. Guy at the location was not friendly at all. In fact, I found him rude. I have worked in the rental industry for many years, I would never hire him to work for me. I was unhooking the trailer I rented under the return tent, when he came up and said, “Ok, so I'm going to have you drive this back over to where you got it from.” Then he proceeded to walk over there. As I pulled around, after having 90% of the trailer unhooked, he pointed to where he expected me to back the trailer in...in between multiple other pieces of equipment with little room for me to maneuver. He didn't politely ask for me to do any of this, didn't apologize that I was already mostly done unhooking the trailer where the signage told me to drop it, never thanked me for my business. Then when I decided to just pull up and not attempt to back it in, out of concern of maybe hitting another piece of equipment, after I unhooked the trailer from my vehicle, he said I was good to go. When I got in my vehicle to drive away, I watched him shake his head at me. Again, completely rude. I will find other places to take my business in the future. I suggest others do the same.

Clasificación:

5.0

Manager was very helpful on how I should go about getting the quote issue figured out and agreed that a few hundred dollars more would have been acceptable but not 1300$

Clasificación:

5.0

Keep it up for them! Thanks! John gawrisch

Clasificación:

5.0

The man who got me checked in was awesome!!! I believe he was the GM

Clasificación:

5.0

Completely satisfied with the drop off of the trailer.

Clasificación:

4.0

Phone app is not the best The lock on the truck with the keys was jammed and I needed help to get the keys. I was told the locks jam sometimes and it's not unusual. That was the worst part.

Clasificación:

5.0

A very positive experience. Nick, Nancy, and others most professional and friendly. Gracias.

Clasificación:

5.0

Great execution and nice people.

Clasificación:

3.0

The truck I rented smelled like a dead body in the cab. The employee working was nice about it apologized to me but it was still disgusting.

Clasificación:

1.0

I dont know where to begin...this was the worst Uhaul experience I've ever had. The truck itself was filthy: sticky steering wheel, garbage on the seats, and reeked of cigarette smoke. I reserved an appliance dolly and furniture dolly and they made me load it by myself into the back of the truck. No one offered to help me whatsoever and it was very heavy and difficult to get up in the truck on my own. NOTHING worked. The radio was static, the clock was unreadable, none of the dashboard lights worked at night except the odometer so I had to hold a flashlight on it while driving at night just to see my speed, the side mirrors wouldn't budge so I couldn't see at all, and the power steering was clearly failing because when my foot was on the break it took 2-3 people to turn the steering wheel right or left. The brakes of the truck made the whole truck shake, NOT TO MENTION that I got PULLED OVER BY THE POLICE because our brake lights were out!! When I brought the truck back I told them all of the things that went wrong with this truck and how it was a miracle I even got my move done, they didn't believe me or even offer some sort of discount to make up for the experience!!! The worker said the brake lights looked on and everything seemed fine....I believe that the sherif and the power steering were proof enough but apparently not. Oh and to top it a off I ended up getting charged for $5 furniture pads that I never reserved nor used. I will NEVER rent from this location again and suggest others don't either unless they begin to maintenance their vehicles properly.

Clasificación:

4.0

Attendant was a little grumpy. Not sure why but would affect my decision to use this business again.

Clasificación:

5.0

Very enjoyable experience will definitely use again

Clasificación:

4.0

The guy in the lot who hooked-up the trailer to my vehicle and confirmed all lights were working - he did a fantastic job. Encountered and fixed some issues with wiring on my side. Refused my tip. Exceptional service!

Clasificación:

4.0

The truck needs work. The steering was all over the place. Scary at times while driving. 1/4 to 1/2 a trun of steering play.

Clasificación:

4.0

Everyone was very polite, but under staffed

Clasificación:

5.0

Super clean and dry storage. I recommend it)

Clasificación:

1.0

The fuel level was wrong at pickup which I brought to their attention and thought it was resolved. When I dropped it after hours they charged me extra fuel charges and when I disputed the charge it charged me anyway. The next day I had to call them to get it straightened out. I got the credit put back on my card but there was complete lack of concern for why it went wrong. I got the impression the overcharges are a regular occurrence.

Clasificación:

5.0

We were not told that dropping a trailer after hours incurred a $20 fee. Yes, it's written in the contract but when we asked about dropping it, no mention. I understand a fee for a truck with mileage and gas but not a trailer! Very unhappy!

Clasificación:

5.0

So far so good.

Clasificación:

4.0

Very stiff door on trailer.

Clasificación:

5.0

The customer service was excellent! This locations extended hours were SUPER helpful. And the value of using the U-HAUL cargo trailer for help moving furniture was outstanding! Would absolutely come back again and recommend this Waukesha location.

Clasificación:

5.0

The customer service was excellent when I first received my unit and was happy with it. I had my stuff in storage for a few months and I believe the hours changed because on a Monday evening they closed around 6-7 in February, which I thought was a bit early. Otherwise I'm happy with my experience.

Clasificación:

5.0

Very quick and enjoyable

Clasificación:

2.0

Service was really slow but the staff was helpful

Clasificación:

3.0

Truck had snow on windshield. No effort to clean it. Truck smelled inside the cabin. Truck was old and beat up. Failed to explain return after hours and the process, such as where the key drop box was located.

Clasificación:

5.0

Lots of space. Plenty of parking spaces and easy access to the truck.

Clasificación:

5.0

Staff was helpful and very friendly. Good work!

Clasificación:

4.0

Smooth experience

Clasificación:

4.0

Clean the inside cabin of the utility van...

Clasificación:

4.0

Painless return, took 3 minutes. Gentleman there super helpful.

Clasificación:

4.0

I had a great experience. Your pickup and return system is well set-up and made the task very easy. I have used U-Haul a number of times over the years and this was by far the easiest.

Clasificación:

5.0

The rental experience went smoothly. The gentleman who took care of us was very friendly and efficient. Thank you. I will be back.

Clasificación:

5.0

Thank you for being quick and courteous in the drop off.

Clasificación:

5.0

Everybody was very helpful they did outstanding job

Clasificación:

3.0

Equipment was full of ice and snow inside and out.

Clasificación:

2.0

The truck worked well and was able to get my move completed. Unfortunately it was the locations service that was lacking. I rented the truck for a 5:30am pick (location isn't open at that time) and an employee told me I could get they keys out of the 24hr box through the app. When I arrived the truck was not out and there were no keys available. Due to the timing of my closing, I wasn't able to pick up the truck till 930, so having less time to pack it, I ended up not arriving to the home on time. As a result of that I paid the moving company extra hours to sit and wait for me since I had them scheduled for 1030. I was polite with the employee when explaining that the truck wasn't there at 530 and his response was that of an “oh well”. I will refer Penske and Budget before referring that location.

Clasificación:

5.0

The rental experience was great. Very friendly, knowledgeable, and efficient customer service. Would definitely use this location again and recommend to anyone would may need your service. Very satisfied!

Clasificación:

4.0

Everything went smoothly I was very pleased with the experience

Clasificación:

5.0

I had a great experience using your truck for moving. My only recommendation would be to brush off the truck before pickup. It took us a bit to get it cleaned off and to even open the backend because of the frozen snow but overall, awesome experience. Employee was courteous at dropoff as well ðŸ'

Clasificación:

5.0

Excellent service - nothing to improve

Clasificación:

4.0

The entire unload car / unhook tow dolly / return truck was very self-service.

Clasificación:

3.0

GMC box truck is a hunk of junk... and you guys actually make your vehicles less safe by adding extra traction control and then when it snows you can get stuck so easily it's ridiculous. I wasted a bunch of money figuring out that the GMC box truck was a piece of shit and then I ran to transit only to find out the traction control actually makes it less safe and I guess that might be hard for some pencil pushers in the higher ups of you hauled your bains to the dumpster understand since they probably have never driven in the fucking snow. I guess I shouldn't be surprised big corporations trying to idiot proof everything...

Clasificación:

2.0

The man who attached the trailer to the truck was in a very bad mood. It was if I interrupted his phone time- personal phone time. he seemed upset more by my not taking the extra insurance- pratically threatened me with "you will have to pay for all of it up front. we dont wait for insurance claimes to come in." He seemed very putout. Later, the next day, after loading the trailer, I had a strong suspicion that it was not attached correctly. I went to another location in Milwaukee to have it checked now that it was full. not only were the chains rusted and old, it was not hooked up correctly and the tires were over 10 psi low. The man at the Waukesha pickup location should have caught this. Very scary since I was getting ready to go across 5 states in winter towing a full trailer.

Clasificación:

4.0

Don't have the check in dude offer to cut mileage if I give him a cash tip

Clasificación:

3.0

The customer service agent that took care of me when I picked up the truck was kind of slow and I had to repeat a couple times my customer information which was frustrating and the truck didn't have the keys in it so I had to go back and speak to the customer service agent again to get the keys

Clasificación:

5.0

Just one comment -- the cargo door of the truck was locked with a combination lock when we picked it up -- which we did not notice before leaving the location as there was no walkthrough with an employee. Unfortunately, I had to wait on hold about 20 minutes (with the call center) before I could get the combination. Perhaps you could improve the method for reaching the individual locations.

Clasificación:

5.0

This location is doing a great job!

Clasificación:

4.0

good staff

Clasificación:

2.0

waited 10-15 minutes for attendant during open hours. return location was not busy so i put keys in drop box and left

Clasificación:

5.0

Move in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. ¡Gracias!

Clasificación:

5.0

Nick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!

Clasificación:

5.0

Clean and I love that I can drive inside to move my items into my room!

Clasificación:

4.0

Couldn't figure out how to cancel autopay in the app.

Clasificación:

1.0

Can't do much if the person working doesn't know how to get you into the building under your 24hr access card. For that happening now I couldn't unload my truck, couldn't pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn't now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!

Clasificación:

3.0

We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.

Clasificación:

5.0

Thank you for prompt help.

Clasificación:

5.0

The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.

Clasificación:

1.0

The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.

Clasificación:

4.0

We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.

Clasificación:

5.0

The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.

Clasificación:

5.0

Great experience

Clasificación:

3.0

Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.

Clasificación:

5.0

Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike

Clasificación:

3.0

The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression

Clasificación:

5.0

Great experience for this first-time Uhaul user. We rented a 20' truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won't hesitate to do it again.

Clasificación:

4.0

Great and excellent service.

Clasificación:

5.0

Thank you for your patience and time Sincerely Roderick Branch

Clasificación:

5.0

Very nice facility with helpful staff.

Clasificación:

5.0

Was very professional and understanding.I will always choose this U-Haul before any other thanks

Clasificación:

5.0

It was great place in my time of need

Clasificación:

5.0

The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.

Clasificación:

1.0

I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don't like what they do then go find a new job. Never questioned why I was leaving.

Clasificación:

5.0

Staff was very helpful professional

Clasificación:

5.0

so far so good . Thanks

Clasificación:

5.0

Great clean location with a very helpful friendly staff.

Clasificación:

5.0

I would recommend this place

Clasificación:

5.0

Perfect experience. We will use it every time we need storage in the Milwaukee area!

Clasificación:

4.0

The entire process was very professional.

Clasificación:

5.0

The staff was friendly and knowledgeable.

Clasificación:

2.0

Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..

Clasificación:

5.0

Easy access, I was able to take care of the 8tems stores there

Clasificación:

5.0

Immaculately clean!

Clasificación:

4.0

Inside accessibility great during inclement weather is very helpful

Clasificación:

5.0

Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .

Clasificación:

5.0

The guy that works there was super great! He was kind and helped me through the whole process.

Clasificación:

5.0

The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.

Clasificación:

4.0

Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??

Clasificación:

5.0

All around painless experience.

Clasificación:

5.0

The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.

Clasificación:

4.0

The lights did not go on directly in front of our unit... But was very clean and secure

Clasificación:

5.0

Very helpful, a pleasure to deal with and answered all our questions.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Thank you Mr. Lee for being flexible with my move in request while under construction.

Clasificación:

5.0

Great service, great employees.

Clasificación:

3.0

They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.

Clasificación:

5.0

Very nice facility and staff