El cliente no dejó un comentario.Kyle J.
Customer Reviews for U-Haul Moving & Storage of Lenexa
Lenexa, KS 66215
(I 35 and 95 TH ST)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The cab was not thoroughly and definitely not sanitized. There was cat hair and the entire cab smelled like cat urine. But everyone worker was so professional and pleasant. Very efficient!Ellen H.
Good experience. Friendly staff. Easy pick-up and return.Brian F.
Chris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.Ricardo C. | First Impressions
Customer did not leave a comment.Scott R.
Customer service was excellent and super easy to do!Julia R.
Chris and Sam are great professionals which made this experience a complete success. Thanks for the great service.Ricardo C.
Get the restrooms Fix. Both of them were out of order.Rufus M.
Customer did not leave a comment.SCOTT LOUIS W.
Chris was excellent to work with.Toni L.
I move or help with moves multiple times in a year. The service I received at this location was exceptional. I will use this U-Haul location for all my moving needs in Kansas City.Blake S.
Customer did not leave a comment.James M.
Clean, fast, friendly service.Randy L.
Customer did not leave a comment.Henry T.
Customer did not leave a comment.Thomas H.
PLEASE REACH OUT TO ME AND FIX THIS. We arrived and the counter person was quick. She could not correct the amount of the billing saying that is was a standard amount. I mentioned that it is not the expected amount that was quoted on the website - $369 vs $430 paid....She said there was nothing she could correct since the contract was already in processing. and closing. NOT A HAPPY CUSTOMER.MICHAEL S.
Customer did not leave a comment.Dane H.
Attempting to reserve a truck through the online/app process was a major headache. First, the website didn't accept my password, which caused me to make a telephone call to U-Haul...30 minutes later I finally get a person who can help. One person at a call center, Susan, was very unhelpful and very rude to me...not what you want to deal with during the stress of moving. Getting the truck at the location was a non-event as I just bypassed the app and went inside to talk to a person. The return of the truck was also a headache. They did allow me to adjust my return time to after hours. They said it would be simple...just follow the link. I clicked on the link, which took me to my account, and my account did not show a reservation. So, I called...again. The person I talked to said I needed to talk with another department, so I was transferred and immediately put on hold. 30 minutes later, still on hold...this is at 10pm after a 13-hr day of moving...at this point, I'm done. I hang up the phone, lock the truck, and drop the key into the key-drop. I did call back the original number and just told them that I was done and going home. I asked them to waive the fee for bypassing the check-in process and they did, which I was thankful for.Ty H.
Appreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! Thank you!Michelle H. | Overall Experience
Customer did not leave a comment.Allan F.
Customer did not leave a comment.LONNIE C.
Customer did not leave a comment.Malinda S.
The only problem was that the driver side visor was broken, but I didn't find out until after checking out.Colby K.
Absolutely top rate to assist us during our daughter's move...Chris was friendly and assisted us the morning of check in due to heavy rain that morning to drop off a few items in share cornerMichelle H.
The gal front desk was super polite and helpfulKevin H.
easy pickupLarry B.
Nothing at this point. I had a great experience and it was very easy.Tim S.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.ELIZABETH H.
Great Job!!!!Lynden P.
Customer did not leave a comment.Debbie H.
Amazing and friendly service. I was greated by name before I could get out of the cab. The entire experience took 5 minutes. That's a great example of how it should always be.JAMES H.
Customer did not leave a comment.Tom K.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.Rachel S.
Customer did not leave a comment.Laportia N.
Customer did not leave a comment.Martin S. | First Impressions
Customer did not leave a comment.Chad P.
Customer did not leave a comment.Martin S.
Customer did not leave a comment.David R. | Overall Experience
Customer did not leave a comment.JOSUE U. | First Impressions
Chris. The man... I always go to him even if it's hr drive... this Jeremy btw good jobJEREMY B.
Customer did not leave a comment.DaiShaile B.
Customer did not leave a comment.George T. | First Impressions
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Pamela K.
Extremely poor customer service by attendant Dylan Koch. His demeanor and responses when asked questions about issues is completely unprofessional and when the inside office was approached, another gentleman was very aggressive with us. We will never use this location again.Brett B.
Everything went fine from pick up to return.Gregory H.
Customer did not leave a comment.JENNIFER LYNN H.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.Donna S. | Overall Experience
Customer did not leave a comment.Vadim P.
Excellent staffMark S.
Great location and excellent staff.Russell L. K.
Customer did not leave a comment.Brendan G.
Customer did not leave a comment.TOURE B.
Customer did not leave a comment.Mark C.
They were noticeably courteous, efficient, and timelyKerby B.
The calculation of miles was incorrect in my original quote and it looks like I was just quoted from one pick up location to the drop off location without any leeway for in between actually picking up my items and dropping off my items.ANDREWPATRICK G.
friendly and helpful staff. easy in & out.Raymond W.
the staff were waiting outside ready to help! They were efficient and quick with unhooking my car and processing that return. Thank you!Kayla M.
Keep up the great work... Thank you for making this easy on us.Scott S.
Customer did not leave a comment.Timothy G.
It was quick and easy no hassleADEEB R.
Customer did not leave a comment.Mark G.
Quick easy process.Craig H.
This is the second time I've done the online check-in. It has been a problem both times and does not work. Very frustrating. Otherwise the experience was good. Friendly staff.Justin L.
I cannot say enough good things about how U-Haul handled my move and then storage and then a second move. The folks at U-Haul moving and storage of Lenexa are top notch A number one. I would recommend them highly to anyone who needs to be going through the process of movingCamela T. | Overall Experience
All good.Douglas W.
Customer did not leave a comment.Scott S.
Alot better from my last experienceZACHARY H.
What a great experience. Never have rented anything before. Like this. It was easy. The van was a joy to drive. Will definitely go back.Kim T.
Customer did not leave a comment.Taye H.
Quick and efficient. Was in a hurry to get things accomplished and GM made things go by super fast and easy. I was able to get everything I needed done in time. ThanksJordan G.
BEWARE - The service truck that came out to service the UHaul leaked oil and left a HUGE oil stain on my driveway and the manager at UHaul, Chris Smith, could have cared less. First of all, I sent him two emails regarding this issue which he totally ignored. Then when I returned the truck, the gentlemen that checked the truck back in was very kind and told me Chris was inside and would help me with the situation. However, when I went in to ask Chris about the situation - he was rude and dismissive. He said what do you want me to do about it and I said send someone out to clean it. His arrogant response was "well I could come out and pour Coke on it." I said you have to be F-ing kidding me that's all you would do and you're telling me that would get rid of it and he said yes. So I decided rather than bother him further, I would do the job for him and I bought Coke and poured it on the oil stain. To my "great" surprise, I ended up with a HUGE Coke stain along with the oil stain which I took video of to show Chris (but cannot find a way to post it here). Needless to say after my son scrubbed the oil stain for hours with various products I purchased myself, the oil stain still did not come up and I face the possibility of losing my security deposit. DO NOT let anyone park their trucks in your driveways. Rent from Enterprise or anywhere else first.Margaret W.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.TONY G.
The staff was very friendly good connection with costumers. The general manager Chris Smith treated like he knows us for long time. Very friendly and very attend to make our time more pleasant. Thanks for everythingJOSE A P. | First Impressions
Customer did not leave a comment.eugene E.
Customer did not leave a comment.YASSINE B.
Check the truck to make sure the A/C actually works.Miguel V.
Customer did not leave a comment.Cory M.
Super nice new truck! Give me that truck everytime!ZACHARY H.
Customer did not leave a comment.KELLY B. | Overall Experience
Everything was easy. The online check in was convenient and the pickup and dropoff were fast. Will definitely use them again.Jeffrey B.
Customer did not leave a comment.MERCEDES A.
Customer did not leave a comment.Samuel V.
Customer did not leave a comment.Brent G.
Try not being so concerned with over charging people and more customer service oriented. Just not the same U-Haul my family has used since 1999.John J.
Customer did not leave a comment.ARRON M.
Nothing. From the guy that checked me out all the way to my truck was 100% great job!!!Charles B.
Customer did not leave a comment.MEGAN S. | Overall Experience
Customer did not leave a comment.Dennis H.
Charged for a lost key when keys were locked in the uhual this is a rip offRobert B.
Absolutely superior, fast setvice. Very well organized and we'll run franchiseStuart M.
Customer did not leave a comment.Rob F.
This location swooped in and saved the day from another location that shouldn't be allowed to be a location.Layne W.
Customer did not leave a comment.Russell K.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Doug D.
Great location and service - the best I've experienced for Uhaul yet. Was almost overcharged as I was a little early - I noticed it and they over-rode the early charge/higher rate. They hooked up the trailer with a caddy and also unhitching was great too!Kevin C.
Customer did not leave a comment.DAVID P.
The trailer has a small vibration compared to others I have rentedKenneth S.
Customer did not leave a comment.Vadym T.
The storage unit facility was great. it was secure, clean, climate controlled,, easy to get in and out of, and the Lenexa staff is a great bunch of people. I looked at several different storage facilities and I am so happy I chose this UHaul. in Lenexa.THOMAS S. | Overall Experience
The trailer needed to sweeped out before I could use it for my furniture moving.Larry C.
Unbelievable how efficient drop off was. With wireless handheld, by the time I had my car in park my contract was already pulled up. I never got out of the car as they disconnected the trailer and handed me converter for signal co tools that they disconnected for me. Was done literally in 3 minutes. Very, very impressive!Greg M.
In and out staff on the ground today were excellent, fast, and politeBrad L.
Was greeted with Smile and shared all the needed info.krishna Mohan M.
No problems. Efficient service.Duane M.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Jesse F.
Customer did not leave a comment.Donna S. | First Impressions
Customer did not leave a comment.ryan s. | First Impressions
Customer did not leave a comment.ROSELIE B. | Online Move In
Customer did not leave a comment.DEB H. | Overall Experience
Customer did not leave a comment.Michael D. | Overall Experience
I had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.ROGER R. | First Impressions
Staff are very helpful and made the process very easy. Thank you!Lee L. | First Impressions
Chris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.Kim N. | First Impressions
Customer did not leave a comment.Patrick M. | First Impressions
Customer did not leave a comment.Mark R. | Online Move In
Customer did not leave a comment.Myron C. | First Impressions
Great facility. The movers I hired loved the elevator and easy access for their truck. The unit was clean and temp controlled. When I emptied out the storage unit all my stuff was in the same condition I left it in. Very easy check in/registration and check out/closing account processes.Brittany M. | Overall Experience
The guy with one hand is EXTREMELY RUDE and unprofessional!! I just wanted to say, I’ve been a customer for two years! Never once have I been late with my $134.99 per month payment, all I ask is to be treated with some respect and customer service! I left on the 13th of the month, they will not prorate a refund whatsoever!! BUT they hit you with another $16.00 fee on the way out the door! Apend you’re money elsewhere!!!jeffrey b. | Overall Experience
Customer did not leave a comment.Valerie J. | Overall Experience
Customer did not leave a comment.Bobby w. | Overall Experience
Staff was helpful and nice!Kendyl B. | Overall Experience
The amount of time and manual labor to traverse the facility to my storage unit was too great. If Amazon ever decides to compete in this space, they will gain incredible marketshare immediately by replacing the push carts with self-propelled carts capable of navigating to a customer's unit without manual assistance.Kyle J. | First Impressions
Customer did not leave a comment.Melissa R. | First Impressions
Customer did not leave a comment.Kortezz D. | Overall Experience
Everyone was so helpful and kind. I so appreciate you making a very tough situation more pleasant.Camela T. | First Impressions
She was very friendly and efficient. Thank you. Jim FranklinJIM F. | First Impressions
Chris the manager and his staff are the best!!!Theresa M. | Overall Experience
I was unable to check initially causing my elderly parents to have to wait in the heat for 45 min. I eventually got the fourth keypad to allow access. I got two small units instead of the size I asked to rent. I am very displeased and would never recommend uhaul to my friends based on this experience.Jeffrey A. | Online Move In
👍👍 very impressed! Clean and well maintained. Highly recommend! Very safe too.KEVIN S. | First Impressions
Customer did not leave a comment.Valerie J. | First Impressions
¡¡¡¡¡¡Muy buen servicio, el personal muy amable ,quede muy satisfecho con el servicio. gracias.Jose C. | Overall Experience
Customer did not leave a comment.Kellyn B. | First Impressions
Nice job by all of the employees I came in contact with.Samuel V. | First Impressions
Customer did not leave a comment.ANA G. | First Impressions
The staff was very friendly and helpful and the facility was convenient and clean.virgie s. | First Impressions
The room I ad should have been discounted. About 10-15% of the space was occupied by what appeared to be a HVAC unit.Matt R. | Overall Experience
Original desk was not knowledgeable and seemed shifty. Made the process unreasonable.Michael A. | First Impressions
Customer did not leave a comment.Michael S. | Overall Experience
Customer did not leave a comment.char w. | First Impressions
Customer did not leave a comment.PAULA O. | Overall Experience
Customer did not leave a comment.RICHARD M. | Overall Experience
It was a phenomenal experienceJenice M. | First Impressions
Clean. Lots of carts to help you move into and out of units.Scott C. | Overall Experience
Great place.Dan C. | Overall Experience
Customer did not leave a comment.Dan C. | First Impressions
Customer did not leave a comment.melissa t. | First Impressions
Customer did not leave a comment.Roberta B. | First Impressions
All the staff there was friendly and attentive and knowledgeable. Chris always followed through and seems to be on top of things well.Tomas M. | Overall Experience
Customer did not leave a comment.KRISTY M. | Overall Experience
Customer did not leave a comment.Kevin C. | First Impressions
Customer did not leave a comment.Lataya W. | First Impressions
Customer did not leave a comment.Andrew B. | Overall Experience
Lots of loading docks and material handling equipment. Clean facility!Lawrence D. | Overall Experience
Chris was awesome getting my rental and storage needs rectified.Stanley R. | First Impressions
I have rented here for 18 years with no issues Great serviceDOUG EUSTON E. | Overall Experience
Customer did not leave a comment.Michelle A. | Overall Experience
Customer did not leave a comment.katie B. | First Impressions
Customer did not leave a comment.Laura W. | Overall Experience
Customer did not leave a comment.Charlean f. | Overall Experience
Chris was extremely helpful, knowledgeable, and it was great to be greeted by him.bridget b. | First Impressions
Thank you for everything! I have already recommended to friendsMargaret L. | Overall Experience
I called in on a Friday morning to rent a truck. I was given a time after work to pick it up. I arrived at the Uhaul dealer in Lenexa and was greeted and immediately served. I then took all of our belongings from our storage unit which was on the premises and moved them. I was assisted with cancellation of our storage unit immediately. What a great staff. I returned the truck 90 minutes later after hours and received an email of all charges. This was so convenient and effortless. Thank you Uhaul for hiring such a great staff and to the staff for all their help and support. Merry Christmas!Lance R. | Overall Experience
Customer did not leave a comment.KAREN P. | Overall Experience
They have a fantastic team. I am saying nothing but a hundred percent out of every employee there. They really make you feel like you are family. Rented another unit from you.RICHARD O. | Overall Experience
Thanks, Chris! You were very helpful!Marjorie L. | Overall Experience
Customer did not leave a comment.SHARRINETTA Q. | Overall Experience
Customer did not leave a comment.larry c. | Overall Experience
Customer did not leave a comment.talia g. | Overall Experience
Customer did not leave a comment.Juidth S. | Overall Experience
Customer did not leave a comment.Havilah N. | Overall Experience
The storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. firstname.lastname@example.org k. | Overall Experience
Just excellentterry w. | Overall Experience
Every time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.Stephanie F. | Overall Experience
Customer did not leave a comment.MICHAEL M. | Overall Experience
Customer did not leave a comment.Melissa J. | Overall Experience
My only problem was trying to reach the office via the telephone.DEBORAH S. | Overall Experience
Customer did not leave a comment.Marjorie L. | First Impressions
Customer did not leave a comment.Fenlon L. | Overall Experience
Customer did not leave a comment.KEVIN H. | First Impressions
Most excellent in all categories! I’ve visited every U-Haul in the KC area and this one is tops!Zane J. | First Impressions
The couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].Keesha S. | Overall Experience
I've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!STACIE M. | Overall Experience
Customer did not leave a comment.Shane B. | Overall Experience
Great place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.Jazmyn K. | Overall Experience
Customer did not leave a comment.mekayla c. | First Impressions
I don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold ofSherry B. | Overall Experience
Customer did not leave a comment.Joe P. | First Impressions
The best staffterry w. | First Impressions
The facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.Karen B. | Overall Experience
Chris and Jared are amazing and made my moving a great experiencekim c. | First Impressions
After we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DBDARRELL B. | Overall Experience
I am so glad to have my stuff out of the U-Haul in lenexa. I never felt comfortable going there nor keeping my valuables there.Heather S. | Overall Experience
The staff member who set us up with our short term storage solution was very helpful. She made the process quick and painless. I would certainly come back to this location if we needed to utilize a storage space in the future.Trent S. | Overall Experience
Customer did not leave a comment.pamela s. | First Impressions
Customer did not leave a comment.Cordell N. | Overall Experience
The staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!THOMAS S. | First Impressions
Big issue..allowing one truck to unload entirely on Storage docks, blocking access to Storage...over and over again. I took 30-day free storage, but, every other trip, trucks took up the whole dock like nobody else existed .Staff told me to asjk them to move...bad plan. I moved to a lot that doesnt allow this behaviour. Your rates are higher, too, so the switch was easy. People are rude, so, a simple call to keep the dock clear for ALL access would have made a difference in my choice as a consumer. You get one shot at doing it right in this competitive market..and, you blew it.david s. | Overall Experience
Had sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.Scott C. | First Impressions
Excellent service...5 stars!Leonardo G. | First Impressions
All the staff were friendly and efficient.Anthony S. | First Impressions
Customer did not leave a comment.Manoj P. | First Impressions
Rachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!Sara K. | First Impressions
Go ChiefsDaniel G. | First Impressions
Customer did not leave a comment.david s. | First Impressions
The male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.Garney H. | First Impressions
Customer did not leave a comment.Nikolas A. | First Impressions
Nice clean business with great staff !!robert z. | First Impressions
Customer did not leave a comment.DAVID H. | First Impressions
Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISMRobert T. | First Impressions
Customer did not leave a comment.Kevin S. | First Impressions
Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.Gregg B. | First Impressions
I recieved the run around when dropping off the uhaul and finding a storage unitSusan C. | First Impressions
The management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!jon m. | First Impressions
Very nice people helpful and convenient have used this location many times and will continueruth h. | First Impressions
It was okay serviceKRISTY M. | First Impressions
Very secure storage and great and friendly staff!!Ann S. | First Impressions
We picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.Lance R. | First Impressions
Very helpfuldiana t. | First Impressions
The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.Marcia C. | First Impressions
Nice, clean and convenientJuwaun L. | Reservation
Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!susan d. | Reservation
Additional Services at this Location
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