Maddie was nice and called me to ask if I still needed a Uhaul trailer. I was late and the other location I rented from ended up renting my trailer to another individual, which was to be expected as I was running 2 hours late. Maddie let me know she had one available and asked if I wanted it. It worked out perfectly. The guys help me get everything attached to the truck. Great location.Jeremy S.
Customer Reviews for U-Haul Moving & Storage of Lenexa
Lenexa, KS 66215
(I 35 and 95 TH ST)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The drop off process was fast and easy. The person who checked in the truck was helpful and friendly. ¡Gracias!Erin M.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.JoAnna B.
El cliente no dejó un comentario.Jeff B.
The key drop box for after hours returns need to be clearly labeled.Chris H.
El cliente no dejó un comentario.katelin B.
I go though the entire check out procedure on my phone with the pictures AND THEY STILL OVERCHARGED ME FOR 1.2 mileage that was entered wrong at pickup. I submitted the picture of the mileage and fuel gauge and received a message that it was updated on records. Cannot believe what UHaul states.Christine K.
Easy returnTex T.
El cliente no dejó un comentario.bernard B.
El cliente no dejó un comentario.Christy L.
El cliente no dejó un comentario.Patrick I.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Ray F.
The equipment I was rented had an issues with the ignition and steering wheel locking. The check in process was not as easy as it also was lead to believe for doing the online check in.Jaryn L.
The return after hours process is a bit messy. I returned the motorcycle trailer and I tried to say it was returned clean but the process didn't accept my photos. In order to complete the process, I had to say it was returned dirty and so I'll need to call the store in the morning to get my $15 reimbursed.JEFFREY C.
El cliente no dejó un comentario.Oscar P.
Colleen with customer service helped with a billing problem and resolved it. She's amazing.Lisa N.
The personnel was helpful but did not align with my previous U-haul experiences where they greet you and are cheerful. Overall they were helpful.Gary C.
Fire the return processing person! This was by far my worst U-haul experience EVER! Rented pick-up that needed to be washed (or at least the windshield cleaned) and had 1/4 tank of gas. I noted the odometer was off by 1 mile, showing 5167 instead of the 5166 miles on the paperwork. I took a picture of the mileage using the U-Haul app (the app would not let me complete it otherwise). I drove the truck a total of 14 miles and put 3 gallons of gas in bringing the tank to 7/16 full. When returning it was told I owed over $120 that included a fuel surcharge and that the truck had to be returned full as per the contract (which would be 25.5 gallons! at $3.999 per gallon or a total of $101.97 for driving it 14 miles!) When I said the truck had a quarter tank to start I was asked if I had any pictures. Then I discovered the pictures I took in the app weren't on my phone! I asked if I could pull up the pictures from the app I was told "I don't think you can, you'll just have to request reimbursement" Realizing this return person was going to charge me over $120 for the "$19.95 per day rental", I produced my copy of the contract that showed a quarter tank then was told 'I'll put the contract on hold and you'll have to go inside" (so much for 'skip the line')". After waiting in line , the total charge was reduced to $44.92 , still showing the 5166 miles as the start mileage. BTW - U-Haul owes me $0.59 for the extra mile I was charged for.Gary F.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.Allen C.
Always happy with the service here.James B.
El cliente no dejó un comentario.Cody J.
None at this time. Thank you.Alexander T.
El cliente no dejó un comentario.Andrea K.
El cliente no dejó un comentario.Jeffrey N.
quick and easyKim R.
El cliente no dejó un comentario.Javier P.
The service, professionalism and friendliness of the staff was great.James W.
These employees actually work at being professional and courteous. This is not common in most retail environments. If U-Haul corporate wants this behavior to continue, these employees should be recognized and rewarded for being above bar.Chris H.
El cliente no dejó un comentario.Debra W.
El cliente no dejó un comentario.SAMUEL T.
El cliente no dejó un comentario.THOMAS C.
Once I got to my new location, the truck began having mechanical issues that caused the engine to die when idling. I barely got it back to the UHaul store and if I hadn't been able to get the truck to limp all the way back, the roadside assistance was going to be a 2 hour wait!! Very poor maintenance of their fleet and the advertisement of roadside assistance getting there promptly is a joke.Johnny F.
El cliente no dejó un comentario.AnneE P.
Great staff at the Lenexa Marshal Rd location. Great location with a circular setup. Got out of there today like a pit stop. Getting back was a bit slower checking in. I would not go to any other U haul.JOHN G.
Staff was very friendly and helpful 🙂Darryl J.
Everyone was friendly and helpful. The store was clean and well kept. The equipment got the job done. Drop off was quick and easy. All the bases were well-covered.MALCOLM B.
El cliente no dejó un comentario.PAUL W.
Thank you for your great service and smooth check in and check out.Thomas C.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.Phillip F.
El cliente no dejó un comentario.Steven T.
friendly place had no problemsLARRY C.
I moved into U Haul Lanexa, in a 15 ft U Haul Truck / Out of a 15 ft Extra Space Storage Unit. who's monthly rent was $80.00 a month. I rented a 15 ft U Haul Truck to move into the Lenexa U Haul facility. I moved out of Lenexa U Haul storage in a 15 ft truck, into a 15 ft storage space at B&B STORAGE I'n Cheney Ks For $75.00 per month. BOTTOM LINE: I was extremely over charged (PREDATORY PRICEING) for what was supposed to be a 15 ft storage unit. Chris Smith charged me for TWO units 1124 & 1126 ?????? I never understood that. The reason I had to put things in storage was that I had a hospital bill of $234,000.00 in 2018 and another $38,000.00 in 2019. I am 82 yrs old, and disabled, and was not able to help or see the units plural instead of the one 15ft storage I asked for. The two helpers I hired to move me didn't ask or care. IN CLOSING: I FEEL THAT I HAVE BEEN TAKEN ADVANTAGE O F. THE REASON I HAVE TAKEN TIME TO ANSWER YOUR MOVE OUT QUESTION MOVE.OUT EXPERIENCE IS THAT I HAVE TAKEN THE TIME TO DISCUSS MY PLIGHT WITH THE AUTHORITIES AS FOLLOWS: AARP SENIOR ADVISORS DISABLED SENIOR CARE BETTER BUSINESS BUREAU CONSUMER AFFAIRS SECRETARY OF STATE THE ATTORNEY GENERAL. I have been advised that a logical solution to our conundrum should be based on the storage fees that I paid pre $80.00 at Extra Space Storage, and post B&B Storage $75.00 presently. That I Should settle for a remembursement of $100.00 Per month for the months I paid over $200.00 per month for storage at the Lanexa I HAUL FACILITY. THANKING YOU IN ADVANCE FOR YOUR KIND CONSIDERATION. A.S.A.P. Bob T.Robert T.
In out and doneEugene Betty R.
El cliente no dejó un comentario.Casey E.
El cliente no dejó un comentario.Devin S.
El cliente no dejó un comentario.Dale R.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Vince B.
El cliente no dejó un comentario.Jason G.
Always left me satisfied!ZACHARY H.
Staff are always friendly, professional. Inventory seems to be full. Clean facility. Overall happy to rent here every time.emil A.
Very Professional and very ThoroughAlonzo P.
El cliente no dejó un comentario.Chris H.
Staff was very professional and represented the U-Haul company in a positive light.Jack M.
El cliente no dejó un comentario.Luis B.
This was the best U Haul experience ever If your not close its worth the extra few milesRobert E.
Work on the website/app to return the rental. It was had to navigate and took to long to go through.Mariya P.
The customer service was fantastic. Great people to work with. Got me in and ready to go in lease then 5 min. And when I returned the trailer it just took a min and I was on my way. I would highly recommend this location to anyone needing to rent a trailer or truck.Dean G.
Very quick and easy return working with real people instead of an online check in!John H.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.Nathan L.
El cliente no dejó un comentario.Kenneth B.
Nothing!! Keep doing what you are doing!!!Stephen S.
I was instructed to call the location manager to discuss the dead battery, but still have not heard back! it cost a lot of money and batteries should be maintained!! it was over 3 years old and was not fun!!JEANNIE T.
El cliente no dejó un comentario.JennyMcMillen M.
Everything was fast, clean and efficient!!william D.
Great experience start to finish..!James G.
very efficient in hooking up the trailer and unhooking it for me.Joseph S.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Matt B.
El cliente no dejó un comentario.Ariel E.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.Gary S.
Did the mobile pick up/return but couldn't find the orange box to return said keys, three other people were in the same position as me. We all had to find a U-Haul employee who just took the keys. Good experience overall, just hard to find/return keys.McKenna E.
El cliente no dejó un comentario.morgan S.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.linda M.
Everyone I had contact with today was nice and professional.John M.
El cliente no dejó un comentario.Juan N.
El cliente no dejó un comentario.Messan M.
Was able to get a Uhaul last minute on a Saturday. Customer service was quick and friendly!Darianne H.
El cliente no dejó un comentario.Kim P.
Robert Bobby was very helpful and professional.Doug W.
El cliente no dejó un comentario.Bryan L.
No need to do anything to improve. It is already the best. Thank you so much.Rajeev S.
El cliente no dejó un comentario.Kelly S.
Employees were great and very helpful during check out and check in.Randy H.
The door on the back was very difficult to open and close. The ramp was also hard to get all the way out and in. Luckily, I had other people because both issues required two people to operate. Also, I was told to have it returned right when they opened to avoid additional fees. I was there when they opened and was still charged an additional day. Customer service when picking up the truck was excellent!Amanda P.
Just got off make sure wiper blades are clean and workable and if it is returned dirty they shouldn't need to hose it down for a while overall greatJohn N.
I feel like I paid way to much for a local move.Nick A.
Pick-up was quick and easy! The staff were super helpful, even with the changes I had to make.Yia Y.
Thanks guys!Briget O. | First Impressions
El cliente no dejó un comentario.Joel P. | Overall Experience
El cliente no dejó un comentario.RENDLE B. | First Impressions
The manager and his staff are top notch!!! All your Uhaul facilities should come train with them for a week to learn good customer service!!!STACEY B. | First Impressions
El cliente no dejó un comentario.DAVID H. | First Impressions
El cliente no dejó un comentario.Alyssa B. | Overall Experience
I have always had excellent service and support from this facility. Gracias.Darren F. | Overall Experience
El cliente no dejó un comentario.SARAH W. | First Impressions
El cliente no dejó un comentario.Megan B. | First Impressions
You have an absolutely amazing staff at this location. In what was a stressful move for me, your team took away my stress and made it an easy transition for me. Thanks to the desk person…I wish I could remember his name… who got me into a bigger storage unit than I signed up for and which I definitely needed. And thanks to Jared (sp?), the person who helped check in our transport and truck, for all his help and for welcoming me back home to KC after my 8 years of absence. You have an incredible team.Kimberly M. | First Impressions
El cliente no dejó un comentario.David K. | Overall Experience
El cliente no dejó un comentario.Randy B. | Overall Experience
Outstanding customer service!Samuel V. | Overall Experience
El cliente no dejó un comentario.Deanna A. | Overall Experience
El cliente no dejó un comentario.Michele T. | Online Move In
El cliente no dejó un comentario.Loren H. | First Impressions
El cliente no dejó un comentario.Pame N. | Overall Experience
They didn't fix my 24 hour access, so three nights in a row, after having surgery, I was forced to move myself due to movers getting tired of not being able to unload my truck. No one answered the 24 hot line, emergency line, nothing. I've been trapped in their elevator at least 3 times. First two times, no answer on the ejector emergency line, not the facility, nor the facilities emergency line. Took 3 calls on the elevator just to get someone to answer, then they act as if it was just normal. My work schedule didn't match with their facility. To keep me from getting more frustrated with them, trying to just get me out of his face, he told me I would be reimbursed for the days not used, if I excited before the next bill. Then the same guy turned around and said he didn't say it upon my move out. NEVER EVER GOING BACK TO THAT FACILITY AGAIN. but the one on BLUE RIDGE, NOW THAT'S MY SPOT.Ronnie M. | Overall Experience
El cliente no dejó un comentario.michael m. | Overall Experience
El cliente no dejó un comentario.Emma G. | Overall Experience
El cliente no dejó un comentario.DAVID R. | Online Move In
Staff is going above and beyond trying to help ! Bravo to them in this time of trial .ATTAYA U. | First Impressions
El cliente no dejó un comentario.Alan T. | Overall Experience
El cliente no dejó un comentario.DEBRA A. | First Impressions
El cliente no dejó un comentario.Rebecca S. | Overall Experience
I like that I didn't need to check in with anyone but the check in and out keypad system was unclear and confusing. I could barely read the words on the screen and ended up accidentally setting off an alarm because I didn't understand what to do. I think an app (with very clear instructions upon download) that allows you to tap in with your phone instead of having to use a keypad would be better. It's also going to be difficult to keep track of the code since it's not something you get to chose yourself. I know I'll be digging through my email trying to find it anytime I need to grab something from storage.Danielle W. | Online Move In
I really like the area where people can leave things they don't want anymore and for someone else can use I'm all about recycling it's a great ideaPaul M. | First Impressions
El cliente no dejó un comentario.Emma G. | First Impressions
El cliente no dejó un comentario.George T. | First Impressions
El cliente no dejó un comentario.Clayton N. | Overall Experience
El cliente no dejó un comentario.Aden N. | First Impressions
We have nothing but to say after our initial set up. We had reserved 2 larger units but when we got there they had to give a 4 smaller units. Not sure what reserve means to you guys but we got the units and all went well from there! Thank you!!! We will recommend you highly!!!Charles R. | Overall Experience
The U-Haul we stored our household item while we waited for our house to finish was perfect. The facility was clean, convenient and reasonable. The staff was pleasant to work with.virgie s. | Overall Experience
El cliente no dejó un comentario.pearl o. | First Impressions
El cliente no dejó un comentario.francisco s. | First Impressions
El cliente no dejó un comentario.Maggie K. | Overall Experience
El cliente no dejó un comentario.Robert B. | First Impressions
El cliente no dejó un comentario.Jonathan F. | First Impressions
Elevator was broken, there are 3 keypads to get in, but only one is the correct one for registering unit, unit was located in the farthest corner without any notification ahead of time. Wasn't able to switch to any other nearby locations due to availability. As incredibly convenient and great a month of free storage was, our situation just didn't work out in our favor.Kevin D. | Online Move In
We actually didn't move in but your system thinks we just moved in. For some reason it thought my cc pin expired but it had not. But maybe it expired in your system. My wife had to give you her cc. So that was a bit of a hassle.BRIAN P. | First Impressions
Colleen Gadwood has always gone above and beyond to help. I am very grateful for all her help.PEGGY D. | First Impressions
El cliente no dejó un comentario.David M. | Overall Experience
Safe, secure. The staff were extremely pleasant, knowledgeable, and helpful!WOJCIECH P. | Overall Experience
The security is amazing and this is why I stay here. I know my belongings are safe.CARY W. | First Impressions
Waited a long time to check out because staff seemed unable to help people ahead of me. Many customers were frustrated....one of U-Haul's clerks kept repeating she ''was new'' and couldn't do that. Staff was under-trained in my humble opinion. In Feb. communication w/Uhaul drop-off sites was not well stated. On-line and by phone only info we could get was that there was NOT a drop off station near my new address. My personal friends had to take trailer WAAAAAYYYY outta' their way and drop off when it was not shown to have a drop-off right here in Valley Center less than 3 blocks from my new home........Frustratingdebbie b. | Overall Experience
El cliente no dejó un comentario.Preston B. | First Impressions
This was the cleanest and friendliest storage facility I have ever been inMARY S. | First Impressions
El cliente no dejó un comentario.STEVE G. | First Impressions
Everything was just fine thank for everythingKevin W. | First Impressions
Chris and his crew were extremely welcoming, friendly, and helpful. They addressed all of our storage needs and took great care of us.Alyssa B. | First Impressions
El cliente no dejó un comentario.Robert H. | Overall Experience
The employees are wonderful at the Lenexa location. Its very clean. Clean bathrooms if needed while loading and unloading your truck. Very safe and convenient. Much better to be inside with your storage than to be outside in the weather. Colleen and Chris are wonderful mgrs. They have flat dollies to help you get your job done faster.susan d. | Overall Experience
We'd still be them but they kept raising prices every year.diana t. | Overall Experience
Excellent service !!!Ninh B. | First Impressions
El cliente no dejó un comentario.Gloria O. | First Impressions
El cliente no dejó un comentario.MILTON M. | Overall Experience
Chris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.Ricardo C. | First Impressions
Appreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! ¡Gracias!Michelle H. | Overall Experience
El cliente no dejó un comentario.Martin S. | First Impressions
El cliente no dejó un comentario.David R. | Overall Experience
El cliente no dejó un comentario.JOSUE U. | First Impressions
El cliente no dejó un comentario.George T. | First Impressions
El cliente no dejó un comentario.Donna S. | Overall Experience
I cannot say enough good things about how U-Haul handled my move and then storage and then a second move. The folks at U-Haul moving and storage of Lenexa are top notch A number one. I would recommend them highly to anyone who needs to be going through the process of movingCamela T. | Overall Experience
The staff was very friendly good connection with costumers. The general manager Chris Smith treated like he knows us for long time. Very friendly and very attend to make our time more pleasant. Thanks for everythingJOSE A P. | First Impressions
El cliente no dejó un comentario.KELLY B. | Overall Experience
El cliente no dejó un comentario.MEGAN S. | Overall Experience
The storage unit facility was great. it was secure, clean, climate controlled,, easy to get in and out of, and the Lenexa staff is a great bunch of people. I looked at several different storage facilities and I am so happy I chose this UHaul. in Lenexa.THOMAS S. | Overall Experience
El cliente no dejó un comentario.Donna S. | First Impressions
El cliente no dejó un comentario.ryan s. | First Impressions
El cliente no dejó un comentario.ROSELIE B. | Online Move In
El cliente no dejó un comentario.DEB H. | Overall Experience
El cliente no dejó un comentario.Michael D. | Overall Experience
I had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.ROGER R. | First Impressions
Staff are very helpful and made the process very easy. ¡Gracias!Lee L. | First Impressions
Chris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.Kim N. | First Impressions
El cliente no dejó un comentario.Patrick M. | First Impressions
El cliente no dejó un comentario.Mark R. | Online Move In
El cliente no dejó un comentario.Myron C. | First Impressions
Great facility. The movers I hired loved the elevator and easy access for their truck. The unit was clean and temp controlled. When I emptied out the storage unit all my stuff was in the same condition I left it in. Very easy check in/registration and check out/closing account processes.Brittany M. | Overall Experience
The guy with one hand is EXTREMELY RUDE and unprofessional!! I just wanted to say, I've been a customer for two years! Never once have I been late with my $134.99 per month payment, all I ask is to be treated with some respect and customer service! I left on the 13th of the month, they will not prorate a refund whatsoever!! BUT they hit you with another $16.00 fee on the way out the door! Apend you're money elsewhere!!!jeffrey b. | Overall Experience
El cliente no dejó un comentario.Valerie J. | Overall Experience
El cliente no dejó un comentario.Bobby w. | Overall Experience
Staff was helpful and nice!Kendyl B. | Overall Experience
The amount of time and manual labor to traverse the facility to my storage unit was too great. If Amazon ever decides to compete in this space, they will gain incredible marketshare immediately by replacing the push carts with self-propelled carts capable of navigating to a customer's unit without manual assistance.Kyle J. | First Impressions
El cliente no dejó un comentario.Melissa R. | First Impressions
El cliente no dejó un comentario.Kortezz D. | Overall Experience
Everyone was so helpful and kind. I so appreciate you making a very tough situation more pleasant.Camela T. | First Impressions
She was very friendly and efficient. Thank you. Jim FranklinJIM F. | First Impressions
Chris the manager and his staff are the best!!!Theresa M. | Overall Experience
I was unable to check initially causing my elderly parents to have to wait in the heat for 45 min. I eventually got the fourth keypad to allow access. I got two small units instead of the size I asked to rent. I am very displeased and would never recommend uhaul to my friends based on this experience.Jeffrey A. | Online Move In
very impressed! Clean and well maintained. Highly recommend! Very safe too.KEVIN S. | First Impressions
El cliente no dejó un comentario.Valerie J. | First Impressions
¡¡¡¡¡¡Muy buen servicio, el personal muy amable ,quede muy satisfecho con el servicio. gracias.Jose C. | Overall Experience
El cliente no dejó un comentario.Kellyn B. | First Impressions
Nice job by all of the employees I came in contact with.Samuel V. | First Impressions
El cliente no dejó un comentario.Ana M G. | First Impressions
The staff was very friendly and helpful and the facility was convenient and clean.virgie s. | First Impressions
The room I ad should have been discounted. About 10-15% of the space was occupied by what appeared to be a HVAC unit.Matt R. | Overall Experience
Original desk was not knowledgeable and seemed shifty. Made the process unreasonable.Michael A. | First Impressions
El cliente no dejó un comentario.Michael S. | Overall Experience
El cliente no dejó un comentario.char w. | First Impressions
El cliente no dejó un comentario.PAULA O. | Overall Experience
El cliente no dejó un comentario.RICHARD M. | Overall Experience
It was a phenomenal experienceJenice M. | First Impressions
Clean. Lots of carts to help you move into and out of units.Scott C. | Overall Experience
Great place.Dan C. | Overall Experience
El cliente no dejó un comentario.Dan C. | First Impressions
El cliente no dejó un comentario.melissa t. | First Impressions
El cliente no dejó un comentario.Roberta B. | First Impressions
All the staff there was friendly and attentive and knowledgeable. Chris always followed through and seems to be on top of things well.Tomas M. | Overall Experience
El cliente no dejó un comentario.KRISTY M. | Overall Experience
El cliente no dejó un comentario.Kevin C. | First Impressions
El cliente no dejó un comentario.Lataya W. | First Impressions
El cliente no dejó un comentario.Andrew B. | Overall Experience
Lots of loading docks and material handling equipment. Clean facility!Lawrence D. | Overall Experience
Chris was awesome getting my rental and storage needs rectified.Stanley R. | First Impressions
I have rented here for 18 years with no issues Great serviceDOUG EUSTON E. | Overall Experience
El cliente no dejó un comentario.Michelle A. | Overall Experience
El cliente no dejó un comentario.katie B. | First Impressions
El cliente no dejó un comentario.Laura W. | Overall Experience
El cliente no dejó un comentario.Charlean f. | Overall Experience
Chris was extremely helpful, knowledgeable, and it was great to be greeted by him.bridget b. | First Impressions
Thank you for everything! I have already recommended to friendsMargaret L. | Overall Experience
I called in on a Friday morning to rent a truck. I was given a time after work to pick it up. I arrived at the Uhaul dealer in Lenexa and was greeted and immediately served. I then took all of our belongings from our storage unit which was on the premises and moved them. I was assisted with cancellation of our storage unit immediately. What a great staff. I returned the truck 90 minutes later after hours and received an email of all charges. This was so convenient and effortless. Thank you Uhaul for hiring such a great staff and to the staff for all their help and support. Merry Christmas!Lance R. | Overall Experience
El cliente no dejó un comentario.KAREN P. | Overall Experience
They have a fantastic team. I am saying nothing but a hundred percent out of every employee there. They really make you feel like you are family. Rented another unit from you.RICHARD O. | Overall Experience
Thanks, Chris! You were very helpful!Marjorie L. | Overall Experience
El cliente no dejó un comentario.SHARRINETTA Q. | Overall Experience
El cliente no dejó un comentario.larry c. | Overall Experience
El cliente no dejó un comentario.talia g. | Overall Experience
El cliente no dejó un comentario.Juidth S. | Overall Experience
El cliente no dejó un comentario.Havilah N. | Overall Experience
The storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. email@example.com k. | Overall Experience
Just excellentterry w. | Overall Experience
Every time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.Stephanie F. | Overall Experience
El cliente no dejó un comentario.MICHAEL M. | Overall Experience
El cliente no dejó un comentario.Melissa J. | Overall Experience
My only problem was trying to reach the office via the telephone.DEBORAH S. | Overall Experience
El cliente no dejó un comentario.Marjorie L. | First Impressions
El cliente no dejó un comentario.Fenlon L. | Overall Experience
El cliente no dejó un comentario.KEVIN H. | First Impressions
Most excellent in all categories! I've visited every U-Haul in the KC area and this one is tops!Zane F. | First Impressions
The couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].Keesha S. | Overall Experience
I've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!STACIE M. | Overall Experience
El cliente no dejó un comentario.Shane B. | Overall Experience
Great place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.Jazmyn K. | Overall Experience
El cliente no dejó un comentario.mekayla c. | First Impressions
I don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold ofSherry B. | Overall Experience
El cliente no dejó un comentario.Joe P. | First Impressions
The best staffterry w. | First Impressions
The facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.Karen B. | Overall Experience
Chris and Jared are amazing and made my moving a great experiencekim c. | First Impressions
After we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DBDARRELL B. | Overall Experience
I am so glad to have my stuff out of the U-Haul in lenexa. I never felt comfortable going there nor keeping my valuables there.Heather S. | Overall Experience
The staff member who set us up with our short term storage solution was very helpful. She made the process quick and painless. I would certainly come back to this location if we needed to utilize a storage space in the future.Trent S. | Overall Experience
El cliente no dejó un comentario.pamela s. | First Impressions
El cliente no dejó un comentario.Cordell N. | Overall Experience
The staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!THOMAS S. | First Impressions
Big issue..allowing one truck to unload entirely on Storage docks, blocking access to Storage...over and over again. I took 30-day free storage, but, every other trip, trucks took up the whole dock like nobody else existed .Staff told me to asjk them to move...bad plan. I moved to a lot that doesnt allow this behaviour. Your rates are higher, too, so the switch was easy. People are rude, so, a simple call to keep the dock clear for ALL access would have made a difference in my choice as a consumer. You get one shot at doing it right in this competitive market..and, you blew it.david s. | Overall Experience
Had sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.Scott C. | First Impressions
Excellent service...5 stars!Leonardo G. | First Impressions
All the staff were friendly and efficient.Anthony S. | First Impressions
El cliente no dejó un comentario.Mackenzie W. | Overall Experience
El cliente no dejó un comentario.Manoj P. | First Impressions
The store Mgr. His wondefull group are the best. I would very much recoment this particilar store, GOD BLESS EVERY BODY.CESAR N. | Overall Experience
Rachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!Sara K. | First Impressions
Rat poison trap in unit upon opening. Building alarm periodically would go off while in unit.ERIN P. | Overall Experience
Go ChiefsDaniel G. | First Impressions
El cliente no dejó un comentario.david s. | First Impressions
El cliente no dejó un comentario.Jeri C. | Overall Experience
El cliente no dejó un comentario.LUE S. | Overall Experience
El cliente no dejó un comentario.tiffany t. | Overall Experience
Chris is a great guy, very professional and treats everyone in a very nice manner. You should be proud to have him as your Manager, great Ambassador to U-Haul. Shouts out for Colleen as well, good person and does a great job as well. John McCarthyJohn M. | Overall Experience
El cliente no dejó un comentario.Tony K. | Overall Experience
The male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.Garney H. | First Impressions
El cliente no dejó un comentario.MARCIA B. | Overall Experience
El cliente no dejó un comentario.Nikolas A. | First Impressions
El cliente no dejó un comentario.nancy s. | Overall Experience
Nice clean business with great staff !!Shay T. | First Impressions
This is our 4 time to use this facility and great staff and availability.DEBBIE S. | Overall Experience
It's been a great experience. The carts made it really convenient. The locker and surrounding area was clean. The staff was helpful. What more could you ask for.bruce c. | First Impressions
It was a very underwhelming experience, with several issues getting into my storage unit. The staff did their best to help, but was not clear in communicating or giving directions. The facility had several broken carts, and was not easy to navigate.Mackenzie W. | First Impressions
El cliente no dejó un comentario.CAROL R. | Overall Experience
El cliente no dejó un comentario.kerry g. | Overall Experience
Chris Smith and Colleen at the Lenexa location rock. I really appreciated the both of them and the help they provided.Ashley A. | Overall Experience
El cliente no dejó un comentario.Debbie B. | Overall Experience
El cliente no dejó un comentario.GERALD H. | Overall Experience
El cliente no dejó un comentario.Tony K. | First Impressions
El cliente no dejó un comentario.DAVID H. | First Impressions
El cliente no dejó un comentario.Serina F. | Overall Experience
Everyone was so nice and friendly during my wakeful move.Ruth S. | Overall Experience
Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISMRobert T. | First Impressions
El cliente no dejó un comentario.Ronnie E. | Overall Experience
El cliente no dejó un comentario.adam v. | Overall Experience
El cliente no dejó un comentario.barbara s. | Overall Experience
El cliente no dejó un comentario.Kevin S. | First Impressions
We had a great experience here. Would use again.greg p. | Overall Experience
Made a mistake when I set things up and they were more than happy to help and change it!Raymond M. | First Impressions
Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.Gregg B. | First Impressions
Friendly and frictionless.patrick k. | Overall Experience
One of the best U-Haul locations I have ever used. Great customer service!Jose R. | Overall Experience
The staff was awesome. The unit is overpriced.ann h. | Overall Experience
your one way rental trucks need cruise control!Eddie K. | First Impressions
Everyone there were assholes . I like the Olathe facility better and should have stayed thereEssence N. | Overall Experience
I did not appreciate the storage cutting my lock off and placing no lock so my items were left in the storage unsecured for more than 24 hours.Scherell M. | Overall Experience
Customer service was outstanding. I will use them again in the future.Jose R. | First Impressions
very friendlySTEPHANIE G. | Overall Experience
I recieved the run around when dropping off the uhaul and finding a storage unitSusan C. | First Impressions
Very friendly. And very helpful good choice!!!!Ronzell W. | First Impressions
Excellent U-Haul Outlet.Jehan Z. | Overall Experience
I had a ton of questions and even ended up changing my storage reservation to a larger unit, and they were extremely helpful and answered all my questions. It's the best experience I've had before.Samantha H. | First Impressions
You all do a fantastic job. Your services were just what we needed at a stressful time. Thank you!!!Linda S. | Overall Experience
Just wish since we removed items before the month had ended- it would have been prorated and we would have gotten a partial refundtammy f. | Overall Experience
Everything was great. Staff was always very friendly.Jennifer H. | Overall Experience
Could never get through to anyone on the phone and emails took days to get a reply.Sandra M. | Overall Experience
NaDana G. | Overall Experience
Great service and polite people.greg p. | First Impressions
Ended up using the facility much longer than anticipated but never had a problem with the unit access or the people in the office. Ms Colleen was always readily available whenever there were concerns.Patty E. | Overall Experience
We were just so pleased by EVERY aspect of the service we received yesterday. Moving is stressful, and you company helped make it all so much easier. Thank you, Chris and team.Linda S. | First Impressions
Very professional and courteous staff. Very helpful to explain procedures and use of the facility.Ted S. | First Impressions
Absolutely the best staff around!Fred A. | Overall Experience
The management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!jon m. | First Impressions
Very nice people helpful and convenient have used this location many times and will continueruth h. | First Impressions
Storage manager, Colleen, was very easy to work with. It was also very helpful to learn about the one month free offer for the unit when we were not able to immediately move into our new apt.Jarred E. | Overall Experience
I had mold in my unit, no water leaks or liquid spills. I met U-Haul insurance adjuster, he took pictures and made notes and they never followed up with me on anything. I followed up several times.STACEY F. | Overall Experience
Best staff thanksAhmed M. | Overall Experience
Do not expect U-Haul to follow their own financial guidelines. They will disclose your private account information to anyone that knows you. We moved our stuff out and to another facility.stephaine c. | Overall Experience
ExcelenteSourabh K. | Overall Experience
Really nice experience! I felt safe and comfortable using this UHaul storage and I'll definitely use it again when I need to. VeronicaVeronica W. | Overall Experience
I was very pleased with my experience with this storage facility. Move-in and move-out were convenient, and access was never an issue.Tyler W. | Overall Experience
Thank you for all of your help and assistance.glen s. | Overall Experience
More than once we have worked with this facility. The staff is extremely helpful and informative when any questions arise. We have worked with Colleen each time. She has always been very helpful!Jarred E. | First Impressions
Everything went smoothly and they prepared my final bill while I loaded the trailer from the storage unit rather than making me stand in line.Barry E. | Overall Experience
The staff are very rude. They double charged my card and enrolled me in auto pay without my knowledge. The manager is very unprofessional and other customers steal from your trailer while on camera.Alexis R. | Overall Experience
Great customer service. We selected the Lenexa location for our repeat business even though there are locations closer to our housedeb s. | First Impressions
Chris is amazing with customer service!!!mary r. | Overall Experience
It was okay serviceKRISTY M. | First Impressions
I liked the convenience of this storage unit. I would not go in the dark or by myself. The fact that there was a dead body in the same complex was frightening to me.kathryn j. | Overall Experience
GraciasShacore N. | Overall Experience
Great experience. Facility was well maintained and the staff was friendly and extremely helpful.paul b. | Overall Experience
Our move and short-term storage went very smoothly. There were no problems and staff was helpful in every way.Pamela P. | Overall Experience
Very secure storage and great and friendly staff!!Ann S. | First Impressions
The staff and manager were very friendly and even though had to wait in line for like 30 min they tried to keep things moving and VERY FRIENDLYHeidi M. | Overall Experience
Colleen the mgr and entire staff are very helpful and courteous. Easy to work with and great communicators. If I need storage in this area again, I will go back to this UHaul Storage in Lenexa, KS.GARY G. | Overall Experience
Clean & well maintained. Friendly staff.Ann G. | Overall Experience
Uhaul had a great promotion that allowed us to store our stuff for free with the rental of a one way truck rental. When we got there, the staff was friendly and knowledgeable.Joel S. | Overall Experience
This was my second positive interaction while renting a storage unit. Staff is very friendly and helpful!Julie B. | First Impressions
We picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.Lance R. | First Impressions
Your staff was excellent. They ran around for me and the other customers. It is greatly appreciated.Marie H. | Overall Experience
I was excited to earn a Free month of Storage when my family moved from COLORADO. I was very impressed by how clean the bathrooms are in the storage unit, and how clean everything is. Very polite.Arminta G. | First Impressions
Everything was great!JOHN G. | Overall Experience
Very friendly and helpful staffjennie m. | First Impressions
Very helpfuldiana t. | First Impressions
The employees we worked with were fantastic! So happy to know good customer service is still valued. We were very impressed with the services!Pamela P. | First Impressions
The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.Marcia C. | First Impressions
The staff was amazing and courteous! Especially the gentleman I dealt with at he counter when I signed up for the unit.rosy k. | Overall Experience
Even though I didn't need my storage unit any longer it was helpful to have the carts as a courtesy. The donation area was a great catch as Well! As a bonus we had a live band playing their rehersalArminta G. | Overall Experience
Thank you for you ease of use during a nerve wracking time!rosy k. | First Impressions
Great serviceRochelle C. | Overall Experience
The facility and staff are fine. The corporate policies are horrible. 3+ year customer late 1 time and received $20 fee and letters were sent to 2nd contact. You lost a customer for these policies.JEFFREY W. | Overall Experience
I couldn't be happier with my U-Haul experience from Arizona to Kansas and the storage opportunity. I really liked the security available with my storage! Thumbs up all the way around! ¡Gracias!Sarah K. | Overall Experience
Nice, clean and convenientJuwaun L. | Reservación
Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!susan d. | Reservación
I received the best customer service. during a stressful move Uhaul and its employees came to my rescue and made my move a lot less complicated. I appreciate all the help and the wonderful service!Shaia M. | Reservación
Were very helpful in getting us set up on short notice.Chad S. | Overall Experience
Your units are overpriced.Matthew R. | Overall Experience
A generally good experience. Access times were appropriate for my needs. Occasionally there was a bit of a wait time when needing to speak with someone in the office but the staff was friendly.Curt P. | Overall Experience
Everything went smooth and all the representatives were extremely helpful and professional. Thank you all for working with us.Sarah K. | Reservación
Great experience! Clean storage facility, friendly and attentive staff, and great location. Would recommend to friends and family!benjamin b. | Overall Experience
I ended up not renting a storage unit at this time but more than likely will be in the near future. I tried to cancel online but could not find the option.REBECCA W. | Reservación
GreatDorothy R. | Reservación
Chris, the manager, is quite honestly the easiest person to deal with and this also reflects in his staff. They are kind, professional, and easy going when you need help. I'll be back if need be.katherine a. | Overall Experience
Very nice and friendly staff.Anne S. | Overall Experience
Well worth the price to keep our kids college items from going in and out of the house twice a year!TERI K. | Overall Experience
Your fatcility was a great experience.JUDY M. | Overall Experience
Great service. Very clean. Staff was very helpful.holly p. | Overall Experience
Great experience!!Michael H. | Overall Experience
I could never get a hold of anyone at the facility. I had to call at least four times and messages weren't returned by staff. I couldn't make account changes over the phone.Amanda M. | Overall Experience
I stored my personal belongings there for 12 years and everything was exactly as I left it. Office staff were great and even went to check for me when I thought I had left something behind. Thanks!!JONATHAN C. | Overall Experience
Keeping my 2 weeks of unused unit $ (moved out early), while then being able to immediately rent the unit to someone else, is theft!MARY B. | Overall Experience
NJustin B. | Overall Experience
Very happy with the place. Had some minor issues when my bank switched out my bank card and my account was tied to it. Had some late fees when that happened, but resolved for the most part.troy h. | Overall Experience
Always friendly and pleasant.Jon m. | Overall Experience
Very informative and friendlyRebecca R. | Reservación
The girls were really helpful. Thank You!!Denise F. | Reservación
Great job!Mark W. | Overall Experience
I used the storage space during a gap period between residences. It was so convenient and easy. Everyone working there was pleasant and helpful. I would definitely recommend this facility to anyone.Teressa B. | Overall Experience
No commentcheryl h. | Overall Experience
Staff members were unaware. Staff members contradicted one another. Several times I was told my UBox had been delivered and then told they could not find it. Staff did not honor their word.LA`SHERREZ C. | Overall Experience
A great place to store belongings. Always clean and safe. Would use again.robert l. | Overall Experience
Great Job! Very helpful!Mark W. | Reservación
Location was very convenient. The facility is well maintained and I liked the security mechanisms. They have carts available for helping move items.Gregory E. | Overall Experience
Everything was good - staff very friendly and extremely hekpfulKATHLEEN A. | Overall Experience
Could be a little more lenient on a late charge Fee. See my payment was 6/10/18, $45 three days later $15 was added, at least make 2wks before adding $15 late fee. Some people are going through.MARY L. | Overall Experience
Great experience...a hidden treasurePhillip W. | Overall Experience
Will use this Facility again thank you.Sharon B. | Overall Experience
No comments to addTodd R. | Overall Experience
The cost of shipping was high and I might try to find a less expensive option next time.Mary L. | Overall Experience
Great ServiceMARK A. | Overall Experience
Space was clean and the facility was well maintained. Staff was very friendly, helpful, and professional.Ethan M. | Overall Experience
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