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Jon B.Customer Reviews for U-Haul Moving & Storage of Lenexa
Testimonials From Recent Customers
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All of the contact I had with the employees at the locate was first rate. Very fast and easy. The equipment was clean and operated very well, obviously well maintained.
Charles G.Very efficient location, quick and the staff was great, friendly and attentive.
Georgia N.The truck I was rented yesterday had a big metal plate that was not properly secured back to the floor.. my employee was not notified by your staff about it, and he ended up stepping on the metal plate which caused it to pop open resulting in him twisting his ankle and breaking a piece of furniture. I am VERY upset with this, I think its completely unprofessional to rent out trucks with major problems like this! I will be into this location later to discuss this in person
Zachary H.I recommend not having uhauls trucks due back the same time as they are scheduled for pick up. I had a reserved a truck at the same time the customer before was due to have it back and they were late. I was sent to another uhaul location that 20 minutes out of the way.
Ashley K.In this case the fourth time these people were very efficient the only time I had a bad experience was the second time when I was told I want 400 miles when I didn't even go 300
James L.Super easy experience. No trouble at all. Smooth pickup and drop off. Will definitely use again.
Jeremy M.On after hours checking the number of pictures that had to take my phone had difficulty handling while keeping app running error messages of low memory. APP needs to find better way
james H.Great place.
Dan C. | Overall ExperienceAll of the staff were very friendly and helpful, and got us on the road quickly. ¡Gracias!
Constance M.Fácil de usar
Dotti M.The woman behind the counter was very kind and friendly.I had to wait for a ride with my seven year old daughter.She was patient and understanding.
George F.check in is nearly always very simple and fast.
David S.It was very easy to reserve the cargo van that I need on-line. The process picking up the van and returning it went smoothly. All of the employees at the Marshal Dr. location in Lenexa, KS were awesome!
Vivica B.I did not order a furniture dolly when ordering, yet one was charged to me when I returned the truck. I have requested a refund of $42 and have yet to hear back from UHaul. Ref #3109151 I have attempted to contract local Lenexa, KS branch and have been on hold a total of 50 minutes today, and the line gets cut. I am not happy with UHaul and am expecting swift refund of the money UHaul was sneaky enough to charge me. Deceptive practice that I will gladly share with others.
Jeremy P.I rent alot from uhaul ..my only hangup was with the Service clerk who was ringing our ticket up he was intiating confrontation with a customer myself.. If someone is unaware u explain it to them.. When their is a line at 7am in the morning I understand customers are edgy however its 1 then on to the next.. I almost just left it was that I rented the truck and i was not sure exactly what time I would return I figured as long as it is before 24 hrs we are good.. This clerk was trying to pin point my thoughts as if u said u would return at 2pm ideally we would like to however if somethin arises .I did not want this guy calling askin were is the truck because hes trying to pin point a time.. I retrieved the truck it was a 200 bill for the day which is good for Uhaul however their associates has to remember its the customers who pay bills and provide funds to keep any operations running.. Pres Wright General Manager Midwest â•ï¸ Pres
Preskuf W.front desk employees were very professional and helpful.
Alan N.I was treated real well by the young lady who processed my request for a truck. I have always had excellent service when requesting a truck. Thank you. You are very professional.
Stephen W.Staff were professional, fast and communicative. One of the best UHaul operations I've ever used.
Randall R.The folks here were real nice and fast :) we accidentally drove to drop off at the wrong location and the guy made sure we knew instead of just charging the extra. The guy that checked me out during pick up was funny and fast, I appreciated the good humor during stressful moving.
Faith S.My miles is wrong I don't go that many miles need to call me as soon as possible
barbara F.I like the online registration process. Saves time!
Jeffrey E.I was charged for gas that I put in the truck. They say I returned it under how ever I have photo proof I didn't. I tried to call multiple times and no one will answer the phone. I also have a storage unit I was trying to cancel since I moved out and no one will answer. I will be going into the location when I can make it around my work schedule..
Shadawn S.The truck was very dirty in the inside.
Shirley H.What is the point of checking in online if you have to go inside and do the exact same Thing again? That was very annoying.
Sarah T.Reliable information and cost estimate for 1,200 mile one-way trailer rental from Lenexa. Drop off location in Brandon, FL was excellent too. Mobile return processing and fast in and out.
Wayne M.I'm not sure what transaction this is referring to. Please advise, jc.alden93@gmail.com
Jc A.All went well. Staff very helpful.
Paul M.All employees were very professional and nice! I will be back with my next hauling need!
Dascott L.Clean location easy to find and employees very knowledgeable and friendly.
John F.Very happy to have done business with you again, and won't hesitate to continue doing business with UHaul in the future !
Raymond J.Super friendly staff!!!
Timothea D.Truck I had needed new windshield wipers and also the other dolly looked like was attached when I got it but when I arrived back at my apartment to load it the dolly wasn't attached. We did use that one since I asked for a appliance dolly due to moving a washer and dryer and bigger furniture.
Jennifer B.You are already doing everything exceptionally excellent!
Abel R.I was extremely surprised by the end cost. I understood it was 19.99 per day for 2 days. I had more than one conversation about it. My end bill was right at $150. My son did put $20 of insurance that I had not intended, so I understand that, but the rest I had no idea. No one told me anything about additional mileage cost. This charge to my card was a big surprise!
Derek H.The trailer that I rented was filthy on the outside. The grime rubbed off on us as we loaded. Really didn't effect the functionally, but was not very good advertisement for U-Haul.
Donald S.The staff was very helpful and friendly.
Chad H.Traffic pattern/parking needs improvement by separating pickup pattern from the return pattern.
Clifford K.All the staff there was friendly and attentive and knowledgeable. Chris always followed through and seems to be on top of things well.
Tomas M. | Overall ExperienceNada
Michael W.Lots of loading docks and material handling equipment. Clean facility!
Lawrence D. | Overall ExperienceChris was awesome getting my rental and storage needs rectified.
Stanley R. | First ImpressionsI have rented here for 18 years with no issues Great service
DOUG EUSTON E. | Overall ExperienceThe staff were friendly and helpful.
Charlotte C.I booked a reservation at another location and was defaulted to this location. There should be measures in place to prevent this. I was told I had to call and see if the truck I wanted would be available at the location I originally picked. This was a waste of time. Otherwise, the staff at this location are very helpful.
Bryan W.Well oiled machine. Keep up the good work.
Geoffrey M.Truck was great
KEITH L.Chris was extremely helpful, knowledgeable, and it was great to be greeted by him.
bridget b. | First ImpressionsThank you for everything! I have already recommended to friends
Margaret L. | Overall ExperienceI called in on a Friday morning to rent a truck. I was given a time after work to pick it up. I arrived at the Uhaul dealer in Lenexa and was greeted and immediately served. I then took all of our belongings from our storage unit which was on the premises and moved them. I was assisted with cancellation of our storage unit immediately. What a great staff. I returned the truck 90 minutes later after hours and received an email of all charges. This was so convenient and effortless. Thank you Uhaul for hiring such a great staff and to the staff for all their help and support. Merry Christmas!
Lance R. | Overall ExperienceThey have a fantastic team. I am saying nothing but a hundred percent out of every employee there. They really make you feel like you are family. Rented another unit from you.
RICHARD O. | Overall ExperienceThanks, Chris! You were very helpful!
Marjorie L. | Overall ExperienceThe storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. daleking@wildblue.net
dale k. | Overall ExperienceJust excellent
terry w. | Overall ExperienceEvery time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.
Stephanie F. | Overall ExperienceMy only problem was trying to reach the office via the telephone.
DEBORAH S. | Overall ExperienceMost excellent in all categories! I've visited every U-Haul in the KC area and this one is tops!
Zane J. | First ImpressionsThe couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].
Keesha S. | Overall ExperienceI've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!
STACIE M. | Overall ExperienceGreat place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.
Jazmyn K. | Overall ExperienceI don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold of
Sherry B. | Overall ExperienceThe best staff
terry w. | First ImpressionsThe facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.
Karen B. | Overall ExperienceChris and Jared are amazing and made my moving a great experience
kim c. | First ImpressionsAfter we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DB
DARRELL B. | Overall ExperienceI am so glad to have my stuff out of the U-Haul in lenexa. I never felt comfortable going there nor keeping my valuables there.
Heather S. | Overall ExperienceThe staff member who set us up with our short term storage solution was very helpful. She made the process quick and painless. I would certainly come back to this location if we needed to utilize a storage space in the future.
Trent S. | Overall ExperienceThe staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!
THOMAS S. | First ImpressionsBig issue..allowing one truck to unload entirely on Storage docks, blocking access to Storage...over and over again. I took 30-day free storage, but, every other trip, trucks took up the whole dock like nobody else existed .Staff told me to asjk them to move...bad plan. I moved to a lot that doesnt allow this behaviour. Your rates are higher, too, so the switch was easy. People are rude, so, a simple call to keep the dock clear for ALL access would have made a difference in my choice as a consumer. You get one shot at doing it right in this competitive market..and, you blew it.
david s. | Overall ExperienceHad sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.
Scott C. | First ImpressionsExcellent service...5 stars!
Leonardo G. | First ImpressionsAll the staff were friendly and efficient.
Anthony S. | First ImpressionsThe store Mgr. His wondefull group are the best. I would very much recoment this particilar store, GOD BLESS EVERY BODY.
CESAR N. | Overall ExperienceRachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!
Sara K. | First ImpressionsRat poison trap in unit upon opening. Building alarm periodically would go off while in unit.
ERIN P. | Overall ExperienceGo Chiefs
Daniel G. | First ImpressionsChris is a great guy, very professional and treats everyone in a very nice manner. You should be proud to have him as your Manager, great Ambassador to U-Haul. Shouts out for Colleen as well, good person and does a great job as well. John McCarthy
John M. | Overall ExperienceThe male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.
Garney H. | First ImpressionsNice clean business with great staff !!
robert z. | First ImpressionsThis is our 4 time to use this facility and great staff and availability.
DEBBIE S. | Overall ExperienceIt's been a great experience. The carts made it really convenient. The locker and surrounding area was clean. The staff was helpful. What more could you ask for.
bruce c. | First ImpressionsIt was a very underwhelming experience, with several issues getting into my storage unit. The staff did their best to help, but was not clear in communicating or giving directions. The facility had several broken carts, and was not easy to navigate.
Mackenzie W. | First ImpressionsChris Smith and Colleen at the Lenexa location rock. I really appreciated the both of them and the help they provided.
Ashley A. | Overall ExperienceEveryone was so nice and friendly during my wakeful move.
Ruth S. | Overall ExperienceWas an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISM
Robert T. | First ImpressionsWe had a great experience here. Would use again.
greg p. | Overall ExperienceMade a mistake when I set things up and they were more than happy to help and change it!
Raymond M. | First ImpressionsEveryone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.
Gregg B. | First ImpressionsFriendly and frictionless.
patrick k. | Overall ExperienceOne of the best U-Haul locations I have ever used. Great customer service!
Jose R. | Overall ExperienceThe staff was awesome. The unit is overpriced.
ann h. | Overall Experienceyour one way rental trucks need cruise control!
Eddie K. | First ImpressionsEveryone there were assholes . I like the Olathe facility better and should have stayed there
Essence N. | Overall ExperienceI did not appreciate the storage cutting my lock off and placing no lock so my items were left in the storage unsecured for more than 24 hours.
Scherell M. | Overall ExperienceCustomer service was outstanding. I will use them again in the future.
Jose R. | First Impressionsvery friendly
STEPHANIE G. | Overall ExperienceI recieved the run around when dropping off the uhaul and finding a storage unit
Susan C. | First ImpressionsVery friendly. And very helpful good choice!!!!
Ronzell W. | First ImpressionsExcellent U-Haul Outlet.
Jehan Z. | Overall ExperienceI had a ton of questions and even ended up changing my storage reservation to a larger unit, and they were extremely helpful and answered all my questions. It's the best experience I've had before.
Samantha H. | First ImpressionsYou all do a fantastic job. Your services were just what we needed at a stressful time. Thank you!!!
Linda S. | Overall ExperienceJust wish since we removed items before the month had ended- it would have been prorated and we would have gotten a partial refund
tammy f. | Overall ExperienceEverything was great. Staff was always very friendly.
Jennifer H. | Overall ExperienceCould never get through to anyone on the phone and emails took days to get a reply.
Sandra M. | Overall ExperienceNa
Dana G. | Overall ExperienceGreat service and polite people.
greg p. | First ImpressionsEnded up using the facility much longer than anticipated but never had a problem with the unit access or the people in the office. Ms Colleen was always readily available whenever there were concerns.
Patty E. | Overall ExperienceWe were just so pleased by EVERY aspect of the service we received yesterday. Moving is stressful, and you company helped make it all so much easier. Thank you, Chris and team.
Linda S. | First ImpressionsVery professional and courteous staff. Very helpful to explain procedures and use of the facility.
Ted S. | First ImpressionsAbsolutely the best staff around!
Fred A. | Overall ExperienceThe management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!
jon m. | First ImpressionsVery nice people helpful and convenient have used this location many times and will continue
ruth h. | First ImpressionsStorage manager, Colleen, was very easy to work with. It was also very helpful to learn about the one month free offer for the unit when we were not able to immediately move into our new apt.
Jarred E. | Overall ExperienceI had mold in my unit, no water leaks or liquid spills. I met U-Haul insurance adjuster, he took pictures and made notes and they never followed up with me on anything. I followed up several times.
STACEY F. | Overall ExperienceBest staff thanks
Ahmed M. | Overall ExperienceDo not expect U-Haul to follow their own financial guidelines. They will disclose your private account information to anyone that knows you. We moved our stuff out and to another facility.
stephaine c. | Overall ExperienceExcelente
Sourabh K. | Overall ExperienceReally nice experience! I felt safe and comfortable using this UHaul storage and I'll definitely use it again when I need to. Veronica
Veronica W. | Overall ExperienceI was very pleased with my experience with this storage facility. Move-in and move-out were convenient, and access was never an issue.
Tyler W. | Overall ExperienceThank you for all of your help and assistance.
glen s. | Overall ExperienceMore than once we have worked with this facility. The staff is extremely helpful and informative when any questions arise. We have worked with Colleen each time. She has always been very helpful!
Jarred E. | First ImpressionsEverything went smoothly and they prepared my final bill while I loaded the trailer from the storage unit rather than making me stand in line.
Barry E. | Overall ExperienceThe staff are very rude. They double charged my card and enrolled me in auto pay without my knowledge. The manager is very unprofessional and other customers steal from your trailer while on camera.
Alexis R. | Overall ExperienceGreat customer service. We selected the Lenexa location for our repeat business even though there are locations closer to our house
deb s. | First ImpressionsChris is amazing with customer service!!!
mary r. | Overall ExperienceIt was okay service
KRISTY M. | First ImpressionsI liked the convenience of this storage unit. I would not go in the dark or by myself. The fact that there was a dead body in the same complex was frightening to me.
kathryn j. | Overall ExperienceGracias
Shacore N. | Overall ExperienceGreat experience. Facility was well maintained and the staff was friendly and extremely helpful.
paul b. | Overall ExperienceOur move and short-term storage went very smoothly. There were no problems and staff was helpful in every way.
Pamela P. | Overall ExperienceVery secure storage and great and friendly staff!!
Ann S. | First ImpressionsThe staff and manager were very friendly and even though had to wait in line for like 30 min they tried to keep things moving and VERY FRIENDLY
Heidi M. | Overall ExperienceColleen the mgr and entire staff are very helpful and courteous. Easy to work with and great communicators. If I need storage in this area again, I will go back to this UHaul Storage in Lenexa, KS.
GARY G. | Overall ExperienceClean & well maintained. Friendly staff.
Ann G. | Overall ExperienceUhaul had a great promotion that allowed us to store our stuff for free with the rental of a one way truck rental. When we got there, the staff was friendly and knowledgeable.
Joel S. | Overall ExperienceThis was my second positive interaction while renting a storage unit. Staff is very friendly and helpful!
Julie B. | First ImpressionsWe picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.
Lance R. | First ImpressionsYour staff was excellent. They ran around for me and the other customers. It is greatly appreciated.
Marie H. | Overall ExperienceI was excited to earn a Free month of Storage when my family moved from COLORADO. I was very impressed by how clean the bathrooms are in the storage unit, and how clean everything is. Very polite.
Arminta G. | First ImpressionsEverything was great!
JOHN G. | Overall ExperienceVery friendly and helpful staff
jennie m. | First ImpressionsVery helpful
diana t. | First ImpressionsThe employees we worked with were fantastic! So happy to know good customer service is still valued. We were very impressed with the services!
Pamela P. | First ImpressionsThe staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.
Marcia C. | First ImpressionsThe staff was amazing and courteous! Especially the gentleman I dealt with at he counter when I signed up for the unit.
rosy k. | Overall ExperienceEven though I didn't need my storage unit any longer it was helpful to have the carts as a courtesy. The donation area was a great catch as Well! As a bonus we had a live band playing their rehersal
Arminta G. | Overall ExperienceThank you for you ease of use during a nerve wracking time!
rosy k. | First ImpressionsGreat service
Rochelle C. | Overall ExperienceThe facility and staff are fine. The corporate policies are horrible. 3+ year customer late 1 time and received $20 fee and letters were sent to 2nd contact. You lost a customer for these policies.
JEFFREY W. | Overall ExperienceI couldn't be happier with my U-Haul experience from Arizona to Kansas and the storage opportunity. I really liked the security available with my storage! Thumbs up all the way around! ¡Gracias!
Sarah K. | Overall ExperienceNice, clean and convenient
Juwaun L. | ReservaciónChris the manager has great customer service skills. His employees are great too. Best UHaul ever!
susan d. | ReservaciónI received the best customer service. during a stressful move Uhaul and its employees came to my rescue and made my move a lot less complicated. I appreciate all the help and the wonderful service!
Shaia M. | ReservaciónWere very helpful in getting us set up on short notice.
Chad S. | Overall ExperienceYour units are overpriced.
Matthew R. | Overall ExperienceA generally good experience. Access times were appropriate for my needs. Occasionally there was a bit of a wait time when needing to speak with someone in the office but the staff was friendly.
Curt P. | Overall ExperienceEverything went smooth and all the representatives were extremely helpful and professional. Thank you all for working with us.
Sarah K. | ReservaciónGreat experience! Clean storage facility, friendly and attentive staff, and great location. Would recommend to friends and family!
benjamin b. | Overall ExperienceI ended up not renting a storage unit at this time but more than likely will be in the near future. I tried to cancel online but could not find the option.
REBECCA W. | ReservaciónGreat
Dorothy R. | ReservaciónChris, the manager, is quite honestly the easiest person to deal with and this also reflects in his staff. They are kind, professional, and easy going when you need help. I'll be back if need be.
katherine a. | Overall ExperienceVery nice and friendly staff.
Anne S. | Overall ExperienceWell worth the price to keep our kids college items from going in and out of the house twice a year!
TERI K. | Overall ExperienceYour fatcility was a great experience.
JUDY M. | Overall ExperienceGreat service. Very clean. Staff was very helpful.
holly p. | Overall ExperienceGreat experience!!
Michael H. | Overall ExperienceI could never get a hold of anyone at the facility. I had to call at least four times and messages weren't returned by staff. I couldn't make account changes over the phone.
Amanda M. | Overall ExperienceI stored my personal belongings there for 12 years and everything was exactly as I left it. Office staff were great and even went to check for me when I thought I had left something behind. Thanks!!
JONATHAN C. | Overall ExperienceKeeping my 2 weeks of unused unit $ (moved out early), while then being able to immediately rent the unit to someone else, is theft!
MARY B. | Overall ExperienceN
Justin B. | Overall ExperienceVery happy with the place. Had some minor issues when my bank switched out my bank card and my account was tied to it. Had some late fees when that happened, but resolved for the most part.
troy h. | Overall ExperienceAlways friendly and pleasant.
Jon m. | Overall ExperienceVery informative and friendly
Rebecca R. | ReservaciónThe girls were really helpful. Thank You!!
Denise F. | ReservaciónGreat job!
Mark W. | Overall ExperienceI used the storage space during a gap period between residences. It was so convenient and easy. Everyone working there was pleasant and helpful. I would definitely recommend this facility to anyone.
Teressa B. | Overall ExperienceNo comment
cheryl h. | Overall ExperienceStaff members were unaware. Staff members contradicted one another. Several times I was told my UBox had been delivered and then told they could not find it. Staff did not honor their word.
LA`SHERREZ C. | Overall ExperienceA great place to store belongings. Always clean and safe. Would use again.
robert l. | Overall ExperienceGreat Job! Very helpful!
Mark W. | ReservaciónLocation was very convenient. The facility is well maintained and I liked the security mechanisms. They have carts available for helping move items.
Gregory E. | Overall ExperienceEverything was good - staff very friendly and extremely hekpful
KATHLEEN A. | Overall ExperienceCould be a little more lenient on a late charge Fee. See my payment was 6/10/18, $45 three days later $15 was added, at least make 2wks before adding $15 late fee. Some people are going through.
MARY L. | Overall ExperienceGreat experience...a hidden treasure
Phillip W. | Overall ExperienceWill use this Facility again thank you.
Sharon B. | Overall ExperienceNo comments to add
Todd R. | Overall ExperienceThe cost of shipping was high and I might try to find a less expensive option next time.
Mary L. | Overall ExperienceGreat Service
MARK A. | Overall ExperienceSpace was clean and the facility was well maintained. Staff was very friendly, helpful, and professional.
Ethan M. | Overall Experience