Customer Reviews for U-Haul Moving & Storage of Lenexa

9,124 reviews

9250 Marshall Dr   Lenexa, KS 66215
(I 35 and 95 TH ST, (Just North of Costco)

(913) 888-0919

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(913) 888-0919

9250 Marshall Dr
Lenexa, KS 66215
(I 35 and 95 TH ST, (Just North of Costco)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best Uhaul service & staff "Ever". I owned a moving company for four years in California, one of the strictest most regulated house hold goods carrier permit testing & licensing in the country. 3 phone books thick was the study guide for an 11 hour exam that to my astonishment, passed with a 97% score. I have rented 10's f dozens of trucks from as many Uhaul locations during that time in CA. NV. TX. AZ. OR. WA. NM. And now Lenexa KS. There is simply no comparison. UHaul Lenexa is indeed in my opinion the flagship example of how a Uhaul should be run & maintained with a specific attention to the level of customer service which can only be described as unanimously awesome!!! 5 Stars!!! Let's get real talk here for a second. The folks at Uhaul Lenexa take one of our single most difficult transitional moments next to divorce, or loss of a job, or a death in the family, and make it just that much better and smoother with their flatly "exceptional" customer "care" and "service". Praise God!!! "Best Uhaul Experience Ever" Forward that one to corporate you "Rock Stars"!!! Sincerely, John & Sandra Allen

Sandra L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B 
Rating:
5.0

Customer did not leave a comment.

Ahmed A 
Rating:
5.0

Customer did not leave a comment.

Selina S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela D 
Rating:
1.0

When they pulled my U-Haul up, the girl flew out of the U-Haul and didn't speak a word to me, leaving me to stand there for at least 5 minutes trying to understand if I was okay to take it. She never returned so I just got in and left, upon bringing it back the same situation. No real communication.

Melissa W 
Rating:
5.0

Equipment returns are efficient and easy.

Cat H 
Rating:
3.0

This was not the location I booked - I was switched by Uhaul - I had also ordered and pre-paid for some moving supplies and had to go to my original location to pick those up. Overall it wasn’t a great experience.

Jill H 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

Customer did not leave a comment.

Kenneth E 
Rating:
5.0

Nothing

Steven O 
Rating:
5.0

Great experience

James H 
Rating:
4.0

Educate all employees on the parameters of the U-Pack/Go trailer request/program

Raymond H 
Rating:
4.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Tim H 
Rating:
5.0

I'm a first time storage user

Raymond S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN C 
Rating:
4.0

Customer did not leave a comment.

Dalynn S 
Rating:
5.0

Customer did not leave a comment.

Jeffrey b 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
4.0

picking up equipment at the counter was difficult and very time consuming.

Larry P 
Rating:
5.0

Customer did not leave a comment.

Gerald B 
Rating:
4.0

Customer did not leave a comment.

Kristina G 
Rating:
5.0

Parking can be difficult.

Marny M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichelle N 
Rating:
5.0

Drop off of the equipment was so easy. Excellent. experience.

Scott S 
Rating:
5.0

Great service

Kevin D 
Rating:
2.0

Renting process takes too long

Arran W 
Rating:
5.0

Customer did not leave a comment.

Ginger T 
Rating:
5.0

Fantastic quick service and great availability:)

Adam R 
Rating:
5.0

This is my favorite location in KC. Everyone is so helpful and the service is always the tops. 5 out of 5!

Brant C 
Rating:
1.0

I have emailed the store manager to cancel my storage unit because I have moved out of state. I had no response from them since Oct 2023 and was charged over $600-$700.

Suena K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen D 
Rating:
5.0

Customer did not leave a comment.

FARID F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albin S 
Rating:
5.0

Customer did not leave a comment.

Emily f  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan W 
Rating:
5.0

Easy pick up and drop off process

David M 
Rating:
5.0

Customer did not leave a comment.

Amy P 
Rating:
2.0

Not overcharged my card for being a little late to drop off.

Tiffany V 
Rating:
5.0

Organize the outdoor check in/check out area. There was a bit of a traffic jam in this area as I was trying to leave with my trailer.

Doug W 
Rating:
1.0

Our truck was supposed to be ready to pick up at 7 am. We arrived at 658 am and weren’t able to leave with the truck until 745 am because it wasn’t ready. Th general manager was the only person there running around trying to help a huge line and was doing her best with a huge line of people. Then around 730 an employee strolled in still yawning and wearing dirty clothes- not professional. She didn’t even greet us as we were standing next in line. All she would do was mumble under her breath and wouldn’t communicate what she was doing or what we should do. She also forgot to give us several moving equipment we paid for and we had to go back to get them. Which also took a significant amount of time and the owner was extremely rude and unprofessional and unhelpful. Will not be going back unless there was major changes.

Carolyn C 
Rating:
5.0

Customer did not leave a comment.

Devon K 
Rating:
5.0

Customer did not leave a comment.

Sarah S 
Rating:
5.0

It was helpful to be able to park my car at this location. It saved mileage. Reserving it was easy however the person I spoke with was wrong about reserving it with the same credit card.

Deborah M 
Rating:
2.0

Found all staff encountered on this visit to be wildly curt - in both senses of brief and rude. So rude. Customer of this location for at least 15 years... All new people this visit - no previous staff present. Not impressed...to the point will likely look for another location. Don't need to be harassed while spending money.

Dan W 
Rating:
4.0

Good experience all around. Richard was very friendly and helpful when i checked in.

David B 
Rating:
4.0

When checking in the trailer, it was removed the tow vehicle, and we just sit there waiting to see if there was anything else we needed to do. We had to ask another U-Haul employee if the check-in was complete. Suggest letting people know when the check in is complete.

Larry P 
Rating:
5.0

Customer did not leave a comment.

ashley t  |  Overall Experience 
Rating:
3.0

The crew who came upon us to clean the truck after rental were talking among themselves but the subject matter was in ear shot and was most unpleasant. Customer Service to rent the vehicle was EXCELLENT! Store itself was very clean and well laid out.

Janet B 
Rating:
5.0

Customer did not leave a comment.

Sheila S 
Rating:
5.0

Customer did not leave a comment.

Efren Q 
Rating:
5.0

Keep trucks up to date and clean.

Adele K 
Rating:
5.0

Customer did not leave a comment.

Angela P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Easier identification for where my mobile pick up truck will be.

Katarina Q 
Rating:
5.0

Fast and easy.

Chris F 
Rating:
4.0

Customer did not leave a comment.

Wyatt R 
Rating:
5.0

Customer did not leave a comment.

Ron H 
Rating:
3.0

Customer did not leave a comment.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Nothing

Stefanie M 
Rating:
5.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

Have rented from this location before, so was familiar with it. Very large sign, visible off I-35, on a frontage road. Very fast return, good signs for directions to return under a huge tent, very fast checkout. Inside is very clean, organized. Will use this place for my local moving needs.

Jesse M 
Rating:
5.0

I thoroughly enjoyed the efficiency of your staff. It allowed me to leave with a truck in a timely manner.

John F 
Rating:
5.0

Fantasic experience...prebooked online, was in and out of office and down the road in less than 10 minutes. When dropping off less than 2 minutes. Very helpful workers and very friendly! Highly reccomend this uhaul branch!

Ron S 
Rating:
3.0

Customer did not leave a comment.

Brandon M 
Rating:
5.0

Everything was great just like the last time I used Uhaul from this location. Will definitely use again

Paul D 
Rating:
5.0

Customer did not leave a comment.

Kenneth W  |  Overall Experience 
Rating:
5.0

Everyone was very kind & helpful! I drove by at least 5 other locations that are closer to me to rent from your location, because of the EXCELLENT customer service!

Susan J 
Rating:
4.0

Customer did not leave a comment.

Billie S 
Rating:
4.0

Customer did not leave a comment.

John S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE E 
Rating:
5.0

We always have a great experience at this location, friendly and very helpful.

Phyllis H 
Rating:
5.0

Customer did not leave a comment.

Yadienny L 
Rating:
4.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Kellie T 
Rating:
5.0

Concrete outside of loading dock door needs attention, to rough to roll carts over.

candee c 
Rating:
2.0

It literally took 20 minutes to rent a 5by9 trailer the only thing needed was dl info cr card info and a. Few questions re the tow vehicle. In the age of computers this is absurd this wait was after a similarly slow transaction right in front of me- absurd

ROBERT B 
Rating:
1.0

Set up my reservation a month in advance when I got there they didn't have any dollars I had reserved a dollar in a furniture dolly they had neither nor did the stores nearby ended up having to buy it and a hefty markup

Timothy B 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
4.0

This location needs a better parking solution.

John S 
Rating:
4.0

The online check in took way too long. I am an experienced Uhaul renter. I am very app and software savy. I finally went inside to check in there and it went much quicker.

Joseph R 
Rating:
5.0

Faster would be better!

John B 
Rating:
5.0

This site is consistently efficient with friendly staff.

LEE N 
Rating:
5.0

Customer did not leave a comment.

Royal S 
Rating:
5.0

Customer did not leave a comment.

Barbara B 
Rating:
1.0

Reservation was set to pick up at this location and drop off at a different one. The reservation was changed to a different location but then allowed to use the original location. The employee said he would contact the dispatch about the change. Then , unbeknownst to us, a brand new reservation was created in a different name, and had us returning to the same location as the pickup without us being told. We also reserved an appliance dolly but they didn't have any. We dropped off at the location we had set on the original reservation. Once we received the receipt, we had a $232 charge for "incorrect drop off location". I contacted that location and they said we had to take it back to the original. We went and picked up again and were mocked by the employee for taking it to the wrong location even though our original reservation was set up to drop off at a different location. No care or apology was given for their error. 3 hours later we get a all asking why we never picked up the vehicle we reserved because the employee never contacted "dispatch" to correct the issue.

NICHOLAS D 
Rating:
4.0

"I had a wonderful experience at your store. The staff was not only pleasant but also very accommodating and helpful. Highly recommend!"

Shawn J  |  First Impressions 
Rating:
5.0

I pulled in to drop off my rental trailer and they had me disconnected and on the road in literally, less than 2 minutes.

Reg C 
Rating:
5.0

Very accommodating. This was not my designated return location but they worked with me and made my return effortless.

royce f 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Customer did not leave a comment.

Mike M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vince R 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Dan W 
Rating:
5.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

Customer did not leave a comment.

Shaia M 
Rating:
4.0

Nothing, great customer service at the desk and the outside team members were fast and courteous!

Dean H 
Rating:
3.0

Confirm the correct rental rate. I requested the date, time and return location and was told I had unlimited miles and was charged for an additional 91 miles which equals an additional $91.00…

Courtney B 
Rating:
4.0

Customer did not leave a comment.

TINA B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Deon C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
4.0

Customer did not leave a comment.

tom o 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
4.0

Customer did not leave a comment.

Tyler Z  |  First Impressions 
Rating:
5.0

Jackson was very knowledgeable and helpful.

NANCY S 
Rating:
3.0

The pictures that you have to take upon drop off when there is no agent, takes way too long. Pictures were meeting criteria but would not upload.

Vincent T 
Rating:
5.0

Customer did not leave a comment.

Yiqin T 
Rating:
5.0

Customer did not leave a comment.

TIM M 
Rating:
1.0

Having the gas tans at a ”notch“ above a quarter tank is a really annoying way to get extra gas and a horrible customer experience. Additionally, there has thank meter did not work until after we started driving away and I ended up putting in over 3/4 of a tank of gas. The person checking me in said she couldn’t help us. I went inside and there was no one there with three people waiting. I didn’t have time to wait. Super disappointing. The bright spot was the gentlemen who checked us in—he was very friendly and helpful.

LYNN O 
Rating:
2.0

I asked for a newer truck, I received a 162,000+ miles truck (and an eventual trailer) that had "x" stickers nearly everywhere (up/down/sides/front/rear) where the units were marked "x" f to acknowledge and "accounted for" previous "ding" or damage. The truck head lights flickered the entire trip, the "ABS" (anti-lock breaks warning light) kept coming on, then off, then on, then off; the radiator fluid warning light came on; the interior ceiling upholstery fabric was fraying, and hanging 6" down above the middle of the front dash board; the truck constantly rattled at 60+ mph, the driver's side door always sounded "windy" (no longer a snug fit), and there was no cruise control. The truck was rented to me "as is", with "3/8's of a tank" of fuel. I was under a "tight" schedule, which created a "take it and go" mentality, but I should have refused this truck. This is the only negative experience that I have ever had, renting a truck from Uhaul (April, 2024).

Greg N 
Rating:
5.0

Customer did not leave a comment.

James V  |  First Impressions 
Rating:
2.0

Employees are rude not wanting to help out, they speak very mean towards customers, I’m still waiting on my refund. And wishing I could get a refund for everything because honestly really bad place.

PAOLA C 
Rating:
1.0

The front tire on the driver's side lost 2 bolts and nuts while towing the trailer. We pulled into a gas station in Joplin, Missouri and noticed the tire was crooked. We pulled the trailer to a spot beside the gas station and the tire was about to go off the housing holding it to the trailer. We called U-Haul road side assistance and told them the situation and asked to have a new trailer brought to us. I was told that was not U-Hauls policy and that the trailer would fixed. We were told to wait and that someone would come out. After several text messages and phone calls, a tow truck showed up. We were told it would haul the trailer to our destination. Our destination was 200 miles away as we were hauling camping equipment and going to the Ozark to camp and float the Big Piney river. We were supposed to unload our equipment and then the trailer would be picked up and taken to a U-Haul location, fixed and then returned to us at our campsite. We thought that was a stupid plan as we only had 3 days to get it done. After waiting 4 hours, the tow truck showed up and loaded the truck. The driver called a U-Haul contact and we took the trailer to a U-Haul location in Rogers, Arkansas. He secured us a different trailer. We unloaded the trailer and reloaded in the new trailer. We proceeded to our destination on the Big Piney river. We were able to return the trailer to the Lenexa, Kansas location. If it weren't for the tow truck driver, it would have been a disaster. The Roadside Assistance group was no help at all. Thanks God we weren't on the highway at broke down or the wheel didn't come off while driving.

Stephen H 
Rating:
5.0

Customer did not leave a comment.

Bidisha R  |  Overall Experience 
Rating:
5.0

Great place to have your life long belongings SAFE, & secure. Believe me them alarms will let you know. Lol.. thanks

amy a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly R  |  Overall Experience 
Rating:
5.0

I recommend Lenexa U-Haul and Storage to everyone I meet who is looking for a reliable, safe, and secure storage facility with professional and efficient staff. Excellent customer service and absolutely wonderful staff. Clean facilities that are convenient and easy to access. Thanks for making a difficult situation so much easier to handle!!

Ashley J  |  Overall Experience 
Rating:
5.0

Samantha was very helpful and professional!

DAVID H  |  Overall Experience 
Rating:
5.0

Love all these e security

Melody W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B  |  Overall Experience 
Rating:
2.0

The online process was really good. But the man checking me was rude. I've been to this location many times before and I always seem to get him and I hate it. His customer service is awful. Luckily the other workers there make up for his rudeness. I think I will start going to a different location next time.

Bobbie R  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maryjean O  |  Overall Experience 
Rating:
1.0

Rented a 10x10 and when I arrived they gave me 2 5x10. Not what I asked for and didn't fix the situation. Rented the 2 units for 6 weeks total and within that time, water damage happened and my belongings were ruined. Staff did not care and did not return phone calls when I called the office to tell them there was an active leak. Staff called me back 3 days later to say they noticed my locker empty and I told them why. Now I get this review when I told them what happened. I'm not happy, want my money want and want all my insurance money for my damage property because it cannot be fixed.

Deanna Z  |  Overall Experience 
Rating:
5.0

Wonderful experience with our unit! We rented a 10x10 when we moved back to KS from NC. Rented for 5 months. Always super clean inside and smelled great! Perfect for storage!

NICOLE L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jaqueline M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERALD H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODI C  |  Online Move In 
Rating:
4.0

Gentleman at the front desk must have been having a bad day or something. Didn’t appreciate the way he spoke to me. I wouldn’t consider that “customer service”

ALEXANDER B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia R  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

rebecca d  |  Overall Experience 
Rating:
4.0

You need to accept prepaid VISA cards.

BRENT H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELVIN W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HEATHER M  |  Overall Experience 
Rating:
5.0

We are grateful for all of your help. We moved my family from Colorado to KS using the Uhaul storage pods. When living temporarily with other family the storage unit was perfect to keep our things we didn't have space for. The location was perfect to be able to stop in periodically & pick things up that we needed. We rented trucks on two separate occasions to pick up furniture we bought for our new place & then the final move. The carts that are available to move things in & out of the storage unit were very helpful. Our experience with all the employees were friendly, knowledgeable and provide top knotch customer service. Thank you all for helping our family over the last 6 months!

Alisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IRMA A  |  Overall Experience 
Rating:
5.0

Staff were very nice and informative.

Colleen S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanisha W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHID L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler S  |  First Impressions 
Rating:
2.0

They way overpriced and don’t waste a second charging you a late fee

RENDLE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toby M  |  Overall Experience 
Rating:
5.0

Only suggestion would be to remove the snow from parking spaces where people load and unload. Had a couple of slips but was able to catch myself.

Matthew R  |  Online Move In 
Rating:
5.0

Every one of the staff was very courteous and polite.

JOHN G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miles S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audra B  |  Overall Experience 
Rating:
5.0

Let's make sure that my move in date for storage is November 10, 2023 I see at the top it says move in 10/23/2023 that is incorrect. Thank you

Lori N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanisha W  |  First Impressions 
Rating:
5.0

Employee's are helpful and quick to answer any questions or concerns. The location of the facility and storage units was perfect! Awesome staff! Great job.

sharriea m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian m  |  Overall Experience 
Rating:
5.0

Friendly & helpful staff

Jaqueline M  |  First Impressions 
Rating:
5.0

I only wished I understood that the larger storage unit was on the second floor it made it very difficult to move items up the elevator. The doors on the loading docks are too narrow need wider doors.

Kathy-Marie P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEANNA E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H  |  Overall Experience 
Rating:
4.0

Easy to reserve over the phone and like that you can also text with questions/updates. Had multiple carts to use to unload also.

Marissa D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Boby R  |  Overall Experience 
Rating:
4.0

I rented the storage unit online. There was no where that showed where in the facility it would be. Also the unit ended up having a post right in the middle of it that also wasn't disclosed online. This took up space and made packing my stored items into more difficult. Otherwise it was overall a decent experience.

Chanteal F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla R  |  Online Move In 
Rating:
4.0

My only disappointment and inconvenience was that I do not understand why I was informed that I could reserve a 10 x. 15 unit for August 1st and there would be only one available at that time. When I went in that day, my reservation was worthless; there was no 10 x 15 unit available. All the agent could do was to offer me 10 x 10 plus a 10 x 5. Seems reasonable doesn’t it? However, it cost me a lot more than the price of just one 10 x 15 unit. The guy said he might be able to get a reduction for me to compensate, but he was either told no by his boss, or he just didn’t bother! So now I’m out if pocket. Tell me, what was the point of me making a reservation? And, are you going to give me any compensation?

COURTNEY S  |  Overall Experience 
Rating:
5.0

I have used their services many times through the years and have had great experiences every time. I highly recommend!

Kimberley Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick M  |  Online Move In 
Rating:
5.0

Nice to have a small space for free to help with my move from Scottsdale to KC. Thanks!

Darald H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MKTG K  |  Overall Experience 
Rating:
5.0

The receptionist did extreme well, and she was professional.

Mario M  |  First Impressions 
Rating:
5.0

Very courteous and helpful staff! Very pleased to use the storage facility. It’s clean and convenient.

Teresa M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Treyron M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danish B  |  First Impressions 
Rating:
5.0

Very excellent thank you for your service

JOHN C  |  First Impressions 
Rating:
2.0

I made a reservation two days before at the wrong location i went to the correct location just for it to be scheduled at another wrong location and had to go over information 4TIMES i kept say which size i want as well as climate control and the guy acted so clueless and was like i got this but it’s not climate control then i asked for a specific floor and he’s looking at things 3 floors up very frustrating then gives me a card that did not work at all and then he charged me 160$ for a 24 hour uhaul that i brought back early unsteady of 58$ like the receptionist said it was suppose to be so I’m very unhappy with this location

Sabrina T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg a  |  Overall Experience 
Rating:
5.0

Very acomadating

John S  |  First Impressions 
Rating:
4.0

There are 3 key pads. I tried 2 and was denied. Know one told me how to get in after hours. After hours is when I scheduled my movers. Wasted trip.

Cynthia D  |  Online Move In 
Rating:
3.0

Mly unit was missing a wall to divide my things from the unit next to mine. The staff were very kind but really couldn't help fix the issue at the time because it was late in the day. They assured me a mgr would be calling me first thing the next day.

Kelly R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael F  |  Overall Experience 
Rating:
4.0

Easy to pull up to. Appreciated the availability of lots of carts to do a quick load and unload. Only complaint was I had reserved a first floor unit but received a 2nd floor unit.

KEVIN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim F  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful in modifying my return location for the truck, and getting me set up with a storage unit. I was originally supposed to return and store in Olathe. They were unable to do any business on the day of my truck return - they were having their parking lot resurfaced. The staff at Lexena was wonderful in accommodating me :) Thank you :)

Robert C  |  First Impressions 
Rating:
1.0

I found the source of mold growth in my unit. Water or some liquid was seeping through the back wall. Management refused to assist in any way. I’ve taken photos and am filing a claim with the Better Business Bureau. I’m going to make it my business to inform everyone I can reach of this company’s dismal business practices and filthy facilities. What money you save withholding payment for my property with pale in comparison to that which I’ll personally see to that you loose in prospective customers.

Andy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawnette b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura S  |  First Impressions 
Rating:
3.0

Need better or more outside access. It was very inconvenient with how far we have to walk to get to our unit. When I signed up online they even said my unit had outside access. Easy to get lost. Could use better lighting in unit

lori s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JO H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVERETT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ED T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique A  |  First Impressions 
Rating:
4.0

Moving items in today. Everything looks great. Thank you 😊

Brenda B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frances p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B  |  Overall Experience 
Rating:
5.0

After hour storage building the key pad not working.

mark g  |  First Impressions 
Rating: