Customer Reviews for U-Haul Moving & Storage of Lehi

1,606 comentarios

219 E McKellips Rd   Mesa, AZ 85201
(On McKellips west of Mesa Dr)

(480) 834-4198

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 834-4198

219 E McKellips Rd
Mesa, AZ 85201
(On McKellips west of Mesa Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Rental of Tow Dolly needs to be longer than 6 hours , had to cancel transport , maybe extend to 12 hours

daniel W. 
Clasificación:
5.0

Equipment worked well. Staff were very helpful. Margaret waited on me. Excellent employee.

Ralph M. 
Clasificación:
4.0

The older lady from whom set up the rental was curt and at times rude. One example was refused to help document damage to the trailer and if had listened to her demand to just accept the pictures they took, cause me to be responsible for the severe damage. If she hates her job so much she has to take it out on customers, why is she working there? I have used this location a number of times since it was opened and this is the first time having an unpleasant experience. I am not going to let a rotten apple ruin the whole barrel.

ADRIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
1.0

Rude worker. Didn't communicate enough. We happened to be running late and blamed me for not have a uhal ready for another family It's not my fault the team did not plan better as well as logistics where not on bar. Will never be using uhal again.

gabrielle M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Milton F. 
Clasificación:
5.0

Outstanding service with pickup and return.

Aquilino N. 
Clasificación:
5.0

This has been an excellent experience and will recommend this to others

Theresa H. 
Clasificación:
3.0

No dolly or furniture dolly available even though it was part of my order. I was charged for two gallons of gas even though I fueled up right before I turned it in. Not a great exercise at all.

Victor D. 
Clasificación:
5.0

More staff as I had to wait a bit and look around when I initially arrived.

Garry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

hazel E. 
Clasificación:
3.0

Brenda is a rude waste of time. It's not social hour, we are all there to get things done not hear about your family. She's rude and obnoxious.

Ryan S. 
Clasificación:
5.0

Really wish I had gotten the name of the guy helping us but it was one of two working Easter Sunday. Very professional and helpful. I have never rented a moving truck before and he made the options simple and the process quick without making me feel rushed.

megan M. 
Clasificación:
1.0

UHaul is horrible. Rating is a negative five! Customer service does not exist. Had to go to this location after someone gave my reserved truck to someone else this morning at another location. No one seemed to care at all. It took three people and 30 minutes for the third person to finally assist me on the phone. Very poor service and lack of customer service.

BYRON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shirley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F. 
Clasificación:
5.0

Used this location many times. Always easy and seamless

Darrin V. 
Clasificación:
5.0

The brake pads could maybe be changed in the truck I used. They were squeezing pretty loud.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freeman T. 
Clasificación:
5.0

I was satisfied with U-Haul and will certainly use you in the future.

Jack G. 
Clasificación:
5.0

I had been trying to get a unit at this facility for months. I have 2 others are a location in Tempe. I'm moving everything to your location. I love the efficiency, cleanliness and the exceptional service I received from Margaret.

DawnAngela W.  |  Online Move In 
Clasificación:
5.0

They are always awesome & friendly.

STERLING S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S.  |  Overall Experience 
Clasificación:
5.0

I love this location. If you llok I have used Uhaul several times over the last 2 weeks. Thsi location by far has the best crew. (especially MAgge/Margaret?? The cleanest store-the most appealing store. ANd the most helpful.

Joyce R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
1.0

The woman at the desk of this location I think her name was Margret was not very friendly or helpful. In fact I would say she was hostile to me. I was going to walk out but needed this truck being that I make this route a few times a month. She should not be in a position dealing with the public.

David F. 
Clasificación:
1.0

I had a UHaul reserved, but it wasnt available when I got there. I had to go to 3 different locations. This happened the last time I rented a UHaul as well

Christine B. 
Clasificación:
4.0

Good overall service. Staff checked me in very efficiently

ardie J. 
Clasificación:
2.0

I was a tenant for over 10 years and the way I was treated left me with a lasting impression that is not at all flattering to the Uhaul employees

SHERI L.  |  Overall Experience 
Clasificación:
5.0

Great place

Quin B.  |  Overall Experience 
Clasificación:
2.0

Your associate who seemed to be the shift manager had a poor attitude. Not helpful at all. And ABUSIVE to me when I asked him who to contact concerning a refund for the charge for my moving people who didn't come to help. HE WAS LOUD AND ADAMENTLY SAID "UHAUL DOES NOT HIRE MOVING PEOPLE AND THAT I MUST HAVE GOTTEN A WRONG NUMBER". HE EXCLAIMED FORCEFULLY AGAIN AND AGAIN UNTIL I DROPPED THE INFORMATION INQUIRY. He needs a lot of training on the services of Uhaul, Customer Service and Manners.

Bobbie W. 
Clasificación:
1.0

Once again I can not get my account straightened out to pay on-line. I need this taken care of EMIEDIATLY!! jan bloom 4802284703.

James B. 
Clasificación:
5.0

And unexpected excellent service! Wasn't sure how I was going to get my sons items shipped to Florida and U-Haul made it so easy! Everyone was super friendly and the communication was great. I would recommend this service to anyone, Thanks U-Haul!

Stacy C. 
Clasificación:
5.0

No comments at this time..

hazel E. 
Clasificación:
4.0

The facility was clean but the staff needs a little work. Be more friendlier, it's your job it's not that bad.

Kee J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM S. 
Clasificación:
5.0

N.º 1

hazel E. 
Clasificación:
2.0

Highly unprofessional customer service

Jodi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAT C. 
Clasificación:
5.0

It was easy and simple to rent the van,and a good price.

Bruce N. 
Clasificación:
5.0

El cliente no dejó un comentario.

lois S. 
Clasificación:
5.0

Very nice van. Excellent fuel economy!!

Bradley P. 
Clasificación:
5.0

Fast rental. Fair price. Very nice facility.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

hazel E. 
Clasificación:
5.0

Guy at the location were great and helpful

Vinh D. 
Clasificación:
1.0

I would like the manager to call me and not from that place I got there 5 minutes to 7 and they treated me very poorly they locked the door on me I told him I did not know do not know how to return with my phone and they laughed at me

BRUCE G. 
Clasificación:
1.0

I rented a truck from you guys And I left a credit card on file that you could charge I had an emergency and I had to go fly to another country so I called your store and explain it to your employee and he said that it was ok that I could return it later than anticipated however somehow I got reported to the police that I stole a truck from you guys I just got a call from a detective telling me he's calling me about your stolen truck I don't know why you would report it stolen when you charged the card on file over $2,000 I understand the charges but I don't understand being reported to the police that's falsely accusing me when I am paying for your truck

Sergio M. 
Clasificación:
1.0

Fire the manager at the AZ location. Rude, gave wrong info, voice mail ALWAYS full, she's worthless and her staff can't stand her never being accessible. I will NEVER was uhaul again. Yall fucked me around to hard this time

Jessica C. 
Clasificación:
4.0

No need for improvement I like The service its convenient brings you The U-Haul box and pick it up for you, the drivers were all kind and talkative thank you for Your service

Rotasha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leevon P. 
Clasificación:
1.0

Manager and most staff is alway rude, we are business and quite often rent, but service is extremely in professional

Mohammad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanda B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S.  |  Overall Experience 
Clasificación:
5.0

Nothing great service

LaSheria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea m.  |  First Impressions 
Clasificación:
5.0

My experience was awesome .The staff was very friendly, Was always quick in-and-out. Most certainly would rent from you again and would also recommend Friends and strangers

THOMAS C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marwan H. 
Clasificación:
5.0

You really should adjust the rental costs AUTOMATICALLY when the equipment is returned early. Your pricing is NOT competitive.

Abraham H. 
Clasificación:
4.0

Clean the windows before renting.

Hazel E. 
Clasificación:
5.0

The younger man who helped this older lady was terrific. He's a keeper

SABENA N. 
Clasificación:
3.0

Moved location for PU truck three times. Third location didn't know we were picking up the truck. Promise a $50 credit to our Credit Card, never received. Overall, a mediocre experience with UHaul

tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R. 
Clasificación:
5.0

I'm sorry I don't remember his name I believe it was Justin the Customer service rep at the counter was awesome. Good Guy

Bryan M. 
Clasificación:
4.0

There was a mixed up but fortunately was fixed speedy.

Annie or Arthur M.  |  First Impressions 
Clasificación:
5.0

Margaret was great

david C. 
Clasificación:
1.0

My furniture is in a storage unit. When I went today, (1/31/2022), I was told in another name . They were not able to find me in the system. Awaiting call from manager.

Annie OR Arthur R.  |  Overall Experience 
Clasificación:
4.0

Good costumer service

Bruce N. 
Clasificación:
5.0

🙂

Hazel E. 
Clasificación:
5.0

They are always nice to the customers at this location. We use them frequently and never had a problem.

Dawna L. 
Clasificación:
5.0

Deceptive advertising..19.95 my ass..we need to know it's really 1.09 a mile

RAMONE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginger W.  |  First Impressions 
Clasificación:
3.0

I had a storage unit for 7 years down in CG and the price never went up, I haven’t been her but two years and the unit price went up three times, the price hike ran me right out!!!!

REGINA P.  |  Overall Experience 
Clasificación:
5.0

I rented a vehicle that was out for maintenance so I couldn't get the keys. Thankfully there was someone available to assist me with getting another truck during business hours. There weren't locks on the back of the trucks like the process says so it gets a little confusing, if that could be explained that there is a different process than what is outlined online with check in and returns it would be amazing. ¡Gracias!

Germaine Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
2.0

— The code we received to open the gate was invalid. — The 10x15 has three small doors on it which means I will be unable to get exercise equipment in there — There is dirt all over the floor of the unit — The doors are dirty and squeaky — There are rat traps on the floor (not a good sign) — You can’t call the people on the front desk without going through a centralized location with a long wait time

James N.  |  Online Move In 
Clasificación:
5.0

Nothing to comment

Hazel E. 
Clasificación:
3.0

If I could have rented at the east main I would have only had about 4 miles total. Instead I had to go to 200 east McKellops costing much more.

Leroy L. 
Clasificación:
5.0

I really appreciate Maggie she really helped out with every thing I needed to get done

Julian U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane B.  |  First Impressions 
Clasificación:
1.0

Was bait and switched vehicles was supposed to have a regular van at .79 per mile. Was forced to move to a larger truck due to credit card situation. On website larger truck was .89 cents per mile. Was charged $1.09 per mile difference was over $30.00. Mileages are way different from day to day from website to on site!! Truck had service engine soon light on. Staff did not greet when came in. I will go to budget next time. If that matters! where unlimited miles are available!!! Horrible experience!!

Bradley P. 
Clasificación:
1.0

Hire friendly polite people. The older ladies at this location act like it's a burden anytime you ask them anything. They need customer service training.

JOSHOA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Araceli G. 
Clasificación:
5.0

Easy professional both rent and return

Lynn Michel W. 
Clasificación:
5.0

Excellent place to rent and store

Larson M. 
Clasificación:
4.0

They are friendly n ready to assist

CHRISANDRA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

I cant remember the gals name, but she went above and beyond helpinge with our storage unit. I believe she was the location manager. Definitely recommend this location!

Joey S. 
Clasificación:
5.0

Rent vehicles only with FULL gas tanks.

Thomas H. 
Clasificación:
5.0

Clean and well lit area to store our RV. Gated RV storage provided peace of mind. Close to home for easy access when preparing for our roadtrips. Dump station and electricity provided to RV storage clients. Plus, friendly staff made our experience a great one! Have recommended to family and friends.

Colette or Jim T.  |  Overall Experience 
Clasificación:
3.0

Dropped the trailer off on Saturday. On Sunday I get a snarky phone call saying I failed to return my equipment. I called the return u-haul place, they eventually got it figured out. They said it was an issue with a close number.

KEVIN K. 
Clasificación:
5.0

They were great! Quick. Friendly. Professional.

Jack M. 
Clasificación:
5.0

Excellent friendly service. No changes needed.

Kipling S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazel E. 
Clasificación:
4.0

I ordered the $10 appliance dolly, it wasn't in the vehicle, only the $7 one! I didn't see that until I got to the location to load my stuff! Rather than go back & pay $$ for miles and gas to trade it out, I had to use the $7 one! Once I loaded my stuff, I drove back to the uhaul (since it was a mile away from where I was moving my stuff too) and switched it out for the correct dolly! I was charged for the $7 and $10 one! I though that was unfair since my requested item was never put in the truck

HERMAN R C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
3.0

There isn't enough space in this text box to tell you what a dismal experience it was with Uhaul and the Uboxes. The entire process until they were delivered was terrible and not what I expect from your company. That said, shout-out to Becky the driver who delivered our U-boxes. She was great. Regina who handled my call (after being shuffled around for an HOUR because nobody wanted to help me/figure out what the issue was/take any responsibility for Uhaul's screw up) was also terrific. Too bad the rest of the 20+ folks I talked to in the past month weren't those two.

Sally W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stuart P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAVANNAH G. 
Clasificación:
5.0

Gracias

Sean S.  |  Overall Experience 
Clasificación:
5.0

The experience was easy and convenient. Tycho and Justin made sure I understood everything I needed to and were responsive helpful throughout the move

Tyri B. 
Clasificación:
5.0

No way to improve perfection!!!

Hazel E. 
Clasificación:
1.0

Vehicle was very difficult to start every time. It should never have been rented out to me broken. Also there was no left headlight. It was ridiculous

Angela N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY K. 
Clasificación:
5.0

Great staff

Andrew T. 
Clasificación:
1.0

The staff was very rude and did not seen to want to do their work. They would just say the truck was in a place and when I asked if they could show me they would just point from I side the store.

Breanna L. 
Clasificación:
4.0

Vehicle pulled to the right

BRIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda L. 
Clasificación:
3.0

This location did NOT have a piece of equipment I rented. They would NOT allow me to upgrade per the CONTRACT. As far as I know, I still have paid for the dolly and have not yet been refunded. The authority & knowledge of the customer service reps seems to be very limited to just enforcing the letter of the contract rather than actually helping your customers. Disappointed.

Julie M. 
Clasificación:
5.0

Keep up the great work.

RATTLEKAN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maegen C.  |  First Impressions 
Clasificación:
3.0

Everything went well until they charged me for the next month when I had called and informed them I removed my belongings from the storage. I was suppose to receive a callback in regards to getting my refund they haven't called.

Yestena S.  |  Overall Experience 
Clasificación:
5.0

great customer service- all staff was helpfull

elizabeth g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy D.  |  Online Move In 
Clasificación:
5.0

Very helpful and friendly staff. Made experience easy and they answered all questions.

Aida R.  |  Online Move In 
Clasificación:
2.0

Had my items there less than a month and were stolen. Office saying I didn't have a lock on. In which I bought the lock there when I rented it.

Armando or Myana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donovan Z.  |  First Impressions 
Clasificación:
5.0

a++

Joshua T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John OR Kimberly P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Damari v.  |  Overall Experience 
Clasificación:
3.0

The staff wasn’t very welcoming.

Jim V.  |  First Impressions 
Clasificación:
5.0

I always recommend u-haul to friends and family. Thank you for being there for me.

Rosalinda E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron J.  |  Overall Experience 
Clasificación:
2.0

The price kept getting more expensive the longer i was here. When it rained some things got wet didnt look like it leaked just accumulated condensation in the unit.i had to throw a few dressers away because of rats. Customer service was always availible.

Jared G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S.  |  First Impressions 
Clasificación:
5.0

Gina was awesome!!!

Joseph A.  |  First Impressions 
Clasificación:
5.0

I had my unit since 2017 and here it is 2021. No problem ever  I would definitely recommend!!

Pamila G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margot S.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and accommodating

Francine M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delia R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL R. J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

alyssa b.  |  Overall Experience 
Clasificación:
5.0

Sinjin Kirkpatrick is a great employee

Paula C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark K.  |  Overall Experience 
Clasificación:
5.0

Tyco and the staff were friendly and helpful, despite arriving 15min before close. They were very helpful with the drop off process, thank you!

ALEXANDER L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M.  |  First Impressions 
Clasificación:
4.0

Rent payment went up, but was great overall.

charlotte b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel H.  |  First Impressions 
Clasificación:
5.0

Thursday morning the trainee and his supervisor were patient and helpful. She was good to others in line as well. A class act. Many thanks!

BRYAN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicolas G.  |  Overall Experience 
Clasificación:
4.0

I went to return my two storage units. Rep told me they were too busy to come over to do final check out. He said come back before 5 pm even if we are closed we can do the paperwork. I was there 5:03 they close & refuse to talk to me. Thanks to CS I was able to returned them.

Adrian F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B.  |  Overall Experience 
Clasificación:
2.0

I had submitted a reservation for a 5 x 10 and when I went to get the unit on 6/29/2021, I was advised the unit was sold, leaving me with no unit. I had no choice but to take the 10x 20 at twice the cost. They never offered to reduce the price nor did off any other solutions. I was very disappointed that it was rented without my knowledge. What's the point of a reservation?

Ronald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamar C.  |  Overall Experience 
Clasificación:
5.0

From the moment we came in to inquire about a unit, to yesterday when we moved out, the crew at Lehi went above and beyond to answer our questions related to their facility, as well as moving questions in general. They were always willing to lend a hand out to my car with big boxes purchased, and gave great advice on products they carry, as well as corporate things like the upods. I will always recommend this location. ¡Gracias!

krissy or dan h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darrell d.  |  First Impressions 
Clasificación:
5.0

The manager was awesome I loved her a lot

THOMAS C.  |  First Impressions 
Clasificación:
4.0

Everything was easy and smooth booking the room and getting the access codes. However, it stated online that I would be provided a free lock for the unit and it would be inside the unit. It wasn't there and I had to go back home to get a lock which wasted some much needed time.

Michael M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

maurice g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick P.  |  First Impressions 
Clasificación:
5.0

Sean Jaggers referred me to Eric Gronning. Eric was extremely helpful and informative in helping me set up my account. The parking area is very clean and secure. I am very comfortable in leaving my RV in their care and look forward to keeping it there for years to come. I would highly recommend working with the U-Haul crew at this location.

Jim l.  |  First Impressions 
Clasificación:
4.0

David Hudson passed away September 2020 of Covid-19. We are just maintaining the storage for his estate.

DAVID L H.  |  First Impressions 
Clasificación:
3.0

I understand climate control but the temperatures never changed during the day and were around 85/90 which caused warping to my antique dresser and one of my brand new bookshelves.

Jazmyne C.  |  Overall Experience 
Clasificación:
5.0

Your rate was raised twice in less than a year

Monette V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manlio G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B.  |  Overall Experience 
Clasificación:
3.0

The facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I'm going to put you on hold. So, I always remained on hold no matter when I called. I'm sure other stores are fine but the people at my store were rude

Vicky W.  |  Overall Experience 
Clasificación:
5.0

Squeaky clean facility!

Greta C.  |  Overall Experience 
Clasificación:
2.0

Well one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that's what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.

Paul M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M.  |  Online Move In 
Clasificación:
2.0

They don’t call you back, they don’t work with you when you’re not able to pay or lose your job.

Kelli Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian o.  |  Overall Experience 
Clasificación:
4.0

It drives me nuts when the lights go off some there is no way to keep them on when working for a while. You might be wasting more money by trying to save money. Fluorescent lamps cost for turn-on, not duration, and customer becomes unhappy.

Donald W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Madeline W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
3.0

Too much confusion and inconvenience for an average customer. Constantly changing staff and office facilities

DONNY M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Sean S.  |  First Impressions 
Clasificación:
5.0

I emptied out the storage right at closing hours. The customer service gentleman was incredibly nice and said he would stay and check me out so I wouldn't have to complete it at a different time.

Jon N.  |  Overall Experience 
Clasificación:
3.0

Nice facility, but too many price increases.

mike w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John or Crystal M.  |  First Impressions 
Clasificación:
4.0

I've been a resident in the Scottsdale/Mesa area for 60 years and this is by far the cleanest, best maintained and well managed Uhaul's in the valley. Eric and his staff are terrific! I would highly recommend this particular storage facility to anyone looking for a safe, secure, clean and well maintained facility for your storage needs and I would definitely return to this Uhaul for any future storage or rental needs if necessary. R. Phillips

rebecca p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary & Jeanne P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ozkar A.  |  Overall Experience 
Clasificación:
5.0

Thank you,i am satitfied.....

maurice g.  |  First Impressions 
Clasificación:
1.0

Very ate up! The manager was very Rude to customers, 2 people had reservations on the app and the store never got any information on it. The roll up door of the unit is so weathered it barely rolls up or down. Definitely not worth the price for a run down small storage e we which is managed by rude and unprofessional people... the trainee was awesome and helpful.

joseph m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harrison L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manlio G.  |  First Impressions 
Clasificación:
5.0

Your office staff was always enjoyable and friendly

Mark K.  |  Overall Experience 
Clasificación:
5.0

Online rental was quick and easy. Information was provided in text and email. Directions were very clear. The unit was ready including a lock!

Kerri L.  |  Online Move In 
Clasificación:
1.0

Employees were rude and not helpful. I rented a van and there were no accommodations for a little person. The staff gave me unsafe driving advice and recommended that I "call someone to drive it for you".

Katrina P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie D.  |  Overall Experience 
Clasificación:
3.0

The staff at this facility need to be a little more friendly and be more efficient.Tried to check out on a Sunday couldn’t because of computer problem this was the guys third day on job.

George L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY P.  |  First Impressions 
Clasificación:
5.0

The staff is all very friendly and helpful. They keep the faculty extremely clean and resolve any issues promptly. Have rented trucks from them also and the process is quick and easy. Highly recommend them for your storage or moving needs.

Don A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

kristen c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George A.  |  Overall Experience 
Clasificación:
2.0

when I got everything in Pensacola Florida smooth, but when I got to Arizona the drop off spot that's when it all went bad. I was not treated like a customer and I was even threatend by some U-Haul employee who was very rude and thought I was going to have to protect myself physically bc how this guy from U-Haul was very aggressive with me and I don't think a paying customer should be treated like that. Another employee on East main Street sent me on a wild goose chase with wrong addresses to U-Haul storage locations. Out of all the associates from U-Haul in Arizona there was one who knew all about customer service and his name was Anthony from your U-Haul on 219 E McKellips Rd. Maybe Anthony should teach the rest of your team on how they should treat paying customers. Plus I did have a witness with me to verify everything I am reporting

MARIO C.  |  First Impressions 
Clasificación:
2.0

Staff was very rude and supervisor wasn't very pleasant either. I was treated very poorly and also locked in the gate after hours and had to threaten to call Mesa police and fire department to get let out after almost an hour. I will never come back to this location!

kristen c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Loren S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert b.  |  First Impressions 
Clasificación:
5.0

Great service lady that got me all setup.

Mark K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
1.0

Margaret and Eric need knowledge and experience and customer service. I did not have a pleasant experience with this U-Haul storage unit facility. Have a beautiful day.

Tracy L.  |  Overall Experience 
Clasificación:
3.0

The person that was helping he was being rude wasn't really nice

Shonda S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Reyn B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mirandy T.  |  Online Move In 
Clasificación:
2.0

The second floor stank like dead animals. The staff was sometimes alright and then randomly very rude and short. The unit rental price kept climbing often. I wasn't happy about that.

MIKE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miachel J.  |  Overall Experience 
Clasificación:
4.0

Eric is there any way we can get unit MM10 weather strip replaced on the rolling door. The one there now is far beyond useful.There might be a piece left and that piece is brittle n useless...I Thank You in advance....Ozkar Acer0

Ozkar A.  |  First Impressions 
Clasificación:
5.0

It was a close location for me and was well maintained and convenient access.

Victoria S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryce R.  |  Overall Experience 
Clasificación:
5.0

Have recommended to friends. Nice facility and helpful staff.

HENRY J. W.  |  Overall Experience 
Clasificación:
5.0

Thanks to all people i came in contact with you were all kind and helpful.

Thomas or Hannah P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Liliena P.  |  First Impressions 
Clasificación:
5.0

I have utilized the units "rooms" on the east lot for over 15 years prior to U-haul's purchase of the property. The facility maintenance, employee friendliness and helpfulness under U-haul's operation has been superior.

STEPHEN L.  |  Overall Experience 
Clasificación:
1.0

My storage got robbed twice I paid for insurance and nothing was done to make it right

Danielle A.  |  Overall Experience 
Clasificación:
1.0

I've always held Uhaul in high esteem. It is my preferred choice for any moving services. I repeatedly had great experiences with this company. Not only have I been a customer numerous times, but I was also an Authorized Delear for Uhaul with at least 17 to 20 trucks at a location I moved away from.In my time running a Uhaul services, not under any condition have I treated any customer with the irreverence they gave me. I trained my employees how to speak to customers with dignity and respect, no matter the situation, the customer will always be treated the right way. They need help. Upon my arrival, I immediately did not feel welcomed. I did not feel the hospitality that I have always received from Uhaul's great customer service. The employees did not seem to care in the slightest. They have no regard for customers' concerns. I asked Margaret, one of the employees, if they had a lost and found because we were missing boxes with our belongings. She quickly responded with a "NO." I would not be complaining if she had only said no, but she further said, "ME PERSONALLY, IF I FOUND A BOX OUTSIDE, I WILL TOSS IT IN THE GARBAGE AND THEN WRITE A NOTE HERE." We then asked for the general manager hoping that he could be a little more helpful than Margaret. I asked the same question and he said "RIGHT HERE" and pointed beside him where there was nothing. I felt utterly disrespected. That is not how you handle customer service. They had an immense amount of attitude at this location and they don't seem to care about their customers and concerns. This wasn't the first time I had a terrible experience at this same location. They had the same inferior attitude and inattentive work ethic when I was checking in my equipment and getting a storage unit the first time I arrived. The general manager Eric didn't seem to care as well. I WILL DEFINITELY NOT RECOMMEND THIS LOCATION!!! Go somewhere else that will give u respect and treat you like a valuable customer.

claire c.  |  Overall Experience 
Clasificación:
3.0

The price I paid for a small unit was excessive. I was paying $69+ for a no climate control. Then it was raised several dollars more. That was the last straw I was paying $63 for a climate control and same size storage bay previously when I lived in Laveeen last year. You might want to adjust your pricing.. just suggesting!

maryann t.  |  Overall Experience 
Clasificación:
5.0

Maggie provided information regarding location of our RV site, how to access (via access card) and hours of access to the storage facility. She let me know that for a small monthly fee, we could have access 24/7. I passed on that option as I cannot imagine a situation where we would need to park or access our RV after the standard access hours. We tried the card and it was noted that it may take a few hours until it was activated. I was provided with a temporary code so I could go to the site and have any questions addressed while I was still on the premises. I took a look and confirmed that there was a dump station as that was important to me. Maggie was kind, helpful and provided excellent customer service. I would recommend this Uhaul location to friends and family.

Colette or Jim T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco S.  |  Overall Experience 
Clasificación:
5.0

My experience with the staff was great. Friendly, helpful, and efficient. This is my first time renting a storage and I was surprised and happy to learn how fast, easy, and convenient it is to start the process online then have an employee reach out to confirm everything.

Ashley W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirlene B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Harrison L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabrina W.  |  First Impressions 
Clasificación:
5.0

Anthony is a joy to do business with.

heather n.  |  Overall Experience 
Clasificación:
5.0

I would like to thank you for your time and consideration into my storage rental from UHaul. Your decision to allow me to clean the storage and remove all the item for a zero balance was beyond gracious of you and your team. I have no words other than it was extremely appreciated and you have blessed my life more than you realize. I lost my Dad a few months ago and my partner lost her Mother 3 weeks ago. Between funeral arrangements, funeral expenses, travel, hosting family during those hard times and also home schooling kids ... it's been financially, emotionally and physically draining. I am a responsible person and accountable for my past mistakes and not taking care of the storage was always on my mind (rather, mistakingly trusting my ex to take care of it)... which I thought she did. All in all, thank you so much for your generosity and allowing me to clean the storage. You removed a "brick" of stress from my shoulders and I will need to pay it forward somehow. Please take care and stay healthy.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

Maggie/Margaret the storage manager was very friendly and very helpful.

Larry or Debra G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

manuel o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kristen b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERMIN C. H.  |  First Impressions 
Clasificación:
5.0

Eric, your Agent Maggie was amazing. We had an uncontrollable event where the 20' truck we reserved was not returned to the location as scheduled. We were offered a 15' truck but weren't sure our stored belongings would fit. Maggie searched every local location for a truck for us and was able to secure a trailer (free of charge) to make up the difference in cu sq ft. She also added an extra day and mileage. The trailer was at another location and the dealer there flat out refused to give us the trailer unless we paid for it. In the end, made the 15' trailer work (hubby is great at Tetris). Maggie again came to our rescue the next day when my husband was checking out and closing the storage unit contract, which was in my name. She authorized the closure which we very much appreciated. Maggie went above and beyond our expectations, she deserves recognition as a valuable asset to your location, Eric. Thank you.

Jo S.  |  Overall Experience 
Clasificación:
5.0

I HAD 3 UNITS FOR WELL OVER A YEAR & NEVER HAD A PROBLEM & THEY WERE ALWAYS VERY POLITE & CONCERNED OF MY QUESTIONS WITH GR8 HELP & ASSITANCE!! WILL RECOMMEND TO EVERYONE!! THANK YOU & UNTIL NEXT TIME!! P.S. I LIVE IN INDEPENDENCE, MO NOW!!

Roger H.  |  Overall Experience 
Clasificación:
5.0

Thanks.

Thomas or Hannah P.  |  First Impressions 
Clasificación:
4.0

Clean and dry, air conditioning . Great, friendly staff!

roxanne h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnice B.  |  Overall Experience 
Clasificación:
3.0

Prices are a bit high.

John M.  |  Overall Experience 
Clasificación:
1.0

To many stoopied roles to just rent a storage unit. To much Reddick less paperwork. U have to wate forever to get assistance, I had one customer ask me if any budy worked t here. The guy who cheeked me in was a jerk. They wonted 3 peple as resfersonce. I don't know anybody, so I was forced to lie just so I could rent a storage unit, pretty sad. And a big company like u and u don't give milatery discount, now that's really bad, just out for the money huh?

Tammy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimmi C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda M.  |  First Impressions 
Clasificación:
5.0

Overall excellent very satisfied, however on the day of move out, there was an awful smell starting in the elevator which smelled like something had died. Placing mice traps can be a good thing but if one has been caught in a closed storage; how do you get them out if the person does not come for days to notice the catch. I'm confident you will be more consciously aware and carefully consider the safety in which all your patrons can stay healthy while in your establishment, since the Covid-19 has scarred us to a panic please keep cleanliness a priority.

MELISSA D.  |  Overall Experience 
Clasificación:
5.0

Very nice job everyone !!

Jeff C.  |  Overall Experience 
Clasificación:
4.0

U-haul are okay.

mike M.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was when I called back to actually rent the unit and was on hold for 15 min only to be transferred to a customer service rep (someone named Juan) who told me I had to come in and sign a contract even though I had already spoken to someone who was ready to make the deal over the phone. The customer service rep spoke to me like I was an idiot and didn't seem to want to help me. It's all good though because I called back and got another individual who was more accomodating.

kimberly t.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Dorsey T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy V.  |  Overall Experience 
Clasificación:
1.0

Didn't have a storage unit I reserved a month and a half ago. Then when I called uhaul customer service and cancelled my mobe in with them,, this location proceeded to rent me a unit I did not rent and was going to charge me without my authorization. Margaret the store manager, was unprofessional and rude to both my husband and I.

Callie J.  |  First Impressions 
Clasificación:
1.0

The store manager, Margaret, was rude, unprofessional, and short with both my husband and I.

Callie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janee B.  |  Overall Experience 
Clasificación:
3.0

When any concern or issue arises just handling it and not placing any inappropriate blame or blame of any sort could help the process maintain its professional and business position.

R B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Donna B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aianna D.  |  Overall Experience 
Clasificación:
3.0

There was only one employee who I want to work with from the entire staff and that is Miss Maggie. It seems that she is the only one there who knows how to talk to customers, has knowledgable information about UHAUL, and is professional to customers. Every other person (except for another woman) was unprofessional and it was confusing/difficult to work with them. When I went to close the storage unit facility out another male employee, Tyca I believe his name is, told me I was good to go but didn't go and check my unit at all. He seemed to be in a hurry as he was getting ready to finish his shift. At the time I had believed him until a week later when I received a late notice saying that I was fined for a late payment. I called UHAUL and talked to a woman on the phone who was able to fix the entire mess up but I was still annoyed that I had to go through that ordeal when I was told I had nothing else further to worry about from a different employee. Additionally, we had rented a 15 foot UHAUL, dolly, and car transport that same day so I had different moving pieces that made the entire day more complicated for us. After Miss Maggie had left for the day, I felt that my services were disorderly and I had to get in front of an employee if I wanted any help at all - otherwise I would be waiting a very long time until someone asked me if I needed help. Overall, I will rate this Mesa UHAUL as average because Maggie is a wonderful employee but the other men are unprofessional and don't seem to communicate well with each other or the customers. Furthermore, I'm very happy that when I called my problem was fixed. I wouldn't suggest this UHAUL to a friend though because of how many issues I encountered unless they strictly do their business with Maggie or another woman at the establishment.

Azucena M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ahmed E.  |  First Impressions 
Clasificación:
5.0

Motorcycle trailers?

steve b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos M.  |  First Impressions 
Clasificación:
5.0

Your staff is extremely helpful and friendly!!

Jeanie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

I had the opportunity to work with Anthony again and what can I say??? He represents the best in professional and friendly service!!!

David H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel H.  |  Overall Experience 
Clasificación:
5.0

Nice and clean location. Very helpful staff. Thank you for having a restroom where the outside storage units are. Oh, and for the use of dollies. That made all the difference.

Paula G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ASH S.  |  Overall Experience 
Clasificación:
5.0

Love you guy's you took very good care of my thing's.

GWEN W.  |  Overall Experience 
Clasificación:
5.0

Great service!

Deborah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyatt M.  |  Overall Experience 
Clasificación:
1.0

I started out at one uhaul facility on Apache Blvd and the 101 I rented there for about four months then the guy I was sharing space with started to hang out there a bit to much and started associating with some other people there and all them started to be in my unit as well so I thought the best thing to do was remove myself from the situation and at the same time my family member was talking to the president of the company and was letting him know what was going I thought I was all good and wanted to stay with uhaul so I rented another space at mckellips and Mesa Dr...it's called uhaul riverview....I even payed an extra ten dollars this month for the 24 HR drive in...well within one week they came and told me my 24 HR service was being takin away due to what was going on at the last unit I had and I had to have office hours to be able to get into my unit...no not gate hours as though that's what I thought office hours 7 am to 7 pm..I was really upset I started to cry cause I did nothing wrong buy move out and distance myself from the issue.i also asked if they was going to return my ten dollars for that service and they told me no they kept it..so I went through the rest of that month with those rules And when I went to pay on my unit I asked if my hours could be back to normal I was. Asking for gate hours at this time no 24 HR thing ...I was told they couldn't do it cause of the issue at the other unit at a totally different facility and I did nothing but move..I told Eric the manager there that I was going to move my thing then and give my money to someone who respected my money and time...I would never recommend uhaul to anyone I was treated as if I did something wrong and I even had to pay for it so if anyone would like to know go to right space storage they are cheaper the space is bigger and the employees there treat you with respect and kindness....Broadway and long more in Mesa check them out stay away from uhaul they only want your money

virginia m.  |  Overall Experience 
Clasificación:
5.0

Easy check in and facilities are so clean.

Rebecca P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D.  |  Overall Experience 
Clasificación:
5.0

front staff needed more help, sometimes takes awhile to get done.

jande r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel C.  |  Overall Experience 
Clasificación:
5.0

I've been renting trailers from this location periodically and always seem to get to deal with Anthony; Anthony also worked with me on this unit rental. GREAT service and he really knows what he is doing - he is representing your company well. Some surveys ask if I would hire individuals based on my experience with them - I would definitely hire Anthony!

David H.  |  First Impressions 
Clasificación:
1.0

My experience was horrible. They rented me a unit. We walked to the unit it had already been rented. The card they gave us didn't work either. I had to finally take an outside unit. We drove over there and all the paperwork directions were wrong so we had to figure that out to even find the unit. They said they could put me on a list if an inside unit would come available but that it was a very long list and I probably wouldn't get one.

Vicki B.  |  First Impressions 
Clasificación:
5.0

The drive between the units is wide and maneuverable. Doors open easily

dawna l.  |  First Impressions 
Clasificación:
2.0

I rented a 20 ft truck for a cross country move. The big deciding factor for me was the free month of storage. When I got to my destination I was told I would only get a unit of up to 10x10, if they had one available. Otherwise they could only give me a 5x10 unit. As you know the contents of a full 20 ft truck will not fit in a 5x10 unit. After much discussion the storage manager Maggie decided, out of the goodness of her heart to give me two 5x10 units but only if she had them side by side, which luckily she did. Going to another location would have been costly since I had to return the truck to that location to get the free month since I had already dropped the car trailer off there the day before. It was only with a lot of work and adjusting to get my belongings to fit. I only needed the unit a week, as I had anticipated. Checking out was better since Maggie wasn't there. She was borderline rude, condescending to customers and other staff, and made me feel like she was doing me huge favors. I later learned she was wrong. A family member who moved the week before, and rerurned to another location got a 10x15 unit, same size truck, same origination point, one week earlier. I will not return to that location and will tell anyone who asks not to use that location either. I rented a trailer to move my belongings out, from another location, and they were 180 degrees better. I wish I had gone there for my storage but they were full.

Susan A.  |  Overall Experience 
Clasificación:
2.0

Took 30 minutes for anyone to help me. Nobody was even in the building. The outside units are dirty, but the inside units are clean. The man helping me had to put in my full order form 3 times. My key code wasn't working. Lots of issues.

Alex B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WASTE NOT, INC. W.  |  Overall Experience 
Clasificación:
5.0

A very nice and clean facility.

Mike L.  |  Overall Experience 
Clasificación:
5.0

Very friendly and fast

Joe V.  |  First Impressions 
Clasificación:
5.0

No hassle check-in, easy access to drive up storage units.

Mike L.  |  First Impressions 
Clasificación:
5.0

Great facility and professional staff. We had to relocate to a larger unit, and the staff quickly and efficiently handled that.

DAVID D.  |  First Impressions 
Clasificación:
5.0

Meggie the manager was very helpful with my needs. Very knowledgeable.

Anthony M.  |  First Impressions 
Clasificación:
5.0

The two staff members were very helpful answering all my questions. I really appreciated both of their attitudes you could tell they both liked their jobs

Scott A.  |  First Impressions 
Clasificación:
5.0

The gentleman that assisted us with the unit was polite knowledgeable and very curtious. It was a very comfortable and good experience.

Theresa C.  |  First Impressions 
Clasificación:
5.0

General Manager, Eric Gronning made renting my storage unit a very pleasant experience from beginning to end. He was extremely professional and friendly, the kind of U-Haul service that needs noted.

STEPHEN L.  |  First Impressions 
Clasificación:
5.0

Anthony was awesome,hooked me up with a free month of storage while I looked fir a place to live. The facility was clean nice and wonderful.

Michael Y.  |  First Impressions 
Clasificación:
3.0

It was expressed that if I moved my furniture out of storage before the end of the month, then my storage payment would be prorated. I was then told that was not a practice of U-haul.

Arlinda M.  |  Overall Experience 
Clasificación:
2.0

I had reserved a small storage space and when I arrived at the time specified the facility only had a large storage space. They did not work with me, an individual with disabilities.

NANCY G.  |  Overall Experience 
Clasificación:
5.0

Eric and his staff were great! A++

John H.  |  Overall Experience 
Clasificación:
1.0

I had 2 major issues with the truck which resulted in the delay of movers that were scheduled to help me move and unpack. The truck would not start and then the back of door would not close

Anita S.  |  First Impressions 
Clasificación:
5.0

Very good experience with the Staff and the Facility. Very convenient and easy to access our unit.

Mary T.  |  Overall Experience 
Clasificación:
5.0

A very simple and complete service from start to finish, if needing to have a storage facility is necessary, it couldn't have been any better.

Pam K.  |  Overall Experience 
Clasificación:
5.0

always friendly and professional

Trudee B.  |  Overall Experience 
Clasificación:
5.0

Efficient and friendly experience

Paul L.  |  First Impressions 
Clasificación:
5.0

I just didn't like the fact at times the outside lights didn't work and was to dark.

Amanda A.  |  Overall Experience 
Clasificación:
5.0

It was excellent thx so much

MARIO M.  |  Overall Experience 
Clasificación:
5.0

The customer service was top notch, Eric took care of our every need and anticipated the potential problems we could face by taking us to the storage yard and letting us check out the space.A+A+A+A++

John H.  |  First Impressions 
Clasificación:
5.0

Helping with locks when keys have been lost for them. Don't want to pay a locksmith for something small.

Skehg’ Hiosik G.  |  Overall Experience 
Clasificación:
5.0

Sales associate was on top of his game. He was attentive and his knowledge of how to and when to was on point. He treated me like a guest and not like a customer. He answered all my questions.

Andrea J.  |  First Impressions 
Clasificación:
5.0

Great storing experience tied to our 5th wheel trailer. Ample space to maneuver when loading/unloading the unit & entering/exiting the lot. Well thought-out configuration & well run operation.

Dennis H.  |  Overall Experience 
Clasificación:
5.0

very good

Martin P.  |  Overall Experience 
Clasificación:
5.0

Super

Lashun M.  |  First Impressions 
Clasificación:
5.0

THE STAFF WAS VERY VERY FRIENDLY AND JUST AS HELPFUL. U- HAUL HAS A GREAT TEAM WORKING FOR YOU THAT WAS REALLY NICE TO SEE THANK YOU

Laura A.  |  First Impressions 
Clasificación:
4.0

The only thing is that it really costly per month

Larry C.  |  Overall Experience 
Clasificación:
5.0

Staff is always friendly and helpful.

Michael H.  |  Overall Experience 
Clasificación:
5.0

So glad I went with Uhaul self storage. Met all expectations. Equipment was super handy and in good shape. The layout of the facility and parking by the doors was awesome. Definitely recommend!!

Charles w.  |  Overall Experience 
Clasificación:
5.0

Very helpful explained everything gave me a few different options on storage

Edwin S.  |  First Impressions 
Clasificación:
5.0

very pleasant and helpful. Everything was explained clearly and completely

Bruce L.  |  First Impressions 
Clasificación:
5.0

Well run storage facility. Everything about it is easy and convenient.

Natasha L.  |  Overall Experience 
Clasificación:
4.0

Satisfied with the experience. Thx

Kathy N.  |  Overall Experience 
Clasificación:
5.0

Location was convenient and clean

Kathy N.  |  First Impressions 
Clasificación:
3.0

We ended up moving our things to another storage co. The unit pricing was more than 50% off what u-haul offered, and they had the same size units, but bigger width than depth & better access hours.

Leslie T.  |  Overall Experience 
Clasificación:
4.0

Location met all expectations

Dennis O.  |  Overall Experience 
Clasificación:
5.0

Gracias

Rosa M.  |  Overall Experience 
Clasificación:
5.0

Service was excellent! They always had free roller carts available to transfer your items from your vehicle to your unit. If I ever need a storage unit again. I know where I am going!

Hannah R.  |  Overall Experience 
Clasificación:
4.0

Great storage

jackie b.  |  Overall Experience 
Clasificación:
5.0

Stored my classic truck outside for about 2 years. Had no issues. Eric at the Mesa Arizona uhaul on Mckellips road did a great job. He kept an eye on my stuff and was always friendly.

Trever T.  |  Overall Experience 
Clasificación:
5.0

Friendly, knowledgeable staff. Clean facility and grounds. EZ, secure access.

Andrew F.  |  First Impressions 
Clasificación:
1.0

Staff is rude and disrespectful.

Gabriel N.  |  Overall Experience 
Clasificación:
3.0

Never enough staff. Long wait times.

Cecilia M.  |  Overall Experience 
Clasificación:
3.0

Public restroom were not useable, no place to dispose of any kind of trash

CARLOS S.  |  Overall Experience 
Clasificación:
5.0

Rep was super helpful & listened to my specific needs. He needed some teamwork to get exactly the space I needed, & everyone worked together to make sure the space I needed was made available. Good jo

Donita C.  |  First Impressions 
Clasificación:
5.0

We would come back.

ROBERT A.  |  Overall Experience 
Clasificación:
5.0

very easy

danny a.  |  Overall Experience 
Clasificación:
4.0

I was very happy dealing with U Haul as I only had the storage unit for a short time but it was very helpful to me. The only problem I had was taken care of very quickly.

Paul M.  |  Overall Experience 
Clasificación:
5.0

Anthony fixed my card one morning before the facility was officially open. He was so friendly and cheerful. I was grateful for his sincere willingness to help me!

tomas k.  |  First Impressions 
Clasificación:
5.0

Great Experience

Kathy O.  |  First Impressions 
Clasificación:
5.0

Happy with this U-haul facility and may return in the future if needed again.

Matthew R.  |  Overall Experience 
Clasificación:
4.0

Servicio amable

Deborah A.  |  First Impressions 
Clasificación:
5.0

Quick easy and friendly process.

Chasity F.  |  First Impressions 
Clasificación:
5.0

Great place - secure and great staff to assist with any issues.

Nancy D.  |  Overall Experience 
Clasificación:
5.0

Gracias

Patrick L.  |  Overall Experience 
Clasificación:
4.0

rented 2= 5x5 for the price of 10x5 turned out movers fit everything in one bay I was told they would only charge me for a single bay when i went back the next day i was told they couldn't

kelly h.  |  First Impressions 
Clasificación:
5.0

The representative was there when I first inquired up to three days later he helped and made this so easy and welcoming for me and my siblings so yes I would recommend this uhaul to others

Rhonda T.  |  First Impressions 
Clasificación:
5.0

Gregg took great care of me,can not be happier

Jenny M.  |  First Impressions 
Clasificación:
4.0

From start to finish everyone at the U-Haul Moving and Storage of Mesa went above and beyond the call of duty in order to help me with the move, the crisis and the panic. A great experience.

Kennan P.  |  First Impressions 
Clasificación:
5.0

I have rented a unit here several times over the years and always had a good experience. The facility is clean and the staff are great.

Tim O.  |  Overall Experience 
Clasificación:
3.0

The process to adopt a child is easier than the process to rent a storage unit these days. Cut back on the paperwork, I'm renting a empty box for christ's sake.

James D.  |  Overall Experience 
Clasificación:
5.0

Nice helpful staff & convenient location

Robert C.  |  Overall Experience 
Clasificación:
5.0

your employees at this facility were the most respectful, kind hearted, & helpful making everything about this experience the absolute best! I have nothing but good to say!

Caroline W.  |  Overall Experience 
Clasificación:
5.0

Great service

christina d.  |  First Impressions 
Clasificación:
5.0

Facility was great for storing our items for 9 months. Really appreciate that they have the Green Corner to donate items for others to take.

Elizabeth S.  |  Overall Experience 
Clasificación:
5.0

The Assistant manager was very helpful and knowledgeable. Good customer attitude and seem to know what he was talking about!

William F.  |  First Impressions 
Clasificación:
5.0

She was patient, kind, and helped me so much, Thank you for everything!

Bryce R.  |  First Impressions 
Clasificación:
5.0

Great customer service. I will use them again. Very satisfied

kim c.  |  First Impressions 
Clasificación:
5.0

I had a very good experience working with the personnel at this facility. I would highly recommend them

LOUISE T.  |  Overall Experience 
Clasificación:
5.0

Great experience

Nancy D.  |  First Impressions 
Clasificación:
5.0

The only drawback was distance as I ended up moving to Avondale & wanted to wait till I was able to get my belongings our of storage for good instead of moving storage facilities for a 3rd time.

janet h.  |  Overall Experience 
Clasificación:
5.0

Every encounter w/ staff @ this location was pleasant. They were helpful and competent. They assisted with any questions I had and made everything simple and fast. Definitely a wise choice.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

Very clean! Staff was always helpful and friendly.

Nicole V.  |  Overall Experience 
Clasificación:
5.0

Thank you for making me feel my things were safe. Also thanks to the very helpful staff.

Kelly P.  |  Overall Experience 
Clasificación:
1.0

Since the inception of our contract every time we accessed the unit the alarm would scream when we opened the door. Despite numerous complaints to the office it was never corrected.

Angelique W.  |  Overall Experience 
Clasificación:
4.0

Quick and friendly staff

Candace C.  |  First Impressions 
Clasificación:
5.0

knowledgible staff. quick. effective. professional

Gary W.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful. All were knowledgeable and friendly.

John R.  |  Overall Experience 
Clasificación:
5.0

Carlos was kind and most accommodating! Everything went smoothly and I'm happy with everything. ¡Gracias!

Caroline W.  |  First Impressions 
Clasificación:
5.0

Thank you for all that you've done for me I can't tell you how much I appreciate everything that was done for me and now helpful you were to me in my need of help I can't tell you again how much I app

Helen F.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly, helpful, kind and delivered A+ customer service. Would recommend to a friend.

Cherish L.  |  First Impressions 
Clasificación:
5.0

Very great customer service. I will be back if I will need a storage unit or a truck to rent.

Francisco G.  |  Overall Experience 
Clasificación:
5.0

Very pleased with Amber's assistance! She got us a unit near the elevator due to our limited ability. She was great at covering all the details and tuned into our personal need!

Paul M.  |  First Impressions 
Clasificación:
5.0

The guy who helped us was very friendly and helpful.

Andrea F.  |  First Impressions 
Clasificación:
5.0

Everyone was really nice and helpful made the move easy thank you😊.

Jacoree B.  |  Overall Experience 
Clasificación:
5.0

Super convenient and affordable !

Elenice A.  |  Overall Experience 
Clasificación:
5.0

Amazing service. Especially due on my lack of communication. Thank you again U-Haul

Seth I.  |  Overall Experience 
Clasificación:
5.0

Great location, well maintained and the staff was friendly and helpful!

Dorothy G.  |  Overall Experience 
Clasificación:
1.0

As the facility was clean and accessible. I find my experience with one of the employees that claims to be a "manager" exceptionally rude and far from being professional at any extent. Worst experie

Jeffrey B.  |  Overall Experience 
Clasificación:
5.0

Great people

Peter M.  |  Overall Experience 
Clasificación:
5.0

Enjoyed my experience with uhaul I'll definitely recommend them to all my friends and family

christi c.  |  Overall Experience 
Clasificación:
5.0

i had a storage unit for 3 years. I always treated professionally and everyone was always helpful.

SHERIE H.  |  Overall Experience 
Clasificación:
4.0

Actual check out was a pain but using the facility for storage was painless.

Darrel J.  |  Overall Experience 
Clasificación:
5.0

Service was very accommodating and courteous.

sheila w.  |  Overall Experience 
Clasificación:
5.0

Amazing

LINDSAY L.  |  Overall Experience 
Clasificación:
5.0

Eric does a great job managing the facility!!

leslie r.  |  Overall Experience 
Clasificación:
2.0

Just didn't fit my needs on a lot of levels.

Cj A.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and super attentive with any of my questions or requests.

Jessica Z.  |  Overall Experience 
Clasificación:
5.0

I worked with Lee and she went above and beyond! I will refer this location to every client I come in contact with. Thank you Lee for top shelf service!

Dorothy G. | Reservación
Clasificación:
4.0

Im working Heather, Storage Mgr. to resolve my issue of no (2)10x15 available.i Reserved early Sept. 2017. I came 219 McKellps Uhaul 9/30/17, was reserved & available Maybe now a10x25 or 20?.

Edward P. | Reservación
Clasificación:
5.0

Not been there yet booked a storage unit over the phone.very nice professional people.

paul k. | Reservación
Clasificación:
5.0

I really loved my Ubox experience, because everyone was friendly and helpful. When I forgot to give 24 hour notice to clean out my unit the staff was professional and understanding.

Christina B.  |  Overall Experience 
Clasificación:
4.0

all aspects of this uhaul were great except I continued to get a bill even after I moved out of the unit. I looked at the date and I believe it was just delivered late. otherwise great job!

John W.  |  Overall Experience 
Clasificación:
5.0

This was my first time renting storage with UHaul and I will definitely do it again. Thanks to Anthony for making transaction so easy. He was very knowledgeable and courteous...

Yolanda C.  |  Overall Experience 
Clasificación:
3.0

This uhaul facility would have been excellent, but they charged me a late fee and never reimbursed me when they told me they would. Waited over a month and never received it or a call. Work on that.

DASHON H.  |  Overall Experience 
Clasificación:
5.0

Anthony was so professional and courtesy. He was quick to assist and show us the process. I appreciate all the help. We would definitely rent again the storage units are so clean&bathrooms

asa p. | Reservación
Clasificación:
5.0

Ninguno

viola c.  |  Overall Experience 
Clasificación:
1.0

dirt and debris were blown into the storage unit under the door by leaf blowers when they clean the parking lot ruining my sensitive electronic equipment very unsatisfying.

Bart V.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly. Tell them what you have & feel you need and they are willing to go that extra step to help. From extended time of a trailer cause move took longer to finding right size stge

Russell W.  |  Overall Experience 
Clasificación:
4.0

Eric is hands down, an awesome GM. He made me feel comfortable, with no hassle or commitment to upgrade. Along with being one of the most down to Earth people I've met, he is very professional!

Gabriel B. | Reservación
Clasificación:
5.0

Best storage I have rented from and conveniently located...

Yolanda C.  |  Overall Experience 
Clasificación:
5.0

It was a good experience and was able to get exactly what I needed.

Tiffany S. | Reservación
Clasificación:
5.0

Very clean facility and excellent staff!

DEREK T.  |  Overall Experience 
Clasificación:
5.0

I only rented a unit for a few weeks, but the staff there were very friendly and understanding, and were very prompt and knowledgeable about all my questions and concerns. They're great!

Miguelina M.  |  Overall Experience 
Clasificación:
5.0

Very friendly helpful staff

Russell P.  |  Overall Experience 
Clasificación:
3.0

I made a reservation and then canceled it same day as I found storage at Guardian for less money. Cancelling a reservation wasn't smooth. Had nothing to do with Mesa location.

James T. | Reservación
Clasificación:
5.0

Everyone was extremely accommodating and kind.

Jenny C. | Reservación
Clasificación:
5.0

Lee was very helpful and with all the mess up another uhaul rep had some Lee was AWESOME IN HELPING ME QUICKLY. I was disappointed that I had a truck longer than I needed it because of 2 bad reps.

TRACY H. | Reservación
Clasificación:
4.0

You guys are great! Your call centers are especially well-trained and helpful. I just ended up going with a closer location, but still staying with your company. ¡Gracias!

debra g. | Reservación
Clasificación:
5.0

I made a reservation but did not receive any paper work to confirm such. Anthony was very helpful and I was given a confirmation #.

Jan S. | Reservación
Clasificación:
5.0

Thanks for all of your help. H-Haul made our trip across the country and our unloading of our U-Box at the McKellips Road facility easy! Thanks again.

Gordy B.  |  Overall Experience 
Clasificación:
5.0

I called today 7/24/2018 at 1536 . I wanted to make sure my account would no longer be charged . I went to the facility before the first of July notified the staff the storage would be empty .No help

Tracy L.  |  Overall Experience 
Clasificación:
5.0

Opening hours in Arizona should be earlier. At 7 a.m. it is already getting hot.

Paul t.  |  Overall Experience 
Clasificación:
4.0

Good People

alex r.  |  Overall Experience 
Clasificación:
5.0

Great experience. Will rent again in future.

Anne C.  |  Overall Experience 
Clasificación:
5.0

Great thanks

joel s.  |  Overall Experience 
Clasificación:
5.0

i did have a few issues but the employees where quit to take care of it. this was the best uhaul experience i ever had. thanks mesa uhaul..

michelle a.  |  Overall Experience 
Clasificación:
4.0

It was the first time in an indoor facility and it was good and helped me to feel secure about all my belongings

MELISSA D.  |  Overall Experience 
Clasificación:
5.0

I feel that it someone does not use your service for the full month they should be pro rated. I only used 9 days in to the month and had to pay the full price of June..

Diane G.  |  Overall Experience 
Clasificación:
5.0

Everyone has been so helpful thank you all at Uhaul

Rehse W.  |  Overall Experience 
Clasificación:
5.0

I want to thank Uhaul and the wonderful staff for being there when I needed them the most. Thank you so much from the bottom of my heart.

Sonya V.  |  Overall Experience 
Clasificación:
3.0

Over priced and had to pay to use the dumpster which was way over priced as well besides not likeing the price of how much i had to pay a month its very clean well maintained and nice staff

Demia P.  |  Overall Experience 
Clasificación:
5.0

Thank you for the help you provided when I needed it. You are the storage we will use again, if needed. Thanks.

lorraine and graydon p.  |  Overall Experience 
Clasificación:
3.0

Good service, just didn't like the time restrictions for the storage facility. Extra money for after hours.

Marie F.  |  Overall Experience 
Clasificación:
5.0

Staff was great at move-in and move -out...Thank you

Evelyn G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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