Customer Reviews for U-Haul Moving & Storage of Leavenworth

443 comentarios

4820 S 4th St   Leavenworth, KS 66048
(Next to The Home Depot)

(913) 828-0743

Horario

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(913) 828-0743

4820 S 4th St
Leavenworth, KS 66048
(Next to The Home Depot)

Services at this Location:

Horario

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

James was very helpful I'm hooking up the trailer

Ronald H. 
Clasificación:
5.0

The lock that was provided for the back did not operate. I had to use one of my own it just needs to be replaced

Alfred W. 
Clasificación:
5.0

We decided to see if U-Haul was open on Easter Sunday. We were amazed that it was and our experience with Amanda's assistance was over and beyond our expectations. Amanda was incredibly helpful, understanding and found a solution that worked for us. Amanda's knowledge and assistance totally sealed the deal on us deciding to go with a self service move.

TIMOTHY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis G. 
Clasificación:
5.0

The manager was wonderful!

Michael S. 
Clasificación:
2.0

Half of the equipment I rented was not in the truck, had to come by hours later to get an appliance dolly. When returning the service rep was very rude and made it seem as though I had just taken the equipment instead of understanding that her facility never provided what was paid for.

Ken J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel B. 
Clasificación:
3.0

The passenger door was open when I did a walk around during pick up. I had to ask the gentleman many questions including where the truck was.

Mindi H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
5.0

Staff was exceptionally helpful, and accommodating to my needs and changes, with no questions. ¡Gracias!

Ronda S. 
Clasificación:
1.0

Had to walk around for 15 minutes to find it, staff had no intention of helping. Also gas reading was horribly wrong in their favor. When asked to correct this, they instructed me that I had to report it via text, eating 30 minutes into my rental and moving time. Never again.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  First Impressions 
Clasificación:
5.0

Everything was smooth & effortless. I wouldn't change a thing.

Lana P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Have rented at this location twice. Friendly/professional people working here. Make it easy to check out and return.

James V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emanuel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben B. 
Clasificación:
5.0

The trailer was clearly old and leaked. I have rented UHaul trailers at least 5 times in the past three years and never had one leak like this. I know they aren't water proof but everything on the top half of the trailer was soaked including mattresses. The trailer should be taken out of service. Additionally the door did not slide smoothly and the tie down rings were missing on parts of the trailer.

Frank V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Franklin J. 
Clasificación:
5.0

Always amazing!!

April W. 
Clasificación:
5.0

Teresa, Jerry, and the other guy working at the counter (didn't get his name) were fantastic!! Friendly and helpful. We rented the pickup and got some boxes. Equipment was clean and well maintained. Fast and easy. Thank you!!

April W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E R. 
Clasificación:
1.0

Was never sent anything to properly check in spent 40 dollars putting gas in tank was still charged an extra 52 dollars

Deavion P. 
Clasificación:
5.0

Nothing. Customer service awesome. Teresa explained everything thoroughly and was extremely helpful during stressful event. Would highly recommend.

MARY T. 
Clasificación:
4.0

The new check-out check-in is great saves time

JOHN K. 
Clasificación:
3.0

Service was very sub-par here. The 2 people working looked as if the absolutely hated their jobs, and didn't want to help the guests. Super annoying too that the trucks advertised as $19.99 rental and of course I understand the mileage charge and all but the total was over $100.00 for the smallest truck.

jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernice G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

The folks working the front desk were very helpful in finding me what I needed, and I appreciate the help getting the trailer connected to my vehicle.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda G. 
Clasificación:
5.0

Your online check in was tedious and didn't work. I went through the whole process and got to the point where I was supposed to receive the text to get the key. A text came saying you needed to call me shortly. I waited 20 minutes and no call so I called in and got cut off immediately. I called again and talked to an unpleasant girl who said she didn't have the photos and I needed to do the whole process again. I hung up and went inside. The inperson rep was very nice and had all the info on her screen. I had the key in 5 minutes and was gone. Your online process needs a lot of work. I won't do that again.

Frank M. 
Clasificación:
5.0

Great service. Excellent truck.

Iris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam G. 
Clasificación:
5.0

Great Customer Service and storage facilities are well maintained.

HERBERT M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andera W. 
Clasificación:
5.0

El cliente no dejó un comentario.

britt j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

Teresa W. was exceptional. Very professional and knowledgeable about everything. She was a great help and everything was smooth.

Dan N. 
Clasificación:
5.0

Excellent service, friendly manager. Truck was ready on time, and glad to see social distancing and masks!

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Work on the app we use to check in after closing. It took 5 times before it would go through 🤪 But the store was excellent and Teresa Osborne was VERY professional and efficient. Thank you!!

KATHY K. 
Clasificación:
5.0

Personal amable

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

Great experience friendly staff

KARL H. 
Clasificación:
1.0

El cliente no dejó un comentario.

KENNETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE B. 
Clasificación:
5.0

Professional and prompt service

Billy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
1.0

In the beginning (when trying to secure business) the staff, manager Teresa was very informative and nice. Toward the end, and/or when trying to secure a different space, I was told corporate held spaces, nor would they communicate timely, which cost me an additional $39.95 (month storage)by being a day outside of the grace period and there was no pro rate as per one of the representatives. When trying to rent a trailer, another representative was pushing a lot of buttons and not communicating what was being done, states that my information is not in the system (sounds fraudulent and indicative of mischievous activities). You're in a customer service roll, you deal with customers, you have to talk to people, have them understand what you're doing... You are the face of uHaul. Thus far, unsatisfactory performance all the way around. Disappointed!

courtenay r.  |  Overall Experience 
Clasificación:
5.0

Staff were friendly and efficient. Pick up and drop off were both quick and easy.

Robert G. 
Clasificación:
5.0

The manager waited on us we rented a 20 ft moving van. She had us the van very quickly. The same on return. Thanks for making my move so easy.

Edward J. 
Clasificación:
5.0

Staff was very helpful and friendly. They took the time to explain all the details to me. I appreciate the quality of professionalism and courtesy.

Tanyta M.  |  First Impressions 
Clasificación:
5.0

Best moving/storage experience. Management is top notch and made sure I was taken care of. I will only use and recommend this U-Haul location in Leavenworth.

Joshua B.  |  Overall Experience 
Clasificación:
5.0

Easy access. Clean. Well lit.

John B.  |  Overall Experience 
Clasificación:
1.0

I was horrified that none of the 3 different staff members I had to interact with were masked. If I had not absolutely needed the trailer yesterday, I would have left because of the unnecessarily dangerous situation this location put me in by requiring that I come into an office with maskless, not socially distanced people in an area where covid cases are spiking. Unacceptable business practice.

Kathryn J. 
Clasificación:
5.0

It would be nice if I could access my unit 24/7 or at least till midnight but besides that I love this facility especially the garage that allows you to get out of the weather while you load and unload!

Richard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David A.  |  Overall Experience 
Clasificación:
5.0

Wolfgang was very quick to greet my at the check out lane. Very nice and friendly

Terence M. 
Clasificación:
4.0

Great service!

Florence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tianshi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleea B. 
Clasificación:
5.0

The truck ramps could be better

RICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H. 
Clasificación:
5.0

I was well treated and they were excellent with doing my information.

Ivey H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dustin G. 
Clasificación:
5.0

That is the largest u-haul place I've seen. Customer service was outstanding and the checking process was well organized

Christopher H. 
Clasificación:
2.0

Our 10x20 storage unit was not 10x20, rather two 10x10 units. This was not disclosed anywhere. One of the first units we were assigned had a pole going right through the middle of the unit, taking up space and usefulness. Pricing on our map of units was inaccurate (according to the worker.) We were able to exchange units but the set up was far less than ideal for moving a 26 ft Uhaul worth of items to storage. Very narrow hallways & one 10x10 unit had a large roll open door, while the other 10x10 unit had a much smaller walk through door making it very difficult to maneuver large items.

Sara H.  |  First Impressions 
Clasificación:
5.0

Everything was perfect including the staff!

Chrisandra H. 
Clasificación:
2.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

The staff were fast, friendly & very informative about all U-Haul has to offer.

Jeffrey R. 
Clasificación:
5.0

The drop off process was just as great as the pick up process. Awesome people! *****

Martha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJEROME F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery C. 
Clasificación:
5.0

Staff members were very polite and helpful as well as friendly.

Nina H. 
Clasificación:
5.0

Perfect experience. Well organized. Will definitely do business there again.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Just keep doing what you're doing. The whole episode was effortless!! ⭐️⭐️⭐️

Lizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith W. 
Clasificación:
5.0

Very pleased with everything. Customer service was excellent!!

Shana B. 
Clasificación:
5.0

Awesome drop off experience!

Kimberly D. 
Clasificación:
5.0

everyone was friendly and courteous.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Great location. Very clean. Community share. Easy access with convenient truck access. Great people.

ronald g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

My rental went well,the manager was great with checking everything ok before I left and found something and had it swapped out and also supplied an adapter at no charge I will be back

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

kennith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
1.0

I will never use this location again for a storage facility. I am so unhappy! And I will never recommend to any of my friend or family!!

Lacey C.  |  First Impressions 
Clasificación:
5.0

Very friendly!

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman D. 
Clasificación:
5.0

Customer service was excellent

Paula F. 
Clasificación:
5.0

My experience went very well from start to finish. The staff were extremely helpful in getting a trailer hooked up for me. Even during high traffic time they seemed very efficient and professional.

ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

The service was excellent from beginning to end and on top of that a 10% military discount... What a smooth process! I would definitely recommend this location to anyone within the area. In addition, it was really nice to able to buy a lock and straps on-site which cut down my running around time. Thanks again for making my moving experience so...easy.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD C.  |  First Impressions 
Clasificación:
5.0

Teresa treated me very well! Very knowledgeable and friendly! Here staff were second to no one!!' Great Job!

Charles w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke A. 
Clasificación:
5.0

Teresa is a Rock Star! She knows her stuff and is very friendly. The other staff at This location is also very friendly and knowledgeable in all things that they are doing! Nice work guys!

chuck W. 
Clasificación:
3.0

Average rating only because virtual check in didn't work and this is the second time that desk check in was delayed due to computer issues or staff unfamiliarity with digital systems.

James M. 
Clasificación:
5.0

I sat outside in the drop off line for 15 minutes while maintenance people said we are maintenance and wouldn't get a guy to help me. I had to call somebody to help me drop off my equipment. A 5 minute drop off was like 20 minutes. I was in a hurry pissed me off.

Patrick M. 
Clasificación:
4.0

Since this was my 1st time, I cannot say much to make it better. Maybe after the next time? Thanks.

jo B. 
Clasificación:
5.0

best uhaul exp I've ever hah

Terry H.  |  First Impressions 
Clasificación:
5.0

Very efficient and friendly staff, both for pick-up and return.

R Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
2.0

Terrible customer service manager. The rest of the staff seemed fine. I am writing today to complain about a terrible experience I had at this Leavenworth Kansas location! I had a 1400 appointment to have a trailer hitch installed and was looking to purchase a Bike rack/trailer as well. After dropping off my vehicle and informing the staff I would be shopping locally, I stoped back in 2 hours later and found that my vehicles installment wasn't even initiated. A phone call for the delay would have been appreciated. I asked the manager, Teresa Wilder what the holdup was and she unprofessionally lit into me for what appeared to be a double booking on uhauls part. I did not appreciate her condescending remarks about “ I only have one bay....what do you want me to do, pull out the other vehicle so I can start working on yours?'' And raising her voice in an unprofessional manner. I politely cancelled my entire order and was not expecting to be conducting business with Uhaul until the installation service tech came out to apologize and convinced me he would get the job done ASAP, they actually pulled the other vehicle out and began working on mine but although the technician was very professional and showed great empathy towards the situation, the manager did not.

Aaron G. 
Clasificación:
5.0

Personel were knowledgeable and friendly.

James J.  |  First Impressions 
Clasificación:
4.0

THere was a red tag on the door saying "do not rent. Rat trap missing." pretty disconcerting.

Michelle H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charity F.  |  First Impressions 
Clasificación:
5.0

Great staff and great facility!!!!!!!!!

Aubrey C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya W.  |  Overall Experience 
Clasificación:
5.0

Teresa and her team are absolutely AMAZING! Over the years I have has several storage units and never has the staff been as wonderful as this one. Thank you all so, so, so much!

DANELLE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

Daniel L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  Overall Experience 
Clasificación:
5.0

The staff members we interacted with throughout the whole process---Teresa, Ali, and Jason---were exceptional. They relieved a big part of the stress of a big move. They should all be commended for their professionalism, courtesy, kindness, and eagerness to provide the very best customer service.

RICHARD B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis T.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful.

Justin B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William V.  |  First Impressions 
Clasificación:
3.0

I had a great experience in the store. The staff was friendly and helpful. One of the members spent a good amount of time trying to resolve an issue higher ups in the company had made. Ridiculous that I reserved a unit and the store was unable to get me that unit because of flaws in the Uhaul system. Now, I had a truck full of stuff. So I had to spend more money to get a unit size I didn't make the reservation for! Like that's not my issue y'all messed up! Big props to Ali who was working at the time. I was searching for other storage places when he told me the news. However, he was able to find me a similar unit and really sold me with his customer service.

Montezia S.  |  First Impressions 
Clasificación:
5.0

Very clean and neat building . I lost my card my uhaul card I dropped it there I think somewhere next to the box 1679

Bruce F.  |  First Impressions 
Clasificación:
5.0

This is the best storage place i ever been to.

Deborah G.  |  First Impressions 
Clasificación:
5.0

The clerks were very helpful and pleasant to work with. They are two fine young me who take pride in what they are doing.

Maximilian e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana N.  |  First Impressions 
Clasificación:
5.0

Great staff

James B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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