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I feel that if you rent your equipment for only 1 or 2 hrs you shouldn't have to pay for one full day of service. For example I rented a pick-up truck for two hours and was charged $53.00.
The truck I received was filthy inside and out. The steering wheel was covered in something sticky. The cup holders were full of some kind of gross liquid. (Time stamped photos taken for verification.) The AC did not work. It only blew hot air which was miserable while working and moving. The left turn signal was busted out. Pulled over and given a warning.
Love the great customer service.
Most of the personnel were professional. They took great care of me
Your employees are courteous and helpful. No problems whatsoever.
The manager at the Lawton location was not even aware that we needed a replacement truck and we spent over an hour trying to resolve that issue.
Good customer service. Quick fix on trailer issue during rental, and then afterwards when I noticed a broken pin on the “pig tailâ€.
i can not remeber his name but the guy at the counter was very proffesional. i almost wanted to give him my card and try to recruit him.
Nothing excellent
Location manager was very rude when I pulled up 7 minutes late after making sure that I had provided an adequate amount of fuel. "You're late it was due at 9:00 a.m"
Nothing.
Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.
Excellent staff, good equipment that works!
Drop off was great friendly staff and got right on the job
The pick-up and return areas are not clearly defined, and make it difficult to know where to park on pick-up day. Once I was able to figure that out the staff was very helpful and friendly.
They guy said fill to half a tank so we did. Then we aere cgarged 18.36 which over drafted our bank account. Was really disappointed after using uhaul for years. I am gonna seitch to budget
Great! Very helpful!!
all employees were professional and proficient. Thanks you.
I was charged for an appliance dolly I never received and had to use the provided on in truck so i got charged for that too. I also have a pending 64$ charge aside from my 160 for the rental. No explanations. Won't use Uhaul again smh
I enjoyed the 2 brothers working at this location. Both friendly and helpfiul. I have rented 3 trucks in 3 months. I sure wished you would have 2 set of keys. Pls Pls Pls
I am very disappointed as when I walked in I was told my storage reservation did not matter because it was first come first serve. Luckily they had a storage unit available but was not happy with the attitude I received. If I take the time to make a reservation it should matter!
Friendly and helpful team. Easy online use!!
The woman at the register was extremely rude. I was however very pleased with my value for money.
I must have been one of the first customers of the day. They took care of me and answer my questions and hooked up my MC Trailer, and off I went. Same when I return. Customer services was good, in and out with the right equipment.
Give more than 100 free miles.
Customer parking is limited. The network connection used during check in was slow. As described to me - combination of Fidelity Internet and slow U-Haul servers. I needed to mention it. The staff was very pleasant and helpful. No issues there. Really , the network issues dropped me from five stars to just four
Nothing y'all did an awesome job helping us ....thank you
Maintenance is the main topic. Clean outside as well as inside for safety (windshield/mirrors,etc). Check/Change windshield wipers. Otherwise your customer service was professional and helpful!
Everything was great and the guys were polite and quick.
Never use again!!!!
Trailer had a slow leak in driver side tire. Had to air up tire thru out day.
The return experience was amazing! U-Haul staff were great and it took less than 5 minutes to check in the vehicle in and go about my day!
Staff were very polite, patient and friendly
Make sure and confirm your reservations with uhaul.com before pickup.
Was happy with all. Thanks you
Awesome!
When I put in my reservation for a truck, I selected an appliance dolly and some moving pads to help with my move. When I picked up the truck, those items were not in there and I had to go back and pick up the dolly. Also, the people that give you the truck need to go through and show you where the basic equipment controls are, like the hazard lights. It seems pretty basic, but when someone is going through the stress of moving, especially when moving themselves, the least that the moving truck rental place can do is offer a quick "tutorial" or overview of the equipment. I understand that the workers deal with this equipment everyday, but I never do, this was my first U-Haul rental, and it would have been nice to have been offered. If the customer feels they don't need it, they can always decline.
You don't expect a moving van to be all spick and span, that is not the point and in fact, the van from the outside was clean and so was the cargo area. Yet the cabin was apparently not cleaned at all or very poorly. It wasn't messy or outright nasty, that was not the case. It's just that the areas in the cabin were not wiped down, which you could see on the dust built up and the seats were not vacuumed and the passenger seat had a lot of dog hair in it and on it. For a person not fond of dogs or even allergic like my wife, this posed a problem and was an unwanted experience. But really, rather than that, it was a very good service.
Attendance were very friendly and helpful. Very easy and fast and pleasant drop off experience
This was first time I rent for local, I have rented one way to another state. I always use U Haul, I also used their storage.
Everything went very smoothly and the equipment was in great shape.
Nothing they where very nice and respectful and very helpful.
Everything went well. If you follow the advice of the employee who you speak with and check in online, it goes well.
Keep up the good work
Use all the time due to their helpfulness and reliability.
There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out
Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.
Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul
above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!
Great customer service by the manager roy I think his name was he’s a great guy
Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you 🙏🏽 to Mr Roy the manager who was always there for my concerns.
Always use Uhaul!
The girl at the desk was friendly and helpful
Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly
The staff was friendly and provided excellent customer service!!
Easy to use and very friendly staff.
Grass hoppers were all in the storage area.
The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.
Too much to say I’m going to call customer service
They cheated me on the gas
would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.
Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.
The staff there is great
It’s clean and have good access to belongings
Good customer service!!
THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L
I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.
Move-out was quick, no waiting around.
This u haul moving and storage is a clean place. The staff is very nice.
Everybody was very friendly and always helpful
Great service
The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!
The crew was really friendly and helpful. They definitely treated me well and respected.
The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.
Good service
Very friendly - customer oriented/ staff... great experience..
Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!
The lady was really helpful
thank you
Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways
Thank you very much
Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton
There da best storeage I've ever had
