The only problem that I had was I had a blow out on one of the tires tires around 3 o'clock 3 o'clock in the afternoon And it took them till 230 the next day For them to have the tires put onto the truck They combed me one day But half that day was lost due to waiting on the repair person to show up to fix it so technically I only received a 1/2 A-day of That upset me very much
Nichole G.Customer Reviews for U-Haul Moving & Storage of Lawton
Testimonials From Recent Customers
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This isn't about the locations,, this is about U-Haul policy and equipment. When two items are ordered together in advance, they should be available at the same location. There should be specific trucks with cruise control and a bigger pedal area for cross country trips, my legs have never hurt this much
Jeremy K.Cab of vehicle was full of dog hair.
Eric N.Workers were so friendly and kind to me! Very helpful and answered all my questions
Kristina S.I have never had a bad experience @ this location. Employees are always friendly and helpful. Free coffee would be nice.
Laura G.Very nice people. Very kind!
Cleason M.Nothing, Everyone seemed very helpful and friendly
Mark B.In Lawton there's like three UHAUL all off Cache/ Ft Sill. I was very confused each time trying to pickup all my stuff. However, all the staff was friendly and I was able to get all my products in a timely manner. They let me pick up the trailer last and literally hit the road after getting my vehicle on the trailer. We traveled from Sill to Bliss with no vehicle issues and only had to gas up a few times! No issues whatsoever, thank God and thank Uhaul! Would highly recommend and use again!
Emily M.Always curious
Ronald T.Everyone was excellent!!
KATHLEEN S.The trailer I ordered was not there when I got there. I got a 6 by 12 with ramp . I left with one without a Ramp . But was picking up a item the next morning . So I had to by Ramps which I wasn't expecting. Guy only gave me 5 bucks off . Other then that all the employees at that location were AMAZING.
Logan S.Zach Walls did not do an adequate job of ensuring the trailer worked. He “connected†the trailer, told me to turn on my hazard lights, then told me everything was good. This was very incorrect. I checked the connections myself later that night, and the wires were frayed. One of the connection pieces on the trailer couldn't even connect to the piece on the hitch because it was so damaged. I was very disappointed and upset that he let me leave with a defective trailer, which is extremely unsafe.
Morgan M.Customer service employees were great! Got everything handled for me on pickup and return.
Carl S.I never did receive a receipt llaff@me.com
Robert L.Truck had blown fuses. Zack Walls hooked up our tow dolly and DIDN'T hook up lights on dolly. They wouldn't have worked because of blown fuses anymore.
Kevin L.staff very fast and friendly in and out without a doubt
MICHAEL M.ND
Larry J P.I really appreciated the attentiveness and courtesy of Jordan the representative I had the pleasure of working with. Very helpful and friendly
David L.Nada
Melvin R.make sure the vehicle is washed, remove all the dead bugs from the headlights, and inspect the windshield wipers prior to issuing the vehicle to customers
ENRIQUE N.You can always improve perfection
Larry J.Seemed in disarray - in organized - like a dirty used tire shop instead of a snappy clean UHaul depot
CLYDE F.Excellent CSR's and Work team,
Ottress T.na
Ed W.This is a busy spot. Customer service makes or breaks when you're on a busy schedule of your own. All expectations were exceeded with the 11th and Cache location in Lawton, OK. I'll be back â€" soon.
Brian B.Nothing. They provided just what they said they would. They did a great job.
Sue H.When a person reserves a uhaul do not rent the moving truck out to somebody else hours before their reservation time.
James A.I had no issues. I found the service to be fast, friendly and the process to be straightforward. I had issues which kept me in need of the cargo van longer and when I called to have my rental days extended there was no difficulty. I will not hesitate to use the service in the future and wouldn't hesitate to recommend to others.
Alan T.Internet service is terrible, was supposed to pickup a 20 foot truck in Geronimo OK ,had to go to LAWTON OK to pick it up costing me more time and money. Very disappointed with U-HAUL.
Joseph L.The employees were very rude. Went in earlier and was told rudely that I would have to come back at my appointment time. Go back at my appointment time and there is a counter full of people then have to listen to the manager berate one of his employees. Told him that it was not professional and he just looked at me and said nothing.
John F.Top 10 best customer service awsome worker pls give those worker a 100 dollars bonus for always working yall are my heros they never say never great you with a smile always and thank you
DORIS S.Jordan was very nice to deal with.
Bryan M.I asked to not be charged for the 5 blankets since they did not give me the dozen I had ordered and now I have to buy scratch stick and try to repair furniture. They were still going to charge me at first. I told them if it made them feel good to charge the $5 to go ahead, but I would make sure that corporate got to deal with me. I guess she eventually understood that it was Uhaul's fault that equipment ordered was not available at time of pick up and credited back the $5 to me...that was the LEAST that needed to be done. I really feel like I should have gotten some credit off of the rental due to the unfulfillment of order creating a hardship but that is corporate's issue and this location had nothing to do with the poor service.
JOHN W.I reserved a 26ft truck in advance for one day and unfortunately less than 24 hours before I was scheduled to pick it up I was notified the truck would not be available. Literally the only option they had was to let me rent a truck that HAD to be returned to the original location costing me double in mileage. I don't understand the point of reserving a truck if they're not even going to have it available. I asked if there was any discount or anyway they could wave the return mileage amount since it wasn't my fault they weren't able to honor my original reservation and was denied. I only had one day available to move and had already scheduled movers to help so I had no alternative. I guess it was better than nothing but at the same time felt they could have done more…also the truck's driver side mirror kept dropping/falling making it almost impossible to have a clear view when changing lanes. Not fun.
Sarah W.Second time going to this U-Haul location in less than three weeks. After our first experience being so good for the major household move, we went back for a smaller truck weeks later for items in a storage unit. Both trucks were clean and in very good condition. The extra supplies we needed for our moves were in stock and affordable. Staff on both occasions were top-notch. On returning the truck with the second visit I have to give Zach a huge thumbs-up. He was friendly, personable, and took care of the transaction like it should be. Not sure if we'll need a U-Haul truck anytime soon, but we absolutely recommend U-Haul and the location at 11th & Cache Rd in Lawton, OK.
Gilbert H.Love you guys, thanks
FRANKLIN F.They forgot to put the dolly in the RV so that was a little bit disappointing.
Stephen M.Over the past 20 years of living in Lawton I have always used this location to rent trucks as well as storage. This past weekend was the worst and most horrific time I have ever experienced with this location. While I do admit there were a couple of people I loved working with. I'm not so comfortable coming back.
Regina L.Great service, went over and above to get me the truck I needed in the time frame we needed as well. Congratulations to your team for friendly, helpful and courteous service and accomodating our needs. BB
Blanche B.Continue doing what you do best and the customers will never let you down. Thankyou for an enjoyable experience.. Another satisfied customer!!
CHESTER W.Staff was very kind, even when the computers were messing up!!
KIELEY A. | First ImpressionsZack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!
BRETT W. | First ImpressionsDue to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.
WILL E. | First ImpressionsWould like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauney
merline l. | Overall ExperienceDidnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.
Amy K. | Overall ExperienceEvery time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.
Kara J. | Overall ExperienceI was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.
Robert J. | Online Move InI will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!
Tiffany M. | Overall ExperienceHad nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn't want my things and they've charged me every month since and claimed they never received my notices. On top of that I've been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.
JESSICA D. | Overall ExperienceI'm thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.
Chris F. | First ImpressionsThankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.
John J. | First ImpressionsThe employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.
Kyle F. | Overall ExperienceI have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!
karen s. | First ImpressionsThe staff was always kind and helpful, but seemed busy all the time. Perhaps they don't have enough staff. They do a great job with what they have.
Melissa K. | Overall ExperienceWe did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.
christie lynn d. | Overall ExperiencePrompt friendly knowledgeable accommodating
daphne s. | First ImpressionsAshley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.
Chrisanna W. | Overall ExperienceThe facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.
Malinda i. | Overall ExperienceAccess to the storage was often limited due to UHaul vehicles blocking the entrance
mary s. | Overall ExperienceStorage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.
luis l. | First ImpressionsThere are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out
jason c. | First ImpressionsQuestionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.
JOSHUA W. | Overall ExperienceTook over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul
Brandon W. | First Impressionsabove the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!
Anthony S. | Overall ExperienceGreat customer service by the manager roy I think his name was he’s a great guy
AHMAD G. | First ImpressionsExtremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you to Mr Roy the manager who was always there for my concerns.
karen f. | Overall ExperienceAlways use Uhaul!
Reva L. | Overall ExperienceThe girl at the desk was friendly and helpful
raymond p. | Overall ExperienceRoy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly
Judith H. | Overall ExperienceThe staff was friendly and provided excellent customer service!!
Marilyn k. | Overall ExperienceEasy to use and very friendly staff.
Heather P. | Overall ExperienceGrass hoppers were all in the storage area.
TRINITY P. | Overall ExperienceThe staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.
Amy K. | Overall ExperienceToo much to say I’m going to call customer service
stephanie r. | First ImpressionsThey cheated me on the gas
Tawana M. | First Impressionswould have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.
brent h. | Overall ExperienceMoved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.
Ginger C. | First ImpressionsThe staff there is great
Tracey B. | Overall ExperienceIt’s clean and have good access to belongings
Rhonda B. | First ImpressionsGood customer service!!
fern b. | Overall ExperienceTHE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L
mitchell S. | First ImpressionsI was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.
david w. | Overall ExperienceMove-out was quick, no waiting around.
KENNETH S. | Overall ExperienceThis u haul moving and storage is a clean place. The staff is very nice.
barbara l. | Overall ExperienceEverybody was very friendly and always helpful
robert k. | Overall ExperienceGreat service
Stefan G. | Overall ExperienceThe folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!
Caitalyn B. | Overall ExperienceThe crew was really friendly and helpful. They definitely treated me well and respected.
Christopher E. | Overall ExperienceThe staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.
jennifer j. | First ImpressionsGood service
Lamica H. | Overall ExperienceVery friendly - customer oriented/ staff... great experience..
Vesna I. | Overall ExperienceGreat crew at this location, they were super helpful and kind. I will definitely use this location in the future!!
TYSON L. | Overall ExperienceThe lady was really helpful
Cornelia J. | Reservaciónthank you
Mona M. | Overall ExperienceOverpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways
Seth P. | Overall ExperienceThank you very much
bridgett w. | Overall ExperienceEveryone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton
TARA P. | Overall ExperienceThere da best storeage I've ever had
JANET C. | Overall Experience