Customer Reviews for U-Haul Moving & Storage of Lawton

5,578 reviews

1102 Cache Rd   Lawton, OK 73507
(@ Ft Sill Blvd)

(580) 248-8472

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(580) 248-8472

1102 Cache Rd
Lawton, OK 73507
(@ Ft Sill Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had to wait, while I overheard one employee having an attitude with another customer because another store had sent customer to this location.. Clearly it was a issue at the other store not knowing what to check. This employee made numerous snarky remarks about things the customer would not know. The lady that helped me was decent. She was abrupt and cut me off on a question before she understood what I was asking, but I can give that a pass imagining the boneheaded questions they must get asked daily.... I don't think the photos in the system represented all the stickers marking some damage. At the end of the day, they had what I needed and there are not many options in Lawton, so I would still recommend. But average rating at best.

DANIEL W 
Rating:
5.0

The person who handled our rental in Lawton was great and has outstanding customer service. He was very professional and sharp and quick. We are new to the area and will be using him again to move our belongs in one of his rentals. He deserves a huge raise.

james m 
Rating:
4.0

Poor customer service when dealing with people.

Cynthia L 
Rating:
3.0

Some of the inappropriate stories and comments one of the guys was telling the whole time I was in there was awful to listen to the whole time. More professionalism for sure is necessary.

Tiffany G 
Rating:
3.0

The system was down when we rented our U-Haul. The line was back up and it took it almost an hour to check our truck out. I never received a contract as the system was down. Because I never received a contract when I went to fill the truck with gas I couldn’t find how much gas the truck holds. No matter where I looked online I couldn’t find how much the truck holds as every place on the website said to “look at your contract”. The only way I was able to check the truck back in was from the text originally sent when I requested the truck. The people at the store were nice. But even they couldn’t get a copy of my contract for me. What would have happened if we were pulled over for some reason?

michael H 
Rating:
3.0

Time to pick up van was 10am. I got to Lawton store at 9:50am. The workers were doing all they could but computers were having trouble not working, then sluggish and then no recepts printed. I was finishing picking up the van and had keys at 11:09am!! That was for a pre ordered and credit card held purchase!! I still had to drive from Lawton to Weatherford to load college son’s apartment, unload in Duncan and bring van back to Weatherford. The van was nice & new. After dodging storms —- we took the van back to Lawton & I was able to get a receipt then. The computer system thing seems to be a regular problem on a busy holiday weekend!!!! Please update it!! You are obviously busy enough to pay for it! That was crazy and uncalled for —- an hour wait just to pick up a vehicle that was already reserved

LANA F 
Rating:
5.0

Customer did not leave a comment.

Detrius C 
Rating:
5.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Customer did not leave a comment.

Artie N 
Rating:
3.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Very good and military friendly

Terry W 
Rating:
4.0

Customer did not leave a comment.

Bruce D 
Rating:
5.0

Great rental experience

Michael H 
Rating:
5.0

It was a great trip. The uhaul trailer pulled great behind my Jeep Grand Cherokee. Thanks.

FRANCIS S 
Rating:
5.0

Customer service was fantastic!!

betty S 
Rating:
1.0

I was not told that I had to sign out when leaving the storage, I had gone back later that day after they gave me access and could not get in. Also the staff were not as friendly in their mannerisms and not very professional.

Marsha D  |  First Impressions 
Rating:
5.0

They actually helped me I am down so low right now I was going to loose it all and they helped me with a settlement agreement I can barely afford to drive to find a job thanks so much to Heather and a couple more people there was awesome and a big blessing to receive my belongings back safe and sound thanks so much for helping me wow will definitely give a good review thank you for your patience and with working with me god bless you all

Kyle N  |  Overall Experience 
Rating:
5.0

Dominic checked me in on return, he puts the “U” in UHaul. That was honestly 12/10 service as he was super kind, and very helpful with the complications we had during our move. He even told us about the hidden games in the Uhaul pictures, felt like a very professional and enjoyable experience.

Sierrah G 
Rating:
5.0

Customer did not leave a comment.

LUIS S 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L 
Rating:
5.0

Customer did not leave a comment.

GEORGE S 
Rating:
3.0

Reduce the clutter and hire employees that are more competent and organized.

mason r 
Rating:
5.0

The staff at this location are phenomenal! The equipment malfunction that caused damage to my vehicle was recorded and photographed. Staff made sure I knew how to contact U-Haul insurance and claims, and made sure I had printed receipts for everything. My situation was terrible, but the employees are fantastic. I will certainly use this location again!!!

Paul W 
Rating:
5.0

The whole experience was trouble free and the staff were very friendly.

LOWELL N 
Rating:
5.0

Customer did not leave a comment.

Kimberly K 
Rating:
5.0

Easy and fast I get trailer rent and Bring it next day after have Fun whit my 4weller

John S 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
4.0

Customer did not leave a comment.

Melody Y 
Rating:
5.0

Customer did not leave a comment.

Jay M 
Rating:
5.0

The service and the team at the cache/11th location have been so polite, courteous. Haven’t had any issues at all. I do wish the access to storage was available 24/7 without an extra but doesn’t change the great team they have

QUINTON A  |  Overall Experience 
Rating:
1.0

Over charged for use of a small box truck. Had for less than 24 hours and went less than 20 miles. Charged $130 dollars only used maybe a gallon of gas also charged a $30 service fee

Tyler Y 
Rating:
5.0

Had storage unit for over 6 years with my personal property and never had any problems with security and accessibility.

VINCENT A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon b 
Rating:
5.0

Great customer service, very helpful and got us in and out quickly!

Scott H 
Rating:
5.0

Customer did not leave a comment.

anthony s 
Rating:
5.0

Customer did not leave a comment.

anthony s 
Rating:
4.0

Better fuel gauges to better identify 8ths of a tank. I drove 9 miles and was charged $9 for a gallon of fuel. If I would have put the local price of a gallon this would have put the vehicle way over what was required.

Jon V 
Rating:
4.0

Customer did not leave a comment.

Nick T 
Rating:
5.0

Customer did not leave a comment.

Joi H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E 
Rating:
4.0

Customer did not leave a comment.

goerge e  |  Overall Experience 
Rating:
5.0

Even though we had to extend our useage of the truck due to illness, they were great people to work with.

terrance s 
Rating:
5.0

Customer did not leave a comment.

Stella V 
Rating:
5.0

Change the windshield wiper blades on the truck

Kinney S 
Rating:
5.0

Customer did not leave a comment.

Philip M 
Rating:
4.0

Customer did not leave a comment.

ROBERT F 
Rating:
2.0

During inspection the trailer tires were found to be unsafely worn. This was found by the customer. The staff eventually agreed. After receiving the replacement trailer; a pre road trip inspection found tires at 10 PSI and driver side wheel flare light out. I feel my own due diligence avoided a potential road side accident. Safety must be a concern over profit.

Joseph P 
Rating:
5.0

Excellent location and people so helpful!!!

dan m 
Rating:
5.0

Customer did not leave a comment.

Bobbie A  |  Overall Experience 
Rating:
5.0

The personnel weren't attentive upon drop-off and I had to ask for assistance rather than wait in the equipment as instructed by property signs

Vincent W 
Rating:
4.0

G8 experidence with U-Haul Moving & Storage of Lawton, 1102 Cache Rd, Lawton OK 73507.

Roy T 
Rating:
5.0

There were no issues, the employees were all helpful and quick. They went above and beyond to help provide documentation that I needed for reimbursement.

Kathryn F 
Rating:
5.0

Staff provided great customer service. Pleasant and professional. Definitely recommend this location to friends and family.

miguel v 
Rating:
5.0

Customer did not leave a comment.

Rob G 
Rating:
4.0

Customer did not leave a comment.

antioentte b 
Rating:
4.0

The team went above and beyond to provide excellent customer service.

John W 
Rating:
5.0

NA

Larry J 
Rating:
5.0

Customer did not leave a comment.

Gregory T  |  Overall Experience 
Rating:
5.0

Excellent location, easy to maneuver the truck to drop off. Easy to follow signs. Friendly people. They could use more staff though. We waited for a while

Kayla H 
Rating:
4.0

Customer did not leave a comment.

Dannel B 
Rating:
5.0

Thank you to the nice lady who helped us through the check in process when we calked uhaul. She had a great attitude and was very patient with me. Thank you.

MARIE C 
Rating:
4.0

Customer did not leave a comment.

Ansara Y 
Rating:
5.0

Customer did not leave a comment.

Ismael Q 
Rating:
1.0

Customer did not leave a comment.

Joanie A 
Rating:
2.0

Customer did not leave a comment.

Mckayla C 
Rating:
5.0

Customer did not leave a comment.

Alison H 
Rating:
3.0

We mustve gotten the most rugged truck on the lot. It ran like 5mpg & struggled to drive. Headlights might as well have not even been on it, they werent of much help and point down into the road. I filled up as turning in & still got charged for 2 gallons of gas, the dolly was supposed to be $5/day (per rep renting to me) & I got charged $14 for 2 days. It got the job done but dang.

Dena R 
Rating:
1.0

The person that helped us, a make with brownish red hair and a beard, seemed to not care if we got the truck or not. We had to drive 30 miles to pick up the truck because the uhaul location close to our house didn't have a 10' truck. The guy at the cache rd location wanted us to take the truck without the car dolly, drive the 30 miles home, load the truck and then drive the 30 miles back to his location and have the car dolly connected and our car loaded. He acted like I was too incompetent to be able to unload my car when we got home, unhook the car dolly ftom the truck and then put it back when we were finished loading the truck. Not to mention the truck rode like a bucking bronco, it had SEVERE wind noise from the drivers window but not as severe from the passenger door and it only got about 8 mpg. This was the worse truck rental experience I've ever had.

Keith P 
Rating:
3.0

Faulty gas guage which the attendant could not become interested in addressing. Sub standard customer service. I wonder if it might be a known issue?

GORDON F 
Rating:
5.0

Customer did not leave a comment.

Shane R 
Rating:
5.0

Customer did not leave a comment.

Sheila O 
Rating:
5.0

Customer did not leave a comment.

Nikosha F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikki a 
Rating:
4.0

Customer did not leave a comment.

Whitney W 
Rating:
5.0

the service are good

Angel L 
Rating:
5.0

Customer service was outstanding. Great experience. Thank you.

David T 
Rating:
5.0

Customer did not leave a comment.

Andrew K 
Rating:
4.0

Customer did not leave a comment.

Philip M 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

wendy r 
Rating:
5.0

All the gentlemen who worked at the CACHE location in Lawton were wonderful. I could not have asked for anyone better.

Becky Y 
Rating:
1.0

Staff was absolutely amazing but I waited 2 hours past my reservation before I could start traveling the equipment wasn’t ready and cost me more time and money!

marquis s 
Rating:
5.0

Customer did not leave a comment.

kelsey l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman C 
Rating:
3.0

Customer did not leave a comment.

Brandon S 
Rating:
5.0

Everything ran very smoothly. They were very professional, had no problems. Vehicle was clean. I would recommend this U-Haul to anyone. Thank you.

FRANKLIN F 
Rating:
5.0

Keep the same professional presentation.

sandy C 
Rating:
5.0

Smooth and effortless, a welcoming experience after a rough PCS. Customer service top notch, I recommend to all my military brothers and sisters.

JOHNSTEVEN D 
Rating:
5.0

Customer did not leave a comment.

Shirley D 
Rating:
5.0

Dominique at this location was super helpful and attentive to not just me but the many people who needed help during my time there. Very grateful for the guidance I got today

Taylor P 
Rating:
4.0

Customer did not leave a comment.

david e 
Rating:
5.0

Keep Heather and have her train others rental facilities. She was, by far, the best I have ever dealt with!! Thx, Heather!!!

Mark M 
Rating:
5.0

all went well with my service , thank you

rosa a 
Rating:
5.0

Customer did not leave a comment.

undrey m 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

NA

Larry J 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
4.0

We made the mistake of filling the tank for a 70 mile allowance, and of course there's no way they can give us any credit for the amount of fuel over the 1/4 tank we were supposed to come back with. It was a full half tank more than required. I was glad the clerk could at least waive the 2 extra miles we drove. I thought that was mighty nice of her. Overall the folks were real nice, got all the paperwork done quickly, and we were in and out in short order. We were told we'd save $40 if we brought the truck back to the same location, which we decided to do. The receipt seemed to only indicate a $29 credit. I was too tired to ask about it. I'd rent from this store again, I would just make sure I knew the mpg on the truck and fill the tank accordingly, and also request a better mileage allotment to account for wrong turns and stops at Braum's for breakfast.

Judy P 
Rating:
5.0

great service

Frank O 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Lubricate your trailer ratchets.

kathy j 
Rating:
4.0

The 26’ truck had been in a previous accident and the power steering was very loose and difficult to control.

Ariel T 
Rating:
5.0

Everything was excellent about that company no complaint

Vontico G 
Rating:
5.0

Good Morning 🙏 it was AWESOME!!!! I MOVED EVERYTHING MOSTLY BY MY SELF THE CREW AT U HA U L OFF OF SHERDAN AND CACHE WAS TRULY A GREAT 👍 HELP I DID EVERYTHING BY MYSELF! THANK GOD IT WAS AWESOME IT WAS PLEASANT!!!! THE WORKERS WERE AWESOME 👌 AND A VERY BIG HELP. THANK YOU Ù-HAUL!!! Thank you all again sooooo much!!

theola j 
Rating:
5.0

Customer did not leave a comment.

Joseph E 
Rating:
5.0

The customer service representative was very helpful and courteous.

Jay P 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
1.0

They are very friendly especially the older lady that is there

valecia b  |  Overall Experience 
Rating:
4.0

Pricing is highway robbery. There's no reason it costs $250 for a 1 room move that I do myself.

ISAIAH T 
Rating:
5.0

My technician Austin was fantastic truly a professional, can’t say enough about the work and service he provided! Management is also extremely professional they made my day great job!

Robert J 
Rating:
5.0

Customer did not leave a comment.

Kolton S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jack c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paula b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam W  |  First Impressions 
Rating:
3.0

Besides the fact that I was nt explained about checking in si was stuff outside overnight with my stuff on check night didn't kn I w access fode got robed when finally figured out it wouldn't work

TARRAH G  |  First Impressions 
Rating:
5.0

Staff was awesome! Give them an increase in salary.

Tod C  |  First Impressions 
Rating:
5.0

Heather was very helpful.

SHYKIRA S  |  First Impressions 
Rating:
1.0

My overall experience wasn’t very well . For the most part staffing was okay . Some staff seemed to know what was going on and others not very much . The units in my opinion for what they were cost could’ve been a lot better or at the least have 24 hour access for those who work throughout the night . Ending my time with Uhaul was probably the better experience I had only because they actually were kind enough to refund the recent monthly purchase I made with them . In conclusion I wouldn’t come back and this Uhaul for such reasons .

Xavier M  |  Overall Experience 
Rating:
5.0

My husband and I have had a storage unit with u haul along time, I must say if I had to get another storage unit I would go back to them, because of the friendly clean very professional service we received over the years, I would recommend them to anyone,L,T.

LUCILLE T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W  |  Overall Experience 
Rating:
5.0

Colton went out of his way to correct all miscommunication…..Thus place exceeds expectations!!!

Caryl L  |  Overall Experience 
Rating:
5.0

If I move back I would definitely use them again

AMANDA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mckenzie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jocelyn c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H  |  Overall Experience 
Rating:
5.0

When you get to the back of the storage unit you need a bright flashlight to see

Sharon G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D  |  Overall Experience 
Rating:
5.0

Great staff

INA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdullah a  |  First Impressions 
Rating:
5.0

Thank you for everything. GETTING the truck wasn't that easy but overall staff and cs support was amazing friendly claim and very understanding. I would never seek another place to get my move done.

LaTasha H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mondarius C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetris E  |  Overall Experience 
Rating:
5.0

Excellent 5 stars!!!!!

VALENCIA W  |  Overall Experience 
Rating:
5.0

Exc

James E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell P  |  Overall Experience 
Rating:
3.0

Dante and the fellow employees were courteous and helpful; very informative and gave great customer care. The only thing upsetting was the facility itself. The outside had fake garage doors to deceive its customers that the facility had garage storage, but did not; they even had locks on them to play the deceit even further. Storage internal lights for the bigger storage did not have any lights, pathway and movement was minimal so if you needed to store a couch you wouldn’t be able too. There was barely any outside lights due to majority of them were broken or inoperable just there for show. The minor storage upstairs were as secure as you’d expect because thru the ceiling it was open so if someone was eager enough they could muster their way to steal what they were capable of through the roofing by climbing in them. Even computer operated, it didn’t have 24/7 accessibility which now a days a lot of the other facilities have it. Only reason we chose this establishment is because the first month rent was free so we didn’t have to pay.

NOELMAR A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mason M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allyse K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin G  |  Online Move In 
Rating:
5.0

Good people.

Edward C  |  Overall Experience 
Rating:
5.0

Yes everybody was very polite and courteous and very helpful in every way

robin r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamarante A  |  First Impressions 
Rating:
5.0

Yes you're very polite and courteous and respectful and everything above

robin r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYLE K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel E  |  First Impressions 
Rating:
3.0

Staff was great. No exterior units. Garage doors on exterior of buildings (for decoration only) was misleading.

Brenda G  |  First Impressions 
Rating:
5.0

They were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed it

vernon j  |  First Impressions 
Rating:
5.0

The guy that helped me was very caring and understanding

Amanda H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wilma r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMANDA S  |  Overall Experience 
Rating:
5.0

Great customer service reps and easy and convenient access to storage unit..

Darryl D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooklyn F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

horst r  |  First Impressions 
Rating:
5.0

Staff was very kind, even when the computers were messing up!!

KIELEY A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUWANA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA S  |  First Impressions 
Rating:
4.0

Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!

BRETT W  |  First Impressions 
Rating:
4.0

Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.

WILL E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT H  |  Overall Experience 
Rating:
5.0

Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauney

merline l  |  Overall Experience 
Rating:
4.0

Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.

Amy K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Temeka r  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BRIAN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia W  |  First Impressions 
Rating:
2.0

Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.

Kara J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dreama h  |  First Impressions 
Rating:
4.0

I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.

Robert J  |  Online Move In 
Rating:
5.0

I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!

Tiffany M  |  Overall Experience 
Rating:
1.0

Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn’t want my things and they’ve charged me every month since and claimed they never received my notices. On top of that I’ve been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.

JESSICA D  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Herman M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ojonatu D  |  Overall Experience 
Rating:
5.0

I’m thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.

Chris F  |  First Impressions 
Rating:
5.0

Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.

John J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly M  |  Overall Experience 
Rating:
5.0

The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.

Kyle F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Herman M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john r  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mahogoney L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEREMY M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Komlavi D  |  First Impressions 
Rating:
5.0

I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!

karen s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac J  |  Overall Experience 
Rating:
4.0

The staff was always kind and helpful, but seemed busy all the time. Perhaps they don’t have enough staff. They do a great job with what they have.

Melissa K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciara D  |  Overall Experience 
Rating:
3.0

We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.

christie l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R  |  Overall Experience