Customer Reviews for U-Haul Moving & Storage of Lawton

Clasificación:

5.0

Excellent experience they were very friendly and helpful, only problem was getting through on the phone had to wait about 20 minutes on hold every time otherwise great experience.

Clasificación:

5.0

Fast easy service, no hassle, equipment was ready and someone was there to disconnect everything promptly upon my return.

Clasificación:

4.0

More parking space

Clasificación:

4.0

The entrance isn't well known. And if you miss it you waste gas and the gas is very expensive if you go below what was already way in it.

Clasificación:

4.0

Overall GREAT customer service. I only didn't give a 5 star because I feel that on the 1st trailer someone should have seen that nail in the side wall. BUT, I caught it and ya'll were quick to give me another trailer.

Clasificación:

5.0

just needs to fix the vehicles, one rearview mirror was broken, other than that perfect.

Clasificación:

1.0

Have bad allergies had bunch of animal fur everywhere and I do mean everywhere

Clasificación:

5.0

Excellent customer service. Quick and easy.

Clasificación:

5.0

Dont need to change anything. They are very professional

Clasificación:

5.0

Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.

Clasificación:

5.0

Very friendly and efficient, I was in and out of the facility in under 15 minutes.

Clasificación:

5.0

Very friendly and professional service!

Clasificación:

5.0

U-Haul did a great job providing me the right size equipment for what I needed. Keep up the good work.

Clasificación:

5.0

Transaction was easy. Reservation made, picked up truck. Used and returned with ease.

Clasificación:

5.0

Nice knowledgeable people.

Clasificación:

5.0

The customer service was wonderful the young lady that hooked the car to the trailer was very knowledgeable. The only problem was I called all day they need a receptionist to answer calls only I drove over 500 miles and wanted to confirm reservation I tried the online chat no response.

Clasificación:

4.0

Have more pickups available for rent.

Clasificación:

1.0

I will NEVER rent from this location 😠😠😠 very unprofessional.

Clasificación:

5.0

i was helped by a very helpful Clerk. She is awesome!

Clasificación:

5.0

I have nothing to say at this time.

Clasificación:

5.0

Everyone here was very helpful and nice.

Clasificación:

5.0

Masks should be a choice much as I chose to serve this Country in the Navy, I do not like being talked down to by a pompous a$$ who tells me to put one on... I might feel leniency towards him except when I point out the clerk beside him not wearing one and he replies, "He's behind the clear sheilding"... And I'm on the other side so lose the attitude. You can require or request but to demand almost pissed this old sailor off. Always lived uhaul, don't like being told to inflict harm on my health because of someone else's fear and Ignorance.

Clasificación:

5.0

I did have a slow leak in the r/f tire but there's no way they could of known it.

Clasificación:

5.0

Check out went great

Clasificación:

5.0

The staff and workers are very kind and respectful. They also have great information about the u-haul items and vehicles that just might save a customer money in the future. I will go back to this location next time I need to move to a new home or even just to move a peice of furniture.

Clasificación:

4.0

This has nothing to do with Ballinger or Big Lake but with the Uhaul customer service representative. We booked the reservation for a 10' truck a week before we needed it. I called Uhaul customer service to see about adding a day and some more miles to our rental. The person I spoke to said she could add extra miles and that for an extra day it would cost 40 dollars. Before I hung with the representative I asked if our truck was at the Big Lake location she said it was. We left from San Angelo, TX to Big Lake, TX which is an hour and 8 minutes away. We get there and they don't have our truck, he said he didn't have a 10' foot truck for about a week. He called Uhaul customer service to find out about booking another truck. The closes truck they had was in Ballinger, TX which is back the way we came an hour and 40 mins away. That made our trip an extra 2 hours and 48 mins instead of them just telling us that Big Lake didn't have a truck and that Ballinger had one which is 36 mins away from San Angelo. The website said that we were to get 50 dollars if the place that we reserved our truck at didn't have it. I would like to see about getting that.

Clasificación:

3.0

Why am I getting charged for collision damage waiver $110.

Clasificación:

1.0

I'm not rent nothing recently

Clasificación:

2.0

attendee was uncaring and poor educated. Almost to the point of being rude. Also I can't beleive you don't offer military discount or health care givers a discount. Or AAA AARP nothing?

Clasificación:

5.0

No changes necessary. Great interaction.

Clasificación:

5.0

Great service, came outside to greet and direct us. Out of there in five minutes. Awesome!

Clasificación:

5.0

The manager was knowledgeable and professional. Overall a very good experience

Clasificación:

5.0

Everything was perfect. The staff was amazing.

Clasificación:

5.0

Nada

Clasificación:

1.0

Fix the trucks when something is previously listed as needing maintenance, stop over charging customers.

Clasificación:

2.0

You need a better system for addressing concerns of customers, while out with YOUR equipment. I was trying to put gasoline into a van(which I've never used before) and the type of gasoline wasn't visible. I called the store and the lady put me on hold right away. I waited about 5 minutes and then called back. Same thing happened. After about the 5th try she started sending me straight to some voicemail. I just remember thinking I'm glad this isn't life or death. I use this location all the time, and I understand that you guys get busy, but you need a better system to address customers needs or concerns while they're out with your equipment is basically what I'm trying to say. Would I use you guys again maybe... would I recommend you to someone else probably not.

Clasificación:

4.0

I went to the store twice, once to reserve a truck and once to pick it up. Both times my credit card needed to be input manually because the chip reader AND the NFC reader did not work. Very odd. Why have the features if those methods don't work. Also, there are not enough customer parking spaces (three regular, one handicapped). Aside from these two issues, this location is great with a large selection and friendly service.

Clasificación:

5.0

INI and out in a very timely matter

Clasificación:

5.0

i aperciate. you. ms heather. & your team. thanx for yur kindnss

Clasificación:

2.0

The clerk was very rude with a negative attitude and wanted to argue that the balance I received online was not the correct balance. She tried to make me pay more without double-checking. Once she passive-aggressively checked, she admitted that I was correct and price matched the online quote that I initially received from the website. After we departed Uhaul, approximately 4-5 hours later, the 'Check Engine' light began to indicate that something was wrong. The truck had difficulty shifting, and would not go above 3,000 RPM. We called a mechanic to come to fix it and then we were sent on our way without further issues.

Clasificación:

5.0

They were quick, friendly, and efficient.

Clasificación:

2.0

Did not honored my appointment time, (I'd a 1200pm app) when i arrived at 1200pm I was told my app. was 0900hrs (wrong) the vehicle was change.* Confirmation # 22412843 * I was charged $10.00 CDW ?? wasn't in contract. Family & friends will not patronize U-Haul anytime soon..

Clasificación:

5.0

I was told to drop off only so I had no contact with personnel.

Clasificación:

3.0

The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.

Clasificación:

3.0

Access to the storage was often limited due to UHaul vehicles blocking the entrance

Clasificación:

5.0

Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.

Clasificación:

2.0

There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out

Clasificación:

1.0

Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.

Clasificación:

3.0

Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul

Clasificación:

1.0

above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!

Clasificación:

5.0

Great customer service by the manager roy I think his name was he’s a great guy

Clasificación:

5.0

Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you  to Mr Roy the manager who was always there for my concerns.

Clasificación:

5.0

Always use Uhaul!

Clasificación:

5.0

The girl at the desk was friendly and helpful

Clasificación:

5.0

Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly

Clasificación:

5.0

The staff was friendly and provided excellent customer service!!

Clasificación:

5.0

Easy to use and very friendly staff.

Clasificación:

3.0

Grass hoppers were all in the storage area.

Clasificación:

3.0

The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.

Clasificación:

1.0

Too much to say I’m going to call customer service

Clasificación:

2.0

They cheated me on the gas

Clasificación:

4.0

would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.

Clasificación:

5.0

Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.

Clasificación:

5.0

The staff there is great

Clasificación:

4.0

It’s clean and have good access to belongings

Clasificación:

5.0

Good customer service!!

Clasificación:

5.0

THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L

Clasificación:

2.0

I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.

Clasificación:

4.0

Move-out was quick, no waiting around.

Clasificación:

5.0

This u haul moving and storage is a clean place. The staff is very nice.

Clasificación:

5.0

Everybody was very friendly and always helpful

Clasificación:

5.0

Great service

Clasificación:

5.0

The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!

Clasificación:

5.0

The crew was really friendly and helpful. They definitely treated me well and respected.

Clasificación:

5.0

The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.

Clasificación:

4.0

Good service

Clasificación:

5.0

Very friendly - customer oriented/ staff... great experience..

Clasificación:

5.0

Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!

Clasificación:

5.0

The lady was really helpful

Clasificación:

5.0

thank you

Clasificación:

2.0

Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways

Clasificación:

5.0

Thank you very much

Clasificación:

5.0

Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton