El cliente no dejó un comentario.Frank L.
Customer Reviews for U-Haul Moving & Storage of Lawton
Lawton, OK 73507
(@ Ft Sill Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. They provided just what they said they would. They did a great job.Sue H.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.Marvin R.
When a person reserves a uhaul do not rent the moving truck out to somebody else hours before their reservation time.James A.
El cliente no dejó un comentario.Tracy W.
I had no issues. I found the service to be fast, friendly and the process to be straightforward. I had issues which kept me in need of the cargo van longer and when I called to have my rental days extended there was no difficulty. I will not hesitate to use the service in the future and wouldn't hesitate to recommend to others.Alan T.
El cliente no dejó un comentario.Cindi C.
El cliente no dejó un comentario.Courtney B.
Internet service is terrible, was supposed to pickup a 20 foot truck in Geronimo OK ,had to go to LAWTON OK to pick it up costing me more time and money. Very disappointed with U-HAUL.Joseph L.
El cliente no dejó un comentario.Nicholas R.
The employees were very rude. Went in earlier and was told rudely that I would have to come back at my appointment time. Go back at my appointment time and there is a counter full of people then have to listen to the manager berate one of his employees. Told him that it was not professional and he just looked at me and said nothing.John F.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Roderick M.
Top 10 best customer service awsome worker pls give those worker a 100 dollars bonus for always working yall are my heros they never say never great you with a smile always and thank youDORIS S.
Jordan was very nice to deal with.Bryan M.
El cliente no dejó un comentario.Brooklyn F. | First Impressions
I asked to not be charged for the 5 blankets since they did not give me the dozen I had ordered and now I have to buy scratch stick and try to repair furniture. They were still going to charge me at first. I told them if it made them feel good to charge the $5 to go ahead, but I would make sure that corporate got to deal with me. I guess she eventually understood that it was Uhaul's fault that equipment ordered was not available at time of pick up and credited back the $5 to me...that was the LEAST that needed to be done. I really feel like I should have gotten some credit off of the rental due to the unfulfillment of order creating a hardship but that is corporate's issue and this location had nothing to do with the poor service.JOHN W.
El cliente no dejó un comentario.REGINALD D.
El cliente no dejó un comentario.SEAN M.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.horst R.
El cliente no dejó un comentario.Arthur S. | Overall Experience
El cliente no dejó un comentario.Amy L.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Don W.
El cliente no dejó un comentario.Joel T.
I reserved a 26ft truck in advance for one day and unfortunately less than 24 hours before I was scheduled to pick it up I was notified the truck would not be available. Literally the only option they had was to let me rent a truck that HAD to be returned to the original location costing me double in mileage. I don't understand the point of reserving a truck if they're not even going to have it available. I asked if there was any discount or anyway they could wave the return mileage amount since it wasn't my fault they weren't able to honor my original reservation and was denied. I only had one day available to move and had already scheduled movers to help so I had no alternative. I guess it was better than nothing but at the same time felt they could have done moreâ€¦also the truck's driver side mirror kept dropping/falling making it almost impossible to have a clear view when changing lanes. Not fun.Sarah W.
El cliente no dejó un comentario.douglas A.
Second time going to this U-Haul location in less than three weeks. After our first experience being so good for the major household move, we went back for a smaller truck weeks later for items in a storage unit. Both trucks were clean and in very good condition. The extra supplies we needed for our moves were in stock and affordable. Staff on both occasions were top-notch. On returning the truck with the second visit I have to give Zach a huge thumbs-up. He was friendly, personable, and took care of the transaction like it should be. Not sure if we'll need a U-Haul truck anytime soon, but we absolutely recommend U-Haul and the location at 11th & Cache Rd in Lawton, OK.Gilbert H.
El cliente no dejó un comentario.Yvonne C.
El cliente no dejó un comentario.horst r. | First Impressions
El cliente no dejó un comentario.Joshua S.
Love you guys, thanksFRANKLIN F.
They forgot to put the dolly in the RV so that was a little bit disappointing.Stephen M.
Over the past 20 years of living in Lawton I have always used this location to rent trucks as well as storage. This past weekend was the worst and most horrific time I have ever experienced with this location. While I do admit there were a couple of people I loved working with. I'm not so comfortable coming back.Regina L.
El cliente no dejó un comentario.Lissette H.
El cliente no dejó un comentario.Breshya L.
El cliente no dejó un comentario.Tory S.
Great service, went over and above to get me the truck I needed in the time frame we needed as well. Congratulations to your team for friendly, helpful and courteous service and accomodating our needs. BBBlanche B.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.Jennifer B.
Continue doing what you do best and the customers will never let you down. Thankyou for an enjoyable experience.. Another satisfied customer!!CHESTER W.
El cliente no dejó un comentario.STEVEN G.
El cliente no dejó un comentario.Jillian G.
Truck and ramp were not swept as they had dirt in those places. That is the ONLY gripe I have. The truck ran smoothly and was easy to drive. The ramp worked well (I've had problems in the past in other cities with the ramps stuck in place). From a safety standpoint - the seatbelt worked, the mirrors were adjusted correctly, the tires were inflated just fine, enough gas for the 11 miles I put on the truck (haha), and the A/C worked well. The staff checking in were pleasant to deal with. The guy when I checked in was ready to go home and didn't say much. I will be renting a smaller U-Haul truck in June 2022 and will definitely return to the location I was at with this visit. I will also recommend U-Haul to others. We tried Penske last year, because no trucks the size we wanted were available on that date and from U-Haul. The truck from Penske advertised a certain height clearance in the back, but when the door rolled up, that clearance diminished. We could not fit six foot shelving racks in without tipping them. That was not the case with U-Haul as the back door doesn't roll - it slides up to the interior top. The way it should be. That's another reason I'm sticking with U-Haul.Gilbert H.
The truck was in poor shape. The breaks were extremely hard to use, the truck was old and honestly should not be in service. I'll most likely not be using uhaul again. The lady that helped me was really nice and the gentle man that signed me in I think Travis was also helpful. Road side assistance also took way too longKayode B.
Customer service was bad, they were not friendly at all. They need to check the equipment, I had to be held up for my move due to giving me two bad car haulers.Robert H.
El cliente no dejó un comentario.ANGELITA V.
El cliente no dejó un comentario.Staci F.
Very professional and go out the way to helptina K.
Dante was amazing. I initially worked with Jennifer who was rude and unprofessional however after Jennifer rudely stormed off Dante was able to jump in and save my customer experience. That guy needs a raise or at least some type of monetary award. He provided me with excellent customer service.andrea B.
Wow! My experience, it started out rough and proved to be an animal house. I made several calls and face to face attempts to get quotes and availabilities; just when I thought we were ready to get on the road, I arrived to pick up the truck and was told I needed a cell phone to clear the rental. Rushing to get to UHaul on time, I left my cell phone at home. This delayed my travel - which prove to be a blessing. I arrived later and Zack was our "knight in shining armor". He put us in a van, the cost was in our budget, and he gave us driving directions proving going beyond the call of duty. His model of service should be your standard. He gets 10 stars 朗Marshana L.
Maintain current level of professionalismMark L.
El cliente no dejó un comentario.Melissa W.
Show truck operations and inform if hand truck is included or notOllie Lee M.
El cliente no dejó un comentario.Kirk S.
El cliente no dejó un comentario.Bruce R.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Jody S.
El cliente no dejó un comentario.Theopolis T.
El cliente no dejó un comentario.Kaylind O.
Utility trailer need sweapted out but they took care of it before we left. Also Rebeca has an awesome personality made renting enjoyablericky M.
Very helpful, knowledgeable and accommodating in helping with my PCS DITY move for the military.Bryce K.
El cliente no dejó un comentario.Charles S.
The General Manager was very knowledgeable and helpful.Leonard O.
The woman and man that helped was the nicest most respectful employees I've ever encountered at uhaul and I've been renting from your company for yearsLynn P.
El cliente no dejó un comentario.Richard K.
El cliente no dejó un comentario.jacob M.
El cliente no dejó un comentario.Isaiah M.
El cliente no dejó un comentario.Angeliea W.
El cliente no dejó un comentario.Marcus H.
El cliente no dejó un comentario.Avery M.
The female manager tried to take the keys out of my hand when I had another set that belonged to another truck. Then started asking me questions like where did I get the truck and if it was going to another location as opposed to me stealing or trying to steal their truck. The bad thing about it was she was the one that gave me the truck today! They're not busy and I was there about 4 hours ago. I was already in a truck they claimed they needed! So I had to get another truck, wash it, let it dry and transfer my things to the new truck. By the time I was done they called. This really was a inconvenience to me.SHERYL J.
El cliente no dejó un comentario.Olivia A.
El cliente no dejó un comentario.Olivia A.
El cliente no dejó un comentario.Clarence P.
El cliente no dejó un comentario.Beverly T.
the drop off location allowed me the convenience of dropping off the tow equipment earlier the took the car of for us the gave me a courtesy call also on my drop of day due to the information i had regarding drop off time was different instead of 6 pm which is what my paperwork stated the rep zachery advise it was for 10 am the checking process was smooth the only issue i have is that they were unable to honor the one month free storage but the customer service rep ( over the phone ) did assist me with finding a storage facility which i paid forKeshia S.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Jason Y.
They were very nice and let us change our drop off to a location a little closer to our destination. Unfortunately did not receive enough miles to cover the trip. My original order was changed to another location by a U-Haul representative.Jonathan M.
The trailer was very old . No room on the inside rails to tie things to. The rear door locking latch was rusty and hard to manipulate.Michael W.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Nick L.
Professional and knowledgeable, what else could anyone ask for.Sherrie M.
El cliente no dejó un comentario.Don A.
Don't charge for gas after the costumer fills it to where it was first at in the first place. We aren't supposed to bring it back on full.JANINA R.
El cliente no dejó un comentario.JOSHUA W.
El cliente no dejó un comentario.Carren F.
Wonderful staff!!!!!lESLIE L.
El cliente no dejó un comentario.Sherrill H.
El cliente no dejó un comentario.Bruce R.
El cliente no dejó un comentario.Russ H.
El cliente no dejó un comentario.Catrina C.
I'm a Uhaul fan. Uhaul has been extremely helpful and kind. I'd say keep doing what you're doing.Theresa D.
El cliente no dejó un comentario.Eric A.
El cliente no dejó un comentario.Eric A.
El cliente no dejó un comentario.Hyman C.
Inside the truck on getting it home to load, the dash was sticky and dirty. The driver door had something sticky running all the way down the door. Wr cleaned prior to using. Returned cleaner than I got itHAZEL M.
Staff was very kind, even when the computers were messing up!!KIELEY A. | First Impressions
El cliente no dejó un comentario.LUWANA P. | Overall Experience
El cliente no dejó un comentario.AMANDA S. | First Impressions
Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!BRETT W. | First Impressions
Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.WILL E. | First Impressions
El cliente no dejó un comentario.Victor L. | First Impressions
El cliente no dejó un comentario.Jacob C. | Overall Experience
El cliente no dejó un comentario.JOHN P. | First Impressions
El cliente no dejó un comentario.Debra D. | First Impressions
El cliente no dejó un comentario.ALBERT H. | Overall Experience
Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauneymerline l. | Overall Experience
Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.Amy K. | Overall Experience
El cliente no dejó un comentario.Ricardo L. | First Impressions
El cliente no dejó un comentario.sherry D. | Overall Experience
El cliente no dejó un comentario.Temeka S. | First Impressions
El cliente no dejó un comentario.BRIAN H. | Overall Experience
El cliente no dejó un comentario.Olivia W. | First Impressions
Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.Kara J. | Overall Experience
El cliente no dejó un comentario.Eric G. | First Impressions
El cliente no dejó un comentario.dreama h. | First Impressions
I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.Robert J. | Online Move In
I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!Tiffany M. | Overall Experience
Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn't want my things and they've charged me every month since and claimed they never received my notices. On top of that I've been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.JESSICA D. | Overall Experience
El cliente no dejó un comentario.Herman M. | Overall Experience
El cliente no dejó un comentario.STEPHEN S. | First Impressions
El cliente no dejó un comentario.Ojonatu D. | Overall Experience
I'm thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.Chris F. | First Impressions
Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.John J. | First Impressions
El cliente no dejó un comentario.Jamie R. | First Impressions
El cliente no dejó un comentario.Shelly M. | Overall Experience
The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.Kyle F. | Overall Experience
El cliente no dejó un comentario.Herman M. | First Impressions
El cliente no dejó un comentario.john r. | Overall Experience
El cliente no dejó un comentario.Mahogoney L. | Online Move In
El cliente no dejó un comentario.JEREMY M. | Online Move In
El cliente no dejó un comentario.Komlavi D. | First Impressions
I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!karen s. | First Impressions
El cliente no dejó un comentario.Isaac Joel M. | Overall Experience
The staff was always kind and helpful, but seemed busy all the time. Perhaps they don't have enough staff. They do a great job with what they have.Melissa K. | Overall Experience
El cliente no dejó un comentario.Ciara D. | Overall Experience
We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.christie lynn d. | Overall Experience
El cliente no dejó un comentario.John R. | Overall Experience
El cliente no dejó un comentario.James D. | Overall Experience
El cliente no dejó un comentario.Angelina R. | Overall Experience
Prompt friendly knowledgeable accommodatingdaphne s. | First Impressions
El cliente no dejó un comentario.Michael M. | First Impressions
Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.Chrisanna W. | Overall Experience
El cliente no dejó un comentario.Janneth S. | Overall Experience
El cliente no dejó un comentario.Valerie M. | First Impressions
El cliente no dejó un comentario.Janneth S. | First Impressions
The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.Malinda i. | Overall Experience
Access to the storage was often limited due to UHaul vehicles blocking the entrancemary s. | Overall Experience
El cliente no dejó un comentario.Steve A. | Overall Experience
El cliente no dejó un comentario.Norma M. | First Impressions
El cliente no dejó un comentario.luis l. | Overall Experience
Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.luis l. | First Impressions
El cliente no dejó un comentario.Keith H. | Overall Experience
El cliente no dejó un comentario.Steve A. | First Impressions
El cliente no dejó un comentario.Dennis R. | Overall Experience
El cliente no dejó un comentario.TIAN T. | Overall Experience
There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff outjason c. | First Impressions
El cliente no dejó un comentario.JACQUELINE WYNEE B. | Overall Experience
Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.JOSHUA W. | Overall Experience
El cliente no dejó un comentario.Laura W. | Overall Experience
Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haulBrandon W. | First Impressions
El cliente no dejó un comentario.DEBORAH B. | Overall Experience
above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!Anthony S. | Overall Experience
Great customer service by the manager roy I think his name was he’s a great guyAHMAD G. | First Impressions
El cliente no dejó un comentario.Tanisha B. | Overall Experience
El cliente no dejó un comentario.Keith P. | First Impressions
Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you to Mr Roy the manager who was always there for my concerns.karen f. | Overall Experience
El cliente no dejó un comentario.Tammy P. | First Impressions
Always use Uhaul!Reva L. | Overall Experience
The girl at the desk was friendly and helpfulraymond p. | Overall Experience
Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptlyJudith H. | Overall Experience
The staff was friendly and provided excellent customer service!!Marilyn k. | Overall Experience
Easy to use and very friendly staff.Heather P. | Overall Experience
Grass hoppers were all in the storage area.TRINITY P. | Overall Experience
The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.Amy K. | Overall Experience
Too much to say I’m going to call customer servicestephanie r. | First Impressions
They cheated me on the gasTawana M. | First Impressions
would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.brent h. | Overall Experience
Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.Ginger C. | First Impressions
The staff there is greatTracey B. | Overall Experience
It’s clean and have good access to belongingsRhonda B. | First Impressions
Good customer service!!fern b. | Overall Experience
THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. Lmitchell S. | First Impressions
I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.david w. | Overall Experience
Move-out was quick, no waiting around.KENNETH S. | Overall Experience
This u haul moving and storage is a clean place. The staff is very nice.barbara l. | Overall Experience
Everybody was very friendly and always helpfulrobert k. | Overall Experience
Great serviceStefan G. | Overall Experience
The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!Caitalyn B. | Overall Experience
The crew was really friendly and helpful. They definitely treated me well and respected.Christopher E. | Overall Experience
The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.jennifer j. | First Impressions
Good serviceLamica H. | Overall Experience
Very friendly - customer oriented/ staff... great experience..Vesna I. | Overall Experience
Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!TYSON L. | Overall Experience
The lady was really helpfulCornelia J. | Reservación
thank youMona M. | Overall Experience
Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallwaysSeth P. | Overall Experience
Thank you very muchbridgett w. | Overall Experience
Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.PattonTARA P. | Overall Experience
There da best storeage I've ever hadJANET C. | Overall Experience
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