El cliente no dejó un comentario.Vermon C.
Customer Reviews for U-Haul Moving & Storage of Lawrence
Indianapolis, IN 46226
(Pendleton Pike and 38th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.BRANDY B.
Nice place very well organized.DANIEL A.
Customer did not leave a comment.JONISE V.
Customer did not leave a comment.CARMEN D.
I was very satisfied.Louise H. | Overall Experience
The manager went above and beyond for me and I greatly appreciate her for thatDwight H. | Overall Experience
Was directed to the 20' truck I rented ,observed the back 4 tires were actually bald. And I am not exaggerating. Refused to drive that truck. The attendant put me in a different truck, it had its own issues; driver's side mirror would not stay in position, wind kept blowing it inward. It was dirty inside and dirty in the cargo area. Also wanted to mention when the attendant and I were discussing gas level in the first truck I was told it had only 1/4 of a tank of gas. Did not like the fact that the first thing I had to do is put gas in it. Like I already didn't have enough concerns with my move. Other than the previous mentioned issues your phone personnel were helpful, polite and informative. TyBONI-LAURA R.
Customer did not leave a comment.David W. | Overall Experience
Customer did not leave a comment.BRANDEE G.
Customer did not leave a comment.Lionel W.
The interior of the truck should've been cleaned better. The wheel was sticky, the cup holders had coffee stains, the seat felt sticky as if 100s of people had sweated on itâ€¦ADAM P.
I could of used some reimbursement for our inconvenience I had to travel to get the UHAULLORA P.
The general manager needs have more customers experience. She's not helpful or have customers relations experience.LUCILLE S.
Customer did not leave a comment.Tonja F. | Overall Experience
The truck was dirty and trash was left inside the front seatCHINA C.
Customer did not leave a comment.STEPHEN W.
Customer did not leave a comment.NILES F.
The person who checked the vehicle in said that my receipt would be emailed. I did not get an email and my account was charged an extra $12.74 even after I put gas in it above where I actually needed to. I called the location and was on hold for 15 minutes. I never got an answer.MONICA M.
Lady was rude and gave me hassel for an issue that wasn't my faultZACHARY W.
Customer did not leave a comment.KENDRA W.
The lady was nice but the men were rudestanya h. | First Impressions
My pickup time was 8am and the truck wasn't available until about 10am. Supervisor was rude and unhelpful.MAXWELL K.
Nothing it was fast and took no time I am impressANDRE G.
Customer did not leave a comment.Marilyn W.
Customer did not leave a comment.GABRIEL H.
Customer did not leave a comment.anita g. | Overall Experience
Vacuum cabsMICHAEL M.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.Barry P. | First Impressions
The crank for the lift was not working well..MATTHEW T.
Customer did not leave a comment.frank s. | Overall Experience
The clerk was lacksidasicle, no greeting at all. I believe I as overcharged as I returned the vehicle a day earlier. The clerk gave me a receipt charging me an additional $25.00. He could have offered an explanation for the additonal charge but I had to ask him. I put gas in the truck but apparently read the gauge wrong. I did not have transportation to return home and could not get a taxi. I believe the staff could have been more helpful in assisting me to find transportation. The store was not busy at the time and I didn't see where they were doing anything.Debra B.
Have things ready wen u get thereMARCUS P.
Customer did not leave a comment.Kim M.
I enjoy using U-Haul. I did notice a sound from the Break's. I would recommend having the Break's checked ASAP. They making a strange sound when braking. Mr. Percy White.Percy W.
Customer did not leave a comment.dymia w. | Overall Experience
Manager and staff were very helpful and made the process very easy amd enjoyable. Probably the best U-Haul franchise/location I've experienced.BRANDON R.
Customer did not leave a comment.Juanita H. | Overall Experience
Customer did not leave a comment.Cherri B.
Customer did not leave a comment.JESHURUN O.
Customer did not leave a comment.RUBEN F. | Overall Experience
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.LACEYSHA F. | Overall Experience
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Sunjoi B.
Better customer service the sales reps were both unprofessional to not only myself who had a prior reservation but other customers in line on they personal phone while other are waiting in line telling us it's nothing they can do about trucks not being available after proper reservation we're doneDomonique K.
I had a reservation for a larger trailer at a different location. Less than 2 hours before I was supposed to pick up the trailer I received a phone call telling me the trailer was not available there and I would have to drive across town to get the trailer I wanted. I think Uhaul does not understand the concept of "reservation". When I asked the woman who called if I could drop the trailer at a the location I had a RESERVATION at so I did not have to drive across town twice she told me that would be considered one way and I would have to pay extra. When I asked for an explanation of why I should pay extra when it was Uhaul who screwed up my RESERVATION she hung up on me and canceled my reservation. Reservation - an arrangement to have something (such as a hotel room) held for one's use also : a promise, guarantee, or record of such engagementMARK E.
Customer did not leave a comment.DONALD C.
It been numerous times no one will be at the desks and it's minimum 10 mins before anyone even comes to the desk. There's no signs stating that they will return. Anyone could have went in took what they wanted and no one would have even noticed because no one is at the deskShanel O. | Overall Experience
The gentleman that helped took the time to explain the entire process and was very courteouspamela H.
Good, no problems!!JACK L.
I always rent from this location. Nice people always friendly. My only issue is that when I try to look them up on the Uhaul website, they are hard to find.DANIEL L.
Customer did not leave a comment.JAMES Y.
Customer did not leave a comment.CHRISTOPHER J.
Customer did not leave a comment.Marnice S.
Customer did not leave a comment.Alain B.
Customer did not leave a comment.BRENDA M.
There was roaches crawling all over the back of the truck. I've rented UHAUL over 6 years, never seen anything like it.TONIA B.
Staff was friendly, informed. Easy in and out!Robert H.
I checked the install work and it is super clean. Great work. I'm very glad I had the work done here.kenneth G.
The hours of operation said 9-5 on Sunday but no one showed up until 9:30.. and when I dropped off the truck no one came out like they said.. I dropped off the truck at 4:00 and was told they would text me the final.. I'm still waiting on the text.. absolutely the worst experience ever., the only bright spot was the lady who showed up tried her best she was trying to help me and another customer at the same time..TRACY W.
Customer did not leave a comment.Jacqueline C. | Overall Experience
The people working the desk were great. The 26ft truck I rented needed shocks, it was like riding a horse. It bounced so hard there were times I thought I was going to get sick and throw up.BRENT G.
Customer did not leave a comment.CLAUDIA R.
Customer did not leave a comment.CARMILL B.
with covid concerns, cleaning the vehicle thoroughly was something I expected. The vehicle I rented was dusty on the dash board and food and sticky stuff was on the cupholder dash area. Also it would have been nice if the extra materials I purchased (rope and blankets ) was placed inside the vehicle.Janice B.
Be speed of service and explanation. I just got overcharged :(TAENISHA S.
Denise is Excellent!!! Thank you,RONNIE T.
Customer did not leave a comment.IRA T.
Not much. The staff were efficient, friendly, and effective communicators. Great job, especially to the woman who helped process my equipment return!JOSEPH W.
Customer did not leave a comment.Tenisha M.
Customer did not leave a comment.NYJAH C.
The back of the truck had cigarette butts and candy all over it. The guy came out and apologized and said he would check into who checked it in last. and the cab smelled like smoke also. It didn't drive well and was hard to get into gear. However, this is the only time I've had an issue with one of your trucks. I've rented from U haul many times and never had a problem.LISA P.
Customer did not leave a comment.BEVERLY L.
Customer did not leave a comment.Quatala J. | Overall Experience
Take trash out of the truck bed. Clean spilled drink residue from cup holders in cab. Check the engine oil. After a 400 mile trip I had to ad 4 quarts oil to the engine.Robert L.
Customer did not leave a comment.Matt L.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.TIFFANY G.
Went inside and told the kid that we were there to get our vehicle off the trailer, and to drop off the trailer. He told us to pull it over by the other trailers and he would come out. We moved over there waited over 15 mins, decided to do it ourselves so we did. When we came back the next day to drop off the truck the gentlemen (different person) was right out to take care of usGeorge T.
Customer did not leave a comment.CARRALYN O. | First Impressions
Customer did not leave a comment.gleen J.
Customer did not leave a comment.Erisbel G.
Customer did not leave a comment.robert L.
Customer did not leave a comment.Fatima G. | First Impressions
Continue the great customer service I received.ERIC V.
Customer did not leave a comment.JANET S.
This entire experience with U-Haul was nothing short of exceptional!! The staff was courteous, polite, professional, and took time to ensure I understood everything in the process! Kudos to the entire Pendleton Pike team!!!STEPHEN T.
Keep HaulingJOSEPH D.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.MARIO S.
Customer did not leave a comment.THOMAS J.
Customer did not leave a comment.MELBA S.
Customer did not leave a comment.SAMUEL W.
Customer did not leave a comment.JACOB H.
Customer did not leave a comment.DEBORAH B.
The tires were under inflated. I know how particular U-Hual is about tire inflation and still facility should be reprimandedGARY B.
They were busy when i went in to pick up key after checking in by mobil,i only waited a few mins and got the key employees were very pleasent,when i returned it the employees were awesomeNancy W.
Horrible serviceLATASHA D.
Customer did not leave a comment.David H.
Before I paid the fee In cash to the sales person I ask how much it would be? He explained to me about the miles I went on my phone and told him it was 94 miles away so how do he get 100 miles if I'm going and coming ! So I have been charged a fee I'm not aware of.LATOYA R.
Customer did not leave a comment.MAHARSHI P.
Customer did not leave a comment.GERALD W.
Customer did not leave a comment.SHAUN M.
Customer did not leave a comment.Brett L. | Overall Experience
Customer did not leave a comment.Christopher H.
All goodMICHAEL A.
Customer did not leave a comment.Amanda C.
Rented a trailer. The person that â€œhooked upâ€ the trailer did not lock the hitch to the ball on my truck. I took 1 turn and the trailer went a completely different direction. I came back after hooking the trailer to the hitch correctly MYSELF and demanded to speak to a manager. The person made every excuse he could think of to not go in and get his manager. I finally left about 30 minutes after.ANDREW D.
Hi I didn't have any problems using my storage at uhual.. I had a wonderful experience thanks so muchEbony C. | Overall Experience
I was completely satisfied and have no compliants,if I have another need I will use this service again.I am glad this service is in my neighborhood.......MARY B.
Customer did not leave a comment.Diana S.
Thanks. Staff is very friendly!DAVID R.
Customer did not leave a comment.Stephen N.
Had my things there for about 6month. Never had a problem! If I need to store my things again I will definitely come back! Thanks U-Haul for an amazing experience!Monica R. | Overall Experience
Customer did not leave a comment.Carolyn H. | Overall Experience
I will continue to use this location for ALL my needs. I have had to use them a lot lately since I recently moved. ( trucks & storage unit) Every EMPLOYEE and the MANAGER are extremely nice, professional and go above and beyond in customer service. Go check them out, you won't be disappointed!!!!HEATHER B.
actually honor your reservations and make the situation right from beginning to end. Answer your phones or actually have a manager call when that discussion was had for the right price instead of screwing customers. I will never use this company again if not contacted this week.PATRICK D.
Customer did not leave a comment.Anne H.
Customer did not leave a comment.Diana H. | Overall Experience
Customer did not leave a comment.RONESHIA J. | Overall Experience
Just very busy & long wait. Completed everything on line but were asked same questions that I already provided.Gwen S. | First Impressions
Customer did not leave a comment.Danielle N. | Overall Experience
Customer did not leave a comment.Marsea B. | First Impressions
Customer did not leave a comment.KALENCIA K. | First Impressions
Customer did not leave a comment.Walter L T. | Overall Experience
Customer did not leave a comment.Raquel B. | Overall Experience
Customer did not leave a comment.KYLE F. | Overall Experience
Customer did not leave a comment.Adrienne M. | First Impressions
Your internet registration did not give actual information once we got to the storage site. The location we picked did not have that available, the clerk found my phone number but not reservation info and the price was $10 higher than internet. You need to fix your internet but the staff at the storage was very helpful and professional. They were excellent the internet receives the below average mark.Annetta B. | First Impressions
Customer did not leave a comment.Traci B. | Overall Experience
Customer did not leave a comment.Stephanie B. | Overall Experience
Should keep all card readers workingTOMMY C. | Overall Experience
Customer did not leave a comment.Kristan S. | Overall Experience
Good place to store your belongings.Darren S. | Overall Experience
Customer did not leave a comment.RENITA P. | Overall Experience
Customer did not leave a comment.Jacquelynn S. | Overall Experience
Customer did not leave a comment.Traci B. | First Impressions
Customer did not leave a comment.nicole s. | First Impressions
Customer did not leave a comment.tonya H. | Overall Experience
Very convenient and had carts and dollies to make it more easy to move my stuff from my truck or trailer to the storage unit. Very. Very pleased with everything.Shukree N. | Overall Experience
Customer did not leave a comment.sylvia b. | First Impressions
Customer did not leave a comment.Amanda F. | Overall Experience
You guys just took to long processing my bill I was over drawn 17.91WHITNEY Y. | Overall Experience
Customer did not leave a comment.Myrine C. | Overall Experience
Thank youEDWARD B. | First Impressions
My overall experience was good but yah got mice real bad they Ate paperwork ruin hundreds in kitchen stuff.they had a big box in there but it wasn't. Catching nothingJohn D. | Overall Experience
Customer did not leave a comment.ROBERT H. | First Impressions
Customer did not leave a comment.Sabrina K. | Overall Experience
Customer did not leave a comment.RAYMOND W. | First Impressions
Customer did not leave a comment.Angela G. | Overall Experience
Customer did not leave a comment.nicole s. | First Impressions
I really appreciate the professionalism of all the staff. They made me feel welcomed and assisted me with each of my concerns. Friendly, polite, and Professional!! I definitely will use your service again and recomend your company to allmy friends and family!VERA G. | First Impressions
Customer did not leave a comment.Carol R. | Overall Experience
Customer did not leave a comment.Amanda F. | First Impressions
Awesome Staff very helpful and friendlyester b. | Overall Experience
Customer did not leave a comment.Carol R. | First Impressions
Customer did not leave a comment.Krishawna G. | Overall Experience
Customer did not leave a comment.Christina M. | First Impressions
Professional and courteous staff.Deborah M. | First Impressions
I had to moved my stuff by a time and I didn't get out of there till 12:20.. I got there at 10:30Ebony C. | First Impressions
I love u-haul the staff is always friendly and very helpfulWHITNEY Y. | First Impressions
Customer did not leave a comment.Toccara D. | First Impressions
Customer did not leave a comment.Vetta K. | Online Move In
Customer did not leave a comment.Matalyn G. | First Impressions
for the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanksReba s. | First Impressions
I paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.Tashe D. | First Impressions
Customer did not leave a comment.benjamin f. | First Impressions
I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed tothomas c. | First Impressions
Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.BERTHA S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!