Customer Reviews for U-Haul Moving & Storage of Lawrence

2,475 reviews

6800 Pendleton Pike   Indianapolis, IN 46226
(Pendleton Pike and 38th St, Behind Advance Auto and Rally's in the "old Menard's building")

(317) 829-6030

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 829-6030

6800 Pendleton Pike
Indianapolis, IN 46226
(Pendleton Pike and 38th St, Behind Advance Auto and Rally's in the "old Menard's building")

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

U-Haul was great in providing me the vehicle I needed and extending it for a couple of days. The process was smooth and the price was right. Thank you.

Rena M 
Rating:
4.0

Will use again

Annie L  |  Overall Experience 
Rating:
5.0

More details on how to do after hour drop off

Danyal A 
Rating:
5.0

Customer did not leave a comment.

pamela s  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SANTORIA B 
Rating:
5.0

Customer did not leave a comment.

steven c 
Rating:
5.0

Customer did not leave a comment.

TIESHA W 
Rating:
4.0

Customer did not leave a comment.

Jeff F 
Rating:
5.0

Customer did not leave a comment.

ALY L 
Rating:
3.0

I was charge with door damage that I did not do I have a witness there when man cut lock off an that when it got damage 😐 yes at one time I did try cut lock but when I realized it would not fix I did keep trying an I am a honest person if I would messed up the lock I would let them know if I messed up why would I wait until Monday for a lock Smith to come an cut lock off am very disappointed I would got my stuff then am sorry it got damage but it was not me.

Carrie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOWARD M 
Rating:
5.0

There is nothing to improve, everything is good and in excellent condition.

ENSO M 
Rating:
5.0

Customer did not leave a comment.

david j 
Rating:
1.0

Upon return the workers took it upon themselves to close early which inconvenienced me.

Raymon M 
Rating:
2.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Customer did not leave a comment.

Tyrone J 
Rating:
5.0

No complaint about the service, just keep on treating your customers with the courtesy and respect that I have experienced.

Ezzard B 
Rating:
5.0

The entire staff is always courteous and personable.

Bobbie C 
Rating:
5.0

Great experience

Chrystionne S 
Rating:
4.0

Customer did not leave a comment.

Silas M 
Rating:
5.0

Rashad provided above excellent service, my experience was excellent!!!!

krisie r 
Rating:
3.0

Customer did not leave a comment.

De'Von H  |  Overall Experience 
Rating:
4.0

N/A

DEEANNA E 
Rating:
5.0

Keep up the good job.

BRENDA M  |  Overall Experience 
Rating:
5.0

Extend hours

Dawn P 
Rating:
5.0

Customer did not leave a comment.

Brenda M 
Rating:
4.0

Love it so far. Only minor issue was we put the key in the 24/7 drop box and a worker called saying they couldn’t find it. When we went in, another employee went out and found it in the box. So thankfully they looked harder than the first person.

Misty B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David T 
Rating:
4.0

Customer did not leave a comment.

AMILCAR C 
Rating:
2.0

I had reserved a van for pickup after the closing hours. I get there and started the pickup process and the van wasn't ready even though there were 6 vans sitting in line as if they were ready to go. I called and the rep assisted me with changing my pickup so I could go back the following morning at open to pick it up. I arrived as the site was opening, the associate was walking through the vehicles. When I explained the situation, no apology was given, nor concern that I was inconvenienced was shown: the clerks only response was I didn't work last night. I was handed a set of keys to one of the vans I saw the night before; which indicates to me the closing associate didn't do their job and have the van ready for me to pickup after hours. Unfortunately this is the closest and most convenient location for me to rent from, I only hope the next time I need to rent the service will be better although I don't hold out hope.

Kimberly I 
Rating:
5.0

Customer did not leave a comment.

Pipit M 
Rating:
5.0

Good

Clivens R 
Rating:
5.0

Customer did not leave a comment.

Julie H 
Rating:
5.0

Good customer service 👍

Charles H 
Rating:
5.0

Customer did not leave a comment.

STEVEN L 
Rating:
5.0

Customer did not leave a comment.

TAMIKA H  |  Overall Experience 
Rating:
5.0

The dolly didn’t roll well at all was a waste of my money

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

jeremiah h 
Rating:
5.0

The efficiency at this location was great. I was able to arrive, check in, hook up the trailer in less than 30 minutes.

John N 
Rating:
2.0

Please put accurate fuel on customers copy. Even though you tell the customer to check miles & fuel, common sense tells me a vehicle gets more than 5mpg. 14 miles and I was charged for 1.5 gals after adding over a gallon myself.

GARY H 
Rating:
5.0

Customer did not leave a comment.

Annie L  |  First Impressions 
Rating:
5.0

They were incredibly busy but they handled customers well. Only complaint I had was the website wouldn't work if I wanted to do the self checkout and return. Every time it asked for pictures my camera would load and time out the site

Michael S 
Rating:
3.0

Better explain the next person very well how is it.

Jimmy A 
Rating:
5.0

Customer did not leave a comment.

India O  |  Overall Experience 
Rating:
5.0

The employees were very helpful and helpful towards each other.

Ebony T 
Rating:
4.0

Didn’t like how it went from 24hr access to limited access but everything else was great I just don’t need it anymore

Bradly W  |  Overall Experience 
Rating:
5.0

Your staff is awesome . I appreciate the welcoming feeling when handeling business. You guys are very hospitable and pliable

LeAndria L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey P 
Rating:
4.0

Customer did not leave a comment.

Jessica S  |  Overall Experience 
Rating:
5.0

Make sure the inside is swept out.

SHEILA H 
Rating:
1.0

The U-Haul was not running how it should the oil pump was bad the truck couldn’t pick up speed and I pay for a dolly just to not get one

dominque s 
Rating:
4.0

Customer did not leave a comment.

Cynthia R 
Rating:
5.0

Good company

Pierre J 
Rating:
3.0

The equipment need maintenance

Samuel V 
Rating:
4.0

Customer did not leave a comment.

Doanld W 
Rating:
5.0

I wasn’t able to use the after hours drop off on the website. Hopefully, I wasn’t charged as a result.

Kirsten T 
Rating:
1.0

Associate lost my key to my U Haul and I was stuck for 2 hours with my property in the truck I had to call the police then associate improperly hooked up my auto transport so I literally travel from Indianapolis to Houston Texas with my car improperly secured and to top it off I was charged for a dolly I never received so yeah I wouldn't recommend this location to anyone and I paid $1850.00 for this terrible experience

Tynessia C 
Rating:
5.0

Customer did not leave a comment.

RACHEL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODORE J 
Rating:
5.0

Customer did not leave a comment.

Timisha H 
Rating:
5.0

It was great

Latoya C 
Rating:
3.0

Customer did not leave a comment.

Danielle M 
Rating:
4.0

Customer did not leave a comment.

Joseph D 
Rating:
2.0

Dirt in the inside and out. Door seal falling off… I had to fix it in order to drive it . Smelled really bad the inside. Location has slow moving workers.

Liberty D 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE W 
Rating:
5.0

Customer did not leave a comment.

Latasha W 
Rating:
5.0

Customer did not leave a comment.

Jack F 
Rating:
3.0

When I picked up my rental on Sunday Ms. Denise did an excellent job trying to maintain the location by herself because the other young lady was not helping. She was just sitting in an U-Haul truck doing nothing.

Chaunitra M 
Rating:
1.0

Customer did not leave a comment.

exavier m 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
3.0

We had a tight schedule and having to wait for a late opening was a disappointing experience. When returning the truck staff was unable to print my final receipt and as of this email we still haven't received it. Maybe with more staff, prompt service would be available.

IVORA T 
Rating:
3.0

The one employee was very nice, but the location was grossly understaffed for the business it was doing.

Ronald G 
Rating:
4.0

Customer did not leave a comment.

LOXON N 
Rating:
4.0

Customer did not leave a comment.

Jynece C 
Rating:
5.0

Customer did not leave a comment.

Nicole F 
Rating:
5.0

Customer did not leave a comment.

Catherine J 
Rating:
4.0

Staff easy along with appreciate it as a customer for 2 years I'll be back

Anthony B  |  Overall Experience 
Rating:
5.0

Well kelp nice and I had no problem

kieth b  |  Overall Experience 
Rating:
3.0

I was not pleased with the truck. it needs serviced it was "all over the road" alignment etc.. the gas hand stated 1/4 not true it was almost on empty, but i put the gas well above 1/4 i only used the u-haul for about 3 hours at best.

Devon B 
Rating:
5.0

Más variedad en equipo a rentar. O diversas opciones para elegir.

lincol m 
Rating:
5.0

The associate who helped me, Jayson or Jaydon I think, I am bad with names, was amazing. I rarely get such good service anywhere. He is awesome.

ROBERT H 
Rating:
5.0

I was impressed with how clean and warm it was and big space.

timothy k  |  First Impressions 
Rating:
5.0

Keep up the great job they are doing

Steven S 
Rating:
5.0

It was the Bomb! Both the pickup and the drop off! Salusations!

Alexander C 
Rating:
3.0

Customer did not leave a comment.

richie r 
Rating:
5.0

Make sure the air in tires are balanced rt. There was no windshield liquid

Greg D 
Rating:
5.0

Customer did not leave a comment.

yolonda g 
Rating:
4.0

Customer did not leave a comment.

Jeremiah N 
Rating:
1.0

Customer did not leave a comment.

Clivens R 
Rating:
2.0

Customer did not leave a comment.

Tantilea T  |  Overall Experience 
Rating:
5.0

Thanks for taking care of me after the experience I had with Shadeland 25th location.

Ashley D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

The staff at the location I rented from were extremely kind and courteous as well as helpful. I would recommend this location highly.

Ray W 
Rating:
3.0

Customer did not leave a comment.

Nicole F 
Rating:
5.0

Customer did not leave a comment.

AMANDA T 
Rating:
5.0

I will say every aspect of the company here is very very good. From the Representatives, to the service they supply. Would recommend them for third overall service....

MARSHA H 
Rating:
4.0

Customer did not leave a comment.

Greg S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonisha R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE H 
Rating:
5.0

Customer did not leave a comment.

Dennis W  |  First Impressions 
Rating:
1.0

Never received a contract. App and browser refused to let me do the mobile return.

Joseph L 
Rating:
5.0

Customer did not leave a comment.

Misty W 
Rating:
5.0

Customer did not leave a comment.

James W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy S  |  Overall Experience 
Rating:
1.0

Got charged more miles then I used

Charlotte T 
Rating:
5.0

Everything was nice and fast thank you

kieth b 
Rating:
3.0

I wasn’t sure what to do upon drop off so I had already dropped my keys before being able to take any pics of anything. It would have been helpful if the clerk told me what to expect upon drop off. Hopefully I’m not charged for anything I’m not supposed to be charged for.

Marisa B 
Rating:
1.0

All of my information in your system is incorrect found that out when I tried to pay my storage bill

TIFFANY G  |  First Impressions 
Rating:
2.0

I paid for a 10x10 got to the unit that was suppose to be mines someone stuff was in it. Mind you I have paid them and I have a truck full of my belongings. Charges me for a 10x10 ended up giving me a much smaller storage down the street on Pendleton pike and still did not refund me the difference of what they charged and what I got. Also called today 8 times no answer, called another location they picked up on the 2nd ring. I the professionalism is far below average. I was beyond disappointed. Also I paid for a dolly that was not in the back of the truck and it stated it had 1/4 of a tank the 50 miles to empty light was on when I got in it. It was just a mess.

Pandora T  |  First Impressions 
Rating:
2.0

The truck had blue tape on the windshield and water was running from where the rear view mirror is supposed to go. Please explain the contract better. I was told where to drop the uhaul and how many miles I was given but I was not told that if I extended the time I would be charged for another day rental. The customer service representative Kmary made sure to tell me it was in my contract. As I explained to her I understand that but I was not told that during the signing and payment process. I am waiting on the manager from Pendleton Pike to call me. It is Monday 1/15/23 I haven’t heard anything. I will be reaching out to the Springhill location to speak with their manager because according to the same representative that the only person who can refund my money. One more thing I was told that a uhaul associate was supposed to hook the auto transport up. The associate at the Pendleton Pike told me I could do it myself. I’m not sure which is true. The reservation was made with the auto transport and then I was given the wrong truck for a one way trip so the associate had to change the truck and then tried to charge me again for the auto transport. I was told that it would be fixed however it was not. My name was typed in wrong I was told it was correct I not sure if this has changed. The auto transport was due after the truck that was unusual for me but I don’t work for uhaul. Please make these to changes to help your new and old customers.

`Gage B 
Rating:
3.0

Customer did not leave a comment.

Danielle M 
Rating:
5.0

Customer did not leave a comment.

JAVIA S  |  Overall Experience 
Rating:
3.0

When the trucks are returned the nextt morning that person on shift needs to put returns in system sameday it’s returned not a day later that holds up the $100 that rental puts a hold on to get a truck costs a lot to get a 10 inch truck $19.99 then total equals $65 or more plus the $100 hold makes no sense to me but the ones whom rented it to me were respect and nice I rate them a 10

rebecca G 
Rating:
3.0

Customer did not leave a comment.

Terrell D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda W  |  Overall Experience 
Rating:
5.0

Trailer was a little beat up, but still a very good value.

Alex B 
Rating:
3.0

Customer did not leave a comment.

CAMILLE R 
Rating:
5.0

Explain All charges up front

Michael A 
Rating:
5.0

Customer did not leave a comment.

ALISHA W 
Rating:
5.0

Customer did not leave a comment.

Phyllis B  |  First Impressions 
Rating:
1.0

someone with a different last name picked up our tow. then after verifying with the website, our car was supposed to fit then did not. uhaul gave us the wrong drop off location and tried to charge us extra for the extra 11 miles. will never use uhaul again. however the employee at our drop off was excellent and really helped us out. very professional young man.

Tom W 
Rating:
5.0

Na

MARVIN T 
Rating:
5.0

Customer did not leave a comment.

RACHAEL P  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shavannah M 
Rating:
5.0

Customer did not leave a comment.

Bryan J 
Rating:
5.0

Have the trailer at the location I originally booked. The people working there were great.

Kathleen G 
Rating:
5.0

Customer did not leave a comment.

lashabia F 
Rating:
3.0

Customer did not leave a comment.

william l 
Rating:
5.0

Customer did not leave a comment.

Ladonna W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corette H  |  Overall Experience 
Rating:
5.0

Very good customer service

daphne w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corette H  |  Overall Experience 
Rating:
5.0

They were very friendly and professional.

Dominic A  |  First Impressions 
Rating:
3.0

Wait time can be better

brendatta f  |  First Impressions 
Rating:
5.0

All was well

HELEN S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tantilea T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Estrella G  |  First Impressions 
Rating:
3.0

Unfortunately the storage facility was dirty and contained roaches due to renters being unclean and/or storing food items in their units against policy regulations.

trina k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshawn G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alesia B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AMBER H  |  Overall Experience 
Rating:
1.0

Sucks

Natasha L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA W  |  First Impressions 
Rating:
5.0

Renters didn't care and left garbage all over the place making the facility appear trashy.

Cheryl K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KARI S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claudette T  |  Overall Experience 
Rating:
5.0

Thank you all so much.But one thing,what happen to the light inside the storage. Was it one before or not.if not any light inside.You all should think about it,putting lights in each outdoors Storage. But thank you all so much.

eugena b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david j  |  Overall Experience 
Rating:
5.0

You guys and staff are the best!

LARRY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett A  |  Overall Experience 
Rating:
5.0

Thanks for keeping my things safe

JAQUES R  |  Overall Experience 
Rating:
4.0

Good

JERARD W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Parnell H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael T  |  Overall Experience 
Rating:
4.0

Just wish you could access your unit more

Debra R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMBER H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline E  |  First Impressions 
Rating:
3.0

Very costly, access hours is not convenient.

Kawana J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daresa D  |  First Impressions 
Rating:
5.0

Super convenient and a good value!

Chris B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred G  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

REAJEANNE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlon F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAY W  |  Overall Experience 
Rating:
5.0

Fantastic

LINSNOR B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah M  |  Overall Experience 
Rating:
2.0

The facility is secure and has great access hours which is the only reason I don’t give it a 1 star. But I found a dead mouse in storage and some of my bags had holes in them. And on top of that the people they have at the front desk have horrible customer service, they take forever to complete transactions and have a horrible attitude most of the time. They act as if we were asking them for a favor which in reality I’m also just wanting to turn in keys or close my storage unit as fast and simple as possible. I would understand if they took forever with just one customer but no they take forever with everyone and while they’re completing the transaction they’re eating or talking and laughing among the other employees and to me that’s just not professional. I’ve rented truck and units from that place before multiple times but it just gets worse!

KARINA Z  |  Overall Experience 
Rating:
4.0

The onsite storage unit was fine if not a bit expensive. The only real trouble was when I or an employee had to use any of U-Haul's support, website, or applications. They never worked correctly for anyone in the store. Staff was always helpful and where able to work around the multiple problems, but considering it's a company issue and not a store issue I'll be avoiding U-Haul in the future.

cameron m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dynytra W  |  Overall Experience 
Rating:
2.0

I am very upset because when I put in my order they said I was going to get one month free storage then come to find out that that was false advertisement that I have to pay for storage this month and next month other than that you know it was okay I told the lady then I would not have enough money to get paid for the storage and pay for the truck she was very rude and said well if you don't want it we can always send it to somebody give it to somebody else and I told her that wasn't the point is that you know I had no other choice but to get the storage because I had no other place to put those little few things that I had but it's just the point that y'all say that y'all going to give a person on what month free and then when a person get there it's a whole new different l no one has even called me to apologize or let me know what's going on so that means to let me know that y'all don't care about your customers like y'all say like I said false advertisement say a person going to get a month free and then don't get a month free that's it in a nutshell

Janett B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard J  |  First Impressions 
Rating:
2.0

I found additional charges on my debit card that were not what was reported when I turned my truck in. There was also two trucks found on my account. I only rented 1 ten foot truck that went a total if 28 mikes. I representative at your 800 go uhaul assisted me in reconciling this matter.

Donzeila J  |  Overall Experience 
Rating:
5.0

Needs to work on communication and being consistent.

will g  |  Overall Experience 
Rating:
1.0

After I paid over $3,000 over the course of 3 years I was extremely disappointed in my entire experience with UHaul.

Kim C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian J  |  Overall Experience 
Rating:
2.0

Tried to contact several times with no prevail, tried to workout payment arrangements to retrieve the last of my things with no response, things were auctioned off at a ridiculous price and had the nerve to still charge me even more for storage lease , never again

harry f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dianca R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashley S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHAVONA T  |  First Impressions 
Rating:
5.0

Ms. Denise went over and above what i expected, very attentive and smiled constantly

Dawn H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B  |  Overall Experience 
Rating:
5.0

Customer service is excellent

CHAVONA T  |  Overall Experience 
Rating:
5.0

The staff at this facility are always friendly

Tina T  |  First Impressions 
Rating:
3.0

Was a great staff 5mnth ago new staff rude employees not professional enough.