Customer Reviews for U-Haul Moving & Storage of Lancaster

3,538 comentarios

1921 Riverway Dr   Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

(740) 689-8888

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(740) 689-8888

1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff members that helper were very nice and made the process a breeze!

Judith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

The process was very easy.Good friendly service. Price was reasonable.

Allen L. 
Clasificación:
5.0

I originally tried renting a unit through your international office. Very frustrating. Your office was clueless (and rude) as to what and where units were available. Not getting the right help or information, I then ended up going to the physical location where fortunately Shane Pierce helped me. Shane really cares about his customers. I ended up needing 5 units for 8+ months. Thanks to Shane it was a stress free experience.

Linda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny D. 
Clasificación:
5.0

Interior of truck was very clean but the windshield had wiper blades that were dry rotted and had left scratches all over the windshield. No walk around was performed to ensure all damage was already noted and I found multiple damages on truck that weren't marked.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
2.0

I reserved a 17 ft truck 6 days in advance and the morning before, I got a call saying they didn't have the 17 ft truck I reserved but had a 15 ft truck, I said ok I'll take the 15ft. Later in the evening before my reservation date again I got a call saying the 15 ft truck didn't have a working AC. No credit, no apology except from the nice young lady that had to call with the bad news. What's the point of making a reservation??

Brenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tad L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teri J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL P. 
Clasificación:
3.0

Make sure you reserve the right vehicle that the customer asked for.

charlotte D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y. 
Clasificación:
5.0

Great customer service.

Andrew E. 
Clasificación:
5.0

Figure out the glitches with the “find my location” for auto-checkout.

Linda R. 
Clasificación:
3.0

The truck shook from the moment I started driving it till the end of the trip. It most certainly DID NOT drive like a van! I will have to do some sole searching before I consider booking again with Uhaul

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

I can't think of anything that needs to done! Friendly, knowledgeable, pleasant and proficient -what else could you ask for??

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Provide a stool for short people.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Staff was very friendly. They were honest and up front about damage to the vehicle.prior to me taking possession of it. Easy return process. Gracias.

Arthur K. 
Clasificación:
5.0

No issues good service

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ella T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOIS H. 
Clasificación:
5.0

Fast friendly service. Definitely recommend to anyone!

JOHN P. 
Clasificación:
4.0

Was not allowed to do mobile check-in, had to wait 30min in line to pick up vehicle

Justin S. 
Clasificación:
5.0

Nothing! My visit was excellent!!! Dealt with 3 different people on my time there all were nice polite and professional!!

ERIC W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charity I. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gretchen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

Scheduled a truck for pick up with some boxes. Wasn't told to grab the boxes when we picked the truck up. I figured the boxes could be in the truck when we acquired it. But found out there weren't any, so that was $12 wasted. Rest of the process was pretty smooth, but the box thing kinda soured it a bit.

Patrick S. 
Clasificación:
3.0

Return after hours and no contact with other people or anyone.

Davod D. 
Clasificación:
5.0

I brought them doughnuts and filled the truck with gas when I returned it. I think they are doing fine.

Arthur R. 
Clasificación:
2.0

Rented online. First mistake. Got there and the trailer I rented wasn't available. Sat there for almost 2 hours trying to secure another trailer. One was rented from underneath me even though I had a reservation which made it take even longer.

hardy C. 
Clasificación:
5.0

We waited almost 30 minutes to get our rental and had prepaid and set up all of the information online. We only had trailer for for 5 hours wish there was a discount for partial day.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen O. 
Clasificación:
5.0

Shane and the staff are great. Van was clean and orderly. I rent from this location due to the way I get treated. Gracias

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
4.0

Gas level was extremely low, less than 35 miles til empty. Passenger side mirror was unable to be adjusted( driving hazard as we could not see traffic from passenger side). No dolly in truck. No key to lock back gate( lock was there but we were not given a key). We only had 1 key which went to the ignition.

Randy R. 
Clasificación:
5.0

Very helpful and knowledgeable staff.

Larry P. 
Clasificación:
1.0

The return was absolutely horrid. No one explained to me what I needed to do and did not tell me there was an additional charge for returning after hours. It took 45 minutes to get everything submitted for the return. I was charged an additional $40 and no one has explained to me why.

Sharon M. 
Clasificación:
5.0

Everything went great! Keep up the good work!

Christopher O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

The drop off was even easier. The customer service was excellent. The person the helped me was both helpful and polite.

Shane M. 
Clasificación:
5.0

It was fine. The truck was available as promised and it didn't take long to check it out and go.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesse A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessee A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessee A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesee A. 
Clasificación:
5.0

Shane and his team are awesome!

jessee A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
2.0

The men were so unprofessional. Cusing and acting like the work place was a hangout place. The truck I rented was lower then the gas they wanted me to fill up, which is definitely a not okay, miles were off only by 1 but still! I also asked for 8pm return and they had the return 7pm which wasn't huge deal but obviously go back with these employees listening. I am very disappointed with the whole experience but I borrowed the truck because I needed it last minute. If I didn't, never would have even taken it. Had low tire light on and also another light. I told an employee, he was obviously not concern and had his phone stuck in his face which was obviously way more important!

DISERAY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Timmi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

Only 2 associates working on a weekend when it's always busy with people moving and such. Need to streamline the pick up and drop off process as the online version can be challenging but with only a couple of workers working, I understand the challenges.

JASON M. 
Clasificación:
5.0

Everything was fine. I got the vehicle requested and even a little earlier than asked for. The only negative thing was calling in the day before and being put on hold for 40 minutes on the phone.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeffrey R. 
Clasificación:
5.0

Service was great. Always use this location.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
3.0

Employees seemed blase about being there or being interested in being of service to the customer. Was scheduled to pick up at a certain time. Took half hour to get going. Once under way, overall good experience.

david R. 
Clasificación:
3.0

The online check in process took longer than it should as that area is not good for cell service. The truck needed rotors bad and had an exhaust leak and also needed aligned as the steering wheel was not centered when driving straight. Also I needed an appliance dolly which the online description showed it was but it was a small dolly no straps. I felt misled for sure but it was too late to locate a utility dolly. The truck got the job done but was not what I expected by any means

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristina G. 
Clasificación:
1.0

The most childish , rude, last behavior I have ever witnessed in a public business. Not 1 experience but 3. Would never recommend this location to anyone.

larryn W. 
Clasificación:
4.0

I used the mobile check in and drop off and it was an awful experience. When I checked the truck out I was sent the wrong code for the lockbox so I was unable to get the key until someone arrived. When I returned the truck the mobile app would not upload the pictures of the odometer or fuel gauge. I spent a half hour taking multiple pictures that the app would not take only to have customer service tell me to put the key in the drop box and they would note it on my account. The app should have uploaded the pictures if its not going to do that there should be a message on how to proceed without spending 30 minutes on hold for a representative to tell you what to do to avoid the $20 convenience fee. The mobile experience was awful I will not do it this way again it was very frustrating especially after spending the day moving and then dealing with this.

Noel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

The staff is great and helpful. The equipment and facility were neat and clean. Again it would be great to have a rewards program for frequent renter's. I will rent at least 24 times this year alone.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly K. 
Clasificación:
5.0

employees did a great job

Don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN D. 
Clasificación:
5.0

Good experience over all.

constante H. 
Clasificación:
5.0

The staff seemed to be very keen to help correct the situation for us. Am talking to the mgr in the morni g to have it straightened out.

wesley T. 
Clasificación:
4.0

Charging a $20 "convenience" fee for returning after hours is ridiculous and obviously not convenient at all. Everything else about the rental process is fine, and the staff people at this location are excellent!

Clarence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony W. 
Clasificación:
1.0

El cliente no dejó un comentario.

NIKOLAS M. 
Clasificación:
5.0

Drop off process was excellent.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
4.0

The vehicle had some damage to driver door and had not been sent to shop yet which made it very scary getting in and out of the vehicle. because it made a very loud tin sound

Donna C. 
Clasificación:
5.0

You have an Outstanding and dedicated team at U-Hau in Lancaster, Ohio!!!!

Teresa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tessa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lORRAINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

I DIDN'T LIKE THE FACT THAT 2 MONTHS OF RENTING THE UNIT MY STORAGE FEE WENT UP $10.00. THIS IS THE REASON I MOVED MY STUDF TO A DIFFRENT STORAGE PLACE. BUT THANK YOU FOR THE TIME I WAS THERE.

Donald M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH G.  |  First Impressions 
Clasificación:
5.0

Very good people to work with!

Laura B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay M.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and quick to help me get my Camper parking set up.

Jennifer K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie V.  |  First Impressions 
Clasificación:
4.0

The automatic doors to get in and out seemed to have issues often- I was there two different times and had to ask for help with the card to open the doors

Barbara S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H.  |  Overall Experience 
Clasificación:
5.0

Shane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.

delphina n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M.  |  First Impressions 
Clasificación:
2.0

my furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.

larry m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hellen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE M.  |  Overall Experience 
Clasificación:
5.0

Staff went above and beyond to help me the 2nd time I was there.

Charity T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

radonna p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie A.  |  First Impressions 
Clasificación:
3.0

Need to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.

Molly E.  |  Overall Experience 
Clasificación:
2.0

I rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.

SUSANCHRISTINE M.  |  Overall Experience 
Clasificación:
5.0

Only issue was with Uhaul Corporate Customer Service when canceling my unit

Matthew H.  |  Overall Experience 
Clasificación:
4.0

In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying

WILLIAM K.  |  Overall Experience 
Clasificación:
1.0

Could not see in unit. No lights. My furniture was covered in mold had to throw it out.

KENDRA C.  |  Overall Experience 
Clasificación:
5.0

The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.

delphina n.  |  First Impressions 
Clasificación:
5.0

Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that location

Jerry L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy D.  |  First Impressions 
Clasificación:
1.0

The move out date was on the 15th not the 17th. I cleaned and moped the unit myself for the next occupant. The unit moved to from 1323 was dirty ams not well maintained. I have been trying to get one of the biggest units uhaul has instead of three individual ones and paying 400 a month but always told none is available that offer electricity with them. I have paid out alot of money to u haul using the storage and moving trucks and van without any comprise toward the cost of my units or on the trucks. I'm not especially happy with this company for the way things are done or handled and the customer goes above and beyond to try and accomplish what they need from this company. It should be this company doing it for the customer. Not enough employees to cover issues, customers always having to wait, phones not being answered hardly ever. No accomedations for what the customer is looking for. Unable to directly speak with someone from a corporate stance who can deal with the issues. Just overall problems that should be adressed and worked on. Staff is over worked and not allowed enough time to interact with the customer to full fill their needs and wants. Due to lack of people, guidance and training. These issues should be addressed asap as well as accomidating what the customer needs. Call backs from a message left at the uhaul on an issue would.be a good start.

JACKIE L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

steve d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVERTA b.  |  Overall Experience 
Clasificación:
5.0

Shane was the bees knees, shop is tip top, down to the brand new rental truck keys. Bling bling! O' Diam is a hitch slayer, kills everything w ease. He might have 99 problems, but a hitch aint one. Hit me! Fr fr!! My concerns w storage are non existent. Homegirl Claudia has that side of things on lock. Literally! She da best! Like DJ Khaled says. She'll tell ya "we da best". Teamwork all day.

Nathan P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie F.  |  First Impressions 
Clasificación:
1.0

Charged me a whole months rent for just 7.5 days. I always payed on time. I had a family emergency the middle of July had to go out of town.

Lisa V.  |  Overall Experience 
Clasificación:
5.0

This is a great facility to use especially when you have unexpected storage needs arise such as a death in the family. It is comforting to know the security and safety of your items that are stored. Very convenient to use and everyone has been wonderful to work with. We would highly recommend this storage facility.

Christy G.  |  Overall Experience 
Clasificación:
5.0

I only used it for five days I should of got some of my money back I didn't have for the whole month

mark w.  |  Overall Experience 
Clasificación:
1.0

Manager at location was very rude and unprofessional,

Joseph S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI H.  |  First Impressions 
Clasificación:
5.0

The man that took care of me was awesome

mark w.  |  First Impressions 
Clasificación:
5.0

The employees have been excellent….

DAVIA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE S.  |  Overall Experience 
Clasificación:
5.0

The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.

GAYLE B.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.

Laura T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Overall Experience 
Clasificación:
5.0

Was very pleased with the customer service and explaining everything into full detail!!!

Brenda M.  |  First Impressions 
Clasificación:
4.0

They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.

Tracy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alison A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S.  |  Overall Experience 
Clasificación:
5.0

A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.

Susan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindy Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deirdre P.  |  First Impressions 
Clasificación:
5.0

Attendant (Emily) was professional, proficient, very helpful and friendly.

Mark H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Otto S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

L S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eban g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beltone H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

daniel s.  |  Overall Experience 
Clasificación:
5.0

Emily was the best! On one of my worst days! Gracias.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosann C.  |  Overall Experience 
Clasificación:
5.0

You have the best manager at this facility!! Everyone is is very helpful and friendly.

madel o.  |  First Impressions 
Clasificación:
5.0

We had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.

Lisa M.  |  Overall Experience 
Clasificación:
4.0

Sold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.

Peter J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristina M.  |  Overall Experience 
Clasificación:
5.0

Very helpful in a moving situation where something always goes wrong. More than made up for the mix up.

Gary M.  |  First Impressions 
Clasificación:
4.0

I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.

Lori B.  |  First Impressions 
Clasificación:
5.0

I have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..

ERIC W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH L.  |  First Impressions 
Clasificación:
5.0

Nice people and place did not need anymore Thank You

DONALD W.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and accommodating. Much appreciated!

Dan P.  |  First Impressions 
Clasificación:
5.0

I needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.

SARA F.  |  Overall Experience 
Clasificación:
5.0

Emily is a very awesome person. She is perfect and professional too

Nabeel Abdel Hady S.  |  First Impressions 
Clasificación:
5.0

Emily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.

KEITH H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  Overall Experience 
Clasificación:
4.0

The reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.

Robin B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Krista S.  |  Overall Experience 
Clasificación:
5.0

I was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!

Stephanie G.  |  Overall Experience 
Clasificación:
5.0

The staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.

William M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy G.  |  Overall Experience 
Clasificación:
2.0

I'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for $100 +tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the $10/$15 round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for $0.00. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6.5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc $60/mo and a crowded basement is better than $100/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington

Christina B.  |  Overall Experience 
Clasificación:
5.0

Love Jamie and Emily

TRAVIS W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M.  |  First Impressions 
Clasificación:
5.0

I fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.

Robert G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L.  |  Overall Experience 
Clasificación:
5.0

Each and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.

howard s.  |  Overall Experience 
Clasificación:
5.0

Very helpful and nice!

jessica H.  |  First Impressions 
Clasificación:
5.0

Staff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.

anthony c.  |  Overall Experience 
Clasificación:
5.0

They really kep this facility clean and the staff is great.

johnathon w.  |  Overall Experience 
Clasificación:
5.0

We had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don't believe I ever created one. Thanks for the follow-up. Regards, D.Miller

DAVID M.  |  Overall Experience 
Clasificación:
5.0

Came back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00

Joe F.  |  First Impressions 
Clasificación:
5.0

Emily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.

rae H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lance g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn h.  |  First Impressions 
Clasificación:
5.0

Exceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don't want.

shelli M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCASTER RADIATION O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thea N.  |  Overall Experience 
Clasificación:
5.0

Emily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.

Michael B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine G.  |  First Impressions 
Clasificación:
5.0

Jamie was awesome Knowledgeable/Professional/Friendly

anthony c.  |  First Impressions 
Clasificación:
5.0

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.

Jeremy P.  |  First Impressions 
Clasificación:
5.0

This is a very nice facility.

Deborah B.  |  Overall Experience 
Clasificación: