Shane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.delphina n. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Lancaster
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donald M. | First Impressions
my furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.larry m. | Overall Experience
Customer did not leave a comment.Amber V. | First Impressions
Customer did not leave a comment.Hellen C. | Overall Experience
Customer did not leave a comment.LEE M. | Overall Experience
Staff went above and beyond to help me the 2nd time I was there.Charity T. | Overall Experience
Customer did not leave a comment.radonna p. | First Impressions
Customer did not leave a comment.GREGORY B. | Overall Experience
Customer did not leave a comment.Julie A. | First Impressions
Need to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.Molly E. | Overall Experience
I rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.SUSANCHRISTINE M. | Overall Experience
Only issue was with Uhaul Corporate Customer Service when canceling my unitMatthew H. | Overall Experience
In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoyingWILLIAM K. | Overall Experience
Could not see in unit. No lights. My furniture was covered in mold had to throw it out.KENDRA C. | Overall Experience
The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.delphina n. | First Impressions
Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that locationJerry L. | First Impressions
Customer did not leave a comment.Madeline S. | First Impressions
Customer did not leave a comment.Amy D. | First Impressions
Customer did not leave a comment.Bobbie F. | First Impressions
Customer did not leave a comment.ELI H. | First Impressions
The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.GAYLE B. | First Impressions
Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.Laura T. | First Impressions
Was very pleased with the customer service and explaining everything into full detail!!!Brenda M. | First Impressions
They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.Tracy S. | First Impressions
Customer did not leave a comment.Alison A. | First Impressions
A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.Susan W. | First Impressions
Customer did not leave a comment.Lindy Q. | First Impressions
Customer did not leave a comment.Deirdre P. | First Impressions
Customer did not leave a comment.Otto S. | First Impressions
Customer did not leave a comment.MATTHEW B. | First Impressions
Customer did not leave a comment.L S. | First Impressions
Emily was the best! On one of my worst days! Thank you.Jennifer H. | First Impressions
You have the best manager at this facility!! Everyone is is very helpful and friendly.madel o. | First Impressions
I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.Lori B. | First Impressions
Customer did not leave a comment.SARAH L. | First Impressions
Emily is a very awesome person. She is perfect and professional tooNabeel Abdel Hady S. | First Impressions
Customer did not leave a comment.ROBERT M. | First Impressions
Customer did not leave a comment.Sandra D. | First Impressions
Very helpful and nice!jessica H. | First Impressions
Customer did not leave a comment.Catherine G. | First Impressions
Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.Jeremy P. | First Impressions
always friendly. any questions or issues i may have are always handled professionally and in a timely manner.Mark P. | First Impressions
Wonderful, very professional, helpful, staff!!! Thanks for caring!stephanie r. | First Impressions
Very nice and helpful. Showed how to use pass card.steven h. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!