Customer Reviews for U-Haul Moving & Storage of Lancaster

3,332 reviews

1921 Riverway Dr   Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

(740) 689-8888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(740) 689-8888

1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Shane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.

delphina n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  First Impressions 
Rating:
2.0

my furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.

larry m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hellen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE M.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help me the 2nd time I was there.

Charity T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

radonna p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie A.  |  First Impressions 
Rating:
3.0

Need to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.

Molly E.  |  Overall Experience 
Rating:
2.0

I rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.

SUSANCHRISTINE M.  |  Overall Experience 
Rating:
5.0

Only issue was with Uhaul Corporate Customer Service when canceling my unit

Matthew H.  |  Overall Experience 
Rating:
4.0

In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying

WILLIAM K.  |  Overall Experience 
Rating:
1.0

Could not see in unit. No lights. My furniture was covered in mold had to throw it out.

KENDRA C.  |  Overall Experience 
Rating:
5.0

The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.

delphina n.  |  First Impressions 
Rating:
5.0

Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that location

Jerry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madeline S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELI H.  |  First Impressions 
Rating:
5.0

The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.

GAYLE B.  |  First Impressions 
Rating:
5.0

Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.

Laura T.  |  First Impressions 
Rating:
5.0

Was very pleased with the customer service and explaining everything into full detail!!!

Brenda M.  |  First Impressions 
Rating:
4.0

They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.

Tracy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alison A.  |  First Impressions 
Rating:
5.0

A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindy Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdre P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Otto S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L S.  |  First Impressions 
Rating:
5.0

Emily was the best! On one of my worst days! Thank you.

Jennifer H.  |  First Impressions 
Rating:
5.0

You have the best manager at this facility!! Everyone is is very helpful and friendly.

madel o.  |  First Impressions 
Rating:
4.0

I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.

Lori B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH L.  |  First Impressions 
Rating:
5.0

Emily is a very awesome person. She is perfect and professional too

Nabeel Abdel Hady S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra D.  |  First Impressions 
Rating:
5.0

Very helpful and nice!

jessica H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine G.  |  First Impressions 
Rating:
5.0

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.

Jeremy P.  |  First Impressions 
Rating:
5.0

always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

Mark P.  |  First Impressions 
Rating:
5.0

Wonderful, very professional, helpful, staff!!! Thanks for caring!

stephanie r.  |  First Impressions 
Rating:
5.0

Very nice and helpful. Showed how to use pass card.

steven h.  |  First Impressions 
No reviews have been submitted for this location.

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