Customer Reviews for U-Haul Moving & Storage of Lafayette

4,892 reviews

3700 Ambassador Caffery Pkwy   Lafayette, LA 70503
(In Front of Acadiana Mall)

(337) 993-9898

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(337) 993-9898

3700 Ambassador Caffery Pkwy
Lafayette, LA 70503
(In Front of Acadiana Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHALEECY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
4.0

Customer did not leave a comment.

Haley L. 
Rating:
3.0

Customer did not leave a comment.

WILFRED B.  |  Overall Experience 
Rating:
5.0

The young man who waited on me was very pleasant and professional!

MARCUS L. 
Rating:
5.0

Customer did not leave a comment.

Samara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIN N. 
Rating:
5.0

Customer did not leave a comment.

Kami L.  |  Overall Experience 
Rating:
4.0

I rented a cart and they were out when i got there when they opened. Doesn't make sense.

DORIAN B. 
Rating:
5.0

Couldn't have asked for anything better. Thanks for everything,

Samuel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIE G. 
Rating:
5.0

Every aspect of my move went as expected. Truck worked great even thought did not have cruise control. I would give event 5stars. Great employees.

JOHN H. 
Rating:
3.0

Prob do a 20 mile limit and charge every mile after that.but it is a business.But over all great service.

Jemarick A. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha E. 
Rating:
4.0

No comment

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

OTTO S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS T. 
Rating:
4.0

Customer did not leave a comment.

RANDY Q. 
Rating:
5.0

Customer did not leave a comment.

Denbo M. 
Rating:
1.0

This location didn't check in my return when I returned the trailer same day, and was charged a fee ($235) for not returning it to the same site the next day because apparently someone "stole" the trailer but retuned it to a different location. Now that the issue has been identified, U-Haul will not refund this charge instantly, they are making me wait 3-5 business Days and causing all kinds of havoc for the holidays

Phillip C. 
Rating:
5.0

Ask for Austin who will provide excellent service!

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Curtis L. 
Rating:
5.0

It was perfect thanks y'all

BRITTANY T. 
Rating:
1.0

Will never rent from uhaul again! I was told we would not be charged if we kept the truck an extra day due to being involved in an accident immediately after leaving parking lot. I was also told fuel charge would be waived. My debit card was charged again approximately 33 days later!!!

KASHA L. 
Rating:
2.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Everyone was friendly and helpful. It was a last minute need and easy to do. This is my preferred location due to ease of access and friendliness of the staff.

Dianna P. 
Rating:
5.0

Customer did not leave a comment.

Dominisha P. 
Rating:
1.0

Customer did not leave a comment.

Trandy M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

TIFFANY B. 
Rating:
4.0

Make your rates cheaper!!!!

DUSTY R. 
Rating:
1.0

The location that we picked up was fine but the customer service line that we spoke to to set the reservation the first 3 times we called was horrible. Our reservation was canceled without anyone calling to speak with us. We were desperate to get this equipment and were very upset when we called and were told it was canceled.

Sarah D. 
Rating:
5.0

Everything was spectacular

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

DEXTER H. 
Rating:
5.0

Very clean and tidy. Personnel was very nice. I just don't understand why my payment at pick-up was more than the quote online.

kelli R. 
Rating:
5.0

Customer did not leave a comment.

Angel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAPHNE C. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
1.0

I had so many problems with my Reservation. Payments taken off my card multiple times it was horrible

CANDACE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

Travis A. 
Rating:
5.0

Customer did not leave a comment.

NICOLE F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK V. 
Rating:
3.0

Customer did not leave a comment.

chizal a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
5.0

Customer did not leave a comment.

raymond D. 
Rating:
5.0

I believe I had the exact gas amount that I picked it up with, but was charged for gas and the amount was emailed. Every thing else was very good.

JASON B. 
Rating:
5.0

The truck was clean, but the roll up door was very hard to close.

BRADLEY L. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

The staff both at checkout and return were great. My only complaint is the trailer is very noisy but at least I knew it was back there. Thanks for the great service.

JEREMIAH B. 
Rating:
5.0

Customer did not leave a comment.

QUINCY S. 
Rating:
5.0

Customer did not leave a comment.

R M.  |  Overall Experience 
Rating:
4.0

The staff was friendly and helpful. Service was quick and well done.

GERALD L. 
Rating:
5.0

The rental process went very smoothly. Thanks for the great service.

Raymond M. 
Rating:
5.0

Excellent customer service, fast friendly service

DEWAN J. 
Rating:
5.0

Customer did not leave a comment.

JULIA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

The POS needs to be updated ASAP

JASON W. 
Rating:
5.0

Needed an open trailer for local delivery. Team got me set up and on the road including setting me up with a hitch kit for my new truck. Quick and easy. drop off was equally as good.. my new uhaul home.. thank you…

JEFF R. 
Rating:
3.0

I felt like I was bothering the employee by dropping the equipment back.

JOHN D. 
Rating:
5.0

Nothing

HAROLD F. 
Rating:
3.0

The Ambasssdor Lafayette,La location was great. At Good Shepard Lafayette, La location We waited approximately thirty minutes just to be told that the truck we reserved wasn't there and that we needed to go to the Ambassador Location.

ADELLA P. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

JOHN CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

SONDRA R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

Flint Z. 
Rating:
5.0

Customer did not leave a comment.

YARNELL E. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
1.0

The salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn't a lock in there, they told me I had to buy one. Bad experience.

Abigail G.  |  First Impressions 
Rating:
3.0

average

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Gary G A. 
Rating:
5.0

Amazing staff

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
1.0

The staff told us that we weren't eligible for free storage after renting a U-Haul from them, then they charged us for en extra day rental and said they would refund us and never did and it is very hard to reach someone with customer service for your company.

Zenovia W.  |  Overall Experience 
Rating:
1.0

The truck engine needs a tune up . It burned too much gas .

RONNIE R. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Customer did not leave a comment.

PEAK C. 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
5.0

I had limited interaction due to mobile pick-up but everything went well!

Christina M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
1.0

Ensure that all employees are knowledgable about what there job description includes!! Me and my partner was moving out of state and later found out that the employee that hooked up my hitch to pull my car was hooked up incorrectly, thankfully someone that I didnt even know in another state was very informative about it helped us along the way!!! So in other words I WOULDNT RECOMMEND NO ONE USE THIS LOCATION!!!!!!

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

ELDRIDGE B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Friendly service. Much appreciated.

Benton K. 
Rating:
5.0

Customer did not leave a comment.

ANDRE J. 
Rating:
5.0

Customer did not leave a comment.

KIM G. 
Rating:
3.0

Customer did not leave a comment.

Alane Z. 
Rating:
5.0

Customer did not leave a comment.

cieane J. 
Rating:
5.0

No visible COVID protection procedures in place in the store. Inconsistent masking among employees and unenforced mask policy for customers, despite state mask mandate.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

DANDRE K. 
Rating:
5.0

Customer did not leave a comment.

GERALDO M. 
Rating:
5.0

Customer did not leave a comment.

Kenya C.  |  First Impressions 
Rating:
5.0

Prompt help, was there only 5 minutes for drop off!!

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

ROSE A. 
Rating:
5.0

Quick Service looks to be professionally done.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Regionta B.  |  Overall Experience 
Rating:
3.0

The rental truck I had rented had multiple issues. First, the master cylinder cap was missing and the location had put a blue latex glove over the opening with a green tag that is used for utility dolly or furniture pads seals. Second, the front windshield had a large crack that was in the line of sight with smaller chips in the passenger side. And lastly, the Tire Pressure Monitoring System light was on during the duration of the rental and the front right tire was not even registering. This truck should have been downed immediately upon my return because of all the safety issues with it.

Tony V. 
Rating:
3.0

The overall experience with the truck was great but we did however file a complaint about a customer/employee, not sure , about trying to get to our storage unit that resulted in us having to hold the truck another day which was real inconvenient. Has not talked to anyone yet still waiting on a call about my refund for the storage that we did not use also for the extra day that I was charged for keeping the truck because of the person

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Robert O.  |  Online Move In 
Rating:
5.0

Very professional and always great customer service!

HORACE T. 
Rating:
4.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Customer did not leave a comment.

DANA C. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

All the team was cordial and helpful on check out and check in. Very good experience.

ELDRIDGE B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

SRUJANA J. 
Rating:
3.0

Customer did not leave a comment.

Derrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor T. 
Rating:
4.0

Bed of truck was filthy. Seats were stained and had dried coffee and other liquid all over. When I wiped the interior and steering wheel, doors, buttons, etc down with wipes - they turned black. Worst part was windshield wipers were broken and hanging on barely. Roadside assistance never came after 4 phone calls saying they were on their way.

Vincent N. 
Rating:
5.0

This location isn't the closest to me. It's because of the staff that I come back and rent. Equipment is ready and no unnecessary delays

JEZERAEE D. 
Rating:
5.0

Customer did not leave a comment.

debbie c.  |  Overall Experience 
Rating:
2.0

The representative told me that I wasn't eligible for first month free when I got an email saying that I was.. he then charged me for an extra day when I got to the facility and unloaded my belongings..We had just gone through Hurricane Ida and my apartment was deemed uninhabitable and we are homeless at the moment and we didn't expect to not have any sympathy shown but instead treated that way..

Zenovia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
3.0

Hi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.

Netta B.  |  First Impressions 
Rating:
5.0

Only one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).

Emilie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aubrey C.  |  First Impressions 
Rating:
5.0

Everything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Online Move In 
Rating:
5.0

The staff were second to none.

Joseph P.  |  First Impressions 
Rating:
5.0

Very clean facility. Professional and helpful staff. I've been to several other U-Hauls around the country and Lafayette's U-Haul on Ambassador is by far the best!

Phuong B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA J.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly.

anne s.  |  First Impressions 
Rating:
5.0

Very nice and helpful customer service employees-

Candace K.  |  First Impressions 
Rating:
2.0

I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.

Madeline C.  |  First Impressions 
Rating:
5.0

Very professional helpful and organized!

Christina L.  |  Reservation 
No reviews have been submitted for this location.

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