Customer Reviews for U-Haul Moving & Storage of Lafayette

4,947 comentarios

3700 Ambassador Caffery Pkwy   Lafayette, LA 70503
(In Front of Acadiana Mall)

(337) 993-9898

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(337) 993-9898

3700 Ambassador Caffery Pkwy
Lafayette, LA 70503
(In Front of Acadiana Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Thanks for help in understanding I had to move out a little later due to Covid illness!

Marcelle F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

VALARIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
3.0

Rates are too high. Had the smallest storage unit and price went up twice during the duration I had the unit. There is no advance warning before the facility goes up on the price. As soon as the rate increased a 2nd time I moved my things out.

anne s.  |  Overall Experience 
Clasificación:
4.0

Regular UHaul stores are great but. Small side dealers are crap.!!

GLYNN F. 
Clasificación:
5.0

Wonderful people!

LISA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

Great people great service always!

Sonia D. 
Clasificación:
5.0

The manager assisted me and was very polite and helpful and I'd recommend this uhaul location to all my family and friends

NATALIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEVAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
2.0

Uhaul truck was renting for moving. It rained the entire weekend only to find out the entire cargo leaked. The truck had clearly been in a wreck previously. My furniture was soaked as well as clothes. It made a nightmare situation for being on a time crunch.

CHRISTINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service both at pick up and return.

CHARLES C. 
Clasificación:
5.0

The service was superb

CARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
5.0

Easy to load and unload. Smaller units were not available, had to rent 10 x 10 kind of pricey.

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMIR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kazita H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE U. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEVANTE Z. 
Clasificación:
4.0

It took a little while but we got the truck we reserved . I would recommend to friends and family but the location we had to pick up and drop off was in Lafayette and we live in Loreauville which costed a lot more for mileage .

ALBERT C. 
Clasificación:
5.0

Kyler was excellent in ensuring I was able to get my truck rental in a timely manner while also answering any questions I had. It was a busy day in traffic and I had trouble looking for my chapstick but all was good in the streets because the truck rode so smooth. I was so fortunate for Kyler as he was able to find me the truck I needed at the last minute so I could move into my new city to pursue my PhD(Poser Hating Degree).

Kameron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE H. 
Clasificación:
1.0

Trailer Not ready. Had flat. Left that evening. Trailer running lights not working. Sat on side of the road 2 1/2 hours. Never fixed. Called customer service and girl told me she would give me an additional 24 hours because I Wouldnt get to my destination in time. I got three calls from dealer at my ending destination asking if I could bring it in sooner. Which I complied. Said it would show that I was on time but Uhaul STILL charged me $22! New Braunfels uhaul dealer said that because I had a newer truck, having LED lights, it was not compatible with the way the trailer was set up. Said that an adapter should have been issued.

TED N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL N. 
Clasificación:
5.0

Was perfect. Other than having to deal with holiday traffic (I live across town)… perfect experience. Your guy even checked my fuses to ensure I had proper lighting for hauling the trailer

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis N. 
Clasificación:
4.0

Have all equipment available when picking up or communicate before hand that you don't have it.

DANIEL B. 
Clasificación:
2.0

El cliente no dejó un comentario.

CLYDE L. 
Clasificación:
5.0

Will always bring my business back great fast and friendly service

ROCHELLE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED L. 
Clasificación:
1.0

Mobile checkin did not work. I waited over 30 mins to get vehicle then it was filthy and scratched and I had to spend 10 minutes taking pictures of damage to dispute condition in provided pics. There was an empty drink can and food wrappers and crumbs inside cab and back was dirty as well. Just gross.

CINDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

I cannot thank AUSTIN enough. He was so helpful. There was an issue with my lighting wires. He was able to fix that problem. I was so thankful. THANKS SO MUCH, Austin!

JOHN P. 
Clasificación:
5.0

Nada

KEISHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

I can not think of anything to improve on the experience everything was great Thanks

DANA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR Y. 
Clasificación:
3.0

was told I'd receive 60$ back on returning trailer to Lafayette, when I got there they said that wasn't the case

LOGAN B. 
Clasificación:
5.0

I had a great experience it was awesome.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M.  |  Overall Experience 
Clasificación:
5.0

All went well, thanks for your services.

BRENT D. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALEECY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Haley L. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILFRED B.  |  Overall Experience 
Clasificación:
5.0

The young man who waited on me was very pleasant and professional!

MARCUS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samara W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kami L.  |  Overall Experience 
Clasificación:
4.0

I rented a cart and they were out when i got there when they opened. Doesn't make sense.

DORIAN B. 
Clasificación:
5.0

Couldn't have asked for anything better. Thanks for everything,

Samuel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE G. 
Clasificación:
5.0

Every aspect of my move went as expected. Truck worked great even thought did not have cruise control. I would give event 5stars. Great employees.

JOHN H. 
Clasificación:
3.0

Prob do a 20 mile limit and charge every mile after that.but it is a business.But over all great service.

Jemarick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha E. 
Clasificación:
4.0

No comment

SHIRLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTTO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denbo M. 
Clasificación:
1.0

This location didn't check in my return when I returned the trailer same day, and was charged a fee ($235) for not returning it to the same site the next day because apparently someone "stole" the trailer but retuned it to a different location. Now that the issue has been identified, U-Haul will not refund this charge instantly, they are making me wait 3-5 business Days and causing all kinds of havoc for the holidays

Phillip C. 
Clasificación:
5.0

Ask for Austin who will provide excellent service!

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis L. 
Clasificación:
5.0

It was perfect thanks y'all

BRITTANY T. 
Clasificación:
1.0

Will never rent from uhaul again! I was told we would not be charged if we kept the truck an extra day due to being involved in an accident immediately after leaving parking lot. I was also told fuel charge would be waived. My debit card was charged again approximately 33 days later!!!

KASHA L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jody B. 
Clasificación:
5.0

Everyone was friendly and helpful. It was a last minute need and easy to do. This is my preferred location due to ease of access and friendliness of the staff.

Dianna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominisha P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Trandy M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

TIFFANY B. 
Clasificación:
4.0

Make your rates cheaper!!!!

DUSTY R. 
Clasificación:
1.0

The location that we picked up was fine but the customer service line that we spoke to to set the reservation the first 3 times we called was horrible. Our reservation was canceled without anyone calling to speak with us. We were desperate to get this equipment and were very upset when we called and were told it was canceled.

Sarah D. 
Clasificación:
5.0

Everything was spectacular

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER H. 
Clasificación:
5.0

Very clean and tidy. Personnel was very nice. I just don't understand why my payment at pick-up was more than the quote online.

kelli R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAPHNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
1.0

I had so many problems with my Reservation. Payments taken off my card multiple times it was horrible

CANDACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK V. 
Clasificación:
3.0

El cliente no dejó un comentario.

chizal a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond D. 
Clasificación:
5.0

I believe I had the exact gas amount that I picked it up with, but was charged for gas and the amount was emailed. Every thing else was very good.

JASON B. 
Clasificación:
5.0

The truck was clean, but the roll up door was very hard to close.

BRADLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry L. 
Clasificación:
5.0

The staff both at checkout and return were great. My only complaint is the trailer is very noisy but at least I knew it was back there. Thanks for the great service.

JEREMIAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY S. 
Clasificación:
4.0

The staff was friendly and helpful. Service was quick and well done.

GERALD L. 
Clasificación:
5.0

The rental process went very smoothly. Thanks for the great service.

Raymond M. 
Clasificación:
5.0

Excellent customer service, fast friendly service

DEWAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

The POS needs to be updated ASAP

JASON W. 
Clasificación:
5.0

Needed an open trailer for local delivery. Team got me set up and on the road including setting me up with a hitch kit for my new truck. Quick and easy. drop off was equally as good.. my new uhaul home.. thank you…

JEFF R. 
Clasificación:
1.0

The salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn't a lock in there, they told me I had to buy one. Bad experience.

Abigail G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Derrick G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
3.0

Hi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.

Netta B.  |  First Impressions 
Clasificación:
5.0

Only one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).

Emilie S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrey C.  |  First Impressions 
Clasificación:
5.0

Everything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!

Samuel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G.  |  Online Move In 
Clasificación:
5.0

The staff were second to none.

Joseph P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA J.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and friendly.

anne s.  |  First Impressions 
Clasificación:
5.0

Very nice and helpful customer service employees-

Candace K.  |  First Impressions 
Clasificación:
2.0

I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.

Madeline C.  |  First Impressions 
Clasificación:
5.0

Very professional helpful and organized!

Christina L. | Reservación
No se han enviado comentarios para esta ubicación.

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