Comentarios de los clientes para U-Haul Moving & Storage of Kingston

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kingston

Clasificación general:

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WILLIAMTHOMAS II B.
Clasificación:

The truck itself was very clean but it had a strong smell of smoking in the truck

Jeff R.
Clasificación:

Better staff

RUSSELLP B.
Clasificación:

El cliente no dejó un comentario.

Michelleann E.
Clasificación:

El cliente no dejó un comentario.

Jessica D.
Clasificación:

Know exactly where equipment is. Took us long time to find truck

Paul N. | Overall Experience |
Clasificación:

Angel cleaned out the truck I rented. I had forgotten my EZ pass. He was extremely cordial and put it aside for me. Thank you Angel!!!

MELISSAS B.
Clasificación:

El cliente no dejó un comentario.

Vincent M.
Clasificación:

Simply put, I was overcharged. Here's my itinerary: Uhaul to home - 1.8 miles home to city dump - 2 miles city dump to Uhaul - 3.7 miles That is 7.5 miles! I was charged for 17 miles. Look at my bills and you will see the extra charge. I don't care what the odometer says. The itinerary above is where that truck went. I'll look for a refund of at least $9.41. Contract number is 22404672.

CH JR F.
Clasificación:

We filled the tank not knowing the capacity or mpg we drove the truck brought it back with more gas then was required and were told that there was no rebate. That did not make me happy.

ROBERTSCOTT E.
Clasificación:

El cliente no dejó un comentario.

Katherine W.
Clasificación:

El cliente no dejó un comentario.

SCOTTA C.
Clasificación:

N/a

CHRISTOPHERA B.
Clasificación:

El cliente no dejó un comentario.

Manuel M.
Clasificación:

El cliente no dejó un comentario.

MARKALAN A.
Clasificación:

El cliente no dejó un comentario.

robert d. | Overall Experience |
Clasificación:

Was not told till end of registration that I could not store my car. The paper work was reversed. But following Tuesday I received a late notice for my rental unit. Since the call to the facility was differed to a call center and I waited 40 minutes on two different occasions to no avail. I replied to the late email that I did not have any rental with U- haul Final received phone call from Kingston facility asking me if I had a storage unit at the Kingston location. I replied no I did not.

JOSHUADAVID B.
Clasificación:

El cliente no dejó un comentario.

robert W.
Clasificación:

The truck was ready for pu. This is my second rental from this facility. The steering wheel was sticky, there was an empty water bottle in the cab. This truck, like the last had no wiper fluid. The left rear tire was low on air. I filled it myself to turn the light off. The blower motor gor the heat only worked on high, they were aware of this at the site, but there was no monetary compensation for the inconvenience. The blower eventualy just stopped working. 29° this past Saturday. I know people abuse your vehicles, I do not. You should not be renting vehicles w/o washer fluid, low pressure and no heat.

DANIEL H.
Clasificación:

El cliente no dejó un comentario.

Robert V.
Clasificación:

El cliente no dejó un comentario.

DANIELR D.
Clasificación:

we were so pleased that the car trailor was there as we hoped. and in good working order. the experience was perfect.

Robin Q.
Clasificación:

El cliente no dejó un comentario.

REIDMARIE C.
Clasificación:

You guys were great, very understanding and easy to work with! Angel was a very big help with all the questions I have! Thank you!

lisa T.
Clasificación:

We ordered a car transport and the hitch broke when we put the car on it. We ordered a 20' truck and the fuel pump was bad. They replaced the truck the next day, but since it was a DV situation, or window of opportunity to get my sister's belongings was impossible. So I paid for a truck that wasn't t used, and now her belongings are still in a house she can't access. Horrible situation, all the way around.

BRIAN B.
Clasificación:

Not well lit for night time drop off. Approached by two workers (had no idea who they were) approached the uhaul and were unhappy i did not park in the drop off area. I was not advised to park in the drop off area not could I see this area at night. Almost missed the place at night for drop off. Uhaul was clearly not sanitized before use as it was dusty and dirty inside the vehicle. Truck was also really rough driving, seemed like a transmission problem. Not satisfied overall and would not recommend to anyone else.

Breana W.
Clasificación:

El cliente no dejó un comentario.

ARTHURJ H.
Clasificación:

All went really well!

Alexander H.
Clasificación:

This location is horrible. Im rarely someone to complain. But, even a year ago when I moved i got the truck, this location never showed me or did a walk around (pre covid) and the gas level was way below what they said. I went back in and told them, they told me they would change it and never did so when I returned it I got charged for gas per gallon. This time around, I returned the truck at 6:13 PM est on Wednesday the 30th. I get a call yesterday (the 31st) with them asking when I'm going to return it. I spoke to 2 guys Wednesday night when returning it. TWO!!!! They never checked it in. So the person, yesterday found the truck and checked it in, but I got charged an extra day. He said he would refund it, but I dont believe him or that location for a minute. I got zero confirmation email or anything showing me that. I think I'd rather spend more money with another company than do this again with this location.

WILLIAMJAMES M.
Clasificación:

El cliente no dejó un comentario.

Pat P.
Clasificación:

El cliente no dejó un comentario.

samabtha T.
Clasificación:

El cliente no dejó un comentario.

David Q.
Clasificación:

El cliente no dejó un comentario.

Jonathan N.
Clasificación:

El cliente no dejó un comentario.

Emilio M.
Clasificación:

Don't over charge.and if you're going to charge me per the odometer then make sure you can correctly record the miles

Atoya W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeff W.
Clasificación:

Make sure customer is told about engine breaking feature. Show customer where lights & wiper controls are. Otherwise excellent rental.

KATHERINE T.
Clasificación:

Love you guys!!!

TRACYLOUIS L.
Clasificación:

El cliente no dejó un comentario.

KENT EDWARD S.
Clasificación:

El cliente no dejó un comentario.

dominic A.
Clasificación:

El cliente no dejó un comentario.

Dakota T.
Clasificación:

Honestly , the comment section is what's most important . The fact you got rid of the 17 foot trucks , makes it very obvious that you did it for the money so people would get the 20 foot trucks instead. Bad call. I'll be using another company from now on.

Laura W.
Clasificación:

Employees were efficient and friendly despite a long line. Great job.

ALBERTDAVID M.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Ronald L.
Clasificación:

Reserved a 17', than was called to say it wasnt there but a 15' was. And than when I got to the location no truck was reserved for me so I had to take a 10' which turned what would have been 2 trips into 7 increasing the gas and mileage, also I requested a furniture dolly that was not given to me. Terrible experience all around.

CHRISTINEPETTIS N.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

DEAHNARACLARISSA R.
Clasificación:

I spoke to several UHaul sales representatives on the phone prior to renting this vehicle and informed the reps I needed it to move a piano. The check engine light was on, the truck was very reluctant to start and there was a thick layer of ice on the inside of the windshield so it took me fifteen additional minutes in the parking lot trying to get it to melt before I could drive away. Worse, I got to the location and then learned the truck didn't have a ramp as advertised on the website, so we weren't able to move the piano at all, and it was a complete waste of everyone's time and money. The UHaul representative reduced the final price of the rental but I still wasted several people's time, lost $50, several hours of my life in stress and planning, and now the piano I was supposed to be bringing my mother is scheduled to be destroyed. The salespeople I had spoken with on the phone might have mentioned the truck would not have ramp when I told them what I needed it for, and saved us all a whole lot of grief and disappointment. This was a really terrible experience.

Celia B.
Clasificación:

Fabulous service. Brand new vehicle. Great price. Overall a 5-star experience!

David G.
Clasificación:

El cliente no dejó un comentario.

JOHNA A.
Clasificación:

Better personnel, friendlier, more informative, more positive attitude.

BRIAN W.
Clasificación:

Tell Eric to keep the good work

Jonpaul W.
Clasificación:

Very small yard for a busy place. I waited an hour to pick up a trailer with only 4 people in front of me. The yard was congested and other customers were getting agitated. I returned the trailer to that location the same evening and then got a call the next day that they are inquiring about the trailer I still had out. I told them I retuned it to the exact parking spot I picked it up from.

MILESA R D.
Clasificación:

Hand dolly wasn't included and have not received a reduction of receipt. Otherwise, very good.

PIERREM J.
Clasificación:

El cliente no dejó un comentario.

DOUGLASJAMES B.
Clasificación:

Staff was great personal and professional equipment used but worked great expectations exceeded thanks for great experience

Karl F.
Clasificación:

El cliente no dejó un comentario.

DAVID K.
Clasificación:

El cliente no dejó un comentario.

Courtney W.
Clasificación:

Neither the person that gave me my key, or the person that checked me out, were wearing masks. That is a problem. I don't feel confident taking a key from somebody who doesn't have the common courtesy to wear a mask. Public health safety should be enforced.

carlin C.
Clasificación:

Long wait times, didn't follow Covid social distancing rules, and didn't provide same services offered via your 800 line. Inconsistent pricing and offers from this location.

Kristine M.
Clasificación:

U-Haul employees had an issue with the computers downloading the reservations

Huel W.
Clasificación:

Professional and helpful people at this location

Carl B.
Clasificación:

I wanted to return boxes that weren't used and I was told no because I didn't have my reciept. The boxes have U haul printed all over them. To me that's dishonest. I said on your website that I could return Boxes that I didn't use and get a refund. Because of this I will never use u Haul again

Jayne M.
Clasificación:

Excellent service🌞👍

Henrique H.
Clasificación:

El cliente no dejó un comentario.

don C.
Clasificación:

Truck I had requested and confirmed wasn't available which presented serious problems. It was resolved by allowing me to rent the truck I originally wanted (15' instead of 20'). Had very helpful response from person in corporate.

TRACY-ANNMAY D.
Clasificación:

El cliente no dejó un comentario.

Hiren P.
Clasificación:

El cliente no dejó un comentario.

Christopher F.
Clasificación:

U-Haul does not fulfill the terms of your reservation. I recently reserved a storage unit with them and upon check-in was told that there were no units available in the size that I needed.The staff couldn't have cared less and suggested I look elsewhere, so I had to find alternative arrangements on my own. I will never do business with them again.

Jim W.
Clasificación:

The straps to hold the vet down were cut this made it so difficult to use I had to go buy new straps, pretty sad

Debra C.
Clasificación:

I love your store and the staff....my friend came along and was so impressed at how easy the rental process was, now she is going to start using U-Haul from your location, too😎

Jacqueline V.
Clasificación:

well run location

Edward P.
Clasificación:

El cliente no dejó un comentario.

Thomas P.
Clasificación:

very nice and helpful people for both check in and check out

Thomas L.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

The guys at the 848 Ulster Ave location were LIFESAVERS. After booking the truck and a storage unit online after our PODS unit came up short, I came back to store my stuff only to find out that the ONLINE service had overbooked the storage units and there was no place to put my stuff while my family and I waited to be able to move into our new place. The guys there worked hard to find any possible way to correct the mistake made by the online service, and worked with me to sort everything out to my satisfaction, even offering to help me look for other storage options. Because of their hard work and ingenuity, we wound up not needing to spend all the money on another storage unit and were able to complete our move with their truck just a few days later. I couldn't have made it through our move without the folks at 848 Ulster, and I've already been passing on our praise of them to local realtors and anybody we know who might need to use their services in the near future. I know I will not hesitate to call them next time I need to move.

lenny B.
Clasificación:

The workers did an excellent job

CRISA B.
Clasificación:

Staff was quicj in getting us all set up and gave us all we needed. The return was just as smooth. Great job!

Lorelei V.
Clasificación:

When I called to make reservation, I asked for a pickup. One was not available, so agent offered a cargo van. I gave him measurements of item I was moving; he assured me it would fit. It didn't! So I spent $50 for nothing! I request a refund, please.

JACOB B.
Clasificación:

El cliente no dejó un comentario.

Daniella J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dennis P.
Clasificación:

El cliente no dejó un comentario.

Oscar H.
Clasificación:

I could not find the key drop off box. I performed all of mobile return steps but ended up needing to go inside the location to return the truck keys.

John M.
Clasificación:

Generally I have no issues. I generally rent a truck at least once a month for my business. Twice in recent months the trucks were poorly maintained and dirty in the cab. Today's truck had 113K miles and it took so much energy to keep it in lane on highways. It was barely able to go up elevated roadways... not mountains... just higher elevations. When I complained, I was offered $20 off the bill. I just want to know I am renting a safe and clean vehicle.

Timothy T.
Clasificación:

El cliente no dejó un comentario.

INDIAVERONICA S.
Clasificación:

This office is awesome! They really go the extra mile. Been going here in Kingston for years and will continue.

Roxanne H.
Clasificación:

just wish it was a little bit cheaper for people that don't have much money or not working and need to get rid of junk

Donald M.
Clasificación:

Quick, efficient, friendly. No suggestions for improvement.

Edwin P.
Clasificación:

El cliente no dejó un comentario.

Leigh M.
Clasificación:

The guy who helped me was really nice, I think his name was Angel.

Robert J.
Clasificación:

El cliente no dejó un comentario.

JENNIFERC W.
Clasificación:

El cliente no dejó un comentario.

john B.
Clasificación:

Have truck when committed

Mark S.
Clasificación:

El cliente no dejó un comentario.

Andy C.
Clasificación:

El cliente no dejó un comentario.

Ricardo N.
Clasificación:

El cliente no dejó un comentario.

GLENW H.
Clasificación:

A little more parking would be great.

ROBERTF V.
Clasificación:

El cliente no dejó un comentario.

PAULJ A.
Clasificación:

Good job

tabitha P.
Clasificación:

El cliente no dejó un comentario.

kevin B.
Clasificación:

El cliente no dejó un comentario.

allan L.
Clasificación:

Friendly, personable and professional! Easy pick up for one way rental!

IRAA S.
Clasificación:

No mask at service desk. I asked and staff said they had it on earlier.

Daniel M.
Clasificación:

El cliente no dejó un comentario.

Marsha G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WILLIAM S. | First Impressions |
Clasificación:

I just wanted to thank the people there for accommodating my niece during our little mix up. They found a way to make it work for her and again I am very grateful.

Cortney H. | Overall Experience |
Clasificación:

The staff was good the facility needs repair this includes buildings the driveway is horrible and it really looks dumpy it’s too bad because it’s a great location

vincent m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cortney H. | First Impressions |
Clasificación:

Very tight trying to get around with a truck fencing knocked down tree limbs hanging over Driveway could you some work

Todd w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cathy O. | First Impressions |
Clasificación:

Good

nancy l. | Overall Experience |
Clasificación:

Thanks u haul for good service when I needed it

grace v. | First Impressions |
Clasificación:

Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!

Gary C. | Overall Experience |
Clasificación:

The company was very accomodating

joe y. | Overall Experience |
Clasificación:

Met my expectations very well

Lea C. | First Impressions |
Clasificación:

Thanks

Holly W. | First Impressions |
Clasificación:

Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!

joe y. | First Impressions |
Clasificación:

Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.

William W. | Overall Experience |
Clasificación:

Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve

Colleen R. | Overall Experience |
Clasificación:

There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"

Jodi Y. | Reservation |
Clasificación:

In store was great

Shannon M. | Overall Experience |
Clasificación:

The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.

margaret d. | Overall Experience |
Clasificación:

I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time

Nicholas M. | Overall Experience |
Clasificación:

When the lock we purchased did not work it was addressed to keep our belongings safe however we requested a refund and were not given one nor were credited for the inconvenience of not having access.

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