Comentarios de los clientes para U-Haul Moving & Storage of Kingston

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kingston

Clasificación general:

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Courtney W.
Clasificación:

Neither the person that gave me my key, or the person that checked me out, were wearing masks. That is a problem. I don't feel confident taking a key from somebody who doesn't have the common courtesy to wear a mask. Public health safety should be enforced.

carlin C.
Clasificación:

Long wait times, didn't follow Covid social distancing rules, and didn't provide same services offered via your 800 line. Inconsistent pricing and offers from this location.

Kristine M.
Clasificación:

U-Haul employees had an issue with the computers downloading the reservations

Huel W.
Clasificación:

Professional and helpful people at this location

Carl B.
Clasificación:

I wanted to return boxes that weren't used and I was told no because I didn't have my reciept. The boxes have U haul printed all over them. To me that's dishonest. I said on your website that I could return Boxes that I didn't use and get a refund. Because of this I will never use u Haul again

Jayne M.
Clasificación:

Excellent service🌞👍

Henrique H.
Clasificación:

El cliente no dejó un comentario.

don C.
Clasificación:

Truck I had requested and confirmed wasn't available which presented serious problems. It was resolved by allowing me to rent the truck I originally wanted (15' instead of 20'). Had very helpful response from person in corporate.

TRACY-ANNMAY D.
Clasificación:

El cliente no dejó un comentario.

Hiren P.
Clasificación:

El cliente no dejó un comentario.

Christopher F.
Clasificación:

U-Haul does not fulfill the terms of your reservation. I recently reserved a storage unit with them and upon check-in was told that there were no units available in the size that I needed.The staff couldn't have cared less and suggested I look elsewhere, so I had to find alternative arrangements on my own. I will never do business with them again.

Jim W.
Clasificación:

The straps to hold the vet down were cut this made it so difficult to use I had to go buy new straps, pretty sad

Debra C.
Clasificación:

I love your store and the staff....my friend came along and was so impressed at how easy the rental process was, now she is going to start using U-Haul from your location, too😎

Jacqueline V.
Clasificación:

well run location

Edward P.
Clasificación:

El cliente no dejó un comentario.

Thomas P.
Clasificación:

very nice and helpful people for both check in and check out

Thomas L.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

The guys at the 848 Ulster Ave location were LIFESAVERS. After booking the truck and a storage unit online after our PODS unit came up short, I came back to store my stuff only to find out that the ONLINE service had overbooked the storage units and there was no place to put my stuff while my family and I waited to be able to move into our new place. The guys there worked hard to find any possible way to correct the mistake made by the online service, and worked with me to sort everything out to my satisfaction, even offering to help me look for other storage options. Because of their hard work and ingenuity, we wound up not needing to spend all the money on another storage unit and were able to complete our move with their truck just a few days later. I couldn't have made it through our move without the folks at 848 Ulster, and I've already been passing on our praise of them to local realtors and anybody we know who might need to use their services in the near future. I know I will not hesitate to call them next time I need to move.

lenny B.
Clasificación:

The workers did an excellent job

CRISA B.
Clasificación:

Staff was quicj in getting us all set up and gave us all we needed. The return was just as smooth. Great job!

Lorelei V.
Clasificación:

When I called to make reservation, I asked for a pickup. One was not available, so agent offered a cargo van. I gave him measurements of item I was moving; he assured me it would fit. It didn't! So I spent $50 for nothing! I request a refund, please.

JACOB B.
Clasificación:

El cliente no dejó un comentario.

Daniella J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dennis P.
Clasificación:

El cliente no dejó un comentario.

Oscar H.
Clasificación:

I could not find the key drop off box. I performed all of mobile return steps but ended up needing to go inside the location to return the truck keys.

John M.
Clasificación:

Generally I have no issues. I generally rent a truck at least once a month for my business. Twice in recent months the trucks were poorly maintained and dirty in the cab. Today's truck had 113K miles and it took so much energy to keep it in lane on highways. It was barely able to go up elevated roadways... not mountains... just higher elevations. When I complained, I was offered $20 off the bill. I just want to know I am renting a safe and clean vehicle.

Timothy T.
Clasificación:

El cliente no dejó un comentario.

INDIAVERONICA S.
Clasificación:

This office is awesome! They really go the extra mile. Been going here in Kingston for years and will continue.

Roxanne H.
Clasificación:

just wish it was a little bit cheaper for people that don't have much money or not working and need to get rid of junk

Donald M.
Clasificación:

Quick, efficient, friendly. No suggestions for improvement.

Edwin P.
Clasificación:

El cliente no dejó un comentario.

Leigh M.
Clasificación:

The guy who helped me was really nice, I think his name was Angel.

Robert J.
Clasificación:

El cliente no dejó un comentario.

JENNIFERC W.
Clasificación:

El cliente no dejó un comentario.

john B.
Clasificación:

Have truck when committed

Mark S.
Clasificación:

El cliente no dejó un comentario.

Andy C.
Clasificación:

El cliente no dejó un comentario.

Ricardo N.
Clasificación:

El cliente no dejó un comentario.

GLENW H.
Clasificación:

A little more parking would be great.

ROBERTF V.
Clasificación:

El cliente no dejó un comentario.

PAULJ A.
Clasificación:

Good job

tabitha P.
Clasificación:

El cliente no dejó un comentario.

kevin B.
Clasificación:

El cliente no dejó un comentario.

allan L.
Clasificación:

Friendly, personable and professional! Easy pick up for one way rental!

IRAA S.
Clasificación:

No mask at service desk. I asked and staff said they had it on earlier.

Daniel M.
Clasificación:

El cliente no dejó un comentario.

david L.
Clasificación:

El cliente no dejó un comentario.

David J.
Clasificación:

No one was wearing a mask as required by state law due to Cover-19

Robert H.
Clasificación:

El cliente no dejó un comentario.

jennifer S.
Clasificación:

Had trouble with the online check in and ended up having to go in to the office. That was disappointing,

Jan B.
Clasificación:

The key-return box was broken and I was Unable to securely return the key. I ended up entering the location to inform the staff that the box was broken. They seemed aware of the problem and told me to leave it in the box anyways. A bit dubious. Just fix the box.

MARKSTEPHEN B.
Clasificación:

El cliente no dejó un comentario.

Diane J.
Clasificación:

El cliente no dejó un comentario.

Christina V.
Clasificación:

I wasn't given the dolly for my move she then i was charged for the missing item. Which is a huge inconvenience since i just moved

DAVIDR G.
Clasificación:

El cliente no dejó un comentario.

Nadia R.
Clasificación:

I rented this truck almost two months ago and am still getting strange charges for tolls. Over $100 worth at this point and I cannot get someone on the phone to review. Do not rent here.

PHILIPJOSEPH M.
Clasificación:

Staff were excellent and went out of the way to make it work for me. Excellent

ALEXANDER S.
Clasificación:

Incorrect fuel level on contract, cigarettes in ashtray, filthy inside. Was not cleaned during the time of a pandemic. I won't be renting from uhaul anymore.

David G.
Clasificación:

El cliente no dejó un comentario.

Marsha G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Evan H.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Christopher C.
Clasificación:

Clean the vehicle and provide a newer vehicle with lower miles.

Francinep P.
Clasificación:

El cliente no dejó un comentario.

Lea R.
Clasificación:

I received a broken taillight with an out reverse bulb and fully packed the van before we noticed it. I had to deliver items to New York and would have most def gotten a ticket. I had to wait for roadside for an undetermined amount of time (girl was not able to get that it mattered) I was 5 hours late and when I returned it my rate from my quote went up.

Brett S.
Clasificación:

El cliente no dejó un comentario.

Douglas W.
Clasificación:

There was a + - on the gear shift with no explanation as to what they were. There is a button for trailer towing . . unsure if it was on or off. I think a little walk through of the features would be nice. Truck was in great shape and a easy drive.

Corey B.
Clasificación:

El cliente no dejó un comentario.

Anthony D.
Clasificación:

Talk to the woman running this location about customer service. We were not given much information about the charges in relation to the miles driven and I found it especially surprising that she did not ask to see the license of the driver...she did not have much of a pleasant attitude either.

PAXTON C.
Clasificación:

El cliente no dejó un comentario.

kevin B.
Clasificación:

El cliente no dejó un comentario.

Walter M.
Clasificación:

Excellent service

Timothy H.
Clasificación:

El cliente no dejó un comentario.

JUDITHA F.
Clasificación:

El cliente no dejó un comentario.

F P.
Clasificación:

El cliente no dejó un comentario.

edwin V.
Clasificación:

They charge me $25 for cleaning when was already Dirty when they give it To me so I have no idea why they charge me $25 for it

Carmen B.
Clasificación:

The female blonde staffer that helped me was amazing. I loved working with her.

Carol C.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

andrew M.
Clasificación:

El cliente no dejó un comentario.

Derek M.
Clasificación:

El cliente no dejó un comentario.

Richard H.
Clasificación:

El cliente no dejó un comentario.

CHARLENE C.
Clasificación:

They need more staff at the Kingston location . There was a very long wait. Also need new computers. They kept freezing during transaction.

Nick R.
Clasificación:

El cliente no dejó un comentario.

Glen P.
Clasificación:

Excellent location. Service Rep Allan went out of his way to be helpful at a very busy time. Much appreciated.

Justin S.
Clasificación:

El cliente no dejó un comentario.

nick A.
Clasificación:

There was confusion re: return time and cost. I was told specific information at the time of “booking”, that changed at the pickup. In future. RETURN TIME NEEDS TO BE SHARED AT THE TIME OF BOOKING, not at pickup.

Frank H.
Clasificación:

El cliente no dejó un comentario.

Darah K.
Clasificación:

We opened the back of the truck and there were roaches crawling around inside. We had to spray down the inside of the truck with roach killer and now hope that none of them attached to our belongings. I am disgusted with the poor customer service at this location. To top it all off, the customer service reps at the desk were not wearing masks.

Gerald P.
Clasificación:

El cliente no dejó un comentario.

CLAUDEGUY S.
Clasificación:

El cliente no dejó un comentario.

PETERJ M.
Clasificación:

The return app would NOT work on Safari - very frustrating.

Hollister S.
Clasificación:

El cliente no dejó un comentario.

Daniel M.
Clasificación:

El cliente no dejó un comentario.

JOHNEDMUND D.
Clasificación:

The people who work at this location are efficient, polite, and a pleasure. Thank you, John

RAPHAEL R.
Clasificación:

The associate who helped me was very accommodating and friendly!

DIRKM R.
Clasificación:

Angel and other uhaul employed worked as a team to ensure our expectations were met. These guys are great!

DAVIDC K.
Clasificación:

El cliente no dejó un comentario.

Joseph G.
Clasificación:

Was upset by advertisement of 19.95 rate but then at return of vehicle there was a 39.95 rental charge - what is that. i was expecting a bill of about 180 Plus fuel but actual bill was 280 plus fuel

GUY D.
Clasificación:

The 26 foot truck they rented had some issues noisy gear shifting in rear end clanking but we did get the job done.

GUY D.
Clasificación:

The trucks seem to have issues mechanical was airbag light engine lights noisy Rear ends etc But we were able to get the job done.

Oshan J.
Clasificación:

Your system tried to double charge me (for two rental periods) for a 6 hour rental when I returned via your mobile app. I filed a complaint and you then billed me for the correct amount, without a word about the fact that you would've double charged me if I didn't notice. This isn't the first time such an “error” happened to me with your service. This has nothing to do with the site specific. The people staffing the site were great. But you either have an absolutely, reliably horrible software system. Or something more nefarious (out of ever 5 customers you over charge on purpose, only 2-4 will catch it). I'll choose to believe the former.

WILLIAM S. | First Impressions |
Clasificación:

I just wanted to thank the people there for accommodating my niece during our little mix up. They found a way to make it work for her and again I am very grateful.

Cortney H. | Overall Experience |
Clasificación:

The staff was good the facility needs repair this includes buildings the driveway is horrible and it really looks dumpy it’s too bad because it’s a great location

vincent m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cortney H. | First Impressions |
Clasificación:

Very tight trying to get around with a truck fencing knocked down tree limbs hanging over Driveway could you some work

Todd w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cathy O. | First Impressions |
Clasificación:

Good

nancy l. | Overall Experience |
Clasificación:

Thanks u haul for good service when I needed it

grace v. | First Impressions |
Clasificación:

Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!

Gary C. | Overall Experience |
Clasificación:

The company was very accomodating

joe y. | Overall Experience |
Clasificación:

Met my expectations very well

Lea C. | First Impressions |
Clasificación:

Thanks

Holly W. | First Impressions |
Clasificación:

Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!

joe y. | First Impressions |
Clasificación:

Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.

William W. | Overall Experience |
Clasificación:

Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve

Colleen R. | Overall Experience |
Clasificación:

There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"

Jodi Y. | Reservation |
Clasificación:

In store was great

Shannon M. | Overall Experience |
Clasificación:

The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.

margaret d. | Overall Experience |
Clasificación:

I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time

Nicholas M. | Overall Experience |
Clasificación:

When the lock we purchased did not work it was addressed to keep our belongings safe however we requested a refund and were not given one nor were credited for the inconvenience of not having access.

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