Customer Reviews for U-Haul Moving & Storage of Kennesaw

9,747 comentarios

2085 Cobb Pkwy   Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

(770) 792-8555

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 792-8555

2085 Cobb Pkwy
Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRETT C. 
Clasificación:
5.0

All good, I even brought them a dozen donuts based on the prior good service

JOHN G. 
Clasificación:
1.0

Reserved a 4'x8' trailer 2 weeks ahead of time. For some reason, I was given and charged the rate for a 5'x8'. I didn't realize the mistake until I was returning. I was told they didn't really know why, but it was probably because that size wasn't available and there was nothing to be done. Very deceiving. I will not use UHAUL again.

ADAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM U. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay F. 
Clasificación:
4.0

Uhaul app at my iPhone 12 is not going through when I start to pick up my reservation truck at the store. So that I have to wait for more time at counter.

LIFU Z. 
Clasificación:
5.0

We were suppose to pick up at the Canton Rd. Marietta location and when I called for an eariler pu time they said that our trailer was booked to someone else and we had to call uhaul and schedule to pu at Cobb Parkway.. Costed me extra hours and downtime to have to go in traffic to pick up and drop off at this location. When I called canton road to ask again cause I could see the trailer in their parkinglot by my house they assured me it was rented for pu in the morning. As we left our house the next morning the trailer at canton road near our house was still sitting right there in their parking lot. It costed us hours of time and ended up having to stay over out of town an extra day to complete our work.

LADONNA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDE M. 
Clasificación:
5.0

The U-Box with trailer is a convenient concept that ensures unencumbered access. One can safely park this unit in your driveway, close to the house access point. No truck or container that blocks the road.

Gerhard S. 
Clasificación:
5.0

Good service

WALTHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Min H. 
Clasificación:
4.0

Both rear clearance markers on the trailer were burned out.

LARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin T. 
Clasificación:
5.0

The staff were professional and courteous.

LORRAINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

saundra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROUZBEH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL H. 
Clasificación:
5.0

It was extremely easy and stress-free. The associates acknowledging me and we're friendly, professional and helpful

Teresa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY G. 
Clasificación:
1.0

The after hours check in app doesn't work! I wasted 30 minutes trying, called 800 number and they couldn't help either. I was told there would be a $20 extra charge for not using it, so I tried to make it work. They didn't charge the $20, but I should charge them for my time wasted on their app that doesn't work!

BRADFORD A. 
Clasificación:
5.0

Gentlemen who help me was friendly and happy. Very happy with experience!

DONALD H. 
Clasificación:
5.0

Good service.

ARTHUR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAIA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela J. 
Clasificación:
5.0

Very Helpful and efficient

Margo S. 
Clasificación:
5.0

Could use more lighting inside of each unit.

Megin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVANT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCY ADUTWUMWAA B. 
Clasificación:
3.0

My box was a week late, the manager in West Springfield argued with me about refunding the amount I was owed, my lock was broken, and my belongings were damaged. The company needs to provide the times of delivery earlier than 12 hours ahead of time. I will carry my belongings by foot for the thousand mile trip over using this service again.

meghan O. 
Clasificación:
5.0

Super nice folks

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

IKEIA B. 
Clasificación:
3.0

I didn't have a problem with the location. I did have a problem with the hidden charges that were not told to me on the phone when updating my reservation

SHAWNTA T. 
Clasificación:
5.0

Every person there was great, picking up and dropping off. Perfect 10

DENNIS D. 
Clasificación:
5.0

I was amazed by everything. I was not expecting a lot but the employee was extremely courteous and helpful. Professional and great. thank you U-Haul.

earl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ULONCKA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
1.0

The experience with the initial uhaul i had booked was horrible The company (Goodyear) that uhaul partnered with did not put the key to the uhaul in the lock box. Spent hours trying a code that didn't even have a key inside Then a customer service representative had to book another uhaul for us after wasting hours and hours of the time.

Tobenna O. 
Clasificación:
5.0

The most helpful staff member was Brandi in Kennesaw UHaul Storage. Otherwise, I would not recommend putting any items in your storage container that you can't live without for a month. The first movers we reserved through UHaul initially requested a reschedule for two days after the planned date. Then they cancelled on us same-day on their requested day. After I contacted customer service and clearly outlined our needs, a UHaul rep reserved our second movers. These movers did not have a vehicle able to pick up our storage box, thus the reservation was unusable. The third movers were much better, but we waited an extra 7 days for our belongings. UHaul charged my credit card for each mover, so I had to wait for a refund of the $500 they had on hold. I got extremely lucky that my local manager, Brandi, was willing to arrange the third moving team with her traffic controller and make sure my box was taken care of. She also arranged for the $50 / day late refund that is standard for all Uhaul box shipments.

Elissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

Well run location. Rental agent was able to quickly allocate a trailer, complete the rental agreement and hook trailer to towing vehicle.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick A. 
Clasificación:
5.0

Pickup was easy and the staff were very helpful.

BRUCE R. 
Clasificación:
1.0

El cliente no dejó un comentario.

TYLER T. 
Clasificación:
5.0

Even though the website overbooked the size unit we had reserved, Brandi was able to give us two smaller units to accommodate us.

Phillip A.  |  First Impressions 
Clasificación:
1.0

This was the worst experience I have ever had renting from Uhaul, several times while I had the truck I was unable to start it as the key would not turn in the ignition. I was in the hot sun for almost an hour trying to start the truck only to be later told by an employee at that location that this is a know issue with the 10 inc trucks. I should have been told about this prior to renting as I would have been able to make a different decision. It just sucks that you charge me for rental and miles after the torture I had to go through for over an hr.

DYTRA I. 
Clasificación:
4.0

Request military veteran's discount

FREDERIC G.  |  First Impressions 
Clasificación:
5.0

Ninguno

BRYANA A. 
Clasificación:
5.0

Everyone, experience, was great!

Lisa L. 
Clasificación:
1.0

Brought the truck back with more fuel than I started. I had submitted picture proof. They charged me $19 for fuel even though I supplied more than I was given. Which I got it with the gas light on and 50 miles to empty warning. I have reached out multiple times and no one has contacted me back this is bull shit

JOSHUA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAREK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie O. 
Clasificación:
5.0

The service I received from your employees was so exceptional. Way beyond the call of duty. Wish I knew their names so I could tell you. The lady who checked me in was better than the best. And the young man who filled my tires with air was so very nice and helpful. Be proud of your people!!

Lynda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WINN W. 
Clasificación:
5.0

I have rented trailers from here several times and it is always a great experience!!!

JEFFREY T. 
Clasificación:
5.0

Add more staff esp if you know based on check in times there are a lot of customers

SURESH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLAS S. 
Clasificación:
5.0

friendly people, explained everything

KEITH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bjorn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE F. 
Clasificación:
4.0

I will rate depending on if all my deposits are returned and they keep what was promised to me

jerimie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL V. 
Clasificación:
5.0

The facility was well-maintained, clean, and bright. The staff was customer oriented and very helpful, despite me needing to change storage rooms three time!

Scott P.  |  First Impressions 
Clasificación:
5.0

The employees are very attentive and helpful.

HAROLD H. 
Clasificación:
5.0

All individuals we worked or spoke to were professional and courteous. We would definitely recommend and use again. It was a pleasant experience

WILLIAM S. 
Clasificación:
5.0

Customer service was superb in all regards. The equipment was clean and serviced, and functioned well. I rented a storage unit which was also clean, secure and we'll lit.

SCOTT P. 
Clasificación:
5.0

Personal was very courteous,polite and knowledgeable

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky A. 
Clasificación:
1.0

I placed an order on Tuesday or last week, on Thursday I was called by a rep who told me the location I picked would not have my size truck in stock, and re-set up the order for a nearby location. This was all designed to be through the truck share 24/7 program. When I arrived at the location on Sunday 8AM, the app told me I had to wait for in person hand off. I was not communicated and told any of this, which resulted in having to adjust my entire day and get started two hours later than normal. Of the 4 representatives I spoke to, NOT A SINGLE ONE OF THEM TOOK OWNERSHIP AND OFFERED A SOLUTION. Only two apologized for the experience. It was obvious none of them care about the customer experience.

DANIEL J. 
Clasificación:
5.0

Jonathan took GREAT care of me and gave me good advice. I appreciate his disposition and servant's heart.

ANDREW F. 
Clasificación:
5.0

The service was excellent and the customer service was exceptional and friendly. Enjoyed doing business with him and this location.

AMY ELIZABETH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelli d.  |  Overall Experience 
Clasificación:
5.0

Nice people for take care us . Thank you

ANA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

DEBRA R. 
Clasificación:
5.0

Doing a great job, keep it up!

KENNETH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEILL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN S. 
Clasificación:
3.0

Transmission was slipping horribly the entire trip. Otherwise the vehicle was clean. Would like to see upgraded equipment with electric windows; had my passenger side window knocked askew by a branch and drove several miles "blind" on my right side until I could find a place to pull over and reposition. Also, would like to see better electronics (better radio and up to date power ports {USB})

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuko J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANJEANETTE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Fast friendly prompt service. No issues, this is why I am a repeat customer.

TERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FOLASADE A.  |  First Impressions 
Clasificación:
5.0

Christopher hooked it up 👍🏼

DAVID B. 
Clasificación:
5.0

Always fast, efficient, and professional. The online check-in/check-out is streamlined and smooth.

Wiliam D. 
Clasificación:
5.0

Kennesaw U-haul has the best staff and cleanest property in America. The staff needs to receive a bonus in their next paycheck on my behalf. They always have gone beyond to assist me since 2018. I tell everyone I know about U-haul Kennesaw.

carolyn j.  |  Overall Experience 
Clasificación:
3.0

Customer service line is terrible there is no way to contact the necessary u-haul all lines go to a massive hold center with wait times worse than the VA

Shannon M. 
Clasificación:
5.0

I was charged additional $99 yesterday - curious what this was for? please advise - ahersh@hwynine.com

Angela H. 
Clasificación:
5.0

This was an amazing experience from start to finish. So attentive and no hiccups along the way. I am so appreciative!

Hannah C. 
Clasificación:
5.0

You are already The Best of the best. I really don't know of anything more you could have done. Gracias.

CAROLYN J. 
Clasificación:
5.0

The reason I use U-Haul because U-Haul is always professional and I get good service thank you for your service till next time

TOMMY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L. 
Clasificación:
5.0

You guys are unbelievably pleasant and helpful all the time! Thank you! Great experience!

Derek M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN H. 
Clasificación:
5.0

The storage was outstanding the staff was exceptional.

DANNIE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena W.  |  Overall Experience 
Clasificación:
2.0

The management team needs to work on their customer service. I do not understand how you work in customer service and do not know how to deliver the service properly. If you are having a bad day that is ok but step off the floor for a second to get yourself together. You never know what a person is going thru yes yes yes but be mindful of the energy that you are spreading. Take leadership classes if you need to.

Keirra W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen b.  |  First Impressions 
Clasificación:
5.0

My experience at this location has been superb! I've had 3 units there and renting the trucks have been so easy and the staff is always friendly, helpful and nice! Moving can be so stressful, this part of the move has been great!

Derek M.  |  Overall Experience 
Clasificación:
5.0

I wish the office could close at 9pm,but 7 is good.

CATHERINE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jaquita j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD C L.  |  First Impressions 
Clasificación:
5.0

Great experience overall, however my Id access code after hours didn't let us in and we were delayed a whole day and issued half day of work because of it.

MIXILINETTE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

donna f.  |  First Impressions 
Clasificación:
2.0

Prices was too high

ELLA J.  |  Overall Experience 
Clasificación:
5.0

Manager ( Brandy) was very helpful. She went that extra little bit to make our time there go easy . A few hiccups with our code but was handled very well.

Dale m.  |  Overall Experience 
Clasificación:
5.0

This U-Haul had it all…Storage, trucks, & supplies. I rented a space for 5-1/2 years and when I took my stuff out of storage for the last time, there was no dirt or even dust on the boxes or furniture. That tells me how well maintained this storage facility is. I will definitely rent a unit again from here.

kelly g.  |  Overall Experience 
Clasificación:
5.0

Great service!

Mark C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quan N.  |  First Impressions 
Clasificación:
5.0

The facility and staff served us well. Thank you.

EDWIN G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Nice. And clean area easy unloading decks. Very pleased Thanks .

Jose M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke P.  |  Overall Experience 
Clasificación:
5.0

The " south of the border" of storage.Awsome!

ROBERT C.  |  First Impressions 
Clasificación:
5.0

This is a very nice facility. The staff is very nice.

Sheryl L.  |  Online Move In 
Clasificación:
5.0

Staff was great! Facility is way better than you would expect! Overall, very satisfied!

RYAN W.  |  Overall Experience 
Clasificación:
5.0

Everyone that I chatted with in Person or on phone was very pleasant, and helpful. I was only had my storage unit for two months. They made my experience comfortable. 5 stars

LORI-ANN C.  |  Overall Experience 
Clasificación:
5.0

The Manager was very helpful.A real professional..

Larry J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaqwon W.  |  Overall Experience 
Clasificación:
5.0

Even though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!

Terrance M.  |  First Impressions 
Clasificación:
5.0

Staff was professional and polite.

JACQUELINE DENIS D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nasha S.  |  First Impressions 
Clasificación:
5.0

Rideshare app or website was not compatible with phone, received continual prompts of unable to verify location try again.

TERANCE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERANISA S.  |  First Impressions 
Clasificación:
5.0

The Kennesaw location is exceptionally clean. The restroom in the storage unit lobby was spotless, and I'm a clean freak. I like that there's an area to leave items you no longer need so others can use them. I really like the carts. There are several available for your use. Not all storage facilities offer carts, and as stated, this location is the cleanest storage facility I've ever used. Brandi is very friendly and easy to work with.

karen l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kwesi K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

bill b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eric W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
5.0

Great Experience!

CYNTHIA W.  |  Overall Experience 
Clasificación:
5.0

I got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.

Larry H.  |  First Impressions 
Clasificación:
5.0

Excellent Service!

CYNTHIA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

juanita k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kemela C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN F.  |  Overall Experience 
Clasificación:
5.0

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

ROB W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

deborah w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tenya S.  |  First Impressions 
Clasificación:
5.0

The staff is extremely professional, helpful, knowledgeable and ready to assist to make move in or out a breeze.

la'toya l.  |  First Impressions 
Clasificación:
5.0

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

brenda f.  |  First Impressions 
Clasificación:
5.0

The people inside the facility were very nice.

Khai Yeise J.  |  First Impressions 
Clasificación:
5.0

Curtious, friendly and extremely professional.

Janith G.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and informative.

Monica s.  |  First Impressions 
Clasificación:
5.0

Keep up the good work fast service and wonderful cheerful staff.

shirley s. | Reservación
Clasificación:
5.0

All of the staff that I interacted with were very friendly and helpful.

Anthony T. | Reservación
No se han enviado comentarios para esta ubicación.

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