Comentarios de los clientes para U-Haul Moving & Storage of Kennesaw

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Kennesaw

Clasificación general:

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todd V.
Clasificación:

El cliente no dejó un comentario.

BRANDON E.
Clasificación:

Move was slightly difficult without a ramp. Everything else was great.

Theodore M.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA W. | First Impressions |
Clasificación:

Excellent Service!

CYNTHIA W.
Clasificación:

Excellent Service!

PAUL B.
Clasificación:

El cliente no dejó un comentario.

Regina G.
Clasificación:

El cliente no dejó un comentario.

Lee H.
Clasificación:

Very efficient drop off.

David M.
Clasificación:

El cliente no dejó un comentario.

Danny L.
Clasificación:

El cliente no dejó un comentario.

AMY ELIZABETH T.
Clasificación:

I thought the service offered was great. Very helpful and great service. I think the employees here were great and think your next customer will be well taken care of.

BILLY J.
Clasificación:

El cliente no dejó un comentario.

WALTER D.
Clasificación:

El cliente no dejó un comentario.

SHARON F.
Clasificación:

Need more supplies, furniture pads, et

Chad C.
Clasificación:

Excellent service from Jonathan when I returned.

Michael B.
Clasificación:

The guy who came out to help when I was dropping off the truck was extremely friendly.

Mary W.
Clasificación:

There was a mix-up about delivery at the destination. No idea how it could have happened but the situation was sorted out and the box was delivered two days later. Everyone I spoke with at U-Haul was marvelously courteous and patient. I give them high marks for that. The moving help in Atlanta was speedy and efficient. I found the website to be a bit difficult.

MICHAELLYNN W.
Clasificación:

We ended up going to three locations after we were able to talk to a representative and make a reservation. The process took over 3 hours because inventory levels in the system were evidently incorrect.

JAMES R.
Clasificación:

El cliente no dejó un comentario.

Darius B.
Clasificación:

El cliente no dejó un comentario.

duncan S.
Clasificación:

El cliente no dejó un comentario.

Louis S.
Clasificación:

El cliente no dejó un comentario.

Donald M.
Clasificación:

The 20 foot van was perfect for this local move. It was easy to drive, had the Tow/Haul mode with which I'm familiar, and had a GREAT mirror setup!

shawna P.
Clasificación:

Overall great service! I highly recommend this company!!!

EVANDA R.
Clasificación:

I used to hate U-Haul, having had only bad experiences. You are definitely cheaper though, and in this case someone else was paying, so we went with it. You really redeemed my view of the company. The truck was satisfactory -- very rattly and loud, but it was clean and got the job done. The people and process at the location, though, were excellent -- getting in and out was efficient and easy. I was initially annoyed at having my reservation moved to a location farther than I wanted to go (even though the web site had shown availability at one closer), but again: the good and efficient service won the day.

Jose B.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

WARREN M.
Clasificación:

El cliente no dejó un comentario.

PAIGE O.
Clasificación:

Great experience!! People were friendly, knowledgeable and flexible if my plans changed. Easy after hour return process. No complaints at all.

Joyce B.
Clasificación:

the ladies that deliver th u box containers were all awesome couldnt ask for better service

LINDA C.
Clasificación:

The option to check-in online was very helpful. It made the arrival so much more efficient. When we dropped off, it was very convenient to have a clearly marked "equipment dropoff" area too. In and out and done! Thank you!

JASON S.
Clasificación:

Brittany provided exponential service as well as guidance for a refund that was due to me from a previous rental at an out-of-state location. It's owners like this that make a difference from renting from U-Haul. JJ Stower

Joseph B.
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El cliente no dejó un comentario.

KELLY O.
Clasificación:

El cliente no dejó un comentario.

Nakia L.
Clasificación:

I arrived when they opened to drop my truck off. A rep met me, and I explained to him that I just needed to get the dolly off the truck so that I could unload my things. He quickly unhitched the dolly. I turned the truck in the next day with no problems. They have a quick and easy drop-off.

Armondo A.
Clasificación:

Dude that took the truck was amazing and helpful. He made it quick and easy.

John R.
Clasificación:

The day before my reservation, my pickup location was changed to 609 Powder Springs Street, Marietta, GA, 30064 by U-Haul because apparently the Kennesaw location didn't have a 20' truck. When I arrived that at that new location, there was no truck there for me and the attendant was not very helpful. After waiting on the phone for 20 minutes, I was redirected to the Kennesaw location. They apparently did have a 20' truck after all. Ultimately my original choice of pickup location pulled through as it has before, I was very frustrated by the whole pickup experience.

Jonathan O.
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Great job! Efficient process and very helpful staff!

Brett R.
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Everything was awesome and your staff was amazing!

Laura G.
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Liz was very helpful, pleasant to deal with and has a great personality. The front office was very helpful and on the job. No complaints at all.

JOSEPH D.
Clasificación:

The inside of the cab was filthy. I used a Lysol wipe for to clean the common "touch points" (steering wheel, seat belt, handles/knobs, etc.), and the wipes were all black with filth. Very disappointing in a time where we all know how important it is to be vigilant against spreading virus germs, etc.

Adam S.
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El cliente no dejó un comentario.

Joseph B.
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Was simple and fast drop off. Service advisor was friendly and professional

Jose M.
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El cliente no dejó un comentario.

Amanda H.
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El cliente no dejó un comentario.

Jose D.
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El cliente no dejó un comentario.

Dale S.
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El cliente no dejó un comentario.

Roosevelt G.
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El cliente no dejó un comentario.

Mitchel L.
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El cliente no dejó un comentario.

Holly M.
Clasificación:

El cliente no dejó un comentario.

Vickie S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Muhammad U.
Clasificación:

Good service

KEVIN M.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

Wanted to charge 25.00 to remove 2 small uhaul boxes from the trailer. While I understand there has to be a charge to offset labor costs 25.00 is an exorbitant amount for these 2 items. Employee here seems uncaring and was definitely short with me. Did not perform any part of level 1 at return.

Lynn G.
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El cliente no dejó un comentario.

Maria P.
Clasificación:

There are several uhaul locations that are closer to my home, but I will travel the extra miles to go to this location for their rentals.

Ruth M.
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Everything was fine. Staff all courteous and helpful.

Josh N.
Clasificación:

The transmission of the rented truck was slipping during the moving experience and it made things overall stressful. Also, the checkout process was not working through mobile and the application would freeze when trying to submit photos of the truck.

Arthur H. | First Impressions |
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El cliente no dejó un comentario.

Henrietta P.
Clasificación:

El cliente no dejó un comentario.

DAPHNE L.
Clasificación:

Nothing, the customer service was excellent. Process was easy and fast From start to finish. I was completely shock how easy a cargo van was to drive. Thank you!

CAROL M.
Clasificación:

Very good experience

James S.
Clasificación:

Provide the tongue lock again so the trailer can be locked to the tow vehicle.

NADERHABIB G.
Clasificación:

El cliente no dejó un comentario.

Mark D.
Clasificación:

El cliente no dejó un comentario.

David H.
Clasificación:

El cliente no dejó un comentario.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

Lindsay A.
Clasificación:

El cliente no dejó un comentario.

Bruce B.
Clasificación:

Great customer service

CRAIG K.
Clasificación:

All the people involved were great, nice and professional. Location is great. Truck was a awful. It was loud, brakes squealed so loud you could hear me from a mile away. It was not in decent shape at all.

Karla S.
Clasificación:

El cliente no dejó un comentario.

THOMAS M.
Clasificación:

Headlight was broken on the truck I could not drive it at night. Employee Brandy Ison wanted to charge me for the extra day. She was combative and rude and told me because I did not call roadside Assistance I had to pay full price The extra day. I am 63 years old and could not read the contract well Ms Ison does not have good customer Service skills. General store manager brandi_landrum@uhaul.com has wonderful kind understanding communication skills. She is an asset to any company she works for because she knows how to work with others and issues that can arise during the move.

James M.
Clasificación:

Equipment could have been a little bit better. But not bad.

juanita k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rebecca P.
Clasificación:

We picked up and loaded our Uboxes in New York. There were no furniture pads. They told us they were on back order and we would hopefully get some. But when we left 10 days later there were still no furniture pads. The Ubox we just unloaded was in rough shape. The lock was difficult when we first got it, and only got worse. The door was warped by the end. It appeared to be from water damage. When we loaded the box in NY, it was in a warehouse so we could access it almost anytime and it was indoors. We did not realize, and not told, that the storage in GA would be different. We had to call and give 24 hours notice to access them and that means they were moved in and out a lot which shifted our stuff more. We didn't really have a choice but it would have been good to know for planning purposes.

David L.
Clasificación:

El cliente no dejó un comentario.

Alvin B.
Clasificación:

We got an hour taken away because of uhaul having to confirm references ... never had that happen and honestly a huge waste of time.

ANGELA J.
Clasificación:

Everything

Kemela C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Krishna Kumar S.
Clasificación:

El cliente no dejó un comentario.

Thomas L.
Clasificación:

Staff was outstanding and quick. My moving experience was fantastic!!

Evan O.
Clasificación:

The clerk came right up to my truck, scanned it in and wrapped up the check in process in minutes. Very impressed.

Micheal E.
Clasificación:

El cliente no dejó un comentario.

Elvis D.
Clasificación:

El cliente no dejó un comentario.

JIMMY A.
Clasificación:

El cliente no dejó un comentario.

Sheryl R.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY H.
Clasificación:

El cliente no dejó un comentario.

Tanesha K.
Clasificación:

El cliente no dejó un comentario.

thiron B.
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El cliente no dejó un comentario.

Suphonda B.
Clasificación:

Nothing! Service was quick, professional, and kind!

frank T.
Clasificación:

Very personable. Quick responses.

Rasheed K.
Clasificación:

El cliente no dejó un comentario.

Chance N.
Clasificación:

El cliente no dejó un comentario.

Bob K.
Clasificación:

El cliente no dejó un comentario.

Faith V.
Clasificación:

El cliente no dejó un comentario.

LATRAVIYA H.
Clasificación:

El cliente no dejó un comentario.

ANDREA H.
Clasificación:

El cliente no dejó un comentario.

KEVIN F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

No much.

Jean H.
Clasificación:

Truck was in poor condition.

jarod L.
Clasificación:

I know you're limited by the location, but it can be difficult to maneuver in the parking lot sometimes.

Elizabeth W.
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El cliente no dejó un comentario.

LUIS S.
Clasificación:

Both the 26ft Truck and the 12ft trailer leaked water during a rain event and damaged a couple of items. Could've been warned about it.

Shamena C.
Clasificación:

El cliente no dejó un comentario.

Mark K.
Clasificación:

El cliente no dejó un comentario.

Kyle S. | Overall Experience |
Clasificación:

I'd rather drive further to Kennesaw to always work with this team. Theya re AWESOME.

ROB W. | First Impressions |
Clasificación:

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

Mia B. | First Impressions |
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El cliente no dejó un comentario.

Sean D. | Overall Experience |
Clasificación:

Nice and secure facility! Some units are really far from the single entrance/exit which makes moving difficult when you have to make multiple trips. Also, you do not have 24hr access.

James M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lydia K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CARL A. | Overall Experience |
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El cliente no dejó un comentario.

LaBRESHA i. | Overall Experience |
Clasificación:

Need more than one person in the office.

dennis d. | First Impressions |
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El cliente no dejó un comentario.

LARRY L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paris M. | Overall Experience |
Clasificación:

Very professional and codial staff members. Brandi help me me through the process and was very detailed in keeping the process smooth. even the housekeeping was friendly. 5 stars no complaints

lamaria j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

deborah w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LaBRESHA i. | First Impressions |
Clasificación:

Do not like the non climate control area. It was so hot about to pass out. Other than that it’s a great place.

warren s. | Overall Experience |
Clasificación:

If I have to use them again. I know where to store my stuff and have it safe

Jerimiah B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVID S. | Overall Experience |
Clasificación:

Excellent and professional staff and service. Super clean facility. The truck was clean, spotless and drove very well. The staff takes great pride in what they do and it shows in the service and facilities they provide. We highly recommend their storage facility and rental trucks!!

Paris M. | First Impressions |
Clasificación:

Brandy was very helpful with providing me with customer service.

CARMEN B. | Overall Experience |
Clasificación:

I was charged an excess amount but no one cared. The management is rude and while checking out I hear the manager dialing my phone ON SPEAKER and letting it be known she was frustrated with me because I parked my uhaul and then went to the restroom and got the lock off my unit because they were so busy when I first walked in. I guess I didnt move fast enough. My truck was HOURS early to return. When I asked about prorating my unit because I had just paid my unit, I was told if maybe I would have done it yesterday that they could help me. It hasn't even been s week. Uhaul clearly has no concern about customer service or satisfaction. I'm happy to be gone and will share my experience with people I know.

chimara g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tenya S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Peter T. | Overall Experience |
Clasificación:

The facility was above expectations and the staff was very helpful in all aspects.

la'toya l. | First Impressions |
Clasificación:

The staff is extremely professional, helpful, knowledgeable and ready to assist to make move in or out a breeze.

patricia b. | Overall Experience |
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El cliente no dejó un comentario.

Eric b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jeffrey m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Doxtrenare Doc T. | Overall Experience |
Clasificación:

I love this store location and the staff is very friendly and helpful. This is a very clean location and the prices are affordable. I would recommend this location to store any items you have. Thanks for making me a happy customer and always being there when needed.

brenda f. | First Impressions |
Clasificación:

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

deborah h. | Overall Experience |
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El cliente no dejó un comentario.

Khai Yeise J. | First Impressions |
Clasificación:

The people inside the facility were very nice.

calvin j. | Overall Experience |
Clasificación:

Thanks, and keep up the great job !!!!!

CYNTHIA P. | Overall Experience |
Clasificación:

Pricing is more than 2 times nearby competitors with new & nice bldgs. 10 YEARS there, ZERO late/missed payments. Needed a new unit, would not even consider a SLIGHT price reduction. Bad decision. BYE

Bill M. | Overall Experience |
Clasificación:

We had a very good experience renting a truck and took advantage of the one month free storage space. We would definitely rent again from uhaul.

Tranette w. | Overall Experience |
Clasificación:

I never could get into my storage during the hours of operation. It would always be trouble using my access code. Then when I call the number that's listed no one would answer neither return my calls.

SHARYN E. | Overall Experience |
Clasificación:

I live in a different state and cannot check the unit periodically. They have always kept me notified of any problems with the unit or the lock being put on incorrectly by a family member.

Tyrom b. | First Impressions |
Clasificación:

Good job!

beetriz v. | First Impressions |
Clasificación:

WE've used U-Haul to transport some furniture from FL to GA. The rental fo the truck was smooth; the only downside: rental storage unit not in the same place where the truck should be returned!

William e. | Overall Experience |
Clasificación:

I moved my things out the first of the month and did noise up most of the feed I paid the same day I paid. I would like a refund on the unused portion of the month, which was MOST of the month.

KENNESAW S. | Overall Experience |
Clasificación:

The facility and staff are great. Access to the facility is a challenge, which is the only reason for not giving 5 stars.

Tyrone S. | Overall Experience |
Clasificación:

The storage facility was nice and clean- staff was very attentive and it was conveniently located in an area that I could easily access my items.

YVETTE B. | Overall Experience |
Clasificación:

Accommodating!

BRITTNEY B. | Overall Experience |
Clasificación:

The storage rooms should be open later on Fridays. Also with the surplus of moving trucks, it’s hard to navigate parking.

Otha B. | First Impressions |
Clasificación:

Good service, the usual, we've used them before.

STEVE K. | Overall Experience |
Clasificación:

All Good!!

deanne f. | Overall Experience |
Clasificación:

From start to finish, the staff at this facility were outstanding! They were personable, friendly and professional. The storage facility was very clean with lots of carts available.

Monica A. | First Impressions |
Clasificación:

Renting the space was easy. All charges were explained. The unit was shown and the entry was explained. Thanks for positive experience.

shannon d. | First Impressions |
Clasificación:

Was expecting to receive free storage promotion but didn’t

STEVEN H. | Overall Experience |
Clasificación:

none

Kynisha S. | Overall Experience |
Clasificación:

Awesome team!

Erin B. | Overall Experience |
Clasificación:

Evey one was so nice and helpful I would use this uhaul ever time thank you for all your help

Tammy F. | Overall Experience |
Clasificación:

Was a good place.

Robert C. | First Impressions |
Clasificación:

The staff here is amazing. Jonathan went well above and beyond to help me thank you .

ross r. | Overall Experience |
Clasificación:

The staff did a great job.

Sarana h. | First Impressions |
Clasificación:

Great customer service. Clerk went above and beyond to meet my needs even in short notice.

Liza R. | First Impressions |
Clasificación:

Excellent service!

Edward R. | Overall Experience |
Clasificación:

I had automatic pay with a payment date of the 19th. I moved out on the 18th but U-haul claimed the payment date was the 17th. Improperly charged for a full month ($192.00). I tried to resolve.

Ruth G. | Overall Experience |
Clasificación:

My storage unit was very clean. The staff was very professional and helpful with my truck rental and storage unit rental.

deborah m. | Overall Experience |
Clasificación:

I will definitely use this storage facility again if the need arises.

Eric C. | Overall Experience |
Clasificación:

U-haul made it easy to rent a vehicle and gave me my first month of storage free at a time when I really needed the convenience and break from cost. They were easy to deal with and helpful.

Laurie Y. | Overall Experience |
Clasificación:

Very good service, but my name was spelled wrong and the wrong phone number listed and given to the delivery woman.

Janith G. | First Impressions |
Clasificación:

Curtious, friendly and extremely professional.

Edward R. | First Impressions |
Clasificación:

Very very very nice people! Please give them a pay raise for their hard work.

JeReyna S. | Overall Experience |
Clasificación:

My u box was delivered late box damaged and my items damaged they gave me the run around, transferred me back and forward and still didn’t fix the problem I want my money Back such terrible business!

Mindy B. | First Impressions |
Clasificación:

Brandy was exceptional and made our first time storage rental easy to understand and answered all of our questions thoroughly. Would recommend the Uhaul storage to any of our family and friends.

Kelly L. | Overall Experience |
Clasificación:

Alexis the Ubox deliverer was excellent!

Monica s. | First Impressions |
Clasificación:

Staff was very helpful and informative.

TIMOTHY C. | Overall Experience |
Clasificación:

People in the office always helpful, friendly and kind. A great experience if you need storage. Thanks!

William A. | First Impressions |
Clasificación:

Front Counter Staff very friendly, courteous and knowledgeable.

Aprille T. | Overall Experience |
Clasificación:

I switched to have my pod delivered rather than dropped off at the facility. They were super friendly and helpful to make that arrangement. The woman who delivered the pod was awesome!!

BRUCE R. | Overall Experience |
Clasificación:

I was a rental custodies 2 years and paid the final bill in full $159.95 and I moved out on the 15th only to be told they would keep the full amount and not prorate the amount.

Frederick J. | Overall Experience |
Clasificación:

I used a truck and three Pods, the pods contained everything from fine china to garage tools weighing hundreds of pounds. Nothing shifted during transport, nothing broken in any way. A first!

Stephanie S. | Overall Experience |
Clasificación:

Staff was very helpful and communicative when I was ready to have my U-boxes delivered after a cross country move. I appreciated having one less thing to worry about!

Henry B. | Overall Experience |
Clasificación:

Do not use the Upod service from this location.They misplaced my box multiple times and also had it assigned to another person. Luckily I had a lock on it to prove it was mine.

JESSICA F. | Overall Experience |
Clasificación:

I'm happy with everything about U-Haul, EXCEPT that my U-Box was not ready for access the day and time of my scheduled appointment. I had to come back the next day, so that was a big inconvenience.

Brenda V. | First Impressions |
Clasificación:

My recent experience was disappointing. It's ridiculous that none of your people can be reached directly when working on a problem! I was over charged. It took an inordinate amount of time to resolve.

Marlissa E. | Overall Experience |
Clasificación:

This Uhaul has bad customer service. I advise you to use a different company when it comes to using Uboxes.

GARY L. | Overall Experience |
Clasificación:

Staff is incompetent. Was quoted one price then charged more. Credit card was charged 2nd time without authorization called the Manager several times and left messages, he would not return my calls

Mark J. | Overall Experience |
Clasificación:

N/A

Marcus B. | Overall Experience |
Clasificación:

Great service, the only issue was it took a week for uhaul to take back the empty container

DEBORA P. | Reservation |
Clasificación:

Great customer service

john h. | Overall Experience |
Clasificación:

The storage unit and the rental office for the trucks together very convent , what you need is there for you. Very very good.

Katherine M. | Overall Experience |
Clasificación:

We had a great experience using both the U-Haul truck and renting a storage unit. Would highly recommend them.

Rhonda F. | Overall Experience |
Clasificación:

Highly recommend this company. The employees were very friendly and helpful. Thank you

Tawnee W. | Overall Experience |
Clasificación:

The service at the counter and by the Ubox drop off staff were both amazing. However I was never notified if my Ubox has been picked up and stored yet and it has been 2 days. On hold 15+ min twice

roy r. | Overall Experience |
Clasificación:

Staff friendly and returned phone calls! They worked with me on the tight deadline with moving in.

Jarveen P. | Overall Experience |
Clasificación:

I am unable to comment on the facility because I did not visit your location. However, your driver Alexis was great! She was pleasant, fast, communicated well and was easy to work with!

Jack V. | Overall Experience |
Clasificación:

The people behind the counter do not know how three ubox process works. It took 3 tries to get my ubox out of the "warehouse"

diane w. | Overall Experience |
Clasificación:

No problems at all

Carol W. | Reservation |
Clasificación:

Very good experience !

Marion D. | Overall Experience |
Clasificación:

The customer service was really good. The delivery person did a great job, she went the extra steps to place the box where I needed it.

ERIC B. | Overall Experience |
Clasificación:

Did a nice job with my unit

Ellen L. | Overall Experience |
Clasificación:

My u box was not delivered on the date Uhaul Committee to delivering. Received 2 calls telling me it would be delivered on Friday 9/28 but it wasn’t. Couldn’t get anyone to answer the phone x2 days.

shani M. | Overall Experience |
Clasificación:

I was charge for an entire month when I was only trying to have my things shipped there and picked up

shirley s. | Reservation |
Clasificación:

Keep up the good work fast service and wonderful cheerful staff.

sarah f. | Overall Experience |
Clasificación:

Excellent service , the best in the market. Highly recommended. I'm very pleased with Uhaul customers service. !!!

AMY A. | Overall Experience |
Clasificación:

thank you

Cynthia J. | Overall Experience |
Clasificación:

Good job

James F. | Overall Experience |
Clasificación:

na

Amanda B. | Overall Experience |
Clasificación:

I would definitely use this facility again if the need arise. There are other storage companies closer to where I live but I wouldn't consider them at all. I felt safe and secure at U-Haul.

ANNIE M. | Overall Experience |
Clasificación:

U-Haul changed delivery date 1 day b4 planned day with a call and no msg left. I was given Incorrect info that I couldn't pickup the U-Pod w/my truck. I inconveniently picked-up the Pod 5 days later.

Debbie J. | Overall Experience |
Clasificación:

We did not go to the facility. Our Uboxes were delivered promptly and picked up when scheduled. The employee was courteous and efficient. It was an excellent experience.

Matthew F. | Overall Experience |
Clasificación:

Very helpful and kind staff.

Benjamin H. | Overall Experience |
Clasificación:

Everything was great through my storage experience, however I did notice two different people that didn’t seem to own a storage unit just walking around the facility and then left when I saw them.

BOBBI C. | Reservation |
Clasificación:

The service was excellent but.....the reservation isn’t until September 22.

tricia f. | Overall Experience |
Clasificación:

We had a hard time getting ahold of people to help us schedule a time to pick up our Ubox. The local store never answered the phone and the main customer service # gave varied answers to our questions

Shannon P. | Overall Experience |
Clasificación:

Belinda the assistant manager is so rude and does not know how to treat customers. First she needs to go get a facial and then take a training course on how to handle customers.

MARSHA F. | Overall Experience |
Clasificación:

Great overall experience

Anthony T. | Reservation |
Clasificación:

All of the staff that I interacted with were very friendly and helpful.

hannah w. | Overall Experience |
Clasificación:

The staff and manager, Rob, were outstanding!!!

Mildred S. | Overall Experience |
Clasificación:

"killer" deal breaker:was never informed that prices increase. Only found out after already moved in.You dont do business like that, especially to people on fixed income like me.

Drago P. | Overall Experience |
Clasificación:

The overall experience was great. If I move again, I will use U-hail. It would have been better in the U-boxes were picked up earlier. It took a week to pick them up after we finished unloading.

Benjamin H. | Reservation |
Clasificación:

Everything was great, reservation over the phone let me know all that I needed and the transition into storage and returning the truck was simple and easy. Had to change my return time with no problem

Leon R. | Overall Experience |
Clasificación:

My experience at U-Haul was a good one. The staff was friendly and professional. I would not hesitate to use them for any of my future moving or storage needs. L. J. Reed.

DACIA S. | Overall Experience |
Clasificación:

No comment

Manuel G. | Overall Experience |
Clasificación:

Very good service thank you verry much.

ELVISA T. | Overall Experience |
Clasificación:

I had a HORRIBLE experience here. Every single time that I needed to access my UBOX I had to wait. And there are not enough certified fork lift operators. I hated it ,it was very annoying. Hated it!

Donigan t. | Overall Experience |
Clasificación:

Good place for storage

Laurence P. | Overall Experience |
Clasificación:

thank you, I was very well pleased with every thing

Mike S. | Overall Experience |
Clasificación:

The U-Box was the perfect solution to my temporary storage needs. Scheduling was hassle free, and the delivery and pick-up operator was cheerful and helpful, and on time!

ROSE C. | Overall Experience |
Clasificación:

The U-Boxes I rented were just perfect for my needs. They were delivered and picked up by Alexis and she did a Great Job. She was very Professional, well skilled and knowledgeable about the service.

Caretta S. | Overall Experience |
Clasificación:

Nice, Friendly staff and knows how to communicate the process to you. Ubox delivered without error & no damages.

SYLVESTER J. | Overall Experience |
Clasificación:

Awesome service

Donald B. | Overall Experience |
Clasificación:

Affordable space

Mary D. | Overall Experience |
Clasificación:

We had no issues with our UBox rental. Staff and employees are helpful, and friendly.

CHERYL T. | Overall Experience |
Clasificación:

They were under staffed. I waited more than 30 minutes. The agent was new and not familiar with exactly what to do.

Michael C. | Overall Experience |
Clasificación:

7pm closing for the storage access wasn’t ideal. I work until almost 6pm, so trying to get to the unit in time when I needed to was nearly impossible. That was the only downside to using the facility.

IRVIN F. | Overall Experience |
Clasificación:

It has been a pleasure doing business with this company.

amar r. | Overall Experience |
Clasificación:

Manager was not friendly at all. Otherwise staff was very friendly. Manager is a jerk that is not personal at all.

william h. | Overall Experience |
Clasificación:

New woman associate was very accomadating

Colleen M. | Overall Experience |
Clasificación:

uhaul installed ball and hitch came unscrewed while towing

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