Uhaul should maintain customer history that can be viewed by rep so not has to repeat info, 8 rentals in 2 yraRICHARD C.
Customer Reviews for U-Haul Moving & Storage of Joplin
Joplin, MO 64801
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Thomas Z. | First Impressions
Customer did not leave a comment.DOUGLAS T.
When I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.Tammy C. | First Impressions
We drive the truck 18 miles and put 2 gallon of fuel in it just to notice on the receipt that we were charged for 3 gallon of fuel. If we put no fuel in the truck we still didn't burn 3 gallon of fuel in 18 miles. Completely dishonest!!!!JAMES C.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.ERNEST H.
Overall, no issues. The manager was very nice and helpful, his employee not as much, but that's okay. Things worked out.David M.
Customer did not leave a comment.Robyn M. | First Impressions
Customer did not leave a comment.AARON R. | First Impressions
Check-out was quick and easy! We were welcomed as we drove into the lot and the service was friendly and professional. Would definitely use this location again.Cynthia W.
Customer did not leave a comment.BENJAMIN H.
Customer did not leave a comment.AARON H.
I wasted 2 hours of my time on the trailer hitch approval on my truck. I went up there and told them that i was there for my inspection for me to pull the trailer. They asked me my year make and model i told them and they said i should be fine to tow . The information was on the rental reservation. this needs to be fixed. if a vehicle is a certain year make model and mileage on the vehicle should be plenty to say yes or no. or make it inspection the day of pickup. Then i finally get there for pickup and the trailer has no connector plug for the lights and brakes.TONY J.
Customer did not leave a comment.JILL S.
They didn’t have the storage unit I reserved but did find a bigger unit down the roadDEBBIE D. | Overall Experience
Customer did not leave a comment.Stephen S.
Amazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going inJennifer K. | First Impressions
Customer did not leave a comment.CAROLYN T.
Customer did not leave a comment.Bailey L.
Customer did not leave a comment.ASHLEY S.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.RUSSELL T.
Customer did not leave a comment.DEBBIE D.
Need better policing in the area. Jerk was driving down the center turn lane and wouldn't allow me to try to get into the site.DANNY B.
Customer did not leave a comment.WILLIAM Y.
Customer did not leave a comment.Ethan C.
Customer did not leave a comment.SARA W.
Super easy drop off and the gentleman came right out and unhooked my truck and sent me on my way. Easy And fast. And super nice at the pick up and drop off locations thanks guys!Taylor T.
Ryan the manager was amazing. He was so friendly and knew his stuff about the equipment. He made sure I had everything I need. He made my trip easier on me. Thank you for your kindness. It's truly appreciate it.ERIKA M.
Customer did not leave a comment.Haden W.
Customer did not leave a comment.Randy J.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.KAYLA H. | First Impressions
Customer did not leave a comment.JEROD D.
Very helpful !Lauren K. | First Impressions
I never moved anything inKenneth H. | Overall Experience
Customer did not leave a comment.BONNIE P. | First Impressions
For over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.Cassie D. | Overall Experience
The sales person who we dealt with was very nice and courteous. This was my first time renting a trailer and driving one long distance. I was having trouble with my lock for my hitch and when I asked if he could help me with it he took care of it and had it fixed in no time. Looking forward to getting a trailer from there again next year to move my son back from college.SUZETTE B.
Be sure that the gage on the gas is accurate prior to filling out the paperwork. I also was charged for 2 days and only rented it for one. It's on the paperwork.EDGAR M.
very friendly would recommend and using againSTORMI S. | First Impressions
The cuneedstomer service at this location is top notch. The trucks however BOTH need repair! One had a latch on the back so hard to latch it was a struggle and the other struggled to get up even low hills.Deborah C.
nothing seems to need improvementANDREW C.
Customer did not leave a comment.DARRELL A.
Excellent customer service at pick up and drop off. Honest and clear charges and transactions. Nothing hidden. So glad Uhaul established a bigger and bigger center in Joplin. Previous was small and cramped.NAVID Z.
Customer did not leave a comment.Randy M.
The customer service has issues doing their jobs. They didn't have my reservation in the system when I showed up. They were not up front over the fees for the deposit. Also I reset the trip mileage in the truck I used before leaving the Uhaul location. I tracked the Mileage on my phone also. I was charged for more miles than I used. I was charged for 50 miles when the actual used milage was 45 miles.GEORGE D.
Customer did not leave a comment.Glenna B.
Customer did not leave a comment.Eduardo B.
Excellent experience, placing reservation online to pickup to drop off was a smooth transition. We will use again and refer to friends/family.GEORGE L.
After hours online check in was a little confusing & time consuming. I would just recommend a more user friendly way to check in.LISA M.
Customer did not leave a comment.Robin J.
truck was dirty inside including cigarette butt in back which I have pictures of. so much for inspection before sending truck out to customer. very disapointingEDWARD M.
Customer did not leave a comment.ASHLI W.
Customer did not leave a comment.Mark F.
Ryan was great ! Excellent service will use again very happy !RICHARD C.
Customer did not leave a comment.ALTONIA S.
Customer did not leave a comment.ANGEL C.
Customer did not leave a comment.DENNIS D.
Customer did not leave a comment.DONALD E.
Do a look over the truck with the customer for any previous damage before the customer leaves.MARTHA Z.
Customer did not leave a comment.RANDALL S.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Robert I. | First Impressions
Customer did not leave a comment.Shandi B.
I used the 24/7 Truck Share, and my pick up process was not very smooth. - My truck was not where the map indicated it would be. - The truck was actually trapped in between two other trucks, and I had to have staff move the trucks out of my way. - I had an appliance dolly on my order, but it was not on the truck, so I had to get the staff to give me a dolly as well. The trucks were clean, but I did not enjoy the pick up process.Dallas S.
There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.Darren D. | First Impressions
I has trouble with the self check-in. Not a fan pf the U-Haul App. The CSR that helped me was new(er). A few struggles to get me checked in and on my way.DARREN D.
Excellent customer service, friendly staffJose O.
Customer did not leave a comment.RAYMOND N.
Customer did not leave a comment.JULIE A.
Staff was amazing!JOHN K. | Overall Experience
More employees to shorten the wait timeMark A.
Customer did not leave a comment.JAMIE P.
We didn't talk to anyone here. Even though the location said it was open, there were no representatives on location or in the office. We had to leave a note at drop off and call the customer service line to confirm.Melaine V.
Customer did not leave a comment.Kira B.
Picked up my truck at 9am at 2pm got a call saying I was given the wrong truck and it was reported stolen. They did fix it but if I had been on the road it would have been a mess.JOHN B.
Took way too long to drop off, 2 guys working there were way too busy to promptly take care of customers.James Douglas S.
Only 2 working and had to take care of everything, took over 45 minutes to drop off a trailerJames Douglas S.
Customer did not leave a comment.Starla H.
You can not charge customers for being an hour and a half late on their contract, which the employee at the store was supposed to change, but did not. Also they stopped answering the phones after 530 when they're open until 7. I've used Uhaul 10 times in my life, but I would rather die than use them again. You're just in the business of deep dicking people now apparently. I will use Jim Bobs house of trailers or Penske or literally any other service than deal with you guys again. I will tell anyone I know not to use you. Which all in all will make very little difference to you, but just know there will be someone out there that is trying to make you lose business at every single turn because you guys are greedy, disgusting fucks. I didn't even have the trailer half a day, when I could have literally rented it for 24 hours and not been for two days if I'd selected that on the site. The purpose I needed it for was delayed by another store and I tried to tell one of your employees this, but it didn't matter enough to change my reservation.JOSHUA S.
Staff are uninterested, not personable. Spent most of the time on the phone very short. Poor customer service.zack R.
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Myron W.
Customer did not leave a comment.Kathleen D.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.Christina H.
Customer did not leave a comment.SCOTT M.
Do a little more inspection on wipers and tires because I had a broken wipers blade on the Driver's side and the outer tire was bald right down the middle of of the tire On the Driver's side other than that I had no problemJEDIDIAH G.
The truck rented had a blinker that didn't work and was not filled with gas before I rented it. The guy employee behind the counter could care less if he was working or maybe he just didn't care.PATRICIA O.
Customer did not leave a comment.KATHLEEN W.
Great stsff, excelent sdrviceLARRY F.
service was great so i have no complaintsROBIN E.
Customer did not leave a comment.JOEL W.
Customer did not leave a comment.MATHEW S.
Was told if I used my debit card there would be no deposit.. well that was not true because there was a $200 deposit that held my card up for 4 days.. the rental was supposed to be $25 it ended up being $56 I had the truck for one hour.DANIELLE T.
Customer did not leave a comment.Derek W.
Customer did not leave a comment.Christin M.
Customer did not leave a comment.JOHN K. | First Impressions
Customer did not leave a comment.Keelan W.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.Tonya S.
Well I needed to rent a truck to go 3 miles down the road to pick up a TV and was told o had to have a credit card to rent a truck. If I would have known that I would have went to hertz or another moving company. Definitely lost my business thats for sureDavid W.
When someone orders a pickup truck, make sure it has a ball hitch. All of Joplin's locations didn't have a single ball hitch. So I'm out of $40 because I had to buy my own at Walmart. Also, $100 for a truck, for less than 100 miles is insane, and your guy tried to lie about me going over the mileage, I got pictures, bud. Trash crew.Zebulin C.
Customer did not leave a comment.Tracy P.
Customer did not leave a comment.BILL K.
excellent!!!Emmett B. | First Impressions
I had to sweep out the storage area before I could use it. The fuel level was NOT 3/4 of a tank as my contract showed, but 36 miles to EMPTY. Since they did not redo the contract, I did not get a fuel adjustment, as they said I would. The truck was not clean, like the photos and there were some body issues not noted by 'stickers'.RICKIE S.
The attendants were very surprised I showed up there??!! Was very confused that I had the vehicle that I had, if fact they stated they really didn't want the truck there. The truck was old and had a lot of miles on it.... not my problem.Charlie E.
What can I say? "UHAUL!!"ROBERT M.
Outstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.STEPHEN D. | First Impressions
Customer did not leave a comment.Darren C. | Overall Experience
Customer did not leave a comment.dale W. | Overall Experience
Customer did not leave a comment.Darren C. | First Impressions
Empathetic & caring staff 🖤Crystail Y. | First Impressions
Storage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.emily f. | Overall Experience
I was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.Kallie B. | Overall Experience
We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!Mary V. | First Impressions
Customer did not leave a comment.shile M. | Overall Experience
They did great service for me and even worked with me when I couldn't get it back on timeJEREMY L. | First Impressions
Customer did not leave a comment.Miranda W. | Overall Experience
Customer did not leave a comment.CYNTHINA G. | Overall Experience
Customer did not leave a comment.Chellye D. | Overall Experience
Customer did not leave a comment.CYNTHINA G. | First Impressions
Customer did not leave a comment.Hally P. | First Impressions
Customer did not leave a comment.stephany m. | Overall Experience
Customer did not leave a comment.Doris H. | First Impressions
Customer did not leave a comment.AManda R. | First Impressions
I have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experienceMicheal U. | Overall Experience
Customer did not leave a comment.Kristina F. | Overall Experience
Sebastian was always great.Brenda S. | Overall Experience
Brad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.brenda h. | Overall Experience
The manager was there and took care changing the storage unit with out all the hassel ive had the first time.Brenda S. | Overall Experience
Staff were Very Professional and Very Helpful!! Great Job by All.....richard d. | Overall Experience
Very good people and helpful good jobMark M. | First Impressions
Customer Service was very polite and very helpfulRobert S. | First Impressions
It's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.Kristy J. | Overall Experience
Looks like a nice clean, secure storage facility. The guy that checked me in was great too.christopher d. | First Impressions
Nathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.Larry L. | First Impressions
Easy, clean, and helpfulMaria O. | Overall Experience
Everything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.Genet M. | First Impressions
The staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebeRacheal D. | First Impressions
Very nice facilityEmily M. | First Impressions
Great new place, friendly staff!nichole p. | First Impressions
We appreciate uhaul helping us to make the move easier specially Mr xavier and Mr Eric (GM) who went out of their offer us help after hours . Staffs are warm , accommodating and helpful . Thank you.Shahed F. | First Impressions
My stuff got ruiend I had dead rats on my couch which got wet an ruiend an all my boxes got wet the indoor climate control storage was not worth my 200 pluse the Uhaul to get my stuff from Texas tv brtabitha m. | Overall Experience
Great customer service. Ian was very helpful and accommodating. The nicest Uhaul store I've ever been to.Peter M. | First Impressions
Fast and efficient and well educated team.Maria O. | First Impressions
The gentleman was very helpfulDON D. | First Impressions
The experience was very nice and professional, the facility is new and nice. The extra charge for the 24hr access is the only thing that through me in a loop for inside storage.Brandon N. | First Impressions
Well managed, wonderful staff.DANETTE H. | First Impressions
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