Customer Reviews for U-Haul Moving & Storage of Joplin

1,061 comentarios

1410 E 7th St   Joplin, MO 64801

(417) 781-9660

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(417) 781-9660

1410 E 7th St
Joplin, MO 64801

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Abby was top notch. Wonderful and helpful.

Scott H.  |  First Impressions 
Clasificación:
2.0

The Mgr in the store at 9 a.m smelled so bad of BO that it made your stomach turn. He had not groomed himself in quite sometime. Not a pleasant early morning experience. Apon signing the contract he stated the 26 ft truck was in perfect body condition, no walk around to confirm. As soon as I saw the truck there was clearly several damages to the truck. I asked the mgr about the damage and he simply stated just take a picture. I told him thats ridiculous answer.

DANIEL S. 
Clasificación:
5.0

Excellent customer service. Staff is polite and very helpful

AMIR A. 
Clasificación:
5.0

The only thing that was wrong was the tailgate. It would have been nice if I was warned. When I pushed the button to let the tailgate down it popped off the hinges, it freaked me out. The last truck I had was nice and smooth. Also, the tire sensor kept coming on saying tire was low, I checked it, it wasn't low. You might want to check that out!

TERESA P. 
Clasificación:
4.0

With shortages everywhere, you had great availability at this location. Personnel were capable, and responsive........courteous.

GARY B. 
Clasificación:
1.0

Hire employees who can do the job. Don't tell your customer they didn't return the equipment on time when it's sitting on your lot.

Also sa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEAL F. 
Clasificación:
1.0

Only because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced

SABRINA B.  |  First Impressions 
Clasificación:
5.0

Everything went well.

JASON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
5.0

Nothing I wasn't there long enough to check it out

RUSSELL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

Nothing. Great, and very helpful.

Phillip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
5.0

Schuyler is great, he usually takes care of things when i go there. There was another guy this morning when I went, and he was great as well, I'm sorry I didn't keep his name, but definitely a great guy still.

JOHNATHAN G. 
Clasificación:
5.0

Clean and friendly . Great security. Pleasure doing business.

Lauren K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN S. 
Clasificación:
5.0

Good experience overall. Highly recommended.

Pamela H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE C. 
Clasificación:
1.0

I never received the 50$ refund for the late location change and the tire tie downs were in knots wich took me 30 minutes to untie

GARRETT S. 
Clasificación:
5.0

Very friendly staff and went above and beyond 😊

DONDI L. 
Clasificación:
3.0

They did not have all of the equipment I reserved. I had to book the largest truck for three items.

BARTON R. 
Clasificación:
3.0

the truck shook so bad that i could not read my gps. . of coarse I didn't find this out until I was on the highway going to my destination. 670 miles of bad front end.. to late to get another truck. next time if there is I will test drive first.also they claimed gas was full but I added 12 gallons to top it off.

EDWARD M. 
Clasificación:
1.0

The manager at pickup was extremely rude and had issues dropping off because they rented me the wrong trailer number.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYLER S. 
Clasificación:
3.0

I made two trips for the install. In between the two trips an electrical wiring harness could have been ordered and been installed with the hitch if the sales people had been paying attention. I purchased the hitch "kit" from the uhaul website and scheduled my installation online. There is no option online for the wiring harness. Since it is a "kit" I assumed it was included. My first appointment was delayed by hours due to a set back during the previously scheduled installation and I rescheduled my appointment. I was informed on my second visit that it would not be installed and was not in stock for purchase in store.

Toni F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCEL M. 
Clasificación:
5.0

The UHaul app was USELESS in returning my rental. I got back to the location to return in by the cutoff time of 6:00 but spent 15 minutes trying to upload a picture of the odometer/gas gauge. I finally had to use the website, which worked fine, but the app was, again, useless. Also, I couldn't find a phone number to call since I was having trouble with the app.

AARON T. 
Clasificación:
3.0

Other than not getting the dolly we added to our order and the engine light staying on everything else was ok.

Paula D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S.  |  First Impressions 
Clasificación:
5.0

They are always wonderful and welcoming to me and this is my 2nd time using them. Very nice people.

LISA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY G C. 
Clasificación:
3.0

It's stupid that you don't get reimbursed for mileage not used. Why not pay for mileage used at the end?

Tyler E. 
Clasificación:
5.0

Schuyler Cantrell the young man running the front office and keeping the wheels turning on this location is top notch! I am a retail store owner and have to use Uhaul many times in cities all across the country for events and moving fixtures….I deal with dozens of Uhaul employees and locations every year and this one is the nicest, cleanest, most professional and best kept lot I have ever encountered! Schuyler is doing a wonderful job maintain a very high quality of service and the other employees really seem to respect him and enjoy working with him….I met Abby when I returned my rental…..it was cold and raining â˜"️ but she still had a huge smile and great attitude while checking in my equipment….she said she loves her job and likes the people she works with….Mr. Cantrell deserves a huge raise and some recognition for his outstanding work! I will send anyone needing a truck or storage to this location and tell them to ask for Schuyler!

Dusty R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE B. 
Clasificación:
1.0

Not charge them for an entire tank of gas only charge them for the gas that they used.

SHANNON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

Got a somewhat funky truck that had a tire sensor problem-left rear always reading low. They knew about it when I took the truck back. They should have told me.

BRENNA N. 
Clasificación:
1.0

You rented me cargo van with a broken door i could not open. Your staff treated me like an imbecile, mocking me the entire time I was trying to clear up a complaint. One of them was even giggling at me like a child. I've never been more humiliated in my entire life. Your staff, lacks both the time and experience needed to work proficiently with the public. I will never again use your services, not in this lifetime.

JOHN O. 
Clasificación:
1.0

We really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.

christopher d.  |  Overall Experience 
Clasificación:
4.0

For me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.

Candice H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

We had an appt, came, checked in, waited over an hour, then were told our hitch wasn't there, they'd call when it came in. Several calls and 3 weeks later, we got a hitch online, made an appt at 10am to have it installed. At 3:30, we called, they didn't know if it was done, would call right back. At 5:30, we called and it was done. Horrible communication. We never got a call one time in all of this time, and they didn't seem at all apologetic that they made us come into town and wait so long the first time, that they didn't call about our hitch after that, or that they didn't let us know when it was finished so we could pick our car up. We will never use UHaul or recommend it to anyone again

Bob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin M. 
Clasificación:
5.0

The staff was extremely friendly and answered all my questions. I was taken care of promptly upon my arrival.

MAXWELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn H.  |  Overall Experience 
Clasificación:
4.0

People were friendly and efficient.

GERALD H. 
Clasificación:
5.0

I have no complaints and really can't think of anything. I'll be a returning customer.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

service was prompt and courteous

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP D. 
Clasificación:
5.0

Nothing really the employee that did up the contract was super nice and very friendly and answered some questions I had and was very polite... return

BENJIMAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
2.0

El cliente no dejó un comentario.

QUINCY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERVYN S. 
Clasificación:
5.0

real friendly people! great service i was in and out super fast!!

JEFFREY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
1.0

El cliente no dejó un comentario.

JONATHAN G. 
Clasificación:
1.0

When I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it's very frustrating. Staff was very nice and helpful as could be but we would've chosen a different location if the website was accurate.

Shannon Y.  |  First Impressions 
Clasificación:
5.0

Service was very good and personnel friendly and helpful

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAYLE C. 
Clasificación:
5.0

Schuyler is an amazing general manager! He always fixed any problem that came up.

Kathryn T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

They were all so polite and helpful… I will always go there every time.

LISA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
4.0

The truck guaranteed was not in fact available. The personnel were very helpful though and found a smaller truck.

David R. 
Clasificación:
5.0

Great service

EDWARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burim H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie S.  |  Overall Experience 
Clasificación:
4.0

Super fast and easy drop off.

Alisha O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richie B. 
Clasificación:
5.0

To add. The fuel gauge on the contract was incorrect compared to what was the truck itself. I did snap a pic of the beginning of trip for proof.

Gavin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miriam W. 
Clasificación:
3.0

Make after hours returning stand out a little more. It was a small sign in the dark. It needs to be something that stands out. Maybe even have the sign lite brighter.

MICHAEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND S. 
Clasificación:
5.0

Really like this location these guys are good 👍

TROY L. 
Clasificación:
5.0

Trailer was not sweeped clean at pickup

RICHARD C. 
Clasificación:
5.0

Bueno

DONALD L. 
Clasificación:
4.0

The 6x12 open trailer has a bad design in that the tongue is so long it causes a lot of wind drag. It dropped our mpg an incredible amount.

SCOTIE Y. 
Clasificación:
5.0

Friendly, helpful service during check-out and check-in.

TERRY B. 
Clasificación:
1.0

I was 10 minutes late due to unforseen circumstances and was charged an extra $20

MONTE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

The uhaul.com/share experience was awful. It wouldn't recognize my location even though all the settings were correct on my phone. Wouldn't let me proceed even though I returned the vehicle to the location from which I got it. Called 800 number and was on hold for 40 minutes. Sitting on a dark parking lot waiting wasn't what I wanted to be doing at night.

RANDY F. 
Clasificación:
5.0

Friendly, helped hook and unhook, got to me as quickly as possible. Recommend reservations online, speeds up process.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
5.0

Very helpful and efficient!

KYLE D. 
Clasificación:
5.0

Very clean and well maintained

Shelley H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN-ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Theresa C.  |  First Impressions 
Clasificación:
5.0

Pre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint

john d.  |  First Impressions 
Clasificación:
5.0

Staff is very kind and helpful

nancy p.  |  First Impressions 
Clasificación:
5.0

very friendly and helpful staff

Phillip P.  |  First Impressions 
Clasificación:
5.0

Facility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.

mark R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KAYLA H.  |  First Impressions 
Clasificación:
5.0

Very helpful !

Lauren K.  |  First Impressions 
Clasificación:
3.0

There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.

Darren D.  |  First Impressions 
Clasificación:
5.0

excellent!!!

Emmett B.  |  First Impressions 
Clasificación:
5.0

We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!

Mary V.  |  First Impressions 
Clasificación:
5.0

They did great service for me and even worked with me when I couldn't get it back on time

JEREMY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hally P.  |  First Impressions 
Clasificación:
5.0

Looks like a nice clean, secure storage facility. The guy that checked me in was great too.

christopher d.  |  First Impressions 
Clasificación:
5.0

Nathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.

Larry L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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