Don't charge so much.SAGE B.
Customer Reviews for U-Haul Moving & Storage of Joplin
Joplin, MO 64801
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck wasn't ready when I arrived & I was late. Was supposed to be able to do online check-in but had to go inside & do everything I'd already done online. The sales person did not make me aware the truck had 1/4 tank of gas. I was in a hurry after running late then having to wait longer. From past experience with Uhaul you are to return the truck with a full tank of gas. Therefore I filled the tank. Took my receipt to the manager & he just said oh well it says here 1/4 tank so I'm not refunding your gas money. The truck leaked during a rain we had while my items were inside as well. Now I've been sitting on the phone for 30 min to talk to Corp repKRISTI M.
The general manger was very accommodating, very respectful, very speedy service.JOSHUA G.
Faster service with selling products.DANIEL D.
workers are rude, the truck should have never been given out was unsafe to drive and if you chew them out they threaten to have you arrested all in all this entire location is a dumpster fireCHRISTOPHER F.
El cliente no dejó un comentario.James G.
Get your app system in order. I arrived at 9 to pick up my truck. I found it and the app told me to go inside and get the key. The guy looked at my phone, looked at the keys and took off. There was s a mess in the system. It took until 10:30 to get out of there. Then, the contract said the truck has a full tank but as I started driving I realized it only had 3/4 of a tank. I spent $50 filling up when I only used 1/8 of a tank not 3/8. This was a mess and I should get a discount and a refund.Christopher J.
Not only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.Robert I. | Overall Experience
El cliente no dejó un comentario.CRYSTAL C.
The store sucks, ive been waiting for a refund because i was charged for extra time when the truck had already returned. Your general manager is not very professional and carries out his duties like he would rather be some place else. This problemim isnt the first and ive heard more people being charge for trucks they have rented out to others but charge their cards for. I wont refer this location to anyone. And i want my damn money back.YVONNE M.
El cliente no dejó un comentario.Abraham P. | Overall Experience
Original equipment, which was guaranteed, was not available. They did switch equipment. That was very helpful.CARL N.
El cliente no dejó un comentario.EDWARD S.
El cliente no dejó un comentario.JEFFERY S.
El cliente no dejó un comentario.Lorrie W.
El cliente no dejó un comentario.STACY B.
The staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!Roy P. | Overall Experience
I reserved a pickup truck. I arrived and it was waiting for me and this was verified with the quick check-in app. While I was waiting to get the truck one of the staff drive off with it. I had to wait 45 minutes for him to return. He apologized but didn't try to discount my charge. It took longer for me to wait than the actual time I used the truck and that included putting gas in the truck. I heard one staff say, if he leaves again (referring to the staff who left with the truck I reserved) I'll burn this place down. I have used this location before and staff were top notch. Not on this day though.JAMES N.
The transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employeesHARVEY G. | Overall Experience
Excellent service friendly staff above and beyond will always go back to your stacion thanks for your helpCARLOS R.
The only problem was the employees had a LOT of problems with the computer systems and I had to modify my reservations several times to try to get them right. I ended up cancelling all my reservations and starting over again because either the employee or the computer system messed them up. I'm glad I had time to deal with this issue. Most people do not. Other than that, the employees were friendly and nice. The equipment was clean and in good working order.WALTER W.
El cliente no dejó un comentario.TROY D.
It's difficult to improve on what works so fantastic!WILLIAM G.
El cliente no dejó un comentario.ALBERT R.
El cliente no dejó un comentario.Leticia T.
El cliente no dejó un comentario.Darrel B.
The employees at this location in Joplin were very nice.DANIEL H.
El cliente no dejó un comentario.JOSEPH F. | Overall Experience
El cliente no dejó un comentario.AMIR A.
El cliente no dejó un comentario.GREGORY J.
The employees were very helpful!!SUMER M.
El cliente no dejó un comentario.Benjamin L.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.LISA L.
At check in take customers in order rather than letting others crowd ahead of me. More personnel available at check in. Everything else was good.HARVEY G.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.JOHNIA L.
El cliente no dejó un comentario.JENNIFER W.
Staff is very kind and helpfulnancy p. | First Impressions
El cliente no dejó un comentario.TY W.
Such an easy and smooth process both ways! Well Done UHaulMARK S.
very friendly and helpful staffPhillip P. | First Impressions
7th ave location Joplin Mo. Stop lying to customers and mischarging them then lying about who management GM told me he was not the GM and I found out he was. Then charged our staffs personal who we are moving with no approval with not even a sorry. Charging cards without their authorization was the final straw un ethical and dispectful is how I would describe this branch word travels fastCHASE F.
El cliente no dejó un comentario.HAROLD J.
El cliente no dejó un comentario.Farron F.
I arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.Justin J. | Overall Experience
El cliente no dejó un comentario.JUSTIN B.
I rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.Justin J. | First Impressions
Not exactly sure where to park trailer. More directions in the parking lot would have helped.KEVIN E.
El cliente no dejó un comentario.Jerry W.
There was confusion on me getting credit for having more gas in the tank than I needed. I thought I would get a fuel credit for having 1/4 tank more then when we picked it up.CAROLYN M.
El cliente no dejó un comentario.Genia J.
El cliente no dejó un comentario.JAYNE T.
Friendly and respectful empolyeesDALE D.
Facility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.mark R. | First Impressions
I booked a 20ft for Sunday online. Spoke to call center as well. I went to Uhaul location Saturday afternoon nobody at location. Called the 2 numbers i found. Was told that the rep several hours away from location, not coming back. Not open Sunday's anyway! Called 800 number to get resolution. Was sent to next location but only had 17ft or 26ft available. PU 17ft on Sunday 9: 05 a.m clerk wasn't really all there in the head. Keep talking to her self while she was waiting on me. I finally got my truck only to discover the gas tank was sitting on Empty. After gassing up we finally got on the road at 9: 57 a.m. this'll was the first and last time I will consider your services. Good luck!DANIEL S.
El cliente no dejó un comentario.RODNEY K.
El cliente no dejó un comentario.paul R.
Noted that the truck did seem to have a leak in the fuel tank. The location that the fuel gauge enters the take was leaking and looked like someone had tried to putty it.STEPHEN F.
El cliente no dejó un comentario.KEVIN P.
El cliente no dejó un comentario.Jana E.
El cliente no dejó un comentario.Cheryl P.
This was O.K. initially. We were told by the U-Haul clerk that if we returned the trailer 2 days early, we would receive a pro-rated refund. Well, that wasn't the case when we got to Tucson. We returned the trailer 2 days early, but we were denied a refund because the U-Haul clerk in Tucson said it applied to round trip rentals only. I'm angry & I feel like I was taken advantage of. I feel like I cannot trust U-Haul & I have no interest in using your company ever again.LISA H.
The lady that helped me was very nice & helpful.LORRIE W.
Uhaul should maintain customer history that can be viewed by rep so not has to repeat info, 8 rentals in 2 yraRICHARD C.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.Thomas Z. | First Impressions
El cliente no dejó un comentario.DOUGLAS T.
When I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.Tammy C. | First Impressions
We drive the truck 18 miles and put 2 gallon of fuel in it just to notice on the receipt that we were charged for 3 gallon of fuel. If we put no fuel in the truck we still didn't burn 3 gallon of fuel in 18 miles. Completely dishonest!!!!JAMES C.
El cliente no dejó un comentario.CHARLES B.
El cliente no dejó un comentario.ERNEST H.
Overall, no issues. The manager was very nice and helpful, his employee not as much, but that's okay. Things worked out.David M.
El cliente no dejó un comentario.Robyn M. | First Impressions
El cliente no dejó un comentario.AARON R. | First Impressions
Check-out was quick and easy! We were welcomed as we drove into the lot and the service was friendly and professional. Would definitely use this location again.Cynthia W.
El cliente no dejó un comentario.BENJAMIN H.
El cliente no dejó un comentario.AARON H.
I wasted 2 hours of my time on the trailer hitch approval on my truck. I went up there and told them that i was there for my inspection for me to pull the trailer. They asked me my year make and model i told them and they said i should be fine to tow . The information was on the rental reservation. this needs to be fixed. if a vehicle is a certain year make model and mileage on the vehicle should be plenty to say yes or no. or make it inspection the day of pickup. Then i finally get there for pickup and the trailer has no connector plug for the lights and brakes.TONY J.
El cliente no dejó un comentario.JILL S.
They didn’t have the storage unit I reserved but did find a bigger unit down the roadDEBBIE D. | Overall Experience
El cliente no dejó un comentario.Stephen S.
Amazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going inJennifer K. | First Impressions
El cliente no dejó un comentario.CAROLYN T.
El cliente no dejó un comentario.Bailey L.
El cliente no dejó un comentario.ASHLEY S.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.RUSSELL T.
El cliente no dejó un comentario.DEBBIE D.
Need better policing in the area. Jerk was driving down the center turn lane and wouldn't allow me to try to get into the site.DANNY B.
El cliente no dejó un comentario.WILLIAM Y.
El cliente no dejó un comentario.Ethan C.
El cliente no dejó un comentario.SARA W.
Super easy drop off and the gentleman came right out and unhooked my truck and sent me on my way. Easy And fast. And super nice at the pick up and drop off locations thanks guys!Taylor T.
Ryan the manager was amazing. He was so friendly and knew his stuff about the equipment. He made sure I had everything I need. He made my trip easier on me. Thank you for your kindness. It's truly appreciate it.ERIKA M.
El cliente no dejó un comentario.Haden W.
El cliente no dejó un comentario.Randy J.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.KAYLA H. | First Impressions
El cliente no dejó un comentario.JEROD D.
Very helpful !Lauren K. | First Impressions
I never moved anything inKenneth H. | Overall Experience
El cliente no dejó un comentario.BONNIE P. | First Impressions
For over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.Cassie D. | Overall Experience
The sales person who we dealt with was very nice and courteous. This was my first time renting a trailer and driving one long distance. I was having trouble with my lock for my hitch and when I asked if he could help me with it he took care of it and had it fixed in no time. Looking forward to getting a trailer from there again next year to move my son back from college.SUZETTE B.
Be sure that the gage on the gas is accurate prior to filling out the paperwork. I also was charged for 2 days and only rented it for one. It's on the paperwork.EDGAR M.
very friendly would recommend and using againSTORMI S. | First Impressions
The cuneedstomer service at this location is top notch. The trucks however BOTH need repair! One had a latch on the back so hard to latch it was a struggle and the other struggled to get up even low hills.Deborah C.
nothing seems to need improvementANDREW C.
El cliente no dejó un comentario.DARRELL A.
Excellent customer service at pick up and drop off. Honest and clear charges and transactions. Nothing hidden. So glad Uhaul established a bigger and bigger center in Joplin. Previous was small and cramped.NAVID Z.
El cliente no dejó un comentario.Randy M.
The customer service has issues doing their jobs. They didn't have my reservation in the system when I showed up. They were not up front over the fees for the deposit. Also I reset the trip mileage in the truck I used before leaving the Uhaul location. I tracked the Mileage on my phone also. I was charged for more miles than I used. I was charged for 50 miles when the actual used milage was 45 miles.GEORGE D.
El cliente no dejó un comentario.Glenna B.
El cliente no dejó un comentario.Eduardo B.
Excellent experience, placing reservation online to pickup to drop off was a smooth transition. We will use again and refer to friends/family.GEORGE L.
After hours online check in was a little confusing & time consuming. I would just recommend a more user friendly way to check in.LISA M.
El cliente no dejó un comentario.Robin J.
truck was dirty inside including cigarette butt in back which I have pictures of. so much for inspection before sending truck out to customer. very disapointingEDWARD M.
El cliente no dejó un comentario.ASHLI W.
El cliente no dejó un comentario.Robert I. | First Impressions
There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.Darren D. | First Impressions
Staff was amazing!JOHN K. | Overall Experience
El cliente no dejó un comentario.JOHN K. | First Impressions
excellent!!!Emmett B. | First Impressions
Outstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.STEPHEN D. | First Impressions
El cliente no dejó un comentario.Darren C. | Overall Experience
El cliente no dejó un comentario.dale W. | Overall Experience
El cliente no dejó un comentario.Darren C. | First Impressions
Empathetic & caring staff 🖤Crystail Y. | First Impressions
Storage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.emily f. | Overall Experience
I was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.Kallie B. | Overall Experience
We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!Mary V. | First Impressions
El cliente no dejó un comentario.shile M. | Overall Experience
They did great service for me and even worked with me when I couldn't get it back on timeJEREMY L. | First Impressions
El cliente no dejó un comentario.Miranda W. | Overall Experience
El cliente no dejó un comentario.CYNTHINA G. | Overall Experience
El cliente no dejó un comentario.Chellye D. | Overall Experience
El cliente no dejó un comentario.CYNTHINA G. | First Impressions
El cliente no dejó un comentario.Hally P. | First Impressions
El cliente no dejó un comentario.stephany m. | Overall Experience
El cliente no dejó un comentario.Doris H. | First Impressions
El cliente no dejó un comentario.AManda R. | First Impressions
I have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experienceMicheal U. | Overall Experience
El cliente no dejó un comentario.Kristina F. | Overall Experience
Sebastian was always great.Brenda S. | Overall Experience
Brad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.brenda h. | Overall Experience
The manager was there and took care changing the storage unit with out all the hassel ive had the first time.Brenda S. | Overall Experience
Staff were Very Professional and Very Helpful!! Great Job by All.....richard d. | Overall Experience
Very good people and helpful good jobMark M. | First Impressions
Customer Service was very polite and very helpfulRobert S. | First Impressions
It's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.Kristy J. | Overall Experience
Looks like a nice clean, secure storage facility. The guy that checked me in was great too.christopher d. | First Impressions
Nathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.Larry L. | First Impressions
Everything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.Genet M. | First Impressions
The staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebeRacheal D. | First Impressions
Very nice facilityEmily M. | First Impressions
Great new place, friendly staff!nichole p. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!