Customer Reviews for U-Haul Moving & Storage of Janesville

4,087 comentarios

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

All the employees are so nice here! Wonderful experience!

JILLIAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
4.0

the check in text message survey is confusing, not customer friendly . The truck was a horrible ride, and should be retired,

MELISSA N. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUKE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Everything went great

GERALD W. 
Clasificación:
5.0

the service was as smooth as I can imagine. I would not change anything.

DUANE F. 
Clasificación:
5.0

Raven had amazing custom Service

Emily T. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth J. 
Clasificación:
5.0

Loved the guy working at the time. Thanks! :)

Sarah M. 
Clasificación:
5.0

I'm not sure what the guys name that was working when we picked up and dropped off. I'll keep using this location because of this guy. Super helpful, super quick. Customer service was over the top.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
3.0

Could not give me credit on the gas I over paid. Told me I had to call corporate to get refund

JACQUELYN S. 
Clasificación:
5.0

We appreciate that they worked with us on extending our rental due to unforseen circumstances.

GEORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
3.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
5.0

Everything went well. Counter agents were great.

MATTHEW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN B. 
Clasificación:
5.0

Everything went very smoothly. The young lady who was working was excellent.

MICHAEL S. 
Clasificación:
1.0

Cody Johnson should be fired , not helpful , was rude and was not doing his job! Don't know how he got his name on door but it should be taken off . Any questions please call me at 8593933438 , I did file complaint against him and hope he's fired!!! Very unsatisfactory service.!!!! I didn't not use any of uhaul units , I went to another company! Would not recommend uhaul storage to anyone after my experience. My money was supposedly refunded but have not seen it on my credit card. Would love to discuss this with someone other than Cody Johnson please call me!!!!

Mildred H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
5.0

Raven was kick ass and super helpful.

MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY B. 
Clasificación:
5.0

Nothing excellent work

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
4.0

ive been in here multiple times and always been good experience. this time was after hours drop off

Todd R. 
Clasificación:
5.0

Both representatives that helped us were great. I only remember the gals name when we returned the truck- Raven. The gentleman that morning who checked us in was great too! Thank you! Paula

PAULA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY N. 
Clasificación:
3.0

A mess. The first time I went in there to reserve a pull behind trailer, they put in the wrong dates. So I called and got put through to someone else, who would “take care of me”. They finally got the right dates but messed up on the time. When I finally got to pick it up, they had to delete me reservation and start a whole new one. I also got the 6 pads for $5, which by the time I got home and was using them, there were only 5. So I called and they said “we'll make a note on it”, they didn't. I dropped the trailer off 17 hours early and still had to argue about the missing pad. As for the trailer itself, worked great. Pulled real nice for the distance. Queen size bed barley fit on its side though (had a 6x12)

AARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

none that I can think of.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

beth D. 
Clasificación:
1.0

Make sure if the store is open and you are st the door to walk in , that they don't shut the door in their face . Not once but twice with 2 differant doors .

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

Your employees are top notch. Friendly and professional. We've rented twice from you in the past 2 months , both being positive experiences .

GEMMA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY P. 
Clasificación:
5.0

none at this time

MICHAEL R. 
Clasificación:
5.0

Only problem I had is that I had to drive past 5 other U-Haul places to get to the one that had the truck and trailer I wanted. This had nothing to do with this location in Janesville, they were great.

stephen V. 
Clasificación:
5.0

App wasn't working for me for check in, the gal at the counter was very helpful.

RACHEL V. 
Clasificación:
4.0

The vehicle I rented was beat. No suspension, steering was sloppy, brakes were questionable. Would never rent a truck like this again.

Daniel S. 
Clasificación:
5.0

Our customer service rep Raven was professional, welcoming, and greeted me with a smile. Very impressed.

MARLENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Satwant D. 
Clasificación:
5.0

Nothing. Great customer service

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA J. 
Clasificación:
4.0

Nothing. Your employee that helped me Thursday afternoon was outstanding! He was so kind and helpful! Unfortunately, I cannot remember his name.

LORENA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reannon U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleanor C.  |  Overall Experience 
Clasificación:
4.0

Recently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.

GERBER P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
4.0

You should be able to contact other businesses that rent Uhaul trucks. This way customers don't have to rent a truck for one day and turn it in and then go to another place the next day to get a truck. This was very frustrating for me.

GLORIA P. 
Clasificación:
1.0

Ensure that when someone is doing mobile pickup, they actually have it in the system and actually have the keys in the lock box.

Cassie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

The location was great ðŸ'. The Uhaul systems that track important information are horrible.

Eric M. 
Clasificación:
5.0

I brought the 15ft truck back two days earlier because it was dangerous to drive. Noticed WAY TOO MUCH play in the steering wheel. Noticed WAY TOO MUCH play in the WAY the truck shifted gears from STOP to DRIVE. The acceleration was WAY TOO FAST. AND WITH JUST leaving the facility, I actually crossed a double line on the road. VERY difficult to handle this truck. Needs overhaul work done on steering and engine.

TRUDY K. 
Clasificación:
4.0

Availability of the 4 x 8 trailers is not good. There always seems to be a problem locating them.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
4.0

This is not a reflection on the actual location.... I tried using the mobile app for pickup since the store wasn't open for another couple hours. The app was so slow and unresponsive! I had to use the web version for pickup and that was still slow. It took over a half hour to complete the pickup process. So that was irritating. The actual location has always been great, though sometimes under-staffed. The employees treat everyone well and with their full attention.

Andrew O. 
Clasificación:
5.0

Truck was clean, but the heat did not work. Notified staff before I left the parking lot. He checked it out, wasn't the fuse. As the day warmed up, it wasn't a factor. Overall, a good experience. 3rd time using this location and never had a problem.

LORI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KERI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM JOSEPH B. 
Clasificación:
3.0

You can put a router box near the front door. It had me waiting to be approved over an hour and all because it said my location was off but I was standing at the lock boxes. Horrible pick up experience, mobile pick up not recommended unless an employee is there.

Loretta P. 
Clasificación:
1.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

The manager's customer service is amazing

LUIS H. 
Clasificación:
5.0

The online system did not work well at all, primarily because I indicated that I was going to pick up the truck during normal hours. No key was put out for me. Starting over with an in person check out took 45 minutes. It wasn't the fault of the clerk. But the process was a failure.

JOSEPH B. 
Clasificación:
3.0

Never received furniture pads that were prepaid for.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLIE G. 
Clasificación:
5.0

Nada

HONG M. 
Clasificación:
3.0

A closer location to me would've been more convenient

LAURENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

Cody was excellent. Very good customer care. I'll recommend uhaul to everyone

Debra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie G. 
Clasificación:
3.0

I was charged for a trolly and furniture pads that I did not use I want a refund immediately

Greg D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Staff was super helpful, pickup and drop off we're a breeze!

WILLIAM Z. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON V. 
Clasificación:
5.0

Everything worked out perfectly.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURIE M. 
Clasificación:
5.0

the teucks need a bit of cleaning inside.

TEODORO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hattie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
1.0

I called in attempting to rent for an additional day. The representative stated just to have back by 7 pm. I just got into a car accident that morning, and was too sore to move effectively, which is why I asked for an additional day. Due to traffic, I was 3 minutes after 7, all employees where leaving, and didn't respond to me. So, I started the return check in process, only for it to take a long time with no idea what I was doing. I got changed a second day, and if that was the case, to be billed for the extra day, and not be able to have utilized it. I had to rerent another truck!!!

APRIL M. 
Clasificación:
5.0

Michelle checked me out when I returned and was awesome! So easy and quick. I had a great overall experience. I decided to rent that morning and picked up within 20 minutes.

JODY C. 
Clasificación:
5.0

Fast service pick up and drop off

PERRY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric H.  |  First Impressions 
Clasificación:
4.0

Nice clean facility with helpful and friendly staff.

Deb B.  |  First Impressions 
Clasificación:
5.0

Very responsive and accommodating.

Cynthia V.  |  First Impressions 
Clasificación:
4.0

Fine quality

Jennifer O. | Reservación
No se han enviado comentarios para esta ubicación.

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