Customer Reviews for U-Haul Moving & Storage of Janesville

4,051 reviews

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

none that I can think of.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

beth D. 
Rating:
1.0

Make sure if the store is open and you are st the door to walk in , that they don't shut the door in their face . Not once but twice with 2 differant doors .

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Your employees are top notch. Friendly and professional. We've rented twice from you in the past 2 months , both being positive experiences .

GEMMA M. 
Rating:
3.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

none at this time

MICHAEL R. 
Rating:
5.0

Only problem I had is that I had to drive past 5 other U-Haul places to get to the one that had the truck and trailer I wanted. This had nothing to do with this location in Janesville, they were great.

stephen V. 
Rating:
5.0

App wasn't working for me for check in, the gal at the counter was very helpful.

RACHEL V. 
Rating:
4.0

The vehicle I rented was beat. No suspension, steering was sloppy, brakes were questionable. Would never rent a truck like this again.

Daniel S. 
Rating:
5.0

Our customer service rep Raven was professional, welcoming, and greeted me with a smile. Very impressed.

MARLENE B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
3.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Satwant D. 
Rating:
5.0

Nothing. Great customer service

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA J. 
Rating:
4.0

Nothing. Your employee that helped me Thursday afternoon was outstanding! He was so kind and helpful! Unfortunately, I cannot remember his name.

LORENA T. 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA K. 
Rating:
4.0

Customer did not leave a comment.

Reannon U. 
Rating:
5.0

Customer did not leave a comment.

Eleanor C.  |  Overall Experience 
Rating:
4.0

Recently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.

GERBER P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
4.0

You should be able to contact other businesses that rent Uhaul trucks. This way customers don't have to rent a truck for one day and turn it in and then go to another place the next day to get a truck. This was very frustrating for me.

GLORIA P. 
Rating:
1.0

Ensure that when someone is doing mobile pickup, they actually have it in the system and actually have the keys in the lock box.

Cassie L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

The location was great ðŸ'. The Uhaul systems that track important information are horrible.

Eric M. 
Rating:
5.0

I brought the 15ft truck back two days earlier because it was dangerous to drive. Noticed WAY TOO MUCH play in the steering wheel. Noticed WAY TOO MUCH play in the WAY the truck shifted gears from STOP to DRIVE. The acceleration was WAY TOO FAST. AND WITH JUST leaving the facility, I actually crossed a double line on the road. VERY difficult to handle this truck. Needs overhaul work done on steering and engine.

TRUDY K. 
Rating:
4.0

Availability of the 4 x 8 trailers is not good. There always seems to be a problem locating them.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

This is not a reflection on the actual location.... I tried using the mobile app for pickup since the store wasn't open for another couple hours. The app was so slow and unresponsive! I had to use the web version for pickup and that was still slow. It took over a half hour to complete the pickup process. So that was irritating. The actual location has always been great, though sometimes under-staffed. The employees treat everyone well and with their full attention.

Andrew O. 
Rating:
5.0

Truck was clean, but the heat did not work. Notified staff before I left the parking lot. He checked it out, wasn't the fuse. As the day warmed up, it wasn't a factor. Overall, a good experience. 3rd time using this location and never had a problem.

LORI G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

KERI D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOSEPH B. 
Rating:
3.0

You can put a router box near the front door. It had me waiting to be approved over an hour and all because it said my location was off but I was standing at the lock boxes. Horrible pick up experience, mobile pick up not recommended unless an employee is there.

Loretta P. 
Rating:
1.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

The manager's customer service is amazing

LUIS H. 
Rating:
5.0

The online system did not work well at all, primarily because I indicated that I was going to pick up the truck during normal hours. No key was put out for me. Starting over with an in person check out took 45 minutes. It wasn't the fault of the clerk. But the process was a failure.

JOSEPH B. 
Rating:
3.0

Never received furniture pads that were prepaid for.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

KELLIE G. 
Rating:
5.0

Nothing

HONG M. 
Rating:
3.0

A closer location to me would've been more convenient

LAURENCE S. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Cody was excellent. Very good customer care. I'll recommend uhaul to everyone

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
3.0

I was charged for a trolly and furniture pads that I did not use I want a refund immediately

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Staff was super helpful, pickup and drop off we're a breeze!

WILLIAM Z. 
Rating:
1.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

RAMON V. 
Rating:
5.0

Everything worked out perfectly.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Donald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

LAURIE M. 
Rating:
5.0

the teucks need a bit of cleaning inside.

TEODORO M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Hattie H. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

I called in attempting to rent for an additional day. The representative stated just to have back by 7 pm. I just got into a car accident that morning, and was too sore to move effectively, which is why I asked for an additional day. Due to traffic, I was 3 minutes after 7, all employees where leaving, and didn't respond to me. So, I started the return check in process, only for it to take a long time with no idea what I was doing. I got changed a second day, and if that was the case, to be billed for the extra day, and not be able to have utilized it. I had to rerent another truck!!!

APRIL M. 
Rating:
5.0

Michelle checked me out when I returned and was awesome! So easy and quick. I had a great overall experience. I decided to rent that morning and picked up within 20 minutes.

JODY C. 
Rating:
5.0

Fast service pick up and drop off

PERRY F. 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
3.0

Better customer service

stormee B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

The person who helped me at pickup at noon and drop off at 3:30 was so sweet, helpful, and delivered quick and efficient service and deserves a raise.

Austin O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
3.0

The app for checking in to get the vehicle took 30 minutes to finally get thru it so I could get the vehicle!

Brett L. 
Rating:
1.0

I reserved a 10' at a specific location then the day before I was picking it up the location changed to an hour from my original pickup . Then searched all surrounding pick up sites and not a thing available except a 20' truck still 40 min away…on top of that, the website wouldn't let me edit my pick up or drop off location for my current reservation so I had to go through a whole new reservation process. I have used Uhal several times and am very disappointed.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
3.0

TWICE my U-Haul order was unavailable. I was promised $50 credit I didn't receive which was told to me twice I'd receive it both conflicting ways…email and at pick up. Didn't get it. Insufficient check in people twice with long waits. Best condition truck so far but gas mileage was horrible.. Unless I get the credit promised I'll go elsewhere next time. Ridiculous to expect people to drive 60 miles one way to pick up a truck from another location. This online service sucks.

LAURIE M. 
Rating:
4.0

Customer did not leave a comment.

LOGAN R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

Good

Amira W.  |  Overall Experience 
Rating:
5.0

The employee that helped when we picked up and dropped off was absolutely great. I can't remember his name but because if him, we will be using Uhaul for everything in the future

JOSEPH W. 
Rating:
5.0

Staff was very friendly and helpful.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

RITA W. 
Rating:
2.0

Leaving the gas tank on EMPTY is not a good thing when you first receive the vehicle. And then asking to leave a 1/4 tank of gas when we didn't even RECEIVE that ourselves? Poor business management and customer service.

TYLER G. 
Rating:
4.0

Customer did not leave a comment.

Gracey M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

HARRY T. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Lisa Marie D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
2.0

I recently purchased a new hitch and ball. The 2" ball had a 1 1/4" shaft. The facility did not have a wrench or socket to tighten/inspect the retaining nut for the ball. I was curious how they would have inspected any customer picking up a trailer? I spent 45 min running around town to locate a 15" crescent wrench to tighten the nut before I could pick up the trailer.

David W. 
Rating:
4.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

GARTH P. 
Rating:
4.0

The staff in Janesville was very helpful and accommodated my changes in rental equipment and pickup date.

Donald W. 
Rating:
3.0

Cargo van was new, comfortable, drove well, but the cab was not cleaned well before rental.

WILLIAM Z. 
Rating:
5.0

Customer did not leave a comment.

ERIK F. 
Rating:
5.0

I tried to reserve a trailer for Saturday at the Milwaukee street location. I checked up on it and they had me pick it up in Waukesha. I had them change it back. I then got a notice that I had to pick it up in whitewater. I drove up the Milwaukee St location and straightened it out with the worker. He checked with the manager and put a note in the reservation that I would pick it up there. When I arrived for pickup the guy at the desk said I had to pick it up in whitewater. Luckily the guy I felt with earlier was there and had the trailer there for me. It is always an adventure with U haul. Whatever your systems are, they are truly fucked up. I have little confidence in your company so I make sure to double check when it's important that I get a trailer. If it wasn't for the good people at the store your company would be a total shit show. It's up to upper management to figure their shit out and get their systems in place and not to rely on the front line employees to deal with it.

FREDRICK B. 
Rating:
3.0

Reserved and paid for a 20 foot truck. On arrival they said they were out of 20 foot trucks and changed it to a 15 foot and did not give any refund.

BRIGID B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

On-site staff provided excellent service.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Eric H.  |  First Impressions 
Rating:
4.0

Nice clean facility with helpful and friendly staff.

Deb B.  |  First Impressions 
Rating:
5.0

Very responsive and accommodating.

Cynthia V.  |  First Impressions 
Rating:
4.0

Fine quality

Jennifer O.  |  Reservation 
No reviews have been submitted for this location.

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