Customer Reviews for U-Haul Moving & Storage of Jamaica

3547 comentarios

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Naphtali S. 
Clasificación:
5.0

Very polite helpful and very very professional staff.

LANCE B. 
Clasificación:
1.0

They told us to simply drop off the truck at the end of the night and apologized for the website being down the day before which caused total chaos. We dropped the truck and put the keys through the slot as directed. Then received a call three days later charging us an extra day because we didn't use the app to show the truck was returned. They didn't tell us to do that and the app was down the whole day before. So Uhaul made a mistake and charged us double the cost. You should be ashamed to do business this way.

Thomas K. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEPHEN F. 
Clasificación:
1.0

The box trucks we're well maintained and clean but coustomer service was completely useless. I was also charged for miles that was part of system error but the billing department took care of that issue with ease. Excellent telephone billing service. very bad in store coustomer service.

AHSAN S. 
Clasificación:
5.0

Just continue the immaculate customer service! Kingdom Blessings to the business and staff

CHERYLDENISE A. 
Clasificación:
5.0

Maintain the high quality of service provided by the manager and staff.

STANLEYA J H. 
Clasificación:
5.0

You you guys are the best

LORI M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SURENDRA P. 
Clasificación:
3.0

I went to location and told the agent I didn't want to go to the drop off location he was suggesting and gave the one nearest my house only to get to the drop off location and find it was still not the one they put in causing me to pay more money also while making the reservation online I'm not sure why I live on the same block with a U-Haul location but have to be sent across town to get a truck and to have to pay for those extra miles too when U-Haul could have easily given me a truck at the location at my house and have their employees get another truck from said location and bring it to the other location

RHOMANEOMIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juelz C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORVILLEADOLPHOUS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRECLYNJ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYBRANDON D. 
Clasificación:
1.0

El cliente no dejó un comentario.

BILLYE F. 
Clasificación:
5.0

Uboxes should come with a dolly atleast

JUANC V. 
Clasificación:
5.0

The person who attended me was super polite and very knowledgeable. The process for pick-up and drop off was super smooth. Would rent from this location in the future.

NELSONG JR M. 
Clasificación:
3.0

The app had alot of problems during check in

Frantz D. 
Clasificación:
5.0

Give a bottle of water

STACEYR H. 
Clasificación:
3.0

Lack customer service. Difficulty locating the office

Bhojnarine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damion H. 
Clasificación:
1.0

I returned the 10' box truck and I got changed $50 for a cleaning fee. I spoke to the Uhal personnel that checked me out and he said it was dusty. Not happy with the charge not to mention he was very rude.

paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAZELARAMJIT N. 
Clasificación:
4.0

Your insurance and cleaning charges are very high $50.00 just to clean the rear inside for your vehicle

RAJK S. 
Clasificación:
3.0

The agent was on the phone while I was trying to make the transaction.I had to remind him that he can text on the phone later when he is finish working

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandanie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED B. 
Clasificación:
1.0

no good

MARIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BICKLEYBILLIE BU B. 
Clasificación:
3.0

At the Douglas station the employees had very nasty attitude

JOSEL P. 
Clasificación:
5.0

N/C

ALSTON C. 
Clasificación:
5.0

Nothing. Everything went smooth

ALTON JR M. 
Clasificación:
4.0

Truck definitely needed work done to it. Not happy with that. Maintenance work in specific. Inside was clean. Inside was good. Truck did not run well.

TEJINDER S. 
Clasificación:
5.0

Very pleased with the efficiency of the service.

MARKANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Domingo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHUNILALL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sungsu K. 
Clasificación:
1.0

Their customer service was horrible. One employee told me to wait in the truck and she would bring the equipment. 15 minutes later she was inside helping other customers and told me to meet a different employee in the back. After walking half a block I come back and tell her no one was there. The guy was at the entrance....I was there over an hour to pick up a reservation. It shouldn't take that long.

STACEYM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JRBENJAMIN P. 
Clasificación:
1.0

i took the vehicle back clean and was charge $60 cleaning fee

NIZAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCINSTANISLAW N. 
Clasificación:
1.0

You guys are bullshit. Said something and did something else!!! Wtf!!!

SHARIFULISLAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Md I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSUENEMIAS C. 
Clasificación:
3.0

Trailer needed a bit more maintenance, was vibrating around 55 mph on the highway. And the uhaul needs more customer service representatives the line was out of the door. Other than that a good experience

Christian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHEMNARINEU S. 
Clasificación:
5.0

Nice cervice

GAZI FAIZUR R. 
Clasificación:
1.0

The 10 feet truck I requested was not brought to me. The store person asked me to pick up myself from another parking lot and gave me the key. Also, since it rained heavily in the morning, the parking lot was flooded and I asked one of the guys to help me get the van because it was parked in the flooded area of the lot. He refused to help.

MEER FARHAN IBN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRITP P. 
Clasificación:
5.0

Great service and great interactions.

Pete C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBEROSWALDO P. 
Clasificación:
2.0

The wait for picking up the vehicle even with a reservation was over 30 minutes and the drop-off process was also long. There was NO ONE outside or available when you drop off the vehicle, and you're left sitting there with NO assistance.

Lisamarie G. 
Clasificación:
3.0

Shorten the hours you have to wait even if you have reservations. It should be a line for people who have reservations and a line for people who do not. We Were on the line for 2 hours waiting and we had reservations.

Antina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMEDRAIAZ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Venice R. 
Clasificación:
2.0

The place could be more welcoming, friendly and organised.

Muhammad I. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTIANV T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GURWINDER S. 
Clasificación:
1.0

I was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.

Jackie G.  |  Online Move In 
Clasificación:
3.0

Better response to customer queries And customer experience

BRIANK W R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERROLL G. 
Clasificación:
3.0

The Van that I rented was horrible. Too overused to be on the road. Not roadworthy. I thought it was gonna break down on the highway as the exhaust never stopped backfiring. It was an awful experience with the Van.

BLESSINGAYIBIOWU D. 
Clasificación:
4.0

They take too long to look after one customer plzzz to work on that but otherwise everything is ok

ROBERTRICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARIFUDDIN A. 
Clasificación:
5.0

They are easy to access friendly great experience

Manolo P. 
Clasificación:
4.0

Do not charge $20 processing fee bc someone forget to mention they would be returning the vehicle beyond the scheduled time. I returned the vehicle intact & with more fuel than i drove out with.

ALFREDVICTOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ileta S. 
Clasificación:
1.0

Uhaul need to Have a knowledgeable person to Speak all instructions clearly and explain the procedures for renting and returning the equipment and mention all fees and taxes.. We were told the lots are open 24/7 but they fail to inform us that the return has to be completed on our phone. We had no idea what to do. We had no paperwork from them to look at. I would not recommend this company

MAHAUDEEN K. 
Clasificación:
4.0

Fix the intercoms on the 3rd floor, so when we do reach out in emergency we can actually speak to someone! Also, put in toilet paper in those bathrooms!!¡

NEOKOROR A. 
Clasificación:
4.0

Waiting time should be shorter being that everyone has appointments

ELI V. 
Clasificación:
3.0

El cliente no dejó un comentario.

EBONYA R. 
Clasificación:
5.0

Nothing to is good so far

JOSEPH G. 
Clasificación:
3.0

The van was extremely shaky and the right side mirror would not stay in place.

ANNMARIEM Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

KERN M. 
Clasificación:
5.0

Great service. Friendly staff.

Antony M. 
Clasificación:
5.0

Very nice

SURINDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
1.0

Customer service at this location was horrible the personnel didn't even bother giving me the right and fill information and didn't even bother to sow me which van was it, mind you this was my first rental in U-Haul

JIMMY M. 
Clasificación:
2.0

Truck share 24/7 was not ready the night before. When I arrived upon their opening they were unapologetic. When I got home with the truck the dolly and blankets were not in the truck as I had ordered. U-Haul customer service was very nice on the phone but only after waiting on hold for over 30 min on two separate calls. Not reliable.

KATEL T. 
Clasificación:
4.0

I would recommend that you have 1 way service at all time. I was unhappy that I had to drive back from New Jersey to New York to return back the truck.

JOLEEND T. 
Clasificación:
3.0

Truck wasn't clean and l got charged for it WRONG MOVE

OSWALD A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keisha M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOWEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAULM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUNNYRAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERTON H. 
Clasificación:
5.0

When returning vehicle that parlinh a N d V drop Hogg vehicle is. Hidiciousd I spent 1?hr driving around locating fwhere to leave three truck

PAULAMECHELLE L. 
Clasificación:
1.0

No good

TANVIR H. 
Clasificación:
3.0

El cliente no dejó un comentario.

PRINZWAYNE P. 
Clasificación:
5.0

The waiting time sometimes can be too long.

TAMICAKEZIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRNAALETHA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fritz M. 
Clasificación:
1.0

Over charged me over a car they gave me dirty.

JOSELUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul B. 
Clasificación:
1.0

They charged me an extra 74 dollars 2 times after they charged me for the rental and equipment for no reason talking about its a hold on my money but for what if i didnt even get nothing that cost 74 dollars twice at that

ALONZO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

AFRAZ M. 
Clasificación:
2.0

They charged me for a utility dolly which they never gave me, and even when I spoke to the worker who was handling my return, he kept sending me to a different individual who “yes” me to death, but didn't remove it from my bill. The first truck I received was dirty, and the passenger side wind shield wiper wasn't working (yes it was raining). Took 19 minutes to get a 2nd truck.

JOHNR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOVIEDWARD S. 
Clasificación:
5.0

I loved my experience with one of the coworkers. I had left an important item in the truck and he went out of his way to help me. I really appreciated it and it was a great service.

KHAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
3.0

It took longer than expected to find my reservation. I was assigned a locker that was occupied.

Ade O.  |  First Impressions 
Clasificación:
1.0

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  First Impressions 
Clasificación:
4.0

Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.

James U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATEQUONN B.  |  Overall Experience 
Clasificación:
1.0

I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn't understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE

Edson R.  |  Overall Experience 
Clasificación:
4.0

I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.

Andrea J.  |  Overall Experience 
Clasificación:
3.0

It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.

MARKA W.  |  Overall Experience 
Clasificación:
5.0

Monica outstanding

TIM A.  |  Overall Experience 
Clasificación:
5.0

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! ¡Gracias!

IAIN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

natasha r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS J.  |  Overall Experience 
Clasificación:
5.0

The staff were very professional and helpful, and also friendly

Gilberte J.  |  Overall Experience 
Clasificación:
4.0

The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!

Elizabeth J.  |  Overall Experience 
Clasificación:
2.0

Gracias

Jayne L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

enmanuel m.  |  Overall Experience 
Clasificación:
1.0

I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.

Suedulari S.  |  Overall Experience 
Clasificación:
2.0

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  First Impressions 
Clasificación:
5.0

I am an existing customer . Couldn't have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.

Theresa L.  |  First Impressions 
Clasificación:
5.0

very professional staff

Harold L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adarrelya P.  |  Overall Experience 
Clasificación:
5.0

The staff that helped me with my storage unit was pleasant and helpful

kenneth b.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Suedulari S.  |  First Impressions 
Clasificación:
3.0

Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.

Nicholas E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stephanie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  First Impressions 
Clasificación:
4.0

I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.

Aleah G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard W.  |  Overall Experience 
Clasificación:
5.0

They staff was very helpful

Nick R.  |  Overall Experience 
Clasificación:
3.0

Good service

TARIQUN N.  |  Overall Experience 
Clasificación:
5.0

"I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how."

ANN MARIE G.  |  Overall Experience 
Clasificación:
5.0

everyone was Amazing

MARILYNA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vishwanauth R.  |  Overall Experience 
Clasificación:
5.0

U-Haul Jamaica Nyc have figured out what many needs to take a page from. The dedication to their jobs, and the calm listening voices of the staff, exemplifies professionalism.

VADEN R.  |  Overall Experience 
Clasificación:
2.0

Charles Hampton is useless, he does not listen, I ordered boxed online and he could not find where they were. I had to request a refund. Melissa Toussaint DOES NOT know how to talk to customers she needs training. I met Darnell Gore twice he help me out and made suggestions as to what I should do even though I had to rent on two separate days and paid a little more he was EXTREMELY helpful polite and even smile, nice guy, right business attitude, he is who your company needs. He saved the day TWICE.

VADEN R.  |  First Impressions 
Clasificación:
5.0

I never have a issue besides the long lines may need more employees inside to help out. Over all everything is great manager always helps and multi task by helping the employees when help is needed.

Shanay W.  |  Overall Experience 
Clasificación:
5.0

Very convient clean well lighted and safe cameras.Thankyou greatly apreciated

Lisa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheikh I.  |  First Impressions 
Clasificación:
4.0

No complaints. Staff was quite professional (though understaffed?)

Leslie L.  |  Overall Experience 
Clasificación:
5.0

I would recommend u-haul for the services it provides in store and online to assist you with your moving or storage needs.

iris h.  |  Overall Experience 
Clasificación:
1.0

I moved out and u haul staff are still taking money out of my account. The cleaning lady that works on Friday is such a dear and she keeps the facility clean and is very helpful.

Collette J.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent, from the staff to the facility. Smooth experience 

Heidy Nicole L.  |  Overall Experience 
Clasificación:
5.0

I was happy with my choice to store with U-Haul. The price was reasonable and I had easy access I and out of the facility. I would use them again.

Linda K.  |  Overall Experience 
Clasificación:
5.0

Great I’ve used this storage facility twice and would recommend it to everyone thanks again

Samuel S.  |  Overall Experience 
Clasificación:
4.0

The staff is usually very friendly and helpful. I've never had an issue with the facility except for earlier this year. Overall my experience has been good.

SERITA J.  |  Overall Experience 
Clasificación:
5.0

Both my move in and move out was effortless. The staff was very accommodating and helpful. Gracias

Shawn B.  |  Overall Experience 
Clasificación:
5.0

This storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.

Jose D.  |  First Impressions 
Clasificación:
5.0

The staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you all

Denise R.  |  Overall Experience 
Clasificación:
5.0

Great Service

FLOYD M.  |  Overall Experience 
Clasificación:
5.0

Very present and helpful staff and management. Seems like a well-run ship.

James C.  |  First Impressions 
Clasificación:
5.0

Satisfaction

Valentin B.  |  Overall Experience 
Clasificación:
5.0

The staff was very accommodating and helpful.

ANNETTE G.  |  Overall Experience 
Clasificación:
4.0

For someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.

Jovan B.  |  Overall Experience 
Clasificación:
5.0

Thanks for your service will be back

Deloris C.  |  Overall Experience 
Clasificación:
5.0

The staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.

iris h.  |  First Impressions 
Clasificación:
5.0

Everyone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn't ask for more helpful and friendly caring staff members. I was treated great

Denise R.  |  First Impressions 
Clasificación:
1.0

the customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied

Maryjane S.  |  First Impressions 
Clasificación:
4.0

There was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Gracias

Shawn B.  |  First Impressions 
Clasificación:
1.0

I was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.

Valerie A.  |  First Impressions 
Clasificación:
5.0

Thoroughly professional. All staff is courteous and helpful.

GENEVIEVE P.  |  Overall Experience 
Clasificación:
5.0

I have been renting at this U-Haul facility for about four years it's pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all

EVETTE S.  |  Overall Experience 
Clasificación:
5.0

One of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..

Jose N.  |  Overall Experience 
Clasificación:
5.0

Thank you I will be coming back if and when I need to

Doloris C.  |  Overall Experience 
Clasificación:
5.0

Easy and simple.

Ashley M.  |  First Impressions 
Clasificación:
1.0

I had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location

LISA M.  |  First Impressions 
Clasificación:
5.0

Have some coffee and donuts. While you wait.

RAYMOND W.  |  Overall Experience 
Clasificación:
5.0

Thumbs up

Geraldine M.  |  Overall Experience 
Clasificación:
5.0

good service.

angie s.  |  First Impressions 
Clasificación:
1.0

TERRIBLE. Staff was inattentive. The process was way too long (2.5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.

Shondell B.  |  First Impressions 
Clasificación:
1.0

If I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.

VANESSA R.  |  Overall Experience 
Clasificación:
5.0

My only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.

tarina h.  |  Overall Experience 
Clasificación:
5.0

This is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.

shereen w.  |  Overall Experience 
Clasificación:
5.0

Staff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.

katia l.  |  Overall Experience 
Clasificación:
5.0

Jonathan was awesome!!!

tarina h.  |  First Impressions 
Clasificación:
4.0

Overall satisfied with my experience.

Norman A.  |  Overall Experience 
Clasificación:
5.0

Its clean and convenient near my home

Adarrelya P.  |  First Impressions 
Clasificación:
4.0

Staff is very slow.. and not very knowledgeable of whats happening

arjune s.  |  Overall Experience 
Clasificación:
2.0

It was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.

Tyler B.  |  Overall Experience 
Clasificación:
4.0

Staff were all knowledgeable and helpful

Shanny H.  |  Overall Experience 
Clasificación:
5.0

My ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.

Blair W.  |  Overall Experience 
Clasificación:
1.0

The delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.

Sherita R.  |  Overall Experience 
Clasificación:
1.0

Disgusting and nasty customers

slyvina r.  |  Overall Experience 
Clasificación:
5.0

The lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.

Annette B.  |  First Impressions 
Clasificación:
5.0

I was treated with respect every one treated me with respect

Beverly M.  |  First Impressions 
Clasificación:
4.0

EXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES

Charles O.  |  Overall Experience 
Clasificación:
5.0

More places to park your vehicle or the uhaul truck while unpacking either or.

APRIL S.  |  Overall Experience 
Clasificación:
2.0

In the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!

CONSTANCE,F L.  |  Overall Experience 
Clasificación:
1.0

Ubox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn't give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.

Kevin D.  |  Overall Experience 
Clasificación:
5.0

I'll be back

Patrick K.  |  Overall Experience 
Clasificación:
1.0

Service was very slow. Staff was very unorganized and misinformed.

Allisa O.  |  First Impressions 
Clasificación:
4.0

I'm pleased with service and units.

SHARON M.  |  Overall Experience 
Clasificación:
5.0

Good Servie

SHARON M.  |  First Impressions 
Clasificación:
5.0

Staff was patient, kniwlegable and courteous.

veronica p.  |  First Impressions 
Clasificación:
5.0

Great service. Friendly folks. Lydia is AMAZING.

Sam A.  |  Overall Experience 
Clasificación:
2.0

I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w

Duncan M.  |  First Impressions 
Clasificación:
5.0

It was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.

Samuel S.  |  First Impressions 
Clasificación:
5.0

Beyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.

joanne m. | Reservación
Clasificación:
2.0

There was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes

Eileen H.  |  Overall Experience 
Clasificación:
5.0

They where very very lenient, I appreciate your services. Thank you guy.

eguan l.  |  Overall Experience 
Clasificación:
5.0

very comfortable and clean

Anurak S.  |  Overall Experience 
Clasificación:
4.0

Access hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.

SHAH F.  |  Overall Experience 
Clasificación:
4.0

Management and staff are professional and helpful.

DAVID G.  |  Overall Experience 
Clasificación:
5.0

I did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.

TERRI B.  |  Overall Experience 
Clasificación:
3.0

Uhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.

TIWANA S.  |  Overall Experience 
Clasificación:
4.0

The communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Above average

SAKIYNA M.  |  Overall Experience 
Clasificación:
5.0

Great except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.

Wilton W.  |  Overall Experience 
Clasificación:
5.0

U-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do

Rose C.  |  Overall Experience 
Clasificación:
1.0

The managers don’t know how to deal with customers

shane v.  |  Overall Experience 
Clasificación:
5.0

Every staff member I interacted with was great and very helpful! I will be using this UHaul location again!

Scott B.  |  Overall Experience 
Clasificación:
1.0

I have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!

Jennifer P.  |  Overall Experience 
Clasificación:
5.0

Very Convenient

nathaniel c. | Reservación
Clasificación:
5.0

Excellent Customer service. help and support

susan j. | Reservación
Clasificación:
5.0

My Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!

Larry B.  |  Overall Experience 
Clasificación:
4.0

Good storage.

Opal P. | Reservación
Clasificación:
5.0

Hello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!

lashaun b.  |  Overall Experience 
Clasificación:
2.0

When I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.

Sandeep S.  |  Overall Experience 
Clasificación:
1.0

this location sucks! Go somewhere else.

Sherrise P. | Reservación
Clasificación:
5.0

I never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Gracias

michael e.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and delivered our storage box when we requested it. The service was great.

Judith m.  |  Overall Experience 
Clasificación:
5.0

The staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.

sharon s. | Reservación
Clasificación:
5.0

Kelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly

khosrow y. | Reservación
Clasificación:
4.0

Thank you and God Bless!

deborah m.  |  Overall Experience 
Clasificación:
3.0

I move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.

jermaine b.  |  Overall Experience 
Clasificación:
5.0

Thank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.

APRIL S.  |  Overall Experience 
Clasificación:
4.0

No extra comments

Roberta S.  |  Overall Experience 
Clasificación:
1.0

Are all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.

LAURA B.  |  Overall Experience 
Clasificación:
1.0

My movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.

Olivia S.  |  Overall Experience 
Clasificación:
5.0

Sean the General Manager was professional, knowledgeable and a credit to your Company.

jennifer o.  |  Overall Experience 
Clasificación:
1.0

Incredibly poor U Box experience with the worst customer service I've ever experienced.

justin s.  |  Overall Experience 
Clasificación:
4.0

The only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfied

Qiana A.  |  Overall Experience 
Clasificación:
4.0

It was a good experience. I got all my stuff and only 2 days later than originally stated.

Louise B.  |  Overall Experience 
Clasificación:
1.0

Management forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when home

MICHAEL R.  |  Overall Experience 
Clasificación:
4.0

I was disappointed with the extra lien fees within 30 days. Outrageous!

Tina T.  |  Overall Experience 
Clasificación:
4.0

The manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.

Janet G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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