Customer Reviews for U-Haul Moving & Storage of Jackson

636 comentarios

732 Old Hickory Blvd   Jackson, TN 38305

(731) 256-6932

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(731) 256-6932

732 Old Hickory Blvd
Jackson, TN 38305

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The lady working the desk when I dropped off the truck was very professional

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tulishua T.  |  Overall Experience 
Clasificación:
5.0

Very fast, friendly service. They did not waste my time.

Michael B. 
Clasificación:
5.0

Thanks for great service.

RON J. 
Clasificación:
2.0

The lady that was at the counter when I rented a U-Haul was dealing with another customer the manager I guess came out they were on their phone he was on his phone it took them a while to take care of the other lady I did not take the rental insurance the lady was nasty trying to explain to me about the insurance however Marco that guy that took the trailer and was very professional and very helping

Thomas P. 
Clasificación:
2.0

Too expensive

Cecil P. 
Clasificación:
1.0

Desk Staff was very rude and not knowledgeable about services, prices, or policies.

Laranda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria W. 
Clasificación:
5.0

Gentleman that booked my reservation and then met me when I returned vehicle was super friendly and did a great job.

kyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELIA R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
2.0

The lady that helped me was very nice to start with. Other staff members however came up and interrupted us multiple times about stuff that had nothing to do with uhaul or storage. I had ordered moving blankets… they were not ready for me when I was ready to leave. I had to wonder around two different parking areas just trying to put my key in random doors because my truck was in a totally different area then I was told. On top of everything the gas was not at the level that I was told it would be. I went back inside and requested the staff come verify the gas gage was inappropriate, was told to take a picture and I would be able to prove it later and was given no other help. I repeatedly asked the staff to come help me resolve the issue and was basically ignored. I received the text message to verify equipment 10 minutes after I left the property and when I attempted to fill it was told the link had expired.

Abe R. 
Clasificación:
3.0

More staff to assist customers

Olawale S. 
Clasificación:
3.0

The check in to obtain the truck before hours was A-W-F-U-L!!!!!!! I doubt you'll post my comments. It took an hour and it still wasn't resolved before the store actually opened. I messed up the entire schedule we had planned. I don't want to be mean but the incompetence was REMARKABLE!

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy C. 
Clasificación:
5.0

Friendly and good customer service

winnie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy D. 
Clasificación:
4.0

The truck I rented was fine but it had a busted muffler and was really loud maybe next make it less noisy.

Allen B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Elijah M. 
Clasificación:
3.0

Although it was a smooth rental I was told the fuel gauge was on 1/4 tank. This by itself is an inconvenience to the customer putting the pressure on the customer when replacing the fuel before turn in. In addition, the fuel was actually on 1/8. I had to wait in line for the clerk for another 20 minutes to resolve this. Vehicle should be rented with a full tank.

Harry S K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

I don't know of any.

CAROLYN W. 
Clasificación:
1.0

The car dolly that we rented to go from Port St. Lucie Florida to Jackson Tn was portly repaired in the past. The passenger side lights on the dolly didn't work and The wheel well was rubbing on the tire and ate a hole in the wheel well and carved a valley in the tire 2/3 of the way through the trip. The issue added a lot of extra, unneeded stress to an already stressful move. The dolly should have never been issued out at it was not legal for travel on the roads. I will never recommend UHaul again.

Frank A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Asia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
4.0

I don't know!

Obie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corlando N. 
Clasificación:
3.0

Patrons with reservations should receive what they need and not have to travel to inconvenient locations to get the truck they reserved.

LISA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
3.0

First the check in process was awful. I was Asked the same questions over and over. The women seemed like she had no clue what to do and mumbled under her breath the whole time as if she was talking to someone else. Then the truck we received was horribly maintained. The back door was wide open when we walked up to the truck. Trying to close it we figured out why it was open, the latch was lodged into the top of the trailer and the seal caught in the latch. After figuring that out we started it it sounded like a massive semi truck due to the horrible exhaust leak, my fiancé is a mechanic and even to me it was obvious. When we found these problems we immediately went to the front office and brought up these issues. The only thing they had to say was “Yeah we know, it came to us like that, we don't have anything else though.” And then walked to the back of the office. Once finished for the day and traveling a total of 24 miles we used almost 8 gallons of gas. Averaging THREE MILES TO THE GALLON! That is ridiculous considering we only took two trips to a storage unit with half full trucks. This is our first experience with U-Haul and to say it was disappointing is an understatement. Will try my hardest to NEVER use its services again.

Jessica W. 
Clasificación:
5.0

Nothing. Service was great!

CHARLES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTL JR Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
3.0

Overall the rental experience was a nightmare. Had to drive 120 miles to pickup the trailer I needed. Then the attendant filled out the rental request wrong . I was then charged more for the rental than expected. Won't be using uhaul again

BARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armani B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ozell R. 
Clasificación:
3.0

I dropped the unit off unhitched and went inside to get the ok and had to wait several minutes while he waited on other customers coming in before he gave me the clearance to go.

Jerry E. 
Clasificación:
3.0

I had to sweep the trailer out.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keesha J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Billy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma S. 
Clasificación:
1.0

Poor communication noted. First they could not find my reservation, luckily I had my email confirmation. They did not have my truck at location I booked it at. Had to drive to another location and my reservation had to be pushed back. Then I did not get the rate quoted to me at first (had to advocate for such). Upon return, I had difficulty checking it in after hours as they kept sending verification access to the wrong phone number, so I had to call wait on hold for 30-40 min to be checked in via phone. Then at the end I was charged another day when being told as long as the truck was back the same day or before open hrs. Poor service, even poorer trying to contact SOMEONE.

latonia B. 
Clasificación:
2.0

I requested to pick up in Collierville Tn. I was later assigned to Jackson Tn. That's an hour and a half away. Also selected to return to Buckhead Ga. was then reassigned to some town in Ga. 2 hours away. I made the change and returned to Buckhead. Don't even think about hitting me w some BS fee. Hold time for cust. Service is 30+ min. Not good.

Nathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvin C. 
Clasificación:
3.0

Truck had crack wind shield scraps on the side backup light cracked and missing driver side door window knob. And it stunk like cigars. However good tires and good AC.

Ronald P. 
Clasificación:
5.0

Everything was good and easy

Jimmy A. 
Clasificación:
3.0

The lady I contracted with stated that if I brought the trailer back a day early (2 day contract) I would not be charged for the second day. She stated she needed it back because she had already contracted it out. I brought the trailer back after one day (1 hr late from orginal contract) and was still charged for a full day. ???????

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon k.  |  Overall Experience 
Clasificación:
3.0

Make sure that the online associate has caught up the actual store the customer is going in so there is better communication and organization.

Lajoyce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley N. 
Clasificación:
5.0

The staff extremely nice

VANESSA L. 
Clasificación:
1.0

Janel was very rude acted as if she didn't want to be bothered with customers nor with assisting me with my Unix. Just told me the number to look for like I'm an employee that's getting paid to do her job and should know it. Failed to ask for my reservation number overall failed all forms of customer service

Andrea C. 
Clasificación:
2.0

Actually have the reservation you say we have

Devin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla L. 
Clasificación:
1.0

The process was difficult on the bank side

Michelle J. 
Clasificación:
3.0

After drop-off, this site charged my card for damages, but thus far (3 days after drop-off and two emails later) has refused to tell me what the damages are! Renter beware!

James G. 
Clasificación:
2.0

Giant water bugs were everywhere and rat traps. Poor condition of my unit.

JULIE E.  |  Overall Experience 
Clasificación:
5.0

Quick, efficient pick up and return process. Taylor was friendly, professional and helpful with our return and with securing storage as well.

Aimee E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R.  |  Overall Experience 
Clasificación:
4.0

More employees at the location on weekends to help customers

mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALICIA A. 
Clasificación:
4.0

Extraordinario servicio al cliente

Sandra E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIQUE M. 
Clasificación:
4.0

Vehicle BE-16548 Needs a front end alignment, pulls to the right, wheels balanced and rotated. Other than that the vehicle was fine. Customer service was great.

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA N. 
Clasificación:
5.0

The staff at this location is always friendly and helpful.

Clarence W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Giovonnte B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betty H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laquita N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marquessa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy W. 
Clasificación:
2.0

Reserved trailer and morning of reservation we were told there were no trailers. We had to drive from Memphis to Jackson TN which is over an hour to get a trailer. Uhaul made no attempt to help offset costs.

Tyler L. 
Clasificación:
5.0

Very pleasant experience

molly h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

U-Haul must improve your telephone communication system. I was on hold for a total of 45 minutes before I was able to talk to a person after I had a mechanical issue (battery). That is not acceptable. My strong suggestion is to either train your labor force to act like they care about the customer or to get employees that do.

JOE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH A. 
Clasificación:
3.0

Had a water leak in facility at some point. Got into unit

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demorea W. 
Clasificación:
5.0

We use this location oftenâ€"with three children in their early twenties we have had several moves lately. The staff is always polite and helpful. We recently rented two of their climate-controlled storage units for our daughter who is relocating. We are always very satisfied with the products and service at this location.

ANDREA W. 
Clasificación:
5.0

Well done!

Gorman S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather D. 
Clasificación:
1.0

Person who got my paperwork together was lazy. Didn't even care to explain where the vehicle was walked around the parking lot came back in and then was told where to go. Lazy. I'm not renting from here again. Rude attitude. Sh*tty service. Gossiping at the checkout highschool bs. No wonder there is no vehicles here. Id rather return mine to another location too! Almost done with uhaul all together.

Nicholas L. 
Clasificación:
2.0

Employees seemed like they didn't want to be there. Truck was dirty and back passenger side tire was low had to air that up myself.

Corey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tynesha D.  |  Overall Experience 
Clasificación:
5.0

In spite of strange circumstances, such as wildlife in the store, the employees handled all of my issues (like running out of space and needing another unit, needing a truck a second day, etc.) with a smile. Would use again.

Elizabeth A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH A.  |  First Impressions 
Clasificación:
3.0

Improve costumer service and cleanliness

JOHN K. 
Clasificación:
3.0

The truck was extremely dirty. There was another 10' truck that was clean right next to it, but they gave us the dirty one.

Trevin J. 
Clasificación:
2.0

We had trouble finding both a 20' truck and tow dolly at the same location. We got a quote for this location and they tried to charge almost 700 more than the quoted amount which was valid for 48 hours. The customer service girl wasnt very friendly and her supervisor tried to tell us the rates can change at any time. So we called Uhaul who found us a different truck and thought they had the dolly. The lady where we went was very sweet. But the dolly wasnt the right size. So, we had to still get the dolly from this location. The general manager was nice and made sure we had good straps. But because of the other 2 employees, i would not recommend. I would recommend the location on E Chester instead or Jessica on the 45 bypass

Brian P. 
Clasificación:
4.0

Drop off was easy

Elizabeth O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russ P. 
Clasificación:
5.0

The on line chat with the company needs to operate better. I never got a response from anyone in over 10 minutes of waiting. Everything else is great.

LARRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

elite s.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Clean place as well. I was in and out real smooth with out any questions.

Jason S. 
Clasificación:
3.0

Horrible customer service. Lazy workers

BRIDGET B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tennie L. 
Clasificación:
5.0

Great customer service!!

VIVIAN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly E. 
Clasificación:
4.0

It was dirty, and the seal had a gap on the back door where water could have come in.

Bob A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra W.  |  Overall Experience 
Clasificación:
3.0

This location post operating hrs to 7pm. I arrived at 6:52 to observe the staff closing up ( looked right at me) get in his car and leave. This was 6/1/21. This was not the same staff that checked me out on 5/30 who I would rate very high. The guy who blew me off when they were suppose to be open…I would fire

Charles M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

Needs tools to be able to flip hitches upside down. This is a common problem and seems that the center would be able to do this.

Rory W. 
Clasificación:
1.0

1st of all they didn't have the storage unit I needed for my stuff, so they gave me 2 5X5's and limited the stacking compality due to the wall in between. I could not get a hold of anyone on the 800 line (on hold for 20mins at a time & tried several times)to ask about keeping the truck longer & didn't realize the protective charge & I tought It was only 2 days late and was charged for 3 days.

PAULA M. 
Clasificación:
5.0

Had no problem glad I was able to do everything in one place.

MARIAM A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P.  |  First Impressions 
Clasificación:
4.0

They girl that helped us (Kiki?) was super helpful but she had to call her manager for help because it wouldn't let her check us in and her manager said I'm busy doing something and she said well I need your help and the manager again said I'm busy and hung up. Which was super frustrating for everyone. Kiki gets 5 stars but the manager gets 0!!! Very unprofessional.

LINCOLN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daphne E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian A.  |  First Impressions 
Clasificación:
5.0

I'm happy with everything I recieved

Michelle W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam B.  |  First Impressions 
Clasificación:
5.0

The staff explained everything about the storage, they made it easy and simple

Frankie B.  |  Overall Experience 
Clasificación:
1.0

Very very rude workers. They overcharged me on miles , I only went 5. I had to pay for 15. They didnt show me my truck, had to go outside and find it on my own. They had no utility dolly's for rent. My experience was horrible. The woman had a attitude. They were eating chick-fil-a at the desk while ringing me up.

taimone b.  |  First Impressions 
Clasificación:
5.0

Ninguno

Sandra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

debra j.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

korean h.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn k.  |  First Impressions 
Clasificación:
5.0

Treated me good have know uhaul for many years very nice place treated me good

LARRY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dennice m.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kyonn G.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Tammy P.  |  First Impressions 
Clasificación:
4.0

We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1

Martha D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew D.  |  Overall Experience 
Clasificación:
5.0

New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.

jonathan o.  |  Overall Experience 
Clasificación:
5.0

Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.

SYLATHIA T.  |  Overall Experience 
Clasificación:
5.0

Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.

Marshal M.  |  First Impressions 
Clasificación:
5.0

I would recommend friends to use this facility

Anthony M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T.  |  First Impressions 
Clasificación:
5.0

Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.

Duncan S.  |  First Impressions 
Clasificación:
5.0

Very professional

Debra T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alisa H.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

Anthony M.  |  First Impressions 
Clasificación:
4.0

Store hour should be 24 hours.....;)

phillipa b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alexis j.  |  First Impressions 
Clasificación:
5.0

I love the convenient and the prices,and how wonderful the staff that work there

lela p.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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