Had a water leak in facility at some point. Got into unitMichael B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Jackson
Jackson, TN 38305
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We use this location oftenâ€"with three children in their early twenties we have had several moves lately. The staff is always polite and helpful. We recently rented two of their climate-controlled storage units for our daughter who is relocating. We are always very satisfied with the products and service at this location.ANDREA W.
Well done!Gorman S.
El cliente no dejó un comentario.Heather D.
Person who got my paperwork together was lazy. Didn't even care to explain where the vehicle was walked around the parking lot came back in and then was told where to go. Lazy. I'm not renting from here again. Rude attitude. Sh*tty service. Gossiping at the checkout highschool bs. No wonder there is no vehicles here. Id rather return mine to another location too! Almost done with uhaul all together.Nicholas L.
Employees seemed like they didn't want to be there. Truck was dirty and back passenger side tire was low had to air that up myself.Corey P.
El cliente no dejó un comentario.Tynesha D. | Overall Experience
In spite of strange circumstances, such as wildlife in the store, the employees handled all of my issues (like running out of space and needing another unit, needing a truck a second day, etc.) with a smile. Would use again.Elizabeth A. | Overall Experience
El cliente no dejó un comentario.JACKIE N.
El cliente no dejó un comentario.ELIZABETH A. | First Impressions
Improve costumer service and cleanlinessJOHN K.
The truck was extremely dirty. There was another 10' truck that was clean right next to it, but they gave us the dirty one.Trevin J.
We had trouble finding both a 20' truck and tow dolly at the same location. We got a quote for this location and they tried to charge almost 700 more than the quoted amount which was valid for 48 hours. The customer service girl wasnt very friendly and her supervisor tried to tell us the rates can change at any time. So we called Uhaul who found us a different truck and thought they had the dolly. The lady where we went was very sweet. But the dolly wasnt the right size. So, we had to still get the dolly from this location. The general manager was nice and made sure we had good straps. But because of the other 2 employees, i would not recommend. I would recommend the location on E Chester instead or Jessica on the 45 bypassBrian P.
Drop off was easyElizabeth O.
El cliente no dejó un comentario.Russ P.
The on line chat with the company needs to operate better. I never got a response from anyone in over 10 minutes of waiting. Everything else is great.LARRY H.
El cliente no dejó un comentario.elite s. | Overall Experience
Great customer service! Clean place as well. I was in and out real smooth with out any questions.Jason S.
Horrible customer service. Lazy workersBRIDGET B.
El cliente no dejó un comentario.Jacqueline P.
El cliente no dejó un comentario.Tennie L.
Great customer service!!VIVIAN J.
El cliente no dejó un comentario.Kimberly E.
It was dirty, and the seal had a gap on the back door where water could have come in.Bob A.
El cliente no dejó un comentario.Sandra W. | Overall Experience
This location post operating hrs to 7pm. I arrived at 6:52 to observe the staff closing up ( looked right at me) get in his car and leave. This was 6/1/21. This was not the same staff that checked me out on 5/30 who I would rate very high. The guy who blew me off when they were suppose to be openâ€¦I would fireCharles M.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.Robert D.
Needs tools to be able to flip hitches upside down. This is a common problem and seems that the center would be able to do this.Rory W.
1st of all they didn't have the storage unit I needed for my stuff, so they gave me 2 5X5's and limited the stacking compality due to the wall in between. I could not get a hold of anyone on the 800 line (on hold for 20mins at a time & tried several times)to ask about keeping the truck longer & didn't realize the protective charge & I tought It was only 2 days late and was charged for 3 days.PAULA M.
Had no problem glad I was able to do everything in one place.MARIAM A. | First Impressions
El cliente no dejó un comentario.James C. | Overall Experience
El cliente no dejó un comentario.ROBERT G.
This location was great the 2 locations on Airways Blvd in Jackson TN were not open for business at the time they were suppose to beJay W.
El cliente no dejó un comentario.Joseph P. | First Impressions
They girl that helped us (Kiki?) was super helpful but she had to call her manager for help because it wouldn't let her check us in and her manager said I'm busy doing something and she said well I need your help and the manager again said I'm busy and hung up. Which was super frustrating for everyone. Kiki gets 5 stars but the manager gets 0!!! Very unprofessional.LINCOLN R. | First Impressions
El cliente no dejó un comentario.Daphne E. | First Impressions
Staff was not very helpful, we had to hook up trailer and check lights ourselves, they never left the inside of store. Younger female staff not as helpful. Everything else was great!Dawn K.
El cliente no dejó un comentario.dennice M.
It is ridiculous that you charge .99 cents per mile. I only used your services b/c Budget Truck Rental was sold out. I will never rent another truck from U-Haul again. Lower your prices!!!!!SYLVIA H.
El cliente no dejó un comentario.Brian A. | First Impressions
I'm happy with everything I recievedMichelle W. | First Impressions
El cliente no dejó un comentario.Clinton N. | Overall Experience
El cliente no dejó un comentario.Pam B. | First Impressions
Maybe a customer service rep to walk outside and go over the vehicle with you before you actually left in it.Christopher B.
The staff explained everything about the storage, they made it easy and simpleFrankie B. | Overall Experience
El cliente no dejó un comentario.Dustin R.
Beware of hidden holds placed on your card. They will charge you full price but leave a large hold on your account for weeks. Does not matter who you speak with they will not fix it. They won't tell you about it, they act ignorant and your the one that suffers.Keith S.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.LARRY M.
The person I dealt with was not helpful at all. She wouldn't come out to the truck to get me checked in. I had to leave it and they said they would email me a receipt later. Well, they did - with more charges! I turned in the truck with all the equipment and with the same amount of gas as when I rented it. I am unable to talk to anyone (unless I want to wait on the phone for 45 mins) so I don't know why I'm being charged almost $100 more, on top of the $1100 I already paid!STEVEN D.
El cliente no dejó un comentario.SIMEON M.
El cliente no dejó un comentario.Tamera G.
El cliente no dejó un comentario.Kathleen S.
Everything went very smoothly from start to the end... thank you !Deborah C.
It took an average of 30 minutes each time I called uhaul to get someone on the phone. Only the 3rd time was I able to get information about adding a second driver to my trip. The 2 previously had given wrong info saying that the 2nd driver had to be physically present to present their driver's license at time of rental.. On returning my van the attendant was not present in the store area for over 30 minutes while customers waited. Only 1 employee on site for enormous facility. After another 30 minute wait on hold your corporate call center was able to contact him so that he came to the desk from the warehouse area. You are understaffed and your people are not properly trained.Billy B.
2nd terrible experience here since February. The employees are just breathing bodies who care nothing about customers or customer service. They do love their phones though. First time i finally had to get 1-800 to help me return a trailer after almost on hour of dealing with an incompetent employee. This time Equipment in bad shape-could not get trailer hitch to drop onto ball properly. Employee no help. We Went to another trailer on the lot and it worked fine. She refused to give us that one ... because it was â€œ reservedâ€ for another day. Need to be concerned about customer today and work to fix the other later. I had a reservation too and expected working equipment. On our own, we worked on fixing your equipment because we had to have a trailer then and all other places closed. After all the problems i should have at least received a discount. Terrible employees, terrible service and this was the same for most of the others i watched her deal with.SUZANNE A.
Very very rude workers. They overcharged me on miles , I only went 5. I had to pay for 15. They didnt show me my truck, had to go outside and find it on my own. They had no utility dolly's for rent. My experience was horrible. The woman had a attitude. They were eating chick-fil-a at the desk while ringing me up.taimone b. | First Impressions
The truck was in terrible shape - badly dented and scratched, broken windshield, broken door handle, and smelled like a dorm room in the cargo area. I ordered a furniture dolly with my truck. I was never directed to pick one up from any other person, so I assumed it was in the truck. I arrived home and it wasn't inside. When I went back to get one, the attendant said this location didn't provide them. I was disappointed, but also upset I was charged for it.Bryan W.
When I came to pick up my dolly they did not have the one I reserved, so this needs to be addressed when people are requesting a reservation over the phone.Nakia H.
NingunoSandra W. | First Impressions
staff need to be friendlier - I spoke to one lady and didn't speak back for a while then she said she would get someone to help unload the trailer and the lady who helped me was very nice, helpful and pleasant. She was the smaller of the 2 ladiesKaren G.
El cliente no dejó un comentario.debra j. | Overall Experience
I will continue to use this U-Haul office and recommend it to others.Timothy W.
El cliente no dejó un comentario.DIANNA H.
Store did not open at 9 as posted. Plus that's when I made reservation for which put me already behind and caused me to return truck late. Not a great experience.HAROLD C.
El cliente no dejó un comentario.Gwendolyn H.
El cliente no dejó un comentario.NAQESHA G.
We rented a dozen moving pads and were told to get a package of same from a bin. It turned out that there were only 6 pads in one package which we only found out when we opened them. It was too late to go back for another package.STEPHEN C.
It was completely ridiculous and a major inconvenience that there was no backup plan/paper system with the system being down on 4/18/21. I had family drive 4 hours to help me and it put us in a bind. This makes me not want to use uhaul in the future and definitely would not recommend uhaul!Jana S.
Provide a friendlier staff member. She was extremely rude and very short at pick up and return. At pick up she handed me the key and said "your truck is outside" she did not do a walk around which is supposed to happen. The paperwork said the tank was full and it was not. I drove 29 miles and the truck help $30 in gas. That shows there is no way the truck was on full. But since there was no walk around at pick up i have no way to prove it. At return the sign on the canopy says to remain in vehicle for inspection. The same female came out said are you returning. I responded "yes" she said did you pay with a card? I said "yes" she said just leave i will get it later. I have a problem with this because once again if she had charged me with any damage. I was already gone and no way to defend the charges. I was very disappointed in the customer service at this location!John W.
Make sure gas tank is not empty when I pick up the truck.JOHN B.
El cliente no dejó un comentario.Theodore N.
Yall was great with serviceATTACHE J.
Perfect experience! I've used u-haul many times over the years but this was hands down the best experience I've had from start to finish. Incredibly friendly and helpful employees. A+DANIEL P.
Everything was good.ross H.
Nothing everything was perfectShelia J.
El cliente no dejó un comentario.Monique A.
El cliente no dejó un comentario.marquita H.
Make sure to check gas levels for accuracy.Terry R.
Need some strong person here to help the elderly with taking the trailer off. Very difficult for a 68 year old to lift and move the trailer.Timothy B.
El cliente no dejó un comentario.DALTON T.
Worked and cleared up drop off specsRICK P.
El cliente no dejó un comentario.Jesse P.
El cliente no dejó un comentario.CHRISTOPHER A.
This location is a busy one. I stood in front of the counter for several minutes with multiple people behind the counter but only one person was helping customers. No one said a word to me or any customer until they were ready for us to step forward. Acknowledgement of the customers and opening other lines would be a big service.Daniel R.
El cliente no dejó un comentario.jamie K.
El cliente no dejó un comentario.korean h. | Online Move In
El cliente no dejó un comentario.Kevin S.
We had wonderful customer service both while renting the truck and in returning it! Sharon was especially helpful as we were in a difficult time constraint.David C.
El cliente no dejó un comentario.CHASITY W.
El cliente no dejó un comentario.KARLA A.
El cliente no dejó un comentario.dawn k. | First Impressions
El cliente no dejó un comentario.Riley S.
Treated me good have know uhaul for many years very nice place treated me goodLARRY H. | First Impressions
El cliente no dejó un comentario.Jessalyn M.
I have nothing negative to say about U-Haul. I have always had a positive experience. GraciasSonia B.
Fast and courteous servicePELVISE R.
El cliente no dejó un comentario.KEVIN W.
Needed more help in the store. There was only one person working and I had to wait longer than I should have had too to get the trailer hooked up. Other than that it was good.Cindy P.
Excellent service while I was in a crisis moment and having a melt down because movers didn't show up. Was able to extend rental, etc. Excellent staff answered all questions by phone and in person. Cannot say enough good things about my experience with the Jackson staff at Old Hickory location.BOBO R.
El cliente no dejó un comentario.Doyle L.
El cliente no dejó un comentario.dennice m. | First Impressions
The man that checked me out had a bad attitude but it was fast and easy to get.Alexandra C.
El cliente no dejó un comentario.Carey B.
Better service from management. The current manager was very rude and of no help at all. She stood there eating at the register area talking to me in a tone as if I was bothering her and talking to me and a in calling phone customers at the same time. I was trying to check in my truck rental and ask to see how much gas I needed to get the truck back at the correct level. She informed me she already checked me in and no one had even che kes the truck or had the key back in their possession. She's beyond rude and you cant put everyone everywhere. She is not managing material by far. You should rethink her position and there were more customer complaints that day than mine.SHANDRICA M.
El cliente no dejó un comentario.Kyonn G. | First Impressions
El cliente no dejó un comentario.Christina J.
Overall It was good except it cost me 500 dollars to use it for 24hrs which Is insane .i will not b using them again either..Devon S.
Big place right off main road.SCOTT O.
Excellent customer serviceTammy P. | First Impressions
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.JOHN M.
I waited on hold for over 2 hrs in the span of 3 calls and it made me lose my job i needed the truck for. I wont be using uhaul again unless i get a discountJohn S.
Make sure the person working there knows what they are doingPatrick C.
El cliente no dejó un comentario.CHRISTOPHER B.
El cliente no dejó un comentario.STEVEN M.
El cliente no dejó un comentario.AALIYAH M.
Very nice! It is so quick and easy! So friendly!BARBARA S.
El cliente no dejó un comentario.Mattie H.
Nothing???? The two young ladies who worked on Saturday they was friendly and super helpfulVeronica B.
El cliente no dejó un comentario.RODERICK R.
El cliente no dejó un comentario.SHILONDA B.
El cliente no dejó un comentario.SAMONE H.
We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1Martha D. | First Impressions
El cliente no dejó un comentario.Charles B. | Overall Experience
El cliente no dejó un comentario.Andrew D. | Overall Experience
New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.jonathan o. | Overall Experience
Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.SYLATHIA T. | Overall Experience
Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.Marshal M. | First Impressions
I would recommend friends to use this facilityAnthony M. | Overall Experience
El cliente no dejó un comentario.Pam L. | First Impressions
El cliente no dejó un comentario.Eric T. | First Impressions
Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.Duncan S. | First Impressions
Very professionalDebra T. | Overall Experience
El cliente no dejó un comentario.alisa H. | Overall Experience
Very satisfiedAnthony M. | First Impressions
Very rude and unprofessional staff.Alana D. | Overall Experience
Store hour should be 24 hours.....;)phillipa b. | First Impressions
El cliente no dejó un comentario.alexis j. | First Impressions
I love the convenient and the prices,and how wonderful the staff that work therelela p. | First Impressions
El cliente no dejó un comentario.Netanya N. | Overall Experience
We cleaned out the storage unit before the beginning of the next month and Was still charged for an whole months rent that we did not use. They also added a late fee of $20 which should not have been charged as they had our info on file and auto drafted this charge so it was not our fault they overdrafted it late. The manager was rude and would not refund my husband even the late fee they charged. We will not use the storage facility at this location again in the future and will not recommend it to friends because of the poor customer service.lashon h. | Overall Experience
El cliente no dejó un comentario.Alana D. | First Impressions
El cliente no dejó un comentario.willette h. | Overall Experience
Servicios adicionales en esta ubicación
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