Customer Reviews for U-Haul Moving & Storage of Jackson

504 comentarios

732 Old Hickory Blvd   Jackson, TN 38305

(731) 256-6932

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(731) 256-6932

732 Old Hickory Blvd
Jackson, TN 38305

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Brian A.  |  First Impressions 
Clasificación:
5.0

I'm happy with everything I recieved

Michelle W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam B.  |  First Impressions 
Clasificación:
5.0

Maybe a customer service rep to walk outside and go over the vehicle with you before you actually left in it.

Christopher B. 
Clasificación:
5.0

The staff explained everything about the storage, they made it easy and simple

Frankie B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dustin R. 
Clasificación:
1.0

Beware of hidden holds placed on your card. They will charge you full price but leave a large hold on your account for weeks. Does not matter who you speak with they will not fix it. They won't tell you about it, they act ignorant and your the one that suffers.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY M. 
Clasificación:
1.0

The person I dealt with was not helpful at all. She wouldn't come out to the truck to get me checked in. I had to leave it and they said they would email me a receipt later. Well, they did - with more charges! I turned in the truck with all the equipment and with the same amount of gas as when I rented it. I am unable to talk to anyone (unless I want to wait on the phone for 45 mins) so I don't know why I'm being charged almost $100 more, on top of the $1100 I already paid!

STEVEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMEON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamera G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
5.0

Everything went very smoothly from start to the end... thank you !

Deborah C. 
Clasificación:
3.0

It took an average of 30 minutes each time I called uhaul to get someone on the phone. Only the 3rd time was I able to get information about adding a second driver to my trip. The 2 previously had given wrong info saying that the 2nd driver had to be physically present to present their driver's license at time of rental.. On returning my van the attendant was not present in the store area for over 30 minutes while customers waited. Only 1 employee on site for enormous facility. After another 30 minute wait on hold your corporate call center was able to contact him so that he came to the desk from the warehouse area. You are understaffed and your people are not properly trained.

Billy B. 
Clasificación:
1.0

2nd terrible experience here since February. The employees are just breathing bodies who care nothing about customers or customer service. They do love their phones though. First time i finally had to get 1-800 to help me return a trailer after almost on hour of dealing with an incompetent employee. This time Equipment in bad shape-could not get trailer hitch to drop onto ball properly. Employee no help. We Went to another trailer on the lot and it worked fine. She refused to give us that one ... because it was “ reserved” for another day. Need to be concerned about customer today and work to fix the other later. I had a reservation too and expected working equipment. On our own, we worked on fixing your equipment because we had to have a trailer then and all other places closed. After all the problems i should have at least received a discount. Terrible employees, terrible service and this was the same for most of the others i watched her deal with.

SUZANNE A. 
Clasificación:
1.0

Very very rude workers. They overcharged me on miles , I only went 5. I had to pay for 15. They didnt show me my truck, had to go outside and find it on my own. They had no utility dolly's for rent. My experience was horrible. The woman had a attitude. They were eating chick-fil-a at the desk while ringing me up.

taimone b.  |  First Impressions 
Clasificación:
3.0

The truck was in terrible shape - badly dented and scratched, broken windshield, broken door handle, and smelled like a dorm room in the cargo area. I ordered a furniture dolly with my truck. I was never directed to pick one up from any other person, so I assumed it was in the truck. I arrived home and it wasn't inside. When I went back to get one, the attendant said this location didn't provide them. I was disappointed, but also upset I was charged for it.

Bryan W. 
Clasificación:
3.0

When I came to pick up my dolly they did not have the one I reserved, so this needs to be addressed when people are requesting a reservation over the phone.

Nakia H. 
Clasificación:
5.0

Ninguno

Sandra W.  |  First Impressions 
Clasificación:
5.0

staff need to be friendlier - I spoke to one lady and didn't speak back for a while then she said she would get someone to help unload the trailer and the lady who helped me was very nice, helpful and pleasant. She was the smaller of the 2 ladies

Karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra j.  |  Overall Experience 
Clasificación:
5.0

I will continue to use this U-Haul office and recommend it to others.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNA H. 
Clasificación:
4.0

Store did not open at 9 as posted. Plus that's when I made reservation for which put me already behind and caused me to return truck late. Not a great experience.

HAROLD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAQESHA G. 
Clasificación:
5.0

We rented a dozen moving pads and were told to get a package of same from a bin. It turned out that there were only 6 pads in one package which we only found out when we opened them. It was too late to go back for another package.

STEPHEN C. 
Clasificación:
3.0

It was completely ridiculous and a major inconvenience that there was no backup plan/paper system with the system being down on 4/18/21. I had family drive 4 hours to help me and it put us in a bind. This makes me not want to use uhaul in the future and definitely would not recommend uhaul!

Jana S. 
Clasificación:
3.0

Provide a friendlier staff member. She was extremely rude and very short at pick up and return. At pick up she handed me the key and said "your truck is outside" she did not do a walk around which is supposed to happen. The paperwork said the tank was full and it was not. I drove 29 miles and the truck help $30 in gas. That shows there is no way the truck was on full. But since there was no walk around at pick up i have no way to prove it. At return the sign on the canopy says to remain in vehicle for inspection. The same female came out said are you returning. I responded "yes" she said did you pay with a card? I said "yes" she said just leave i will get it later. I have a problem with this because once again if she had charged me with any damage. I was already gone and no way to defend the charges. I was very disappointed in the customer service at this location!

John W. 
Clasificación:
3.0

Make sure gas tank is not empty when I pick up the truck.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore N. 
Clasificación:
5.0

Yall was great with service

ATTACHE J. 
Clasificación:
5.0

Perfect experience! I've used u-haul many times over the years but this was hands down the best experience I've had from start to finish. Incredibly friendly and helpful employees. A+

DANIEL P. 
Clasificación:
4.0

Everything was good.

ross H. 
Clasificación:
5.0

Nothing everything was perfect

Shelia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique A. 
Clasificación:
4.0

El cliente no dejó un comentario.

marquita H. 
Clasificación:
3.0

Make sure to check gas levels for accuracy.

Terry R. 
Clasificación:
5.0

Need some strong person here to help the elderly with taking the trailer off. Very difficult for a 68 year old to lift and move the trailer.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON T. 
Clasificación:
5.0

Worked and cleared up drop off specs

RICK P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
5.0

This location is a busy one. I stood in front of the counter for several minutes with multiple people behind the counter but only one person was helping customers. No one said a word to me or any customer until they were ready for us to step forward. Acknowledgement of the customers and opening other lines would be a big service.

Daniel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

jamie K. 
Clasificación:
1.0

El cliente no dejó un comentario.

korean h.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

We had wonderful customer service both while renting the truck and in returning it! Sharon was especially helpful as we were in a difficult time constraint.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASITY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley S. 
Clasificación:
5.0

Treated me good have know uhaul for many years very nice place treated me good

LARRY H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessalyn M. 
Clasificación:
5.0

I have nothing negative to say about U-Haul. I have always had a positive experience. Gracias

Sonia B. 
Clasificación:
5.0

Fast and courteous service

PELVISE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
4.0

Needed more help in the store. There was only one person working and I had to wait longer than I should have had too to get the trailer hooked up. Other than that it was good.

Cindy P. 
Clasificación:
5.0

Excellent service while I was in a crisis moment and having a melt down because movers didn't show up. Was able to extend rental, etc. Excellent staff answered all questions by phone and in person. Cannot say enough good things about my experience with the Jackson staff at Old Hickory location.

BOBO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doyle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennice m.  |  First Impressions 
Clasificación:
3.0

The man that checked me out had a bad attitude but it was fast and easy to get.

Alexandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey B. 
Clasificación:
1.0

Better service from management. The current manager was very rude and of no help at all. She stood there eating at the register area talking to me in a tone as if I was bothering her and talking to me and a in calling phone customers at the same time. I was trying to check in my truck rental and ask to see how much gas I needed to get the truck back at the correct level. She informed me she already checked me in and no one had even che kes the truck or had the key back in their possession. She's beyond rude and you cant put everyone everywhere. She is not managing material by far. You should rethink her position and there were more customer complaints that day than mine.

SHANDRICA M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kyonn G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina J. 
Clasificación:
3.0

Overall It was good except it cost me 500 dollars to use it for 24hrs which Is insane .i will not b using them again either..

Devon S. 
Clasificación:
4.0

Big place right off main road.

SCOTT O. 
Clasificación:
5.0

Excellent customer service

Tammy P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

I waited on hold for over 2 hrs in the span of 3 calls and it made me lose my job i needed the truck for. I wont be using uhaul again unless i get a discount

John S. 
Clasificación:
1.0

Make sure the person working there knows what they are doing

Patrick C. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

AALIYAH M. 
Clasificación:
5.0

Very nice! It is so quick and easy! So friendly!

BARBARA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mattie H. 
Clasificación:
5.0

Nothing???? The two young ladies who worked on Saturday they was friendly and super helpful

Veronica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK R. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHILONDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMONE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNIE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caitlin R. 
Clasificación:
5.0

The customer service representative that assisted me was very professional and knowledgeable. Despite her PC locking up, customers coming in non-stop, and my visible frustration that I did not get there on time (due to circumstances beyond my control), she stayed calm, cool and collective. She found me another truck and explained the situation. She was polite and helpful. Gracias.

MARIA V. 
Clasificación:
4.0

We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1

Martha D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly

elite S. 
Clasificación:
5.0

Nothing at all everything is good

JAMES P. 
Clasificación:
5.0

The manager was very friendly and knowledgeable.

Joel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Original pick up location was on Airways Blvd in Jackson, TN. Had scheduled for in person rental and fully expected a LIVE person to assist in rental as in past (except with masks). Rather, unpleasantly surprised, with locked door and a phone number AND no prepared Truck. In end, central dispatch, did refer me to another location. In mx, I lost about an hour or two of moving time and a very unfavorable impression of U-Haul, since the pick-up is the face of the company. Someone needs to look at the process at this location and fix it. I will use you again as last resort, but this has left a bad taste in my mouth.

PENN J. 
Clasificación:
5.0

Don't change a thing

keith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRISH B. 
Clasificación:
5.0

As expected.

Richard J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew D.  |  Overall Experience 
Clasificación:
3.0

Not very personable

Charles B. 
Clasificación:
5.0

More staff..

John B. 
Clasificación:
5.0

New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.

jonathan o.  |  Overall Experience 
Clasificación:
5.0

Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.

SYLATHIA T.  |  Overall Experience 
Clasificación:
5.0

Absolutely the best Uhaul experience I have ever had. Highly recommend this location.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Theodore G. 
Clasificación:
2.0

I don't know whose fault this was really but I was sent to three different locations until I finally got a truck that was extremely big and I requested a small truck. I was reimbursed for my trouble but then they charged me for gas and I had to get reimbursed for that as well because thankfully I took a picture of the gas hand in the parking lot before I left with the truck.

Angela M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimaya J. 
Clasificación:
2.0

The dolly ordered wasn't available which delayed the pick up process.

Robert M. 
Clasificación:
5.0

Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.

Marshal M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan K. 
Clasificación:
2.0

Did not get the pads I requested and got charged for. Notified site twice that I didn't get them but no adjusyhas been made.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ansian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lannie N. 
Clasificación:
5.0

I would recommend friends to use this facility

Anthony M.  |  Overall Experience 
Clasificación:
4.0

The initial trailer had a messed up door, wouldn't close. The employee did a good job setting me up w another trailer.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T.  |  First Impressions 
Clasificación:
5.0

Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.

Duncan S.  |  First Impressions 
Clasificación:
5.0

Very professional

Debra T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alisa H.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

Anthony M.  |  First Impressions 
Clasificación:
1.0

Very rude and unprofessional staff.

Alana D.  |  Overall Experience 
Clasificación:
4.0

Store hour should be 24 hours.....;)

phillipa b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alexis j.  |  First Impressions 
Clasificación:
5.0

I love the convenient and the prices,and how wonderful the staff that work there

lela p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Netanya N.  |  Overall Experience 
Clasificación:
1.0

We cleaned out the storage unit before the beginning of the next month and Was still charged for an whole months rent that we did not use. They also added a late fee of $20 which should not have been charged as they had our info on file and auto drafted this charge so it was not our fault they overdrafted it late. The manager was rude and would not refund my husband even the late fee they charged. We will not use the storage facility at this location again in the future and will not recommend it to friends because of the poor customer service.

lashon h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alana D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

willette h.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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