Customer Reviews for U-Haul Moving & Storage of Inglewood

Rating:

5.0

Very friendly crew checking in the trucks.

Rating:

5.0

Staff was super friendly.

Rating:

5.0

All employees are so kind and amazing here!

Rating:

3.0

I would only recommend because the kid on the yard was special. I think his name was Delroy. Such a good guy. Very genuine and professional. The girl at the counter has an attitude and terrible customer service. Extremely tacky and unprofessional. No etiquette at all. The windows on the truck were very dirty.

Rating:

3.0

Overcharged me for mileage and fuel. Will not refund me for it.

Rating:

4.0

The hook up people was very professional

Rating:

4.0

The whole reservation process that can be done online with a credit card needs to be synchronized so you dont have to start the process all over again once you get to the store. There needs to be an express type checkout if you reserve online. It seems like everytime I do a reservation online, I start over again at the store.

Rating:

5.0

Everything was good, truck clean and in good condition. RECOMMEND 👍🏾

Rating:

3.0

I selected no, but it's a maybe. Not sure if I would recommend this location to a friend. They seemed bothered by my presence and not very attentive. They were short with me when I talked to them on the phone and in the store, like I was a bother to be there. Perhaps they are just busy and feeling overwhelmed.

Rating:

4.0

I believe installer forgot to reinstall driver side cover

Rating:

5.0

The best customer service ever!! Drop off and pick up phenomenal. Extremely pleasant and helpful. Love this location

Rating:

5.0

They were awesome. Super helpful and kind.

Rating:

5.0

Dealt with Frankie, he was great! However I did rent a 6x12 with ramp trailer and didn't know the ramp was only 5 foot wide. Had to bring back about 90 min later and the store manager would not help transfer the fee over to a different piece of equipment. Was renting on the pretext the trailer ramp was close to 6 feet wide not a foot smaller, it seemed that the manager was more worried about making money then seeing the issue at hand and maybe have me pay the difference not look to make more money off of me. Also on return the yard clerk was having to spend time running off transients from the lot than helping customers, not his fault but was not a comfortable situation.

Rating:

4.0

Car smelled terrible

Rating:

5.0

Amazing . Great customer service

Rating:

5.0

The staff is always precise like a pit crew on a great race team they give me in an out with the truck and trailer and I could return it. No problem and get on my way.

Rating:

5.0

They always give me in an out in a quick and friendly manner. They also send me off with the proper equipment I need so that I don't need to get some thing like a dolly later on.

Rating:

5.0

Outstanding help from everyone there.

Rating:

1.0

The line was long, and it was very slow, and no one acknowledged the customers until it was your time to be seen. I was not informed on the process to check in the vehicle after hours and was charged double even though I asked. When I called to question why I was charged double, no one answered the phone all day! I had to go back up there to be told, "oh well there are signs". When people are moving and have a billion things on their mind, they are not looking for signs when they could have been told when asked what the process is for bringing back the vehicle after hours. Even if it was a simple, "oh make sure you 'check in' the vehicle, the signs are posted if you are not sure what to do". The tire light was on on the vehicle when I got in to take it and I didn't have time to go back and even bother to let them know, I just took a picture and I had to take it anyway because I had time restraints and I had already been in line for too long. Poor customer service all around.

Rating:

3.0

Office was great, staff was great, the geographic location leaves a little to be desired but it is probably par for the area - this is coming from someone renting a van for a one way move from out of town. Employee I worked with was clear, concise, competent, and a pleasure to work with. Thx!

Rating:

5.0

I have a great experience. All the two female associates were awesome and really understood there job. Will definitely go back if I need another rental

Rating:

5.0

The customer service was amazing, both the young lady inside and outside where so wonderful. I felt very well taken care of. Above and beyond service, excellent work 👏 👌 👍 🙌🏾

Rating:

3.0

The vehicle was dirty it had a big swath of painters tape stuck to the windshield and there is no parking at this facility

Rating:

1.0

The truck broke down. Every time I shut it off it would not restart without jumping it!

Rating:

1.0

I had reserved a cargo van, but was given a 10 foot truck (which is more expensive) even though there was a cargo van parked outside the location the entire day. The back of the truck was locked with a lock for which I was not given a key, so once I got to my loading location I could not get into it. I therefor had to drive to a different U-haul location and have them open it for me. All this added millage to the truck which again made it more expensive. I will not be renting from this location again.

Rating:

4.0

Bit of a wait

Rating:

4.0

I was charged extra for gas even though I returned it with more gas then I received. Very inconvenient.

Rating:

2.0

Installer ordered the wrong wire and then wanted me to come back another time to complete the job so instead of a $750 job I only end up getting a $450 job and never went back to complete the rest. also installer took my car keys home with him, and he did not pay attention to detail, every screw cap he took off he never put the cap back

Rating:

3.0

I made certain that I scheduled pickup during a time when there was a live person. We were supposed to get a van, but no one returned any so we got a pickup truck. The rep we met with gave us a truck with half a tank of gas and said since we did not get what we reserved that we would not have to fill it back up because we we only going to be local. However when we dropped it off the rep said we used 1/4 tank of gas and we were getting charged over $90 dollars and then told us that we were getting a weekend adjustment charge per mile because it's more expensive on the weekends. Not one person said that. I spoke to 3 representatives over the phone and the in person when we picked it up. This was a terrible experience and was complete ripped off. I could have rented the same pickup from Enterprise and only paid $100 for the 2 days. I will post my review on yelp for others to understand my experience.

Rating:

5.0

Great service . Gertrude was fantastic. I will utilize this U-Haul equipment again.

Rating:

5.0

staff was helpful and friendly made this a very easy process and great experience

Rating:

4.0

There was not enough help. Wait time was very long.

Rating:

1.0

The trailer had a bald tire that failed after 50 miles on the freeway. Luckily I wasn't killed while waiting 45 minutes for help

Rating:

5.0

John was very helpful and professional. He took the time to make sure I knew exactly what was done and how to use the equipment. Answered all of my questions

Rating:

5.0

Tap.to.pay

Rating:

1.0

Very poor customer service. Will never return.

Rating:

5.0

you do what needs to be done there.

Rating:

5.0

Fantastic! One note: The 9' van that I used had a check rear tire pressure warning, which was explained to me as just because the tires aren't all of the same manufacturer. I had no issues, but it was a bit alarming at first, and I would recommend letting people know in advance, or fixing the issue. Regardless, I would definitely recommend this location to anyone looking for a rental truck or van in the area.

Rating:

4.0

N/a

Rating:

2.0

Representative would not give me the opportunity to fill the gas tank to the exact level at purchase he ran my card without giving me the option of retuning to the gas station i was very upset about the situation and the air conditioner did not work

Rating:

5.0

Friendly, knowledgeable staff. Seamless experience. Will be using them again!

Rating:

3.0

Obviously, the antenna thing on the top of the Van was broken when I took it but I did not notice it and I did get the insurance but you still charged me another $147 on top of the insurance to replace it when I did not go over or under anything, nothing at all if it was. Broken it was broken when I got it. And you guys missed it the first time around when someone brought it back broken. So no I will not recommend you guys and I will never go there again.

Rating:

4.0

Staff is great. At times bit scattered due to how busy it gets. Accommodations go to the wind. But always always courteous.

Rating:

5.0

Honestly the best u haul I have been to and amazing employees

Rating:

4.0

More workers at desk

Rating:

5.0

For me everything is ok no issues, the manager Daniel and his team they're the best.

Rating:

5.0

For me everything is ok no issues, the manager Daniel and his team they're the best.

Rating:

5.0

This location is the best. The staff is very polite, knowledgeable, and helpful! We went out of our way to come to this location. Just keep giving the same service Thank you C Tashi

Rating:

3.0

rental had cockroaches

Rating:

4.0

I was originally given a drop off location that doesn't exist. Thank goodness this location finally accepted my drop off.

Rating:

5.0

Courteous

Rating:

1.0

Cargo Van I rented had a major electronic malfunction: Open door light sensor was broken and always stayed on. The van could not be locked. When I told the employee who checked me in he said the van had been in that condition for over a month. I had to street park it overnight and someone slept in it.

Rating:

5.0

Superb…very polite & professional

Rating:

2.0

Prices are way too high for those tiny spaces

Rating:

5.0

The staff was amazing and the facilities were great as well. Left my stuff there for almost 9 years with no problems.

Rating:

5.0

Delroy and his crew took even measure to make sure we were completely satisfied, they’re the best crew in Los Angeles hands down. Thanks

Rating:

5.0

Denny was extremely patient, respectful and professional with me. I truly appreciate that because I am going through some major life issues at this time.

Rating:

1.0

Calvin and Yari (or whatever her name was). She was an older short lady were rude. I came in waited to he helped, Yari stated everyone was on lunch yet they all were sitting around talking about nothing. Calvin did the reservation and had rude tone the entire time as if I was bothering him. Compared to other locations, the customer service needs a big improvement. Also, there’s no where to park when unloading your stuff. They have trucks lined up in front of the doors and leave a one car spot for everyone to unload which is asinine.

Rating:

1.0

The staff was horrible towards me.

Rating:

5.0

The rep she was awesome she helped me in every way and she was a fun person to talk too

Rating:

5.0

I was content with services and will always use the service when necessary.

Rating:

5.0

I know the lights are motion detected. Yet I did not like how they just shut off and I had to stop clearing my storage to get the lights on again. Otherwise it would be good lighting. The female employee that assisted me on this past Sunday everytime I came to Uhaul has been very professional with polite and helpful she is. She has a good attitude. Thank you

Rating:

1.0

Wasted my times access card didnt work I still haven't got my refund.

Rating:

4.0

Some of the staff that works outside are rude and unprofessional towards customers. The staff working behind the counter was extremely helpful, friendly and professional.

Rating:

3.0

Mr. Richard, and Ms. Yolanda The move out day on 9/26/2022 Monday, per you U Haul management Team per phone 📱 conversation move out no later than due date 4:30pm. The storage was clean 11:30am. I am right on you vido cameras 📷. 10/7/2022, That move out date is FRAUD statement. Your staff were all helpful, I will referral all and futher friends to you location. Thks, Roger-slim

Rating:

1.0

I had originally arranged a few weeks in advance. I called to confirm a few days I have the time, the day before and the morning of 3 times. I was told that you Box would be there and ready and I was on a very tight schedule because I had other people helping me. When I arrived, there was no U Box. A woman working there was very rude I was a returning a truck and she wasn't helpful at all and actually started yelling at me and acting out. Because there was no U Box and I had to unload the truck to return Ito return it and get my stuff put away somewhere, I was forced to take the only thing available a 7 by 10 storage unit which costs twice as much as the U Box.. I was told there was nothing else available. I feel like I was hijacked and manipulated into doing this . I contact the owner but he was no help.

Rating:

5.0

Very humble, calm and professional site/facility you guys have. Appreciate all your help and welcoming environment. Thank you!!

Rating:

5.0

Very professional

Rating:

3.0

Need more parking for customers who rent storage units. My only critique

Rating:

5.0

The staff we worked with at the La Brea location were all very helpful. We really appreciate their professionalism and helpfulness!

Rating:

1.0

Didn’t store there due to lack secure units

Rating:

1.0

Person who’s shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven’t had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Rating:

5.0

Ricardo is great! He really puts the customer first and goes above and beyond!

Rating:

4.0

Front female staff is rude

Rating:

2.0

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Rating:

1.0

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Rating:

1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That’s not fair and I will be contacting your CEO.

Rating:

5.0

I will recommend to friends anytime

Rating:

2.0

Staff is very inconsistent and don’t listen to the consumers request

Rating:

5.0

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Rating:

5.0

Very clean and secure storage.

Rating:

5.0

Thank You U-Haul!!!

Rating:

3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Rating:

3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Rating:

4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Rating:

3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

Rating:

2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Rating:

5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Rating:

1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

Rating:

5.0

Great Service

Rating:

4.0

Great staff

Rating:

5.0

Great

Rating:

5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Rating:

4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

Rating:

1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Rating:

5.0

Very satisfied

Rating:

4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

Rating:

1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

Rating:

5.0

Had my storage since 2012 and never had a problem. Thanks

Rating:

1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Rating:

1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Rating:

5.0

Very helpful and friendly