Customer Reviews for U-Haul Moving & Storage of Hyattsville

8,547 comentarios

2421 Chillum Rd   Hyattsville, MD 20782

(301) 403-1521

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 403-1521

2421 Chillum Rd
Hyattsville, MD 20782

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Brandc new equipment clean and well maintained, but vary poor customer service !!!

Endashaw F. 
Clasificación:
5.0

Great all around service. Deserves a raise. The knowledge and help was like no other.

ralpheal S. 
Clasificación:
3.0

The rental process is a little slow. We start the process via the app but still do a lot of steps in the store, it seems counter productive.

Kyle P. 
Clasificación:
5.0

Truck ready Quick check out Quick drop off No problems at all

Eddy C. 
Clasificación:
5.0

Give Nice service👍

Rubidia M. 
Clasificación:
5.0

Would have liked the drop off site assigned at pickup, would have dropped off the previous evening had I been aware I could drop off after hours.

Bob O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKHILOMEN O. 
Clasificación:
5.0

Everything good

JOHN N. 
Clasificación:
3.0

There's got to be a more efficient way for you to check people in and get to their reservation. Mobile check in was t really working, and we had to wait in line for an hour to get the van we had reserved.

David K. 
Clasificación:
2.0

i was overcharged for mileage.. not enough employees at the counter and when you return the vehicle.. nothing on website to say there is no elevator to gain access to storage units

Tara G. 
Clasificación:
5.0

All in all I must say this staff was very helpful and reduce the stress of the move greatly

Dennis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Selvin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO J. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Excellent customer service. 💯%

Cynthia J. 
Clasificación:
4.0

El cliente no dejó un comentario.

sara B. 
Clasificación:
1.0

The physical location itself was fine. The 24/7 truck share was absolutely ridiculous. Kept giving me error messages and would not let me proceed with my transaction for no apparent reason. Then not only was getting someone on the phone from U-Haul the most time consuming it's ever been, even after someone got on the phone they still could not assist me and I had to wait 1 and a half hours until the store opened up to get my equipment. I think there should be a 24 hour 24/7 truck share team ready to assist at all times since this service actually is 24 hours a day. They also should be able to assist you to get your equipment over the phone if the person isn't able to do it themselves. I've gotten over 150 trucks since this time last year and have never had this problem before. Really makes me 2nd guess using you guys in the future.

Jerome L. 
Clasificación:
4.0

You should let people know that you have to contact the original office for payment

MARGARET R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali A. 
Clasificación:
5.0

I wish the phone line had a live person answering the phone.

SONJA M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

Don't have only one person working with the front desk

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devan P. 
Clasificación:
5.0

Johnny was outstanding.

Willie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ena A. 
Clasificación:
3.0

Hello, the back of my Uhaul rental truck had a puddle of water in the corner. When I got ready to start my moving job I had to spend time cleaning up the water. Upon returning my Uhaul rental truck I notified the employees. None of them seem concerned and cared about my experience. I was also charged a gas fee after filling the the truck tank the same way I picked it up.

Quentin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olubunmi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Max B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

The staff that helped me was so friendly and efficient. Well run place !

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

Need to have wifi access for the app when dropping off to make it easier as the cell phone signal sucks.

Darrell C. 
Clasificación:
5.0

Everything was great!

Tishonna W. 
Clasificación:
1.0

Bad customer service

MARTIN N. 
Clasificación:
5.0

Help employees with being more jolly at work. Employee Appreciation Days are effective.

Jewel S. 
Clasificación:
5.0

They delivered me in a vehicle not with the level of gasoline that they had told me and not even with the mileage at the end they gave me an overcharge that I had not generated and worst of all that I let them know and they did not solve me even so I had to pay too bad

Daniel A. 
Clasificación:
4.0

Bit pricey for what you get versus other storage options. At night after hours I have noticed people skating and hanging out and smoking in the storage locker area, not sure if this was ever addressed.

Todd W.  |  Overall Experience 
Clasificación:
1.0

Truck was turned over to me and 30 mins into drive it began to shake horribly and after a harrowing couple of days returning to the shop and explaining this very long DETAILED/DOCUMENTED story, including my wife and I both missing work for a day because of this issue etc, and how I did not believe I should pay for such a nightmare when no TRUCKS WERE OFFERED AS A REPLACEMENT (pls see notes), Harry the General manager acted like a robotic script reader telling me that he would have someone “look” at it and if nothing was wrong I would “pay every penny”! Horrible experience

Anthony B. 
Clasificación:
1.0

Took an hour to pick up truck â€" and that was only after I figure out how to check in using the online reservation system (please make it clear your location privacy settings need to be adjusted to check in!!). Never even made it to the front of the line. Horrifically slow line, no help, and when I finally got the truck it did not have a full tank or the equipment I paid for. U-Haul also changed my pick up location at the last minute so I had to drive even farther out of my way.

Anne E. 
Clasificación:
4.0

Would have been nice to know I would be charged another day for going past midnight, would have changed my plans.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
3.0

My drop off was at night

Delores S. 
Clasificación:
5.0

Great customer service at this location.

Kay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAHLIL G. 
Clasificación:
5.0

The staff are fantastic, friendly and customer service oriented. It was a great experience all around and totally made me feel welcome to the community.

Cathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry L. 
Clasificación:
3.0

Was disappointed with the lady who we get to help me at first. She made several mistakes in our reservation and if I did not try to double check for myself I would have been in a huge mess. Worst thing is that she was not interested to help at all, would also say she was rather rude. After I figured out what she did I went back to the store and was helped by Kandace, who thankfully was free at that time. She was just great. She listened to me and cleaned up the mess of the the other lady. Never saw the name of the rude and incompetent lady, just remember she had glasses and pony tail. Maybe Kandace can give her a lesson on how to do her job and not be rude when she can't figure things out.

Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEATRICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
4.0

The employee could not find my haul location in the system after I gave him the address. I was renting a one way trailer and I wanted to drop it off where I was unloading it, which was another haul location.

Carol Anne M. 
Clasificación:
3.0

1. The pickup location was changed to this location which added over 25 miles to my total mileage. At $1.20 a mile and gas gauge that moves lower quite freely that jacked my bill up. This isn't the first time. Little sneaky way of getting a little more from the customer. 2. Upon arrival, I logged in to get the truck and follow instructions. There is no reason to identify where the truck is on the lot and then have to go back inside the facility to get the Keys. Dumbest idea ever! The facility was large and the truck I was renting was at the end of the parking lot. I had to find it, then go back to the facility, wait on keys, go back to open and finish checkout. After all that , still had to get items out the car which was by the building. Bottom line, checkout was over 20 minutes. I don't believe it saved anytime. I could have waited in the line at the building and checked out quicker. I rent large trucks regularly from Home Depot because of the checkout turnaround is faster.

Dejuan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

everton S. 
Clasificación:
2.0

Storage space has poor lighting

Alie S.  |  First Impressions 
Clasificación:
3.0

Reserved truck 2 weeks ahead of time with dollies and blankets, but none were provided, greatly complicating loading and unloading

Peter A. 
Clasificación:
1.0

This location attempted to charge me hundreds of dollars for alleged damage to the truck, despite the fact that I was extremely careful and returned it in the exact same condition as when I rented it. I have moved with U-Haul several times in the past without incident, but this was absolutely ridiculous. I will actively discourage anyone and everyone I know from ever using U-Haul, and will not use it again myself.

Bart J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Less time waiting to receive rental truck and more doilies.

Denice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kahli T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fidel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Runako A. 
Clasificación:
1.0

Will be coming in for a refund I was charged for 99 miles and I only went 9!!!

Ebonie J. 
Clasificación:
1.0

I was redirected from my first U-Haul stop where I was unable to locate the keys properly and there was no equipment or manager to contact. I thank God to the next location which I was referred to by U-Haul associate and on the final bill they forgot to subtract a dolly that was not part of my deal and they charge me extra. I then contacted customer support only to be left on hold or mute for about 20 minutes and ended up hanging up not resolving the issue going to try again tomorrow

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn L. 
Clasificación:
5.0

Everything was great!

Reggie H. 
Clasificación:
5.0

Helpfully staff

Amani E.  |  Overall Experience 
Clasificación:
2.0

Unable to get help to unhook trailer, agent not even acknowledging my return, no signed papers, no help. The only reason i would recommend that location is the have a large inventory

Julie B. 
Clasificación:
1.0

Stop sending customers personal info to the wrong person..I called last year about this…I'm still receiving emails for this Customer Account..bad business..I guess someone else has my personal info as well

YVETTE H. 
Clasificación:
5.0

My representative in the store was great...very knowledgeable...African American young lady with dreads...sorry I don't know her name

Yvonne R. 
Clasificación:
1.0

They will like to cheat on fees and gas charges if you are not careful. They would also charge frevolous fees too!

Butler O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffiany T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Davonne C. 
Clasificación:
1.0

They charged me TOO NANY MILES that I did not use! Terrible!!! For that I would not recommend them. They ripped me off

Michelle R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

It was very busy at noon with everyone dropping vehicles off, so slightly confusing as to whether it was checked in or if we would get charged extra. We were not charged extra and counted as returned in time, so overall no issues.

Christina S. 
Clasificación:
4.0

N/C

Bridget H. 
Clasificación:
1.0

I was over charge

Esther O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

Great experience and No issues.

Dwayne k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel D. 
Clasificación:
3.0

I've used this location on many occasions. I used the mobile app for the 1st time. I brought the vehicle back 17 1/2 hours early so that they could put it back in fleet to re-sell. The app was having problems connecting, and it had a button in case that happened. I used that and went home and used my computer as well to close out the reservation. The next day I was still charged $20 for after hours service fee. So why use the app and why bring in back early?!?

chris W. 
Clasificación:
1.0

Terrible location. Didnt help me with return waited half an hour and then when I went inside to ask for help the lady gave me attitude. And the truck clearly has “no smoking “ stickers but the truck stank like cigarettes

Enrique V. 
Clasificación:
5.0

El cliente no dejó un comentario.

john G. 
Clasificación:
3.0

Unfortunately both storage units I rented measurements were not accurate causing me to move to another storage facility. The storage facility was well secured. However, there was no lighting inside the storage unit itself.

LISA C.  |  Overall Experience 
Clasificación:
2.0

When we showed up on July 31, 2022 , we were in line for 45 minutes when I went outside to find another employee to help me. He did try to get our agreement set up then informed us that there was no locker available even though we reserved one, more than a week earlier. He then tried to get us set up in a smaller unit which wasn't going to work. Then he found another unit for us to use. We were there for 2 hours getting things straightened out

John R.  |  Overall Experience 
Clasificación:
1.0

No one should store things they don't want in their house for 2 years. Obviously there is no need to those items. Over $6500 and those thing you can do without.

GARY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd F.  |  Overall Experience 
Clasificación:
5.0

Very nice experience

jonathna M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ADELA F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEGBOYEGA O.  |  First Impressions 
Clasificación:
5.0

the only improvement i can suggest is lighting INSIDE the storage unit...the next time i'm in need of storage or moving equipment this facility will be my choice!

ED B.  |  Overall Experience 
Clasificación:
2.0

Entire staff had bad nonchalant attitudes and where not helpful at all

Shawnna I.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwan M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

meklit B.  |  First Impressions 
Clasificación:
5.0

will be back again... Yvon Fleurival

Yvon F.  |  Overall Experience 
Clasificación:
2.0

Unfortunately my property was damaged during storage by water leaks. They are working on getting me reimbursed but of course every insurance co. stretches out the process. Some property will not be covered because we don't have receipts. Everything else was fine.

Nadine B.  |  Overall Experience 
Clasificación:
5.0

Thanks for your service

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

The staff on site 7/9/22 was so pleasant; informative; and easy to talk too. I didn't feel rushed and he had everything prepared for me prior to my arrival. I had a once in a life time experience on the phone booking my reservation and in -person as I stored my belongings. Excellent customer service across the board.

MYRICA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie S.  |  Overall Experience 
Clasificación:
3.0

Could not access the storage unit when I wanted to even though I paid for 24hr access. The door would be locked and blocked leading me to go around and walk from one end to the next in order to get to my unit. Unacceptable

nathaniel f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy T.  |  First Impressions 
Clasificación:
4.0

The woman who helped me was very nice & efficient

Michael L.  |  First Impressions 
Clasificación:
2.0

Indifferent demeanor overall of staff, processes seemed to take much longer at this UHaul than others I have been at. Joshua was very helpful and flexible with getting a storage space; Hani very helpful- but it took a long time as the staff seemed to have difficulty taking care of a small amount of clients. In general slow service, long waits, a kind of melancholy neutral atmosphere to an otherwise nice UHaul facility

Costa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosibel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AL B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeannine M.  |  Overall Experience 
Clasificación:
3.0

When I was in there was a male Customer service representative sit front of the Counter plying with his hair as he on his phone. Next to his female Codeworker that was already was helping other customers. And the male state to me oh I don't do that and she will be help you. The way he has to say it was unprofessional but I am happy with the lady help .

irvin d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ElmerVictorio F.  |  First Impressions 
Clasificación:
5.0

Excellent customer service by Donnelle and colleague! Extremely helpful and friendly. Hours of operation are fantastic and very accommodating for customers. The facility is also very well maintained. I would highly recommend this U-Haul facility! Simply outstanding!

MIchael D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Anny C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeannine M.  |  First Impressions 
Clasificación:
5.0

great experience

Patrick H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MELONEY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  Overall Experience 
Clasificación:
1.0

My belongings were destroyed because the roof was calcified and the calcification debris fell on my things. Destroyed.

Eian J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
3.0

When I first rented the unit ,it had a lot of trash in it. also I was told that the unit was on the first floor, and I didn't have to use the steps, that wasn't true.

Monte M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameson M.  |  First Impressions 
Clasificación:
4.0

The only issue I had was communication. It's virtually impossible to talk to someone on the phone and a message I left wasn't returned.

James S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Willie V.  |  First Impressions 
Clasificación:
2.0

Manager was awful and created a situation that was unnecessary.and avoidable

SCOTT S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Deyonne C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwendolyn W.  |  Overall Experience 
Clasificación:
5.0

N/C

Aurelia maurine b.  |  Overall Experience 
Clasificación:
5.0

Clean & Courteous.

Aaron T.  |  Overall Experience 
Clasificación:
4.0

The girl who took care of me did a great job. My only complaint (if I really had one), would be that I waited a pretty long time, she was the only one doing anything.

James S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pierre t.  |  First Impressions 
Clasificación:
5.0

Mr. Henry and staff are very, very supporltive.

Shirley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDY S.  |  Overall Experience 
Clasificación:
5.0

No complaints

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

It was clean and and my stuff was okay

CHERYL W.  |  Overall Experience 
Clasificación:
1.0

I book a storage 3 days in advance. When i came there i had no reservation showing. After waiting and waiting i finally got a storage but not the one i reserved. Very unprofessional

samuel n.  |  First Impressions 
Clasificación:
3.0

Most of the staff very rude

CHARITY H.  |  Overall Experience 
Clasificación:
2.0

I found a dead mouse in my trailer

William S.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Carlton T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dalila B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lulu D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivier T.  |  Overall Experience 
Clasificación:
3.0

Los precios están altos

Jose R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malyah M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA W.  |  Overall Experience 
Clasificación:
3.0

The Storage Facility is kept clean. However, a ramp would help customers take heavy items to the second floor storage bins. You don't have an elevator, so the ramp would be a big help.

zerita j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

EZEKIEL G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lanette T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

denisha k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nurudeen O.  |  Overall Experience 
Clasificación:
3.0

The staff are great but far too few. The cost of the unit was too high and I was able to find another unit, same distance for much less. I didn't want to move but the cost was too much.

Jacqueline B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARMAINE W.  |  First Impressions 
Clasificación:
5.0

The people all enjoye very friendly nice people

Beharu S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sidnice T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tevin J.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Ryan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NETTIE S.  |  First Impressions 
Clasificación:
5.0

Henry was very helpful. When he was busy attending other customers, the staff stepped up to the plate and were on point as well!

Edvert G.  |  Overall Experience 
Clasificación:
5.0

I wish we could swipe our cards to have access to all the doors. After hrs, we only have access to 1 door. Extremely inconvenient for getting to storage on the other side.

Lanette T.  |  First Impressions 
Clasificación:
1.0

We checked out on 8/8/2021 and have been erroneously charged (not the first time) due to not properly closing out the charges. I am receiving notices that do not reflect what occurred.

Kristin Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Akobi S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zita G.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful. The wait time at the counter was over 10 minutes, mostly because there was only one person there most of the time. There were carts available to move larger items, which was appreciated. The move out experience was excellent. The unit was inspected and an email was sent promptly. Thanks.

Daniel V.  |  Overall Experience 
Clasificación:
2.0

So first off, the storage facility was not the size advertised. The advertised size was 10x13x7. It was not 7 feet in height, it was more like 6 feet. This factored into my ability to store things and I wasn't able to store everything I had. This needs to be corrected on the website and reflected accurately otherwise I will report this facility and U-Haul to the BBB. Secondly, when I went to pick up my goods from the storage facility I found the process somewhat unwieldly. First, trying to park my 20 foot u-haul trailer in an area that wasn't blocking anyone and wasn't too far from the door was difficult as the pick up area was being used for truck storage and parking. Why were there so many trucks blocking the pick up entrance? People should be easily able to park and use that area to pick up their stuff. Also, the fact that the exit was routinely blocked by people returning trucks was annoying. Also, why were your employees using parking spaces for customers to access and pick up their goods from the storage facility. They shouldn't use these spots. Employees should park elsewhere. Overall, I would not recommend this facility to anyone looking to store their goods or rent trucks.

DAVID J M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey R.  |  Overall Experience 
Clasificación:
4.0

My storage K220 was not in a good place. Mud and dirt over everything. Had I known that storage was open up top I would have got another one. I should have moved doing all the time I kept the storage. Just was to busy with other things. You may want to inform other customers.

LINDA W.  |  Overall Experience 
Clasificación:
2.0

Stairs to unit made it difficult. Office staff was mostly rude over the 1.5 years storing with them.

Robert B.  |  Overall Experience 
Clasificación:
2.0

I rented specific sized unit because it was listed as 7 feet high. When I was shown the unit I reserved online, I mentioned to the representative showing the unit that it was not 7 feet high. The representative asked "Did you measure it?" That was a rude and condescending statement since he knew full well I had not pulled out a tape measure in the 30 seconds it took to walk into the unit and see how low the ceiling was. I'm not even 5 feet 5 inches tall and the ceiling was just above my head. I did not need a measuring tape to know that the unit was NOT 7 feet high, as listed. I again protested that the unit was shorter than listed. He said I would have to talk to the manager if I had a problem. Instead, I found a storage unit with another company that was the size listed and cheaper than the units offered by UHaul. I was very disappointed with the misinformation and the poor customer service. You can do and have done better.

Regina C.  |  Overall Experience 
Clasificación:
2.0

The units are extremely small for the amount of money being charged. Door and lock constantly jamming and hard to open and close. Pinched skin and fingers several times. The ceiling of my unit was all over my furniture and got all of my things super dirty and dusty. Insulation chips and debris from the ceiling were everywhere.

Nyl M.  |  Overall Experience 
Clasificación:
2.0

Marcus lost our reservation. He booked it over the phone and then failed to finish entering it on his end after the phone call. There was no record of the reservation when we got there (with movers waiting on us), but luckily they had a unit available of the same size. It still took us close to an hour from when we first arrived to when we could begin unloading the truck since we had to fill out a new contract, which messed up due to the credit card reader and we had to fill out all the information twice. There were lots of people waiting in line and many complaints that we heard from other customers about their storage units or truck rentals (we also had a terrible truck rental experience with uhaul - they kept changing and cancelling our truck in the few days prior to the move). Overall, I would never use uhaul again for truck rentals or storage unit. However, the person who checked us out for the storage unit was kind, so I don't blame him.

Elizabeth B.  |  First Impressions 
Clasificación:
2.0

The truck was stolen. And it sat at towing storage for a couple weeks after finding out who stole it. I called several times to get information about where truck was at and everything. They were was supposed to call me back several times and never did. Then take truck back to there facility somewhere in Hyattsville Maryland with all of granddaughter belongings and expect us to go get it. Without them even calling and letting us know they were getting it when it was close to home in the first place. I explained it to them several times that we needed another truck to load it on and get it then. Sincerely yours

Curtis B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Celexia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edvert G.  |  First Impressions 
Clasificación:
1.0

Es un asco ese lugar yo renté una troca grande para realizar mi mudanza y cuando iba en camino a casa los frenos me tiraron aceite mucha por lo cual decidí llegar a mi casa dejar la troca en el parqueo y al día siguiente me presente en la oficina para decirles que la troca tenía problemas que no la pude usar ellos me dijeron que la culpa era mía y que no me iban a regresar el dinero perdí 80 dólares en ellos para nada

William M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNETTA P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Yousef F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Danyell C.  |  First Impressions 
Clasificación:
5.0

Move out was done a while ago. Not sure what the procedures are but I was still being charged.

Marcus J.  |  Overall Experience 
Clasificación:
1.0

Horrible service. -Employee failed to find my reservation. I had two 5x10 units reserved over the phone and when I got there they told me the 26' truck only comes with one 5x10 - Employees rude and would not open the loading dock for us -A fight broke out between 2 clients and an employee -unit is up stairs, with no ramp very difficult to load/unload -property felt unsafe would 100% not recommend or stay longer than I absolutely need too

MICHAEL R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Verniece H.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond to meet my needs

Jill B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse I.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jocelyn D.  |  Overall Experience 
Clasificación:
1.0

They were rude and the girl with the blonde hair behind the counter was extraordinarily rude. When I asked for a manager she pointed at the window and told me the number is on the door when I asked if she had the number she pointed at the door again despite the manager actually being in the back. Awful experience , horrible girl I don't see how she keeps a job.

Kennydi W.  |  Overall Experience 
Clasificación:
5.0

Great Service

Mervin A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia H.  |  First Impressions 
Clasificación:
5.0

I would definitely use Uhaul for my storage needs again.

Joyce G.  |  Overall Experience 
Clasificación:
5.0

There was miscommunication about the 24 hour access and the worker at the front desk when asked how to locate my unit/ what the process was she stated “I don’t know, they don’t train us on that stuff”.

Michael K.  |  Online Move In 
Clasificación:
5.0

My best experience with a uhaul facility!!

Stacie S.  |  First Impressions