Customer Reviews for U-Haul Moving & Storage of Hyattsville

9,571 reviews

2421 Chillum Rd   Hyattsville, MD 20782
(Shopping center near Laundromat and Popeyes, Queens Chapel Rd)

(301) 403-1521

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 403-1521

2421 Chillum Rd
Hyattsville, MD 20782
(Shopping center near Laundromat and Popeyes, Queens Chapel Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

easy dropoff process

David R 
Rating:
4.0

I have use this location for orer 30 years

NAOMI H  |  First Impressions 
Rating:
5.0

The facility needs a few more carts.

Keith B 
Rating:
5.0

Customer did not leave a comment.

EZEKIEL G 
Rating:
5.0

Customer did not leave a comment.

Hassan R 
Rating:
3.0

Customer did not leave a comment.

Tiarra S 
Rating:
5.0

Customer did not leave a comment.

JOVAN W 
Rating:
5.0

Every staff member I interacted with was knowledgeable, courteous, and efficient. I appreciate the great service at Chillum Uhaul location. Thank you!

johnna s 
Rating:
2.0

Appointment was at 9 and only supposed to take a half hour. The car did not begin it's servicing until 10:30 and finished at 11:20.

Daniel L 
Rating:
5.0

Customer did not leave a comment.

OLUBUNMI A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EZEKIEL G 
Rating:
5.0

Excellent

RODOLFO A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian R 
Rating:
4.0

Customer did not leave a comment.

ANTIONETTE R 
Rating:
4.0

Customer did not leave a comment.

Mouhamadou D 
Rating:
5.0

Keep it being excelente

Deyaniri R 
Rating:
5.0

I had a last-minute need for a moving van & called U-Haul in Hyattsville. With all your inventory of trucks, I was able to rent a van. I am so grateful for your friendly & competent staff.

Margaret B 
Rating:
5.0

No comment

charles l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorna K 
Rating:
5.0

Great professionals who were on top of their job.

Veronica E 
Rating:
5.0

Customer did not leave a comment.

MARIE L 
Rating:
5.0

Customer did not leave a comment.

Erick H 
Rating:
5.0

Good

DAVID G 
Rating:
5.0

Helpful, pleasant, and relatively fast. Really great experience.

julie g 
Rating:
5.0

Nothing

Ronald W 
Rating:
5.0

Customer did not leave a comment.

Naomi B 
Rating:
5.0

Customer did not leave a comment.

Jessica T 
Rating:
1.0

Bueno primero que todo con todo respeto no soy de dar reseñas. De como estuvo el servicio ya que el servicio uno mismo hace que. Este bien o mal pero este. Día tuve un pequeño Inconveniente con el camión que rente al parecer alguien no se baño apestaba a sobaco era un mal olor que tenia la unidad que de verdad ni aguante me toco que buscar una tienda y compar olor a limón apestaba feo gaste en total 33 dolares. Luego regrese la unidad al establecimiento y le dije a un señor que la unidad olía feo y el señor sarcástico me dijo que atrás huelia igual también en la carrocería yo no estoy pidiendo q me hagan devolución de algo monetario solo que enseñen a sus trabajadores a lidiar con clientes y que se pongan en los zapatos del cliente por que eso es de mala educación hacer ese tipo de comentarios primero por que se maneja en la cabina no en la carrocería del carro muchas gracias y espero sigamos haciendo negocios

SANTOS P 
Rating:
3.0

I really don't have a true option to pick from. I rented a van, and it was clean, but it had an odor on the passenger side. The team at pick up was great but the team on the return was horrible.

Helena C 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
3.0

The bathroom in the storage area was unusable. The toilet was clogged and overflowing with toilet paper and waste.

Kerry A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica G 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L 
Rating:
5.0

Very nice and quick service, no issues.

yohanna b 
Rating:
5.0

Customer did not leave a comment.

Ahmed K 
Rating:
2.0

N/a

Roberto P 
Rating:
5.0

Customer did not leave a comment.

Jose Z 
Rating:
5.0

N/A

Moniece P 
Rating:
2.0

Where do I start. Changing the pick up location 2 hours before and further away from the business that I needed to attend to . . .

George-Paul F 
Rating:
5.0

Gracias me gusto el trato aparte la traila de mudanza camino bien exelente service 100

Brenda L 
Rating:
2.0

Customer did not leave a comment.

Simba C 
Rating:
5.0

Thanks

alemayehu a 
Rating:
5.0

Customer did not leave a comment.

Sharissa D 
Rating:
5.0

The guy who received the trailer was pleasant, knowledgeable, and very helpful. Same for desk personnel inside. Highly recommend!

Bonny L 
Rating:
5.0

N/A

Michael Z 
Rating:
4.0

I was suppose to get credited $25.00 for dropping off at this location and did not get it credited

Todd A 
Rating:
5.0

Honestly, my phone reservation was professional, courteous, and quick. My experience at the location was also very professional, courteous, and fast even considering there were 2 people ahead of me. The return was lightning fast!! I'd give my experience overall an A+.

Mary S 
Rating:
5.0

Customer did not leave a comment.

Jorge H 
Rating:
5.0

Customer did not leave a comment.

CRYSTLE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benedicto P 
Rating:
5.0

Nice

nassoro k 
Rating:
5.0

Customer did not leave a comment.

Jorge H 
Rating:
4.0

The lighting was not too strong in the hallways and therefore, difficult to see inside the storage bins. The foyer before getting to the hallways for the bins needs a big trash can desperately. And lastly, I (and probably others) could do without the smell of marijuana cigarettes in the office!!

JULIANNA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin R 
Rating:
5.0

Customer did not leave a comment.

Lillian H 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Have a more welcoming attitude when customers come in. I say above average because there was one employee who was pleasant to work with, forgot his name.

zayani s 
Rating:
5.0

Customer service is always great the vehicles are always well maintain. All I can say is keep doing what y’all are doing which is excellent work. Thanks for everything!!!

Jeffrey F 
Rating:
1.0

I want to say ..today i m recib excellent service. .but yesterday was poor service ,the person who take care of my reservation she was extreme ,rude .with me

Jose A 
Rating:
1.0

when I received the truck once I got to my destination 5 mins down street I need a jump once drop off need another jump still paid full price for inconvenience and miles which I think wasn't correct also was scared to stop and get gas as it was hot and didn't want it to cut off a third time

Stepheon o 
Rating:
5.0

Customer did not leave a comment.

Adrian M 
Rating:
5.0

They fit me in when another uhaul location cancelled on me. Natalie was quick and excellent to work with.

Catherine S 
Rating:
5.0

Customer did not leave a comment.

EZEKIEL G 
Rating:
5.0

Customer did not leave a comment.

Arville D 
Rating:
4.0

I an not moving in; I already have a locker, A157. I came to pay my fees.

DIANE F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonel S 
Rating:
5.0

The windshield seals keep coming loose it made driving feel unsafe

EZEKIEL G 
Rating:
5.0

Customer did not leave a comment.

Keren D 
Rating:
5.0

Excellent very helpful staff easy to navigate.

Kelly W 
Rating:
5.0

Very good people nice and friendly

Juan V 
Rating:
4.0

Customer did not leave a comment.

John A 
Rating:
5.0

Customer did not leave a comment.

NINA C 
Rating:
5.0

Customer did not leave a comment.

Esmeralda D 
Rating:
5.0

Customer did not leave a comment.

Victor L 
Rating:
5.0

Staff was extremely helpful. Thank you so much!

Carolyn S  |  First Impressions 
Rating:
3.0

Too expensive

Edith N 
Rating:
5.0

Great service 1

Deven J 
Rating:
1.0

Customer did not leave a comment.

WILMER P 
Rating:
5.0

Customer did not leave a comment.

OLUBUNMI A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

geraldine m 
Rating:
5.0

Customer did not leave a comment.

Rochelle P 
Rating:
4.0

Customer did not leave a comment.

Emma G 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
1.0

Recommend lights inside of units. It was very difficult to see in the unit.,

SYLVENIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luis M 
Rating:
5.0

Customer did not leave a comment.

Matthew K 
Rating:
2.0

Front desk person did not share important information with me. Due to lengthy wait I was able to glean some information by listening to other transactions. Woman staff person was slow and could care less about job.

Kathlenee H 
Rating:
5.0

Customer did not leave a comment.

Rina w 
Rating:
5.0

Amazing service! She was vert patient with me and very knowledgeable.

Carlisha H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ezekiel G 
Rating:
5.0

Customer did not leave a comment.

Josefina A 
Rating:
5.0

I made a reservation and picked up the cargo van without any issue. It was a good experience.

Xavier R 
Rating:
5.0

Customer did not leave a comment.

sayra g 
Rating:
5.0

The rep that handled my reservation at the counter was wonderful! I've dealt with this location for years. Will continue to do so

Deborah C 
Rating:
3.0

Customer did not leave a comment.

Shayla L 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

CYD F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaseen A 
Rating:
5.0

Customer did not leave a comment.

Dayar B 
Rating:
3.0

That fact that you make people download an app that requires location sharing and also force them to create an account just to return a truck is so F***ing dumb. Be Better Uhaul

Ross C 
Rating:
5.0

Customer did not leave a comment.

Rob S 
Rating:
4.0

Es un buen lugar y buena atencion

Juan M 
Rating:
5.0

You’re doing good job. I think everything is OK.

Alexander H 
Rating:
5.0

This location was wonderful. Very helpful. The location at 5811 Baltimore Ave was very not. I was supposed to pick up from there, and they told me they didn’t have the truck. Maybe it’s misdirected anger, but they were not helpful

Steven D 
Rating:
4.0

Customer did not leave a comment.

Angela J 
Rating:
4.0

Make sure “It’s clean”!!

MOHAMED S 
Rating:
3.0

Customer did not leave a comment.

EDWARD R 
Rating:
5.0

Customer did not leave a comment.

david b 
Rating:
5.0

Easy and friendly. Excellent customer Service

john W 
Rating:
4.0

Customer did not leave a comment.

Ingrid S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria R 
Rating:
5.0

Muy buena atención

SILVIA D  |  First Impressions 
Rating:
1.0

I think U-Haul could improve by being organized and every location need to be in communication so that there is no confusion about what the customer has already purchased. I went through a lot with U-Haul and after everything was finally accomplished the customer service was unbelievable and I am extremely disappointed,

Arthur U 
Rating:
5.0

Customer did not leave a comment.

tony b 
Rating:
5.0

Very happy

Shelia H  |  Overall Experience 
Rating:
4.0

You done everything great .

SANDRA S 
Rating:
5.0

Customer did not leave a comment.

SANDRA S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KATLYN W  |  Overall Experience 
Rating:
3.0

Staff at this location failed to honor the reserved reservation agreement that I had for a unit 111b that was an indoor unit first floor instead I had to settle for outdoor unit with the higher increase on cost & insurance coverage I'm very unsatisfied with the location of the unit as well with water pooling outside of the unit's door.

GREGORY F  |  First Impressions 
Rating:
5.0

Had a good experience and would definitely use it again and recommend it. It was secure, clean and well lit. Overall the staff were pleasant and helpful, except one individual. When I needed one of their trailers moved said they had a bad back and told me to see someone else, that person was again pleasant and helpful. I have a bad back and I could have operated the equipment to move the trailer, it didn’t require a “good” back to operate and they could have walked me over to the other person to make sure we connected, as other staff had done when they couldn’t provide the assistance I needed.

BRUCE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naomi B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYD F  |  First Impressions 
Rating:
5.0

Great job uhaul needed a short stay in storage and staff were great and the box was very good.. Darrel

DARREL B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DWIGHT A  |  First Impressions 
Rating:
5.0

Thank you 👍

Frank R  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ANDREA N  |  Overall Experience 
Rating:
5.0

The truck was not the best towards the end of a 550 mile drive, but I don’t drive that far often, so maybe that’s standard… Either way the staff at the Chillum location MORE than made up for it!!! People helping out at the desk were great, and a guy that serviced the vehicles even came and helped me move two beds and two TV’s after a family member wasn’t able to come help me. Wish I could remember names better, but this location is BY FAR the best I’ve ever had experience with 👍

Erik K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IBRAHIMA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOY M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NATHAN H  |  Overall Experience 
Rating:
2.0

There was a coarse gritty dust that appeared on boxes concerning for insect droppings or grinding ceiling boards from above floor. I had to wipe everything down with disinfectant wipes before removing - Also the unit had a smell of mice and mustiness- make sure clothes in well sealed bags to not pick up odors. I’m being honest here but also want to say the staff was helpful and location convenient and seemed safe. Other clients I met were also decent people. Was expensive for what it offered.

Costa V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAWTACHIE D  |  Overall Experience 
Rating:
4.0

The Storage need lights inside the storage

Gordon S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SOLOMON A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmita M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUE T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl P  |  Overall Experience 
Rating:
4.0

Greetings. We start with a difficult start with the unit gate/door unable to open, unable to close once open, and the next day the unit gate/door unable to go down, but the staffs were able to help me work and show me some maneuvers. Thank you.

FRANCIA B  |  First Impressions 
Rating:
5.0

I am concern that I will not be given my money back for the new month fee.I moved out on the 15th.and was promised to be refunded back t my credit card .I am still waiting to see .That's my only concern.Everything else was great.

RENA J  |  Overall Experience 
Rating:
4.0

I appreciate the helpful staff.

CAROLYN A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIGUEL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL R  |  Overall Experience 
Rating:
5.0

i also rated this location high for their service on vehicles. NACV is a non profit veterans organization and have used Uhaul for well over 30 years in the DC area and have had good luck with most of the locations but under Henry's mgmt this hyattsville location keeps getting better and better. super team well done. to you all. thank you

Cecil B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMINATA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA B  |  Overall Experience 
Rating:
5.0

Great staff and very nicely maintained facility

BRIAN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRINDLE A  |  Overall Experience 
Rating:
4.0

I was interested in a small unit close to one I now have. The young lady that helped me was very polite and attentive to my needs. She answered all my questions and escorted me to my unit. I am so happy to see that there are still kind and friendly people in the world. Her name is FIA. She's great!

Sylvia J  |  First Impressions 
Rating:
2.0

I seen mice and roaches inside storage room

TONYA H  |  Overall Experience 
Rating:
3.0

awesome

Christiana S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARQUEL G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRIK P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAJAH J  |  Overall Experience 
Rating:
5.0

The cost is expensive but the quality and service is great. Friendly staff, well maintained restrooms, overall clean and very easy access. Sometimes the key card malfunctions a bit

STARLESHA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE K  |  Overall Experience 
Rating:
5.0

The storage was excellent and accessible at all times

Jeremiah W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katy R  |  Overall Experience 
Rating:
5.0

None

Nelly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODORE S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MORRIS W  |  First Impressions 
Rating:
5.0

Thanks to your wonderful staff and the manager. At the Hyattsville U-haul. There was some confusion when placed in the order online. And at Tacoma park, they graciously took care of it with a lot of professionalism and understanding again. Thanks, you guys for everything for getting us through the mistakes in the areas and making this a peaceful. And helpful move in and storage for us. Once again, thank you guys so much. I really appreciate it.

MICHELLE K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tami R  |  First Impressions 
Rating:
1.0

The representative at the front, the older African gentleman was very rude during our interaction. I had just driven 8.5 hrs from the Carolinas to move in with a JH and AV worth of things after packing my whole house and leaving at midnight. He was not very friendly and did not seem to want to be there. He was very combative with me when asking for alternate contact information and seemed to not want to explain exactly what or why it was needed. He also told me he was doing me a “favor” by providing me with my free one month storage for my contracts which were separate. As a former recent Uhaul employee I knew I had the right to my units for the month. He also tried to give me a smaller unit than requested specifically when I asked for what I needed and asked that it was on the same floor which was already shown to be available. This type of behavior was not customer centered and did not provide me with a good check in experience.

Michael G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

iakimah w  |  Overall Experience 
Rating:
5.0

great staff & clean facility

Lisa D  |  Overall Experience 
Rating:
5.0

All the staff customer service was amazing

HAJAH J  |  First Impressions 
Rating:
5.0

My concern though is rodents poison that i saw in each of the storage units that I rented. I guess that was put there for preventative measures.

Patrick H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christian F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rayner g  |  Overall Experience 
Rating:
5.0

Sooooooo east and quick. Easiest check in I’ve ever done.

Claude B  |  Online Move In 
Rating:
5.0

Price is crazy, but glad we got one month free while we got situated after a big move.

Christopher H  |  Overall Experience 
Rating:
3.0

sketchier than i thought tbh

Alec D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shirley b  |  Overall Experience 
Rating:
3.0

I moved my stuff out 3 weeks early and you do no prorating/no reimbursement. But I'm sure you will rent the unit and make double the money.

SHANNA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christelle L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaShana J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ayodhya G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jeremy d  |  First Impressions 
Rating:
4.0

The wait time to be help by an associate was very long, lack of staff at desk was very poor

Julie B  |  Overall Experience 
Rating:
5.0

Blessed by my outcome

Shelley W  |  First Impressions 
Rating:
3.0

Storage unit doors wouldn’t let me in even though it said access granted. Called general manager that was listed for after hours help and never got an answer or call back.

Selena V  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JoAnn Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREL B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

kevin j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yohannes M  |  Overall Experience 
Rating:
5.0

This is one of the best facilities is the region. I have been to a lot of uhaul but the hyattsville location is the best with management and customer service. The exam members are very helpful and friendly and manager is always there to assist I love this location

IBRAHIMA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherish C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lillian H  |  First Impressions 
Rating:
5.0

My storage was dark had to walk with a flash light the place needs to be modernise

Veron S  |  Overall Experience 
Rating:
3.0

Staff not all that helpful

Sam H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIBERATA E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly G  |  Overall Experience 
Rating:
5.0

Excellent clean space rodent free.

DUANE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keysi C  |  Online Move In 
Rating:
5.0

The place was easy to get to. There wasn't any problem removing my things. I will sure use them again.

Eugenia M  |  Overall Experience 
Rating:
5.0

Roxana was extremely professional and helpful.

Lolita W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cosie J  |  Overall Experience 
Rating: