I love the new van. I feel comfortable safe and relaxed driving it.
JAMES GCustomer Reviews for U-Haul Moving & Storage of Hyattsville
Testimonials From Recent Customers
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Change the manager and the assistant. Will even call corporate and report the way they ripping people off their account. They tell you one thing before rental and then tell you a different thing after returning the truck. Then they ripped you off by digging into your account. This is unacceptable and sad
JAMES QThe tow dolly wireharnes is defective and 1 of the chains are stuck and unable to detached.
MAURICE MI was absolutely satisfied with my experience. I made a couple of mistakes during the reservation process but the staff was very understanding. Everything worked out great
keith b | First ImpressionsI am glad that I went inside. The online process is a little confusing. But, even 1 day after a major holiday, the front desk person was kind and informative.
MICHELLE HI believe you can have more customer service Technicians available when you get busy,
PATRICIA AJust keep doing the fantastic job that y’all are doing.
JEFFREY FBetter customer service
GREGORY MGreat service. courteous, and attentive to questions and concerns. Thank you. Recommended
MAINARDO MFriendly customer service Explain everything Overall clean store
Fide APass the good service on.
ELMORE BThe young lady that helped me, I believe her name was Sandra, was super professional and courteous.
KEVIN S | First ImpressionsSome minor issues, but didn't affect my move
OLUBUNMI OVery good service
ENRIQUE RExcelente 👌
REYNA I | Overall ExperienceWhen I did the return it's very rigid for me to open the app and input the information into the system. I spent over an hour trying to entered the mileage and gas. I further,called the customer service number for help and the person helping me couldn't help. He asked me to take a picture of the mileage and gas. Which I did and no one has called me since. I hope I'm not charged anything extra than the $69.00 I did drove over the mileage about 6 miles. I had hoped to drive 9 miles. Gracias.
ABDULAI BMy storages were secured but not lit. I did not have any lights in either of my storages areas. They were clean. The staff was very professional and helpful.
GLORIA S | Overall ExperienceService PISS POOR
CHANEL JI ended up interacting with one staffer twice and another once, and they were courteous, helpful, and professional in getting my gear and answering my questions. It's appreciated.
JAMES MEverything is go
YEMANE KYou can see pics that I submitted via the app of the crumbs between the driver side and passenger side. Also, the windshield from the inside was filthy and when the sun hit it, it was very difficult to see through it. The steering wheel was sticky, I would think that would have been cleaned after each use? I was using the app to get the truck, and when looked in the back there were no blankets as I had ordered. So, I had to go get them. However, a nice gentleman outside with a UHaul shirt/jacket was able to help me. There was a line, but he allowed me to bypass it and he checked my order and provided me with the blankets. Good things about my experience - the day before I was to pick up the truck, I called UHaul to find out if there was a place to park my car during the time I had the truck. Although, the message said there may be a 5 minute wait to talk to someone, I only waited about 30 sec and very nice person was able to answer my question quickly. Also, the truck was ready for me on time. When I came to return it, a few people were there to check it, they did so and I was out of there without any issues. In sum - GOOD - great personal service and i like the app because it saved considerable time. NEEDS IMPROVEMENT: Prep of extra items for the vehicle, needs better interior cleanliness. One more thing, I put back much more gas than was needed (when i picked it up it had 1/2 tank. It would be nice to be reimbursed for that OR the miles per gallon should be posted on the truck somewhere (I didn't see it if it was).
Nancy GEverything was great
MARSHA CSomething leaked in that storage on to my things
kasharrah b | Overall ExperienceStop charging environmental charges when the vehicle has already been cleaned.
ROBIN PThe clerks speak softly and quickly and are hard to understand.
PATRICIA CI arrived at 6:55am for a 7am pickup appointment. Someone was already inside getting the day started. At 7am the door didn't open and the employee saw a line forming. At 7:05, I'm guessing the employee who came through the door was the manager because he said that we'd be right with you and passed through the door. He should have let us in and had us wait inside, instead of outside. One person in the line was elderly and had a cane and it was still a chilly morning.
PETER ANeeds to install elevators. Having to pick boxes and furniture and carry upstairs unacceptable. Need to install ramps
Nakida C | Overall ExperienceRegresaré a sacar otro
Lucio GAlways professional Always nice Always helpful this location is the best I use them at least 4-5 times a month
EZEKIEL GGreat location, attendants on site to assist. Seamless and hassle free experience! Unlike every other uhaul location I've used.
Melissa EThe rental van reeked of weed smoke. It exasperated my asthma. I should've brought back for another vehicle, but I was on a tight deadline. Otherwise the front desk service was professional and quick.
VIVIAN WMatthew was very helpful.
Patrick PPainless drop off. Drove in and that was it. I had to call to get a new drop of location because the only when your app would allow me to pick up J2R auto in bowie,MD was almost an hour away from my location and their numbers are out of service to verify they were still open. The customer service person I reached at 800 number was helpful and found the drop of location I ultimately used just a few miles away. Your online processes are a near failure currently
MATTHEW DWhat you can do is give the customer the correct drop-off location. I was told (and it was printed on my contract) that I was return the trailer to College Park. When I got there to College Park, they told me they do not accept trailers, so I was sent to Hyattsville. When I called customer service asking for credit for returning the trailer a full day early (which I did not receive) she told me I was to have returned the trailer to Spencerville (which would have been SO MUCH BETTER). So even though there was nothing wrong with the Hyattsville location in and of itself, it was way further out than I was needing to go and the return threw off my entire morning. So how was my experience? Pretty awful.
RIKKI WMy card was charged $222 extra dollars
JADE GUpdated equipment
NATALIE NThe Customer Service 800 number arranged for my one month free storage after renting a truck. I got to Hyattsville, MD and they denied that I had made a reservation for Self-Storage. No free first month. They agreed after I threatened to call the Customer Service 800 number to inquire. They also said that they would straighten my bill out which they did not. They refused to let me speak with the manager of the facility. What a place.
Robin D | First ImpressionsHard to walk up stairs carrying furniture,need ramps and elevators
TAKINA D | First ImpressionsDid not have my vehicle available. Scheduled me for a location 30 minutes away. Took me almost 2 hours to check out.
Michael HI didn't realize that returning the fee to return truck after hours meant using the app checkin--I thought it meant a fee for returning it later than planned. So I was really disappointed to be charged the $20 fee. But the clerks were very friendly.
JEROME WVery good service and friendly..
stuart aClear signage for location and parking
JOHN DGood customer service. Returning the vehicle was easy and fast. Convenient location and place to park my car while using the U-Haul truck.
MAINARDO MCustomer service need to be more experienced more knowledgeable when given orders. They told me to pick the truck up at one location I get there they said they didn't have it I had to get another ride to chillum road it just wasn't right it was not fair and it put me out of my way and call some money was upset about that
TABATHA PReally appreciated your service
GAYLORD MThe service is excellent but In side the truck bad smile .
YONAS BAll good
PAUL NThe truck itself seem like something that I've been put back into rotation after having sat somewhere for a long time. It was dirty on the inside the seatbelt and the driver side barely seemed to work. The gearshift was loose and rattled like nobody fortunately I was only going a couple miles, but I really wonder if, I think get up to highway speeds. Everybody at the hospital location was great. It was straightforward. Quick to check out quick to check back in.
JONATHAN ADiversity
SHANNON BEveryone was friendly and helpful each and every time during my visit to the storage even up to my final month as of Sept 28th is when I no longer needed the storage. Thanks to all.
Gail C | Overall Experienceterrible experience with non-functional app
SETH YEverything was cool
RUDIS GOf the reps that said window two was rude and it got me off. I did not have to move, definitely would have went to another location
JANETTE JI had a good experience
Elias W | Overall ExperienceI lived the staff, and storage area. Specifically, loved the area where I could donate some of my furniture. That helped me sooo much.,
EMMA N | Overall ExperienceSold my unit after I paid thousands. Stupid stupid stupid!
Isaiah W | Overall ExperienceStorage units themselves have no lights and there were rats in the building as well in my unit and there was no compensation offered
terrell b | Overall ExperienceAll good here.
Tamika GCheck in line was long
JASON HMake sure Equipment gets routine maintenance. I had a check engine light come on while using the truck. That can be a concern for anyone driving especially those who are not mechanically inclined.
tony bWhen I arrived at the location I looked for someone to drop off the vehicle/keys with. The individual that I found very aggressively yelled at me "Sir leave the keys in the truck." I told him I wasn't comfortable doing that and that I wanted a receipt. The individual again yelled at me "Sir leave the keys in the truck." I asked him how long the check in process would take. He refused to answer my question and again yelled at me "Sir leave the keys in the truck.". This back and forth continued for several minutes with the individual never answering a single question I had directly and continuously yelling at me "Sir leave the keys in the truck." Until he finally walked over to the vehicle angerly and completed the check in process while avoiding talking to or looking at me.
DANIEL FExcellent service
Gail CAfter following all the steps the app requires for return I was call asking where I left the keys put keys in Dropbox. I was very disturbed by that.didn get the final receipt will be looking at my bank statement was told not to worry. By u .haul.thats bad business. Where could the key go.who collect them from the Dropbox.
EDITH WExcellent!!
Collegeboxes AFriendly staff who helped answer questions
Sherry N | Overall ExperienceThe carts for moving the furniture into the storage unit had to be located, also, the unit itself was dark it would be nice if the desk personnel would let you know this prior to getting to the unit and we could bring our own light.
EVELYN R | First ImpressionsThis location needs an elevator. It is very inconvenient to have to lift a dolley for usage and boxes up stairs.
Nakida C | Online Move InNo hassle! It’s so simple and convenient
Hillary O | Online Move InBuen service
vickie g | First ImpressionsI have use this location for orer 30 years
NAOMI H | First ImpressionsExcelente
RODOLFO A | Overall ExperienceNo comment
charles l | Overall ExperienceThe bathroom in the storage area was unusable. The toilet was clogged and overflowing with toilet paper and waste.
Kerry A | First ImpressionsThe lighting was not too strong in the hallways and therefore, difficult to see inside the storage bins. The foyer before getting to the hallways for the bins needs a big trash can desperately. And lastly, I (and probably others) could do without the smell of marijuana cigarettes in the office!!
JULIANNA R | Overall ExperienceI an not moving in; I already have a locker, A157. I came to pay my fees.
DIANE F | First ImpressionsStaff was extremely helpful. Thank you so much!
Carolyn S | First ImpressionsRecommend lights inside of units. It was very difficult to see in the unit.,
SYLVENIA C | Overall ExperienceAmazing service! She was vert patient with me and very knowledgeable.
Carlisha H | Online Move InMuy buena atención
SILVIA D | First ImpressionsVery happy
Shelia H | Overall ExperienceStaff at this location failed to honor the reserved reservation agreement that I had for a unit 111b that was an indoor unit first floor instead I had to settle for outdoor unit with the higher increase on cost & insurance coverage I'm very unsatisfied with the location of the unit as well with water pooling outside of the unit's door.
GREGORY F | First ImpressionsHad a good experience and would definitely use it again and recommend it. It was secure, clean and well lit. Overall the staff were pleasant and helpful, except one individual. When I needed one of their trailers moved said they had a bad back and told me to see someone else, that person was again pleasant and helpful. I have a bad back and I could have operated the equipment to move the trailer, it didn't require a "good" back to operate and they could have walked me over to the other person to make sure we connected, as other staff had done when they couldn't provide the assistance I needed.
BRUCE W | Overall ExperienceGreat job uhaul needed a short stay in storage and staff were great and the box was very good.. Darrel
DARREL B | Overall ExperienceGracias
Frank R | Overall ExperienceThe truck was not the best towards the end of a 550 mile drive, but I don't drive that far often, so maybe that's standard… Either way the staff at the Chillum location MORE than made up for it!!! People helping out at the desk were great, and a guy that serviced the vehicles even came and helped me move two beds and two TV's after a family member wasn't able to come help me. Wish I could remember names better, but this location is BY FAR the best I've ever had experience with
Erik K | First ImpressionsThere was a coarse gritty dust that appeared on boxes concerning for insect droppings or grinding ceiling boards from above floor. I had to wipe everything down with disinfectant wipes before removing - Also the unit had a smell of mice and mustiness- make sure clothes in well sealed bags to not pick up odors. I'm being honest here but also want to say the staff was helpful and location convenient and seemed safe. Other clients I met were also decent people. Was expensive for what it offered.
Costa V | Overall ExperienceThe Storage need lights inside the storage
Gordon S | Overall ExperienceGreetings. We start with a difficult start with the unit gate/door unable to open, unable to close once open, and the next day the unit gate/door unable to go down, but the staffs were able to help me work and show me some maneuvers. Gracias.
FRANCIA B | First ImpressionsI am concern that I will not be given my money back for the new month fee.I moved out on the 15th.and was promised to be refunded back t my credit card .I am still waiting to see .That's my only concern.Everything else was great.
RENA J | Overall ExperienceI appreciate the helpful staff.
CAROLYN A | First Impressionsi also rated this location high for their service on vehicles. NACV is a non profit veterans organization and have used Uhaul for well over 30 years in the DC area and have had good luck with most of the locations but under Henry's mgmt this hyattsville location keeps getting better and better. super team well done. to you all. thank you
Cecil B | Overall ExperienceGreat staff and very nicely maintained facility
BRIAN H | Overall ExperienceI was interested in a small unit close to one I now have. The young lady that helped me was very polite and attentive to my needs. She answered all my questions and escorted me to my unit. I am so happy to see that there are still kind and friendly people in the world. Her name is FIA. She's great!
Sylvia J | First ImpressionsI seen mice and roaches inside storage room
TONYA H | Overall Experienceawesome
Christiana S | First ImpressionsThe cost is expensive but the quality and service is great. Friendly staff, well maintained restrooms, overall clean and very easy access. Sometimes the key card malfunctions a bit
STARLESHA W | Overall ExperienceThe storage was excellent and accessible at all times
Jeremiah W | Overall ExperienceNinguno
Nelly H | Overall ExperienceThanks to your wonderful staff and the manager. At the Hyattsville U-haul. There was some confusion when placed in the order online. And at Tacoma park, they graciously took care of it with a lot of professionalism and understanding again. Thanks, you guys for everything for getting us through the mistakes in the areas and making this a peaceful. And helpful move in and storage for us. Once again, thank you guys so much. I really appreciate it.
MICHELLE K | First ImpressionsThe representative at the front, the older African gentleman was very rude during our interaction. I had just driven 8.5 hrs from the Carolinas to move in with a JH and AV worth of things after packing my whole house and leaving at midnight. He was not very friendly and did not seem to want to be there. He was very combative with me when asking for alternate contact information and seemed to not want to explain exactly what or why it was needed. He also told me he was doing me a "favor" by providing me with my free one month storage for my contracts which were separate. As a former recent Uhaul employee I knew I had the right to my units for the month. He also tried to give me a smaller unit than requested specifically when I asked for what I needed and asked that it was on the same floor which was already shown to be available. This type of behavior was not customer centered and did not provide me with a good check in experience.
Michael G | First Impressionsgreat staff & clean facility
Lisa D | Overall ExperienceAll the staff customer service was amazing
HAJAH J | First ImpressionsMy concern though is rodents poison that i saw in each of the storage units that I rented. I guess that was put there for preventative measures.
Patrick H | First ImpressionsSooooooo east and quick. Easiest check in I've ever done.
Claude B | Online Move InPrice is crazy, but glad we got one month free while we got situated after a big move.
Christopher H | Overall Experiencesketchier than i thought tbh
Alec D | Overall Experience