When dropping off the vehicle it's ok to be pleasant to customers and communicate in words.chanta S.
Customer Reviews for U-Haul Moving & Storage of Hyattsville
Hyattsville, MD 20782
(Shopping center near Laundromat and Popeyes, Queens Chapel Rd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 8:00 am
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael P.
Everything was pretty good; the only concern was that I was told I would be okay to charge my rental through my corporation having provided the credit card information over the phone. I was clear that I would not have the card in my hand when picking up the vehicle; tax exempt number was provided as well; however, I was asked for the card when I arrived; thus, I didn't have itâ€¦. Therefore, I had to use my personal card for a business purpose. That was unplanned due to the information I received over the phone. Otherwise, everything else was very good!Kenneth L.
Customer did not leave a comment.Mahmoud S.
Customer did not leave a comment.Zachary G.
Customer did not leave a comment.ZEPHANIAH S.
I got charged 10.50$ for a gas charge. I filled it to right above the 3/4 tank like I got it but was still charged. The employee told me to go without verifying things right there. I put gas in the truck beforehand and still got charged. Bad experience.Rashelle Q.
Customer did not leave a comment.Kerrion M.
Very helpful and excellent service. Well done.John I.
Customer did not leave a comment.jhosse R.
Customer did not leave a comment.Roger M. | Overall Experience
Customer did not leave a comment.HAJAH J. | Overall Experience
Customer did not leave a comment.Carrie S.
The customer service was outstanding!Robert S.
Not great customer service. The Representative was not friendly. She was very oppositional. I advised her that I had some technology challenges. She did not appear to be empathetic. I think I will try home depot the next time. This was not the first time. I am also in the process of moving my storage from this location as well. I really don't trust this facility anymore.Bernard H.
Customer did not leave a comment.Shabrena B.
Customer did not leave a comment.herbert H.
Customer did not leave a comment.Andrew A.
Super Thank youcecil B.
Customer did not leave a comment.Charlotte F.
The cost is expensive but the quality and service is great. Friendly staff, well maintained restrooms, overall clean and very easy access. Sometimes the key card malfunctions a bitSTARLESHA W. | Overall Experience
Customer did not leave a comment.Hamid B.
Customer did not leave a comment.MICHELLE K. | Overall Experience
The storage was excellent and accessible at all timesJeremiah W. | Overall Experience
Customer did not leave a comment.CHEREKA C.
One of the headlights was out. Everything else was ok.Lee M.
Customer did not leave a comment.JOSE A.
Customer did not leave a comment.hilda H.
Customer did not leave a comment.Brooke H.
Customer did not leave a comment.PEDRO J.
Great customer service experience! Highly recommend this location for its friendly atmosphere and quality, efficient service!Nathan I.
Customer did not leave a comment.Katy R. | Overall Experience
Very PleasedG Marie L.
Shoutout to Natalie. Very helpful and patient.THERESA C.
Good serviceLuis P.
The online process took too long so I had to ask someone at the desk to help. Also, the truck was really bumpy and uncomfortable to drive! It was clean though.AMBER M.
NoneNelly H. | Overall Experience
Consideration should be given to increase the lighting in the units. Unquestionably, it may mean additional costs. Having said that, the facility is second to none. 👍🏿CHARLES T.
No commentVictor C.
Customer did not leave a comment.jose A.
Not bill me for fuel when I filled the tank just before I dropped it off??? And the man that I did the drop off to needs to learn how to talk to people. Rude and ignorant in his tone.Thomas C.
Customer did not leave a comment.Rena W.
Muy buenoJarin J.
Customer did not leave a comment.GABINO L.
Customer service from Natalie was Excellent. Thank You. She needs a Raise.john G.
Excelente atenciÃ³n muy amabilidadWilson M.
Customer did not leave a comment.THEODORE S. | First Impressions
Terrible experience they make me lose $10.000 Yesterday went they tow the van at Lowe's I always pay them they say they call me but they never did now the manager didn't make me rent the van again To take my tools TERRIBLE PEOPLEFrancisco J.
Customer did not leave a comment.Laura R.
The car was super dirty and they are charging me for the wash. I don't need I don't pay extra money for.Laura R.
Customer did not leave a comment.JORGE A.
Customer did not leave a comment.MORRIS WAYNE G. | First Impressions
Customer did not leave a comment.Hong L.
Customer did not leave a comment.Alexis M.
I rented a hand dolly. It was a quick and easy process, and reasonably priced.Nola A.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.Tyler B.
Very friendly staff thanksElmer H.
Customer did not leave a comment.Trenita D.
Customer did not leave a comment.Candy G.
Please have vehicle checked every time a return is made. Person returning vehicle must take interior of the vehicle at all times or before departing the location. I was charged $25.00 for a filthy vehicle I rented on Sunday for returning it dirty, the vehicle was very unclean when I took it. I never took any photos. Next time I'll do . I'll rather try another company . Thanks for your poor service and please refund my $25.00 to my account.Bah A.
Thanks to your wonderful staff and the manager. At the Hyattsville U-haul. There was some confusion when placed in the order online. And at Tacoma park, they graciously took care of it with a lot of professionalism and understanding again. Thanks, you guys for everything for getting us through the mistakes in the areas and making this a peaceful. And helpful move in and storage for us. Once again, thank you guys so much. I really appreciate it.MICHELLE K. | First Impressions
Customer did not leave a comment.Beverlyn R.
Customer did not leave a comment.Daniel T. | First Impressions
I am quite disappointed with the service provided in terms of renting a unit and truck at the same location. Both the Manager Henry and his assistance Jonathan lack professionalism and ethics to deal with customers in the right way. My rent was raised after a month of renting a unit and another increase in my one year of renting. So I am moving out with no accommodation for dumpsters to dump trash when moving out. Also when I rented the truck I was charged twice into my account and when I made enquiries Jonathan was rude and abusive for being vocal driving me out of the office. Your management team is a sham with poor customer service. You can call me to discuss furtherALBERT M.
Customer did not leave a comment.OSCAR B.
Customer did not leave a comment.Tami R. | First Impressions
Customer did not leave a comment.LAWRENCE P.
Customer did not leave a comment.SAFFIATU K.
Customer did not leave a comment.Crecenciano T.
Customer did not leave a comment.Milton O.
Truck was damaged, and meter over the contract with 3k miles, i have to do adjustment to correct it, manager is rude, I don't recommend this place, if any other location is available I would check it first, not this one.HISHAM H.
Great customer service!Beverlyn R.
The prices posted for moving supplies were less than I was charged. I had to I sit on the posted price. I was offered 25% off to return truck to this location. I was charged the tax on the original amount. Spk w/4 tele reps! B4 mngr reduced the amount. Poor customer service!! I helped and my time was wasted.Emelia K.
Customer did not leave a comment.Jose C.
Give a step by step tutorial on how to operate the vehicle. I had a hard time turning the truck on. I couldn't locate the hazard light.Theresa J.
Customer did not leave a comment.Howard L.
Customer did not leave a comment.Lajuan M.
Service at the location was great. However, I first attempted to use the touchless app check in without going into the location. I gave up on that when I started trying to call my mother for some kind of verification before I could pick up the truck. The touchless app checkin is worthless. Once I went inside, the people there took great care of me.Richard D.
The representative at the front, the older African gentleman was very rude during our interaction. I had just driven 8.5 hrs from the Carolinas to move in with a JH and AV worth of things after packing my whole house and leaving at midnight. He was not very friendly and did not seem to want to be there. He was very combative with me when asking for alternate contact information and seemed to not want to explain exactly what or why it was needed. He also told me he was doing me a “favor” by providing me with my free one month storage for my contracts which were separate. As a former recent Uhaul employee I knew I had the right to my units for the month. He also tried to give me a smaller unit than requested specifically when I asked for what I needed and asked that it was on the same floor which was already shown to be available. This type of behavior was not customer centered and did not provide me with a good check in experience.Michael G. | First Impressions
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Nathan N.
Customer did not leave a comment.Jocelyne I.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.Laura R.
The ac didn't work, fix itPierre T.
Customer did not leave a comment.Lasonya R.
It was a good crew. It was a busy Saturday some lack of attention to customer service.James C.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.Stephen A.
Im a 30+ year customer of UHaul. Always happy with the consistent great service.Mike M.
The staff provided cooperative customer service.William D.
Change nothing about this location.Ronald W.
Awesome experience!Derron H.
Customer did not leave a comment.iakimah w. | Overall Experience
exellent servise love it . pricyJoe A.
Excellent equipment.Selvin D.
Customer did not leave a comment.Melaine P.
Customer did not leave a comment.ebony C.
Customer did not leave a comment.Jasmine J.
Customer did not leave a comment.Leidh D.
Store says they open at 7 am was told to go sit back in my truck until the manager gets there who was running an hour late then the manager told me to leave due to me asking for my deposit back in cash as I paid in cash very uncomfortableClaude D.
great staff & clean facilityLisa D. | Overall Experience
Customer did not leave a comment.David P.
All the staff customer service was amazingHAJAH J. | First Impressions
My concern though is rodents poison that i saw in each of the storage units that I rented. I guess that was put there for preventative measures.Patrick H. | First Impressions
Customer did not leave a comment.Patrick H.
I received a text message asking to return the U-Haul truck to the Hyattsville, MD location instead of the College Park, MD location for a 25% refund. They needed trucks at the Hyattsville location. I arrived to the location and had several issues returning the truck. The system was not updated to be able to return the truck to the new location. I waited an hour outside in the cold and in the dark until I was able to speak with a representative so they could update the address. It was a huge inconvenience and would like a representative to contact me regarding what you can do due to the inconvenience.Otis J.
Customer did not leave a comment.Lyndsay B.
Customer did not leave a comment.Jackson K.
Customer did not leave a comment.ERICA W. | Overall Experience
Customer did not leave a comment.philph T.
Customer did not leave a comment.Antoinette K.
I liked U Hall.Mohammad A.
Extremely friendly in checking me in for my storage unit and in returning unused supplies (boxes).Michael M.
Customer did not leave a comment.Corey O. | Overall Experience
Customer did not leave a comment.Christian F. | Overall Experience
Customer did not leave a comment.Patricia S. | First Impressions
Customer did not leave a comment.rayner g. | Overall Experience
Sooooooo east and quick. Easiest check in I’ve ever done.Claude B. | Online Move In
Price is crazy, but glad we got one month free while we got situated after a big move.Christopher H. | Overall Experience
sketchier than i thought tbhAlec D. | Overall Experience
Customer did not leave a comment.shirley b. | Overall Experience
I moved my stuff out 3 weeks early and you do no prorating/no reimbursement. But I'm sure you will rent the unit and make double the money.SHANNA C. | Overall Experience
Customer did not leave a comment.Christelle L. | Overall Experience
Customer did not leave a comment.LaShana J. | Overall Experience
Customer did not leave a comment.Rafael S. | Overall Experience
Customer did not leave a comment.Ayodhya G. | Overall Experience
Customer did not leave a comment.jeremy d. | First Impressions
The wait time to be help by an associate was very long, lack of staff at desk was very poorJulie B. | Overall Experience
Blessed by my outcomeShelley W. | First Impressions
Storage unit doors wouldn’t let me in even though it said access granted. Called general manager that was listed for after hours help and never got an answer or call back.Selena V. | Online Move In
Customer did not leave a comment.JoAnn Y. | Overall Experience
Customer did not leave a comment.Robert W. | First Impressions
Customer did not leave a comment.DARREL B. | First Impressions
Customer did not leave a comment.kevin j. | Overall Experience
Customer did not leave a comment.Yohannes M. | Overall Experience
This is one of the best facilities is the region. I have been to a lot of uhaul but the hyattsville location is the best with management and customer service. The exam members are very helpful and friendly and manager is always there to assist I love this locationIBRAHIMA D. | Overall Experience
Customer did not leave a comment.Cherish C. | Online Move In
Customer did not leave a comment.Lillian H. | First Impressions
My storage was dark had to walk with a flash light the place needs to be moderniseVeron S. | Overall Experience
Staff not all that helpfulSam H. | First Impressions
Customer did not leave a comment.LIBERATA E. | First Impressions
Customer did not leave a comment.Kimberly G. | Overall Experience
Excellent clean space rodent free.DUANE M. | Overall Experience
Customer did not leave a comment.Keysi C. | Online Move In
The place was easy to get to. There wasn't any problem removing my things. I will sure use them again.Eugenia Marie P. | Overall Experience
Roxana was extremely professional and helpful.Lolita W. | First Impressions
Customer did not leave a comment.Cosie J. | Overall Experience
Really goodantonio t. | Overall Experience
Outdoor unit ceilings had tape covering seams that looked like it leaked before and could leak again. Thankfully it was dry for me but it left me wondering if it wouldn’t leak.Robert K. | Overall Experience
Customer did not leave a comment.DAVID D. | Overall Experience
Recommend having a ramp at least on one side.Rodney D. | Overall Experience
A few times employees parked there cars blocking last door and when asked to move got attitude.jay l. | Overall Experience
Customer did not leave a comment.Antoya N. | Overall Experience
Very Friendly Staff.Joseph W. | First Impressions
Customer did not leave a comment.GEORGE E. | First Impressions
Customer did not leave a comment.Daniel R. | First Impressions
Customer did not leave a comment.PAUL G. | Overall Experience
My go-to location, they always have trucks and storage units available. Service is always fast and professional.Latoya B. | Online Move In
Customer did not leave a comment.SHANTAN D. | First Impressions
Customer did not leave a comment.Patty M. | Overall Experience
Customer did not leave a comment.Gail C. | Online Move In
Customer did not leave a comment.ciara h. | First Impressions
Customer did not leave a comment.RAHEEM H. | Overall Experience
GreatJACKY F. | Overall Experience
ComfortableYohannes M. | First Impressions
Customer did not leave a comment.AMY H. | First Impressions
Customer did not leave a comment.Curtis B. | Overall Experience
Customer did not leave a comment.Julio G. | First Impressions
Is this the rating you so desperately needed? Stop emailing and texting me.Matthew H. | Overall Experience
I need to be contacted due to a storage that belonged to someone else but was in my name not reported for over a year of no payments.DAMIKA W. | Overall Experience
Customer did not leave a comment.ANDREA N. | First Impressions
I would have loved to have lighting that stated on longer. Also the units have mice and that’s a bomber, but overall the facility is kept up.andrea D. | Overall Experience
not value for moneyMark Anthony A. | Overall Experience
Customer did not leave a comment.Nicole B. | Overall Experience
Customer did not leave a comment.Marina H. | Overall Experience
I was impressed by how little dust was in the unit, even after 3 years. Great ventilation! Thank you for a very easy process to close the unit.Gretchen H. | Overall Experience
Customer service representative. Roxanne was awesome.. made my moving experience. Wonderful.LYNN M. | First Impressions
Thank you.Carlton T. | Overall Experience
Customer did not leave a comment.TONYA S. | First Impressions
I would suggest that they have us use tow dollies to off load is too.Natalie M. | First Impressions
Thank you for your ServiceSheila S. | Overall Experience
Customer did not leave a comment.Antoinette K. | Overall Experience
Customer did not leave a comment.Gwendolyn G. | Overall Experience
My storage facility leak in this from the ceiling and it was infested with rats or mice or whatever they were who ate into one of my furniture pieces, a large and comfortable chair that had to be discarded outside of that the staff was fine but my storage facility was in adequate. I do not have any dispute with the staff or U-Haul. I agreed to settle my account and that’s the end of it. The staff was cooperative and didn’t work with me to resolve my issue. I left the chair in the storage room so that they can see where the rat have a hole all the way through animals living inside the chair.Nathaniel S. | Overall Experience
Customer did not leave a comment.Bennie M. | Overall Experience
Customer did not leave a comment.C Emmanuel A. | Overall Experience
I was not informed either via text or email that my order for equipment while renting a truck had changed. I paid for an appliance dolly along with a box truck. When I came to pick the truck up, there was no dolly in the back. When I asked the U-Haul employee where my dolly was, he stated they didn't have anymore available. The issue is I reserved the rental weeks ago, I needed that type of dolly for heavy furniture moving. Again, no heads up or email prior to inform me they didn't have what I paid for. He refunded me for the dolly, but I still had to figure out how move/carry a very heavy piece of office furniture. So the customer service and consideration at that location was non existent. Hence the low rating of my experience.Darryl H. | Overall Experience
Customer did not leave a comment.Eric W. | First Impressions
Customer did not leave a comment.Idalia J. | Overall Experience
Customer did not leave a comment.William V. | First Impressions
The staff was very friendly and helpful. Be sure to work on your patience if you decide to go during peak hours, there is usually only two people at the counter. Take that up with management, not the employees!ruthchama j. | Overall Experience
Customer did not leave a comment.Otis R. | Overall Experience
Experienced and professional staff. Great locationcelestine h. | Overall Experience
Mice in u it’s algae growing on outside of storageMelissa C. | Overall Experience
The person who helped me was very professional and very friendlyEugenia Marie P. | First Impressions
Customer did not leave a comment.BERENICE R. | Overall Experience
The only recommendation is to install a ramp or elevator for access to your inside storage units. It is not safe trying to move items, esp heavy or bulky ones to the second level. Storage facilities without ramps / elevators are the only ones I would consider for future storage needs.Carolyn a. | Overall Experience
I had a problem with the card not working. and they have changed. but the rest is good.Claude k. | Overall Experience
Customer did not leave a comment.Mary V. | First Impressions