Comentarios de los clientes para U-Haul Moving & Storage of Hyattsville

I reserved the 26-footer for my move they call me an hour before time to start everything and tell me they do not have the 26-footer all they had available was 20 no one did anything to help me I had to pay more money in mileage more money in labor and more money to the movers for using the smaller truck set it took five more hours just unacceptable

You can discipline the rude and completely obnoxious employee who handled my return. The rental equipment was good, and frankly the check in by the refreshingly upbeat and helpful clerk was not only welcome but also surprising, the employee that handled my vehicle return was completely rude as well as completely unnecessary. This has insured that I will never patronage your location again. You have lost my business.

My wallet fell out of my purse when returning truck and when I came to pick it up cash was stolen , over $140.00

The side door didn't work which was inconvenient.

This store was amazing! Customer service from u haul (phone representative) was awful. They tried to get out of honoring their online promo. Acted as if they were doing me a favor by knocking it down to .79 cents per mile instead of the free they promised. The woman also hung up on me mid sentence.

Seen some arguing between staff and customer with no respect for other customers. Good service to set up. Delaying for two days straight for rent truck.

It would be helpful to have some light in the temperature controlled units. I had to us my phone for light.

N/A

The service was as expected

Good customer care!

I was very Satisfied with all of the services I received. Great Job U-Haul!!!!

Truck was dirty, parked in the wrong spot and parked too close to others to inspect. They were too busy socializing and not wearing masks to actually want to help safely

Please stop advertising equipment you do not have. I had to struggle to find a dolley from a friend on the movinf day. I had called multiple times and reconfirmed online as well, before completing my reservation. You did confirm you had one. There was no apology nor compensation for the extra time I had to spend to go find a dolley. Poor service.

The line was long and slow to get service. Needed more reps to get the customers out the door.

Customer service. Location is old and outdated.

i've always had good services,

The drop off process could be improved. I return the van and two employees saw me but didn't acknowledge me or provide any guidance. One finally got out of the van he was sitting in while texting and just asked for my keys.

Good customer service

Need a receipt for the charges for my company. Otherwise service was good

I dont understand why the truck was not cleaned ! with covid 19 going 0n and all next time I will notify the local news about Uhaul

Easy in and out. Explained the drop-off process completely.

The personnel at the U-Haul storage location on Chillum Road in Hyattsville, Maryland were pleasant and answered all of my questions. I was disappointed however, that it was not explained to me in advance that in order to get one month free or discounted on my storage unit that a truck would have to be reserved and brought to the Hyattsville location from another U-Haul location. That was not disclosed early on. Therefore, I reserved a truck online from the Hyattsville location planning to drop it off at the same location. Then the same day I came to sign my contract, I was told the truck would've had to come from another location and be dropped off to receive the promotion. Additionally, when I was first given the U-Haul storage access card, I was not shown how to use it and I was not told that I needed a specific lock for the storage unit. While the cashiers/customer representatives were nice, some key information was omitted and I had to keep going back to get the right information or for someone to show me how to do something.

They left someone else's lock on the trailer. If I hadn't had bolt cutters, I wouldn't have been able to use the trailer when I got home to load it up.

I would like a refund for the dolly which I paid for but never received.

My driver's license had faded on the back so I had to get my brother to use his to get the trailer. You could tell it is a valid license and I was not driving a trailer just pulling it with my own truck. Plus the trailer was old and beat up. Had two different size tires on one side. It worked fine. I could not pick up my trailer till 3:30 (per the first time offered online) but the trailer had been there for sometime. This put me in evening rush hour traffic which completely sucks when you are pulling a trailer.

Friendly staff, speedy service. Great experience!

Did not have equipment that I paid for and reserved

My experience was 20 times better than the one Ai had an hour earlier at the New Hampshire Avenue and RT 410 location. I and maa as my other customers had to leave and not complete our contracts because the @system was down” and they had no clue how to complete a transaction on paper. No “plan B” means they lost a lot of business and had many unhappy customers, including me. I will never go there again and have already told friends and go workers not to go there. You might consider training them in how to do this to prevent future bad incidents.

The truck was dirty, I had to clean it up before I drove off

Employees helpful, delivered as promised.

The employee who attended to me was very dismissive. He did not explain that a video would have been sent regarding inspecting the vehicle.

The vehicle had no gas (below 1/4) I was told to add gas to it ( was given a "credit" but who has time when moving to go to the gas station in a vehicle larger than one typically used.

We waited 2 hours for the computer system to come up. During this time, there was one worker who made the situation worst with his tone and rude attitude. I WOULD NEVER DO BUSINESS AGAIN OR RECOMMEND U-HAUL to anyone. The truck was on it's last leg, sounded as if the transmission has major issues. Fortunately, we were able to make it safely to our home w/o incident. I'm frustrated that we paid so much for so little in ways of service and convenience. As there wasn't good service nor ANY conveniences. We were utterly frustrated.

Every month I called to put my credit card on auto pay and every month I'd get charged a late payment fee. Next time I look for storage I'm putting Uhaul at the bottom of my list.

Let customers know exactly where on the lot the truck is located.

I would be helpful if vehicles are cleaned in between rentals to customers. My vehicles was dusty inside The seats had stains both (passenger and drivers seat) which leaves me to believe that it was not thoroughly cleaned in between the next customer rental! Not kool or sanitary especially during COVID.

the man working to get my contract behind the counter was speaking very unclearly. even with the mask on. he didn't understand that I actually didn't want to buy the insurance yet it put it on anyways. He gave me the keys to a VERY un sanitized van. Cheese puffs on the floor and dirty wipes in the cup holders. TERRIBLE especially during these days. Jorge was a tremendous help and took the time to give me a new contract with a more clean vehicle. He personally walked with me to make sure it was indeed clean. The insurance was still on my contract but I do not blame Jorge for that, I blame the other man that was behind the counter. Give Jorge a raise or praise for actually serving customer service.

I pulled up to the location to drop off my tow dolly and was told I was at the wrong drop off spot in Hyattsville. I said well is it OK if I drop it off here? The person advised me that I could not drop it off there because I had already committed to the other drop off location and then if I try to drop it off here there would be a significant extra fee. I said well is it OK if I call the 800 number and see if they'll let me drop it off here. He said that I should just take it to where it was supposed to be dropped off. I went to take it to that location only to find out that that location was closed on Sundays. That location was also a fenced in lot so i couldn't just leave it there. So from that location i calmed uhaul 809 number and they told me to bring it back to where i had just left. They said that I have been given bad advice and it was no problem for me to leave it at the first location. This tacked on an extra hour and a half of driving in traffic in the Washington DC metro area with a tow dolly attached my minivan with three children under the age of 10 already exhausted from a three day weekend of camping. I was not amused. This comes on top of the last time I rented a tow dolly I had an unauthorized charge of 300 and some odd dollars tacked onto my bill that I don't have to dispute with a person who Was not good about returning calls or emails.,

The representative who provided the service at the counter this morning he was the best I didn't get his name.Next time I will

Mr. Kotoriy & his staff are very professional. The store is always clan, well lit and accessible. I've been doing business there for over 15yrs , that says alot.

Only one person there to open, who opened late. he complained the entire time about someone calling out making my check out time twice as long. This location also has a posted 5 mph in the parking lot and At 7 AM all the employees headed to the shop in the back are flying thru the parking lot. I was shocked how fast some of these people were driving.

Keep on good working

Nothing at this time, everything is fine.

There was some confusion with what I was told over the phone and when I got to the actual store. I was told that due to COVID-19 U-Haul was given all customers one month free storage, however when I got to the store on Chillum Rd that was not the case. The salesperson was kind and gave it to me anyway but said that the individuals from the call center work at different locations and that each store runs their own specials. I called the call center a second time about 24-hour storage and I was told that no U-Haul locations offer 24-hour service, but I was told differently at the location where I purchased. Of course the salesperson at the store was right about U-Haul offering 24-hour storage access. The individuals at the call center are very misinformed and should know what’s offered at ever location or should connect you to the store with the correct information.

The supervisor was great.

The Uhaul app did not work

Everything was great. I only wish that my unit was on the ground floor.

When I went there they gave me wrong key for the car I should take it

How did y'all end up sticking me with a 26' truck!? You even called me the day before to confirm my 15' rental. This made my move 100x more difficult and dangerous. If I would have had ANY advance notice of your mistake, I would have rented somewhere else but you left me with no choice in a terrible situation. Not even a "sorry." HORRIBLE service.

Customer service was great - you just need more people at this location… I came in at 7 o'clock on the dot and had to wait 20 minutes to pick up a truck (I had reserved/checked in online). And this is not the first time I've had to wait a ridiculous amount of time for service at this location. It seems no matter what time of the day I go there's always a long wait.

The worst experience, the man checking us in had no idea what was going on. He told me my reservation was canceled- not true but needed a manager to sort it out. Then after waiting over an hour to sort out my reservation, and driving 45 minutes home, the truck they gave me had a padlock on it from the previous customer and. I key to open it! So I had to drive back to have the lock cut. How could they not check that before giving it out again? Waste of time!

worst experience ever, slow service, incompetent staff.

The entire staff working was very pleasant and extremely helpful. Best customer service I've ever received at a Uhaul location!

I like the curbside pickup

Very efficient.

Even with online reservation, I waited in line for over 45 minutes. I was under-staffed but this was a big location so it was really inconvenient

I used the online check-in but the code to get in the key box did not work. I had to go in the store to find an employee to get the key. They kept asking for a 'key number' which in the end was just the vehicle number but this wasn't made clear.

The workers there made it very easy and quick to drop off equipment. Well done!

Friendlier service at check in

Mice

Staff was helpful and friendly when moving in, but not when moving out (different staff).

The customer service rep was not very helpful. He mumbled, impossible to understand what he was saying. Place was dirty and not well kept. Customer service was 0 on a scale of 1-10. Mu daughter and I felt like we were bothering them teujf to rent a van and close out or rental space. You need to look at training your staff or replacing.

The storage unit had no light, all it came with was a box of rat poison. There was clear evidence of previous water leaks on the walls from the pipes that were exposed in the unit. The only reason I’m giving 2 stars instead of 1 is because my stuff was thankfully not damaged. As and aside - I was charged a late payment fee of $42 on what was sent to me as a $0 bill. It turns out the bill was not $0, so why was it sent like that?

I thank you immensely for the prompt, professional services.

Sr. es muy agradable, la atención y sobre todo muy seguro y responsables. Con la gente . Muchas gracias, thanks you.

HENRY DID GREAT JOB HELPING ME.

Relatively easy check-in, clean facility. They had hand trucks to help move things but the stairs were cumbersome. Maybe ramps instead?

Purchased after hours access & pass. Packed, hired moving staff, only to arrive & not have access to facilities. 24 hour support/Manager did not answer phone. As a result, had to keep truck longer, pay for more miles & gas, and hire more moving staff. Horrible experience.

Didnt like the fact that you had to pay extra for off hour access

The unit I reserved was not the same size as the one I received. I was supposed to have a 10x13x7 unit. The unit I got was small, square, and was nowhere near 7 feet tall. When I asked in the office, I was told the size was correct and the staff member walked away from me. Found another storage unit in town and was much happier with the service and product.

Great customer service.

This location has the best quick service on your needs. I always use the services of the same location. I strongly recommend it

Loved the convenience of the location, staff super cool,, 24hr access was a blessing. Reached out during tough time when I was behind on payment. Will never forget that and will definitely use facility again if I should need it. Pleasurable experiences with both rental unit and rental vans. Thank u all for working during these tough times!

Very convenient location but your guys need to work in the people at front desk the guy that Attended me Yesterday was very rude really bad attitude He keeps telling me that I do not have a reservation when I even show him the text messages from your guys with the reservation number in my name on it ,then he told me that my name it was incorrect and gave me an attitude and walks away from the desk and I told im a customer that’s not professional I told him that if he was mad because somebody misspell my name it wasn’t my issue you need to get my to whoever did the reservation for me he was very rude so unprofessional Try to charge me for the first month I tryed to explain to this guy I was told over the phone the first month is free then he told me that I wasn’t them that was the storage a block away even make me buy the wrong look when I clearly qasked him what kind of Lock is required

The young man who helped me was very professional and friendly.

Everything was good except the rat problem.

Everything was GREAT...!!! All off the supplies that I needed was available and very helpful...!!!

Very Happy to work with.

Overall it was a good service. Service reps very helpful.

Good staff everything good I recomended the store.

Great Customer Service Very helpful

What got them 5 stars is that they are very accommodating.

We have still have issues that need to be resolved. Your company incorrectly towed the truck when it broke down. Messed me up big time ans we still need ro resolve my valuable property in my rental.

On December 14, 2019, I voluntarily vacated unit #4036. I was shocked to discover extensive rear area water damage in that destroyed much of my personal property (book, posters, and furniture).

Great team here. It is frustrating to move, they helped any way they could.

It was okay.

Thank you to all the staff who were helpful every time I had a question or concern.

I had my stuff in storage for about 6 months, I arrived to retrieve my furniture it was destroyed with rat dropping and urine the insurance is a rip off they will try and find anything to avoid paying

You have very nice service . Thank you.

My rental unit had a leak in the roof my belongings were ruined and what the water did not damage rats got into my storage and completed the rest of the damage

I’ve been using U-Haul for over 25 years and this was the best location customer experience that I’ve ever received they were knowledgeable Very professional kudos to the whole team

I can honestly say that you haul in chillum Heights Maryland Was the best in my down time the manager really looked out for me when I didn't have no job and no way to go he came through for me .

N/A

It was a perfect set up for me and was really useful while moving in between apartments. Thanks again

Facility is not air conditioned. There is no elevator to carry heavy boxes into and out of space - up and down ten steps. Closes too early in the evening for convenient access.

I always felt that my belongings were safe and secure.

I will use U-Haul again

No come

It was a little confusing leaving the facility using 2 different keypads close to each other to check in and leave the facility

Some wait time but they can't do too much about that. Most of the staff was knowledgeable and helpful. Was able to rent a truck quickly on short noticed.

UN FKN BELIEVABLE ! HOW IS THIS PLACE EVEN OPEN.........

I experienced great customer service. Very helpful feedback about keeping my items in storage. Thank you for the excellent service!

Pleasant customer service.

I am still telling people about my excellent visit at UHaul and always will. It was a situation that was bad and U-Haul assistance made it great at the end.

Uhaul staffs at this location area great and very helpful

They went above and beyond at every opportunity, all around a pleasure to work with

From beginning to end everything went perfect

Great job

My money was taken, and i haven't get my storage yet because a system problem they said!!! I have personal issues with my driver license and they said can't give me my money back cause need my licens

Great place to store units, never had an issue with the security of my items.

Good

Thx

Beyond checking in, I could never speak to anyone at the site.Also change the voice greating, the pause makes you think you really reached someone when you haven't.The staff at the 1-800# is all u get

Good

Thanks everyone very ptofessional

I need one greater size up on July 2, 2019 Call me at 410-903-2759

Very helpful in our last minute need for storage. Pleasantly surprised at the amount of space they have for their vehicles and customers returning and unloading. Great staff!

I wish the facility was cleaner than what it was. The staff seemed lazy when I came in there.

N/A

There should be lighting within the storage units. Also rates should be a bit cheaper. Overall though I do not have too many complaints. Thanks.

Very bad I took my things on May 31 and they told me that one month for free they took my money from the bank and I went to the office they told me that Ivan returns my money because in the cameras it

Excellent service and facility!

Service was great

Units need updating. Reps did not unlock my unit

The Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.

I had a storage unit with this facility for a while and it has been the best

Delinquent storage account issue became problematic after receiving several emails re: auctioning. Balance kept increasing/auction date kept prolonging. Emails became harassing in nature.But good svc.

If i could have paid my storage fee late to keep ownership then it should have been communicated. Don't wait 1 year after my warning letters went out to ask for me to make a settlement after 12 months

Expensive compared to surrounding storage facilities. Customer service is average.

The outside storage bin always had a large puddle of water directly in front of the storage door. This seems to be an easy problem to fix but every time I went to the bin there was water.

At times there were not enough staff to accommodate the customers. It takes entirely too long to complete a transaction especially since it is done by computer.

This facility is riddled with mice. My property was destroyed. I moved out of my unit on 1/6/19. It took over a month for the manager to close out my unit causing me to get several notices and charges

Had to make a last minute change from another location right before closing. the staff was exceptionally helpful and even stayed after closing to make sure we got everything taken care of.

I have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.

Staff is very helpful, professional and courteous. They really helped me when I was in a bind.

Sometimes the bathrooms were unavailable for long periods. However for a very large facility and business, they were extremely dependable.

Satisfied.

Very Satisfied.

Great customer service and very convenient storage

Thanks for all the help given, the staff was great and the service met my needs. I really liked at the end having access to the moving helpers on your web site. The help was so wonderful.

Completely satisfied with the service

The staff was alwYs rude on the phone and in person. I had a lady Lucretia threaten to throw my stuff out. Its creepy and scary there after hours. It has a bad smell. The worst place to rent from.

The 24-hour access key card made the storage experience very convenient.

When I picked up my stuff, they were wet. My sofa got mold and mildew. I did not expect to find my stuff on this conditions. The lady was unprofessional and she was on her phone singing while she's as

I was Charged twice after moving out. Awaiting an alleged refund. Very frustrating.

Staff was very nice and helpful, but the storage unit was up a flight of stairs without a ramp or elevator, which made the transfer difficult.

Pleasant experience

Great service. Pleasant staff. Clean storage area

The check-in times are just absurd. I rented a unit and truck and it took a total of 2 hours on separate days to get through the line, just unacceptable.

I stored a couch at this U-Haul for three weeks and had no problems. The facility was clean and secure and the employees were friendly and efficient.

I recently rented a storage unit for a month and closed it out after a week. I’m still receiving emails pertaining to that unit and I’m being requested to pay after the unit was closed. Ridiculous.

Some are not good

Courteous, professional service. Thank you.

I moved out of my storage unit on August 1st and I also returned the keys. I was told that my July rent would be prorated. Not only did that not happen but the rent for August was charged on my accoun

Most helpful when we were in a bind. The staff helped us figure out our options.

What was promised over the phone wasn't delivered in person. It turned out to be a much bigger headache for our employee.

It's a busy facility. Most of the staff is great. Getting in and out of the lot can be tricky.

Great storage company

The staff member who helped us was excellent and helpful - but the facility was badly understaffed, and we had to wait in line for almost an hour to be helped.

Because of the customer service

The check-in process was horrendous. There were 3 people in front of me and it took well over an hour to get checked in. Unacceptable. Hire additional people for the unused terminals.

Although very nice the customer service was poor because not enough people were available and had to wait an outrageous amount of time. (An hour plus and this was with a reservation)

I submitted my reservation via the online process. In store experience was favorable especially with the volume of customers. Customer service rated as above average. Thank you.

Having just one register for cash is a bummer. Other than that, service is great. Keep it up!!!

Great job. Great staff.

Hyatsville Uhaul and storage was very attentive to my needs and I felt very secure with my valuables stored there, The staff was courteous, polite, and super helpful

The staff was not helpful nor knowledgeable.

I loved everything about this business. Very Professional

I needed to extend my storage by 2 days but was refused by the manager, resulting in cost and inconvenience.

The prices are high but worth it

Recommend at least putting a ramp on either end, hard to load and unload always going up and down the stairs.

My experience was great i had traveled from seattle to maryland and needed a storage and i was able to get first month free which helped me and my family establish a place thank you! Uhaul