Comentarios del cliente para U-Haul Moving & Storage of Hyattsville

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Gentleman working the check in pointed at me while I was standing in line at the counter and does the “come here” gesture with his finger. I come outside and he’s pulling on the door handle to get into the cab. He then tells me something to the effect that if I want a receipt I have to go back inside and wait on the back of the line again. Not a great encounter. I know things are difficult but the experience picking up the truck and dropping it off were dramatically different.

Truck was not clean. Staff were not pleasant and did not go out of their way to help. Employee who checked me in had a strong African accent and was hard to understand and he became more rude and short when I asked him to repeat himself. Would not come back to this location! The truck cabin was just sprayed with some air freshener. Seats and windshield were not clean. Staffer did not come out to check the truck with me.

Guide your employees through a better customer service process, if it weren’t for the rude employees I would’ve rated this place high ranks. A customer can’t ask a simple question without getting a stupid response back with sarcasm. They definitely need a serious motive to start providing good service , maybe their pay at Uhaul sucks .

The front desk staff did not accept my driving license card because the system could not read my driver's license barcode, even though I had a long record leasing U-Haul moving trucks. Consequently, I had a lot of complications associated with moving, including delays, spending additional money, and stress. U-Haul website or advertising does not give any warning of the barcode reading to customers, only on the same day of moving when the cashier person states about the issue.

The young man who helped me was very professional and friendly.

I was displeased with the online pick up service. When I logged in I was told that I didn't have a reservation 3 times. Then, I when the reservation was found my drivers license could not be verified and I had to go into the store which I did not want to do during this covid 19 crisis. what is the purpose of the online pick up if it does not work? I was trying to stay safe and avoid human interaction. Also the truck's check engine light came on during my move, and the truck was very sluggish on the highway. Lat the ramp was not in the truck. I had to lift everything myself without it. The young lady who helped me was nice, but the overall rental experience was my worst at Uhaul.

Very rude person at the desk

I love you uhaul. Been using them for many years

The contract indicated incorrect amount of gas in vehicle that was assigned. Notified clerk and he stated he would fix the issue. Other than that no complaints.

Please inspect rental trucks at least monthly to make sure they are safe to drive on the road. I was given a rental truck with the engine light on. Then when I exchanged for another, I was given another rental truck with stripped windshield wipers, which made it dangerous to drive during the rain. I mentioned this to the staff return person that seemed unconcerned about me letting him know. Customer service is important to success. Thanks.

Continue to be courteous and recognize the customers as they come in sometimes a good morning goes a long ways keep moving forward for your heading in the right direction helping your customers thank you

fix your web site, answer emails

Ok

Very efficient and accommodating.

This is my second time coming to this location. I love it! It’s very convenient and everyone was just so nice. I would definitely use them again.

Best experience, the management and staff were very professional and pleasant, I've rented from other locations and this site is a 10+

Been renting here over 10yrs... Service has always been good.

I like customer service

Make sure that the trucks are clean inside and out side.

Thank you for making my move great!

I waited in line for 15 minutes before being waited on, and then had to wait another 10 while the customer service rep confirmed my reservation. After signing the documentation, and driving away I noticed that the gas was lower than what I'd signed and the odometer was 8 miles lower than what was on the sheet. I did not have the time to go back to the location to fix the issues. I did try and call, but nobody answered the phone. While I was still below my estimated mileage even with the lower odometer, I still had to pay additional money to fill up the gas tank so that I wasn't charged an ridiculous rate. I will use Uhaul again simply because it's needed for my business, but this is shady and completely unethical behavior. This is simply a way for this location to make more money at the expense of the customer.

Inform customers to always make a reservation in advance. Thanks

Have more equipment available

No comment

Clean the equipment and fix the window wipers

Everything was good except the rat problem.

Very Poor customer service

Everything was GREAT...!!! All off the supplies that I needed was available and very helpful...!!!

No improvement needed! This particular U-Haul store is the very best in my area. Excellent!! Best availability of vehicles and fast in and out service.

Why they chargin me 2 time.. 26.90 in the store and later 44.74 why

Very Happy to work with.

Half dozen furniture blankets not in truck at pickup, store closed. Wasted my time running around rounding up quilts and blankets. Got comped 1/8 tank of gas in compensation. But lost valuable time.

Overall it was a good service. Service reps very helpful.

Fast good service, best of any other location that I have been before.

Good staff everything good I recomended the store.

Bad customer service. Non professionals.

Muy bien

The staff was pleasant and efficient and couldn’t have been nicer. The young woman who wrote up the contract and steered us to our rental truck was excellent!

The customer service agents that checked me in (sorry I didn't get their names!) were awesome and really helpful..

Excellent customer service

Maybe provide a check-in Kiosk for people who do pre-check in online? Or maybe create one line for all who already have reservations and have done the pre-check in online? I stood in line for over 20 minutes waiting on three people reserving vehicles for the very first time.

Large selection of rental vehicles and equipment. Very friendly and knowledgeable staff. Super easy rental check-in and return. Best rental experience I've ever had.

Great Customer Service Very helpful

do you have discount for Senior?

Not a thing

The UHaul app does not work very well sometimes. It has problems when you need to take a picture to verify the cleanliness of the cab and cargo bay, and when you need to take a picture of the gas gauge to correct information that was in the system. On this rental, the system thought the gas gauge was at 5/8 but it was actually at 1/2. I kept clicking on "Add a photo" and the app was doing nothing. When I went to return my rental, using the app, it would take the picture of the cab to verify cleanliness but upon uploading that picture it would send me back to the first screen for returning the rental. I had to start the process over. This happened 4 times and I had to get someone from inside the location to complete the check-in for me.

As usual,very friendly and absolutely wonderful service

My asthma kicked in mid trip and afterwards due to smoke smell from previous clients. Recommend spraying a neutralizar after uses.

Friendly and helpful staff.

To give the counter personnel more training on how to deal with the public. The person checking me out was a little rude.

What got them 5 stars is that they are very accommodating.

Overall it was good. Office was open at 7 am as we requested. The manager was helpful but some improvement on customer service won’t be excessive. The truck was fine, but has some suspension issues. The inside box was kinda clean and had some dust and some little debris. The gate needed to be washed but because of the weather conditions I understand that office might not have enough time to prepare it. But again service was great overall. Now the only thing what bothered me was the actual level of fuel in the truck and readings in paperwork; so there was a slight difference. But we didn’t mind to put extra few gallons as I overall liked the service. Thank you!

The equipment was available on time and the staff assisted me with identifying needed items give my truck the ability to tow the trailer I rented. The 24 hour return had a glich in night time return so I called the number and was able to talk to a employee who assured proper credit for my return. Great equipment and customer service made the rental easy and effective!

Good service great location Agent was very polite at the end. We’ll comeback and recommend to others Thanks

The breaks need to be Maintain

We have still have issues that need to be resolved. Your company incorrectly towed the truck when it broke down. Messed me up big time ans we still need ro resolve my valuable property in my rental.

On December 14, 2019, I voluntarily vacated unit #4036. I was shocked to discover extensive rear area water damage in that destroyed much of my personal property (book, posters, and furniture).

Great team here. It is frustrating to move, they helped any way they could.

It was okay.

Thank you to all the staff who were helpful every time I had a question or concern.

I had my stuff in storage for about 6 months, I arrived to retrieve my furniture it was destroyed with rat dropping and urine the insurance is a rip off they will try and find anything to avoid paying

You have very nice service . Thank you.

My rental unit had a leak in the roof my belongings were ruined and what the water did not damage rats got into my storage and completed the rest of the damage

I’ve been using U-Haul for over 25 years and this was the best location customer experience that I’ve ever received they were knowledgeable Very professional kudos to the whole team

I can honestly say that you haul in chillum Heights Maryland Was the best in my down time the manager really looked out for me when I didn't have no job and no way to go he came through for me .

N/A

It was a perfect set up for me and was really useful while moving in between apartments. Thanks again

Facility is not air conditioned. There is no elevator to carry heavy boxes into and out of space - up and down ten steps. Closes too early in the evening for convenient access.

I always felt that my belongings were safe and secure.

I will use U-Haul again

No come

It was a little confusing leaving the facility using 2 different keypads close to each other to check in and leave the facility

Some wait time but they can't do too much about that. Most of the staff was knowledgeable and helpful. Was able to rent a truck quickly on short noticed.

UN FKN BELIEVABLE ! HOW IS THIS PLACE EVEN OPEN.........

I experienced great customer service. Very helpful feedback about keeping my items in storage. Thank you for the excellent service!

Pleasant customer service.

I am still telling people about my excellent visit at UHaul and always will. It was a situation that was bad and U-Haul assistance made it great at the end.

Uhaul staffs at this location area great and very helpful

They went above and beyond at every opportunity, all around a pleasure to work with

From beginning to end everything went perfect

Great job

My money was taken, and i haven't get my storage yet because a system problem they said!!! I have personal issues with my driver license and they said can't give me my money back cause need my licens

Great place to store units, never had an issue with the security of my items.

Good

Thx

Beyond checking in, I could never speak to anyone at the site.Also change the voice greating, the pause makes you think you really reached someone when you haven't.The staff at the 1-800# is all u get

Good

Thanks everyone very ptofessional

I need one greater size up on July 2, 2019 Call me at 410-903-2759

Very helpful in our last minute need for storage. Pleasantly surprised at the amount of space they have for their vehicles and customers returning and unloading. Great staff!

I wish the facility was cleaner than what it was. The staff seemed lazy when I came in there.

N/A

There should be lighting within the storage units. Also rates should be a bit cheaper. Overall though I do not have too many complaints. Thanks.

Very bad I took my things on May 31 and they told me that one month for free they took my money from the bank and I went to the office they told me that Ivan returns my money because in the cameras it

Excellent service and facility!

Service was great

Units need updating. Reps did not unlock my unit

The Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.

I had a storage unit with this facility for a while and it has been the best

Delinquent storage account issue became problematic after receiving several emails re: auctioning. Balance kept increasing/auction date kept prolonging. Emails became harassing in nature.But good svc.

If i could have paid my storage fee late to keep ownership then it should have been communicated. Don't wait 1 year after my warning letters went out to ask for me to make a settlement after 12 months

Expensive compared to surrounding storage facilities. Customer service is average.

The outside storage bin always had a large puddle of water directly in front of the storage door. This seems to be an easy problem to fix but every time I went to the bin there was water.

At times there were not enough staff to accommodate the customers. It takes entirely too long to complete a transaction especially since it is done by computer.

This facility is riddled with mice. My property was destroyed. I moved out of my unit on 1/6/19. It took over a month for the manager to close out my unit causing me to get several notices and charges

Had to make a last minute change from another location right before closing. the staff was exceptionally helpful and even stayed after closing to make sure we got everything taken care of.

I have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.

Staff is very helpful, professional and courteous. They really helped me when I was in a bind.

Sometimes the bathrooms were unavailable for long periods. However for a very large facility and business, they were extremely dependable.

Satisfied.

Very Satisfied.

Great customer service and very convenient storage

Thanks for all the help given, the staff was great and the service met my needs. I really liked at the end having access to the moving helpers on your web site. The help was so wonderful.

Completely satisfied with the service

The staff was alwYs rude on the phone and in person. I had a lady Lucretia threaten to throw my stuff out. Its creepy and scary there after hours. It has a bad smell. The worst place to rent from.

The 24-hour access key card made the storage experience very convenient.

When I picked up my stuff, they were wet. My sofa got mold and mildew. I did not expect to find my stuff on this conditions. The lady was unprofessional and she was on her phone singing while she's as

I was Charged twice after moving out. Awaiting an alleged refund. Very frustrating.

Staff was very nice and helpful, but the storage unit was up a flight of stairs without a ramp or elevator, which made the transfer difficult.

Pleasant experience

Great service. Pleasant staff. Clean storage area

The check-in times are just absurd. I rented a unit and truck and it took a total of 2 hours on separate days to get through the line, just unacceptable.

I stored a couch at this U-Haul for three weeks and had no problems. The facility was clean and secure and the employees were friendly and efficient.

I recently rented a storage unit for a month and closed it out after a week. I’m still receiving emails pertaining to that unit and I’m being requested to pay after the unit was closed. Ridiculous.

Some are not good

Courteous, professional service. Thank you.

I moved out of my storage unit on August 1st and I also returned the keys. I was told that my July rent would be prorated. Not only did that not happen but the rent for August was charged on my accoun

Most helpful when we were in a bind. The staff helped us figure out our options.

What was promised over the phone wasn't delivered in person. It turned out to be a much bigger headache for our employee.

It's a busy facility. Most of the staff is great. Getting in and out of the lot can be tricky.

Great storage company

The staff member who helped us was excellent and helpful - but the facility was badly understaffed, and we had to wait in line for almost an hour to be helped.

Because of the customer service

The check-in process was horrendous. There were 3 people in front of me and it took well over an hour to get checked in. Unacceptable. Hire additional people for the unused terminals.

Although very nice the customer service was poor because not enough people were available and had to wait an outrageous amount of time. (An hour plus and this was with a reservation)

I submitted my reservation via the online process. In store experience was favorable especially with the volume of customers. Customer service rated as above average. Thank you.

Having just one register for cash is a bummer. Other than that, service is great. Keep it up!!!

Great job. Great staff.

Hyatsville Uhaul and storage was very attentive to my needs and I felt very secure with my valuables stored there, The staff was courteous, polite, and super helpful

The staff was not helpful nor knowledgeable.

I loved everything about this business. Very Professional

I needed to extend my storage by 2 days but was refused by the manager, resulting in cost and inconvenience.

The prices are high but worth it

Recommend at least putting a ramp on either end, hard to load and unload always going up and down the stairs.

My experience was great i had traveled from seattle to maryland and needed a storage and i was able to get first month free which helped me and my family establish a place thank you! Uhaul