Excellent and speedy response to an inquiry after my spouse said he had closed out the account. Great service, great personality. Thanks again.Tamara A. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Huber Heights
Huber Heights, OH 45424
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Stephen S.
Never seem to have what I wanted, without driving miles away from home to pick up. .Betty D.
Charged me a fee without explaining what was going onLawanna B.
Customer did not leave a comment.melanie P.
This location very good but the Pit Stop Drive Thru on Troy Pike cannot be trusted. They left several customers with reservations stranded.dennis D.
The gas tank was not full, and I had to fill up more than I even used.Abigail H.
the moving process was great. idk how 19.95 turns to 140. I got charged Double the safe move price than what i was quoted. I want my money back. Email is 9373444605Casey T.
Very unprofessional One employe was consistently annoying the clerk while I was checking out by hitting the chair release and making her chair drop. Truck full ( left the facility and note ti was 3/4) .steven D.
I did not have a reservation but Roger and Isabella were very professional and friendly rented me a UHaul that met my needs.Vickie C.
Customer did not leave a comment.Terry S.
Great experienceJerry S.
Poor service. I scheduled online but with no way to know that the online times did not line with when their hitch installer was there or that my parts hadn't arrived. Showed up at my assigned time to find that out and they told me they would call me when my parts came in to schedule. They never calledâ€”I had to go through the corporate website chat to even find out if they had my parts. Found out they scheduled me without my knowledge on a day I was swamped and couldn't make that time. Asked them to call. They called but let it ring once and left a voicemail confirming the appointment I couldn't make. Finally, I just dropped my car off super early that day since when I called, it routed me to the corporate line instead of to the store directly. The wait was always 30-60 mins and I could never get through to anyone to reschedule. When I picked up my car after the hitch installation, they tried to charge me again for my service and I had to pull up my bank account to show them the completed charges from a month ago.Tiffany R.
Customer did not leave a comment.JAMES B.
Customer service employees could use better customer service training and a better attitude.Everett B.
Customer did not leave a comment.jack V.
Great experience, friendly people, they hitched the trailer and hooked up the lights and checked the lights.Mike A.
I moved everything out of my storage on Monday Dash September 13, 2021. However I was told that I would not be charged since the 14th was the day I was going to be charged. If I did not clean everything out by the 13th, which I did, I wouldn't be charged the month late fee. However, I was charged today. How do I go about the situation to start my refund?Amber G.
I picked up the truck and there were scratches noted on all sides of the vehicle that were not noted in the original pictures. And then got to my destination only to open the rear of the truck and find out that the site did not put the dolly in the truck. And then called U-Haul waited on hold for 15 minutes and was told that I was being transferred to someone who could take the charge for the dolly off my ticket. I was subsequently disconnected. When I turned the truck in I put information about the dolly in the system and the charge was not removed. This is my first ever poor experience with you all but I am extremely disappointed.Paul S.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.david B.
The equipment was faulty. The transmission was sticking and the check engine came on. Please have some one call me about this matter.Yolanda J.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Carla E.
Per complaint for the truck rental the check engine light is on. The transmission is slipping and when driving you can not go more than 45 miles per hour because the rpms go past 4 or 5. Also while braking or hard stop the rpms go to 4 or five. I do not believe this equipment was checked properly before renting this to me for a long trip from Ohio to Florida. Therefore I am dissatisfied as I spent 2400Yolanda J.
Customer did not leave a comment.Sandra C.
There was an electrical problem with the vehicle. When you opened the door, the running lights and the instrument (dash) lights came on. When you closed the door, they turned off. It made driving in the evening precarious. All other equipment worked fine.Marcia L.
Customer did not leave a comment.John A.
Very quick and efficient. Friendly and respectful.Jeremy R.
Customer did not leave a comment.Jerry L.
Customer did not leave a comment.robert f. | First Impressions
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.James S.
The staff was extremely friendly and helpful!TERRY C.
Customer did not leave a comment.Keldon S.
Customer did not leave a comment.Devin B.
Customer did not leave a comment.HENRY S.
Customer did not leave a comment.April S.
The staff was very friendly and very helpful and I would recommend using the Brandt Pike office any timeShelly S. | First Impressions
Staff was very friendly store and clean. The truck I rented was not very clean at all. The inside was dirty and not vacuumed. The doors were dirty and needed wiped down. I returned the truck in a lot better shape then when it was given to me.Jason S.
Their customer education skills are excellent.Christophert P.
Customer did not leave a comment.Patty G.
Equipment was clean but lot of damage outside of truck so we did took video just incase we don't get blameDixit P.
Customer did not leave a comment.FELICIA B.
Nate McConnaughey was super. Quickly and cheerfully diagnosed and repaired a wiring problem with my car and got me on my way. Can-do attitude was evident throughout. Great employee!Howard P.
Always greeted warmly and with a friendly attitude.... Samantha is greatCHUCK A.
Customer did not leave a comment.Thomas S.
Nice, clean facility. A tall, thin gentleman with a beard help me. He was accommodating and okey. He was also working his butt off. Maybe a raise is in order for him. I think his name is DennisAmy M. | Overall Experience
Customer did not leave a comment.Zackery P.
Customer did not leave a comment.misty D. | First Impressions
Customer did not leave a comment.Thomas J.
I guys inside were very nice and helped me out. The truck that I got dose need work on the A/C. It did not get as Cold as it should have. Over all very happy with the customer service.LINDSAY W.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.HENRY S.
Customer did not leave a comment.STACY L.
Samantha and her team on Brandt Pike are the best! I use them for propane, boxes and accessories. I will be back for a storage unit with them soon.mike c. | Overall Experience
Customer did not leave a comment.Clifford B.
ALWAYS HAVE A GOOD EXPERIENCE AT THE LOCATION IN HUBER HEIGHTS....Charles M.
My boyfriend and I have been in the process of moving into a new apartment after being unjustly evicted from our old one. We've been living out of a hotel room for a couple weeks now and has continued renting a 10' truck to keep our furniture and whatnot in, because the move in date keeps getting pushed back one more day, and at this point it's easier to continue renting a truck than to take it all back out of a truck if there's a 50/50 chance we'll be loading it back up the next day. The last time we extended the rental lasted until two days prior to this review, Monday at 7pm. That being said, my boyfriend and I got incredibly sick and were PHYSICALLY UNABLE to extend the rental over the past two days. Today (Wednesday), we looked out our window to find two people very confidently getting into the truck we paid for (and as an addnote, we had a credit card on file specifically so they could continue to charge if anything like that happened). They were coming to repossess the truck. It had been around 36 hours overdue and I take responsibility for that - although, as I said, we were incapacitated by some virus. What really got me going was, as the repo guys were taking the truck (EXTREMELY rudely at that - we were just asking questions to find out what was happening, and they were being condescending and hostile), they kept telling us that they had been, VER BATIM, â€œcalling us for daysâ€. This was a blatant lie, that can be proven. My call log on my phone shows NO calls from U-Haul, and I read through each one all the way back to Sunday. I even double checked that none of the phone numbers that HAD called me had come from U-Haul. I understand the return was overdue and I'm not denying that. But the repo people's attitudes were disgusting and embarrassing, leaving a bald-face lie as the cherry on top.Cierra S.
Customer did not leave a comment.Destiny M.
I have never had such an easy time returning anything to Uhaul and I've used them a lot over my many years. I highly recommend the Huber Heights, Ohio Uhaul.Tammy K.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.Arnice B.
Customer did not leave a comment.REBEKAH C.
Staff was friendly and helpful. I had to switch my reservation to a bigger unit and it went quickly. Also rented a van, the online pickup and drop off was very easy and quick. I would definitely recommend to anyone.Michelle H. | First Impressions
Truck had sloppy steering and was extremely noisy due to the drivers door not sealing properly.Edwin L.
Customer did not leave a comment.Grant D.
Better tracking of shipment, ability to call location directly instead of spending hours on hold with the national help line, just to be told they can't help.MICHAEL B.
Customer did not leave a comment.david P.
Customer service at the Huber U-haul has always been atrocious. The overall team is good, but the female manager has horrible customer service skills. If she has to do even the slightest bit of work she acts like she's doing you a favor. Previously I thought maybe she was just having a bad day, but the same thing happened this time.Brian T.
Only thing is couldn't get a person to answer phone there , Got there very busy ...Man who help me ,said his name was Rabbit ...A+ service ! ..Please recognize this Man , Great Customer service !!! ...Charles T.
Customer did not leave a comment.Ambyr B.
Customer did not leave a comment.Tony C.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Kimberly L.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Alexis S.
The gentleman that was there that day were very helpful and kind. The girl on the other hand was rude and seemed annoyed by simply asking her questions on how the process worked with the Mobil app. She walked away and went and sat at a desk while we were still trying to figure out the process. I will not go back to this locationCandice W.
The truck was filthy on the inside.Jonna R.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Steven C.
The agent who checked me in and out was excellent! He was very helpful and professional.Roger M.
Customer key lock is rather difficult to open. Letters are finicky if not aligned in correct lineJESSE H.
Very professional and they took care of me very wellSteven B.
Customer did not leave a comment.SENA S.
Customer did not leave a comment.Jonathan R.
Customer did not leave a comment.LARRY S.
Customer did not leave a comment.Don F.
Customer did not leave a comment.JAMES F. | First Impressions
Customer did not leave a comment.Daniel N.
Great experience. "Rabbit" who got me checked in was excellent. Just a really nice guy.Paul B.
The issue I have is the employee used his mobile phone and took pictures of my drivers licence instead of using the card scanner on the counter. I questioned the need for that and he said it was easier that way. Two days later I get a call saying someone was trying to get my SSN. Prior to this, Colen Stien Law Firm Communicated that my personal info was possibly hacked. SO, hopefully this situation will not lead to more of the same. quickerabe S.
Pay more attention to customers when they're standing in line waiting to be helped.andrew B.
Customer did not leave a comment.Susan W. | Overall Experience
Customer did not leave a comment.Allan A.
Sunday was a busy day for this location and was staffed by only one person. I would've given an above average rating if the U-Haul rep didn't falsely charge my card for an insurance coverage I did not purchase. While I caught it and got it refunded, it makes me wonder if this is happening to other customers.Jared S.
Customer did not leave a comment.Jason K.
The application was not working properly, we could not return the equipment online. We tried calling the location several times however we were never able to get through and the 800 number was worse.Jonnie E.
Customer did not leave a comment.Regena T.
Customer did not leave a comment.Pete S.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.David S.
Customer did not leave a comment.Nancy F. | Overall Experience
the staff is exceptional I would like to say they were really nice and help me out and show me everything it was really a good experience thank you.tara k. | First Impressions
Customer did not leave a comment.Johna L. | First Impressions
Customer did not leave a comment.carlese b. | Overall Experience
Customer did not leave a comment.SHERRY S. | Overall Experience
Customer did not leave a comment.Diana R. | Online Move In
I didn’t actually get to rent a unit . The website was not working properly for me to actually complete the set up. I got to the store and there was something wrong with i don’t know what to where they could only register through mobile and that was was down 🤷🏽♀️Maybe it had something to do with the storm idk. But I didn’t get a unit here and the guys were awesome ALLLL of them🧐TAKIA H. | Online Move In
Clean safe place to storeMargaret A. | First Impressions
Customer did not leave a comment.phil a. | Overall Experience
Customer did not leave a comment.Peter D. | Overall Experience
Customer did not leave a comment.Mary B. | Online Move In
Customer did not leave a comment.Patricia M. | Overall Experience
Customer did not leave a comment.raven h. | Overall Experience
Staff and Management are great!Jasmine M. | Overall Experience
Customer did not leave a comment.Falishia S. | First Impressions
Customer did not leave a comment.linda g. | Overall Experience
Customer did not leave a comment.Peter D. | First Impressions
The wait time for service inside the store is terrible. The process takes entirely too long - I believe the problem is exacerbated by a cumbersome computer program. Yesterday, there was only one person behind the counter which doesn't help matters either. Overall, the facility is clean but there is a problem area at the rear north entrance. The downspout discharges right into the area for loading and unloading making things messy on a regular day and treacherous during the winter.sherry p. | Overall Experience
Customer did not leave a comment.Guy H. | Overall Experience
The staff are always friendly and easy to work with. They make sure you have everything you need. We’ve used Brant Pike U Haul several times in the last few years and always have an excellent experience!!!DICK M. | Overall Experience
Wouldnt recommend to someone i hated. No willingness to fix their own mistakes. Places blame on customer and managers attitude was less than pleasant i will not be using uhauls services again this experience was absolutely ridiculous. Learn how to speak to customers and learn how to fix the problems that your employees caused.Alexis g. | Overall Experience
Customer did not leave a comment.Deanndrea L. | Online Move In
Customer did not leave a comment.Takoya P. | Overall Experience
Excellent facility. Easy to get in and out of and staff were fantastic!Cathy W. | Overall Experience
Customer did not leave a comment.Jearlene M. | Online Move In
Customer did not leave a comment.Dorothy A. | Overall Experience
Customer did not leave a comment.Tiana F. | Overall Experience
Customer did not leave a comment.Denee J. | Online Move In
Customer did not leave a comment.greg j. | Overall Experience
Customer did not leave a comment.Wendy S. | Overall Experience
There was a dead mouse in the hallway but other than that a very convenient and safe experience.KRISTA S. | Online Move In
Customer did not leave a comment.Patricia M. | First Impressions
Customer did not leave a comment.Seth B. | First Impressions
Samantha Hall, gave excellent customer service and answered all my questions and help solve an issue I was looking for solution. She went over and above by offering me a great solution to move my items for Columbus to the storage on Riverside. I really are her expertise and welcoming attitude.John L. | First Impressions
Customer did not leave a comment.Jason R. | Overall Experience
Customer did not leave a comment.sonseeahray c. | Overall Experience
U-haul is excellent and very busy. But everything went smoothly.lisa s. | Overall Experience
When they first opened up a storage facility in Huber Heights, I reserved a storage locker then, and have been impressed at how Samantha has run this facility!scott f. | First Impressions
Customer did not leave a comment.Joe L. | Overall Experience
I was there 3 years with no added benefits, but my storage fee went up every year. Otherwise it was a good experience and the staff was always helpful and friendly.melissa w. | Overall Experience
You guys are very professional veryhelpful employees always keep up the excellent job . Take care God bless and stay safe .👍👍👍👏👏👏Anita P. | Overall Experience
Customer did not leave a comment.Bryan B. | Overall Experience
I have never used a storage facility before. I can only compare and contrast to other facilities that I have seen by assisting friends and associates to move their belongings. I would say that this facility appears to be Average to Above Average. Time will tell the truth.VAUGHN R. | First Impressions
Customer did not leave a comment.Joe L. | First Impressions
Everything was good. Liked the carts that could be used. Would be good to have a cart that you could put mattresses and box springs in. I as very nice you had a place where things could be donatedCathy W. | First Impressions
Liza and Samantha took care of me.They were both very friendly and courteous! I will recommend U Haul to any friends and family looking for storage units.patricia h. | First Impressions
Customer did not leave a comment.Bryan B. | First Impressions
So we went in and just double checked to make sure everything was ready before we went to the unit. Plus i didn't know where it was so i needed directions since the online map was broken. Scott was really nice and very helpful. He showed us the demo unit to make sure i got the right one and even walked us to the unit and showed us how to get in and what to do after hours, which wasn't in the instructions online. He also made sure we had a lock because there wasn't one in the unit and he got us a swipe card and made sure it worked for us.Morgynn V. | Online Move In
Customer did not leave a comment.Daniel C. | First Impressions
The counter person wasn't very friendly, but the actual storage unit is much better than I had expected.Janine M. | First Impressions
The gentleman was very helpful and very friendly. I didn’t feel intimidated like I did at the other storage place I was recently at. Keep employees like him always employed with you. He was AWESOME!!!cheyenne i. | First Impressions
Pleasant experience. Staff is very nice and helpful.Sandra E. | First Impressions
The people there are so welcomeing that they make you feel like family. I wish all store's had your employees.Diane R. | First Impressions
Outstanding service people in huber heightsStephanie B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!