Customer Reviews for U-Haul Moving & Storage of Huber Heights

4,262 reviews

6550-6660 Brandt Pike   Huber Heights, OH 45424
(North of Chambersburg Rd)

(937) 204-1602

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(937) 204-1602

6550-6660 Brandt Pike
Huber Heights, OH 45424
(North of Chambersburg Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jeremy was flipping awesome and an all around genuine guy and helped me with math and making sure I got exactly what I needed. Thanks Jeremy!

Malerre Begovich 
Rating:
5.0

Customer did not leave a comment.

mary rouderbush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNTEL GOLDEN  |  Overall Experience 
Rating:
4.0

We had reserved a different rental with another company who canceled the night before the pickup. Uhaul saved us as we found a better truck and more reliable pickup process. Thank you! Everything was really clear and the truck was great.

Cristina Newell 
Rating:
5.0

They have been great the two times I have rented !!!! Thank you

Arrick richardson 
Rating:
5.0

Suggestion for the on board dolly/hand cart needs to be more secure wing nut that secured dolly/hand cart needs to be nylock it vibrates loose and breaks the security ziptie and makes it possible for u-haul to charge people for the dolly/hand cart usage the security ziptie was broken upon inspection not by me.

Joshua Lovely 
Rating:
5.0

Everything went smooth

Bruce Livesay 
Rating:
5.0

They were on top of it here. Fast and friendly.

Jennifer Lohman 
Rating:
5.0

Customer did not leave a comment.

Michael Gerrety 
Rating:
5.0

I couldn't think of one thing that you could do differently to make it work so well

Ronald Lay 
Rating:
4.0

Job well done , everything went as planned , received the vehicle quicker than I thought , And the Associate was very courteous as well

Odis Whidbee 
Rating:
5.0

I always use the Brandt Pike location even though it's further from my home because their customer service is over the top.

david chandler 
Rating:
4.0

Customer did not leave a comment.

Sandra Carpenter 
Rating:
5.0

Customer did not leave a comment.

Rachel Lewis 
Rating:
5.0

Great customer service, above and beyond.

Anthony Madden 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH TRAPP 
Rating:
5.0

Customer did not leave a comment.

Shane Taylor 
Rating:
3.0

Customer did not leave a comment.

Robin Hunter  |  Overall Experience 
Rating:
5.0

Very friendly staff. Very knowledgeable solutions to fit my particular needs. Very efficient order, pickup and drop off processes. Excellent pricing and selection.

jim stamper 
Rating:
3.0

I dropped the truck off, the employee said you will get an email in ten minutes for you receipt. I got no email so I called 2 hours later. Another employee said sure hold on and after 30 minutes of holding I drove back to the store to find out the first employee did not even record the mileage or that I had even returned the truck. My impression of this U-Haul is to stay away from it

patty heaton 
Rating:
4.0

Customer did not leave a comment.

Les Rose 
Rating:
5.0

Might be a long shot, but on-board Navigation would be helpful so I don't have to rely on phone GPS. But that's more for U-Haul as a whole. This location was awesome and the staff were super friendly!

Jeremy Arnett 
Rating:
5.0

Anthony was excellent.

Patrice Washington 
Rating:
5.0

You guys helped me out alot

tammy hughes 
Rating:
4.0

The staff was very kind and helpful. I loved the security I felt upon entering the facility. The grounds and storage were very clean. Unfortunately the price is way too high.

bernita lenoir  |  Overall Experience 
Rating:
5.0

Service was above excellent! Outstanding, personable, knowledgeable staff. I could not ask for more.

Leonard Williams 
Rating:
5.0

Customer did not leave a comment.

Tim Williams 
Rating:
5.0

Find more people like Nate. Not only sold installed. But is a great customer service

Verlin Howard 
Rating:
3.0

Rep that checked me out at pickup was nice and courteous. Rep at drop-off was lazy and slow, no regard for wasting people's time. Equipment had bent up fenders and was dirty and hadn't been washed in a while, straps were frayed and weather worn more than should be safely acceptable.

Brandon Bryan 
Rating:
5.0

Very friendly and helpful. Flexible in drop off.

mark whiteknaz 
Rating:
4.0

Customer did not leave a comment.

Todd Gindelberger 
Rating:
5.0

N/A

Greg Staley 
Rating:
5.0

Customer did not leave a comment.

Brittney Cline 
Rating:
4.0

Customer did not leave a comment.

Dianna Wilson-Mosley 
Rating:
4.0

Customer did not leave a comment.

sandra rodriguez 
Rating:
5.0

No issues, staff is always friendly and helpful

Daniel Griggs 
Rating:
5.0

Customer did not leave a comment.

Joseph Leonard 
Rating:
5.0

Customer did not leave a comment.

Nancy Fritz 
Rating:
5.0

Customer did not leave a comment.

John Janisieski 
Rating:
5.0

Customer did not leave a comment.

David Altman 
Rating:
4.0

The UHaul employees that I encountered when picking up and dropping off the trailer I rented were first class. They were extremely friendly, knowledgeable, helpful, and as efficient as possible.

Les Rose 
Rating:
4.0

Customer did not leave a comment.

Brysten Bosier  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia Reynolds 
Rating:
4.0

Customer did not leave a comment.

Darrin Schluter 
Rating:
5.0

Customer did not leave a comment.

jalen hart 
Rating:
5.0

Customer did not leave a comment.

shane flaherty 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Reda 
Rating:
5.0

Easy to drop off.

Thomas Hottinger 
Rating:
5.0

Customer did not leave a comment.

Donna Hancock 
Rating:
5.0

N/A

Lawrence Dunham 
Rating:
5.0

Customer did not leave a comment.

MARICE CONNER 
Rating:
3.0

Customer did not leave a comment.

kenneth ruslin 
Rating:
5.0

Rabbit is so amazing. I’m going through a hard time for the second time, and both times he’s been the guy to take care of me. Gave me some pretty great life advice both times and talked to me with respect and the most positive/uplifting attitude. Such a great person!

Kelsey McClelland 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lavy  |  Overall Experience 
Rating:
4.0

Good customer service on a busy Sunday. Last minute reservation that went smoothly due to the staff…… not the mobile function. Thanks! DC

Derek Chastain 
Rating:
5.0

The staff was very helpful during a stressful time. We really appreciate everything they did

Kysa Peukert  |  Overall Experience 
Rating:
3.0

I’ve already sent an email to the company with detailed info, however disrespected my time and money. Charged me a cleaning fee when the van was returned in same condition when we got it. They didn’t have the van ready and we had to wait extra time for my husband to warm it up to get the ice and snow off of it. Very disappointed

Jonathan Southwell 
Rating:
4.0

Customer did not leave a comment.

John Kibler 
Rating:
5.0

Customer did not leave a comment.

Jimmie Smith 
Rating:
5.0

Customer did not leave a comment.

Jimmie Smith 
Rating:
5.0

The personnel were extremely helpful and polite in aiding me in the selection of what I wanted/needed and getting it installed in a timely manner.

John Janisieski 
Rating:
5.0

Customer did not leave a comment.

Kent Cassel 
Rating:
4.0

Just started moving stuff in

Roger B Evans jr  |  Online Move In 
Rating:
5.0

Nothing

Robert Flanagan 
Rating:
5.0

Great staff!! Jeremy and Tony were amazing to work with and extremely polite and professional.

Patrick Jacobs 
Rating:
5.0

Customer did not leave a comment.

Thomas Baker 
Rating:
5.0

Customer did not leave a comment.

ANN ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moses Kelly 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wood 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Kellie 
Rating:
5.0

Customer did not leave a comment.

Lloyd Barnett 
Rating:
5.0

Customer did not leave a comment.

Malia Wilt 
Rating:
1.0

Better communication. In order to provide better customer service there should be communication in between workers.

Bernabe Amarillas 
Rating:
5.0

Equipment was clean but fuel gauge was not working correctly i got almost empty tank and mark was 3/4

Isa Mamukadze 
Rating:
5.0

Had my trailer and it was ready to go.

Frank Catrone 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ruppel 
Rating:
5.0

Customer did not leave a comment.

Charles Miller 
Rating:
3.0

Customer did not leave a comment.

Donald Colvin 
Rating:
5.0

Customer did not leave a comment.

Pam Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Davies  |  First Impressions 
Rating:
5.0

I had a fantastic experience here the staff was very helpful!

Joshua Haney 
Rating:
5.0

Top notch service! Melissa was very professional and helpful in identifying my needs and making recommendations to fit.

PAUL WONG 
Rating:
5.0

This location was very clean and the staff was helpful and polite. Very nice!!

Chris Edwards 
Rating:
5.0

Customer satisfaction

Kevin Brunson 
Rating:
5.0

Customer did not leave a comment.

Jason Ridge 
Rating:
5.0

Only one issue, do the 10' trucks not come with a ramp for loading/unloading? I don't think it was clear when renting the truck, I would have a ramp mandatory for all trucks, not an option. Otherwise it was great and easy.

David Reynolds 
Rating:
5.0

Customer did not leave a comment.

Kysa Peukert  |  First Impressions 
Rating:
3.0

The frequent increase in price for users already storing belongings is a form of gouging. The app has gotten better but I had to use the office to check out because it wouldn’t allow a digital signature marked REQUIRED Most times thinking about U-Haul was depressing but I knew my items were clean and secure. That said I Will probably not use U-Haul for storage again for an extended period of time

phyllis hogans  |  Overall Experience 
Rating:
5.0

Anthony has always made sure that I’ve been taken care of as I’m sure he does everyone he is a very knowledgeable U-Haul associate thank you Anthony for a great job

Michael McWhorter 
Rating:
5.0

Get a big community of helpers to assist customers for moving.

Mohamadou Sow 
Rating:
5.0

Customer did not leave a comment.

Ralph Swaney 
Rating:
4.0

Customer did not leave a comment.

David Crookshank 
Rating:
5.0

Nothing comes to mind. Keep up the good work!

NANCY HUTSON 
Rating:
5.0

Nothing the staff did great !

Kim BRANT 
Rating:
5.0

Great truck and renting experience. Highly recommended!

Jason Mercier 
Rating:
5.0

Everyone I dealt with was very friendly and professional. Definitely would use this location again.

Steve Swasey 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wood 
Rating:
5.0

Customer did not leave a comment.

LC STAROST 
Rating:
4.0

Customer did not leave a comment.

Anthony Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Hale 
Rating:
5.0

Customer did not leave a comment.

Garrett Brown 
Rating:
5.0

Customer did not leave a comment.

JaKia Payne 
Rating:
4.0

The storage unit was clean easy to access and being inside it was nice. I thought it was a bit expensive however I have not rented a storage unit before so I’m not sure what the going cost is. Everything else with the unit was great.

RICHARD BREWER  |  Overall Experience 
Rating:
5.0

The guy that helped me was super nice and made the process fast and easy

Megan Sellers 
Rating:
5.0

Customer did not leave a comment.

Rachel Vanwey 
Rating:
5.0

Owner was wonderful and very helpful. Would recommend this location to anyone

Cami weaver 
Rating:
4.0

The only issue we had was finding the “box” to drop off the keys. We finally located the slot on the door after several minutes of searching the building

Kent Slyder 
Rating:
5.0

Customer did not leave a comment.

Linda O'Brien 
Rating:
5.0

Everyone was knowledgeable and very helpful.

Nate Knapp 
Rating:
1.0

your people need more training tallk to no help 3day no no help

james champion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Hemming  |  First Impressions 
Rating:
4.0

the hitch installed appears to be larger than required for this size of vehicle. the tech said he install this one because "it was in stock" and "did not want to install a different one because would take a couple weeks for a smaller size one to arrive".

BRIAN GLASGOW 
Rating:
5.0

Customer did not leave a comment.

Charles Armstrong 
Rating:
5.0

Anthony checked us in and he was excellent!

Irvin Heishman 
Rating:
5.0

Customer did not leave a comment.

Michael Harold 
Rating:
3.0

We could not find the key return drop off box, even after watching the video so my husband parked in front of the entrance door just to look, our vehicle still running with me in it when a worker came out and was yelling at us for parking in front if the door and then yelled the drop off box was inside not at all like the video, we will go to another location because what you don't know can get you yelled at and we even apologized for being seniors and not knowing.

Beverly Schrolucke 
Rating:
5.0

Customer did not leave a comment.

Alex Ashbaugh 
Rating:
5.0

Customer did not leave a comment.

Rheaba Tiggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Kutsche  |  Overall Experience 
Rating:
5.0

Very professional and respectful and help me out every step of the way thank you very much would recommend this anytime you need U-Haul. Thanks again

Jack Sapin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa WYNKOOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaKia Payne  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

kimberly hammond  |  Overall Experience 
Rating:
5.0

Thankyou

Jack Sapin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Bury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tricia Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenz Estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONYE JENKINS  |  Overall Experience 
Rating:
5.0

The Manager “Jeremy” was great. Very nice and helpful. The rest of the staff were very nice as well. I would certainly recommend this location to family and friends.

Cherryl Brookshire  |  Overall Experience 
Rating:
5.0

Jeremy was very nice and polite. Showed me around and helped me with my storage.

CATHERINE SAMMONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen Feucht  |  First Impressions 
Rating:
5.0

Everybody was helpful and friendly at UHaul on Brandt pike

Kyung-hee Swihart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDITH BELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin Paslawski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Ewers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Pendergrass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Elliott  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephanie Yob  |  Online Move In 
Rating:
5.0

Nate was super helpful and provided great customer service.

James Swartz  |  Overall Experience 
Rating:
5.0

The manager, Jeremy called to check in on us to make sure we still wanted our reservation since we were running behind and didn’t want us to lose our truck, which we really appreciated. He was super nice and friendly. The gentlemen who was there in the evening was helpful in letting us know where the key drop was.

Kelly Grusenmeyer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frederick Muenchau-Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin Mack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORDELLUS KEITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shante Weatherby  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Ajanae Wilmot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Tabor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Loveisha Ortiz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis LONG  |  Online Move In 
Rating:
5.0

My fiancée and I were struggling so we signed an abandonment agreement and the staff went above and beyond to help us out. I will always highly recommend U-haul to everyone looking for it.

andrew soppanish  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JARON RUSSELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Perez  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

mary rouderbush  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john snell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Chinn  |  First Impressions 
Rating:
2.0

I arrived the day before the rent was due and told two different people I was moving out. They charged my account two days later. Then I get an email stating I was an about to be charged again when I had been out for a month. I took my credit card info out. I’ll never use your place again. Pathetic

Michael Ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Williamson  |  First Impressions 
Rating:
1.0

Over charged for gas was 1/4 in truck when I got it and when I returned it they are trying to say it was 3/4 full when I got the truck and trying to charge me 130.00 for gas !!!

heather oiler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DEERE  |  First Impressions 
Rating:
5.0

I use Uhaul 1-2 a year and love how easy it is. The staff at the Huber Heights location are kind, patient, and always helpful. Moving is stressful, Uhaul keeps that stress to a minimum

Chataun Heflin  |  Overall Experience 
Rating:
5.0

The manager Jeremy in Huber Heights was very accommodating.

Joseph Thurmon  |  Overall Experience 
Rating:
5.0

Rabbit and Tony are the best. They were kind and very professional, and took a difficult situation for me and turned it all to the good. In the process of moving from Tennessee to Ohio we were afflicted with some very bad weather, wich caused us to loose about a day and a half at least. I had set up moving arrangements online and I didn't realize that my drop off and, storage were at two different places. Rabbit and Tony put things into motion and reset everything so my drop off would be the same as my storage unit, and because of the terrible weather conditions they were able to fix things so that I didn't have to pay extra. Thank God for Rabbit and Tony. They really made my new husband and me feel at ease, like old family friends. They stated that this is how customer service should be, and that each customer should feel special. They said while they were doing everything they could for us that could be approved, that they would do the same for any customer. If we need UHAUL services for anything we agreed that they will be who we call on, and we would definitely refer them to friends and family. We hope you guys had a happy fourth of July, our was so much better because of you. We thank you and our multi generational blended family thanks you too.God bless.😊😁

cantus griffith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin Locker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KALIYAH BIELEK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Burton  |  Overall Experience 
Rating:
5.0

Professional friendly staff, willing to help!

Mary Dickerson  |  First Impressions 
Rating:
5.0

Thank you, Uhaul!

JOSEFINA Baluyot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Meade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Desaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenisha Arnst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Abell  |  Overall Experience 
Rating:
5.0

thank you 😊

Destini Watson  |  Overall Experience 
Rating:
4.0

My unit leaked and it ruined some stuff in the unit

Paul Branham  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Phyllis Bartee  |  Overall Experience 
Rating:
1.0

False advertisement. It says one month free for one way use of truck but they charged me as soon as i check in.

Jody Abrasia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judith Stoermer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Corcoran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Spaulding  |  Overall Experience 
Rating:
5.0

The lady that helped me was very helpful and very informative and she guided me to my storage area and was smiling and laughing with me the whole time.

Tenyetta Olinger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hannah Thompson  |  Overall Experience 
Rating:
5.0

Wonderfully polite and friendly staff made everything so easy and stress free!

Katherine Fish  |  First Impressions 
Rating:
5.0

Sam was an excellent manager from start to finish! I cannot say enough about her commitment and dedication to service for our community. Thanks Sam and Staff!

ROBERT STRODER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald McGuire  |  First Impressions 
Rating:
1.0

F UHAUL!!!!! They dirty poorly trained and very unprofessional….

Twanisha Brown  |  Overall Experience 
Rating:
5.0

Dustin and Nate are top notch representatives.

Jason Clark  |  First Impressions 
Rating:
2.0

The manager there is never available called left many messages she never called back finally got in touch and her customer service skills are very lacking.. And your prices are outrageous and late fees the other employees were helpful just the manager..

Cheryl Gibson  |  Overall Experience 
Rating:
1.0

None

charles colewell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Holloway  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luther Baxter  |  Overall Experience 
Rating:
1.0

They were very unprofessional they didn't do what I asked. I have moved out of my storage before the beginning of the month and I tried to lock the storage but it wouldn't let me leave it unlocked after I cleaned it so I had to put the lock back on it and I had called to let them know and they still tried to charge me for 3 months afterwards and I told him I had been moved out the storage plus I have it on on tape regarding the conversations that we had had plus I called the 800 number and they stated all they had to do was just going there and cut the lot and see that I had moved I will not be using you hoes storage again and no I think that was very poorly handled they should have handled the situation more proper than that and more professional

shirley james  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chris reese  |  Overall Experience 
Rating:
5.0

Excellent facility...the only reason we moved out was that we moved to another town.

Patty Huber  |  Overall Experience 
Rating:
1.0

Manager is racist.

Ravindu Kaushal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Harrison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony Whatley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassondra Lute  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff and manager, outstanding! So helpful and ready to help us, even when we didn’t know what or how much we storage space we needed.

victor Windham  |  Overall Experience 
Rating:
5.0

The staff was great.

natasha white  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Jones  |  Overall Experience 
Rating:
5.0

The young lady and man were very helpful and friendly. They answered every question I had and explained everything to me throughly. Thanks

Shante Weatherby  |  First Impressions 
Rating:
5.0

You provided a temporary solution to our problem and we are very grateful for your services. Thank you.

Andrew Wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick Seagraves  |  Overall Experience 
Rating:
2.0

There were mouse droppings in my unit

Cherrel Barrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tifanie Gray  |  Overall Experience 
Rating:
5.0

No complaints.

knova williams  |  Overall Experience 
Rating:
1.0

The truck drove terrible

maneka long  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Judith Hicks  |  Overall Experience 
Rating:
5.0

Very friendly staff. Helpful too.

Tammy Paynter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Fisher  |  First Impressions 
Rating:
5.0

I know where to go and thank you for your services. Everyone has been wonderful to work with.

Deborah Stephens-Saffold  |  Overall Experience 
Rating:
5.0

The agent who assisted me was very helpful, patient, knowledgeable and very professional. I greatly appreciate his help during a very stressful time.

Reeshemah James  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara Mcintosh  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MaryAnne SIbley  |  Overall Experience 
Rating:
5.0

So simple to rent. Staff was super friendly and helpful!

Kay Wilmoth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Decker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Huber  |  Overall Experience 
Rating:
1.0

The main woman ( Samantha) in charge of this facility has messed up my order more than once. Yesterday my 2 pods, from storage and 2 empty ones were to be available by 10 AM. Instead the 2 movers and I showed up by 11 with my furniture in the truck from my apartment full of my furniture. I paid them by the hour and the movers started at 8:30. The people at the desk had to “ call Samantha “ and after a while she came in to work and brought out the 4 pods. She cost me one hour of time for the movers!!! When my pods and 1 storage unit were filled and the move was completed. I went back in to obtain paper or email documentation regarding my 4 pods to be shipped to Jacksonville NC. Neither one of the people at the desk ( who have always been competent and professional ) were able to email or print a copy for me of my $2000 shipment. I asked where their boss was. She went home was the reply. I still have no copy or email of my household goods in Uhaul pods that are to be shipped to me at my new apartment in Jacksonville NC!! This is incompetent and outrageous behavior for any professional company!!

Judith Hicks  |  First Impressions 
Rating:
5.0

The courtesy of the staff, appearance of the office and very immaculate storage area. Plus the price, bonus inside air conditioning units. Will

tonya collins  |  First Impressions 
Rating:
5.0

I’ve rented trucks from this location and have always been treated well. Storage move in was painless and quick. Cleaned storage facility I’ve ever rented from

Danaann Miller  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tamika Scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom Eifert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Pringle  |  Overall Experience 
Rating:
5.0

we were very pleased and would use u-haul huber heights facility again.

robert frisby  |  Overall Experience 
Rating:
1.0

Almost all my stuff got ruined by rats horrible place no will talk to me about a refund awful place unhelpful people and obviously dirty they have a rat infestation

randolf gabbard  |  Overall Experience 
Rating:
3.0

When we decided to empty our unit my wife and I didn't understand why we had to pay for August also. Manger came in got very anger at my wife started yelling at my wife told her to get out police were called by my wife she was felt threatened

Mike Blevins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Ewers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LOUISE HENRY  |  First Impressions 
Rating:
5.0

The staff at Uhaul were amazing! My rental was a last minute whirlwind but the staff gave me confidence in the decision. The staff were attentive and thorough although it was a crazy busy Saturday morning with lines of people waiting for help and lines of trucks to be returned. Thank you SO MUCH!

rhonda traylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aaron neal  |  Overall Experience 
Rating:
4.0

The general manager gave excellent customer service! My unit was coming due however I needed two extra days till I was moving. I offered to pro rate the days but she she allowed me the extra days without paying a full months rent as well as did not charge for the two days. I was very grateful. I wish I could remember her name but GREAT customer service

Mary Yaegle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaShe Maxwell  |  Overall Experience 
Rating:
5.0

Jeremy is a very nice guy!!

jerri bullett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrell Mclemore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Kovar  |  Overall Experience 
Rating:
2.0

The process of opening a business "corporate" account is not worth the hassle! they have conflicting pricing that I mentioned and they would not honor the price that is posted. because the signage have not came in yet for them to replace the pricing. the headache I went through to register for a business account again is not worth it! I spent time on the phone for them to have spelled my business name wrong and then I had to spend the same amount of time in person for them to correct what was entered. And I still had to use my personal information instead of the business account I created. I went into the space and a huge rat trap sat in the middle of the floor now I question will my business inventory be safe in this location, Should I be worried about rat dropping and damaged boxes. I'm giving this 3 months instead of 12 months.

Fast and Neat services LLC  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lauren macgregor  |  First Impressions 
Rating:
5.0

Things were messed up with my reservation over the phone at the call center but Samantha and roger (rabbit) went above and beyond what I expected. I was highly impressed with everything they did to not only fix things for me but also to ease some of the stress I was under. Talk about great customer service and truly caring about each person that walks through their doors!!! I e never had a good experience with uhaul and dreaded using them again but Samantha and Roger changed my opinion. Thank you to both of them for all they did for me and my kids

Benita Bruner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAIL BARRETT  |  Overall Experience 
Rating:
5.0

Very friendly staff and clean facility

Anthony Shephard  |  Overall Experience 
Rating:
3.0

Young lady was not very friendly and gave bad entry directions. Also the lock from previous renter was left on unit and I had to get another associate to help. She told me the lock would be inside the unit. Gentlemen who helped was nice; however he was complaining about other associates out loud!!

Mary Yaegle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber Harrison  |  First Impressions 
Rating:
5.0

The staff were so nice to me. Excellent score for them!!

Pamela Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl Gibson  |  First Impressions 
Rating:
3.0

Nice people in the office. The only thing I didn’t like was how the price was raised a considerable amount since I reserved the unit, and was never notified of this price change.

Denee Jones  |  First Impressions 
Rating:
5.0

Everyone was very nice,and Patient. Will definitely come back and Highly recommend future Customer to support their Business.

Tara Benson  |  Online Move In 
Rating:
5.0

Great customer service

MARCHELL MITCHELL  |  Overall Experience 
Rating:
1.0

The staff at the counter was helpful. The GM was unreasonable and has poor customer service. The back doors and passcode are not working and have not been repaired.

david pratt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Gibbs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gina Radford  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

donna gooden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gilbert Etienne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Morlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Fisher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katherine manning  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Terbay  |  Overall Experience 
Rating:
4.0

Charging for extra hours access is greedy

Daniel Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristina vineyard  |  Overall Experience 
Rating:
5.0

I should have received a refund for the unused that was paid in advance. Surely it's not going to break your company that would be good customer service the fair thing to do. Seeing that I broke my arm and I've been off work and could really use the extra money.

Margaret Anderson  |  Overall Experience 
Rating:
5.0

Good service

Sarah Hale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Anton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vanetta Bellows  |  Overall Experience 
Rating:
4.0

I couldn’t clear out my storage unit in early 2020 because of COVID-19 and I had to cancel my flight to the USA. Now, with the COVID variant, in 2021, I still had to delay my flight to the USA. Unfortunately, the rates had increased a fair amount during this period so I was not too pleased. You might have thought about special cases, such as internationals, like myself, especially 60 plus in age, unable to travel to collect belongings, with difficulties getting vaccinated, during the world- wide pandemic. Other than this, the experience was good.

Monica Rowe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy Jennens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tazia Ferguson  |  Overall Experience 
Rating:
5.0

The cashier and manager was very friendly and got us in and out quickly

randolf gabbard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan Scott  |  Overall Experience 
Rating:
4.0

Facility was great, staff was Awsome even while dealing with some administrative issues. I would highly recommend this facility.

Raymond Doriety  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Branden Payton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronda williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Fortener  |  First Impressions 
Rating:
3.0

Normal service

Lindsi Tomlinson  |  First Impressions 
Rating:
5.0

Excellent and speedy response to an inquiry after my spouse said he had closed out the account. Great service, great personality. Thanks again.

Tamara Arment  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert frisby  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful and I would recommend using the Brandt Pike office any time

Shelly Snow  |  First Impressions 
Rating:
5.0

Nice, clean facility. A tall, thin gentleman with a beard help me. He was accommodating and okey. He was also working his butt off. Maybe a raise is in order for him. I think his name is Dennis

Amy Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty Delong  |  First Impressions 
Rating:
5.0

Samantha and her team on Brandt Pike are the best! I use them for propane, boxes and accessories. I will be back for a storage unit with them soon.

mike carter  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. I had to switch my reservation to a bigger unit and it went quickly. Also rented a van, the online pickup and drop off was very easy and quick. I would definitely recommend to anyone.

Michelle Hiles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES FEIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Whitehead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Fritz  |  Overall Experience 
Rating:
5.0

the staff is exceptional I would like to say they were really nice and help me out and show me everything it was really a good experience thank you.

tara kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johna Leach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlese brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY STEIGERWALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Romero  |  Online Move In 
Rating:
1.0

I didn’t actually get to rent a unit . The website was not working properly for me to actually complete the set up. I got to the store and there was something wrong with i don’t know what to where they could only register through mobile and that was was down 🤷🏽‍♀️Maybe it had something to do with the storm idk. But I didn’t get a unit here and the guys were awesome ALLLL of them🧐

TAKIA HIGH  |  Online Move In 
Rating:
5.0

Clean safe place to store

Margaret Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

phil arnold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Dresser  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRYANT ZELLER  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raven hughes  |  Overall Experience 
Rating:
5.0

Staff and Management are great!

Jasmine Musick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Falishia Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda gamertsfelder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Dresser  |  First Impressions 
Rating:
3.0

The wait time for service inside the store is terrible. The process takes entirely too long - I believe the problem is exacerbated by a cumbersome computer program. Yesterday, there was only one person behind the counter which doesn't help matters either. Overall, the facility is clean but there is a problem area at the rear north entrance. The downspout discharges right into the area for loading and unloading making things messy on a regular day and treacherous during the winter.

sherry parnell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Guy Harvey  |  Overall Experience 
Rating:
5.0

The staff are always friendly and easy to work with. They make sure you have everything you need. We’ve used Brant Pike U Haul several times in the last few years and always have an excellent experience!!!

DICK MOORE  |  Overall Experience 
Rating:
2.0

Wouldnt recommend to someone i hated. No willingness to fix their own mistakes. Places blame on customer and managers attitude was less than pleasant i will not be using uhauls services again this experience was absolutely ridiculous. Learn how to speak to customers and learn how to fix the problems that your employees caused.

Alexis gabbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanndrea Luney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Takoya Porter  |  Overall Experience 
Rating:
5.0

Excellent facility. Easy to get in and out of and staff were fantastic!

Cathy Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jearlene McAtee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dorothy Ackah  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiana Falconi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denee Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

greg johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy Stanley  |  Overall Experience 
Rating:
5.0

There was a dead mouse in the hallway but other than that a very convenient and safe experience.

KRISTA STEINKE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth Bieranowski  |  First Impressions 
Rating:
5.0

Samantha Hall, gave excellent customer service and answered all my questions and help solve an issue I was looking for solution. She went over and above by offering me a great solution to move my items for Columbus to the storage on Riverside. I really are her expertise and welcoming attitude.

John Little  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Rettig  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sonseeahray crawford  |  Overall Experience 
Rating:
5.0

U-haul is excellent and very busy. But everything went smoothly.

lisa stump  |  Overall Experience 
Rating:
1.0

When they first opened up a storage facility in Huber Heights, I reserved a storage locker then, and have been impressed at how Samantha has run this facility!

scott fujimoto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Lupa  |  Overall Experience 
Rating:
4.0

I was there 3 years with no added benefits, but my storage fee went up every year. Otherwise it was a good experience and the staff was always helpful and friendly.

melissa williams  |  Overall Experience 
Rating:
5.0

You guys are very professional veryhelpful employees always keep up the excellent job . Take care God bless and stay safe .👍👍👍👏👏👏

Anita Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfredo Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katheleen Crews  |  Overall Experience 
Rating:
1.0

I was told at time of rental that once the contract was closed a refund would be issued at a prorated rate for time not used. That’s why I moved from my previous storage unit to UHaul. I have been a customer for 3 years. I made my payment on the 23rd and moved out on the 26th and was told sorry no can do. Total of 3 days used. I will never rent or refer anyone to rent from uhaul again as we were lied to. I would like someone for corporate to contact me with regards to this issue at 937-409-3587

Kristen Vagedes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Styn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawyanna marshall  |  Overall Experience 
Rating:
4.0

I have never used a storage facility before. I can only compare and contrast to other facilities that I have seen by assisting friends and associates to move their belongings. I would say that this facility appears to be Average to Above Average. Time will tell the truth.

VAUGHN RIDGEL  |  First Impressions 
Rating:
5.0

Everyone was friendly. I will return.

Kash Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Lupa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Harry  |  Online Move In 
Rating:
5.0

Everything was good. Liked the carts that could be used. Would be good to have a cart that you could put mattresses and box springs in. I as very nice you had a place where things could be donated

Cathy Wells  |  First Impressions 
Rating:
4.0

Liza and Samantha took care of me.They were both very friendly and courteous! I will recommend U Haul to any friends and family looking for storage units.

patricia harshman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vicki Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Imes  |  Overall Experience 
Rating:
5.0

The UHaul rep was very helpful, Knowledgeable, and kind. He explained everything and even offered to walk us to our storage area. Outstanding customer experience!

Mark Witt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GAREE  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff, worked efficiently to accommodate my needs. The facility is clean and well-maintained.

MICHAEL GAREE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole mcdonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey Carpenter  |  Overall Experience 
Rating:
5.0

So we went in and just double checked to make sure everything was ready before we went to the unit. Plus i didn't know where it was so i needed directions since the online map was broken. Scott was really nice and very helpful. He showed us the demo unit to make sure i got the right one and even walked us to the unit and showed us how to get in and what to do after hours, which wasn't in the instructions online. He also made sure we had a lock because there wasn't one in the unit and he got us a swipe card and made sure it worked for us.

Morgynn Venters  |  Online Move In 
Rating:
5.0

Outstanding

joedy berry  |  Overall Experience 
Rating:
5.0

Overall Great Company and Friendly staff at this location!

Jamie Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renea Shippy  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Anthony Aills  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel Carter  |  First Impressions 
Rating:
4.0

The counter person wasn't very friendly, but the actual storage unit is much better than I had expected.

Janine Manuel  |  First Impressions 
Rating:
5.0

The customer service clerk, Brianna, was very efficient, friendly and checked us out with ease. The storage facility is awesome, clean and very easy to navigate. I would recommend this facilty highly.

Rachelle Martin  |  First Impressions 
Rating:
5.0

Great service. Clean!! Thank you!

Lisa Wines  |  Overall Experience 
Rating:
5.0

Staff were very helpful and informative!

kathy moore  |  Overall Experience 
Rating:
5.0

I would recommend this facility!! I was more than satisfied with my experience!!

robin duckro  |  Overall Experience 
Rating:
3.0

I was overcharged, instead of $60 I paid $90 and when I called them to tell them? Oh, we will tell our supervisor and get this fixed. Never happened. More than 1 person needs to be there too

Amy Marcum  |  Overall Experience 
Rating:
4.0

My alarm would go off every time I would enter my storage locker. Say had a problem giving me my free monthly storage which means I had to travel from Springfield Ohio to Hubert heights 3 times.

Ricky Hughes  |  Overall Experience 
Rating:
3.0

Items covered in bird poop and dirt on it every time I visited (very gross). I emailed a ‘samantha hull’ multiple times about it, w/ no replies. The price was raised, and so that was it for me.

Denee Jones  |  Overall Experience 
Rating:
5.0

Good location, easy access.

Anthony Kovar  |  Overall Experience 
Rating:
5.0

The staff was wonderful

David Mobley  |  Overall Experience 
Rating:
5.0

clean place...could live there...just kidding very courteous and knowledgeable. It is a spotless and very well maintained facility.

Michael Deere  |  First Impressions 
Rating:
4.0

The truck that I was assigned had really bad steering issues. Other than that the staff was a great help with all my needs

Dean St John  |  First Impressions 
Rating:
4.0

Had a good experience here, I just couldn't afford the price any longer so I had to move to a different facility.

Elizabeth Martone  |  Overall Experience 
Rating:
2.0

N/A

Jeremy glantz  |  Overall Experience 
Rating:
5.0

Great service

Keenan Brown  |  Overall Experience 
Rating:
5.0

This U-Haul facility was great. Very clean and easy access. The employee were extremely helpful. Would use this facility again.

Nancy Carr  |  Overall Experience 
Rating:
5.0

The staff was very helpful, facility clean and well maintained I would definitely go back when needed.

Stacey Thies  |  Overall Experience 
Rating:
1.0

Made a reservation for a storage unit on July 18 or 19 for the 22nd. Came in on the 22nd and computers were down so I couldn't get my unit. Came back on the 23rd 2 same thing,.couldn't get my unit.

ronald sexton  |  First Impressions 
Rating:
1.0

Schedule a truck pickup and no reservation . Then when went to drop my I couldn’t unload because they lied and had the storage locked and now I have to pay my movers 290 move to come back today .

Chris Brown  |  First Impressions 
Rating:
1.0

Storage unit had leak in ceiling which got my unit wet along with created black mold in my storage unit. Cannot get a manager to call me back about this. Poor communication within this store.

Dustin Fessler  |  Overall Experience 
Rating:
5.0

Provided excellent service when renting the storage locker and answered all my questions after rental. Would recommend renting at this location.

William Foster  |  Overall Experience 
Rating:
5.0

Very good experience. The staff and especially the manager were extremely helpful.

bill ritchey  |  Overall Experience 
Rating:
4.0

Everything was good

Joel Harris  |  First Impressions 
Rating:
5.0

Thanks for your Support.

Ethel Charles  |  First Impressions 
Rating:
5.0

I was pleased with the staff and the truck

cynthia gray  |  Overall Experience 
Rating:
5.0

Excellent experience, very helpful

Shabree Rutlidge  |  First Impressions 
Rating:
5.0

Very clean, very secure, nice people, fair price. It’s nice to have carts for muse, and the cleanest restrooms I’ve ever seen.

Maria Imes  |  First Impressions 
Rating:
5.0

The staff was wonderful and helpful. The only thing that was frustrating was u-haul’s insurance policy; I don’t want, nor need insurance on my items. I don’t store my valuables away from me.

Denee Jones  |  First Impressions 
Rating:
5.0

We were pleased with the unit and the employees that we dealt with. Would definitely recommend it .

cindy platt  |  Overall Experience 
Rating:
5.0

The gentleman was very helpful and very friendly. I didn’t feel intimidated like I did at the other storage place I was recently at. Keep employees like him always employed with you. He was AWESOME!!!

cheyenne inman  |  First Impressions 
Rating:
5.0

This uhaul storage location is absolutely excellent! I wish all the uhaul storage location's should be updated just like Brandt pk. Thank you for having such a clean and well managed business!

Christina Rice  |  Overall Experience 
Rating:
5.0

Samantha was great!!

rebecca booher  |  First Impressions 
Rating:
5.0

All around great service by the 3 different people that waited on me.

Amy Hensley  |  Overall Experience 
Rating:
5.0

Thank you Bonny for the superior service.

Debbie Cooper  |  Overall Experience 
Rating:
1.0

Start to finish, complete disappointment. I had one free month storage because of a one-way rental. However, experience was so bad that I never moved my things in. Got unit on 3/30/19.Closed out 3/31.

Satarah Thomas  |  Overall Experience 
Rating:
4.0

I had an outside unit and did have some mildew damage on one piece of furniture, but everything else was fine. Most everybody was very nice and helpful

LINDA MICHAELS  |  Overall Experience 
Rating:
4.0

I was upset to find out an employee gave me false info. I was told if I closed out my storage unit mid month, if I was paid up on my rent and left the unit clean I would get a partial refund.

beth hallman  |  Overall Experience 
Rating:
5.0

Samantha and team did a great job of informing us and keeping our valuables secure, Thank you for a great experience The Gross's

Harold Gross  |  Overall Experience 
Rating:
5.0

Issue was resolved immediately and way above expectations.

chad balser  |  Overall Experience 
Rating:
5.0

very polite young man and very helpful

Donna Grusenmeyer  |  First Impressions 
Rating:
5.0

Pleasant experience. Staff is very nice and helpful.

Sandra Ellerbe  |  First Impressions 
Rating:
5.0

efficient

Carol Hutchins  |  Overall Experience 
Rating:
5.0

Clean facility and great customer service

Jeannie Jarmusz  |  First Impressions 
Rating:
5.0

Very well kept

peggy jenkins  |  Overall Experience 
Rating:
5.0

A number one!

Kristin Maier  |  First Impressions 
Rating:
1.0

Upon arriving in Springfield Ohio from Warren Mich my storage wasn't available leaving me to leave my property and UHAUL truck parked on a public street for 4 days😥😥...then being rerouted to Huberhe

Sherry Manuel  |  First Impressions 
Rating:
5.0

The people there are so welcomeing that they make you feel like family. I wish all store's had your employees.

Diane Roberts  |  First Impressions 
Rating:
5.0

Staff was always knowledgeable and friendly. Storage facility was very nice and well maintained. I like that you had to swipe in and out and I like that “heated” units were offered.

Mandi Lancaster  |  Overall Experience 
Rating:
5.0

Outstanding service people in huber heights

Stephanie Ball  |  First Impressions 
Rating:
5.0

excellent service and made the process very comfortable

William Foster  |  First Impressions 
Rating:
5.0

All of the ladies helping me proved excessively helpful, sincere, and friendly in all interactions. I truly felt like a welcomed guest.

David Johnson  |  Overall Experience 
Rating:
5.0

I enjoyed storing my belongings here.

Kandice Mascall  |  Overall Experience 
Rating:
4.0

Every thing was good except the one light on trailer was broke and was charged more than we were quoted

dawn chase  |  Reservation 
Rating:
5.0

The employees are wonderful. Very pleasant and always helpful.

Amanda Masten  |  Overall Experience 
Rating:
5.0

It was awesome

Mark Modlin  |  Overall Experience 
Rating:
5.0

Sam.....the manager is a great asset to your company. She will do what it takes to go above and beyond for for people!!

Pamela Erd  |  Overall Experience 
Rating:
5.0

Great experience

JAMES BROWNING  |  Overall Experience 
Rating:
3.0

Na

Katya Lindsey  |  Overall Experience 
Rating:
5.0

Excellent service received

LINDA MICHAELS  |  Reservation 
Rating:
5.0

Thank you

james crouch  |  Overall Experience 
Rating:
5.0

A little more than I want to pay but what do you do

JAMES BROWNING  |  Reservation 
Rating:
5.0

Fantastic customer service!

Amy Dallis  |  Overall Experience 
Rating:
5.0

Had very good understanding of my needs and approached them in a professional manner. Thanks for the help.

William McCormack  |  Reservation 
Rating:
5.0

I was not at facility, since we contracted for U-boxes for a local move online. Boxes were delivered and picked up on time, and they were clean and ready to use. Driver was friendly & professional.

Lorinda Rotterman  |  Overall Experience 
Rating:
5.0

Great staff. Excellent customer service.

Patricia Chambers  |  Overall Experience 
Rating:
5.0

Good service, overall was a good experience

Javier Alvarez  |  Overall Experience 
Rating:
4.0

Were helpful in finding storage and did not try sell me on using the unit when I went to cancel.

Tanner Grindel  |  Reservation 
Rating:
5.0

Taylor was the employee who originally assisted me with the unit rental. I had interactions with her and other employees including the Manager Samantha. All very helpful and professional.

Kevin Temple  |  Overall Experience 
Rating:
1.0

Horrendous experience. Mostly because I've never been there and yet my bank account was debited for a Ubox which I dont have and last had in Lexington, KY. Still haven't been refunded. Appaled

Paula Bradley  |  Overall Experience 
Rating:
5.0

Could have done without paying insurance or providing a copy of home owners policy Its our stuff I think we should be able to decide if what we have in there is worth insuring or not Good otherwise

Anthony Mayrer  |  Overall Experience 
Rating:
5.0

The only problem I experienced was waiting in line and the computer being down. Service was a little slow.

Donald Wogoman  |  Overall Experience 
Rating:
5.0

Sarah the driver Wo delivered and picked up was helpful and efficient.

Cathy Wilson  |  Overall Experience 
Rating:
2.0

Constant problems with billing. Issue with dust covering all my belongings due to open ceilings.

Oda Holliday  |  Overall Experience 
Rating:
5.0

All good, no complaint

Jerrard Erisman  |  Overall Experience 
Rating:
5.0

Delightful people and overall experience

john farrier  |  Overall Experience 
Rating:
2.0

Difficult to get staff to help. Manager acted like she couldn't be bothered when billing issue came up. Also feel that I should have gotten money back when vacating unit 1/2 way through month.

Julie Howard  |  Overall Experience 
Rating:
5.0

I will use them again !!!!

james creamer  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

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  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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